EXHIBIT 10.1

                              EMPLOYMENT AGREEMENT
                              --------------------

     Employment   Agreement  made  effective   January  1,  2001  between  SITEL
CORPORATION,   a   Minnesota   Corporation   ("Company")   and   DALE   SCHUSTER
("Executive").

     THE PARTIES AGREE AS FOLLOWS:

1.   Employment and Duties.  Company  hereby employs  Executive as its Executive
     Vice  President-Strategic  Clients.  The  duties  and  responsibilities  of
     Executive  shall  include  duties  and  responsibilities   consistent  with
     Executive's  corporate offices and positions,  including those set forth in
     the  bylaws  of  Company  from  time to time,  and such  other  duties  and
     responsibilities  which the Chief Executive Officer of Company from time to
     time may assign to Executive.

2.   Term. The term of Executive's  employment  under this Agreement shall begin
     as of the  date  hereof  and  continue  without  interruption  for one year
     through December 31, 2001 unless sooner  terminated in accordance with this
     Agreement  and  unless  extended  by  written  agreement  of  both  parties
     ("Term").

3.   Efforts on Behalf of Company and Other Activities.  During the Term, to the
     best of his  ability  and  using all his  skills,  Executive  shall  devote
     substantially  all of his  working  time and  efforts to the  diligent  and
     faithful  performance  of  his  duties  and  responsibilities   under  this
     Agreement. However, Executive may devote a reasonable amount of his time to
     civic, community, or charitable activities.

4.   Place of Employment. The office of Executive shall be located in Baltimore,
     Maryland  during  the Term.  Executive's  duties and  responsibilities  are
     expected to involve frequent travel.  Company shall furnish  Executive with
     an office,  secretarial  and other support  services  consistent with those
     currently provided and such other facilities and services at such locations
     as may be reasonably  required to permit Executive to fulfill the duties of
     his employment.

5.   Base Salary.  For all services to be rendered by Executive pursuant to this
     Agreement,  Company  agrees to pay  Executive  working in, and  temporarily
     living in Baltimore a base annual  salary of $210,000.  Once the  Executive
     permanently  relocates his home of residence  from Omaha to Baltimore,  the
     base annual  salary will  increase to $230,000.  The term "Base  Salary" as
     used in this  Agreement  shall mean the base annual salary  established  by
     this Section 5. The Base Salary shall be paid in periodic  installments  in
     accordance with Company's  regular payroll  practices,  but in any event no
     less frequently than monthly.

6.   Additional Compensation.

     (a)  Bonus.  For each  calendar  year during the Term,  Executive  shall be
          eligible to  participate  in the  Company's  bonus  program for senior
          executives on the terms established by the Compensation  Committee for
          each such year. For the year 2001, Executive is eligible for an annual
          bonus  potential of up to 50 - 100% of Base Salary  (pro-rated for the
          partial  calendar year of  employment);  the criteria for earning such
          bonus shall be based on identified goals and objectives


<PAGE>

          established  in  accordance  with the Executive  Committee  bonus plan
          approved by the Compensation Committee.

     (b)  Stock Option Plan.  Executive has been granted  options to purchase up
          to a total of 100,000 shares of SITEL common stock on the date hereof.
          The terms of such options  shall be as set forth in the standard  form
          of option  agreement used for options granted under the Company's 1999
          Stock Option Program.

     (c)  Benefit Plans. During the Term, Executive (and his eligible dependents
          where  applicable)  shall be  entitled to  participate  in the benefit
          plans  offered  from time to time by Company  to its senior  executive
          officers,  on  terms  (including  Company  and  employee  contribution
          percentages, waivers of waiting periods, applicable deductibles, etc.)
          no less  favorable  than  those  provided  generally  to other  senior
          executive officers of the Company,  including without  limitation,  as
          may be applicable,  individual or group medical,  hospital, dental and
          long-term  disability   insurance  coverages,   group  life  insurance
          coverage, 401(k), and 401(n) plans.

