LAW OFFICES 

## PIERRE MURPHY

SUITE 590 1200 NEW HAMPSHiRE AVENUE. NW WASHiNGTON. D.C. 20036

June 30, 2014 VIA ELECTRONIC SUBMISSION Ms. Barbara Hairston Docket DOT-OST-1996-1960 U.S. Department ofTransportation 1200New Jersey Avenue, SE West Building Ground Floor Room W12-140 Washington, DC 20590 VIA EMAIL Mr. Michael Crook Office ofFamily Affairs National Transportation Safety Board 490 L'Enfant Plaza East, SW Washington, DC 20594 Re: SkyKing, Inc.

Aircraft Accident Family Assistance Plan: Docket DOT-OST-1996-1960 Dear Ms. Hairston andMr. Crook: SkyKing, Inc. ("Sky King") hereby submits itsrevised Aviation Disaster Family Assistance Plan inaccordance with therequirements of49U.S.C. 41113, as amended bythe Wendell H. FordAviation Investment andReform Actforthe21st Century (P.L. 106-181, 114 Stat. 61,April 5,2000), and asfurther amended bytheVision 100

- Century ofAviation FAA Reauthorization Act(P.L. 108-176 Stat. 2490, December 12,2003).

# SKYKINGFamilyAssistance Plan

FAMILY ASSISTANCE PLAN Preamble The SKY KING, INC. plan is intended to provide timely assistance, support, and care forthe families ofvictims and survivors of a major aircraft disaster, aswell asto supplement and support the efforts ofthe National Transportation Safety Board and other designated agencies intheir response to such adisaster. This plan has been prepared in accordance with the Aviation Disaster Family Assistance Act of 

### 1996.
. A. Pre-Response Planning 1. SKY KING, INC. has established a plan and identified resources to assure that the needs ofsurvivors' and victims' families will be quickly met. These include:
a. A system of notification to call sufficient SKY KING, INC. personnel to staff the Family Assistance Team as quickly as possible following notification ofan aircraft disaster. b. A designated facility inwhich tofunction as a Family Assistance Team Operations Center (FATOC).
c. Sufficient communications, office equipment, and supplies to support the Family Assistance Team including telephones, FAX machines and computer terminals. d. A plan to secure facilities where family members can be protected from intrusive media and unwelcome solicitors. (These facilities will be maintained at more than one location where applicable.)
e. Procedures for providing transportation tothe scene ofthe accident for family members and assistance staff aswell as logistical support forthese groups asfurther described inthis Plan. f. Procedures providing for a Family Assistance Command Center, to include communication and logistical assistance atthe accident site. This will be in addition tothe Family Assistance Team Operations Center in Orlando, FL. 2. SKY KING, INC. has designated the Director of Safety asthe key management person responsible for coordinating notification ofthe next of kin ofdeceased passengers and for providing notice and assistance to the families ofsurvivors. The Family Assistance Team will be activated bythe Director of Safety to carry out those responsibilities.
a. The Family Assistance Team consists of personnel who have been assigned certain survivor and victim family assistance responsibilities. (A listofthe names of SKY KING personnel assigned tothe Family Assistance Team is maintained atthe company operations offices.)

# SKYKINGFamilyAssistance Plan

3. SKY KING, INC. will make informal arrangements for obtaining information and advice from several US airlines and will work with other airlines on mutual matters. SKY KING, INC. will make arrangements with airport officials to use passenger terminals. 4. SKY KING, INC. will establish an assigned "800" toll-free number. This number will be published following a major disaster to enable families to contact the Family Assistance Team Operations Center. SKY KING, INC. will notify the news media ofthe 800-number as soon as possible following the accident. A second 800 toll free number may be assigned for use once an identified family has made initial contact and needs to make further contact. B. Passenger Manifest Reconciliation and Notification 1. Immediately after the accident, the passenger manifest will be obtained bythe Family Assistance Team Coordinator from Flight Control through established procedures.
a. SKY KING, INC. does not operate a reservation system. As passengers check-in atthe boarding gate, their name will be placed on the manifest for that flight. All non-revenue passengers occupying the observer's seats inthe cockpit will also be recorded on the manifest. b. Crew information will be under the control of Flight Control and available through established procedures.
c. Non-revenue passengers' families shall be treated the same as any other passenger's family under this Plan. 2. Upon request, SKY KING, INC. will release immediately tothe director offamily support services designated forthe accident under Section 1136(a)(1) otTitle 49, United States Code. and tothe organization designated forthe accident under Section 1136(a)(2) ofTitle 49, United States Code, a passenger manifest that reflects the best available information atthe time ofthe request whether or notverified. This release of passenger information will be controlled bythe Family Assistance Team Coordinator from the Family Assistance Team Operations Center in Sacramento.
a. The Family Assistance Team Coordinator will emphasize to all personnel who have access tothis information that it isconfidential and sensitive information. Family Assistance Team members who need the listfortheir notification responsibilities will receive training regarding the proper handling ofthe information. b. The manifest will be marked, ifappropriate, "preliminary and unconfirmed."
c. The manifest will be updated bythe Family Assistance Team periodically as confirming information is received.

