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Treasury Franchise Fund 

FY 2013 

President’s Budget 

Submission 
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Table of Contents

Section 1 – Purpose ....................................................................................................................... 3

1A – Mission Statement.............................................................................................................. 3 

1.1 – Resource Detail Table........................................................................................................ 3 

1B – Mission Priorities and Context ........................................................................................... 3 

Section 2 – Budget Adjustments and Appropriation Language ............................................... 7

2.1 – Budget Adjustments Table................................................................................................. 7 

2A – Budget Increases and Decreases Description..................................................................... 7 

2.3 – Operating Levels Table...................................................................................................... 9 

2B – Appropriations Language and Explanation of Changes................................................... 10 

2C – Legislative Proposals........................................................................................................ 10 

Section 3 – Budget and Performance Report and Plan ........................................................... 11

3A – Administrative Services ................................................................................................... 11 

3.1.1 –Administrative Support Services Budget and Performance Report and Plan................ 12 

3B – Information Technology Services .................................................................................... 12 

3.1.2 – Information Technology Services Budget and Performance Report and Plan ............. 13 

Section 4 – Supplemental Information...................................................................................... 14

4A – Capital Investment Strategy ............................................................................................. 14 
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Section 1 – Purpose 

1A – Mission Statement

To assist customer agencies in meeting their mission by providing responsive, customer-focused, 

cost-effective administrative support services.

1.1 – Resource Detail Table

Dollars in Thousands

FY 2011 FY 2012 FY 2013

% Change

FY 2012

Actual Estimated Estimated to FY 2013

FTE AMOUNT FTE AMOUNT FTE AMOUNT FTE AMOUNT

Budgetary Resources: 

Revenue/Offsetting Collections

Administrative Services $99,600 $105,491 $121,513 15.19%

Information Technology Services $79,166 $144,803 $130,078 -10.17%

Total Revenue/Offsetting Collections $178,766 $250,294 $251,591 0.52%

Unobligated balances, Start of year $71,570 $71,525 $73,892 3.31%

Recoveries of prior year obligations $3,649 $7,298 $10,209 39.88%

Total Budgetary Resources Available $253,985 $329,117 $335,693 2.00%

Expenses/Obligations

Administrative Services 689 $109,555 738 $111,064 770 $121,513 4.34% 9.41%

Information Technology Services 337 $72,905 499 $144,161 486 $130,078 -2.64% -9.77%

Total Expenses/Obligations 1,026 $182,460 1,237 $255,225 1,256 $251,591 1.52% -1.42%

Net Results ERR $71,525ERR $73,892ERR $84,101 13.82%

1B – Mission Priorities and Context

The Treasury Franchise Fund’s (the Fund) vision is to be a leader in providing responsible, 

effective administrative support services through commitment to service, efficient operations, 

openness to change, and values-based behavior. The Fund provides accounting, procurement, 

travel, human resources, and information technology (IT) services through the Fiscal Service, 

Administrative Resource Center (ARC). Services are provided to more than 70 federal 

customers, including most of the Department of the Treasury, on a reimbursable, fee-for-service 

basis. 

Priorities

• Maintain outstanding operational service to customer agencies.

• Continue to identify and implement operational efficiencies with the goal of achieving subinflationary price increases.

• Promote and maximize shared services benefits in support of Treasury and government-wide 

initiatives.

• Continue to assess and report our performance and provide timely feedback to customers.

• Enhance human capital strategies to recruit, develop, and provide for a challenging, 

rewarding and values based work environment. 
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A major focus of the Fund is achieving sub-inflationary price increases for customers. The Fund 

leverages customer base expansion and process improvement initiatives to achieve economies of 

scale. Specifically, during FY 2013, the Fund plans to continue realizing efficiency 

improvements via the Data Center Consolidation/Fiscal IT initiative within the Fiscal Service

and further utilize the Internet Payment Platform (IPP) to improve the efficiencies in handling 

and processing vendor invoices.

Another Fund priority is to support Treasury and government-wide initiatives by providing 

timely, high quality, cost effective, and value added administrative support services. This 

requires continual assessment of services offered to market demands and adherence to the Fund’s 

“good government” vision. This vision ensures compliance with applicable rules and regulations 

and promotes cost savings through efficient and standardized service delivery while maintaining 

high customer satisfaction. Standardized internal business processes and implementing 

customers consistent with the defined target are two specific means used by the Fund to support 

the vision. Specifically, the Fund will provide support to Treasury and government-wide 

initiatives:

• During FY 2010, the Fund completed infrastructure changes necessary to serve the role of a 

Trusted Internet Connection Access Provider (TICAP) for Treasury in response to the Office 

of Management and Budget's (OMB) government-wide internet security initiative. 