     (d)  Vacations and Holidays.  During the Term,  Executive shall be entitled
          to paid  vacation  days,  holidays  and  time  off per  calendar  year
          (pro-rated for partial calendar years of employment) as are consistent
          with  the  Company's   standard  benefits  programs  in  which  senior
          executive officers participate.

     (e)  Expenses.  During  the Term,  Executive  shall be  entitled  to prompt
          reimbursement  by Company of all  reasonable  ordinary  and  necessary
          travel,  entertainment,  and other expenses  incurred by Executive (in
          accordance with the policies and procedures established by Company for
          its senior  executive  officers) in the  performance of his duties and
          responsibilities  under this Agreement;  provided that Executive shall
          properly account for such expenses in accordance with Company policies
          and  procedures,  which may  include  but are not  limited to itemized
          accountings.

7.   Termination of Employment.

     (a)  Death.  Executive's  employment  under this Agreement  shall terminate
          upon Executive's death. If Executive's  employment terminates pursuant
          to this Section 7(a),  Executive or his legal  representative shall be
          entitled to receive the Base Salary up through the date of Executive's
          death;  any bonus earned by  Executive  pursuant to Section 6(a) for a
          calendar year already  completed but not yet paid: and any benefits to
          which Executive is entitled  pursuant to Sections 6(c) through 6(e) up
          through the date of Executive's death.

     (b)  Disability.  If  Executive  becomes  incapable  by reason of  physical
          injury,  disease, or mental illness from substantially  performing his
          duties under this Agreement for a continuous period of three months or
          for more than 90 days in the  aggregate  during  any 12 month  period,
          then Company may terminate Executive's employment under this Agreement
          effective  upon 30 days  written  notice.  If  Executive's  employment
          terminates  pursuant  to this  Section  7(b),  Executive  or his legal
          representative  shall be  entitled  to  receive:  the Base  Salary  up
          through  the  effective  date of  termination;  any  bonus  earned  by
          Executive  pursuant  to  Section  6(a)  for a  calendar  year  already
          completed  but not yet paid;  and any

                                       2
<PAGE>

          benefits  to which  Executive  is entitled  pursuant to Sections  6(c)
          through 6(e) up through the effective date of termination.

     (c)  For Cause.  Company also may terminate  Executive's  employment  under
          this Agreement for cause. For purposes of this Agreement,  "for cause"
          shall mean only (i)  Executive's  confession  or  conviction of theft,
          fraud,  embezzlement,  any felony,  or any crime involving  dishonesty
          with  regard to the  Company or any  subsidiary  or  affiliate  of the
          Company,  (ii) Executive's  excessive  absenteeism  without reasonable
          cause (other than because of a disability  described in Section  7(b),
          (iii)  habitual  and  material  negligence  by  the  Executive  in the
          performance of Executive's duties and responsibilities as described in
          Section 1 (other than  because of a  disability  described  in Section
          7(b)) and Executive's  failure to cure such negligence  within 30 days
          after Executive's receipt of a written notice from the Chief Executive
          Officer  setting forth in reasonable  detail the  particulars  of such
          negligence,  or (iv)  material  failure by  Executive to comply with a
          lawful directive of the Chief Executive Officer (other than because of
          a disability  described in Section  7(b)) and  Executive's  failure to
          cure such non-compliance within 10 days after Executive's receipt of a
          written  notice  from the Chief  Executive  Officer  setting  forth in
          reasonable detail the particulars of such non-compliance.  Termination
          shall occur  effective  30 days after "for cause"  occurs under one of
          the  above  clauses  (i)  through  (iv).  If  Executive's   employment
          terminates pursuant to this Section 7(c),  Executive shall be entitled
          to  receive  the  Base  Salary  up  through  the  effective   date  of
          termination and any benefits to which  Executive is entitled  pursuant
          to  Sections  6(c)  through  6(e) up  through  the  effective  date of
          termination,  but shall not be  entitled  to any bonus for a completed
          calendar year which has not yet been paid.

