Commercial

Airplane

Group

777

Service Bulletin

Number: 777-23-0141 Summary Date: June 14, 2001

ATA System: 2339

SUBJECT: COMMUNICATIONS - Cabin Management System - Software Changes

CONCURRENT REQUIREMENTS

For all airplanes except WB077 and WB078, you

cannot make the changes given in this service

bulletin unless the changes given in Boeing Service

Bulletin 777-23-0143 are made. The changes given

in Boeing Service Bulletin 777-23-0143 were made

on airplanes WB077 and WB078 before delivery.

BACKGROUND

This service bulletin gives instructions to change the

operational program software (OPS) for the cabin

system control panel (CSCP), the cabin area control

panel (CACP), and the cabin system management

unit (CSMU). The new software will prevent the

seat power control buttons on the CSCP and CACP

from becoming disabled during loadshed conditions.

The new software will also shut off the fluorescent

backlights for the CACP and CSCP touchscreens

while the screen saver is active to increase lamp life.

A panel with the new software will make a "beep"

sound when the panel comes out of screen saver

mode.

An operator reported that, during a partial loadshed

condition, they were unable to turn off power to the

seats. During loadshed conditions, the electrical

load management system (ELMS) controls power to

the seats and the seat power control buttons on the

CSCP and CACP are disabled. As a result, the

power to the seats cannot be controlled by the

operator. The new software changes the cabin

management system to enable the seat power

control buttons during loadshed conditions.

ACTION (PRR 61877-1)

At the CSCP, remove the old CSCP, CACP and

CSMU operational program software (OPS) from the

CSCP mass storage. Install new OPS to the CSCP

mass storage and to the CSCP, CACPs and CSMU.

Reinstall the configuration database. Do a

configuration check to make sure the correct OPS

and configuration database are installed.

EFFECTIVITY

Operator Airplanes

ANA WA131-WA137

BAB WA076-WA080, WB001-WB015

CAT WA101-WA104

EAD WA196-WA198, WB101-WB104

GUN WA116-WA119, WB121-WB125

JAL WA171-WA175

JAS WA206-WA209

KAL WB131-WB132

TII WA086-WA093

UAL WA002-WA017, WA261-WA266,

WB051-WB078

COMPLIANCE

No compliance time is given.

INDUSTRY SUPPORT INFORMATION

Boeing warranty remedies are available for

airplanes in warranty as of June 23, 2000. Please

refer to Paragraph 2.B., Industry Support

Information.

MANPOWER

Total Elapsed Time

Man-Hours (Hours)

2.75 2.75

MATERIAL INFORMATION

Boeing Supplied Parts

Refer to Paragraph 2.A., Material - Price and

Availability.

777-23-0141

Summary Page 1 of 2
BOEING SERVICE BULLETIN 777-23-0141

(LOCATION OF CSCP MAY BE DIFFERENT THAN SHOWN)

CABIN SYSTEM MANAGEMENT UNIT (CSMU).

CABIN AREA CONTROL PANEL (CACP) AND THE

INSTALL NEW SOFTWARE FOR THE CSCP, THE

AT THE CABIN SYSTEM CONTROL PANEL (CSCP),

V52196

June 14, 2001 777-23-0141

Summary Page 2 of 2
Commercial

Airplane

Group

777

Service Bulletin

Number: 777-23-0141

Date: June 14, 2001

ATA System: 2339

SUBJECT: COMMUNICATIONS - Cabin Management System - Software Changes

1. PLANNING INFORMATION

A. Effectivity

1. Airplanes

Refer to Service Bulletin Index Document D624W001, Part 3 for Airplane Variable Number, Line

Number, and Serial Number data.

This service bulletin is for the airplanes shown below. An equivalent change is on subsequent

production airplanes. Refer to PRR61877-1 for data about this change.

