Fourth Amendment to CSG Master Subscriber Management System Agreement



 Exhibit 10.20C 
  
 Pages where confidential treatment has been requested are stamped “Confidential Treatment Requested and the Redacted Material has been
separately filed with the Commission,” and places where information has been redacted have been marked with (***). 
  
 FOURTH AMENDMENT 
 TO 

CSG MASTER SUBSCRIBER MANAGEMENT SYSTEM AGREEMENT 
 BETWEEN 
 CSG SYSTEMS, INC. 
 AND 
 COMCAST CABLE COMMUNICATIONS MANAGEMENT, LLC 
  
 This Fourth Amendment (the “Amendment”) is made by and between CSG Systems,
Inc., a Delaware corporation (“CSG”) and Comcast Cable Communications Management, LLC, a Delaware Limited Liability Company (“Customer”). CSG and Customer entered into a certain CSG Master Subscriber Management System
Agreement dated March 17, 2004, as subsequently amended by the parties (the “Agreement”), and now desire to amend the Agreement in accordance with the terms and conditions set forth in this Amendment. If the terms and conditions set forth
in this Amendment shall be in conflict with the Agreement, the terms and conditions of this Amendment shall control. Any terms in initial capital letters or all capital letters used as a defined term but not defined in this Amendment shall have the
meaning set forth in the Agreement. Upon execution of this Amendment by the parties, any subsequent reference to the Agreement between the parties shall mean the Agreement as amended by this Amendment. Except as amended by this Amendment, the terms
and conditions set forth in the Agreement shall continue in full force and effect according to their terms. 
  
 CSG and Customer agree as follows: 
  

	 	1.	Effective on January 1, 2005, the following amendments are made to the Agreement: 

  

	 	a.	The terms “non-rated telephony services” and “Non-Rated Telephony” shall be replaced with “residential voice services” and “Residential
Voice”, respectively, throughout the Agreement. 

  

	 	b.	The residential voice services described in Attachment A hereto shall be added as a new Exhibit C-5 to the “Recurring Services” set forth in Schedule C.


  

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	 	e.	The parties agree that except as set forth above in item c. and item d., the remainder of Section I.A of Schedule F shall remain unchanged. 


 

	 	f.	The following items shall be added to Section I.B of Schedule F: 

  

	 	·	***** **** ** *** ******* *********** **** **** ** *** ** ** ******* ******** ********* ***, ******, ***. 

  

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	05/04/05	 	1	 	#209-4596
	 CONFIDENTIAL AND PROPRIETARY INFORMATION - FOR USE BY AUTHORIZED EMPLOYEES OF THE PARTIES HERETO
ONLY
 AND IS NOT FOR GENERAL DISTRIBUTION WITHIN OR OUTSIDE THEIR RESPECTIVE COMPANIES










 **Confidential Treatment Requested and the Redacted Material has been separately filed with the
Commission.” 
  

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	 	h.	Addendum B in the Second Amendment executed October 11, 2004, Section 1. *** ****** ******* for residential voice services shall be deleted in its entirety and replaced
with the following: 

  

						
	Description of Item/Unit of Measure	  	Frequency	  	Fee	 
			
	 1.      Third Party Communication Software for residential voice
services (*** ** **
          ***** ******** ***** ********** *****)
(Note 2)
	  	Monthly	  	*	***


  
 Note 2:
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*** ********** ********* ***** ******** *****. 
  

	2.	The significant items that are to be provided and supported by Customer in their overall voice solution and that are not a part of CSG’s on going support,
functionality, or responsibility are set forth in Addendum B of the Second Amendment executed October 11, 2004 and are the responsibility of Customer. 

  

	3.	Development services, implementation and setup services, certification services, test environment set up and support requirements, and the associated fees in relation to
Residential Voice, shall be set forth in a mutually agreed upon Statement of Work or Amendment to the Agreement. 

  

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	 	IV.	*** ******* ***** *** ******** ************* *** ***** ******** 

  

					
	Description of Item/Unit of Measure	  	Frequency	  	Fee
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	05/04/05	 	2	 	#209-4596
	 CONFIDENTIAL AND PROPRIETARY INFORMATION - FOR USE BY AUTHORIZED EMPLOYEES OF THE PARTIES HERETO
ONLY
 AND IS NOT FOR GENERAL DISTRIBUTION WITHIN OR OUTSIDE THEIR RESPECTIVE COMPANIES










 **Confidential Treatment Requested and the Redacted Material has been separately filed with the
Commission.” 

					
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 IN WITNESS WHEREOF, the parties execute this Amendment on the date last signed below
(“Effective Date”). 
  

