Treasury Franchise Fund

FY 2014 

Capital Investment Plan
Summary of Capital Investments for Shared Services Program (SSP)

This information is included in the Salaries and Expenses chapter of the Departmental Office FY 

2014 budget submission under the Capital Investment Strategy section.

Summary of Capital Investments for Administrative Resource Center (ARC)

IT Resource Planning and Strategic Alignment

Treasury Franchise Fund (TFF) continues to lead the way for responsible, effective government 

through commitment to cutting-edge technologies, service, efficient operations, sharing of best 

practices, and openness to change, in order to meet the operating needs of the Federal 

Government. TFF systematically analyzes the demand for its services, considers effective 

methods for delivery of these services, and identifies the investment implications through sound 

managerial practices.

Effective Investment Management

The Fiscal Service's Enterprise Architecture reviews and ensures the alignment of IT investments 

to Treasury’s strategic plan. The reviews also identify potential duplication of systems. TFF's 

Capital Planning and Investment Control program addresses the prioritization of new and 

existing IT investments, risk management, long-range planning, business objectives, and 

alternative analysis. By tracking and reporting the progress of each investment and the 

performance measures achieved, TFF ensures its IT investment portfolio is well managed and 

cost effective. 

Effective Project Execution

Through a disciplined and consistent approach to project management, IT investments are 

closely monitored for cost, schedule and performance to ensure expected results and benefits are 

achieved. Each IT investment has a dedicated, certified program manager and a fully staffed 

integrated program team to ensure the successful and timely implementation of new products and 

services. The utilization of Commercial off-the-shelf (COTS) technology and enterprise 

solutions has provided benefits, including decreased costs and development time.

The systems that support each investment are enhanced using Rapid Application Development 

(RAD) techniques that give the program manager the flexibility to quickly incorporate new 

functionality and improve efficiency across the bureau. 

Major IT Investment Summary

Franchise Financial and Administrative Services (FFAS)

The Franchise Financial and Administrative Services (FFAS) investment is an integrated 

investment system that supports a full service federal financial management operation. The 

system supports TFF's complex business model and is configurable to meet the diverse financial 

needs of federal organizations. Oracle e-Business Suite (Oracle) is the major system that 

supports the FFAS investment requirements. Oracle is a web-enabled COTS application that 

provides an integrated accounting, budgeting, and reporting system comprised of multiple 

subsystems. The system enables financial management of budget execution, purchasing, 
accounts payable, accounts receivable, disbursements, fixed assets, and inventory and order 

management. Functions in Oracle are accounted for on a general ledger double entry accounting 

basis and allow for management reporting in addition to required external reporting. Oracle was 

deployed in October 2002 and has been integrated with many key feeder systems. 

• The immediate FY 2014 request cost as well as the full life-cycle cost of the asset:

1. FY 2014: $26,292,000

2. FY 2012-FY 2018: $167,111,000

• The projected useful life of the asset: Projected until FY 2018

• Timeframe for the “development, modernization and enhancement” phase of the

investment for FY 2014:

1. FY 2014 R12 DME - The upgrade of TFF's core financial system to Oracle Release 12 

(R12) is expected to improve functionality of the system in areas of reporting and 

workflow to improve service offerings to current and prospective customers. (start 

10/01/2013 and end 09/30/2014)

• The anticipated benefit(s) of the investment:

1. Production of accurate and timely information to support operating, budget, and policy 

decisions

2. Enhances customer service to meet the needs of other government agencies and thus 

allows those agencies to focus on mission-related activities

3. Improves clarity, utility, and availability of federal financial information 

• How performance will be measured and evaluated:

1. Percent of monthly closes within three business days (100%)

2. Average call response time (seconds) for system support (8 seconds)

3. Percentage of help desk tickets closed within 60 minutes (50%)

4. Percentage of system availability for the month (99%)

5. Percentage of financial system audits resulting in no material weaknesses (95%)

• Remediation strategies for investments which are not meeting the stated cost, time and 

performance goals for FY 2012:

