[Federal Register Volume 65, Number 236 (Thursday, December 7, 2000)]
[Notices]
[Pages 76659-76660]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 00-31214]


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DEPARTMENT OF HEALTH AND HUMAN SERVICES

National Institutes of Health


Warren Grant Magnuson Clinical Center; Proposed Collection; 
Comment Request; Customer and Other Partners Satisfaction Surveys

SUMMARY: In compliance with the requirement of Section 3506(c)(2)(A) of 
the Paperwork Reduction Act of 1995 for the opportunity for public 
comment on the proposed data collection projects, the Warren Grant 
Magnuson Clinical Center (CC), the National Institutes of Health, (NIH) 
will publish periodic summaries of proposed projects to be submitted to 
the Office of Management and Budget (OMB) for review and approval.

Proposed Collection

    Title: Generic Clearance for Satisfaction Surveys of Customer and 
Other Partners.
    Type of Information Collection Request: Extension (OMB control 
number: 0925-0458).
    Need and Use of Information Collection: The information collected 
in these surveys will be used by Clinical Center personnel: (1) To 
evaluate the satisfaction of various Clinical Center customers and 
other partners with Clinical Center services; (2) to assist with the 
design of modifications of these services, based on customer input; (3) 
to develop new services, based on customer need; and (4) to evaluate 
the satisfaction of various Clinical Center customers and other 
partners with implemented service modifications. These surveys will 
almost certainly lead to quality improvement activities that will 
enhance and/or streamline the Clinical Center's operations. The major 
mechanisms by which the Clinical Center will request customer input is 
through surveys and focus groups. The surveys will be tailored 
specifically to each class of customer and to that class of customer's 
needs. Surveys will either be collected as written documents, as faxed 
documents, mailed electronically or collected by telephone from 
customers. Information gathered from these surveys of Clinical Center 
customers and other partners will be presented to, and used directly 
by, Clinical Center management to enhance the services and operations 
of our organization.
    Frequency of Response: The participants will respond yearly.
    Affected public: Individuals and households; businesses and other 
for profit, small businesses and organizations.
    Types of respondents: These surveys are designed to assess the 
satisfaction of the Clinical Center's major internal and external 
customers with the services provided. These customers include, but are 
not limited to, the following groups of individuals: Clinical Center 
patients, family members of Clinical Center patients, visitors to the 
Clinical Center, National Institutes of Health investigators, NIH 
intramural collaborators, private physicians or organizations who refer 
patients to the Clinical center, volunteers, vendors and collaborating 
commercial enterprises, small businesses, regulators, and other 
organizations. The annual reporting burden is as follows:

                                      Table 1.--Three Year Burden Estimate
----------------------------------------------------------------------------------------------------------------
                                                                Estimated   Expected     Time to
                                                               number  to   response     complete     Estimated
              Customer                     Type of survey          be         rate        survey    burden hours
                                                                surveyed    (percent)   (minutes)
----------------------------------------------------------------------------------------------------------------
Clinical Center Patients............  Questionnaire..........      11,100          66           20        2436.6
                                      Telephone..............
Family Members of Patients..........  Questionnaire/.........        8500          38           10         533.3
                                      Post Card..............
Visitors to the Clinical Center.....  Questionnaire/.........        3500          15           10          87.5
                                      Post Card..............
Former physician employees and        Electronic.............         650          35           10          38.2
 trainees.
Guest workers/Guest researchers.....  Electronic.............         950          60           22         210
Extramural collaborators............  Electronic.............         600          30           15          45
Vendors and Collaborating Commercial  Questionnaire/.........        9500          17           18         475
 Enterprises.                         Fax Back...............
Professionals and Organizations       Fax Back...............        9000          30           28        1250
 Referring Patients.
Regulators..........................  Fax Back...............          85          82           19          22
Volunteers..........................  Questionnaire..........         850          58           28         230
                                     ---------------------------------------------------------------------------
      Total (3 Years)...............  .......................  ..........    n=16,812  ...........       5,327.6
                                     ---------------------------------------------------------------------------
      Total (1 Year)................  .......................  ..........     n=5,604  ...........       1,776.0
----------------------------------------------------------------------------------------------------------------


[[Page 76660]]

    Estimated costs to the respondents consists of their time; time is 
estimated using a rate of $10.00 per hour for patients and the public; 
$30.00 for vendors, regulators, organizations and $55.00 for health 
care professionals. The estimated annual costs to respondents for each 
year for which the generic clearance is requested is $24,531 annually. 
A contract has been let with a vendor to provide assistance in survey 
administration. The estimated annual cost of this contract is $25,000. 
There is no capital costs to report.

Requests for Comments

    Written comments and/or suggestions from the public and affected 
agencies are invited on one or more of the following points: (1) 
Whether the proposed collection of information is necessary for the 
proper performance of the functions of the Clinical Center and the 
agency, including whether the information shall have practical utility; 
(2) The accuracy of the agency's estimate of the burden of the proposed 
collection of information, including the validity of the methodology 
and assumptions used; (3) Ways to enhance the quality, utility, and 
clarity of the information to be collected; and (4) Ways to minimize 
the burden of the collection of information on those who are to 
respond, including the use of automated, electronic, mechanical, or 
other technological collection techniques or other forms of information 
technology.

FOR FURTHER INFORMATION CONTACT: To request more information on the 
proposed project, to obtain a copy of the data collection plans and 
instruments, or to submit comments, contact: Dr. David K. Henderson, 
Deputy Director for Clinical Care, Warren G. Magnuson Clinical Center, 
National Institutes of Health, Building 10, Room 2C 146, 9000 Rockville 
Pike, Bethesda, Maryland 20892, or call non-toll free: (301) 496-3515, 
or e-mail your request or comments, including your address to 
<a href="/cdn-cgi/l/email-protection#96f2fef3f8f2f3e4e5f9f8d6f5f5b8f8fffeb8f1f9e0"><span class="__cf_email__" data-cfemail="5c3834393238392e2f33321c3f3f72323534723b332a">[email protected]</span></a>.

Comments Due Date

    Comments regarding this information collection are best assured of 
having their full effect if received on or before February 5, 2001.

    Dated: November 18, 2000.
David K. Henderson,
Deputy Director for Clinical Care, CC.
[FR Doc. 00-31214 Filed 12-6-00; 8:45 am]
BILLING CODE 4140-01-M


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