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Via Electronic Submission

Docket DOT-OST-1998-3304

Docket Management

U.S. Department of Transportation

1200 New Jersey Avenue, S.E.

Washington, D.C. 20590

October 4, 2013

Re:Japan Airlines Co., Ltd.

Family Assistance Plan, Docket DOT -OST-1998-3304

Dear Docket Management:

Pursuant to 49 U.S.C. S 41313, as amended, enclosed for filing is a revised plan of Japan

Airlines Co., Ltd. ("JAL") to address the needs of families of passengers and crewmembers

involved in accidents within the United States on aircraft under JAL's' operational control. Like

the previous version of JAL's plan (which this version supersedes), the enclosed plan complies

with the requirements of the Foreign Air Carrier Family Support Act and the Vision 100-

Century of Aviarion Reauthorization Act.

Please feel free to call us at'

your kind consideration.

if you have any questions. Thank you for

Sincerely,

William Karas

Carol Gosain

Attorneys for Japan Airlines Co., Ltd.

cc: Mr. Michael Crook

Office of Transportation Disaster Assistance

National Transportation Safety Board
JAPAN AIRLINES

.Japan Airlines Co., Ltd.

FAMILY ASSISTANCE PLAN

(Revised as of October 04, 2013)
JAL Family Assistance Plan

OVERVIEW

The Family Assistance Plan describes the methods by which Japan Airlines Co.,

Ltd. ("The Airline"), in cooperation with the National Transportation Safety Board

and other governmental entities, will provide family assistance after an aviation

accident involving a flight operated by The Airline. The purpose of this plan is to

ensure that The Airline's efforts are made in the best interests of survivors and

families and to respect the cultural and religious backgrounds of survivors and

families.

The Airline provides family assistance with respect to all persons aboard its

flights. Some of the family assistance undertaken by The Airline may be

performed by a specialized emergency services firm under contract to The

Airline. The Airline plan exceeds the minimum provisions of the Foreign Air

Carrier Family Support Act (FACFSA) of 1997.

PRINCIPLES OF FAMILY ASSISTANCE

The Airline subscribes to the following principles regarding family assistance:

• Survivors and families shall be treated with dignity and respect.

• The cultural, religious, and ethnic diversity of those involved shall be

respected, and accommodated wherever possible.

• Information shall be provided as promptly as possible.

• The Airline will provide adequate training to its employees and agents to

meet the needs of survivors following an accident.

• Wherever possible and appropriate, the wishes of survivors and families

shall be the basis for The Airline's actions in all matters associated with the

passenger.

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JAL Family Assistance Plan

• The Airline commits to work on an ongoing basis with any organization

designated under 49 U.S.C. l136(a)(2) to ensure that families of passengers

receive an appropriate level of services and.assistance following an accident.

• The Airline will at all times commit sufficient resources to carry out this plan

in the event of an accident that occurs in the United States involving an

aircraft under the control of The Airline and which requires implementation

of the plan.

COMPENSATION TO SERVICE ORGANIZATIONS

The Airline will provide reasonable compensation to any organization designated

under 49 U.S.C. 1136(a)(2) for services and assistance provided by the

organization.

ASSISTANCE ABROAD

In the event that The Airline volunteers assistance to United States citizens within

the United States with respect to an aircraft accident outside the United States

involving major loss of life, The Airline will consult with the National

Transportation Safety Board and the Department of State on the provision of the

assistance.

FAMILY INQUIRIES

The Airline will publicize, through media outlets and otherwise, a toll-free number

within 1 hour of our Operations Control Center receiving information indicating

that an aircraft operated by The Airline has been involved in an accident and that

there are serious injuries and/or fatalities. The number will be staffed by persons

specially trained to handle calls from families of passengers involved in an

accident.

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JAL Family Assistance Plan

NOTIFICATION TO PASSENGER FAMILIES

Compilation of a preliminary passenger list will be accomplished by comparing

ticket coupons and other verifying data at the departure airport to the list of those

individuals holding reservations or desiring standby space aboard the flight. Once

this initial process is complete, The Airline will distribute the preliminary list

internally to the appropriate departments so the notification process can proceed

while the list is further verified.

During the short period before the verified passenger name list becomes available,

callers will be asked for information so that they can be contacted once the list is

available. All calls which may involve the affected flight will be returned by The

Airline.

Once the verified passenger name list is available, callers who inquire about a name

appearing on the list will be connected to trained personnel to provide information

about the incident and to establish a dialogue between the family and The Airline.

