Legal Department

3620 Hacks Cross Road

Building B, 3rd Floor

Memphis, TN 38125 US

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Express

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VIA FEDEX LETTER

December 31,2014

Dockets - Dockets OST 96-1960

U.S. Department of Transportation

400 Seventh Street, SW

RoomPL-401

Washington, DC 20590

Mr. Michael Crook

Office of Transportation Disaster Assistance

National Transportation Safety Board

490 L'Enfant Plaza, SW

Washington, DC 20594

Re: Revised Family Assistance Plan

File No. 40-5489

Dear Sir or Madam:

Enclosed are the updated Family Assistance Plan Assurances and Implementation of Family

Assistance Plan for FedEx Express.

Very truly yours,

F.~DERAL E:PRESS C~RPORA TION

it otriJL{I) !l f-'~

Robbin S. Page

Managing Director - Legal

Employment Law Group

Attachments

936659
Bee wi attachments: jeff Watson

Edward Lyons

Rosemary Paden
FEDERALEXPRESSCORPORATION

FAMILY ASSISTANCE PLAN ASSURANCES

In accordance with the Aviation Disaster Family Assistance Act of 1996 and recent amendments, Federal

Express Corporation submits its plan for handling any aircraft accident involving one of its aircraft which

results in a major loss of life.

A. Preamble

1. Federal Express is a Part 121 supplemental all-cargo air carrier that operates domestically and

internationally. Federal Express does not carry revenue passengers, but is authorized in

accordance with the Federal Aviation Regulations to carry employee jumpseaters on a nonrevenue basis.

2. The purpose of a family assistance plan is to act in the best interests of survivors and victims

families; to treat survivors and families with dignity; and to respect the cultural and religious

backgrounds of survivors and families.

3. This document is part of a larger effort, which includes the National Transportation Safety Board

and other governmental entities, to assist survivors and families in the event of an aviation

disaster.

B. The Plan Assurances

1. As soon as practicable after being notified of an aircraft accident within the United States

resulting in a major loss of life, representatives from the Federal Express Legal Department and

the vendor, Empathia, which has been retained by Federal Express to assist in implementation

of its Family Assistance program, will activate and publicize a toll-free telephone number in the

event of an aircraft accident resulting in major loss of life, Federal Express and/or Empathia will

activate pre-designated staff membersto handle calls from families of any person on the

aircraft or on the ground, and will distribute this toll-free telephone number to the media, the

NTSB, and the Red Cross.

2. Federal Express maintains an Aircraft Mishap Response Plan, which provides for notification of

a mishap to families of crewmembers, and jumpseaters. Federal Express will provide this

notification to the families prior to providing public notice of the names of crewmembers or

jumpseaters.

3. Federal Express will notify families of crewmembers and jumpseaters as soon as Federal

Express has verified that the crewmembers and jumpseaters were aboard the aircraft, whether

or not all names have been verified. Federal Express and/or its vendor, Empathia, will also

notify families of Federal Express ground personnel or other ground casualties impacted by the

accident. To the extent practicable, these notifications will be made in person.
4. Federal Express will provide to the Director of Family Support Services {NTSB TDA}, the Red

Cross, or any other organization designate~ for the accident under §1136{A)(2}, immediately

upon request, a list of the names of the crewmembers and jumpseaters aboard the aircraft and

will continuously update this list.

5. Federal Express will ensure that the family of each crewmember, jumpseater, or ground

casualty will be consulted about the disposition of all remains and personal effects of the

individuals within the control of Federal Express. Federal Express will confirm with NTSB TDA

that this has occurred.

6. Federal Express will, if requested by a family member of a crewmember, jumpseater, or ground

casualty, return personal possessions of that individual, within the control of Federal Express,

regardless of its condition, unless these possessions are needed for the accident investigation

or any criminal investigation related to the accident.

7. Federal Express will retain any unclaimed possessions(s) of any crewmember, jumpseater, or

ground casualty for at least 18 months.

8. Federal Express will consult the families of crewmembers, jumpseaters, or ground casualties

about any monuments to the accident victims that it intends to erect, and any inscriptions on

those monuments.

9. Federal Express will treat all victims of the accident the same to the extent practicable.

10. Federal Express will work with any organization designated under §1136(A)(2} of the Aviation

Disaster Family Assistance Act on an ongoing basis, to ensure that the families receive an

appropriate level of assistance following the accident.

11. Federal Express will provide reasonable compensation to the Red Cross or any organization

designated under §1136(A)(2) of the Aviation Disaster Family Assistance Act for services

provided during the accident response by any such organization.

12. Federal Express will assist the families of crewmembers, jumpseaters, and any ground

casualties, in traveling to the location of the accident, and will provide for their physical care

while they are staying at such location.

13. Federal Express will commit sufficient resources to carry out the plan and will adequately train

the members of the Family Assistance Committee, its employees, managers and agents, to

meet the needs of survivors and family members.

