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# Knowledge Portal

## LMS Services

The Knowledge Portal supports the online education and training requirements of 40+ small agencies via “Cloud-Based” customizable Learning Management and Learning Content Management system support. This support results in hundreds of thousands of online training completions annually. The Knowledge Portal establishes and manages a central content database for secure access to Government off the Shelf (GOTS) content for use across all agencies. The Knowledge Portal branch assists client agencies in identifying requirements and development of needs assessments. The use of open source solutions allows for customization and considerable cost savings to client agencies over commercial products available.

## LCMS Services

Learning Content Management Services are available as a repository for courses and provide access to all objects and courses that are available in the knowledge / object repository in the knowledge portal. Content that is available for use across the federal government through the use of an Emerging Solutions Initiative and Chief learning Officer sponsored Cross-Domain communications.

## Communities of Practice / Workflow Management

The KP Branch has developed **Communities of Practice** to enable and encourage the capture of tacit knowledge and collaboration across services areas with common interests. These features are available through an a la carte menu dependent upon client requirements.

**Workflow Management Systems** is a service that is available and can be structure to meet and support client process re-engineering and documentation efforts.The Knowledge Portal (KP) utilizes the software spiral development process combined with rapid prototyping to develop and conduct demonstration projects in a test-bed environment.

## Knowledge Management

**Knowledge Management (KM)** comprises a range of strategies and practices used in an organization to identify, create, represent, distribute, and enable adoption of insights and experiences. Such insights and experiences comprise knowledge, either embodied in individuals or embedded in organizations as processes or practices. Knowledge Portal Branch provides services to support agencies entry into knowledge Management at the basic level.

**Knowledge Management** efforts typically focus on organizational objectives such as improved performance, competitive advantage, innovation, the sharing of lessons learned, integration and continuous improvement of the organization. KM efforts overlap with organizational learning, and may be distinguished from that by a greater focus on the management of knowledge as a strategic asset and a focus on encouraging the sharing of knowledge. We provide system support and tools and expertise in the development of requirements mapped to internal processes and procedures.

## Knowledge/Object Repository

The knowledge Portal houses the knowledge Object Repository. The knowledge/Object Repository is the content storage component of the portal. Content from across the government is stored as objects in the repository and can be used and re-used in the development of courses and other collaborative tools available to the portal. The repository is a key component in the efficient and effective use of valuable content that can be shared by all elements of the federal government. The content is cataloged, and is made up of video, audio, graphics, and text saved as objects. This allows for rapid corrections and upgrades with authoring tools that are a part of the repository functionality. This precludes the expensive practice of duplication and frustrating practice of purchasing the same information over and over. The cross-domain communication initiative allows agencies across government to use this information with their existing Learning Management Systems seamlessly. Additional information and requirements for using this universal content should be directed to the Emerging Solutions Group and the Knowledge Portal branch at usalearning@opm.gov.

## Document Management

**Document Management and Repository Solutions.** A **document management system** (DMS) is a computer system (or set of computer programs) used to track and store electronic documents and/or images of paper documents. It is usually also capable of keeping track of the different versions created by different users (history tracking). The term has some overlap with the concepts of content management systems. It is often viewed as a component of enterprise content management (ECM) systems and related to digital asset management, document imaging, workflow systems and records management systems.

We provide solutions to assist client agencies in workflow optimization, document storage and or electronic records management (storage, recovery and search).

## Help Desk Services

These services are provided via simplified Acquisition vehicles and Intra-agency agreements for those agencies requiring such support for products and/or systems we provide.

**Help Desk Services** is an information and assistance resource that troubleshoots problems with computers or similar products. We often provide help desk support to customers via a toll-free number, website and e-mail. In agencies adhering to ISO/IEC 20000 or seeking to implement IT Service Management best practice, a help desk may offer a wider range of user centric services and be part of a larger Service Desk.

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## Prototype Development & Demonstrations

ESHRI- Knowledge Portal Branch identifies and develops new projects and validates proof of concepts for new HR system related initiatives in support of HRS, OPM, and external customers. This group provides a consistent, coordinated, and rigorous process for development, testing, and validation of new and emerging technologies and innovative human resources solutions.

## Collaboration / Social Media Integration

### How well do you collaborate?

We will assist in the development of collaboration platforms that may be used by organizations to enable collaboration and enforce collaboration strategies. The integration of social media and web 2.0 features to include external parties or stakeholders as your requirements indicate.

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## On This Page

                  - LMS Services
                  - LCMS Services
                  - Communities of Practice / Workflow Management
                  - Knowledge Management
                  - Knowledge/Object Repository
                  - Document Management
                  - Help Desk Services
                  - Prototype /Demonstrations
                  - Collaboration / Social Media Integration