[Federal Register Volume 89, Number 209 (Tuesday, October 29, 2024)]
[Notices]
[Pages 86075-86076]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 2024-25084]


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DEPARTMENT OF TRANSPORTATION

Federal Aviation Administration

[FAA-2024-1636]


Agency Information Collection Activities: Requests for Comments; 
Clearance of a Renewed Approval of Information Collection: Generic 
Clearance for the Collection of Qualitative Feedback on Agency Service 
Delivery

AGENCY: Federal Aviation Administration (FAA), DOT.

ACTION: Notice and request for comments.

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SUMMARY: In accordance with the Paperwork Reduction Act of 1995, FAA 
invites public comments about our intention to request the Office of 
Management and Budget (OMB) approval to renew an information 
collection. The Federal Register Notice with a 60-day comment period 
soliciting comments on the following collection of information was 
published on May 23, 2024. As part of a Federal Government-wide effort 
to streamline the process to seek feedback from the public on service 
delivery, FAA has an approved Generic Information Collection Request 
(Generic ICR): ``Generic Clearance for the Collection of Qualitative 
Feedback on Agency Service Delivery.''

DATES: Written comments should be submitted by November 29, 2024.

ADDRESSES: Written comments and recommendations for the proposed 
information collection should be sent within 30 days of publication of 
this notice to www.reginfo.gov/public/do/PRAMain. Find this particular 
information collection by selecting ``Currently under 30-day Review--
Open for Public Comments'' or by using the search function.

FOR FURTHER INFORMATION CONTACT: Barbara Hall at (940) 594-5913, or by 
email at: <a href="/cdn-cgi/l/email-protection#93d1f2e1f1f2e1f2bddfbddbf2ffffd3f5f2f2bdf4fce5"><span class="__cf_email__" data-cfemail="b6f4d7c4d4d7c4d798fa98fed7dadaf6d0d7d798d1d9c0">[email protected]</span></a>.

SUPPLEMENTARY INFORMATION: 
    Public Comments Invited: You are asked to comment on any aspect of 
this information collection, including (a) Whether the proposed 
collection of information is necessary for FAA's performance; (b) the 
accuracy of the estimated burden; (c) ways for FAA to enhance the 
quality, utility and clarity of the information collection; and (d) 
ways that the burden could be minimized without reducing the quality of 
the collected information.
    OMB Control Number: 2120-0746.
    Title: Generic Clearance for the Collection of Qualitative Feedback 
on Agency Service Delivery.
    Form Numbers: NA.
    Type of Review: Renewal of an information collection.
    Background: The Federal Register Notice with a 60-day comment 
period soliciting comments on the following collection of information 
was published on May 23, 2024 (89 FR 45731). The information collection 
activity will garner qualitative customer and stakeholder feedback in 
an efficient, timely manner, in accordance with the Administration's 
commitment to improving service delivery. By qualitative feedback we 
mean information that provides useful insights on perceptions and 
opinions but are not statistical surveys that yield quantitative 
results that can be generalized to the population of study. This 
feedback will provide insights into customer or stakeholder 
perceptions, experiences and expectations, provide an early warning of 
issues with service, or focus attention on areas where communication, 
training or changes in operations might improve delivery of products or 
services. These collections will allow for ongoing, collaborative and 
actionable communications between the Agency and its customers and 
stakeholders. It will also allow feedback to contribute directly to the 
improvement of program management. Feedback collected under this 
generic clearance will provide useful information, but it will not 
yield data that can be generalized to the overall population. This type 
of generic clearance for qualitative information will not be used for 
quantitative information collections that are designed to yield 
reliably actionable results, such as monitoring trends over time or 
documenting program performance. Such data uses require more rigorous 
designs that address: The target population to which generalizations 
will be made, the sampling frame, the sample design (including 
stratification and clustering), the precision requirements or power 
calculations that justify the proposed sample size, the expected 
response rate, methods for assessing potential non-response bias, the 
protocols for data collection, and any testing procedures that were or 
will be undertaken prior fielding the study. Depending on the degree of 
influence the results are likely to have, such collections may still be 
eligible for submission for other generic mechanisms that are designed 
to yield quantitative results.
    Respondents: 110,000 Individuals and Households, Businesses and 
Organizations, State, Local or Tribal Government.
    Frequency: Once per request.

[[Page 86076]]

    Estimated Average Burden per Response: 10 minutes.
    Estimated Total Annual Burden: 18,330 hours.

    Issued in Fort Worth, TX, on October 24, 2024.
Barbara L. Hall,
FAA Information Collection Clearance Officer, Performance, Policy, and 
Records Management, Branch, ASP-110.
[FR Doc. 2024-25084 Filed 10-28-24; 8:45 am]
BILLING CODE 4910-13-P


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