Office of the Comptroller of the 

Currency

FY 2017

Capital Investment Plan
Investment Name: OCC IT Infrastructure End User Services and Support (EUSS)

Type of Investment: Major IT Investment

Description:

This investment includes help desk support, personal computer equipment/software/O&M, 

Desktop Engineering, software packaging and push, and asset management. Customer support 

is provided through a distributed Help Desk that is interconnected using VO.

Investment Anticipated Outlay: (In Millions of $):

Type PY-1 and Prior PY 

2015

CY 

2016

BY 

2017

BY+1 

2018

BY+2 

2019

BY+3 

2020 BY+4 and Beyond Total

DME Sub Total (Including Gov FTE) Costs 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00

Total DME funding 0.00 0.00 0.00 0.00

Unallocated DME funding 0.00 0.00 0.00 0.00

O&M Sub Total (Including Gov FTE) Costs 107.33 70.80 65.70 67.70 67.70 67.70 67.70 67.70 582.33

Total O&M funding 70.80 65.70 67.70 204.20

Unallocated O&M funding 0.00 0.00 0.00 0.00

Total Cost (Including Gov FTE) 107.33 70.80 65.70 67.70 67.70 67.70 67.70 67.70 582.33

Total Gov FTE Cost 35.61 25.40 27.30 28.10 28.10 28.10 28.10 28.10 228.81

Number of FTE represented by costs 230.00 137.00 139.00 139.00 139.00 139.00 139.00 139.00 1201.00

Summary of Purpose, Goals, and Benefits: 

This investment provides the basic automated IT tools and technical support needed by the 

examination workforce to complete its core mission of supervising the National Banking System. 

The technology refresh for computers is three years and leasing the PC equipment keeps 

maintenance and operations costs relatively flat.

Return on Investment: 

The Return on Investment value for OCC IT Infrastructure End User Services and Support 

(EUSS) investment is not applicable.

Requirements/ Benefits/ Mandates: 

Legislative Mandate: N/A

Audit Finding or Material Weakness: N/A

Agency Strategic Plan / Annual Performance Plan: N/A

Presidential Priority: N/A

Other Requirement: N/A

Accomplishments and Future Objectives: 

Completed the refresh of OCC PC equipment and begin the planning for the next PC refresh 

cycle.

Details of Useful Life Period: 

Year the investment began: 1999

End Year of the current planning cycle: 2025

Description of why the investment is not consistent with life cycle model defined in OMB 

Circular A-131.: The End User Support Services investment provides desktop engineering and 
user help desk support to the agency. It does not follow a life-cycle cost model because these 

services are on-going and critical to enable the agency to carry out its mission.

Performance Evaluation and Metrics: 

Metric Description

Performance 

Measurement 

Category Mapping

Measurement 

Condition

Reporting 

Frequency Unit Of Measure CY Target

Latest 

Actual 

Result

Date of Latest 

Actual Result

Provide Customers a Replacement or 

Repaired Computer Within 3 Days of 

Reported Incident

Customer Satisfaction 

(Results) At target Quarterly

Number of 

Repairs/Replacements Over 3 

days

0.00 0.00 12/31/2015

Software Packages Are Ready For 

Computer Deployment on Schedule

Strategic and Business 

Results At target Quarterly Number of Packages Not Delivered On Schedule 0.00 0.00 12/31/2015

Major Software Releases and Service 

Packs Deployed with No Service 

Disruption

Strategic and Business 

Results Over target Monthly Percentage of Updates Deployed without Disruption 99.00 100.00 12/31/2015

Interest penalties on EUSS vendor 

invoices subject to the Prompt Pay Act 

as a percentage of the ITS approved 

budget

Financial Performance Under target Quarterly Percentage 0.50 0.00 12/31/2015

Continuous monitoring of flaw 

remediation and vulnerability 

awareness

Strategic and Business 

Results Over target Monthly Percentage of end user device scanned for vulns 95.00 50.00 12/31/2015

Mobile Device Enterprise Server 

Availability

Customer Satisfaction 

(Results) At target Quarterly Percentage Uptime 99.95 99.95 12/31/2015

Deliver Mobile Device Service to 

Customers within 7 Days of Request

Customer Satisfaction 

(Results) At target Quarterly Number of Service Requests Over 7 Days 0.00 0.00 12/31/2015
Investment Name: OCC IT Infrastructure Server Support Services (SSS) (Previous title "OCC 

IT Infrastructure Mainframes and Servers Support Services (MSSS)")

Type of Investment: Major IT Investment

Description:

This investment includes 1 mainframe and 594 servers in 1 data center. This investment 

includes Data Center systems operations and maintenance, mainframe O&M, server O and M, 

disaster recovery testing, and over 800 TB of SAN Storage.