• Beginning in FY 2011, the Fund started hosting the production infrastructure for the 

Financial Crimes Enforcement Network (FinCEN) IT Modernization effort, a Treasury high 

priority initiative. Also the Fund provided support for national priorities through 

administrative support to several new programs including; 1) Consumer Financial Protection 

Bureau (CFPB), 2) Financial Stability Oversight Council (FSOC), 3) Office of Financial 

Research (OFR), 4) Small Business Lending Fund (SBLF), and 5) State Small Business 

Credit Initiative (SSBCI). 

• Beginning in FY 2012, the Fund lent support to agencies to review and assess using the 

Budget Formulation, Execution, and Performance Manager (BFEM) by accepting and 

operating BFEM within the Administrative Services budget activity section of the Fund. 

A major operational priority is to assess and report on service delivery performance and provide 

customers with timely performance feedback in areas in which the Fund and customers must 

work together to successfully perform administrative services. During FY 2011, the Fund 

reviewed and made necessary adjustments to performance metrics and benchmarks to be 

incorporated in FY 2012 customer agreements. Performance feedback is critical to customers’ 

ability to improve the efficiency of their own operations, which will lower the level of effort 

required to support them and maximize the benefits achieved through shared services.

Another operational priority is enhancing its shared service solution to better support customers 

in a Shared Services Provider (SSP) role. The Fund continues efforts to improve shared 

solutions. The following items, with actual or expected completion dates, represent the 

significant endeavors:

• Consolidation from five to two data centers within Treasury's Fiscal Service (FY 2012) 

• Completed the implementation of IPP (FY 2011) 

• Completed the consolidation of two Oracle E-Business Suite installations (FY 2011) 
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• Upgrade of Oracle E-Business Suite to Release 12 (FY 2012). This modernization effort was 

reviewed by OMB's Financial System Advisory Board and found to be in compliance with 

the guiding principles outlined in OMB Memorandum M-10-26

• Implement E-Travel Solution compliant with solutions offered in the General Services 

Administration (GSA) to contract renewal (FY 2013) 

• Upgrade of E-Procurement Contract Writing Solution (FY 2013) 

As significant budgetary resources are used for salaries and benefits, human capital strategies 

such as recruiting and retention efforts are a high priority. Our goal is to recruit high-quality, 

dedicated employees who care about the success of the Fund and its customers. Additionally, 

the Fund focuses on development processes to educate and train staff on new responsibilities as 

federal stewards, and providing a challenging, rewarding, and values based work environment. 

Emphasis is placed on information sharing demonstrated by regular town hall meetings and the 

presentation of customer feedback to employees.

Context The Government Management Reform Act of 1994 (GMRA) authorized the 

establishment of six franchise fund programs within the Federal Government. The franchise 

concept was built on OMB’s twelve operating principles for business-like organizations, 

including provider competition, customer’s voluntary exit, full cost recovery, initial 

capitalization, and performance measurement and benchmarking.

In 1996, OMB designated the Department of the Treasury as one of the six Executive Branch 

agencies authorized to establish a franchise fund program. The Fund began operations in 1997 

and through FY 2008, provided services through the Bureau of the Public Debt’s (BPD) ARC, 

Financial Management Service’s (FMS) Treasury Agency Services (TAS) and Treasury 

Departmental Office's FedSource and Federal Consulting Group (FCG). In FY 2009, the Fund 

worked with FMS to migrate TAS from the Fund, successfully transitioned FCG to another 

federal host, and substantially closed out the FedSource business activity. Accordingly, the 

administrative and IT support provided by ARC are the only services rendered in FY 2010 and 

thereafter.

The Fund currently holds designations by the OMB or provides critical support to Treasury for 

the following line of business initiatives:

• Designated Center of Excellence for Financial Management Line of Business (FMLoB). 

• Designated Shared Services Center for Information Systems Security Line of Business

(ISSLoB). 

• Supports Treasury in the Human Resources Line of Business (HRLoB). 

