Legal Department 3620 Hacks Cross Road Building B, 3rd Floor Memphis, TN 38125 US

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### VIA FEDEX LETTER 

### December 31,2014 Dockets
- Dockets OST96
-1960 U.S.Department ofTransportation 400 Seventh Street, SW RoomPL-401 Washington, DC 20590 Mr. Michael Crook OfficeofTransportation Disaster Assistance National Transportation SafetyBoard 490 L'Enfant Plaza, SW Washington, DC 20594 Re: Revised FamilyAssistance Plan FileNo.40
-5489 DearSirorMadam: Enclosed are the updated Family Assistance Plan Assurances and Implementation ofFamily Assistance PlanforFedEx Express. Verytruly yours, F.~DERALE:PRESS C~RPORA TION 

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-'~ Robbin S.Page Managing Director
-Legal Employment Law Group

Attachments 936659

### Beewi attachments: jeffWatson Edward Lyons Rosemary PadenFEDERALEXPRESS CORPORATION FAMILY ASSISTANCEPLAN ASSURANCES In accordance with the Aviation Disaster Family Assistance Act of 1996 and recent amendments, Federal Express Corporation submits its plan for handling any aircraft accident involving one of its aircraft which results in amajor lossof life
. A. Preamble 1. Federal Express is a Part 121 supplemental all-cargo air carrier that operates domestically and internationally. Federal Express does not carry revenue passengers, but is authorized in accordance with the Federal Aviation Regulations to carry employee jumpseaters on a nonrevenue basis. 2
. The purpose of a family assistance plan is to act in the best interests of survivors and victims families; to treat survivors and families with dignity; and to respect the cultural and religious backgrounds of survivors and families
. 3. This document is part of a larger effort, which includes the National Transportation Safety Board and other governmental entities, to assist survivors and families in the event of an aviation disaster. B. The Plan Assurances 1. As soon as practicable after being notified of an aircraft accident within the United States resulting in a major loss of life, representatives from the Federal Express Legal Department and the vendor, Empathia, which has been retained by Federal Express to assist in implementation of its Family Assistance program, will activate and publicize atoll-free telephone number in the event of an aircraft accident resulting in major loss of life, Federal Expressand/or Empathia will activate pre-designated staff membersto handle calls from families of any person on the aircraft or on the ground, and will distribute this toll-free telephone number to the media, the NTSB,and the Red Cross. 2. Federal Express maintains an Aircraft Mishap Response Plan, which provides for notification of a mishap to families of crewmembers, and jumpseaters
. Federal Express will provide this notification to the families prior to providing public notice of the names of crewmembers or jumpseaters. 3. Federal Express will notify families of crewmembers and jumpseaters as soon as Federal Express hasverified that the crewmembers andjumpseaters were aboard the aircraft, whether or not all names have been verified. Federal Express and/or its vendor, Empathia, will also notify families of Federal Express ground personnel or other ground casualties impacted bythe accident. Tothe extent practicable, these notifications will be made in person.4. Federal Express will provide to the Director of Family Support Services {NTSBTDA}, the Red Cross, or any other organization designate~ for the accident under §1136{A)(2}, immediately upon request, a list of the names of the crewmembers and jumpseaters aboard the aircraft and will continuously update this list. 5. Federal Express will ensure that the family of each crewmember, jumpseater, or ground casualty will be consulted about the disposition of all remains and personal effects of the individuals within the control of Federal Express. Federal Express will confirm with NTSBTDA that this hasoccurred. 6. Federal Expresswill, if requested by afamily member of acrewmember, jumpseater, or ground casualty, return personal possessions of that individual, within the control of Federal Express, regardless of its condition, unless these possessions are needed for the accident investigation or any criminal investigation related to the accident. 7
. Federal Express will retain any unclaimed possessions(s) of any crewmember, jumpseater, or ground casualty for at least 18 months. 8. Federal Express will consult the families of crewmembers, jumpseaters, or ground casualties about any monuments to the accident victims that it intends to erect, and any inscriptions on those monuments. 9. Federal Expresswill treat all victims of the accident the same to the extent practicable. 10. Federal Express will work with any organization designated under §1136(A)(2} of the Aviation Disaster Family Assistance Act on an ongoing basis, to ensure that the families receive an appropriate level of assistance following the accident. 11. Federal Express will provide reasonable compensation to the Red Cross or any organization designated under §1136(A)(2) of the Aviation Disaster Family Assistance Act for services provided during the accident response byany such organization. 12. Federal Express will assist the families of crewmembers, jumpseaters, and any ground casualties, in traveling to the location of the accident, and will provide for their physical care while they are staying at such location. 13. Federal Express will commit sufficient resources to carry out the plan and will adequately train the members of the Family Assistance Committee, its employees, managers and agents, to meet the needs of survivors and family members
. 14. Upon request of the family of a passenger, Federal Express will inform the family of whether the passenger's name appeared on a preliminary passenger manifest for the flight involved in the accident.15. Federal Express will provide adequate training to employees and agents to meet the needs of survivors and family members following an accident. 16. If Federal Express volunteers to assist U.S
.citizens within the United States with respect to an aircraft accident involving major loss of life that occurs outside of the United States, Federal Express will consult with the NTSBand the Department of State about providing assistance. 17. (A) In the case of an accident that results in significant damage to a man-made structure or other property on the ground that is not government-owned, Federal Express will promptly provide notice, in writing, to the extent practicable, directly to the owner of the structure or other property about liability for any property damage and means for obtaining compensation. (B) At a minimum, the written notice shall advise an owner (i) to contact the insurer of the property as the authoritative source for information about coverage and compensation; (ii) to not rely on unofficial information offered by Federal Express representatives about compensation by Federal Express for accident-site property damage: and (iii) to obtain photographic or other detailed evidence of property damage as soon as possible after the accident, consistent with restrictions on accessto the accident site. 18. In the case of an accident in which the National Transportation Safety Board conducts a public hearing or comparable proceeding at a location greater than 80 miles from the accident site, Federal Express will ensure that the proceeding is made available simultaneously by electronic means at a location open to the public at both the origin city and destination city of the Federal Expressflight, ifthat city islocated in the United States.