Airplane Models:

777-200

IDENTIFICATION BY CUSTOMER, CUSTOMER CODE, GROUP AND VARIABLE NUMBER

ALL NIPPON AIRWAYS (ANA)

WA131-WA137

BRITISH AIRWAYS (BAB)

WA076-WA080 WB001-WB015

CATHAY PACIFIC AIRWAYS (CAT)

WA101-WA104

CHINA SOUTHERN AIRLINES (GUN)

WA116-WA119 WB121-WB125

EMIRATES (EAD)

WA196-WA198 WB101-WB104

JAPAN AIR SYSTEM (JAS)

WA206-WA209

JAPAN AIRLINES (JAL)

WA171-WA175

KOREAN AIR (KAL)

WB131-WB132

THAI AIRWAYS INTERNATIONAL (TII)

WA086-WA093

June 14, 2001 777-23-0141

Page 1 of 9
BOEING SERVICE BULLETIN 777-23-0141

UNITED AIRLINES (UAL)

WA002-WA017 WA261-WA266 WB051-WB078

IDENTIFICATION BY VARIABLE NUMBER

WA002-WA017 WA076-WA080 WA086-WA093 WA101-WA104 WA116-WA119 WA131-WA137

WA171-WA175 WA196-WA198 WA206-WA209 WA261-WA266 WB001-WB015 WB051-WB078

WB101-WB104 WB121-WB125 WB131-WB132

2. Spares Affected

None

June 14, 2001 777-23-0141

2
BOEING SERVICE BULLETIN 777-23-0141

B. Concurrent Requirements

For all airplanes except WB077 and WB078, you cannot make the changes given in this service

bulletin unless the changes given in Boeing Service Bulletin 777-23-0143 are made. The changes

given in Boeing Service Bulletin 777-23-0143 were made on airplanes WB077 and WB078 before

delivery.

C. Reason

This service bulletin gives instructions to change the operational program software (OPS) for the

cabin system control panel (CSCP), the cabin area control panel (CACP), and the cabin system

management unit (CSMU). The new software will prevent the seat power control buttons on the

CSCP and CACP from becoming disabled during loadshed conditions. The new software will also

shut off the fluorescent backlights for the CACP and CSCP touchscreens while the screen saver is

active to increase lamp life. A panel with the new software will make a "beep" sound when the panel

comes out of screen saver mode.

An operator reported that, during a partial loadshed condition, they were unable to turn off power to

the seats. During loadshed conditions, the electrical load management system (ELMS) controls

power to the seats and the seat power control buttons on the CSCP and CACP are disabled. As a

result, the power to the seats cannot be controlled by the operator. The new software changes the

cabin management system to enable the seat power control buttons during loadshed conditions.

D. Description

At the CSCP, remove the old CSCP, CACP and CSMU operational program software (OPS) from the

CSCP mass storage. Install new OPS to the CSCP mass storage and to the CSCP, CACPs and

CSMU. Reinstall the configuration database. Do a configuration check to make sure the correct OPS

and configuration database are installed.

An evaluation form is attached to this service bulletin. Please use this form to tell us what you think

of the quality of this service bulletin.

E. Compliance

No compliance time is given.

F. Approval

NOTE: Joint Airworthiness Requirements (JAR) compliance status may be found in the Service

Bulletin Index, Part 1.

This service bulletin was examined by the Federal Aviation Administration (FAA). The changes

specified in this service bulletin comply with the applicable Federal Aviation Regulations (FAR) and

are FAA approved. This service bulletin and the FAA approval were based on the airplane in its

original Boeing delivery configuration or as modified by other FAA approved Boeing changes.

If an airplane has a non-Boeing modification or repair that affects a component or system also

affected by this service bulletin, the operator is responsible for obtaining appropriate regulatory

agency approval before incorporating this service bulletin.

June 14, 2001 777-23-0141

3
BOEING SERVICE BULLETIN 777-23-0141

G. Manpower

The table below shows an estimate of the man-hours necessary to do this change for each airplane.

This estimate is for direct labor only, done by an experienced crew. Adjust the estimate with operator

man-hour data if necessary. The estimate does not include lost time. These are some examples of

lost time:

- Time to adjust to the workplace

- Time to schedule the work

- Time to examine the work

- Time to cure the materials

- Time to make the parts

- Time to find the tools.