• Supports Treasury in the Public Key Infrastructure (PKI) SSP designations. 

• Supports the Budget Formulation and Execution Line of Business (BFELoB) through the 

transition of BFEM to the Fund in FY 2012. 

Through actively supporting the lines of business initiatives and the vision and priorities outlined 

above, the Fund directly aligns with Treasury's strategic goal to “manage the government’s 

finances in a fiscally responsible manner.” The Fund has demonstrated successes in reducing 

duplication, providing accurate and timely financial management information, and providing 

responsive support for government-wide initiatives.
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The Fund reduces the number of federal administrative systems by providing access to an 

integrated system platform for financial management, travel, procurement, human resources, and 

IT services. In addition, as a SSP, the Fund provides many customers with value added services, 

such as transaction processing and financial reporting. The Fund currently provides:

• 34 organizations with financial management services 

• 38 organizations with travel services 

• 35 organizations with procurement services 

• 31 organizations with human resource services 

• 15 organizations with IT services

Providing shared services to federal customers result in cost savings and improved quality and 

compliance. Savings are achieved through consolidated buying power and cost sharing 

opportunities in the areas of operations and maintenance, enhancements, and upgrades.

Improved quality and compliance is achieved through the Fund’s service model and standardized 

business processes that align with applicable laws, rules, and regulations as evidenced by having 

received 15 consecutive unqualified audit opinions. In addition, the Fund undergoes a Type II 

Statements on Standards for Attestation Engagements (SSAE) 16 audit annually and has received 

nine consecutive unqualified opinions. The SSAE 16 results enhance customer confidence and 

reduce agency's annual financial statement audit costs. 

A key challenge for the Fund is maintaining service and customer satisfaction levels while 

pursuing cost reduction and containment initiatives, such as transitioning customers to the 

standardized service delivery model. For FY 2012, the Fund has maintained costs at levels 

commensurate with FY 2011. This was achieved through initiatives to consolidate two Oracle 

E-Business Suite installations and further implement standardized business practices. In 

addition, ARC collaborated with FMS and OMB to develop the internet web site

www.paymentaccuracy.usaspending.gov in accordance with aggressive timelines mandated in 

Executive Order 13520. The web site includes detailed information regarding cause and 

corrective actions on more than $110 billion improper payments made in FY 2009. 

In FY 2013, the Fund will maintain its commitment to excellence and continue to meet all 

strategic goals and benchmarks. The Fund continues to look for measured and controlled growth 

opportunities to expand existing service lines or add other value added, in-demand administrative 

services.

There is a positive outlook for shared services in the Federal Government. The Fund anticipates 

further growth in this sector due to OMB’s Line of Business (LoB) initiatives and increased 

budget constraints. 

There is tremendous synergy between the business model established by the Treasury several 

years ago and recent OMB initiatives. Each model supports the concept of sharing costs across 

agencies to reduce each entity’s cost burden, especially capital investments in systems. In 

addition, most of the LoBs use competition to keep the costs of service providers to a minimum 

and to allow customer agencies to shop around for the service provider that best satisfies their 

needs. 
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Section 2 – Budget Adjustments and Appropriation Language 

2.1 – Budget Adjustments Table

Dollars in Thousands

Treasury Franchise Fund FTE Amount

FY 2012 Estimated 1,190 $245,332

Changes to Base: 

Adjustment to Estimate: 47 $9,893

Adjustment to Estimate 47 $9,893

Maintaining Current Levels (MCLs): - $3,095 

Maintaining Current Levels - $3,095

Efficiency Savings:

Data Center Consolidation

Subtotal FY 2013 Changes to Base

Total FY 2013 Base

(13) ($16,018)

(13) ($16,018)

34 ($3,030)

1,224 $242,302

Program Increases: 32 $9,093

Customer Growth 32 $9,093

Total FY 2013 Estimated 1,256 $251,395

2A – Budget Increases and Decreases Description

Adjustment to Estimate .......................................................................... +$9,893,000 / +47 FTE

Adjustment to Estimate +$9,893,000 / +47 FTE

The Administrative Services budget activity has budget increases to support system 

enhancements, the addition of the BFEM program, and customer growth. 

