Department of the Treasury

Bureau of the Fiscal Service

Congressional Budget 

Justification and Annual 

Performance Report and Plan

FY 2019 
Fiscal Service - 2

Table of Contents

Section I – Budget Request........................................................................................................... 3

A – Mission Statement................................................................................................................ 3

B – Summary of the Request ...................................................................................................... 3

1.1 – Appropriations Detail Table .............................................................................................. 5

1.2 – Budget Adjustments Table................................................................................................. 5

C – Budget Increases and Decreases Description....................................................................... 5

1.3 – Operating Levels Table...................................................................................................... 7

D – Appropriations Language and Explanation of Changes ...................................................... 8

1.4 – Permanent, Indefinite Appropriations Table...................................................................... 9

E – Legislative Proposals............................................................................................................ 9

Section II – Annual Performance Plan and Report................................................................. 12

A – Strategic Alignment ........................................................................................................... 12

B – Budget and Performance by Budget Activity .................................................................... 16

2.1.1 – Accounting and Reporting Resources and Measures.................................................... 16

2.1.2 – Collections Resources and Measures............................................................................ 18

2.1.3 – Payments Resources and Measures .............................................................................. 19

2.1.4 – Retail Securities Services Resources and Measures..................................................... 22

2.1.5 – Wholesale Securities Services Resources and Measures.............................................. 23

2.1.6 – Debt Collection Resources and Measures..................................................................... 24

C – Changes in Performance Measures.................................................................................... 26

Section III – Additional Information ........................................................................................ 28

A – Summary of Capital Investments....................................................................................... 28
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Section I – Budget Request

A – Mission Statement

Promote the financial integrity and operational efficiency of the Federal Government through 

exceptional accounting, financing, collections, payments, and shared services.

B – Summary of the Request 

Fiscal Service’s multi-faceted mission supports the Federal Government’s National Financial 

Critical Infrastructure. Fiscal Service continues to work with the Federal financial community to 

identify improvements to core programs and streamline operations Government-wide. The 

bureau’s vision to “Transform financial management and the delivery of shared services in the 

Federal Government” and commitment to deliver strong leadership and exceptional operations

align with Treasury’s Strategic Goal 4 (Transform Government-wide Financial Stewardship) and 

Goal 5 (Achieve Operational Excellence) as follows:

 Provides Government-wide accounting and reporting services to include managing the 

Federal Government’s daily cash flows, accounting for the public debt, and publishing the 

Daily and Monthly Treasury statements as well as the Financial Report of the U.S.

Government 

 Operates the Federal Government’s collections and deposit systems by managing the 

Electronic Federal Tax Payment System (EFTPS) and implementing new and cutting edge 

tools to allow taxpayers, national park visitors, and others to pay taxes, entrance fees, and 

fines owed to the Federal Government electronically

 Provides centralized payment services to Federal agencies by annually disbursing 87 percent 

of the Government’s payments to include Veterans’ benefits, Social Security benefits, and 

Internal Revenue Service tax refunds, educating unbanked and underbanked Federal benefit 

recipients on the many electronic payment options available, and working with law 

enforcement to identify fraudulent activity and recover associated funds

 Offers investors the ability to buy and manage Treasury securities online via the 

TreasuryDirect system through which Treasury savings bonds, among other securities, may 

be purchased, tracked, and redeemed electronically

 Borrows the money needed to operate the Federal Government by performing auctions 

through which investors have the opportunity to purchase Treasury securities 

 Manages the collection of delinquent debt owed to the Federal Government by operating two 

programs, the Treasury Offset Program (TOP) and Cross-Servicing Program, to which 

Federal agencies are legally required to submit most debts delinquent for 120 days for 

collection action 

Fiscal Service, through efficient and effective management of these critical programs, 

demonstrates high performance and achieves outcomes and results that include:

 Financing Federal operations by collecting over $4 trillion in revenues

 Securely and timely disbursing 1.2 billion Federal payments, totaling more than $3.4 trillion, 

with 95.1 percent delivered electronically

 Making available $8.6 trillion to fund critical daily Federal Government operations 

 Developing the new USAspending.gov site using a single, Government-wide data schema 

resulting in the first Digital Accountability and Transparency Act (DATA Act) submission,
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with data from all 24 Chief Financial Officer Act agencies, timely published on the new 

spending transparency website 

In FY 2019, the Fiscal Service plans to accomplish many things with this budget request. Some 

of these goals include:

 Activities that support the President’s Management Council Mission Support Services 

Initiatives such as:

 Maximizing electronic payments

 Centralizing Federal disbursing

 Supporting reductions Government-wide improper payments

 Expanding electronic invoicing through the Invoice Processing Platform (IPP)

 Expanding and digitizing receivables using the Centralized Receivables Service (CRS)

 Reducing collections lockboxes and increase digitization

 Continuing to provide operational excellence to customers daily, which includes more than 

200 agencies and all American taxpayers

 Implementing Financial Management Innovation Pilots to support the Fiscal Service vision 

to transform financial management

 Expanding eCommerce collections solutions to allow all American citizens to do business 

with the Federal Government in a more efficient and effective manner
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1.1 – Appropriations Detail Table

Dollars in Thousands

Fiscal Service

Appropriated Resources

New Appropriated Resources FTE AMOUNT FTE AMOUNT FTE AMOUNT FTE AMOUNT FTE AMOUNT

Accounting and Reporting 439 $108,312 441 $107,576 437 $92,296 (4) ($15,280) -0.91% -14.20%

Collections 159 $36,197 159 $35,951 158 $35,232 (1) ($719) -0.63% -2.00%

Payments 557 $126,685 561 $125,825 556 $120,743 (5) ($5,082) -0.89% -4.04%

Retail Securities Services 441 $62,559 454 $62,134 439 $62,297 (15) $163 -3.30% 0.26%

Wholesale Securities Services 78 $19,304 78 $19,173 78 $20,269 - $1,096 0.00% 5.72%

Subtotal New Appropriated Resources $1,674 $353,057 1,693 $350,659 1,668 $330,837 (25) ($19,822) -1.48% -5.65%

Other Resources

 Reimbursables 420 $336,076 427 $377,980 431 $421,267 4 $43,287 0.94% 11.45%

Subtotal Other Resources 420 $336,076 427 $377,980 431 $421,267 4 $43,287 0.94% 11.45%

Total Budgetary Resources 2,094 $689,133 2,120 $728,639 2,099 $752,104 (21) $23,465 -0.99% 3.22%

* This column reflects levels appropriated in H.R. 255, the Consolidated Appropriations Act of 2017, for further details on the execution of these resources see the 2019 Budget 

Appendix chapter for the Department of the Treasury. FY 2017 FTE and Reimbursables are actuals.

