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### Patient Information Handout

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## Branch Health Clinic Naval Station Norfolk

Welcome to the Military Medicine Department. This department isstaffed with military and civilian doctors, physician assistants(PA's), nurse practitioners (NP's), Independent Duty Corpsmen(IDC's), registered nurses (RN's), Licensed Practical Nurses(LPN's) and Hospital Corpsmen. It is open from 0700 to 1900 andsees patients on an appointment only basis. Patients should arriveon time for their appointment time and should bring their medicalrecords.

If you report to the clinic without an appointment and youbelieve that your condition is urgent, please let us knowimmediately. **DO NOT** wait in line. For non-urgent problems,you will be evaluated by clinic staff and referred to one ofseveral medical care services available to our beneficiaries. Thisinclude:
                        - Scheduling a same day (if available) or next available    appointment.
                        - Referral to the Military Acute Care Department (for new    injuries or illnesses that require urgent care).
                        - Referral to the Fast Track clinic (for minor, uncomplicated    illnesses).

**The primary method of obtaining health care is by schedulingan appointment with the assistance of the Tricare Service Center.Patients who desire an appointment should call **1-877-874-2273 or 1-866-645-4584**. A courtesy phone is availableat the reception desk. Clinic staff can provide assistance whennecessary and can be reached at 314-6245 or 314-6246.**

If you have an emergency, call 444-3333 (on Naval Station) or call 911 (civilian community) to request an ambulance. Please do not bring patients to the clinic after normal business hours as this may delay access to the care they need.

Patient care provider schedules are based on appointments of15-20 minutes per patient (15 minutes for follow-up appointments).This allows the provider to focus on your main medical problem. Ifyou have multiple or complex medical problems you should requesttwo consecutive appointments when you call the Tricare ServiceCenter or ask to speak to one of the clinic nurses prior toarranging your appointment.

Appointments for health care are in great demand and we workvery hard to ensure that all available appointments are properlyused. When a patient chooses to just not show up we lose theopportunity to use that appointment. This is costly to the Navy andreduces the number of appointments available to other personnel.**If you make an appointment and are unable to keep it for anyreason we ask that you call the Tricare Service Center prior toyour appointment time to inform them and to reschedule ifnecessary.**

Branch Health Clinic Naval Station Norfolk website 
 

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## Admiral Joel T. Boone Branch Health Clinic

In addition to Sewell's Point Medical Clinic, services are available at the Boone Health Clinic on the Joint Expeditionary Base Little Creek - Ft. Story West Campus.

http://www.med.navy.mil/sites/NMCP2/BranchClinics/BooneBHC/Pages/default.aspx

**Dental services** are available by calling (757) 953-8526/8527.

http://www.med.navy.mil/sites/NMCP2/BranchClinics/BooneBHC/Pages/JEB-LCDental.asp

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*Last Updated: 24 September 2012*

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