Maintaining Current Levels (MCLs) ...................................................... +$3,095,000 / +0 FTE

Maintaining Current Levels +$3,095,000 / +0 FTE

Funds are requested for inflation adjustments (1.7 percent) in non-labor expenses such as GSA 

rent adjustments, postage, supplies and equipment and health benefits and the increase in Federal 

Employees Retirement System participation. No inflation adjustment is requested for the 

proposed 2013 pay raise (0.5 percent).

Efficiency Savings ................................................................................... -$16,018,000 / -13 FTE

Data Center Consolidation -$16,018,000 / -13 FTE

The Information Technology budget activity has budget decreases for the savings resulting from 

the Fiscal IT project. Through continued integration of services and infrastructure optimization 

efforts, the Fiscal IT project will achieve approximate savings of $16 million in infrastructure 

management costs in FY 2013. Infrastructure optimization efforts are focused on reducing 

infrastructure costs through increased use of virtualization technology, modernizing backup 

operations, and other efficiency gains in IT operations. The majority of the savings, $13 million, 

will be achieved through changes to the portfolio of contracts for services including in-sourcing 

work performed by more than 50 contractors. The remaining savings are achieved through 

reductions in salaries and benefits and other spending categories.
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Program Increases ..................................................................................+$9,093,000 I+32 FTE

Customer Growth +$9,093,000 I +32 FTE

Customer growth is expected within each ofthe offerings within the Administrative Services 

budget activity and via the economies of scale that can be realized to contribute to Treasury's 

goal of fostering prudent use oftaxpayer resources in operating the government. ]
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2.3 – Operating Levels Table

Dollars in Thousands 

FY 2011

Treasury Franchise Fund Actual

FY 2012

Estimated

FY 2013

Estimated

FTE 1,026 1,1237 1,256

Object Classification

11.1 - Full-time permanent 70,664 91,109 92,652

11.6 - Overtime 1,509 1,694 1,695

11.7 - Other Personnel Compensation 1,840 2,113 2,155

11.9 Personnel Compensation (Total) 74,013 94,916 96,502

12 - Personnel benefits 22,670 26,664 27,476

21 - Travel and transportation of persons 1,368 1,723 1,780

22 - Transportation of things 50 9 15

23.3 - Communication, utilities, and misc charges 1,745 7,835 8,497

24 - Printing and reproduction 0 36 37

25.1 - Advisory and assistance services 12,584 3,394 7,241

25.2 - Other services 5,393 43,398 35,649

25.3 - Other purchases of goods and services from Govt. accounts 26,922 45,698 46,389

25.7 - Operation and maintenance of equip 21,234 19,227 16,665

25.8 - Subsistence and support of persons 5 0 0

26 - Supplies and materials 918 1,283 1,299

31 - Equipment 15,558 11,042 10,042

Total Budget Authority 182,460 255,225 251,591

Budget Activities:

Administrative Services 109,555 111,064 121,513

Information Technology Services 72,905 144,161 130,078

Total Budget Authority 182,460 255,225 251,591
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2B- Appropriations Language and Explanation of Changes

[lbe Fund receives no appropriated funds from Congress. J

2C - Legislative Proposals

JThe Fund has no legislative proposals for FY 2013.J
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Section 3 – Budget and Performance Report and Plan 

3A – Administrative Services

($121,513,000 from revenue/offsetting collections):

The Administrative Services budget activity supports OMB’s shared services concept and 

furthers “good government” by standardizing the administrative financial systems and processes 

required to operate federal organizations. Value is provided through cost sharing opportunities 

in systems capital investments as well as reduced operating costs through providing consolidated 

high quality, value added services. The Fund, a Center of Excellence for the FMLoB and a 

support organization for Treasury's HRLoB designation, provides administrative support 

functions with a focus on financial management, procurement, travel, and human resources. The 

program's success is evidenced by the increasing demand for services and the level of 

satisfaction expressed by customers. The goal owner for this budget activity is the Assistant 

Commissioner of the Fiscal Service’s Office of Administrative Services.

Description of Performance:

Administrative Services established an outcome measure and target of 80 percent to determine 

performance in satisfying the needs of customer agencies. Annually, the Fund conducts a 

customer satisfaction survey to assess performance within all service lines. For FY 2011, over 

half of the Fund’s customers responded to the survey, and an overall customer satisfaction rating 

of 93 percent was achieved, attributable in large part to continued excellence in meeting service 

level objectives and our commitment to continuous improvements to provide cost effective 

services. In FY 2012, the Fund passed along an average four percent savings to customers and 

sensed strong customer satisfaction in a difficult budget environment. If the Fund’s target 

continues to be excessively met, a more aggressive target may be considered. However, the 

variability of the number and mix of survey responses supports 80 percent as an appropriate 

target for the Fund for FY 2012 and FY 2013. 