FY 2017 FY 2018 FY 2019 FY 2018 to FY 2019

Enacted* Annualized CR Request Change % Change

1.2 – Budget Adjustments Table

Fiscal Service FTE Amount

FY 2018 Annualized CR 1,693 $350,659

Changes to Base:

Maintaining Current Levels (MCLs): 0 $3,286

Pay Annualization 0 $1,038

Non-Pay 0 $2,248

Adjustments to Base: (13) ($19,822)

Prior Program Decreases (13) ($19,822)

Subtotal Changes to Base (13) ($16,536)

Total FY 2019 Base 1,680 $334,123

Program Changes:

Program Decreases (12) ($3,286)

myRA (12) ($600)

Mission Support 0 ($2,686)

Total FY 2019 President's Budget 1,668 $330,837

Dollars in Thousands

Note: Prior program decreases include reductions to all budget 

activities identified in the FY 2018 President's Budget

C – Budget Increases and Decreases Description

Maintaining Current Levels (MCLs) ...................................................... +$3,286,000 / +0 FTE 

Pay Annualization +$1,038,000 / +0 FTE 

Funds are requested for annualization of the January 2018 pay raise.

Non-Pay +$2,248,000 / +0 FTE 

Funds are requested for inflationary adjustments to non-labor costs such as travel, contracts, rent, 

supplies, and equipment.
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Prior Program Decreases -$19,822,000 / -13 FTE

Prior program decreases include reductions to Accounting and Reporting, Collections, Payments, 

Retail Securities Services, Support Services, and Streamlining Staff/Other Efficiencies as first 

proposed in the FY 2018 President’s Budget.

Program Decreases .................................................................................. -$3,286,000 / -12 FTE

myRA -$600,000 / -12 FTE 

This reduction and savings are a result of the plan to wind down the myRA program.

Mission Support -$2,686,000 / +0 FTE 

Fiscal Service will delay implementation of customer self-service portals, on-line chat portals, 

and other mission support contracts impacting all budget activities and customers.
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1.3 – Operating Levels Table

Dollars in Thousands

Fiscal Service FY 2017 FY 2018 FY 2019

Object Classification Enacted* Annualized CR Request

11.1 - Full-time permanent 148,909 146,909 140,273

11.3 - Other than full-time permanent 339 524 524

11.5 - Other personnel compensation 4,806 4,806 5,853

11.8 - Special personal services payments 0 23,879 23,879

11.9 - Personnel Compensation (Total) 154,054 176,118 170,529

12.0 - Personnel benefits 50,242 49,242 48,241

13.0 - Benefits for former personnel 100 3,100 100

Total Personnel and Compensation Benefits $204,396 $228,460 $218,869

21.0 - Travel and transportation of persons 2,465 2,465 2,021

22.0 - Transportation of things 125 125 121

23.0 - Rent, Communications and Utilities 40,624 29,373 29,072

23.1 - Rental payments to GSA 37,111 21,373 21,192

23.2 - Rental payments to others 10 445 100

23.3 - Communications, utilities, and miscellaneous charges 3,503 7,555 7,780

24.0 - Printing and reproduction 252 250 237

25.0 - Other contractual services 94,527 79,318 71,485

25.1 - Advisory and assistance services 37,084 35,717 30,818

25.2 - Other services from non-Federal sources 14,379 14,379 14,122

25.3 - Other goods and services from Federal sources 40,436 26,436 23,806

25.4 - Operation and maintenance of facilities 1,183 1,183 995

25.7 - Operation and maintenance of equipment 1,445 1,603 1,744

26.0 - Supplies and materials 4,021 4,021 3,843

31.0 - Equipment 4,990 4,990 4,234

32.0 - Land and structures 1,657 1,657 955

Total Non-Personnel $148,661 $122,199 $111,968

New Budgetary Resources $353,057 $350,659 $330,837

FTE 1,674 1,693 1,668

* This column reflects levels appropriated in H.R. 255, the Consolidated Appropriations Act of 2017, for further details 

on the execution of these resources see the 2019 Budget Appendix chapter for the Department of the Treasury. FY 

2017 FTE is actual.
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D – Appropriations Language and Explanation of Changes

Appropriations Language Explanation of Changes

DEPARTMENT OF THE TREASURY

BUREAU OF THE FISCAL SERVICE

Federal Funds

SALARIES AND EXPENSES

For necessary expenses of operations of the Bureau of the Fiscal 

Service, $330,837,000; of which not to exceed $4,210,000, to 

remain available until September 30, 2021, is for information 

systems modernization initiatives; and of which $5,000 shall be 

available for official reception and representation expenses. 

In addition, $165,000, to be derived from the Oil Spill Liability 

Trust Fund to reimburse administrative and personnel expenses 

for financial management of the Fund, as authorized by section 

1012 of Public Law 101–380. 

Note.—A full-year 2018 appropriation for this account was not 

enacted at the time the budget was prepared; therefore, the budget 

assumes this account is operating under the Continuing

Appropriations Act, 2018 (Division D of P.L. 115–56, as 

amended). The amounts included for 2018 reflect the annualized 

level provided by the continuing resolution.