Investment Anticipated Outlay: (In Millions of $): 

Type PY-1 and Prior PY 

2015

CY

2016

BY 

2017

BY+1 

2018

BY+2 

2019

BY+3 

2020 BY+4 and Beyond Total

DME Sub Total (Including Gov FTE) Costs 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00

Total DME funding 0.00 0.00 0.00 0.00

Unallocated DME funding 0.00 0.00 0.00 0.00

O&M Sub Total (Including Gov FTE) Costs 62.13 12.90 17.40 17.90 17.90 17.90 17.90 17.90 181.93

Total O&M funding 12.90 17.40 17.90 48.20

Unallocated O&M funding 0.00 0.00 0.00 0.00

Total Cost (Including Gov FTE) 62.13 12.90 17.40 17.90 17.90 17.90 17.90 17.90 181.93

Total Gov FTE Cost 12.98 3.90 3.80 3.90 3.90 3.90 3.90 3.90 40.18

Number of FTE represented by costs 77.00 22.00 20.00 20.00 20.00 20.00 20.00 20.00 219.00

Summary of Purpose, Goals, and Benefits: 

This investment includes 1,180 servers in one data center. This investment includes operations 

and maintenance for Data Center systems, servers, disaster recovery, and over 1,264 TB of 

SAN and NAS Storage.

Return on Investment: 

The Return on Investment value for OCC IT Infrastructure Server Support Services (SSS) 

investment is not applicable.

Requirements/ Benefits/ Mandates: 

Legislative Mandate: N/A

Audit Finding or Material Weakness: N/A

Agency Strategic Plan / Annual Performance Plan: N/A

Presidential Priority: N/A

Other Requirement: N/A

Accomplishments and Future Objectives: 

Improving the security of OCC server platforms.

Details of Useful Life Period: 

Year the investment began: 1999

End Year of the current planning cycle: 2025

Description of why the investment is not consistent with life cycle model defined in OMB 

Circular A-131.: The Server System Support investment provides for the operations and 

maintenance of the agency's data center services and as such does not specifically follow a 
traditional life-cycle cost model with a specified end date. The OCC uses benchmark information 

to determine the cost effectiveness of the SSS investment.

Performance Evaluation and Metrics: 

Metric Description

Performance 

Measurement 

Category Mapping

Measurement 

Condition

Reporting 

Frequency Unit Of Measure CY Target

Latest 

Actual 

Result

Date of Latest 

Actual Result

Platform Availability for Email Servers Strategic and Business 

Results Over target Quarterly Percent Uptime 99.95 100.00 12/31/2015

Availability of OCC Production Application 

and Infrastructure Servers Systems

Strategic and Business 

Results At target Quarterly Percentage Uptime 99.80 99.80 12/31/2015

Time to Respond to Production Server 

incidents

Customer Satisfaction 

(Results) At target Quarterly

Number of incidents 

exceeding 1 hour 

response

0.00 0.00 12/31/2015

Hours of Service Coverage and Support for 

Server Systems

Customer Satisfaction 

(Results) At target Monthly Hours Per Day 24.00 24.00 12/31/2015

Enterprise SAN Availability. Customer Satisfaction 

(Results) Over target Monthly Uptime Percentage 99.00 100.00 12/31/2015

Interest penalties on SSS vendor invoices 

subject to the Prompt Pay Act as a 

percentage of the ITS approved budget.

Financial Performance Under target Quarterly Percentage 0.50 0.00 12/31/2015

Continuous monitoring of flaw remediation 

and vulnerability awareness

Strategic and Business 

Results Over target Monthly

Percentage of servers 

scanned for 

vulnerabilies

95.00 100.00 12/31/2015
Bureau: OCC

Investment Name: OCC IT Infrastructure Telecommunications Services and Support (TSS)

Type of Investment: Major IT Investment

Description:

This investment includes Telecommunications WAN/LAN infrastructure connecting over 125 

OCC & OTS work locations, and voice systems installed in over 70 locations. Remote access to 

OCC systems is facilitated via VPN, dial-in, and cellular wireless access.