ENSURING PROMPT NOTIFICATION

The Airline is committed to providing the most timely notification to passengers'

next-of-kin and to complete that process as soon as is logistically possible. A

standard of methodical policies and procedures has been established to ensure that

identification and notification of next- of-kin is completed as soon as information is

available, whether or not the names of all passengers have been confirmed.

RELEASING PASSENGER NAMES

The Airline will not release a passenger's name to the public until after verification

that the next-of-kin have been notified. If the next-of-kin requests that the

passenger's name not be made public, The Airline will, so far as possible, honor the

request. The Airline shall provide updated information through periodic press

releases when information is made available.

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.JAL Family Assistance Plan

PROVISION OF THE PASSENGER LIST

The Airline will provide, upon the request ofthe NTSB and/or the designated

organization, a name list of passengers onboard the aircraft (based on the best

information available at the time ofthe request). The Airline will send this

information (i) to the NTSB director of family support services designated for the

accident in accordance with 49 U.S.C. 1136(a)(l) and (ii) to the organization

designated for the accident in accordance with 49 U.S.C. 1136(a)(2).

FAMILY TRAVEL TO LOCATION OF ACCIDENT

The Airline will provide for the families' reasonable physical care,

accommodations and transportation for those who desire travel to the accident site.

Upon request, The Airline will work with the organization designated for the

accident under 49 U.S.C. l136(a)(2) to arrange family visits to the accident site;

however, it is possible that access to the site may be limited by terrain, biohazard

and/or hazardous materials concerns, security measures, or other unforeseen

conditions.

The Airline will also maintain contact with families who elect not to travel to the

accident site and will assist those families as long as deemed appropriate.

FAMILY ASSISTANCE AT LOCATION OF ACCIDENT

The Airline, to the extent possible, will secure suitable facilities at or near the

accident site, as well as at the departure, arrival and/or connecting airports, to

isolate families from intrusions by the media and by unwelcome solicitors and will

coordinate family access to briefings held by government agencies. In addition, The

Airline will make provisions for a joint support operations center to include space,

communications, and logistical support of families as well as for any assisting

federal staff.

The Airline will assist family members as they depart the accident site and maintain

contact until no longer appropriate.

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JAL Family Assistance Plan

DISPOSITION OF REMAINS AND PERSONAL EFFECTS

Recovery, identification, and disposition of identifiable and unidentifiable remains

are the responsibility of the local medical examiner, coroner, or other designated

authority. The Airline will comply with decisions made by the responsible

authority. It will consult with the family of each passenger and, to the extent

possible, honor the next-of-kin wishes as to arrangements desired for remains and

personal effects identified as those of the passenger that are within the control of

The Airline.

Unclaimed personal effects that remain within The Airline's control will be

retained for a period of at least 18 months either by The Airline or by the

contracted vendor. If requested by the family of a passenger, The Airline will

return to the family any possession of the passenger that is within The Airline's

control (regardless of the possession's condition) unless the possession is needed

for the accident investigation or for a criminal investigation.

MONUMENTS

The Airline will work in conjunction with an authorized agency, and with the

family of each passenger, about construction by The Airline of any monument to

the passengers, including any inscription that may be included on the monument.

Should a monument be constructed, The Airline will consult with and consider all

feedback from families, along with the statutory and/or regulatory requirements or

considerations of the place of construction. While it is preferable to have every

family agree with the specific design, it may not be possible to obtain full

consensus. To avoid lengthy delays, the Airline will establish a plan agreeable to

the majority of the families.

The option of including or not including passenger names will also be given to

each family should inscriptions be planned for the agreed design. Once

construction is completed, an invitation to visit the monument will be extended to

each family.

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JAL Family Assistance Plan

NOTICE TO OWNERS OF PROPERTY ON THE GROUND RE

LIABILITY

In the event of an accident that results in significant damage to a manmade

structure or other property on the ground that is not government-owned, The

Airline will promptly provide notice, in writing, to the extent practicable, directly

to the owner of the structure or other property about liability for any property

damage and means for obtaining compensation.

Such notice will advise the owner (i) to contact the insurer of the property as the

authoritative source for information about coverage and compensation; (ii) to not

rely on unofficial information offered by Airline representatives about

compensation by The Airline for accident-site property damage; and (iii) to obtain

photographic or other detailed evidence of property damage as soon as possible

after the accident, consistent with restrictions on access to the accident site.

LIVE TRANSMISSION OF NTSB HEARINGS

If the National Transportation Safety Board conducts a public hearing or

comparable proceeding concerning an accident at a location greater than 80 miles

from the accident site, The Airline will ensure that the proceeding is made

available simultaneously by electronic means at a location open to the public at the

origin city and/or destination city ofthe accident flight, if the city is located in the

United States.

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