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[Federal Register Volume 89, Number 222 (Monday, November 18, 2024)]
[Notices]
[Pages 90708-90709]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 2024-26742]

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DEPARTMENT OF HEALTH AND HUMAN SERVICES

Health Resources and Services Administration

Agency Information Collection Activities: Proposed Collection: 
Public Comment Request; Information Collection Request Title: Generic 
Information Collection Request for Health Resources and Services 
Administration Hotlines, Chatlines, and Online Portals

AGENCY: Health Resources and Services Administration (HRSA), Department 
of Health and Human Services.

ACTION: Notice.

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SUMMARY: In compliance with the requirement for opportunity for public 
comment on proposed data collection projects of the Paperwork Reduction 
Act of 1995, HRSA announces plans to submit an Information Collection 
Request (ICR), described below, to the Office of Management and Budget 
(OMB). Prior to submitting the ICR to OMB, HRSA seeks comments from the 
public regarding the burden estimate, below, or any other aspect of the 
ICR.

DATES: Comments on this ICR should be received no later than January 
17, 2025.

ADDRESSES: Submit your comments to [email protected] or mail the HRSA 
Information Collection Clearance Officer, Room 14N39, 5600 Fishers 
Lane, Rockville, Maryland 20857.

FOR FURTHER INFORMATION CONTACT: To request more information on the 
proposed project or to obtain a copy of the data collection plans and 
draft instruments, email [email protected] or call Joella Roland, the 
HRSA Information Collection Clearance Officer, at (301) 443-3983.

SUPPLEMENTARY INFORMATION: When submitting comments or requesting 
information, please include the ICR title for reference.
    Information Collection Request Title: Generic Information 
Collection Request for Collections Related to HRSA Hotlines, Chatlines, 
and Online Portals, OMB No. 0906-New.
    Abstract: HRSA currently administers approximately 15 hotlines, 
chatlines, and online portals for use by customers, members of the 
public, and HRSA funding recipients. These hotlines, chatlines, and 
online portals are administered by HRSA or a contractor on behalf of 
HRSA. The purpose of information collections under this generic 
umbrella ICR package is to allow HRSA to collect information on the 
operation of such HRSA hotlines, chatlines, and online portals to 
assist HRSA in improving their operation and determining if these 
services are helpful. In addition to collecting basic demographic 
information, the information collections would include questions such 
as reasons for inquiry, topics covered by inquiry, feedback on provided 
guidance or the hotline/chatline/online portal user experience. No 
protected information, such as personal health information or trade 
secrets, will be disclosed unless specifically required by law.
    An illustrative, but not exhaustive, list of examples of 
information collection activities that would fall under this collection 
include standardized questions that are asked during the interaction 
with the public; surveys about their interaction; and information 
collected about their experience in use of hotlines, chatlines, and 
online portals. This generic umbrella ICR covers responses to 
standardized and survey questions relating to public use of HRSA's 
hotlines, chatlines, and online portals, pursuant to the ``Social 
Media, Web-Based Interactive Technologies, and the Paperwork Reduction 
Act'' 2010 White House guidance memo. The memo can be found at: https://www.whitehouse.gov/wp-content/uploads/legacy_drupal_files/omb/assets/inforeg/SocialMediaGuidance_04072010.pdf.
    Need and Proposed Use of the Information: The purpose of 
collections under this generic umbrella ICR is for accountability, 
program management, and oversight purposes. Collecting feedback from 
members of the public about their interaction with these services will 
help ensure that HRSA hotlines, chatlines, and online portals are 
operating to the best of their abilities. While HRSA can evaluate the 
general need for and the overall practical utility of such information 
collection in advance, HRSA is unable to determine the details of the 
specific individual collection methodologies until a later time. Using 
a generic umbrella ICR will allow HRSA to quickly and nimbly respond to 
public needs and efficiently provide vital services to grantees and the 
general public, as the standard 6 to 9 month timeline to comply with a 
full request under the Paperwork Reduction Act could inhibit HRSA's 
ability to collect information to inform these activities that involve 
rapid updates to be responsive to their users. The information 
collected is expected to be voluntary and low-burden. Therefore, a 
generic umbrella ICR clearance is requested to allow for quick 
turnaround

[[Page 90709]]

requests for similar information collections related to these 
activities.
    As this generic umbrella ICR will focus on the awareness, 
understanding, attitudes, preferences, or experiences of customers or 
other stakeholders relating to HRSA-funded hotlines, chatlines, or 
portals, the Fast Track Process should apply to this information 
collection. Therefore, HRSA also requests OMB provide a response on 
individual information collection requests within the scope of this 
generic ICR within 5 business days.
    Likely Respondents: The most likely respondents include users of a 
HRSA-funded hotline, chatline, or portal. These users may include 
members of the public and public or private entities who receive HRSA 
funding. Responses to any information collections under this generic 
umbrella ICR are not required to obtain or retain any benefit.
    Burden Statement: Burden in this context means the time expended by 
persons to generate, maintain, retain, disclose, or provide the 
information requested. This includes the time needed to review 
instructions; to develop, acquire, install, and utilize technology and 
systems for the purpose of collecting, validating, and verifying 
information, processing and maintaining information, and disclosing and 
providing information; to train personnel and to be able to respond to 
a collection of information; to search data sources; to complete and 
review the collection of information; and to transmit or otherwise 
disclose the information.
    The total annual burden hours estimated for this ICR are summarized 
in the table below. HRSA conducted this estimate based on reviewing 
hotline and chatline scripts along with online portals, in addition to 
reviewing the burden estimates of forms from previous HRSA customer 
service surveys, which were approved under other umbrella or regular 
packages.

                                     Total Estimated Annualized Burden Hours
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                                                     Number of                    Average burden
         Instrument name             Number of     responses per       Total       per response    Total burden
                                    respondents     respondent       responses      (in hours)         hours
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Standardized Hotline Interaction         100,000               1         100,000            0.17       17,000.00
Standardized Chatline                    100,000               1         100,000            0.17       17,000.00
 Interaction....................
Online Portal Submission........          10,000               1          10,000           0.067          670.00
Follow-Up Surveys...............          51,750               1          51,750           0.083        4,295.25
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    Total.......................         261,750  ..............         261,750  ..............       38,965.25
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    HRSA specifically requests comments on: (1) the necessity and 
utility of the proposed information collection for the proper 
performance of the agency's functions; (2) the accuracy of the 
estimated burden; (3) ways to enhance the quality, utility, and clarity 
of the information to be collected; and (4) the use of automated 
collection techniques or other forms of information technology to 
minimize the information collection burden.

Maria G. Button,
Director, Executive Secretariat.
[FR Doc. 2024-26742 Filed 11-15-24; 8:45 am]
BILLING CODE 4165-15-P
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