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[Federal Register Volume 79, Number 1 (Thursday, January 2, 2014)]
[Notices]
[Pages 113-114]
From the Federal Register Online via the Government Printing Office [www.gpo.gov]
[FR Doc No: 2013-31393]

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DEPARTMENT OF DEFENSE

Office of the Secretary

[Docket ID: DoD-2013-OS-0238]

Proposed Collection; Comment Request

AGENCY: Office of the Undersecretary of Defense for Personnel & 
Readiness, DoD.

ACTION: Notice.

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SUMMARY: In compliance with Section 3506(c)(2)(A) of the Paperwork 
Reduction Act of 1995, the Office of the Undersecretary of Defense for 
Personnel & Readiness announces a proposed public information 
collection and seeks public comment on the provisions thereof. Comments 
are invited on: (a) Whether the proposed collection of information is 
necessary for the proper performance of the functions of the agency, 
including whether the information shall have practical utility; (b) the 
accuracy of the agency's estimate of the burden of the proposed 
information collection; (c) ways to enhance the quality, utility, and 
clarity of the information to be collected; and (d) ways to minimize 
the burden of the information collection on respondents, including 
through the use of automated collection techniques or other forms of 
information technology.

DATES: Consideration will be given to all comments received by March 3, 
2014.

ADDRESSES: You may submit comments, identified by docket number and 
title, by any of the following methods:
     Federal eRulemaking Portal: http://www.regulations.gov. 
Follow the instructions for submitting comments.
     Mail: Federal Docket Management System Office, 4800 Mark 
Center Drive, East Tower, Suite 02G09, Alexandria, VA 22350-3100.
    Instructions: All submissions received must include the agency 
name, docket number and title for this Federal Register document. The 
general policy for comments and other submissions from members of the 
public is to make these submissions available for public viewing on the 
Internet at http://www.regulations.gov as they are received without 
change, including any personal identifiers or contact information.
    Any associated form(s) for this collection may be located within 
this same electronic docket and downloaded for review/testing. Follow 
the instructions at http://www.regulations.gov for submitting comments. 
Please submit comments on any given form identified by docket number, 
form number, and title.

FOR FURTHER INFORMATION CONTACT: To request more information on this 
proposed information collection or to obtain a copy of the proposal and 
associated collection instruments, please write to Director, Military 
Community Outreach, Military Community and Family Policy, 4000 Defense 
Pentagon Room 2E355, Washington, DC 20301-2400 ATTN: Ms. Beth Riffle, 
or 703-695-3265.

SUPPLEMENTARY INFORMATION: 
    Title; Associated Form; and OMB Control Number: Military OneSource 
Case Management System (CMS)--Satisfaction Feedback; Military OneSource 
Member Survey (Counseling, Health & Wellness Coaching, Educational 
Materials, Document Translation, Financial, Work Life, Wounded 
Warrior); OMB Control Number 0704-XXXX.
    Needs and Uses: The information collection requirement is necessary 
to support the Military OneSource Case Management System contract 
mandated Quality Control Plan (QCP) which requires a process to capture 
participant quality satisfaction feedback. Key quality factors include 
but are not limited to appropriateness, effectiveness, successful 
outcomes and any or all of the dimensions of quality such as 
accessibility, availability, efficiency, continuity, safety, timeliness 
and respectfulness. Council on Accreditation (COA) or URAC guidance for 
sample size and confidence levels shall be followed at a minimum.
    Affected Public: Individuals or households; Federal Government.
    Annual Burden Hours: 1,000.
    Number of Respondents: 10,000.
    Responses per Respondent: 1.
    Average Burden per Response: 6 minutes.
    Frequency: On occasion.
    Respondents are military service members and their families who 
accessed Military OneSource for support for an inquiry or issue and 
agreed to provide satisfaction feedback. Respondent feedback is 
captured using two methods: An outreach call or via an email containing 
a link to the feedback Web site. When outreach calls are made, 
respondents are interviewed and a staff person enters those responses 
into a feedback form. Respondents may also elect to complete feedback 
via an electronic form, which is emailed to the respondent. All 
respondents who contact Military OneSource are asked to provide 
feedback about their Military OneSource experience, though on average 
only about 1-2% of respondents provide feedback.

[[Page 114]]

    Dated: December 27, 2013.
Aaron Siegel,
Alternate OSD Federal Register Liaison Officer, Department of Defense.
[FR Doc. 2013-31393 Filed 12-31-13; 8:45 am]
BILLING CODE 5001-06-P
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