# SKYKINGFamilyAssistance Plan

3. Notification Procedures
a. The SKY KING, INC. Family Assistance Coordinator will direct that notification be made tofamilies of passengers as soon as information becomes available without waiting for all individual passengers to beverified. b. Initial notification ofthe families of passengers will be accomplished before any public release ofsuch information. The notification will beaccomplished bythe NTSB designated independent non-profit organization and will be initiated as soon asthe verification ofthe passenger being on board is complete. Ifpractical, the NTSB designated organization will make these initial notifications in person. 4. The Family Assistance Coordinator will emphasize the SKY KING, INC. internal policy prohibiting the unauthorized release of manifest information. SKY KING, INC. includes this provision in its Plan as required by law, but asks the O.O.T. and the N.T.S.B. to review and establish guidelines for the administration of this requirement in light ofthe potential for harm caused bythe premature release of inaccurate information.

. 

# c. Passenger Identification 1. Medical Examiner/Coroner
a. The medical examiner orcoroner is responsible forthe positive identification offatalities. b. The medical examiner will coordinate with the disaster mortuary team commander to provide official notification ofdeath tothe family.
c. SKY KING, INC. will relay hospital-provided information concerning injured passengers tothe family. D. Family Access to the Accident Site 1. The NTSB has accident-site jurisdiction. 2. Within limitations that authorities establish, SKY KING, INC. will respond to family requests for access tothe accident scene. This coordination will be provided through the Family Assistance Team. 3. SKY KING, INC. will provide travel assistance for the family ofa passenger to the location ofthe accident and provide forthe physical care ofthe family while the family isstaying atthis location. E. Human Remains and Personal Effects 1. The medical examiner is responsible for the disposition of identifiable and unidentifiable human remains.

# SKYKINGFamilyAssistance Plan

2. Under normal circumstances, local orother applicable authorities should return identifiable personal effects directly to the victim's family rather than having SKY KING, INC. become custodian ofthem. Local orother applicable authorities should determine the disposition of unidentifiable personal effects. 3. SKY KING, INC. assures the Board that, if requested bythe family ofa passenger, any possession ofthe passenger within the control of SKY KING, INC. (regardless of its condition) will be returned tothe family unless the possession is needed forthe investigation orany criminal investigation. 4. SKY KING, INC. assures the Board that any unclaimed possession of a passenger within the control of SKY KING, INC. will be retained by SKY KING, INC. for at least 18 months. 5. The family ofeach passenger will be consulted prior to the construction by SKY KING, INC. ofany monument tothe passengers, including any inscription on the monument. F. Rel'!ltionship with Designated Independent Organization 

### J. SKY KING, INC. will arrange towork on an ongoing basis with any organization designated under Section 1136 (a)(2) ofTitle 49, United States Code, to provide mental health counseling and an appropriate level of assistance and services to families. 2. SKY KING, INC. ensures that reasonable compensation will be made to any organization designated under Section 1136 (a) (2) ofTitle 49, United States Code, for related services provided bythat organization. G. Filing Plan With DOT and NTSB 1. SKY KING, INC. has prepared and filed this Family Assistance Plan with the U.S. Department ofTransportation and the National Transportation Safety Board under the applicable provisions ofthe Aviation Disaster Family Assistance Act of 

### 1996. 2. SKY KING, INC. iscommitted to providing sufficient resources to carry out this Plan aswritten.