March 31. 2010

VIA ELECTRONIC SUBMISSION

Docket Operations and Media Management

U.S. Department of Transportation

1200 New Jersey Avenue. SE.

Washington. D.C. 20590

VIA U.S. MAIL

Mr. Erik Grosof

Office of Family Affairs

National Transportation Safety Board

490 UEnfant Plaza East. SW.

Washington, D.C. 20594Re: VRG Linhas Aereas S.A. d/b/a Gol—Docket DOT-OST-98-3304, Family Assistance Plan

Ladies and Gentlemen:

Enclosed for filing please find the family assistance plan of VRG Linhas Aereas S.A. dib/a Gol.

Please contact the undersigned with any questions.

Very truly yours.

4 )

.

Charles 1. Dnlev H
1. Gol will publicize through local, national and international news media a reliable, tollfree telephone number and shall provide sufficient staff to accept telephone calls on such

number from families of passengers involved in an aircraft accident resulting in a major

loss of life.

2. As soon as information becomes available on each passenger, Gol will notify that

passenger’s family, subject to the provisions of Section 3 of this Family Assistance Plan.

Notification to family members will he made prior to release of the passenger’s name to

the public and, to the extent practical, in person. Such notification will be made by (i)

suitably trained personnel; or (ii) the organization designated by the NTSB pursuant to 49

U.S.C. 1 l36(a)(2), currently the American Red Cross.

3. Notification will be made to families as soon as practicable after Go! has verified the

identity of a passenger, whether or not the names of all of the passengers have been

verified.

4. Gol will provide immediately upon request, and will update, a list (based on the best

available information at the time of the request) of the names of the passengers aboard

the aircraft (whether or not such names have been verified) to the director of family

support services designated for the accident by the NTSB under 49 U.S.C. I 136(a)(1) and

the organization designated by the NTSB pursuant to 49 U.S.C. I I 36(a)(2), currently the

American Red Cross.

5, Gol will consult with the family of each passenger about the disposition of any remains

and personal effects of the passenger that are within Gol’s control.

6. If requested by the family of a passenger, Gol vil1 return to the family any possession

(regardless of its condition) of that passenger that is within Gol’s control, unless the

possession is needed for the accident investigation or a criminal investigation.

7. Gol will retain for not less than eighteen (18) months after the date of the accident any

unclaimed passenger possession that is within Gol’s control.

8. Gol will consult the family of each passenger about the construction of any monument to

the passengers to be built in the United States, including any inscription on the

monument.

9. Gol will treat the families of nonrevenue passengers the same as the families of revenue

passengers.
11. Gol will provide reasonable compensation to any organization designated tinder 49

U,S,C. 1 136(a)(2) (currently, the American Red Cross) for services and assistance

provided by the organization.

12, Gol will assist the family of any passenger in traveling to the location of the accident and

provide for the physical care of the family while the family is staying at such location.

13. Go! will commit sufficient resources to cany out its family assistance plan.14. Gol will provide adequate training to its employees and agents to meet the needs of

survivors and family members following an accident.

15. in the event Go! volunteers assistance to United States citizens within the United States

with respect to an aircraft accident outside the United States involving a major loss of

life, Gol will consult with the NTSB and the Department of State on the provision of

assistance.

16. Gol will, in the case of an accident that results in significant damage to a man-made

structure or other property on the ground that is not government-owned, promptly

provide notice, in writing, to the extent practicable, directly to the owner of the structure

or other property about liability for any property damage and means for obtaining

compensation.At a minimum, the written notice shall advise an owner to (i) contact the insurer of the

property as the authoritative source for information about coverage and compensation;

(ii) not rely on unofficial information offered by Gol for accident-site property damage;

and (iii) obtain photographic or other detailed evidence of property damage as soon as

possible after the accident, consistent with restrictions on access to the accident site.

17. Gol will, in the case of an accident in which the National Transportation Safety Board

conducts a public hearing or comparable proceeding at a location greater than 80 miles

from the accident site, ensure that the proceeding is made available simultaneously by

electronic means at a location open to the public at both the origin city and destination

city of Gol’s flight if that city is located iii the United States,