TFF follows the IT strategy of the Fiscal Service, the host organization. To ensure 

mission success of the Fiscal Service’s mission at the lowest cost to the taxpayer, the 

Fiscal Service continues to strengthen its strategic planning processes to make the best 

possible use of resources across all business lines and budget activities, including TFF's 

Administrative Services and Information Technology Services. The Fiscal Service

created The Enterprise Architecture Group (EAG) to promote strategic alignment across 

the enterprise, optimize business processes by promoting an appropriate diversity and 

reuse of technology solutions and expose strategic planners to information that enables 

informed decisions. The EAG is charged with the following responsibilities:

o Evaluate program and support organization transition activities, focusing on need, 

enterprise alignment, impact, and constraints.

o Determine the most effective course of action for each presented transition activity.
o Develop and prioritize the transition plan.

o Maintain business-related enterprise architecture models.

o Publish Enterprise Architecture information.

o Review and approve/disapprove capital planning investment documents.

Beginning with the FY 2012 budget submission, TFF unveiled a restructured IT 

investment portfolio, further aligning budget activities and programs. The restructuring 

includes the movement of IT Infrastructure reporting to TFF.

In FY 2012, TFF consolidated data center operations. Governance processes are being

established to ensure effective use of common IT resources.

Modern and Secure Technical Environment

The IT strategy embraces a modern and secure technical environment to support TFF's 

programs, workforce, and customers. TFF's software engineering framework will 

leverage open source technologies. TFF will expand its virtual infrastructure and will 

leverage virtual technologies in the delivery of end user services. Furthermore, social 

media technologies and data services (for both structured and unstructured data) will be 

available for use in a secure manner as a productive means of business collaboration.

As federal budget dollars shrink, federal program managers require cost effective IT 

services that align with business needs. TFF’s Information Technology Services budget 

activity must meet customers' requirements for quality and cost. TFF adopts the 

principles of continuous service improvement (CSI) to find where improvements in the 

efficiency and effectiveness of IT infrastructures can be made. The goal is to increase the 

use and efficiency (optimization) of IT assets, while reducing IT service costs for 

customers.

Telecommunications Systems and Support

The Telecommunications Systems and Support investment helps meet the Treasury strategic goal 

of effectively managing the government’s finances. This investment provides meaningful and 

timely operational performance information to Bureau of the Fiscal Service and Treasury 

management, which meets the Treasury strategic objective to manage resources effectively in 

order to accomplish the mission and provide quality customer service. The investment includes 

trunking and network services; lines and services; switching systems and components; local 

voice; long distance; Voice Over Internet Protocol (VOIP); virtual private networks; wireless 

networks; and secure Internet connectivity.

• The immediate FY 2014 request cost as well as the full life-cycle cost of the asset:

1. FY 2014: $14,696,000

2. FY 2012 - FY 2016: $109,030,589

• The projected useful life of the current asset: Projected until FY 2030.
• Timeframe for the “development, modernization and enhancement” phase of the 

investment for FY 2014:

1. FY 2014 Upgrade Telecommunications (Network and Telephony) Infrastructure DME: 

(start 10/01/2013; end 09/30/2014)

2. FY 2014 Expansion of Trusted Internet Connection (TIC) Services DME: (start 

10/01/2013; end 09/30/2014)

3. FY 2014 Common Services – Remote Access Solution DME: (start 10/01/2013; end 

09/30/2014)

• The anticipated benefit(s) of the investment:

1. Secure and reliable voice and data communications and support services regardless of 

location.

2. Secure and reliable Internet connection and support services for Treasury bureaus.

• How performance will be measured and evaluated:

1. Percentage of telecommunications service availability.

2. Percentage of “good” or “excellent” customer satisfaction ratings across all service 

interactions.

3. Percentage of telecommunications service requests completed on time.

4. Average time to complete a telecommunications service request.

5. Number of telecommunications service incidents resulting from configuration changes.

6. Average time to resolution for telecommunications service disruptions.

• Remediation strategies for investments which are not meeting the stated cost, time and 

performance goals for FY 2012:

Telecommunications Services and Support continues to meet its cost, time and performance 

goals for FY 2012, therefore, no remediation strategies are needed. 

