## Swanson , Bria n (OST) OCV-pSCr^COO'^'^'^ ^
From : Pa'oneakai Lee-Namakaeh a [kauikeolanL2004@hotmail.com ] , ';bi'UHTATl'Ji' ! , Sent : Saturday , January14 , 201 2 3:1 1 P M I:' ] OPBrliO'' ^ To : Devany , Denni s (OST) ; EA S (OST ) Subject : "Answe rt o Pacifi cWings'Petitio n fo rReconsideration. " ^MIO C O 1

- ? R Importance : Hig h

Pacifi cWing s said , 'Th e carrie rnote s tha t ther e ha s neve rbee n a complain t mad e tha t th e servic e i t offer s i s inadequat e t o transpor t th e patient s a t Kaiaupapa. " Pacifi cWing s ar e wel l awar e o f ho wth e communit yfel t whe n the ytoo k awa yth e handica p lif t a t th e Kaiaupap a Airport

. Mos t o f th e patient s i n Kaiaupap a canno t bea rweigh t o n thei rfee t whic h make s i t difficul t fo rthe m t o ge t o n an d of f th e plane ! Whe n the ytoo k th e lif t away , i t limite d certai n patient s wh o ar e i n whee l chair s fro m comin g hom e t o Kaiaupap a an d leav e fo rOah u fo r medica l treatmen t a s the ycanno t ge t o n an d of f th e ai rcarrier

. Pacifi cWing s argue s tha t ai rfare s fo rth e community' s patients , a s wel l a s mos t Nationa l Par k Servic e ("NPS" ) an d Hawai i Departmen t o f Healt h ("HDOH" ) workers , ar e pai d fo reithe rb yth e Stat e o f HAwai i o rthei remployers , respectively , an d therefor e th e cos t o ffare s doe s no t affec t th e residents ' abilit yt o leav e th e island

. A s a communit yresiden t o f Kaiaupap a an d a n employe e fo rth e Nationa l Par k Servic e I CANNO

T affor d t o pa y$50 0 fl yroun d tri p betwee n Kaiaupap a o n Pacifi cWings

. Th e NPS wil l onl ypayfo r GOVERNMEN Ttravel

. Eve n i f i t wer e a n emergency , I coul d no t affor d t o fl yo n Pacifi cWing s leavin g m e n o choic e bu t t o wal k th e 3 mil e trai l u p th e mountain

. M yemploye r(NPS ) DOE S NOT payfo rm ypersona l travels , s o Pacifi cWing s need s t o ge t tha t fact s straight

. NPS employee' s pa y fo rren t (fo rhouse s an d apartment s i n Kaiaupap a settlement , an d man yar e payin g ren t eithe ro n topsid e Moloka i o ro n anothe rislan d a s well) , electri c(i n Kaiaupap a an d a s wel l a s thei rfamil y residence) , hom e telephon e (i n Kaiaupap a an d hom e residence) , an d meal s (breakfast , lunch , dinne ran d snacks)

. Afte rpayin g you rbasi cbill s an d essentia l livin g cost s TWIC E (henc e w e liv e i n Kaiaupap a an d i n anothe rhome/famil yresidence) , I canno t affor d t o pay$25 0 a t th e en d o f th e wee k

t o g o hom e t o visi t spouses , childre n an d famil ymembers

. I jus t canno t understan d wh yPacifi cWing s woul d stil l wan t t o continu e ai rservic e t o Kaiaupap a i f th e numbe ro f customer s wh o choos e t o fl yo n Pacifi cWing s hav e dramaticall ydecrease d ove r th e las t severa l years

. I f the yar e s o concerne d abou t th e communit yan d th e welfar e o f essentia l ai rservic e int o Kaiaupap a tha n wh yar e the ymakin g suc h a bi g fus s abou t Schuma n Aviatio n comin g int o Kaiaupap a wit h affordabl e airfar e service ? Sinc e th e EA S servic e o fMakan i Ka i began , ther e hav e bee n a larg e numbe ro f resident s o fKaiaupap a wh o choos e t o fl you t o f th e settlement

. Thes e resident s ar e no wleavin g weekl yt o g o se e famil ymember s wh o liv e o n Moloka i o ro n anothe rislan d a s no wi t i s affordable

. I hav e see n a majo ru p ris e i n th e moral e o f th e Kaiaupap a communit ysinc e th e arriva l o f dail yai rservic e provide d b yMakan i Ka i an d hav e als o see n a n increas e i n th e numbe ro f touris t wh o com e int o th e settlemen t fo rth e da yfo rth e Damie n Tours

. I a m writin g thi s lette ri n SUPPOR To f Makan i Kai ! I appreciat e th e servic e the yhav e provide d

1

### sinc

e thei rarrival , no t onl ywit h th e prices o f flight s bu t also wit h th e custome rservice

. Thei r reservatio n receptionist i s great wit h informatio n an d ver ykind

. Th e pilo t i s great wit h th e patien t community , helpin g the m o n an d off th e plane , loadin g an d unloadin g baggag e an d its jus t a ver ywar m feelin g kno

wtha t incase I d o hav

e a medica l o flif e emergenc ytha t I ca n afford t o leav e Kaiaupapa o n a plan e an d not havin g t o wal k u p th e 3 mil e trai l o n th e mountain

. Aloha , Pa'on e