Administrative Services has discontinued the operating expense metric and established an 

indirect cost target of 25 percent. The indirect cost metric represents indirect costs as a 

percentage of total costs and provides a better representation of the Fund's relative operating 

costs. This provides Fund management with a measure that encourages efficiency in 

administrative operations and helps to assure services are provided at the lowest possible cost. 

Initial calculations indicate an operating expense metric of 23 percent for FY 2012. The Fund 

will continue to pursue customer growth and evaluate indirect cost expenditures to maintain 

actual performance at or below the established target.
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3.1.1 –Administrative Services Budget and Performance Report and Plan

Dollars in Thousands 

Administrative Services Budget Activity

Resource Level FY 2006 FY 2007 FY 2008 FY 2009 FY 2010 FY 2011 FY 2012 FY 2013

Actual Actual Actual Actual Actual Actual Actual Estimate

Reimbursable Resources $90,516 $109,615 $96,952 $89,933 $93,046 $109,555 $111,064 $121,513

Total Resources $90,516 $109,615 $96,952 $89,933 $93,046 $109,555 $111,064 $121,513

Budget Activity Total $90,516 $109,615 $96,952 $89,933 $93,046 $109,555 $111,064 $121,513

Measure FY 2006

Actual

FY 2007

Actual

FY 2008

Actual

FY 2009

Actual

FY 2010

Actual

FY 2011

Actual

FY 2012

Target

FY 2013

Target

Cust. Satisfaction Index -

Admin Services (%)

75.0 91.0 97.0 89.0 81.0 93.0 80.0 80.0

Operating Expense (%) NA NA NA 7.0 8.0 8.0 DISC DISC

Indirect Cost (%) NA NA NA NA NA NA 25.0 25.0

Key: DISC - Discontinued and B - Baseline

3B – Information Technology Services

($130,078,000 from revenue/offsetting collections):

The Information Technology Services budget activity provides shared services to a variety of 

federal customers, both internal and external to Treasury. Value is provided through IT 

infrastructure consolidation and standardized IT service delivery in a modern, technically 

innovative, and secure environment. Customers avoid costly, long-term development projects 

when they take advantage of our shared services and environments. Services include 

information systems security, hosting, and software engineering. Additionally, end-user support 

and professional services are provided to the Fiscal Service and the Fund. The goal owners for 

this budget activity are the Fiscal IT Chief Information Officers (CIOs). 

The Fund, designated by the OMB as a SSC for ISSLoB, provides agencies with proven Security 

Assessment and Authorization (SA&A) and Continuous Monitoring (CM) services. The Fund 

delivers information security support to other federal agencies, while improving quality, 

accelerating delivery, and reducing customer costs.

Secure hosting services are provided for production, contingency, and development/and test 

regions. The Fund has critical supporting roles in the PKI SSP designation of the Department of 

Treasury. The Fund's PKI and directory experience makes end-to-end identity management 

solutions available to customers.

Rapid Application Development (RAD) techniques and a demonstrated ability to integrate 

commercially available solutions combine to provide high quality software engineering services 

at a competitive price.
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Description of Performance:

Information Technology Services established a management/customer service measure and 

target the same as Administrative Services. A customer satisfaction survey assessing the 

performance within all service lines is completed as a comprehensive score. Likewise, the 

results for FY 2011 are the same within Information Technology Services as within 

Administrative Services.

Information Technology Services has discontinued the operating expense metric and established 

an indirect cost target of 20 percent. The indirect cost metric represents indirect costs as a 

percentage of total costs and provides a better representation of the Fund's relative operating 

costs. This provides Fund management with a measure that encourages efficiency in 

administrative operations and helps to assure services are provided at the lowest possible cost. 

The Fund will continue to pursue customer growth and evaluate indirect cost expenditures to 

maintain actual performance at or below the established target. Due to the structure of this 

business, the target will vary from that of Administrative Services and was established at 20 

percent. Expectations of Fiscal IT will be favorable for this measure. Calculations indicate an 

operating expense metric of 22 percent for FY 2010.