Investment Anticipated Outlay: (In Millions of $): 

Type PY-1 and Prior PY 

2015

CY 

2016

BY 

2017

BY+1 

2018

BY+2 

2019

BY+3 

2020 BY+4 and Beyond Total

DME Sub Total (Including Gov FTE) Costs 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00

Total DME funding 0.00 0.00 0.00 0.00

Unallocated DME funding 0.00 0.00 0.00 0.00

O&M Sub Total (Including Gov FTE) Costs 115.40 18.10 17.00 17.50 17.50 17.50 17.50 17.50 238.00

Total O&M funding 18.10 17.00 17.50 52.60

Unallocated O&M funding 0.00 0.00 0.00 0.00

Total Cost (Including Gov FTE) 115.40 18.10 17.00 17.50 17.50 17.50 17.50 17.50 238.00

Total Gov FTE Cost 12.66 4.00 4.30 4.40 4.40 4.40 4.40 4.40 42.96

Number of FTE represented by costs 74.00 22.00 23.00 23.00 23.00 23.00 23.00 23.00 234.00

Summary of Purpose, Goals, and Benefits: 

This investment includes Telecommunications WAN/LAN infrastructure connecting over 125 

OCC work locations, voice systems, and wireless access points. Remote access to OCC 

systems is facilitated via VPN, dial-in, and mobile devices using two-factor authentication. This 

investment also includes messaging services supporting 2,000 highly mobile bank examiners 

and approximately 4,000 staff. There are over 30 firewalls protecting the OCC network along 

with intrusion detection systems.

Return on Investment: 

The Return on Investment value for OCC IT Infrastructure Telecommunications Services and 

Support (TSS) investment is not applicable.

Requirements/ Benefits/ Mandates: 

Legislative Mandate: N/A

Audit Finding or Material Weakness: N/A

Agency Strategic Plan / Annual Performance Plan: N/A

Presidential Priority: N/A

Other Requirement: N/A

Accomplishments and Future Objectives: 

Continue to refresh telecommunication infrastructure to maximize uptime and ensure 

maintenance and security is maintained.

Details of Useful Life Period: 

Year the investment began: 1999
End Year of the current planning cycle: 2025

Description of why the investment is not consistent with life cycle model defined in OMB 

Circular A-131.: The Telecommunications System Support investment provides WAN/LAN 

telecommunications, remote access, wireless access, and landlines to support the agency's 

mission. This investment does not follow a life-cycle approach as the support does not have a 

specified end date because telecommunications support is on-going and essential to the agency 

mission.

Performance Evaluation and Metrics: 

Metric Description

Performance 

Measurement 

Category Mapping

Measurement 

Condition

Reporting 

Frequency Unit Of Measure CY Target

Latest 

Actual 

Result

Date of Latest 

Actual Result

WAN Network Availability Strategic and Business 

Results Over target Quarterly Percentage Uptime 99.80 100.00 12/31/2015

Telephone System Availability After the 

Completion of Office Moves, Office 

Renovations, or Opening of New Offices

Strategic and Business 

Results At target Quarterly Telephone System Availability 100.00 100.00 12/31/2015

Interest penalties on TSS vendor invoices 

subject to the Prompt Pay Act as a 

percentage of the ITS approved budget.

Financial Performance Under target Quarterly Percentage 0.50 0.00 12/31/2015

Telephone System Availability After the 

Completion of Telephone/Network Tech 

Refresh.

Customer Satisfaction 

(Results) Over target Monthly Telephone System Availability 95.00 100.00 12/31/2015

Continuous monitoring of flaw remediation 

and vulnerability awareness

Strategic and Business 

Results Over target Monthly

Percentage of telecom 

equipment scanned 

for vulns

95.00 100.00 12/31/2015

Break Fix Visits Post Refresh Customer Satisfaction 

(Results) Over target Monthly Number of Incidents 0.00 -1.00 12/31/2015