Federal Reserve Bank Permanent, Indefinite Appropriation

The Federal Reserve Banks (FRBs) act as fiscal agents of the United States when directed by the 

Secretary of the Treasury in accordance with 12 U.S.C. 391. Under this account, the FRBs 

support fiscal operations unrelated to the administration of the public debt and provide banking 

and financial services on behalf of the United States Treasury. Specifically, this account 

supports the accounting and reporting, collections, and payments programs. These, and other

programs, are vital to the National Financial Critical Infrastructure, Fiscal Service’s strategic 

goals, and the expansion of E-Government efforts to reduce costs, improve accuracy and 

increase options available to citizens to conduct transactions with the Federal Government. 

Claims for reimbursements are closely monitored for compliance with the Instructions for Filing 

Reimbursement Claims for Fiscal Agent Services provided to Fiscal Service. Fiscal Service 

estimates that the cost of FRB services for FY 2019 will be approximately $608.0 million.

Reimbursements to the Federal Reserve Banks

Public Law 101-509, 104 Stat. 1389, 1394 (1990), established a permanent, indefinite 

appropriation to pay such sums as necessary to reimburse the FRBs for acting as fiscal agents. 

This account was further defined in FY 1992 to solely support those activities related to the 

administration of the public debt. Claims for reimbursements are closely monitored for 

compliance with the Instructions for Filing Reimbursement Claims for Fiscal Agent Services 

provided to Fiscal Service. Funding for FY 2019 is estimated at $157.5 million. 
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Financial Agent Services Permanent, Indefinite Appropriation

Congress has given the Secretary of the Treasury broad discretion to deposit money in financial 

institutions and obtain banking services by designating financial institutions to act/serve as 

Financial Agents (FA) of the United States. The services support many Fiscal Service

programs, such as accounting and reporting, collections, payments, and debt collection. The 

services provided by the FAs are authorized under numerous statutes including, but not limited 

to, 12 U.S.C. 90 and 265.

Fiscal Service estimates that the cost of FA services for FY 2019 will be approximately 

$832.5 million, which includes $2 million for Government Sponsored Enterprise - Mortgage 

Backed Securities administrative costs.

Government Losses in Shipment

Public Law 103-329 established a permanent, indefinite appropriation to pay such sums as 

necessary to make payments for the replacement of valuables, or the value thereof, lost, 

destroyed, or damaged in the course of United States Government shipments. The Government 

Losses in Shipment Act (the Act) was enacted July 8, 1937 to dispense with the necessity for

insurance by the Government against loss or damage to valuables in shipment and for other

purposes. The Act was amended in 1943 to cover losses resulting from the redemption of

savings bonds (for example, stolen bonds that were fraudulently negotiated even though the

paying agent followed identification guidelines established by the Treasury). All authority of

the Treasury under the Act has been delegated to the Fiscal Service Commissioner. In FY 2019, 

the funding estimated to support payments for the replacement of valuables is $1.2 million.

1.4 – Permanent, Indefinite Appropriations Table

E – Legislative Proposals

1. Increase delinquent Federal non-tax debt collections by authorizing administrative 

bank garnishment for non-tax debts of commercial entities. Estimated Collections: 

$320.0 million in commercial debts over 10 years 

This proposal would allow Federal agencies to collect delinquent non-tax debt by garnishing 

the bank and other financial institution accounts of delinquent commercial debtors after 

providing full administrative due process but without a court order. The legislation would 

Dollars in Thousands

Permanent, Indefinite Appropriation FY 2017 

Enacted

FY 2018 

Requested

FY 2019 

Request

Federal Reserve Bank 1$541,126 $585,800 $608,000

Reimbursements to the Federal Reserve Banks $146,973 $149,480 $157,500

Financial Agent Services 1, 2 $802,750 $840,977 $832,500

Government Losses in Shipment $1,123 $1,200 $1,200

1

 Approximately $75M is reimbursed from other government agencies and deposited into the 

General Fund each year.

2

 FY 2017 includes $3M and FY 2018 and FY 2019 include $2M per year for the 

Government Sponsored Enterprise - Mortgage Backed Securities administrative costs.
Fiscal Service - 10

include appropriate limitations, such as a limitation on the amount that could be garnished at

any one-time and would provide for meaningful judicial review. It would also direct the 

Secretary of the Treasury to issue Government-wide regulations implementing the authority 

of bank garnishment for non-tax debts of commercial entities. 

Bank garnishment rules under this authority would be subject to Treasury’s rule (31 C.F.R 

212) protecting exempt benefit payments from garnishment. To reach income of commercial 

entities and other non-wage income and funds available to commercial debtors owing 

delinquent non-tax obligations to the United States, this proposal would authorize agencies to 

issue garnishment orders to financial institutions without a court order. Agencies would be 

required to provide debtors with appropriate due process and other protections to ensure that 

debtors have had the opportunity to contest the debts and/or enter into repayment agreements 

to avoid issuance of an order. The Internal Revenue Service currently has similar authority 

to collect Federal tax debts. 

This proposal would reach assets of entities whose income is not derived from wages. The 

Debt Collection Improvement Act of 1996 authorized Federal agencies to collect delinquent 

non-tax debt by garnishing the wages of debtors without the need to first obtain a court order. 

Since July 2001, Fiscal Service has collected $416.2 million in garnished wages (as of 

September 30, 2017) on behalf of Federal agencies. 

2. Increase and streamline recovery of unclaimed assets owed to the United States by 

authorizing Treasury to locate and recover assets of the United States and to retain a 

portion of amounts collected to pay for the costs of recovery. Estimated recoveries: 

$77.2 million over 10 years 

The proposal would amend 31 U.S.C. § 3711 to authorize Treasury to use its resources to 

recover unclaimed assets of the United States. States and other entities hold assets in the 

name of the United States or in the name of departments, agencies and other subdivisions of 

the Federal Government. Many agencies are not recovering these assets due to a lack of 

expertise and funding. Under current authority, Treasury collects delinquent debts owed to 

the United States and retains a portion of collections, which is the sole source of funding for 

its debt collection operations. While unclaimed Federal assets are generally not considered 

to be delinquent debts, Treasury’s debt collection operations personnel have the skills and 

training to recover these assets.