     (d)  Voluntary Resignation. Executive may voluntarily resign from Company's
          employ at any time upon at least 30 days prior  written  notice of the
          effective date of such resignation.  If Executive voluntarily resigns,
          Executive  shall be entitled to receive the Base Salary up through the
          effective date of such resignation and any benefits to which Executive
          is  entitled  pursuant to Sections  6(c)  through  6(e) up through the
          effective date of such  resignation,  but shall not be entitled to any
          bonus for a completed calendar year which has not yet been paid.

     (e)  Adverse  Change.  Executive  may  terminate  his  employment  with the
          Company under this  Agreement in the event of an Adverse Change in the
          manner  described in this Section 7(e) (provided such  termination has
          not been preceded or  accompanied  by a termination by the Company for
          cause as described  in Section  7(c),  and for the  avoidance of doubt
          such  termination  because  of  Adverse  Change  shall  in no event be
          considered a voluntary  resignation.  For purposes of this  Agreement,
          "Adverse  Change  shall  mean  any  of  the  foregoing   events:   (i)
          Executive's  base  salary is  decreased  below the Base  Salary  level
          established by Section 5, or (ii) Executive's title,  authority,  role
          or level of responsibilities  with the Company is decreased below that
          established  by Section 1 or (iii)  Executive  is required to relocate
          his  primary  office  from  Baltimore,  Maryland.  Executive  shall be
          regarded as having  terminated his employment with the Company because
          of  an  Adverse  Change  only  if  he  gives  written  notice  of  his
          termination  of  employment  pursuant to this  Section 7(e) within two
          months  following  the  effective  date of the  Adverse  Change (or if
          later,  within two months  after  Executive  receives  notice from the
          Company of the Adverse Change).  If

                                       3
<PAGE>

          Executive's  employment  terminates  pursuant  to this  Section  7(e),
          Executive  shall be entitled  to:  continue to receive the Base Salary
          provided  for  in  Section  5 for a  period  of 12  months  after  the
          effective  date of such  termination  of  employment  on the Company's
          normal payroll date during such period;  any bonus earned by Executive
          pursuant to Section 6(a) for a calendar year already completed but not
          yet paid; and any benefits to which Executive is entitled  pursuant to
          Sections  6(c)  through  6(e)  up  through  the   effective   date  of
          termination.

     (f)  Without Cause. The Company may terminate Executive's  employment under
          this  Agreement  without  cause,  which for purposes of this Agreement
          shall include any  termination  of  Executive's  employment by Company
          other  than "for  cause" as  defined  in  Section  7(c) and other than
          because of disability  pursuant to Section 7(b),  upon no less than 30
          days prior  written  notice.  If the  Company  terminates  Executive's
          employment without cause pursuant to this Section 7(f), then following
          such  termination  Executive shall be entitled to: continue to receive
          the Base  Salary  provided  for in Section 5 for a period of 12 months
          after the  effective  date of such  termination  of  employment on the
          Company's  normal payroll dates during such periods;  any bonus earned
          by  Executive  pursuant to Section  6(a) for a calendar  year  already
          completed  but not yet paid;  and any  benefits to which  Executive is
          entitled  pursuant  to  Sections  6(c)  through  6(e) up  through  the
          effective date of termination.

8.   Notice of Termination. Any Termination of Executive's employment by Company
     shall be communicated  in a written  Termination  Notice to Executive.  For
     purposes of this Agreement, a "Termination Notice" shall mean a notice from
     the Chief Executive  Officer which shall indicate the specific  termination
     provision in this Agreement relied upon and, if applicable, shall set forth
     in  reasonable  detail the facts and  circumstances  providing  a basis for
     termination of Executive's employment under the provision so indicated.

9.   Successors and Assigns.  This Agreement and all rights under this Agreement
     shall be binding upon,  inure to the benefit of, and be  enforceable by the
     parties  hereto and their  respective  personal  or legal  representatives,
     executors,   administrators,   heirs,  distributees,   devisees,  legatees,
     successors,  and assigns. This Agreement is personal in nature, and neither
     of the parties to this Agreement shall,  without the written consent of the
     other,  assign or transfer this Agreement or any right or obligation  under
     this  Agreement to any other person or entity,  except that the Company may
     assign this Agreement to a successor corporation.

