OPM.gov / Agency Services / Human Resources Quality Services Management Office

Skip to main content

### In this section

- Classification & Job Design Toggle submenu   - Position Classification
  - Organization Design
  - Classification Program Evaluation
  - Senior Level Positions
  - Competitive Levels
  - Fair Labor Standards Act
  - Training & Education
- Workforce Restructuring Toggle submenu   - Transformation IQ
  - Official Personnel Folder Review
  - Reductions-in-Force
  - Outplacement Assistance
- Workforce & Succession Planning Toggle submenu   - Workforce Analysis
  - Succession Planning Toggle submenu     - Succession Risk Assessment
    - Succession Planning Strategies
    - Recruitment Strategies
    - Development Strategies
    - Leadership Assessments
  - Mentoring
  - Strategic Alignment of HR
  - Leadership Assessment
  - Competencies & Gaps
  - Compliance Support
- Recruiting & Staffing Solutions Toggle submenu   - Recruitment
  - Case Examining Solutions
  - Competitor Inventory Examining
  - Pathways Program Support
  - HR Technical Training
  - Assessment Questionnaires
  - Executives, Leaders & Federal Hiring
- Assessment & Evaluation Toggle submenu   - Individual Assessment
  - Leadership Assessments
  - Competency Gap Analysis
  - Competency Modeling
  - Program Evaluation
  - Strategy Design Services
  - Surveys & Related Services
  - USA Hire
- Federal Leadership Programs
- Center For Leadership Development Toggle submenu   - Course Schedule
  - Leadership Development Courses
  - Custom Leadership Solutions
  - Federal Executive Institute
  - Federal HR Institute
  - The Lab
  - Presidential Management Fellows Program
  - Process & Performance Improvement
  - USALearning
- Performance Management Toggle submenu   - Performance Appraisals
  - Strategic Planning
  - Organizational Performance Management
  - Workshops & Training
- Telework and Hybrid Solutions Toggle submenu   - Telework Policy Audit
  - Telework Survey
  - Task Analysis for Telework
  - Communication Planning
  - Telework Training
  - Telework Program Evaluation
- Technology Systems Toggle submenu   - Knowledge Portal
  - USAJOBS
  - USALearning
  - USA Performance
  - USA Hire
  - USA Staffing
- Human Capital Industry Solutions Toggle submenu   - Overview
  - HCaTS Contracts
  - HCIS FAQs
  - Working With Us
  - Contact Us
- Human Resources Line of Business Toggle submenu   - MAESC and Governance
  - Multi-Agency Policy Advisory Council (MPAC)
  - HC Business Reference Model
  - HC Transformation – Strategic Framework
  - Human Capital Information Model (HCIM)
  - Talent Management Service Model
  - Contact Us
- Human Resources Quality Services Management Office
- Administrative Law Judges
- Federal Executive Boards
- Contact Agency Services

# Human Resources Quality Services Management Office (HR QSMO)

# Overview

The Executive Office of the President's Office of Management and Budget released memo M-19-16 in April 2019 to establish the Quality Services Management Offices (QSMOs) to reform how the government works with shared services. The QSMO's goals are to standardize processes, reduce duplication, improve accountability, and improve Federal shared services. 

The Human Resources Quality Services Management Office (HR QSMO) is one of the Office of Personnel Management's (OPM) key avenues to enhance the service delivery of Human Resources (HR) solutions across government agencies.

Contact us at HRQSMO@opm.gov. 

## Build a Marketplace

Offer and manage a marketplace of solutions of standard technology services or fully managed services that respond to agency needs. 

## Provide Sustainable Services

Guide and govern the long-term sustainability of services and solutions in the marketplace. 

## Collaborate with Agencies

Work with agencies on alternative strategies to help them build a business case if a marketplace for a particular solution is not yet available. 

## Engage Customers

Institute a customer engagement and feedback model that allows for continuous improvement and performance management of solutions. 

## Implement Standards

Drive implementation to standards established through a collaborative governance process producing efficiencies in process and scale. 

The HR QSMO cultivates strong stakeholder relationships by building a culture of engagement with the entities listed below to serve the American people as the human capital management thought leader and assist in effective HR IT investment decision making:
                    - Federal Government,
                    - General Services Administration (GSA),
                    - Office of Management and Budget (OMB),
                    - The Chief Human Capital Officers (CHCO) Council,
                    - Small Agency Human Resources Council (SAHRC),
                    - The Multi-Agency Executive Strategy Committee (MAESC),
                    - Nonprofit organizations
                    - Private Industry
                    - Media Partners

The HR QSMO is a liaison between agencies and standards entities to help agencies fully operationalize standards as they modernize their HCM capabilities. The HR QSMO offers a marketplace of solutions compliant with robust, approved standards and helps agencies understand how to maximize their value.

# Background

In 2022, OPM was pre-designated by the OMB as the HR QSMO.

OPM is uniquely positioned as a central management agency with Government-wide reach interacting with stakeholders across the Federal Government, the Congress, Nonprofits, private industry and the media to serve the American people as a human capital management thought leader. The mission of the HR QSMO aligns with OPM’s Strategic Goal 4: Provide innovative and data driven solutions enabling agencies to meet their missions and Goal Objective 4.4: Improve OPM's ability to provide strategic human capital leadership to agencies through expansion of innovation, pilots and identification of leading practices across government.

In addition, the HR QSMO sits within OPM’s Human Capital Data Management and Modernization (HCDMM) Directorate, enabling the HR QSMO to collaborate more effectively with Human Resources Line of Business (HRLOB) as well as with the policy offices at OPM and the Human Resources Solutions (HRS) Directorate, which has historically provided services and solutions directly to agencies across the federal government. The HR QSMO directly supports the HCDMM goal of strengthening human capital technology and data governance.

# HR QSMO Marketplace

The HR QSMO Marketplace aims to standardize processes, reduce the technology footprint, reduce government-wide operating costs, and provide a “one-stop shop” for the community to navigate and locate relevant content for HR IT Modernization, standards, and shared services. 

The HR QSMO marketplace facilitates a community of engagement where key stakeholders and constituents share human capital management (HCM) capabilities, best practices, innovation, lessons learned, services, and solutions.