Submitted this 31th day of December I 2014

FEDERALEXPRESS

CORPORATION

Robbin S.Page, Managing Director Legal CounselIMPLEMENTATION OF FAMILY ASSISTANCE PLAN

This initiative implements the Family Assistance Plan initially submitted to DOT on April 7, 1997, and revised and resubmitted on December 31, 2014
. It also clarifies the responsibilities of the departments that are responsible for implementing the plan
. 1. This plan will be activated in the event of an aircraft mishap where there is "significant injury" or loss of life
. Significant injury shall be defined as any injury requiring medical attention or hospitalization. 2. GOCCshall activate the plan by notifying the FAPCommand Center Director or Coordinator, who will then activate the FAP Committee members. The FAP Committee shall consist of representatives from the Employment Law Group ("ELG")' Human Resources ("HR"), GOCC, Benefits, Global Travel and Crew Travel Services, Corporate Communications, and Security, with the respective responsibilities of each department set forth below. 3. The FAP Command Center Director or Coordinator will have the responsibility for oversight and coordination of the Family Assistance Committee and is responsible for activating the toll-free number, via the vendor, Empathia, and upon verification that the number is activated, advising Corporate Communications to immediately publish the toll-free number to the media, and to FedEx operators, websites, and all FedExsocial media sites
. 4. The FAPCommand Center Director or Coordinator will act asthe FedExcontact and liaison with the NTSBTDA. This representative will provide the NTSBTDA with information relating to the affected victims, both aboard the aircraft and on the ground, and will communicate with the NTSBTDA throughout the incident regarding the status and progress of family notification. Specifically, to obtain from GOCCthe names of jumpseaters or other individuals who were onboard the aircraft, and will promptly provide those names to NTSBTDA, aswell asthe names or other known identity of any ground casualties. S
. In the event there are Federal Express ground personnel impacted by the incident, the Family Notification Director ("FND") will access PRISMto obtain the emergency contact information for the employees and will notify the designated emergency contacts of the incident. The FND shall also notify the affected employees' first line managers that their employee was involved in the mishap. 6. The Air Operations department will be responsible for notifying families of flight crewmembers and jumpseaters in accordance with existing protedures. 7. In the event there are non-Federal Express personnel ground casualties, the FAPCommand Center Director will advise and activate the Empathia notification center, whose personnel shall conduct the notifications of the families of these victims.8. As family members are identified and notified, the travel and accommodations coordinators shall make arrangements for family members who wish to travel to the accident site for their travel to and lodging near the location of the mishap. The Accommodations coordinators are responsible for identifying and procuring a hotel in the vicinity of the accident site for the on-site Family Assistance Center and for the lodging of family members. 9. The Benefits coordinators shall dispatch People Help or other appropriate mental health professionals to care for the emotional well-being of the family members. 10. The FAP Risk Management personnel shall be responsible for expediting check requests for the payment of $25,000.00 to the next of kin of any deceased victims, and/or the payment of all applicable company benefits for affected crewmembers and FedEx employees. Risk Management shall also arrange for reimbursement to the American Red Cross. Risk Management also coordinates with the Security Department, Overgoods division to evaluate damages and loss to baggage and other personal affects. 11. Federal Express will dispatch a Senior Executive Spokesperson to the accident site who will represent FedExatthe on-site Family Assistance Center in briefings with family members. 12. The on-site Family Assistance Center (IIFAC") will be staffed as needed based upon the size and scope of the mishap and may include a director, manager, security, finance, and resource coordinators.936648 v.4