3. Expand Treasury's authority to access the National Directory of New Hires to include 

prevention, identification, and recovery of improper payments. Total increase in 

improper payments identified by Treasury: $3.24 billion over ten years

This proposal seeks an expansion of Treasury's authority to access the National Directory of 

New Hires (NDNH) to prevent, identify and recover improper payments. For the purpose of 

eliminating waste, fraud, and abuse in Federal programs and preventing improper payments, 

agencies must review pre-payment and pre-award procedures and review available databases 

with relevant information on eligibility prior to the release of Federal funds. 
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The Do Not Pay initiative was formalized in the Improper Payments Elimination and 

Recovery Improvement Act of 2012. The Treasury Secretary is assisting agencies in gaining 

access to the databases identified by the President and IPERIA and other available databases 

through a single access point – the Do Not Pay Portal. Access to the information contained 

in the NDNH is restricted by statute. The Social Security Act specifies which agencies may 

receive information from the database and the limited purposes for which disclosures are 

permitted. Under the current law, the Secretary of the Treasury has access to information in 

the NDNH for debt collection purposes. 

This proposal would expand the Secretary's access to information in the NDNH to include 

the purposes of preventing, identifying, and recovering improper payments for Federal 

agencies. Such access would permit the Secretary to assist paying agencies that are currently 

authorized by the Social Security Act to access NDNH, in comparing information from the 

NDNH with data about persons receiving Federal payments and identify individuals who are 

ineligible to receive payments or who are receiving erroneous payments.

 

4. Allow Treasury to access the Death Master File for improper payment and debt 

collection purposes. Total increase in improper payments identified by Treasury: $49.9 

million over 10 years

This proposal would further reduce improper payments and result in the more efficient 

resolution or collection of delinquent debt by improved sharing and use of death data by 

Government agencies. It would accomplish this by authorizing Treasury to access the death 

information, including death information obtained from states, compiled by the Social 

Security Administration under section 205(r)(3) of the Social Security Act (Full Death 

Master File) to prevent, identify and recover improper payments and collect or resolve 

delinquent debts. 

This proposal would authorize the Treasury Secretary to access the information in the Full 

Death Master File for the purposes of preventing, identifying, and recovering improper 

payments for Federal agencies and resolving or collecting delinquent non-tax debts. Such 

access would permit the Secretary to assist paying agencies in comparing information from 

the Full Death Master File with data about persons receiving Federal payments and identify 

individuals who are ineligible to receive payments or who are receiving erroneous payments. 

It would also allow the Treasury to identify debts owed by deceased delinquent debtors and 

would allow them to either resolve or collect the delinquent Federal non-tax debt.
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Section II – Annual Performance Plan and Report

A – Strategic Alignment

Fiscal Service fulfills its mission and vision through five annually appropriated budget activities 

(Accounting and Reporting, Collections, Payments, Retail Securities Services, and Wholesale 

Securities Services) and one mandatory budget activity (Debt Collections) funded through

delinquent debt collection revenue. These budget activities align to two Treasury Strategic 

Goals: Transform Government-wide Financial Stewardship and Achieve Operational Excellence.

More specifically, Fiscal Service supports the following Treasury Strategic Goals and 

Objectives:

Treasury Strategic Goal 4: Transform Government-wide Financial Stewardship

4.1 – Financial Data Access/Use: Strengthen Government-wide decision making and 

accountability by increasing access to and use of Government financial data. 

Accounting and Reporting:

 Enterprise Data Strategy: In FY 2017, Fiscal Service began a new phase of the Digital 

Accountability and Transparency Act of 2014 (DATA Act) program by aggregating and 

disseminating information about the Federal spending lifecycle connecting 

appropriations, awards, and outlay information for the first time. These data provide a 

necessary foundation for understanding how our Government allocates and uses taxpayer 

dollars. As a result, Fiscal Service anticipates that Treasury may experience a significant 

increase in the volume of inquiries it will receive about the data – its quality, 

completeness, accuracy – and possibly requests for additional data and functionality. 

 To handle these requests, Fiscal Service will develop and execute an overall data strategy 

for Fiscal Service’s financial management data. The plan will promote the adoption of 

Federal financial data standards, promote consistent data for decision making, and build 

upon and leverage successes from the DATA Act implementation process. An effective 

strategy will promote collaboration across reporting systems, reduce duplication, improve 

data quality, and result in an increased focus on data analytics to make data more useful 

and consumable.

 General Fund Audit: Fiscal Service will pursue a clean audit opinion on the Financial 

Report of the U.S. Government (FR) through the implementation of our remediation plan. 

Key among these remediation efforts is attaining auditability of the General Fund of the 

United States Government. Achieving a clean audit opinion will increase confidence and 

reliance on Government-wide financial management data. 

 Additionally, through collaboration with the Government Accountability Office, Office 

of Management and Budget (OMB), and Federal program agencies, Fiscal Service will 

pursue a more useful FR with a centralized, risk-based audit approach that will improve 

overall operational efficiency and reduce agency audit burden across Government.
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 G-Invoicing Initiative: Fiscal Service is working to improve the quality and reliability of 

Intragovernmental (IGT) buy/sell data through electronic Government invoicing (or Ginvoicing). 

 This effort includes implementing a series of enhancements to bring the invoicing of 

Government-wide transactions in line with Fiscal Service data, policy, and process 

standards to support a Government-wide rollout. G-invoicing will help resolve the IGT 

buy/sell differences that contribute to the IGT material weakness in the FR.

Payments:

 Analytics Expansion: The Do Not Pay Business Center (DNP) can play a significant role 

in helping agencies address the Government-wide problem of improper payments –

estimated at $144.0 billion in FY 2016. While DNP cannot address all of the root causes 

that contribute to improper payments, it can significantly increase its current impact in 

two ways. First, by expanding analytics services, product offerings, and data sources to 

agency customers, DNP can help agencies detect and prevent a broader range and 

increased amount of improper payments. Second, the expansion allows the bureau to

increase the impact it has in strengthening the integrity of Federal payments through the 

payment integrity program.

4.2 – Debt Management: Fund the Federal Government at the least cost over time.

