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U.S. Indo-Pacific CommandUSINDOPACOM

U.S. Indo-Pacific Command

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# J6422 USPACOM Telecomm Cellular Support Information

Provided below is a list of numbers and instructions for acquiring support on your AT&T Wireless and T-Mobile devices.

If further assistance is needed, please contact HQ USPACOM J6422, (808) 477-7777, option 4.

#### AT&T Information

HQ USPACOM mobile cell phone and Blackberries are contracted to AT&T Wireless. 

A list of AT&T's partners for International GSM Roaming can be found at: click here.

**1. AT&T INTERNATIONAL ROAMING COVERAGE, MAPS **
                          - click here   
**2. AT&T INTERNATIONAL DIALING INSTRUCTIONS**                          - click here   

**3. AT&T INTERNATIONAL CUSTOMER CARE NUMBER**For AT&T International Customer Care Center, contact 1-800-335-4685. 

NOTE: When dialing from outside of the U.S. contact 001-314-925-6925.

**4. AT&T DOMESTIC WIRELESS CUSTOMER CARE NUMBER**For AT&T Wireless Customer Support, contact -800-331-0500.

#### T-Mobile Information 

HQ USPACOM secure Sectera cell phones and Secure Mobile Environment-Portable Electronic Devices (SME PED) are contracted to T-Mobile.
**1. T-MOBILE INTERNATIONAL ROAMING COVERAGE**                          - click here   
**2. T-MOBILE INTERNATIONAL DIALING INSTRUCTIONS**

###### Making international calls while in the U.S.:

                          - Dial: +(country code)(city code)(local number) 

###### Making calls or text messaging while in-country

                          - To the US: Dial +1 (area code) (local number) 
                          - To another country: Dial + (country code) (city code) (local number) 
                          - Within the country: Dial (city code) (local number) 
**Reaching your Voicemail:** Dial +1-805-MESSAGE, press * to interrupt your greeting, and then enter your password when prompted. You may be prompted to enter your 10-digit wireless phone number.To avoid unexpected international roaming data charges, here are Instructions for managing data on the device while traveling abroad:**3. T-MOBILE INTERNATIONAL CUSTOMER**
Call Customer Care, FREE from your T-Mobile phone, anytime by dialing +1-505-998-3793.
**4. T-MOBILE DOMESTIC CUSTOMER CARE NUMBER**
For general customer care & technical support: From your T-Mobile phone: 611 Or call toll free: 1-877-453-1304(as of October 2013)

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