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ViaElectronic Submission Docket DOT-OST-1998-3304 Docket Management U.S. Department ofTransportation 1200 New Jersey Avenue, S.E. Washington, D.C. 20590 October 4, 2013

Re:Japan Airlines Co., Ltd. Family Assistance Plan, Docket DOT-OST-1998-3304 Dear Docket Management: Pursuant to 49 U.S.C. 

### S41313, as amended, enclosed for filing is arevised plan ofJapan Airlines Co., Ltd. ("JAL") to address the needs of families ofpassengers and crewmembers involved in accidents within the United States on aircraft under JAL's' operational control. Like the previous version ofJAL's plan (which this version supersedes), the enclosed plan complies with the requirements ofthe Foreign Air Carrier Family Support Act and the Vision 100- Century ofAviarion Reauthorization Act. Please feel free to call us at' your kind consideration. ifyou have any questions. Thank you for Sincerely,

William Karas Carol Gosain Attorneys for Japan Airlines Co., Ltd.
cc: Mr. Michael Crook Office ofTransportation Disaster Assistance National Transportation Safety BoardJAPAN AIRLINES 

# .Japan Airlines 

# Co., Ltd.
FAMILY ASSISTANCE PLAN

(Revised as ofOctober 04, 2013)

### JAL Family Assistance Plan 

## OVERVIEW The Family Assistance Plan describes the methods by which Japan Airlines Co., Ltd. ("The Airline"), in cooperation with the National Transportation Safety Board and other governmental entities, will provide family assistance after an aviation accident involving aflight operated by The Airline. The purpose ofthis plan isto ensure that The Airline's efforts are made inthebest interests ofsurvivors and families and to respect the cultural andreligious backgrounds of survivors and families. The Airline provides family assistance with respect to allpersons aboard its flights. Some ofthe family assistance undertaken by The Airline may be performed by aspecialized emergency services firm under contract to The Airline. The Airline plan exceeds the minimum provisions ofthe Foreign Air Carrier Family Support Act (FACFSA) of 1997.



### PRINCIPLES OF FAMILY ASSISTANCE The Airline subscribes to the following principles regarding family assistance:

• Survivors and families shall be treated with dignity and respect.

• The cultural, religious, and ethnic diversity ofthose involved shall be respected, and accommodated wherever possible.

• Information shall be provided aspromptly aspossible.

• The Airline will provide adequate training to its employees and agentsto meet the needs of survivors following an accident.

• Wherever possible and appropriate, the wishes of survivors and families shall be the basis forThe Airline's actions in all matters associated with the passenger.

2JAL Family Assistance Plan

• The Airline commits to work on anongoing basis with any organization designated under 49 U.S.C. l136(a)(2) to ensure that families ofpassengers receive an appropriate level ofservices and.assistance following an accident.

• The Airline will at all times commit sufficient resources to carry out this plan inthe event ofan accident that occurs inthe United States involving an aircraft under the control ofThe Airline and which requires implementation ofthe plan. COMPENSATION TO SERVICE ORGANIZATIONS The Airline will provide reasonable compensation to any organization designated under 49 U.S.C. 1136(a)(2) for services and assistance provided by the organization. ASSISTANCE ABROAD Inthe event that The Airline volunteers assistance to United States citizens within the United States with respect to an aircraft accident outside the United States involving major loss oflife, The Airline will consult with the National Transportation Safety Board and the Department of State onthe provision ofthe assistance. FAMILY INQUIRIES The Airline will publicize, through media outlets and otherwise, atoll-free number within 1hour ofour Operations Control Center receiving information indicating that an aircraft operated by The Airline has been involved in an accident andthat there are serious injuries and/or fatalities. The number will be staffed by persons specially trained to handle calls from families ofpassengers involved inan accident.

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### JAL Family Assistance Plan NOTIFICATION TO PASSENGER FAMILIES Compilation ofapreliminary passenger listwill be accomplished by comparing ticket coupons and other verifying data atthe departure airport to the list ofthose individuals holding reservations or desiring standby space aboard the flight. Once this initial process is complete, The Airline will distribute the preliminary list internally to the appropriate departments sothe notification process can proceed while the list is further verified. During the short period before the verified passenger name listbecomes available, callers will be asked for information sothat they can be contacted once the list is available. All calls which may involve the affected flight will bereturned by The Airline. Once the verified passenger name list is available, callers who inquire about aname appearing on the list will be connected to trained personnel to provide information about the incident and to establish adialogue between the family and The Airline.



### ENSURING PROMPT NOTIFICATION The Airline is committed toproviding the most timely notification to passengers' next-of-kin and to complete that process as soon as is logistically possible. A standard ofmethodical policies and procedures has been established to ensure that identification and notification ofnext-of-kin is completed as soon as information is available, whether ornot the names ofallpassengers have been confirmed.



