GAINJET AVIATION S.A.

ASSISTANCE PLAN FOR FAMILIES OF PASSENGERS 

INVOLVED IN AIRCRAFT ACCIDENTS

1. Overview

This Assistance Plan for Families of Passengers Involved in Aircraft Accidents ("Plan") 

outlines the procedures which GainJet Aviation S.A. ("GainJet") will follow in response to the needs 

of passengers' families following an aviation disaster involving GainJet resulting in a major loss of 

life. The Plan will supplement and support the efforts of the United States National 

Transportation Safety Board ("NTSB") and other United States agencies and organizations in 

their response to such a disaster.

2. Toll-Free Number and Staff

GainJet will provide a toll-free number for use by passengers, families, government 

agencies and members of the public making inquiries or furnishing information relevant to the 

Plan. GainJet will provide trained staff to assist and answer inquiries from members of 

passengers' survivors and families, either through a service provider, the organization 

designated for the accident by the NTSB or through GainJet itself.

3. Notification of Families

(a) GainJet will arrange to notify families of passengers before any public notice of the 

names of such passengers, and in person to the extent possible. This notification will be done either 

by GainJet itself or by any organization designated for this purpose.

(b) The notification described in (a) above will be provided to the passenger’s family as 

soon as GainJet has verified that the passenger was aboard the aircraft (whether or not the names of 

all passengers have been verified).

(c) To the extent practicable, such notice will be provided in person.

4. Further Notification 

Upon request by the NTSB director of family support services or the organization 

designated for the accident, GainJet will immediately release a list of passengers aboard the aircraft 

that reflects the best information available at the time of the request, whether or not the names 

of such passengers have been verified. GainJet will update the manifest as additional 

information is received.

5. Disposition of Remains

The family of each passenger will be consulted about the disposition of all remains and 

personal effects of the passenger which are in the control of GainJet.

6. Possession of Passengers
(a) If requested, any possession of the passenger within GainJet’s control (regardless of 

its condition) will be returned to the family unless the possession is needed for the accident 

investigation or any criminal investigation.

(b) Any unclaimed possession of the passenger within the control of GainJet will be 

retained by GainJet for at least 18 months.

7. Monuments

Prior to the construction of any monument to the passengers, including placing an 

inscription on any such monument, GainJet will consult with the family of each passenger.

8. Equal Treatment

All GainJet staff, any service provider and any staff from an organization designated for 

an aircraft accident by the NTSB acting on behalf of GainJet shall be instructed that non-revenue 

passenger families are to be treated the same as revenue passenger families.

9. Work with Designated Organizations

GainJet will arrange to work on an ongoing basis with any organization designated for the 

accident by the NTSB to provide an appropriate level of assistance and service to families.

10. Compensation of Designated Organizations

GainJet assures that reasonable compensation will be made to any organization so designated 

for services provided by that organization.

11. Travel to Accident Locations

GainJet will assist the family of a passenger in traveling to the location of the accident or a 

near-by location. GainJet will provide for the physical care of the family while the family is staying 

at such location.

12. Commitment of Resources

GainJet is committed to providing sufficient resources to implement this Plan.

13. Accident Location Outside of the United States

In the event that GainJet volunteers assistance to the United States citizens within the United 

States with respect to an aircraft accident outside of the United States involving a major loss of life, 

GainJet will consult with the NTSB and the United States Department of State on the provision of 

assistance.

14. Notice Concerning Liability for Manmade Structures

(a) In the case of an accident that results in significant damage to a manmade structure 

or other property on the ground that is not government owned, GainJet will promptly provide notice, 
in writing, to the extent practicable, directly to the owner of the structure or other property about 

liability for any property damage and means for obtaining compensation.

(b) Such written notice will advise an owner: (i) to contact the insurer of the property as 

the authoritative source for information about coverage and compensation; (ii) not to rely on 

unofficial information offered by GainJet representatives about compensation by GainJet for 

accident-site property damage; and (iii) to obtain photographic or other detailed evidence of property 

damage as soon as possible after the accident, consistent with restrictions on access to the accident 

site.

15. Simultaneous Electronic Transmission of NTSB Hearing

In the case of an accident in which the National Transportation Safety Board conducts a 

public hearing or comparable proceeding at a location greater than 80 miles from the accident site, 

GainJet will ensure that the proceeding is made available simultaneously by electronic means at a 

location open to the public at both the origin city and destination city of the flight if that city is 

located in the United States.