Auctions:

 Modernize Auctions Infrastructure and Application: Fiscal Service will modernize the 

auction application software. The modernization effort will ensure that critical auction 

processes continue to work flawlessly, remain secure, and operate without service 

disruptions.

4.3 – Federal Financial Performance: Improve Federal financial management performance 

using innovative practices to support effective Government.

All Budget Activities:

 Innovative Financial Management Solutions: Fiscal Service will identify and pilot 

emerging technologies and practices that demonstrate a potentially high return on 

investment for Federal financial management. The bureau will develop proof of concepts 

for distributed ledger technology (e.g., blockchain) as well as robotic process automation 

to understand the degree to which these technologies could be used to improve Federal

financial management.

Treasury Strategic Goal 5: Achieve Operational Excellence

5.1 – Workforce Management: Foster a culture of innovation to hire, engage, develop, and 

optimize a diverse workforce with the competencies necessary to accomplish Treasury’s mission. 
Fiscal Service - 14

All Budget Activities:

 Financial Management Talent: Fiscal Service has a goal to develop, retain, and empower 

the best and brightest talent to support Federal financial management. Fiscal Service 

continues to support this goal through several initiatives that include: the Fiscal Service 

Culture Strategy, Moving Operations to Field Offices, Position Management Review, and 

Commissioner’s Scholarship Program for Training.

5.2 – Treasury Infrastructure: Better enable mission delivery by improving the reliability, 

security, and resiliency of Treasury’s infrastructure. 

All Budget Activities:

 IT Infrastructure: Fiscal Service will increase resiliency by enhancing IT infrastructure, 

technical failover capabilities, and continuity of operations processes through procedural 

improvements and regular exercises. This will ensure the uninterrupted financial 

integrity, security, and operational efficiency of mission critical systems. It also will 

ensure continual enhancement of the systems and operations to meet critical mission 

functions including auctions, revenue collections, and payments.

5.3 – Customer Value: Improve customer value by increasing the quality and lowering the cost 

of Treasury’s products and services. 

Collections and Payments:

 Electronic Solutions: Fiscal Service will work to reduce the number of lockboxes used in 

the Federal Government to process manual collections by streamlining and consolidating 

facilities, continuing to transition paper processing to electronic solutions, and improving 

manual processing efficiencies through the use of new technologies such as robotic 

process automation and intelligent character recognition. 

 Fiscal Service will also continue to digitize processing across all operational areas 

through the deployment of electronic solutions that streamline processes and reduce the 

paper footprint.

 Centralize Federal Disbursing: Through this initiative, Fiscal Service will consolidate 

the disbursement of all Federal payments. The Federal Government disburses 1.4 billion 

payments annually to recipients throughout the world. Currently, Fiscal Service 

disburses 87 percent of these payments, with the remaining 13 percent being disbursed by 

non-Treasury disbursing offices. Consolidating disbursement at Fiscal Service would 

eliminate redundancies, streamline end-to-end payment processing, and lower

Government-wide costs.

 Common Authentication Solution and Customer-Centric Approach: Fiscal Service will 

increase the capability of applications, both web and client server based, to easily honor 

and accept the personal identity verification (PIV), personal identity verification-
Fiscal Service - 15

interoperable (PIV-I), and Department of Defense (DoD) Common Access Card (CAC) 

credentials. These services will be available to all of Treasury as well as Federal public 

key infrastructure customers.

Fiscal Service will work to optimize the user experience with a more customer-centric approach, 

reduce operational inefficiencies, and ensure security while addressing evolving standards.

These services will be available to all consumer-facing Fiscal Service applications. In addition, 

expanding the use of user-friendly mobile processes will allow the public to interact with the 

Government how they prefer.

Everything Fiscal Service does aligns to the Treasury Strategic Goals and Objectives and directly 

supports the bureau’s strategic goals:

 Goal 1 - Operational Excellence: Maintain agile, efficient, and resilient programs to meet the 

financial management needs of the Federal Government

 Goal 2 - Innovation and Customer Experience: Deliver innovative financial management 

solutions that provide a modern, seamless customer experience

 Goal 3 - Our Workforce: Develop, retain, and empower the best and brightest talent to 

support Federal financial management

 Goal 4 - Data Integrity and Transparency: Increase transparency and public trust in Federal

financial management data

 Goal 5 - Financial Management and Community: Provide the financial management 

community the financial tools and capabilities so they can further support their agencies’ 

missions
Fiscal Service - 16

B – Budget and Performance by Budget Activity

2.1.1 – Accounting and Reporting Resources and Measures

Dollars in Thousands

 Resource Level FY 2013 FY 2014 FY 2015 FY 2016 FY 2017 FY 2018 FY 2019

Actual Actual Actual Actual Actual Annualized 

CR Request

Appropriated Resources $86,628 $102,661 $104,600 $113,413 $108,312 $107,576 $92,296

Reimbursable Resources $6,517 $6,699 $10,256 $24,155 $23,800 $27,399 $25,004

Budget Activity Total $93,145 $109,360 $114,856 $137,568 $132,112 $134,975 $117,300

FTE 464 357 374 425 381 441 437

Measure FY 2013 FY 2014 FY 2015 FY 2016 FY 2017 FY 2017 FY 2018 FY 2019

Actual Actual Actual Actual Actual Target Target Target

Percentage of Governmentw ide Accounting Reports 

Issued Timely

100 100 99.5 100 100 100 100 100

Cost Per Government Agency 

Investment Services 

Transaction ($) 

35.2 35.99 56.38 57.16 55.27 38.49 56.38 DISC

Cost Per Summary Debt 

Accounting Transaction ($) 19.86 16.36 19.26 15.67 11.86 19.26 19.26 DISC

Percentage of Summary Debt 

Accounting Reports Submitted 

Timely and Accurately

N/A N/A N/A N/A 100 100 100 DISC

Collect and Disburse 

Interest/Principal Payment 

Amounts for Government 

Agency Investment Services 

Investments/Borrow ings Timely 

and Accurately

N/A N/A N/A N/A 98 98 98 DISC

Key: DISC - Discontinued

2.1.1 – Accounting and Reporting Budget and Performance 

($92,296,000 from direct appropriations, and $25,004,000 from reimbursable resources):