Mainframe and Servers Support and Services

The Mainframe and Servers Support and Services investment helps meet the Treasury strategic 

goal of effectively managing the government’s finances. This investment provides meaningful 

and timely operational performance information to Bureau of the Fiscal Service and Treasury 

management, which meets the Treasury strategic objective to manage resources effectively in 

order to accomplish the mission and provide quality customer service. The investment includes 

Fiscal IT data center facilities; mainframe computers servers (including virtualization); 

peripherals; data storage; and support operations.

• The immediate FY 2014 request cost as well as the full life-cycle cost of the asset:

1. FY 2014: $65,513,000

2. FY 2012 - FY 2016: $336,813,408

• The projected useful life of the current asset: Projected until FY 2030.
• Timeframe for the “development, modernization and enhancement” phase of the 

investment for FY 2014:

1. FY 2014 Mainframe Processor Upgrade (Including Software Licenses) DME: (start 

10/01/2013; end 09/30/2014)

2. FY 2014 Expand Configuration Management Reporting and Compliance DME: (start 

10/01/2013; end 09/30/2014)

3. FY 2014 Expand Enterprise Log Management to all BFS Systems DME: (start 

10/01/2013; end 09/30/2014)

• The anticipated benefit(s) of the investment:

1. Secure and reliable computing platforms and support services for customer business 

applications.

• How performance will be measured and evaluated:

1. Percentage of mainframe and server service availability.

2. Percentage of mainframe and server incident response time targets met.

3. Percentage of mainframe and server incidents resolved on time.

4. Percentage of “good” or “excellent” customer satisfaction ratings across all mainframe 

and server service interactions.

 

• Remediation strategies for investments which are not meeting the stated cost, time and 

performance goals for FY 2012:

Mainframe and Servers Support and Services continues to meet its cost, time and 

performance goals for FY 2012, therefore, no remediation strategies are needed. 

End User Systems and Services

The End User Systems and Services investment helps meet the Treasury strategic goal of 

effectively managing the government’s finances. This investment provides meaningful and 

timely operational performance information to Bureau of the Fiscal Service and Treasury 

management, which meets the Treasury strategic objective to manage resources effectively in 

order to accomplish the mission and provide quality customer service. The investment includes 

office automation (e.g.: word processing, spreadsheet); messaging and collaboration services; 

workstations, desktop, laptop computers; telephones, cell phones, personal digital assistant 

(PDA) devices; fax machines, color printers, workgroup call center services and software.

• The immediate FY 2014 request cost as well as the full life-cycle cost of the asset:

1. FY 2014: $12,513,000

2. FY 2012 - FY 2016: $62,885,572

• The projected useful life of the current asset: Projected until FY 2030.
• Timeframe for the “development, modernization and enhancement” phase of the 

investment for FY 2014:

1. FY 2014 Common Services Messaging and Collaboration Solution DME: (start 

10/01/2013; end 09/30/2014)

2. FY 2014 PC on a Stick (solution to safely allow non-government furnished equipment to 

access the BFS network) DME: (start 10/01/2013; end 09/30/2014)

• The anticipated benefit(s) of the investment:

1. Secure and reliable end user computing platforms and support services.

• How performance will be measured and evaluated:

1. Percentage of end user service incident response time targets met.

2. Rate of service desk call abandonment.

3. Percentage of “good” or “excellent” customer satisfaction ratings across all end user 

service interactions.

4. Percentage of end user service calls resolved in 24 hours or less (excluding password 

reset).

5. Percentage of end user passwords reset in one hour or less.

6. Percentage end user requests completed with first contact with the service desk. 

• Remediation strategies for investments which are not meeting the stated cost, time and 

performance goals for FY 2012:

End User Systems and Services continues to meet its cost, time and performance goals for 

FY 2012, therefore, no remediation strategies are needed.