EXHIBIT 10.3

                              SEPARATION AGREEMENT
                              --------------------


     THIS SEPARATION AGREEMENT AND GENERAL RELEASE ("Agreement") is entered into
effective  as of April 1, 2001 by and  between W. GAR  RICHLIN  ("Richlin")  and
SITEL CORPORATION ("SITEL").

     SITEL and  Richlin  have  mutually  agreed  to end their  employer-employee
relationship.  This  Agreement  is  intended  to provide the terms of the mutual
separation.

     1.  RESIGNATION.  Richlin hereby  resigns  effective  immediately  from all
positions he holds as a director and/or officer of SITEL  Corporation and any of
its subsidiaries and as a trustee of any of SITEL Corporation's benefit plans.

     2.  COMPENSATION.  As a material  inducement  to Richlin to enter into this
Agreement,  SITEL agrees to pay Richlin the  equivalent of twelve (12) months of
Richlin's current annual base salary ($400,000) in equal installments and on the
dates which  correspond to SITEL's  regular paydays from and after the effective
date of this  agreement.  In the event of Richlin's death prior to completion of
payment  of such  installments,  any  remaining  installments  shall  be paid to
Richlin's surviving spouse, if any, and otherwise to his estate.

     With respect to any SITEL benefit plans in which Richlin participated prior
to his  resignation,  Richlin's  participation in such plans shall end as of the
date of this  Agreement and Richlin  shall be entitled to such benefits  accrued
prior to the date of termination of his  participation  as may be payable to him
in accordance  with and subject to the terms and  conditions of such plans as in
effect from time to time.

     3. EFFECT ON OPTIONS. As of the date of this Agreement, Richlin has certain
options to  purchase  common  stock of SITEL  which by their  terms have  become
non-forfeitable,  meaning  Richlin  retains them  following  this  separation of
employment.  For  purposes of clarity,  Richlin's  non-forfeitable  options (the
"non-forfeitable options") are as follows:

     (a)  300,000  options  with an  exercise  price  of $3.50  each  originally
          granted on March 19, 1998, of which none are currently  exercisable as
          they are subject to a $9.00 price hurdle

     (b)  95,425  options  with an exercise  price of $4.78125  each  originally
          granted on January 18, 1999, of which 38,170 are currently exercisable

     (c)  104,575  options with an exercise  price of $4.78125  each  originally
          granted on January 18, 1999, of which 41,830 are currently exercisable

Such  non-forfeitable  options  shall  remain  outstanding  and  exercisable  in
accordance  with and subject to their terms and  conditions  as existed prior to
Richlin's  resignation.  If SITEL hereafter


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determines  in  its  sole  discretion  to  remove  the  $9.00  price  hurdle  to
exercisability  from options held by all then current SITEL  employees,  in that
event  SITEL at the same  time  will  also  remove  the  $9.00  price  hurdle to
exercisability from the options held by Richlin.

     For purposes of clarity, Richlin's remaining options which are forfeitable,
and which by their terms and  conditions  terminate  upon the effective  date of
this  Agreement,  are the 75,000  options  granted  on January 3, 2000,  and the
30,000 options granted on January 11, 2001.

     Richlin acknowledges that following the effective date of this Agreement he
will accrue no further  interest or vesting in any options to purchase  stock of
SITEL and shall be  limited  in his  rights to  exercise  stock  options  to the
non-forfeitable options described above.

     4. FULL CONSIDERATION. Richlin expressly acknowledges that the compensation
provided  in  Paragraph 2 includes  consideration  for the  settlement,  waiver,
release,  and  discharge of any and all claims  arising  under the common law or
under  federal  state  or  local  statute,  law  or  regulation,  pertaining  to
employment  discrimination based on race/color,  religion, sex, national origin,
disability,  or age (Age  Discrimination in Employment Act), wrongful discharge,
breach of  contract,  infliction  of  emotional  distress,  or any other  reason
established by the common law or by federal, state or local laws.

     5. COOPERATION. If any matters for which Richlin was responsible during his
employment  remain pending as of the date of this  Agreement,  Richlin agrees to
provide any  cooperation  or assistance  reasonably  needed by SITEL to complete
such  matters.  If any claims,  actions or  proceedings  involving  or affecting
SITEL, its subsidiaries or affiliates,  or their respective officers, agents and
employees, arise which pertain to any period, transaction or occurrence prior to
and  including  the  date  of this  Agreement  and in  respect  of  which  SITEL
reasonably  believes  Richlin's  assistance  or  cooperation  will be advisable,
Richlin  agrees to cooperate  fully with SITEL in  investigating,  preparing and
testifying  in  respect  of  such  claims,  actions  or  proceedings.  Richlin's
assistance  and  cooperation  shall be provided  without  further  consideration
beyond that  provided  in  Paragraph 2 of this  Agreement  but Richlin  shall be
reimbursed for all  reasonable  out-of-pocket  expenses in connection  with such
assistance  and  cooperation  which is incurred and reported in accordance  with
SITEL's policies and procedures.

     6. RETURN OF PROPERTY.  Richlin shall promptly return to SITEL all property
of SITEL which remains within Richlin's possession or control, including without
limitation, as applicable,  keys, access cards, passwords,  computers,  cellular
phones, and automobiles.

