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                            Events
 Managing Customer Expectations and Education Event Dates
              October 24, 2014, 12:00 am
Event Duration
              90 minutes
Location
              Online

Register

​A crime laboratory backlog is nothing more than the accumulation of expected services that a laboratory has not yet completed. This means that every backlog, in its most fundamental form, relates directly to customer expectations. Yes, resource limitations such as insufficient staffing are often limiting factors as well. But excessive or unreasonable expectations on the part of customers and other stakeholders have exactly the same effect as a lack of resources. This one-hour webinar, the second in ASCLD’s webinar series, Confronting Crime Laboratory Backlogs: Causes, Solutions, Expectations, will explain how laboratories can better manage customer expectations and work collaboratively with them to economize and prioritize the delivery of forensic science services in their jurisdiction.
View Course Page
  
  
          Details
Series
                  ASCLD Webinar Series

  Event Type
              Webinar
    Event Option(s)
          Online,
                        On demand
    Contact
          NIJ Forensic Technology Center of Excellence (RTI International)

  Link
              If you have questions about this course, contact the FTCoE

  Registration Status
              Open

  Eligibility
              ​Free and open to all.

  Credits
              ​Certificate of Completion
    
  
Read more about
    
            Crime causes
        Forensic sciences
        Crime laboratories
        American Society of Crime Laboratory Directors (ASCLD)
        Forensic Technology Center of Excellence
  
Date Created: October 24, 2014
    
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