The Accounting and Reporting activity consists of two programs: Central Accounting and Data 

Transparency. The Central Accounting program produces timely and accurate financial 

information by compiling and publishing daily, monthly, and annual reports; managing Federal

daily cash flows; and tracking the daily balance and composition of the public debt of the United 

States. All of these activities significantly contribute to the improved quality of financial 

decisions across the Government and support the Treasury Strategic Objective 4.1 to increase the 

access and use of Federal financial data to strengthen Government-wide decision making, 

transparency, and accountability. As part of the Central Accounting program, Fiscal Service:

 Produces timely and accurate financial information by operating and overseeing the 

Government’s Central Accounting Reporting System and managing $103.2 billion in 

daily Federal cash flows

 Generates and disseminates several reports and publications including the Daily Treasury 

Statement, Monthly Treasury Statement, Monthly Statement of the Public Debt, Treasury 

Bulletins, the Combined Statement of the United States Government, and the Financial 
Fiscal Service - 17

Report of the United States Government (FR)

 Issues the annual, audited Schedules of Federal Debt (Schedules) that report on the single 

largest Federal liability in Treasury’s annual Agency Financial Report and received an 

unmodified opinion for each of the past 21 years

 Manages nearly $80.4 billion in State and Local Government Series (SLGS) securities for 

over 3,000 customers and administers flexible investment alternatives for state and local 

governments to refinance their outstanding, tax-exempt debt

 Issues, redeems and services Government Account Series (GAS) securities totaling 

nearly $5.8 trillion that are held in more than 160 accounts that have specific statutory 

authority to invest in these special, non-marketable Treasury securities

 Administers over 10,500 loans totaling $1.4 trillion to nearly 100 accounts held by 

Federal agencies to support programs relating to education, housing, flood relief, and 

agriculture

The Data Transparency program is responsible for implementing the Fiscal Service’s data 

strategy, as well as fulfilling the requirements of the DATA Act. The DATA Act required Fiscal 

Service, in collaboration with OMB, to develop, implement, and manage a system to provide 

Government-wide financial data to the public by May 2017. To meet these requirements, Fiscal

Service developed a Government-wide data standard for collecting agencies’ financial data, 

selected a broker to accept and validate the data, and implemented a public website for data 

accessibility. Fiscal Service continues to implement system enhancements based on user 

feedback using agile development techniques.

Description of Performance:

Fiscal Service collects, analyzes, and publishes Government-wide financial information, made 

available to both the public and private sectors, to provide transparency on the Government’s 

financial status. In FY 2017, Fiscal Service timely issued Government-wide accounting reports 

100 percent of the time.

The Percentage of Summary Debt Accounting reports submitted timely measure established an 

FY 2017 target of 100 percent. Fiscal Service met its target in addition to taking significant 

strides with the FR to address the material weaknesses previously identified and continuing to 

implement corrective actions outlined in the remediation plan. 

Fiscal Service will meet its FY 2018 and FY 2019 performance measure targets by transforming 

the quality, effectiveness and transparency of Federal financial management data; delivering 

value-added business process and system improvements; and expanding/enhancing relationships 

with stakeholders and customers. 
Fiscal Service - 18

2.1.2 – Collections Resources and Measures

Dollars in Thousands

 Resource Level FY 2013 FY 2014 FY 2015 FY 2016 FY 2017 FY 2018 FY 2019

Actual Actual Actual Actual Actual Annualized 

CR Request

Appropriated Resources $20,851 $30,469 $34,982 $37,394 $36,197 $35,951 $35,232

Reimbursable Resources $176 $0 $3,898 $8,265 $7,028 $10,033 $9,287

Budget Activity Total $21,027 $30,469 $38,880 $45,659 $43,225 $45,984 $44,519

FTE 120 139 144 152 159 159 158

Measure FY 2013 FY 2014 FY 2015 FY 2016 FY 2017 FY 2017 FY 2018 FY 2019

Actual Actual Actual Actual Actual Target Target Target

Percentage of Total 

Federal Government 

Receipts Settled 

Electronically

97 98 98 98.2 98.3 98 98 98

2.1.2 – Collections Budget and Performance 

($35,232,000 from direct appropriations, and $9,287,000 from reimbursable resources):

The Collections budget activity supports the National Financial Critical Infrastructure and 

Treasury Strategic Goal 4 (Transform Government-wide Financial Stewardship) by 

administering the world's largest Government funds collections systems through a network of 

Fiscal and Financial Agents. In FY 2017, the bureau collected over $4.1 trillion in Federal

revenues, such as individual and corporate income tax deposits, customs duties, fees for 

Government services, fines, and loan repayments. Within that, $2.0 trillion in tax payments were 

processed through EFTPS and approximately 186.5 million transactions worth nearly $155.0

billion were processed through Pay.gov.

Using cutting-edge technology, Fiscal Service provides Federal agencies, individuals, 

businesses, tax practitioners, and financial institutions with a wide variety of electronic collection 

alternatives. The options are designed and developed with some major goals in mind: 

 to offer a service that is easy to use, convenient, and secure 

 to streamline the collection process

 to make full use of web -and mobile app technologies

 to manage the depositary services provided to Treasury by financial institutions

These efforts also support the following Fiscal Service strategic goals:

 Maintain agile, efficient, and resilient programs to meet the financial management needs of 

the Federal Government

 Deliver innovative financial management solutions that provide a modern, seamless customer 

experience

Description of Performance: 

Fiscal Service exceeded its target of electronically settling 98 percent of all Federal Government

receipts through a continued commitment to agency outreach efforts. Fiscal Service expects to 

maintain an annual electronic collections rate of at least 98 percent through FY 2019 by 
Fiscal Service - 19

continuing to promote the use of electronic systems in the collections process and to assist 

agencies in converting collections from paper to electronic media with programs such as:

 Electronic Federal Tax Payment System (EFTPS): EFTPS is a system that allows 

businesses, individuals, and other entities to pay taxes electronically. There are several 

methods to initiate tax payments through EFTPS, including through bulk provider, Federal

agency, online channels, and phone. The benefits of EFTPS include accuracy, security, 

simplicity, and flexibility. The goal is to continue to require businesses to pay their Federal

taxes electronically and focus efforts on increasing the number of individuals that pay taxes 

electronically.