							
		
	CSG SYSTEMS, INC. (“CSG”)	  	 COMCAST CABLE COMMUNICATIONS MANAGEMENT, LLC
 (“CUSTOMER”)

				
	 By:
	  	 /s/ Edward C. Nafus
	  	 By:
	  	 /s/ D H Richardson

				
	 Name:
	  	 Edward C. Nafus
	  	 Name:
	  	 D H Richardson

				
	 Title:
	  	 President, BBS
	  	 Title:
	  	 SVP Administration

				
	 Date:
	  	 1/3/05
	  	 Date:
	  	 1/3/05


  


					
	05/04/05	 	3	 	#209-4596
	 CONFIDENTIAL AND PROPRIETARY INFORMATION - FOR USE BY AUTHORIZED EMPLOYEES OF THE PARTIES HERETO
ONLY
 AND IS NOT FOR GENERAL DISTRIBUTION WITHIN OR OUTSIDE THEIR RESPECTIVE COMPANIES










 **Confidential Treatment Requested and the Redacted Material has been separately filed with the Commission.”

  
 Attachment A 
  
 Exhibit C-5 
  
 Residential Voice Services 
  
 Residential Voice Services and Functionality. Customer shall receive the following
Residential Voice Services and Functionality: 
  

	1.	ACSR Module for Telephony. ACSR is required for the Telephony Services Functionality described below. The services include the infrastructure required to support a
Telephony Service Offering and the required interactions with the core billing engine, CCS. ACSR module for Telephony provides the Graphic User Interface for managing customer care functions and processes. **** *** **** ****** *** ********* ***
******** ** *** ** ******** *** *** ******** ** *** ***. 

  

	2.	Service Delivery System (SDS). Supports service initiation and triggering of the service order distribution API after an order is created, and supports order
versioning. Utilizing a Work Flow Manager SDS creates an ordered set of tasks (work plan) and then schedules and tracks these tasks to completion. Tasks defined by the client are manual and are completely user definable. CSG shall also support the
creation and installation of automatic tasks such as the initiating of the service order distribution interface to feed down stream OSS and Provisioning Systems. ******* *** *** ** ******** ** *** ***. 

  

	 	a.	Telephony Features (as applicable). ACSR module for Telephony can be configured to include the data structures necessary to collect the information for service
providers operating in a local facilities based service offering. ACSR module for Telephony does not provide for automated point-to-point interfaces to 3rd party trading partners in the base package. 

  

	 	·	E911 


	 	·	CARE 


	 	·	LIDB/CNAM 


	 	·	Local Number Portability 


	 	·	Directory Listing 


	 	·	Directory Assistance/Operator Services 


	 	·	Calling Card 


	 	·	Switch Provisioning 


	 	·	Voice Mail 

  

	 	b.	Automated Interfaces. The following automated interfaces are included in the Residential Voice Services: 

  

	 	·	Service Order Distribution – utilized by Customer to support provisioning of voice orders through Jacobs Rimmell (“JR”) 

  

	 	·	Third Party Verification – utilized by Customer to support the third party verification process through Istonish 

  

	 	·	Write Back Interface to JR – utilized by Customer to support capturing provisioning information 

  

	 	·	Usage Guide (Account Profile) – utilized by Customer to support the feed of customer account and order information from ACPV to Neptune 

  
 *** ******* ********** *** ******* **** ********** **** ***** ********** ***
******** ** *** ***. Installation fees may vary depending on the complexity of the interface. Fees for updates to existing interfaces and configuration changes and testing are set forth in Addendum B of the Second Amendment. 
  


					
	05/04/05	 	4	 	#209-4596
	 CONFIDENTIAL AND PROPRIETARY INFORMATION - FOR USE BY AUTHORIZED EMPLOYEES OF THE PARTIES HERETO
ONLY
 AND IS NOT FOR GENERAL DISTRIBUTION WITHIN OR OUTSIDE THEIR RESPECTIVE COMPANIES










 **Confidential Treatment Requested and the Redacted Material has been separately filed with the Commission.”

  

	3.	Event Processing Systems (EPS). The Event Processing System provides support for the processing of summary billing information from Neptune. Charges for EPS are set
forth in Schedule F as amended herein. EPS does not provide for the polling and collection of events from network elements. 

  

	 	a.	Usage Interfaces. ***** ***** ********** ******** *** ******** ** *** ***. Call plan setups and other ancillary charges associated with usage processing are set forth
in Addendum B of the Second Amendment. In addition, fees for updates to existing interfaces and configuration changes and testing are set forth in Addendum B of the Second Amendment. 

  

	4.	Application Administration. Provides CSG and the client the capability to establish, modify and maintain the additional rules tables and data structures required to
operate the system. Provides a Graphic User Interface to perform these functions. Includes the following capabilities. 

  

	 	a.	Product Catalog Setup and Maintenance (includes voice configuration in back office and CCS) 

  

	 	b.	Address parsing and storage 

  

	 	c.	Management of Numbering Resources (i.e. Telephony Numbers) and their geographic availability 

  

	 	d.	Management of Service Availability 

  

	 	e.	SDS Application Administration (includes support to set up automated interfaces described in paragraph 2.b above) 

  

	 	f.	EPS Application Administration 

  


					
	05/04/05	 	5	 	#209-4596
	 CONFIDENTIAL AND PROPRIETARY INFORMATION - FOR USE BY AUTHORIZED EMPLOYEES OF THE PARTIES HERETO
ONLY
 AND IS NOT FOR GENERAL DISTRIBUTION WITHIN OR OUTSIDE THEIR RESPECTIVE COMPANIES