3.1.2 – Information Technology Services Budget and Performance Report and Plan

Dollars in Thousands 

Information Technology Services Budget Activity

Resource Level FY 2006 FY 2007 FY 2008 FY 2009 FY 2010 FY 2011 FY 2012 FY 2013

Actual Actual Actual Actual Actual Actual Actual Estimate

Reimbursable Resources $0 $0 $0 $56,467 $73,858 $72,905 $144,161 $130,078

Total Resources $0 $0 $0 $56,467 $73,858 $72,905 $144,161 $130,078

Budget Activity Total $0 $0 $0 $56,467 $73,858 $72,905 $144,161 $130,078

Measure FY 2006 FY 2007 FY 2008 FY 2009 FY 2010 FY 2011 FY 2012 FY 2013

Actual Actual Actual Actual Actual Actual Target Target

Customer Satisfaction (%) NA NA NA 84.0 81.0 93.0 80.0 80.0

Operating Expense (%) NA NA NA 5.0 8.0 8.0 DISC DISC

Indirect Cost (%) NA NA NA NA NA NA 20.0 20.0

Key: DISC - Discontinued and B - Baseline

Detailed information about each performance measure, including definition, verification and validation is 

available. 
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Section 4 – Supplemental Information 

4A – Capital Investment Strategy

Information Technology (IT) Resource Planning and Strategic Alignment

The Fund continues to lead the way for responsible, effective government through commitment 

to cutting-edge technologies, service, efficient operations, sharing of best practices and openness 

to change, in order to meet the operating needs of the Federal Government. The Fund 

systematically analyzes the demand for its services, considers effective methods for delivery of 

these services and identifies the broad asset implications through sound managerial practices.

Effective InvestmentManagement

The Fiscal Service's enterprise architecture reviews ensure alignment of IT investments to bureau 

strategic plans and the strategic enterprise direction of Treasury. The reviews also identify 

potential duplication of systems. The Fund's Capital Planning and Investment Control program 

addresses the prioritization of new and existing IT investments, risk management, long-range 

planning, business objectives and alternative analysis. By tracking and reporting the progress of 

each investment and the performance measures achieved, the Fund ensures its IT investment 

portfolio is well managed and cost effective. 

Effective Project Execution

Through a disciplined and consistent approach to project management, IT investments are 

closely monitored for cost, schedule and performance to ensure expected results and benefits are 

achieved. Each IT investment has a dedicated, certified program manager and a fully staffed 

integrated program team to ensure the successful and timely implementation of new products and 

services. The utilization of Commercial off-the-shelf (COTS) technology and enterprise 

solutions has provided benefits including decreased costs and development time. 

The systems that support each investment are enhanced using RAD techniques that give the 

program manager the flexibility to quickly incorporate new functionality and improve efficiency 

across the bureau. 

Major IT Investment Summary

The Franchise Financial and Administrative Services (FFAS) investment is an integrated

investment system that supports a full service federal financial management operation. The 

system supports the Fund's complex business model and is configurable to meet the diverse 

financial needs of federal organizations. Oracle e-Business Suite (Oracle) is the major system 

that supports the FFAS investment requirements. Oracle is a web-enabled COTS application 

providing an integrated accounting, budgeting, and reporting system comprising multiple 

subsystems. The system enables financial management of budget execution, purchasing, 

accounts payable, accounts receivable, disbursements, fixed assets, and inventory and order 

management. Functions in Oracle are accounted for on a general ledger double entry accounting 

basis and allow for management reporting in addition to required external reporting. Oracle was 

deployed into production in October 2002 and has been integrated with many key feeder 

systems. 
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• The immediate (base + FY 2013 request) cost as well as the full life-cycle cost of the asset:

1. FY 2012-FY 2013: $50,492,000

2. FY 2011-FY 2013: $74,060,000

• The projected useful life of the asset: Projected until FY 2018 

• Timeframe for the “development, modernization and enhancement” phase of the 

investment for FY 2013:

1. FY 2013 R12 DME - The upgrade of the Fund's core financial system to Oracle Release

12 (R12) is expected to improve functionality of the system in areas of reporting and 

workflow to improve service offering to current and prospective customers. (start 

10/01/2012 and end 09/30/2013) 

2. FY 2013 CWS DME - The Contract Writing System (CWS) is a planned replacement for 

PRISM that is expected to be better integrated with Oracle and improve functionality. 