 Pay.gov: Pay.gov is a web-based Government-wide collections portal. It allows users to 

electronically fill out and submit forms, view bills, and make payments via Automated 

Clearing House (ACH) debit, credit card, or digital wallet. The system also provides 

reporting to agencies and allows individuals and businesses to make non-tax payments to 

Federal agencies over the internet with a mobile-friendly user interface and enhanced 

functionality in the areas of electronic billing and electronic forms. 

 Check Conversion and Truncation: Fiscal Service is employing strategies to reduce the 

number of paper checks it receives and to ensure that those it does receive are converted for 

electronic processing. The Over the Counter Channel Application (OTCnet) and Electronic 

Check Processing (ECP) are programs that provide a complete electronic record of all check 

images and related financial data that is accessible by agencies and eliminate the costly and 

time-consuming need to photocopy checks, safeguard checks, or process paper.

 eCommerce Collections: Agencies using mobile applications avoid sending checks to 

lockboxes and are converting mailed-in or point-of-sale checks/cash payments to self-service 

ACH, card, and digital wallet payments. Digital wallets allow consumers the convenience of

using their electronic wallet (card, ACH options) to pay an obligation to an agency in lieu of 

providing bank account and credit card information online or via phone. Online bill payment 

allows consumers to pay Federal Government bills through their banks’ websites.

2.1.3 – Payments Resources and Measures

Dollars in Thousands

 Resource Level FY 2013 FY 2014 FY 2015 FY 2016 FY 2017 FY 2018 FY 2019

Actual Actual Actual Actual Actual Annualized 

CR Request

Appropriated Resources $130,570 $114,650 $120,769 $127,943 $126,685 $125,825 $120,743

Reimbursable Resources $102,401 $78,625 $81,953 $111,088 $111,464 $119,408 $120,109

Budget Activity Total $232,971 $193,275 $202,722 $239,031 $238,149 $245,233 $240,852

FTE 711 577 521 562 597 561 556

Measure FY 2013 FY 2014 FY 2015 FY 2016 FY 2017 FY 2017 FY 2018 FY 2019

Actual Actual Actual Actual Actual Target Target Target

Percentage of Treasury 

Payments and Associated 

Information Made 

Electronically

92.5 94.4 94.7 94.9 95.1 95.2 95.2 95.2
Fiscal Service - 20

2.1.3 – Payments Budget and Performance

($120,743,000 from direct appropriations, and $120,109,000 from reimbursable resources):

The Payments budget activity supports the National Financial Critical Infrastructure and 

Treasury Strategic Goal 4 (Transform Government-wide Financial Stewardship) by disbursing 

more than 87 percent of the Federal Government’s payments, equating to 1.2 billion payments 

worth $3.4 trillion in FY 2017. Fiscal Service uses the Payment Application Modernization 

(PAM) investment to disburse payments for Veterans’ Compensation and Pension, Social 

Security Benefits, Federal and Railroad Pensions, IRS tax refunds, Supplemental Security 

Income (SSI), etc. PAM supports the production and delivery of Federal payments on behalf of 

more than 250 Federal entities with a single application that generates check, ACH, International 

ACH Transaction (IAT), and wire transfer payments. PAM prevents improper payments and 

collects delinquent debt owed to the Federal Government by automatically interfacing with core 

Treasury systems such as Do Not Pay (DNP) and the Treasury Offset Program (TOP). Fiscal 

Service will eliminate redundancies in the Federal Government through FY 2019 by centralizing 

the payment activities for a large portion of DoD and other non-Treasury disbursing agencies.

This will allow those agencies to better align mission-critical resources and possibly identify 

future savings.

Electronic payments provide timely, accurate, and efficient disbursement of Federal Government

payments; eliminate the costs associated with postage and the re-issuance of lost or stolen 

checks; and help protect against fraud and identity theft. In FY 2017, Fiscal Service disbursed 

98.2 percent of benefit payments electronically, largely due to Go Direct®, an on-going 

nationwide public education campaign that actively encourages Federal Government payment 

recipients to convert to electronic payment methods, and Direct Express®, a prepaid card 

program providing more than 5.1 million unbanked cardholders with a low-cost way to 

electronically receive payments and check their account balance.

The Payments budget activity also includes post payment services to settle claims against the 

United States resulting from Federal Government checks that have been forged, lost, stolen, or 

destroyed, as well as claims and reclamations of EFT payments. Fiscal Service ensures payee 

claims of non-receipt are processed, stale uncashed checks are cancelled, misdirected electronic 

payments are returned, monies erroneously paid to deceased individuals are recovered, and 

checks returned in the mail are properly safeguarded with funds redirected to the right payee or 

held safely in the United States Treasury. Through FY 2019, Fiscal Service will continue to 

invest in the Post Payment System (PPS), a consolidation of several post payment systems into a 

single, centralized system that will unify disparate business processes and eliminate data 

redundancy across systems. PPS will provide Federal program agencies (FPAs) and financial 

institutions a customer portal that supports: payment matching and verification, returns and 

cancellations, inquiries, calls and claims, funds receipt/funds management, reclamations, 

reconciliation, fraud detection, integrity analysis, and reporting and integrated customer 

engagement. PPS will also include enhanced reconciliation activities, improved information 

exchange, reduced reliance on paper, and more robust fraud detection.

In addition, the Fiscal Service collects monies from those parties liable for fraudulent or 

otherwise improper negotiation of Government checks. Support provided to the Inspector 

General, Assistant United States Attorneys, and state and local law enforcement agencies in the 
Fiscal Service - 21

investigation and prosecution of criminals engaged in fraud related to the Treasury payment 

system resulted in 26 arrests, 28 convictions, and $20.6 million recovered through fines, 

restitution, and seizures in FY 2017.