Task Number of Persons Man-Hours Elapsed Time (Hours)

Change 1 2.5 2.5

Test 1 0.25 0.25

TOTAL FOR EACH AIRPLANE 2.75 2.75

H. Weight and Balance Changes

None

I. Electrical Load Data

Not changed

J. References

1. Existing Data:

a. Engineering Change Memo PRR 61877-1

b. 777 Maintenance Manual (AMM) Subject 23-39-00/201

c. Boeing Service Bulletin 777-23-0143, "COMMUNICATIONS - Cabin Management System -

Cabin System Control Panel And Cabin Area Control Panel Replacement"

2. Data supplied with this service bulletin:

None

3. Installation Drawings Used in the Preparation of This Service Bulletin:

None

K. Publications Changed

Publication Chapter-Section

777 Illustrated Parts Catalog 46-00

June 14, 2001 777-23-0141

4
BOEING SERVICE BULLETIN 777-23-0141

L. Interchangeability and Intermixability of Parts

Refer to Paragraph 2.E., Existing Parts Accountability, for interchangeability and intermixability

information.

June 14, 2001 777-23-0141

5
BOEING SERVICE BULLETIN 777-23-0141

BLANK PAGE

June 14, 2001 777-23-0141

6
BOEING SERVICE BULLETIN 777-23-0141

2. MATERIAL INFORMATION

A. Material - Price and Availability

Boeing can supply the parts shown in Paragraph 2.C., Parts Necessary For Each Airplane as shown

below. Part availability is shown in the Reorder Lead Time (ROLT). ROLT is calculated from the

date Boeing gets the purchase order.

ROLT Unit Price thru

Part Number Name (weeks) Oct 31/01

285W0295-6 CSCP OPS Disk Set 8.5 $150.00

285W0298-5 CACP OPS Disk Set 8.5 $150.00

285W0292-3 CSMU OPS Disk Set 8.5 $150.00

The parts are subject to the terms and conditions of the Boeing standard purchase order

acknowledgment. After the Unit Price date, new price and ROLT data is applicable. Prices are in

United States dollars. Terms: Net 30 days.

Send purchase orders and letters about the supply data to the Director of Spares and refer to this

service bulletin number.

B. Industry Support Information

Boeing warranty remedies are available for 777 airplanes in warranty as of June 23, 2000. For

man-hour reimbursement for airplanes in warranty as of that date, send a warranty claim to Boeing

Product Assurance Contracts. The parts for airplanes in warranty as of that date will be supplied at

no charge. Send a purchase order for the parts to Boeing Spares. Please refer to this service

bulletin number and reference the airplane variable number in your purchase order.

C. Parts Necessary For Each Airplane

1. Parts:

To get the parts shown below, refer to Paragraph 2.A., Material - Price and Availability.

QTY Part Number Name

1 285W0295-6 CSCP OPS Disk Set (Contains software

part number 2373-BCE-011-06)

1 285W0298-5 CACP OPS Disk Set (Contains software

part number 2319-BCE-00Y-05)

1 285W0292-3 CSMU OPS Disk Set (Contains software

part number 2375-BCE-012-03)

2. Parts and Materials Supplied by the Operator:

None

D. Parts Necessary to Change Spares

None

June 14, 2001 777-23-0141

7
BOEING SERVICE BULLETIN 777-23-0141

E. Existing Parts Accountability

The parts shown below are changed as shown in this service bulletin. Quantity (QTY) is the number

of parts changed on each airplane.

Existing Part Number RUC Name QTY New Part Number PNC RC

285W0295-4 DIS CSCP OPS Disk Set 1 285W0295-6 S A

285W0298-3 DIS CACP OPS Disk Set 1 285W0298-5 S A

285W0292-2 DIS CSMU OPS Disk Set 1 285W0292-3 S A

RUC Recommended Use Code

DIS - Discard the part.

PNC Part Number Code

S - This is the part number for the new equivalent or replacement part.

- To get a new part, use this part number in your order.

