LAW OFFICES

PIERRE MURPHY

SUITE 590

1200 NEW HAMPSHiRE AVENUE. NW

WASHiNGTON. D.C. 20036

June 30, 2014

VIA ELECTRONIC SUBMISSION

Ms. Barbara Hairston

Docket DOT -OST -1996-1960

U.S. Department of Transportation

1200 New Jersey Avenue, SE

West Building Ground Floor

Room W12-140

Washington, DC 20590

VIA EMAIL

Mr. Michael Crook

Office of Family Affairs

National Transportation Safety Board

490 L'Enfant Plaza East, SW

Washington, DC 20594

Re: Sky King, Inc.

Aircraft Accident Family Assistance Plan: Docket DOT -OST -1996-1960

Dear Ms. Hairston and Mr. Crook:

Sky King, Inc. ("Sky King") hereby submits its revised Aviation Disaster Family

Assistance Plan in accordance with the requirements of 49 U.S.C. 41113, as amended by the

Wendell H. Ford Aviation Investment and Reform Act for the 21st Century (P.L. 106-181, 114

Stat. 61, April 5,2000), and as further amended by the Vision 100 - Century of Aviation FAA

Reauthorization Act (P.L. 108-176 Stat. 2490, December 12, 2003).
SKY KING Family Assistance Plan

FAMILY ASSISTANCE PLAN

Preamble

The SKY KING, INC. plan is intended to provide timely assistance, support, and care for the

families of victims and survivors of a major aircraft disaster, as well as to supplement and

support the efforts of the National Transportation Safety Board and other designated agencies

in their response to such a disaster.

This plan has been prepared in accordance with the Aviation Disaster Family Assistance Act of

1996. .

A. Pre-Response Planning

1. SKY KING, INC. has established a plan and identified resources to assure that

the needs of survivors' and victims' families will be quickly met. These include:

a. A system of notification to call sufficient SKY KING, INC. personnel to staff

the Family Assistance Team as quickly as possible following notification of an

aircraft disaster.

b. A designated facility in which to function as a Family Assistance Team

Operations Center (FATOC).

c. Sufficient communications, office equipment, and supplies to support the

Family Assistance Team including telephones, FAX machines and computer

terminals.

d. A plan to secure facilities where family members can be protected from

intrusive media and unwelcome solicitors. (These facilities will be maintained

at more than one location where applicable.)

e. Procedures for providing transportation to the scene of the accident for family

members and assistance staff as well as logistical support for these groups

as further described in this Plan.

f. Procedures providing for a Family Assistance Command Center, to include

communication and logistical assistance at the accident site. This will be in

addition to the Family Assistance Team Operations Center in Orlando, FL.

2. SKY KING, INC. has designated the Director of Safety as the key management

person responsible for coordinating notification of the next of kin of deceased

passengers and for providing notice and assistance to the families of survivors.

The Family Assistance Team will be activated by the Director of Safety to carry

out those responsibilities.

a. The Family Assistance Team consists of personnel who have been assigned

certain survivor and victim family assistance responsibilities.

(A list of the names of SKY KING personnel assigned to the Family Assistance

Team is maintained at the company operations offices.)
SKY KING Family Assistance Plan

3. SKY KING, INC. will make informal arrangements for obtaining information and

advice from several US airlines and will work with other airlines on mutual

matters. SKY KING, INC. will make arrangements with airport officials to use

passenger terminals.

4. SKY KING, INC. will establish an assigned "800" toll-free number. This number

will be published following a major disaster to enable families to contact the

Family Assistance Team Operations Center. SKY KING, INC. will notify the

news media of the 800-number as soon as possible following the accident. A

second 800 toll free number may be assigned for use once an identified family

has made initial contact and needs to make further contact.

B. Passenger Manifest Reconciliation and Notification

1. Immediately after the accident, the passenger manifest will be obtained by the

Family Assistance Team Coordinator from Flight Control through established

procedures.

a. SKY KING, INC. does not operate a reservation system. As passengers

check-in at the boarding gate, their name will be placed on the manifest for

that flight. All non-revenue passengers occupying the observer's seats in the

cockpit will also be recorded on the manifest.

b. Crew information will be under the control of Flight Control and available

through established procedures.

c. Non-revenue passengers' families shall be treated the same as any other

passenger's family under this Plan.

