OPM.gov / Agency Services / Center For Leadership Development / Process & Performance Improvement

Skip to main content

### In this section

- Classification & Job Design Toggle submenu   - Position Classification
  - Organization Design
  - Classification Program Evaluation
  - Senior Level Positions
  - Competitive Levels
  - Fair Labor Standards Act
  - Training & Education
- Workforce Restructuring Toggle submenu   - Transformation IQ
  - Official Personnel Folder Review
  - Reductions-in-Force
  - Outplacement Assistance
- Workforce & Succession Planning Toggle submenu   - Workforce Analysis
  - Succession Planning Toggle submenu     - Succession Risk Assessment
    - Succession Planning Strategies
    - Recruitment Strategies
    - Development Strategies
    - Leadership Assessments
  - Mentoring
  - Strategic Alignment of HR
  - Leadership Assessment
  - Competencies & Gaps
  - Compliance Support
- Recruiting & Staffing Solutions Toggle submenu   - Recruitment
  - Case Examining Solutions
  - Competitor Inventory Examining
  - Pathways Program Support
  - HR Technical Training
  - Assessment Questionnaires
  - Executives, Leaders & Federal Hiring
- Assessment & Evaluation Toggle submenu   - Individual Assessment
  - Leadership Assessments
  - Competency Gap Analysis
  - Competency Modeling
  - Program Evaluation
  - Strategy Design Services
  - Surveys & Related Services
  - USA Hire
- Federal Leadership Programs
- Center For Leadership Development Toggle submenu   - Course Schedule
  - Leadership Development Courses
  - Agency Leadership Solutions
  - Federal Executive Institute
  - Federal HR Institute
  - The Lab
  - Presidential Management Fellows Program
  - Process & Performance Improvement
  - USALearning
- Performance Management Toggle submenu   - Performance Appraisals
  - Strategic Planning
  - Organizational Performance Management
  - Workshops & Training
- Telework and Hybrid Solutions Toggle submenu   - Telework Policy Audit
  - Telework Survey
  - Task Analysis for Telework
  - Communication Planning
  - Telework Training
  - Telework Program Evaluation
- Technology Systems Toggle submenu   - Knowledge Portal
  - USAJOBS
  - USALearning
  - USA Performance
  - USA Hire
  - USA Staffing
- Human Capital Industry Solutions Toggle submenu   - Overview
  - HCaTS Contracts
  - HCIS FAQs
  - Working With Us
  - Contact Us
- Human Resources Line of Business Toggle submenu   - MAESC and Governance
  - Multi-Agency Policy Advisory Council (MPAC)
  - HC Business Reference Model
  - HC Transformation – Strategic Framework
  - Human Capital Information Model (HCIM)
  - Talent Management Service Model
  - Contact Us
- Human Resources Quality Services Management Office
- Administrative Law Judges
- Federal Executive Boards
- Contact Agency Services

# Process & Performance Improvement

# About Us

## Improve Processes. Enhance Performance. Transform your Agency.

OPM's Process & Performance Improvement Program (PPIP) partners with public sector organizations to lead trainings, workshops, and project-based learning initiatives aimed at improving organizational performance and internal and external customer experiences.  These efforts directly support the government-wide focus on reskilling and building capacity to design and execute improvement initiatives in a wide-array of settings. We equip individuals with knowledge and skills that can be immediately applied to support their organization's transformation by:
                - utilizing data to shape the future of government processes,
                - supporting the shift of time and energy from low-value to high-value work, and
                - uncovering root causes of complex challenges.

## Why Process & Performance Improvement?

#### We utilize data-driven structured problem-solving methodologies to improve organizations' processes, performance, and customer experiences.

We offer:
                - Training programs open to individuals from any agency
                - Customized training programs and workshops for teams or organizations
                - Agency-specific, project-based learning solutions

Learn more about our services and solutions.

## Contact Us

**OPM’s Process and Performance Improvement Program**

1900 E St NW, Washington, DC 20245

(202) 936-0143

**PPIP@opm.gov**

**Register for our courses**

# Services and Solutions

## Overview

Our team leverages proven, data-driven methodologies to partner with agencies across the federal government. We help build improvement capacity while solving organizational challenges and implementing sustainable improvements.

Contact us to learn more about our programs and partnership opportunities.

## Training programs for individuals from any agency

We conduct virtual, instructor-led, synchronous training programs specifically developed for the public sector. These interagency courses incorporate presentations, discussions, and collaborative work to effectively teach individuals how to increase the effectiveness of processes in their organizations.
                - Process Improvement: Data-Driven Root Cause Analysis
                -  Process Improvement: Lean Six Sigma Foundations
                -  Process Improvement: Managing Risks with Failure Mode & Effects Analysis
                - Process Improvement: Business Process Management for Operations

## Customized training programs and workshops for teams or organizations

We partner with public sector organizations to design, develop, and facilitate customized trainings and workshops.  These programs can range from one-day to multi-week programs and are developed to meet specific organizational needs and objectives. We focus on teaching key process improvement techniques and facilitating sessions that directly support solving problems and advancing strategic improvement priorities across the organization or enterprise. 

## Agency-specific, project-based learning solutions to execute improvements while building internal improvement capacity

We partner with public sector organizations to strategize, prioritize, and execute process improvement initiatives utilizing a project-based learning approach. With our support, leadership, and coaching, your agency can meet immediate process improvement needs while concurrently building improvement capacity for future efforts through participatory learning experiences.

## Contact Us

**OPM’s Process and Performance Improvement Program**

1900 E St NW, Washington, DC 20245

(202) 936-0143

**PPIP@opm.gov**

**Register for our courses**

# Contact Us

Our team leverages proven, data-driven methodologies to partner with agencies across the federal government. We help build improvement capacity while solving organizational challenges and implementing sustainable improvements.

Our team has extensive expertise and experience in many process and performance improvement methodologies such as:
                - A3 Problem Solving (A3)
                - Business Process Improvement (BPI), Management (BPM), Reengineering (BPR)
                - Continuous Process Improvement (CPI)
                - Lean & Lean Six Sigma (LSS)
                - Total Quality Management (TQM)
                - Theory of Constraints (TOC)
                - Plan-Do-Study-Act (PDSA)
                - 8-Step Improvements & Disciplines

Contact us to learn more about our programs and partnership opportunities.

## Contact Us

**OPM’s Process and Performance Improvement Program**

1900 E St NW, Washington, DC 20245

(202) 936-0143

**PPIP@opm.gov**

**Register for our courses**