OPM.gov / Retirement / How-to / What is Login.gov

# What is Login.gov?

We're pleased to announce upcoming security enhancements for Services Online. Login.gov will be used to access your Services Online account. The approach integrates identity verification via Login.gov to provide a more seamless and secure user experience. This marks the beginning of an exciting chapter for us as we use innovative solutions to meet the needs and expectations of the people we serve.

## What is login.gov?

Launched in 2017 by the General Services Administration, login.gov provides a single sign-on solution for government websites that enables citizens to access public services across different agencies using the same email address and password. login.gov is currently helping over 15 million people keep their information safe across dozens of web-based government channels.

## Why is Services Online using login.gov?

Our partnership with login.gov allows you to conduct business with us quicker and easier than ever. The login.gov team created a system that meets the design, performance, and experience you’re probably used to when signing in to check your annuity. We’re also using login.gov to verify your identity and provide you with an extra layer of security to protect your personal information. 

## How will I access Services Online through login.gov?

**Beginning in May 2022, when you sign into Services Online, you will be prompted to create a new username and password with login.gov.** After that, whenever you log in to the Services Online site, you will use the login.gov username and password, as well as a special code to authenticate your identity and protect your account. You will no longer be able to log in using a claim number and password. The next time you need to use Services Online, click on the same button to sign in with login.gov. After signing in to your account, you’ll be directed back to Services Online.

## Need help with login.gov?

If you’d like to learn more about the login.gov process, or if you experience problems while creating or signing in to your account, we suggest browsing through the common help topics prepared by the login.gov team. You can also submit a Contact Form for additional support from the login.gov team. 

## What's next?

We will send out email notices explaining the change in more detail and to give you an understanding of what to expect. We will also give you a clear idea of when the change will take place. We look forward to working with you to help make this change as easy as possible.   

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## Related information

                  - Create your login.gov account
                  - How to login to Services Online

##                                         A claim number is required to make a help submission.                                    

                                            If you are an annuitant, you can find your CSA or CSF claim number on your 1099-R, your annual COLA notice or your Benefits Booklet.                                        

                                            If you are unable to locate your CSA or CSF claim number, or you are not a retiree, former spouse of a retiree or a survivor of a retiree, or you are inquiring about the status of a refund application, please contact us on                                        

                                            1-888-767-6738 and one of our representatives will be able to assist you.                                        

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## Contact us for more support

### Report a Death

To report a death of a Retired Federal Employee or Current Federal Employee, please click the link below that applies:
              - Report Death of a Federal Retiree
              - Report Death of a Current Federal Employee

### **Submit a help request                                    

Submit your information below and one of our Customer Service Specialists will begin working on your request. All fields are required. We usually respond within 3 to 5 business days.

Please be advised that the information submitted must be entered by the annuitant or on behalf of the annuitant by the Representative Payee.
                                                    Formatting requirements**

Your claim number will start with "CSA" or "CSF". Enter A or F below, followed by your 7-digit claim number and your 1-character suffix (For Example: 0 or W)

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### **                                        Call us                                    

Call us if you can't find an answer to your question on OPM.gov or if you can't sign in to OPM Retirement Services Online to manage your annuity account. You may also need to call us for special or complex cases, or because we directed you to.

**Phone:**1-888-767-6738TTY: 711

**Hours:** Monday thru Friday, 7:40 a.m. to 5:00 p.m. ETClosed on federal holidays

Our busiest time is between 10:30 a.m. and 1:30 p.m. ET.

### **Write to us                                    

Please make sure your first and last name, phone number, email address, claim number, and signature are included in any inquiries or documents you mail to us. We usually respond within 1 to 3 weeks after we receive your mail.

**Retirement Operations Center**                                        U.S. Office of Personnel Management                                        Post Office Box 45                                        Boyers, PA 16017                                    

### **Fax us documents                                    

OPM Retirement Services does not have a main fax number.

You should only fax us documents if an official OPM form or one of our Customer Service Specialists asks you to (the fax number will be provided on the form, or the Customer Service Specialist will provide you one.) Otherwise, you should mail us your documents.