2. Upon request, SKY KING, INC. will release immediately to the director of family

support services designated for the accident under Section 1136(a)(1) otTitle

49, United States Code. and to the organization designated for the accident

under Section 1136(a)(2) of Title 49, United States Code, a passenger manifest

that reflects the best available information at the time of the request whether or

not verified. This release of passenger information will be controlled by the

Family Assistance Team Coordinator from the Family Assistance Team

Operations Center in Sacramento.

a. The Family Assistance Team Coordinator will emphasize to all personnel

who have access to this information that it is confidential and sensitive

information. Family Assistance Team members who need the list for their

notification responsibilities will receive training regarding the proper handling

of the information.

b. The manifest will be marked, if appropriate, "preliminary and unconfirmed."

c. The manifest will be updated by the Family Assistance Team periodically as

confirming information is received.
SKY KING Family Assistance Plan

3. Notification Procedures

a. The SKY KING, INC. Family Assistance Coordinator will direct that

notification be made to families of passengers as soon as information

becomes available without waiting for all individual passengers to be verified.

b. Initial notification of the families of passengers will be accomplished before

any public release of such information. The notification will be accomplished

by the NTSB designated independent non-profit organization and will be

initiated as soon as the verification of the passenger being on board is

complete. If practical, the NTSB designated organization will make these

initial notifications in person.

4. The Family Assistance Coordinator will emphasize the SKY KING, INC. internal

policy prohibiting the unauthorized release of manifest information.

SKY KING, INC. includes this provision in its Plan as required by law, but asks the

O.O.T. and the N.T.S.B. to review and establish guidelines for the administration of

this requirement in light of the potential for harm caused by the premature release of

inaccurate information. .

c. Passenger Identification

1. Medical Examiner/Coroner

a. The medical examiner or coroner is responsible for the positive identification

of fatalities.

b. The medical examiner will coordinate with the disaster mortuary team

commander to provide official notification of death to the family.

c. SKY KING, INC. will relay hospital-provided information concerning injured

passengers to the family.

D. Family Access to the Accident Site

1. The NTSB has accident-site jurisdiction.

2. Within limitations that authorities establish, SKY KING, INC. will respond to

family requests for access to the accident scene. This coordination will be

provided through the Family Assistance Team.

3. SKY KING, INC. will provide travel assistance for the family of a passenger to the

location of the accident and provide for the physical care of the family while the

family is staying at this location.

E. Human Remains and Personal Effects

1. The medical examiner is responsible for the disposition of identifiable and

unidentifiable human remains.
SKY KING Family Assistance Plan

2. Under normal circumstances, local or other applicable authorities should return

identifiable personal effects directly to the victim's family rather than having SKY

KING, INC. become custodian of them. Local or other applicable authorities

should determine the disposition of unidentifiable personal effects.

3. SKY KING, INC. assures the Board that, if requested by the family of a

passenger, any possession of the passenger within the control of SKY KING,

INC. (regardless of its condition) will be returned to the family unless the

possession is needed for the investigation or any criminal investigation.

4. SKY KING, INC. assures the Board that any unclaimed possession of a

passenger within the control of SKY KING, INC. will be retained by SKY KING,

INC. for at least 18 months.

5. The family of each passenger will be consulted prior to the construction by SKY

KING, INC. of any monument to the passengers, including any inscription on the

monument.

F. Rel'!ltionship with Designated Independent Organization

J. SKY KING, INC. will arrange to work on an ongoing basis with any organization

designated under Section 1136 (a)(2) of Title 49, United States Code, to provide

mental health counseling and an appropriate level of assistance and services to

families.

2. SKY KING, INC. ensures that reasonable compensation will be made to any

organization designated under Section 1136 (a) (2) of Title 49, United States

Code, for related services provided by that organization.

G. Filing Plan With DOT and NTSB

1. SKY KING, INC. has prepared and filed this Family Assistance Plan with the U.S.

Department of Transportation and the National Transportation Safety Board

under the applicable provisions of the Aviation Disaster Family Assistance Act of

1996.

2. SKY KING, INC. is committed to providing sufficient resources to carry out this

Plan as written.