1 Billing Code: 4810
- AM
- P BUREAU OF CONSUMER FINANCIAL PROTECTION [ Docket No: CFPB
- 2015
- 0015 ] Agency Information Collection Activities: Submission for OMB Review ; Comment Request AGENCY: Bureau of Consumer Financial Protection

. ACTION: Notice and request for comment. SUMMARY: In accordance with the Paperwor k Reduction Act of 1995 (PRA) , the Consumer Financial Protection Bureau (CFPB) is proposing to renew the approval for an existing information collection titled, “ Generic Information Collection Plan for Consumer Complaint and Information Collection System (Testing and Feedback) .” DATES : Written comments are encouraged and must be received on or before [ INSERT DATE 30 DAYS AFTER DATE OF PUBLICATION OF THIS DOCUMENT IN THE
F EDERAL REGISTER ] to be assured of consideration. ADDRESSES: You may submit comments, identified by the title of the information collection, OMB Control Number (see below), and docket number (see above), by any of the following methods:

• Electronic: http://www.regulations.gov . Follow the instructions for submitting
comments.

• OMB: Office of Management and Budget, New Executive Office Building, Room 10235, Washington, DC 20503 or fax to (202) 395

- 5806. Mailed or faxed comments to OMB should be to the attention of the OMB Desk Officer for the Bureau of Consumer Financial Protection. Plea se note that comments submitted after the comment period will not be accepted . In general,2 all comments received will be come p ublic records , including any personal information provided. Sensitive personal information, such as account numbers or social security numbers, should not be included. FOR FURTHER INFORMATION CONTACT: Documentation prepared in support of this information collection request is available at www.reginfo.gov (this link active on the day following publication of this notice)

. Select “information Collection Review,” under “Currently under review, use the dropdo wn menu “Select Agency” and select “Consumer Financial Protection Bureau” (recent submissions to OMB will be at the top of the list). The same documentation is also available at http://www.regulations.gov

. Requests for additional information should be directed to the Consumer Financial Protection Bureau, (Attention: PRA Office), 1700 G Street, NW, Washington, DC 20552 , (202) 435

- 9575, or email: PRA@cfpb.gov

. Please do not submit comments to this email box

. SUPPLEMENTARY INFORMATION: Title of Collection: Generic Information Collection Plan for Consumer Complaint and Information Collection System (Testing and Feedback)

. OMB Control Number: 3170

- 0042

. Type of Review: Extension without change of a currently approved collection. Affected Public: Individuals or households. Estimated Number of Respondents: 710,000

. Estimated Total Annual Burden Hours: 118,334

. Abstract: Over the past several years, the CFPB has undertaken a variety of service delivery

focused activities contemplated by the Dodd

- Frank and Wall Street Reform and Consumer3 Protection Act, Public Law No. 111

- 2013. These activities, which include consumer complaint and inquiry processing, referral, and monitoring, involve several interrelate d systems. The streamlined process of the generic clearance will continue to allow the CFPB to implement these systems efficiently, in line with the CFPB ’s commitment to continuous improvement of its delivery of services through iterative testing and feed back collection. REQUEST FOR COMMENTS: The CFPB issued a 60

- day Federal Register notice o n December 29, 2014 ( 79 FR 78069 )

. Comments were solicited and continue to be invited on: (a)
W hether the collection of information is necessary for the proper performance of the functions of the CFPB , including whether the information wi ll have practical utility; (b) T he accuracy of
CFPB’ s estimate of the burden of the collection of information , in cluding the validity of the methods and the assumptions used; (c) W ays to enhance the quality, utility, and clarity of the information to be collected; and (d) W ays to minimize the burden of the collection of information on respondents, including through t he use of automated collection techniques or other forms of information technology

. Comments submitted in response to this notice will be summarized and/or included in the request for Office of Management and Budget ( OMB ) approval. All comments will beco me a matter of public record.4 [THIS SIGNATURE PAGE PERTAINS TO THE NOTICE TITLED “ AGENCY INFORMATION COLLECTION ACTIVI TIES: SUBMISSION FOR OMB REVIEW; COMMENT REQUEST”]

Dated : April 2 , 201 5

.

__________________________________ Ashwin Vasan , Chief Information Officer, Bureau of Consumer Financial Protection.