### RELEASING PASSENGER NAMES The Airline will not release apassenger's name to the public until afterverification that the next-of-kin have been notified. Ifthe next-of-kin requests that the passenger's name notbe made public, The Airline will, so far aspossible, honor the request. The Airline shall provide updated information through periodic press releases when information is made available.

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### .JALFamily Assistance Plan

PROVISION OF THE PASSENGER LIST The Airline will provide, upon the request ofthe NTSB and/or the designated organization, aname list ofpassengers onboard the aircraft (based onthe best information available atthe time ofthe request). The Airline will send this information (i)to the NTSB director offamily support services designated forthe accident in accordance with 49 U.S.C. 1136(a)(l) and (ii) to the organization designated forthe accident in accordance with 49 U.S.C. 1136(a)(2).



### FAMILY TRAVEL TO LOCATION OFACCIDENT The Airline will provide forthe families' reasonable physical care, accommodations andtransportation forthose who desire travel to the accident site. Upon request, The Airline will work with the organization designated forthe accident under 49 U.S.C. l136(a)(2) to arrange family visits to the accident site; however, itispossible that access to the site may be limited by terrain, biohazard and/or hazardous materials concerns, security measures, or other unforeseen conditions. The Airline will also maintain contact with families who elect not to travel to the accident site and will assist those families as long as deemed appropriate. 

### FAMILY ASSISTANCE AT LOCATION OFACCIDENT The Airline, to the extent possible, will secure suitable facilities at ornear the accident site, as well as atthe departure, arrival and/or connecting airports, to isolate families from intrusions by the media and by unwelcome solicitors and will coordinate family access to briefings held by government agencies. In addition, The Airline will make provisions for ajoint support operations center to include space, communications, and logistical support offamilies as well as for any assisting federal staff. The Airline will assist family members asthey depart the accident site andmaintain contact until no longer appropriate.

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### JAL Family Assistance Plan DISPOSITION OF REMAINS AND PERSONAL EFFECTS Recovery, identification, and disposition ofidentifiable and unidentifiable remains are the responsibility ofthe local medical examiner, coroner, or other designated authority. The Airline will comply with decisions made by the responsible authority. Itwill consult with the family ofeach passenger and, to the extent possible, honor the next-of-kin wishes asto arrangements desired forremains and personal effects identified as those ofthepassenger that are within the control of The Airline. Unclaimed personal effects that remain within The Airline's control will be retained for aperiod ofatleast 18months either by The Airline orby the contracted vendor. Ifrequested by the family ofapassenger, The Airline will return to the family any possession ofthepassenger that is within The Airline's control (regardless ofthe possession's condition) unless the possession isneeded for the accident investigation or for acriminal investigation. 

### MONUMENTS The Airline will work in conjunction with an authorized agency, and with the family ofeach passenger, about construction by The Airline of any monument to the passengers, including any inscription that may be included onthe monument. Should amonument be constructed, The Airline will consult with and consider all feedback from families, along with the statutory and/or regulatory requirements or considerations ofthe place ofconstruction. While itispreferable to have every family agree with the specific design, itmay notbepossible to obtain full consensus. To avoid lengthy delays, the Airline will establish aplan agreeable to the majority ofthe families. The option ofincluding ornot including passenger names will also be given to each family should inscriptions be planned forthe agreed design. Once construction is completed, an invitation to visit the monument will be extended to each family.

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### JAL Family Assistance Plan
NOTICE TO OWNERS OF PROPERTY ON THE GROUND RE LIABILITY Inthe event ofan accident that results in significant damage to amanmade structure orother property onthe ground that is not government-owned, The Airline will promptly provide notice, in writing, to the extent practicable, directly to the owner ofthe structure orother property about liability for any property damage and means for obtaining compensation. Such notice will advise the owner (i) to contact the insurer ofthe property asthe authoritative source forinformation about coverage and compensation; (ii) tonot rely onunofficial information offered by Airline representatives about compensation by The Airline for accident-site property damage; and (iii) to obtain photographic or other detailed evidence ofproperty damage as soon aspossible after the accident, consistent with restrictions on access tothe accident site.



### LIVE TRANSMISSION OF NTSB HEARINGS Ifthe National Transportation Safety Board conducts apublic hearing or comparable proceeding concerning an accident at alocation greater than 80 miles from the accident site, The Airline will ensure that the proceeding is made available simultaneously by electronic means at alocation open to the public atthe origin city and/or destination city ofthe accident flight, ifthe city is located inthe United States.

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