- This part is used in production.

RC Replacement Code

A - Do not use the existing part to replace the new or changed part.

F. Special Tooling - Price and Availability

None

G. Special Tooling Necessary to do this Service Bulletin

No special tools or equipment are necessary to do the change in this service bulletin. But,

maintenance and overhaul tools in the manuals given in Paragraph 1.J., References, can be

necessary. Examine operator tool supply to make sure all necessary tools are available.

June 14, 2001 777-23-0141

8
BOEING SERVICE BULLETIN 777-23-0141

3. ACCOMPLISHMENT INSTRUCTIONS

GENERAL NOTES

1. The paragraphs identified with a letter give the general work instructions and the necessary tests.

2. Obey all of the warnings and cautions given in the specified manual sections.

WORK INSTRUCTIONS

A. Remove the old CSCP, CACP and CSMU operational program software (OPS), as shown in

TABLE 1, from the CSCP mass storage. Refer to AMM 777 23-39-00/201, Operational Program

Software Removal from the CSCP Mass Storage.

TABLE 1

Component Software Part Number

CSCP 2371-BCE-011-04

CACP 231F-BCE-00Y-03

CSMU 2374-BCE-012-02

B. Install the new CSCP, CACP and CSMU OPS, as shown in TABLE 2, into the CSCP mass

storage. Refer to AMM 777 23-39-00/201, Phase I Data Installation From the CSCP Disk Drive to

the CSCP Mass Storage.

TABLE 2

Component Disk Set Part Number Software Part Number

CSCP 285W0295-6 2373-BCE-011-06

CACP 285W0298-5 2319-BCE-00Y-05

CSMU 285W0292-3 2375-BCE-012-03

C. Install the new OPS, as shown in TABLE 2, to the CSCP, CACP and CSMU. Refer to AMM 777

23-39-00/201, Operational Program Software Installation (Phase II).

D. Reinstall the configuration database. Refer to AMM 777 23-39-00/201, Configuration Database

Installation.

NOTE: The new OPS in TABLE 2 do not require changes to the configuration database.

E. From the CSCP, do the Operational Program Software and Configuration Database Verification

Test as given in AMM 777 23-39-00/201.

1. Make sure the correct OPS part numbers, as shown in TABLE 2, are shown for the CSCP,

CACP and CSMU.

2. Make sure the correct configuration database part number is installed.

F. Put the airplane back to a serviceable condition.

June 14, 2001 777-23-0141

9

Commercial

Airplane

Group

777

Service Bulletin

Number: 777-23-0141 Evaluation Form Date: June 14, 2001

ATA System: 2339

Prepared By: Michael Nelson

SUBJECT: COMMUNICATIONS - Cabin Management System - Software Changes

Use this evaluation form to tell us what you think of the quality of this service bulletin. We will use the data

that you give us to improve the quality of our service bulletins.

NOTE: Please do not use this evaluation form to tell us to make changes to your manuals. To make these

changes, please use a Publication Change Request (PCR) form.

Please give us this data:

(If necessary, please use the other side. Thank you for the time you used to give us your comments.)

OPERATOR: TODAY'S DATE:

PREPARED BY: TITLE:

ORGANIZATION: TELEX CODE:

TELEPHONE NUMBER: BASE:

Please rate the quality of this service bulletin: (good) 4321 (poor)

Please rate the quality of the illustrations: (good) 4321 (poor)

Will you do the change given by this service bulletin? Yes No If not, please explain:

Is this service bulletin easy to understand? Yes No If not, please explain:

Is this service bulletin easy to use? Yes No If not, please explain:

Are the Planning Information, Material Information, and

Accomplishment Instructions accurate? Yes No If not, please explain:

Is the Manpower estimate accurate? Yes No If not, please explain:

Give the completed evaluation form to your Boeing Field Service Representative or send the evaluation form

directly to this address:

Manager

Service Bulletin Engineering

Boeing Commercial Airplane Group

P.O. Box 3707, Mail Stop 2H-37

Seattle, WA 98124-2207