(start 10/01/2012 and end 09/30/2013) 

• The anticipated benefit(s) of the investment:

1. Production of accurate and timely information to support operating, budget, and policy 

decisions 

2. Enhances customer service to meet the needs of other government agencies and thus 

allowing those agencies to focus on mission-related activities 

3. Improves clarity, utility, and availability of federal financial information 

• How performance will be measured and evaluated:

1. Percent of monthly closes within three days (100%) 

2. Average call response time (seconds) for system support (8 seconds) 

3. Percentage of system availability for the month (99%) 

4. Percentage of financial system audits resulting in no material weaknesses (95%) 

The Government Agency Investment Services (GAIS) investment supports the Fiscal Service’s 

GAIS program. The Fiscal Service is working to achieve its long-term goal of consolidating the 

systems that house GAIS data into a single integrated control environment, which will reduce 

operational risks and allow the program to consolidate and standardize internal controls over 

GAIS processes. The control environment originally consisted of 18 processes in 

2006 and has been consolidated into eight standardized processes as of FY 2011. In FY 2012, 

the program plans to consolidate the remaining two processes, leaving six standardized processes 

and concluding the project.

• The immediate (base + FY 2013 request) cost as well as the full life-cycle cost of the asset:

1. FY 2012-FY 2013: $2,527,000

2. FY 2011-FY 2013: $4,036,000

• The projected useful life of the asset: Projected until FY 2022 
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• Timeframe for the “development, modernization and enhancement” phase of the 

investment for FY 2013:

1. FY 2013 DME - Software Upgrades (Define/Design/Develop/Deploy customer screens, 

reports, and user interfaces to provide timely, accurate, and informative analyses of 

government accounting data and to improve customer service) 

• The anticipated benefit(s) of the investment:

1. Strengthen services for government agencies

2. Empower government agency customers 

3. Improve program management for government agencies investment services 

• How performance will be measured and evaluated:

1. Percent of interest/principal payments for federal investments made accurately. (100%) 

2. Percent of federal investment transactions processed timely. (100%) 

3. Percent of application availability during published business hours. (100%) 

4. Percent of customer satisfaction survey results rated excellent. (56%) 

The Fund follows the IT strategy of the Fiscal Service, the host organization. To ensure mission 

success of the Fiscal Service’s mission at the lowest cost to the taxpayer, the Fiscal Service 

continues to strengthen its strategic planning processes to make the best possible use of resources 

across all business lines and budget activities, including the Fund's Administrative Services and 

Information Technology Services. The Fiscal Service created The Enterprise Architecture Group 

(EAG) to promote strategic alignment across the enterprise, optimize business processes by 

promoting an appropriate diversity and reuse of technology solutions and expose strategic 

planners to information that enables informed decisions. The EAG is charged with the following 

responsibilities:

• Evaluate program and support organization transition activities, focusing on need, enterprise 

alignment, impact, and constraints. 

• Determine the most effective course of action for each presented transition activity. 

• Develop and prioritize the transition plan. 

• Maintain business-related enterprise architecture models. 

• Publish Enterprise Architecture information. 

• Review and approve/disapprove capital planning investment documents. 

During FY 2012, as the Fund consolidates data center operations, additional governance 

processes will be established to ensure effective use of common IT resources.

Beginning with the FY 2012 budget submission, the Fund unveiled a restructured IT investment 

portfolio, further aligning budget activities and programs. The restructuring includes the 

movement of IT Infrastructure reporting to the Fund.
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Modern and Secure Technical Environment

The IT strategy embraces a modern and secure technical environment to support the Fund's 

programs, workforce, and customers. The Fund's software engineering framework will leverage 

open source technologies. The Fund will expand its virtual infrastructure and will leverage 

virtual technologies in the delivery of end user services. Furthermore, social media technologies 

and data services (for both structured and unstructured data) will be available for use in a secure 

manner as a productive means of business collaboration. 

As federal budget dollars shrink, federal program managers require cost effective IT services that 

align with business needs. The Fund’s Information Technology Services budget activity must 

meet customers' requirements for quality and cost. The Fund adopts the principles of continuous 

service improvement (CSI) to find where improvements in the efficiency and effectiveness of IT 

infrastructures can be made. The goal is to increase the use and efficiency (optimization) of IT 

assets, while reducing IT service costs for customers.