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[Federal Register Volume 89, Number 220 (Thursday, November 14, 2024)]
[Notices]
[Pages 90211-90212]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 2024-26386]

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DEPARTMENT OF TRANSPORTATION

Federal Aviation Administration

[Docket No. 2120-0076]

Agency Information Collection Activities: Requests for Comments; 
Clearance of a Renewed Approval of Information Collection: Renewal of 
AVIATOR (Automated Vacancy Information Access Tool for Online Referral) 
Customer Satisfaction Survey

AGENCY: Federal Aviation Administration (FAA), DOT.

ACTION: Notice and request for comments.

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SUMMARY: In accordance with the Paperwork Reduction Act of 1995, FAA 
invites public comments about our intention to request the Office of 
Management and Budget (OMB) approval to renew an information 
collection. The Federal Register Notice with a 60-day comment period 
soliciting comments on the following collection of information was 
published on June 5, 2024. The collection involves on-line, electronic 
applicant (customer) answers to standard survey questions. The 
questions are presented as multiple-choice selections and free-form 
text areas where applicants can choose their desired answer and, if 
they wish, add additional comments. The information to be collected 
will be used to and is necessary to gage the level of user satisfaction 
with the AVIATOR (Automated Vacancy Information Access Tool for Online 
Referral) system. Additionally, the surveys are used to obtain 
benchmarking and feedback to ensure quality.

DATES: Written comments should be submitted by December 16, 2024.

ADDRESSES: Written comments and recommendations for the proposed 
information collection should be sent within 30 days of publication of 
this notice to www.reginfo.gov/public/do/PRAMain. Find this particular 
information collection by selecting ``Currently under 30-day Review--
Open for Public Comments'' or by using the search function.

FOR FURTHER INFORMATION CONTACT: Toni Main-Valentin by email at: 
[email protected]; phone: 405-954-0870.

SUPPLEMENTARY INFORMATION: 
    Public Comments Invited: You are asked to comment on any aspect of 
this information collection, including (a) Whether the proposed 
collection of information is necessary for FAA's performance; (b) the 
accuracy of the estimated burden; (c) ways for FAA to enhance the 
quality, utility and clarity of the information collection; and (d) 
ways that the burden could be minimized without reducing the quality of 
the collected information.
    OMB Control Number: 2120-0699.
    Title: AVIATOR (Automated Vacancy Information Access Tool for 
Online Referral) Customer Satisfaction Survey.
    Form Numbers: N/A (electronic).
    Type of Review: Renewal of an information collection.
    Background: The Federal Register Notice with a 60-day comment 
period soliciting comments on the following collection of information 
was published on June 5, 2024 (89 FR 48213). The Government Performance 
and Results Act of 1993 (GPRA) Section 2(b)(3) requires agencies to 
``improve Federal program effectiveness and public accountability by 
promoting a new focus on results, service quality, and customer 
satisfaction''. In addition, as stated in the White House ``Memorandum 
for Heads of Executive Departments and Agencies'' regarding Executive 
Order No. 12862, ``the actions the order prescribes, such as surveying 
customers, surveying employees, and benchmarking, shall be continuing 
agency activities''. This collection supports the Department of 
Transportation (DOT) strategic goal of Organizational Excellence.
    In compliance with the Government Paperwork Elimination Act (GPEA), 
all of our data collection will be 100% electronic using an online 
form; Applicants will be asked to complete the survey just before they 
exit the system. The AVIATOR Customer Satisfaction Survey is designed 
to identify potential problems with FAA's automated staffing solutions 
as well as to evaluate customer satisfaction with the on-line 
application process. The information is not gathered by any other 
collection. It will be difficult, if not impossible, to improve the 
AVIATOR system's overall performance and customer satisfaction without 
utilizing

[[Page 90212]]

the survey as a performance measurement tool.
    Respondents: 495,972 applicants (from January 1, 2021, to December 
31, 2023) had the opportunity to complete a survey. This gives us a 3-
year average of 165,324 applicants per year. We estimate that it takes 
3 minutes to complete one survey. Our data indicates that 11.14% of 
applicants (18,424 averaged for 3 years) completed surveys during this 
timeframe.
    Frequency: On occasion/as interested.
    Estimated Average Burden per Response: Three (3) minutes per 
person.
    Estimated Total Annual Burden: 18,424 respondents x 0.05 (3/60) = 
921.

    Issued in New Cumberland, PA on November 6, 2024.
Erik L. Chuba,
IT Project Manager, Office of Information and Technology (AIT), 
Enterprise Program Management Services (EPMS), AEM-320, Business 
Management Portfolio, Branch B.
[FR Doc. 2024-26386 Filed 11-13-24; 8:45 am]
BILLING CODE 4910-13-P
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