Holland ~ Knight

800 17th Street, NIN. Suite 1100 i Wasilinglon. DC 20006 j •••••••••

Holland & Knight LLP I•••••

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Anita M. Mosner

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July 28, 2014

VIA ELECTRONldFIUNG

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Docket DOT-OST ~ 998-3304

U.S. Department or Transportation

1200 New Jersey '1'venue SE

Washington, DC 2P590

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Etih~d Airways. P.J.S.C.: Aviation Disaster Family Assistance Plan

Office of Transportation Disaster Assistance

National Transportation Safety Board

490 L'Enfant Plaza East, S.W.

Washington, DC 20594

Re:

On behalf of our client, Etihad Airways, we have enclosed the carrier's updated family

assistance plan in accordance with 49 U.S.C. §41313. This plan replaces the version

submitted to the docket on March 20, 2006.

Updated emergency contact information will be provided under separate cover.

Please let us know if you have any questions.

A

Anita M. Mosner

Attorney for

Etihad Airways

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ETIHAD AIRWAYS

EMERGENCY RESPONSEPLAN

I a~

ASSURANCES FOR AVIATION DISASTER "FAMILY ASSISTANCE"

in the

UNITED STATESand TERRITORIES

2014

The Etihad Airways Emergency Response Plan (ERP), and its component program Special

Assistance TeaJ (SAT), have been developed as part of the airline's corporate contingency, and

are designed to comply with the US Foreign Carriers Family Support Act (1997) and the

mandate from t~e US Department of Transportation, for the provision of "Family Assistance"

after an air disa,ter.

The Etihad Airways ("Etihad") emergency response plan is part of a larger effort, which includes

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the US National ifransportation Safety Board (NTSB) and other U.S. governmental entities, to

assist revenue as well as non-revenue airline passenger survivors, crew and or ground victims,

and their familiJs/lovedones, in the event of an aviation accident within the United States or

US Territories.

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In addition to company resources, Etihad Airways has contracted with the following Third Party

Vendors to pro~ide supplementary management, staff and consultation for emergency

response and "Family Assistance":

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• Kenyon International Disaster Services ("Kenyon")

• Emirates Airlines Emergency Call Centre ("EK ECC")

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Details of Famil~ Assistance Assurances provided are as below:

1. After ani aviation disaster involving an Etihad Airways aircraft, Etihad will:

a. ~otify and activate EK ECC

b. Trained EK ECC personnel will report for duties and to prepare to answer public

telephone calls

c. A reliable, toll-free telephone number will be published and activated

d. Etihad will advise the EK ECC when the toll-free number has been published to

the media

y'HAD AIRWAYS, the National Airline of the United Arab Emirates
e. The EK Eee on behalf of Etihad will handle incoming calls, screening and

providing updated information as it becomes available

2. Etihad and EK Eee on behalf of Etihad will notify the families of the passengers in

accordance with notification requirements asbelow:

a. Notify families prior to any public notice of the names of the passengers

b. Notify the family aseach name on the manifest is verified

c. Sourcesof information team members may useto obtain family member contact

information include:

• Travel agency phone numbers

• Inbound phone calls or using contacts that are provided by the passengers

and families at various locations

• Passport information or contacts provided to Etihad during booking or as

loyalty members

3. Etihad and EKEee on behalf of Etihad will notify families as soon as Etihad Airways has

verified that the passenger was aboard the aircraft (whether or not the names of all the

passengershave been verified) and to the extent practicable in person.

4. Etihad will provide to the NTSB Office of Transportation Disaster Assistance,

immediately upon request, a list (which is based on the best available information at the

time of the request) of the names of the passengersaboard the aircraft (whether or not

such names have been verified). Etihad will periodically update the list marked with

"Not for Public Release"and which includes date and time stamp.

5. Etihad and Kenyon on behalf of Etihad will consult with the family of each passenger

regarding the disposition of all remains and personal effects of the passenger and

provide services in support of all human remains and personal effects issueswithin their

control

6. Etihad and Kenyon on behalf of Etihad will return personal possessionof the passenger

to the family, unless the possession is needed for the accident investigation or any

criminal investigation.

7. Kenyon on behalf of Etihad will retain any unclaimed possession of a passenger, for at

least 18 months.

ETIHAD AIRWAYS, the National Airline of the United Arab Emirates
8. Etihad will consult with the family of each passenger about construction of any

monument and inscriptions required.

9. Etihad will provide similar treatment of families of non-revenue passengers (and any

other victim of the accident) as per the treatment of the families of revenue passengers.

10. Etihad will work with any organization designated on an ongoing basis to ensure that

families of passengers receive an appropriate level of services and assistance following

an accident.

11. Etihad will provide reasonable compensation to any organization designated for services

provided to or on behalf of Etihad, by that organization.

12. Etihad will assist the family of passengers travelling to the location of an accident and

provide for the physical care of the family while the family is staying at such location.

13. Etihad together with EK ECC and Kenyon on behalf of Etihad will commit sufficient

resources to carry out the family assistance plan.

14. Upon request of the family of a passenger, Etihad and EK ECCon behalf of Etihad will

inform the family of whether the passenger's name appeared on a preliminary

passenger manifest for the flight involved in the accident whether or not the name of

that person has been verified.

15. Etihad with EKECCand Kenyon will provide adequate training to employees and agents,

to meet the needs of survivors and family members following an accident.

16. In the event that Etihad volunteers assistance to United States citizens within the United

States, with respect to an aircraft accident outside the United States involving major loss

of life, Etihad will consult with the National Transportation Safety Board and the

Department of State on the provision of the assistance.

17. In the event that Etihad is involved in an accident that results in significant damage to a

man-made structure or other property on the ground, Etihad Airways will promptly

provide notice in writing to the owner of the structure or other property about liability

for any property damage and means for obtaining compensation. The written notlce

shall advise an owner to contact the insurer of the property as the authoritative source

for information about coverage and compensation.

18. In the event an accident occurs involving Etihad, and for which the NTSB conducts a

public hearing or comparable proceeding at a location greater than 80 miles from the

accident site, Etihad will ensure that proceedings will be available simultaneously by

electronic means at a location open to both public at both the origin city and destinatiqn

city of the flight, if both are located in the United States.

ETIHAD AIRWAYS, the National Airline of the United Arab Emirates