     7.  NON-ADMISSION.  This Agreement  shall not in any way be construed as an
admission by SITEL,  its  officers,  agents,  or  employees,  of any wrongful or
unlawful act or omission  whatsoever  against Richlin or any other person, or by
Richlin of any wrongful or unlawful act or omission  whatsoever against SITEL or
any other person. SITEL specifically  disclaims any liability to, or wrongful or
unlawful  act or omission  against,  Richlin or any other  person on the part of
itself, its officers,  agents or employees.  Richlin specifically  disclaims any
liability  to, or  wrongful or unlawful  act or omission  against,  SITEL or any
other person on his part.

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     8. WAIVER. As a material inducement to SITEL and Richlin,  respectively, to
enter into this  Agreement,  Richlin and SITEL  represents to each other that he
and they, respectively, have not filed any lawsuits, charges, or complaints with
any local, state or federal agency or court of law arising from his relationship
with SITEL,  including the mutual termination of such relationship.  Richlin and
SITEL further  represent to each other that,  subject to the other's  compliance
with the  terms of this  Agreement,  he or they  will  not seek to  recover  any
monetary damages against the other.

     9.  INTENT.  The  parties  understand  and agree  that the  overriding  and
controlling  intent of this  Agreement  is to  accomplish  a full release of all
claims or  actions  Richlin  has or might  have  against  SITEL,  as well as any
parent,  subsidiary or affiliated company,  its and their officers,  agents, and
employees,  or which SITEL has or might have against Richlin,  for any wrongful,
unlawful or unfair act or omission up to and including the date of the execution
of this  Agreement.  Richlin,  for himself and his successors and assigns,  does
hereby  release,  settle,  acquit and forever  discharge  SITEL,  as well as any
parent,  subsidiary,  or affiliated company, its and their officers,  agents and
employees,  and SITEL,  for itself and its successors  and assigns,  does hereby
release,  settle,  acquit and forever discharge Richlin, of and from any and all
claims,  actions,  causes of action,  rights,  demands,  debts,  damages, or any
action of whatever  nature arising from or during  Richlin's  relationship  with
SITEL, including the mutual termination thereof.

     10.  KNOWING  AND  VOLUNTARY.   Richlin  expressly   acknowledges  that  he
understands  all the  provisions of this  Agreement and that he is knowingly and
voluntarily  entering into this  Agreement.  Richlin further  acknowledges  that
SITEL has  encouraged and given him the  opportunity  to thoroughly  discuss all
aspects of this Agreement  with his attorney and other  advisors  before signing
this Agreement.

     11.  GOVERNING LAW. This Agreement is made and entered into in the State of
Maryland and shall in all respects be interpreted,  enforced, and governed under
the laws of said State. The language of all parts of this Agreement shall in all
cases be construed as a whole,  according to its fair meaning,  and not strictly
for or against any of the parties hereto.

     12. EFFECT OF INVALIDITY. If any provision of this Agreement is declared or
determined by any court of competent jurisdiction to be illegal,  invalid, void,
or  unenforceable,  the legality,  validity and  enforceability of the remaining
provisions shall not be affected  thereby,  and such illegal,  invalid,  void or
unenforceable or invalid provision shall be deemed not a part of this Agreement.

     13.  ENTIRE  AGREEMENT.  This  Agreement  sets forth the  entire  agreement
between the parties and, unless otherwise specified herein, fully supersedes any
and all prior agreements or  understandings  between the parties as to Richlin's
employment,  including without  limitation his employment  agreement dated as of
January 1, 2000,  except as  expressly  provided in  Paragraph 3 and as provided
below in this Paragraph 13: (a) Richlin acknowledges his continuing  obligations
to  comply  with  the  provisions  of the  Confidentiality  and  Non-Competition
Agreement  between  SITEL and  Richlin  dated on or about  March  19,  1998 (the
"Non-Compete"),  which agreement remains in full force and effect.  SITEL agrees
that the 18 month period  specified in the  Non-

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Compete shall  commence with the effective date of this Agreement (as opposed to
commencing at the conclusion of the period that compensation is paid pursuant to
Paragraph  2).  (b)  SITEL  and  Richlin   specifically   acknowledge  that  the
Indemnification Agreement dated on or about March 19, 1998 relating to Richlin's
service as an officer and director  remains in effect  according to its existing
terms and conditions.

     14.  OPPORTUNITY TO REVIEW.  Richlin expressly  acknowledges that SITEL has
advised him that he may take up to  twenty-one  (21) days in which to review the
terms of this Agreement,  and that following his execution of this Agreement, he
has an  additional  seven (7) days in which to revoke  his  agreement.  Any such
revocation  shall not affect the  resignations  tendered by Richlin  pursuant to
Paragraph 1, which shall remain in full force and effect from the date  thereof.
Furthermore,  in the event of any such revocation,  the resignations tendered by
Richlin  shall,  solely for  purposes of paragraph  7(d) of  Richlin's  existing
employment agreement, neither be presumed to be voluntary nor involuntary.


                                                     /s/ W. Gar Richlin
                                                     ---------------------------
                                                     W. Gar Richlin


                                                     SITEL CORPORATION


                                                     By:/s/ James F. Lynch
                                                     ---------------------------
                                                     James F. Lynch, Chairman

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