10.  Notices.  For purposes of this Agreement,  notices and other communications
     provided  for in this  Agreement  shall be deemed to be  properly  given if
     delivered  personally  or sent by  United  States  certified  mail,  return
     receipt requested,  postage prepaid, or sent by overnight delivery service,
     addressed as follows:

       If to Executive:     At Executive's home address on file at the Company

       If to Company:       SITEL Corporation
                            111 South Calvert Street
                            Suite 1900
                            Baltimore, MD  21202
                            Attn: Phillip Clough, CEO and President

                                       4
<PAGE>

     or to such other  address as either  party may have  furnished to the other
     party in writing in  accordance  with this  Section.  Such notices or other
     communications  shall be effective when received if delivered personally or
     when  deposited in the U.S.  mail if  delivered  by certified  mail or when
     deposited with the overnight  delivery service if delivered by that method.
     Notices also may be given by facsimile  and in such case shall be deemed to
     be properly given when sent so long as the sender uses  reasonable  efforts
     to  confirm  and does  confirm  the  receiver's  receipt  of the  facsimile
     transmission.

11.  Miscellaneous.  No provision of this Agreement may be modified,  waived, or
     discharged unless such waiver,  modification,  or discharge is agreed to in
     writing and is signed by Executive and an authorized officer of Company. No
     waiver by either  party to this  Agreement at any time of any breach by the
     other party of, or  compliance  by the other party with,  any  condition or
     provision,  of this  Agreement  to be performed by the other party shall be
     deemed to be a waiver of similar or dissimilar  provisions or conditions at
     the same or any prior or subsequent time.

12.  Validity.  The invalidity or  unenforceability  of any provision(s) of this
     Agreement  shall not affect the  validity  or  enforceability  of any other
     provision of this  Agreement,  which other  provision  shall remain in full
     force and effect; nor shall the invalidity or unenforceability of a portion
     of any provision of this Agreement affect the validity or enforceability of
     the balance of such provision.

13.  Counterparts.  This  document may be executed in one or more  counterparts,
     each of which shall be deemed to be an original  and all of which  together
     shall constitute a single agreement.

14.  Headings.  The headings of the sections and  subsections  contained in this
     Agreement are for  reference  purposes only and shall not in any way affect
     the meaning or interpretation of any provision of this Agreement.

15.  Applicable  Law.  This  Agreement  shall be  governed by and  construed  in
     accordance with the internal substantive laws, and not the conflicts of law
     principles, of the State of Maryland.

16.  Entire  Agreement.  This Agreement  constitutes the entire agreement of the
     parties  with  respect  to the  terms of  Executive's  employment  with the
     Company and cancels and supersedes any prior agreements and  understandings
     of the parties with respect to such subject matter; provided, however, that
     this Agreement  shall not affect any  non-competition  and  confidentiality
     agreements  previously  entered into by Executive  with the Company each of
     which  shall  remain in full force and effect  according  to their  current
     terms.  There  are  no  representations,   warranties,  terms,  conditions,
     undertakings  or  collateral  agreements,  express,  implied or  statutory,
     between the parties  with  respect to the terms of  Executive's  employment
     other than those set forth in this Agreement.


                            (Signature page follows)

                                       5
<PAGE>
                                SIGNATURE PAGE TO
                              EMPLOYMENT AGREEMENT

IN WITNESS WHEREOF, Company and Executive have executed this Agreement.

                                       SITEL Corporation, a Minnesota
                                       corporation


                                       By: /s/ Phillip A. Cough
                                         ---------------------------------------
                                            Phillip A. Clough, CEO and President




                                       /s/ Dale Schuster
                                       -----------------------------------------
                                       DALE SCHUSTER

                                       6