14. Upon request of the family of a passenger, Federal Express will inform the family of whether

the passenger's name appeared on a preliminary passenger manifest for the flight involved in

the accident.
15. Federal Express will provide adequate training to employees and agents to meet the needs of

survivors and family members following an accident.

16. If Federal Express volunteers to assist U.S. citizens within the United States with respect to an

aircraft accident involving major loss of life that occurs outside of the United States, Federal

Express will consult with the NTSBand the Department of State about providing assistance.

17. (A) In the case of an accident that results in significant damage to a man-made structure or

other property on the ground that is not government-owned, Federal Express will promptly

provide notice, in writing, to the extent practicable, directly to the owner of the structure or

other property about liability for any property damage and means for obtaining compensation.

(B) At a minimum, the written notice shall advise an owner (i) to contact the insurer of the

property as the authoritative source for information about coverage and compensation; (ii) to

not rely on unofficial information offered by Federal Express representatives about

compensation by Federal Express for accident-site property damage: and (iii) to obtain

photographic or other detailed evidence of property damage as soon as possible after the

accident, consistent with restrictions on access to the accident site.

18. In the case of an accident in which the National Transportation Safety Board conducts a public

hearing or comparable proceeding at a location greater than 80 miles from the accident site,

Federal Express will ensure that the proceeding is made available simultaneously by electronic

means at a location open to the public at both the origin city and destination city of the Federal

Express flight, if that city is located in the United States.

Submitted this 31th day of December I 2014

FEDERALEXPRESSCORPORATION

Robbin S. Page, Managing Director Legal Counsel
IMPLEMENTATION OF FAMILY ASSISTANCE PLAN

This initiative implements the Family Assistance Plan initially submitted to DOT on April 7, 1997, and

revised and resubmitted on December 31, 2014. It also clarifies the responsibilities of the departments

that are responsible for implementing the plan.

1. This plan will be activated in the event of an aircraft mishap where there is "significant injury" or

loss of life. Significant injury shall be defined as any injury requiring medical attention or

hospitalization.

2. GOCC shall activate the plan by notifying the FAP Command Center Director or Coordinator, who

will then activate the FAP Committee members. The FAP Committee shall consist of

representatives from the Employment Law Group ("ELG")' Human Resources ("HR"), GOCC,

Benefits, Global Travel and Crew Travel Services, Corporate Communications, and Security, with the

respective responsibilities of each department set forth below.

3. The FAP Command Center Director or Coordinator will have the responsibility for oversight and

coordination of the Family Assistance Committee and is responsible for activating the toll-free

number, via the vendor, Empathia, and upon verification that the number is activated, advising

Corporate Communications to immediately publish the toll-free number to the media, and to FedEx

operators, websites, and all FedEx social media sites.

4. The FAP Command Center Director or Coordinator will act as the FedEx contact and liaison with the

NTSB TDA. This representative will provide the NTSB TDA with information relating to the affected

victims, both aboard the aircraft and on the ground, and will communicate with the NTSB TDA

throughout the incident regarding the status and progress of family notification. Specifically, to

obtain from GOCC the names of jumpseaters or other individuals who were onboard the aircraft,

and will promptly provide those names to NTSB TDA, as well as the names or other known identity

of any ground casualties.

S. In the event there are Federal Express ground personnel impacted by the incident, the Family

Notification Director ("FND") will access PRISM to obtain the emergency contact information for the

employees and will notify the designated emergency contacts of the incident. The FND shall also

notify the affected employees' first line managers that their employee was involved in the mishap.

6. The Air Operations department will be responsible for notifying families of flight crewmembers and

jumpseaters in accordance with existing protedures.

7. In the event there are non-Federal Express personnel ground casualties, the FAP Command Center

Director will advise and activate the Empathia notification center, whose personnel shall conduct

the notifications of the families of these victims.
8. As family members are identified and notified, the travel and accommodations coordinators shall

make arrangements for family members who wish to travel to the accident site for their travel to

and lodging near the location of the mishap. The Accommodations coordinators are responsible for

identifying and procuring a hotel in the vicinity of the accident site for the on-site Family Assistance

Center and for the lodging of family members.

9. The Benefits coordinators shall dispatch People Help or other appropriate mental health

professionals to care for the emotional well-being of the family members.

10. The FAP Risk Management personnel shall be responsible for expediting check requests for the

payment of $25,000.00 to the next of kin of any deceased victims, and/or the payment of all

applicable company benefits for affected crewmembers and FedEx employees. Risk Management

shall also arrange for reimbursement to the American Red Cross. Risk Management also

coordinates with the Security Department, Overgoods division to evaluate damages and loss to

baggage and other personal affects.

11. Federal Express will dispatch a Senior Executive Spokesperson to the accident site who will

represent FedEx at the on-site Family Assistance Center in briefings with family members.

12. The on-site Family Assistance Center (IIFAC") will be staffed as needed based upon the size and

scope of the mishap and may include a director, manager, security, finance, and resource

coordinators.
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