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I\VORLDE\EOffice:1.20I026.b00Fax:1.20262b.6780DirectDiah+1.202.626.6840cdonleyasd.com March 31. 2010 VIA ELECTRONIC SUBMISSION Docket Operations and Media Management U.S. Department
of Transportation 1200 New Jersey Avenue. SE. Washington. D.C. 20590 VIA U.S. MAIL Mr. Erik Grosof Office of Family Affairs National Transportation Safety Board 490 UEnfant Plaza East. SW. Washington, D.C. 20594 Re: VRG Linhas Aereas S.A. d/b/a Gol—Docket DOT-OST-98-3304, Family Assistance Plan Ladies and Gentlemen: Enclosed for filing please find the family assistance plan of VRG Linhas Aereas S.A. dib/a Gol. Please contact the undersigned with any questions. Very truly yours. 4
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HOUTLTNE OF VRG LINHAS AFREAS S.A. d/bla GOL FAMILY ASSISTANCE PLAN 1. Gol will publicize through local, national and international news media

a reliable,tollfree telephone number and shall provide sufficient staff to accept telephone calls on such number from families of passengers involved
in an aircraft accident resulting
in a major loss of life. 2. As soon as information becomes available on each passenger, Gol will notify that passenger’s family, subject to the provisions
of Section

3 of this Family Assistance Plan. Notification

to family members will he made prior to release of the passenger’s name to the public and, to the extent practical,

in person. Such notification will be made by (i) suitably trained personnel;

or (ii) the organization designated
by the NTSB pursuant
to 49 U.S.C.

1 l36(a)(2), currently the American Red Cross. 3. Notification will be made to families
as soon as practicable after Go! has verified the identity of a passenger, whether
or not the names of all of the passengers have been verified. 4. Gol will provide immediately upon request, and will update,

a list (based on the best available information

at the time of the request) of the names of the passengers aboard the aircraft (whether
or not such names have been verified)

to the director of family support services designated for the accident by the NTSB under 49 U.S.C.

I 136(a)(1) and the organization designated
by the NTSB pursuant
to 49 U.S.C.

I I 36(a)(2), currently the American Red Cross. 5, Gol will consult with the family of each passenger about the disposition
of any remains and personal effects of the passenger that are within Gol’s control. 6. If requested
by the family of a passenger, Gol vil1 return to the family any possession (regardless
of its condition)
of that passenger that is within Gol’s control, unless the possession

is needed for the accident investigation

or a criminal investigation. 7. Gol will retain for not less than eighteen (18) months after the date of the accident any unclaimed passenger possession that is within Gol’s control. 8. Gol will consult the family of each passenger about the construction
of any monument

to the passengers

to be built in the United States, including any inscription
on the monument. 9. Gol will treat the families of nonrevenue passengers the same as the families of revenue passengers.10. Gol will work with any organization designated
by the NTSB pursuant
to 49 U.S.C. I 136(a)(2) (currently, the American Red Cross) on an ongoing basis to ensure that families of passengers receive an appropriate level of services and assistance following an accident. 11. Gol will provide reasonable compensation

to any organization designated tinder 49 U,S,C.

1 136(a)(2) (currently, the American Red Cross) for services and assistance provided by the organization. 12, Gol will assist the family of any passenger

in traveling

to the location of the accident and provide for the physical care of the family while the family
is staying
at such location. 13. Go! will commit sufficient resources

to cany out its family assistance plan. 14. Gol will provide adequate training
to its employees and agents to meet the needs of survivors and family members following
an accident. 15. in the event Go! volunteers assistance

to United States citizens within the United States with respect
to an aircraft accident outside the United States involving

a major loss of life, Gol will consult with the NTSB and the Department
of State on the provision of assistance. 16. Gol will, in the case of an accident that results in significant damage
to a man-made structure
or other property on the ground that is not government-owned, promptly provide notice, in writing,
to the extent practicable, directly
to the owner of the structure or other property about liability for any property damage and means for obtaining compensation. At a minimum, the written notice shall advise an owner to (i) contact the insurer of the property
as the authoritative source for information about coverage and compensation; (ii) not rely on unofficial information offered by Gol for accident-site property damage; and (iii) obtain photographic

or other detailed evidence of property damage
as soon as possible after the accident, consistent with restrictions
on access to the accident site. 17. Gol will, in the case of an accident
in which the National Transportation Safety Board conducts

a public hearing or comparable proceeding

at a location greater than 80 miles from the accident site, ensure that the proceeding

is made available simultaneously

by electronic means
at a location open to the public at both the origin city and destination city of Gol’s flight if that city is located iii the United States,