Finally, the Payments budget activity includes the Invoice Processing Platform (IPP) and the Do 

Not Pay (DNP) programs. A secure, Government-wide, web-based, electronic invoice exchange 

network, IPP promotes the efficient use of resources by enabling Federal agencies to 

electronically receive vendor invoices and transforming existing paper-based invoice processes 

into a streamlined electronic process that integrates with existing agency core financial systems.

In FY 2017, Federal agencies received and processed more than 450,000 vendor invoices valued 

at $34.0 billion through Treasury’s electronic invoicing solution, the Invoice Processing Platform 

(IPP). DNP provides a single, centralized point of access to timely, accurate, and actionable data 

for informed decision-making and can help identify, prevent, detect, and recover improper 

payments throughout the payment life cycle while protecting individuals’ privacy. Through FY 

2019, DNP analytics will continue to mature and provide customer agencies with additional tools 

to identify potential improper payments at all payment stages.

Description of Performance:

Fiscal Service continues to increase the electronic payment rate each year. In FY 2017, the 

electronic payment rate rose to 95.1 percent, with the number of electronic payments increasing

by 17.8 million, and paper check volume decreasing by 1.4 million. Tax refund payments 

continue to total more than half of the Treasury-disbursed check volume. The processing of 

electronic invoices also realized a large increase of more than 41,000 over the FY 2016 volume.

The target of 95.2 percent for FY 2018 and FY 2019 was determined by using historical data 

trends to determine the rate of increase/decrease to apply to future EFT and check volumes. The 

percentage increase/decrease differs for each of the payment types (Veterans’ benefits, Social 

Security benefits, SSI, tax refunds, etc.).

Fiscal Service will meet FY 2018 and FY 2019 targets by promoting and increasing EFT 

payments with emphasis on tax refunds, vendor payments, and benefit payments; and exploring, 

developing, and deploying innovative electronic payment solutions.
Fiscal Service - 22

2.1.4 – Retail Securities Services Resources and Measures

Dollars in Thousands

 Resource Level FY 2013 FY 2014 FY 2015 FY 2016 FY 2017 FY 2018 FY 2019

Actual Actual Actual Actual Actual Annualized 

CR Request

Appropriated Resources $110,876 $95,249 $76,711 $71,252 $62,559 $62,134 $62,297

Reimbursable Resources $16,841 $17,400 $6,006 $16,026 $12,642 $17,515 $17,854

Budget Activity Total $127,717 $112,649 $82,717 $87,278 $75,201 $79,649 $80,151

FTE 605 491 442 436 472 454 439

Measure FY 2013 FY 2014 FY 2015 FY 2016 FY 2017 FY 2017 FY 2018 FY 2019

Actual Actual Actual Actual Actual Target Target Target

Cost Per Electronic 

Retail Transaction ($) N/A N/A N/A N/A B 2.65 3.46 3.46

Cost Per Customer 

Assisted Retail 

Transaction ($) 

N/A N/A N/A N/A B 124.44 124.78 124.78

Key: B - Baseline

2.1.4 – Retail Securities Services Budget and Performance

($62,297,000 from direct appropriations, and $17,854,000 from reimbursable resources):

Retail Securities Services (RSS) enables Americans to save for their future by investing in 

Treasury securities, most notably U.S. savings bonds. This program is responsible for 

processing millions of transactions annually on behalf of more than 50 million investors. RSS 

also provides Americans the opportunity to participate noncompetitively in the auction of 

Treasury marketable securities.

In an effort to be more responsive to retail customers, Fiscal Service implemented a core 

framework functionality as a foundation for offering future retail services. This will allow any 

new retail offering to reach the American investors faster than ever before. In addition, RSS 

established a Financial Institution Community Group, in collaboration with the Federal Reserve, 

to promote and identify process efficiencies for both financial institutions and RSS when 

customers redeem bonds.

Building on those efficiencies, RSS is developing the Treasury Retail Investment Manager 

(TRIM) which will effectively replace the current TreasuryDirect system over time. TRIM will 

be a user-friendly system that will allow individual investors to purchase, view, redeem, and 

manage their investments electronically via laptop or mobile phone. Furthermore, TRIM will 

ultimately allow the unbanked and the under-banked to electronically purchase investments by 

providing alternative payment mechanisms, unlike TreasuryDirect which requires bank accounts. 

Over the next few years, RSS will continue to develop new and unique ways to reach 

underserved audiences, improve customer service, and, ultimately, encourage more Americans to 

save for their future.
Fiscal Service - 23

Description of Performance:

Fiscal Service issued and serviced $31.8 billion in savings and marketable securities held by 

611,000 investors in TreasuryDirect. A total of 2.4 million retail payments worth $13.6 billion 

were made timely and accurately. 

The Cost per customer-assisted retail transaction measure demonstrates the efficiency of 

customer service operations for all retail securities currently offered. The RSS customer service 

staff handles phone and email inquiries, offline authentications, paper savings bond conversions, 

changes in bank information, and transactions requiring legal evidence. In FY 2017, RSS 

experienced an increase in the percentage of overall customer-initiated transactions requiring 

intervention by the customer service staff, as well as higher than anticipated personnel costs 

directly attributed to the ongoing remediation of a backlog of customer service cases. FY 2018 

and FY 2019 targets are $124.78 per customer assisted retail transaction. 

The Cost per electronic retail transaction measure demonstrates the efficiency of investor selfservice for all retail securities currently offered. Customers are able to conduct several 

transactions independently of customer service representatives, including creating online 

accounts to purchase and hold securities, updating account information, purchasing and 

redeeming electronic securities, etc. In FY 2017, in combination with the shift in volumes noted 

above, a decrease in anticipated information technology provider charges resulted in lower than 

expected costs for electronic retail transactions. The FY 2018 and FY 2019 targets are $3.46 per 

electronic retail transaction. 

Fiscal Service will focus on meeting its FY 2018 and FY 2019 targets by increasing customer 

self-sufficiency and satisfaction through streamlined processes; eliminating aging technology 

and decreasing operation and maintenance costs; and leveraging current and/or emerging 

enterprise technologies. 

2.1.5 – Wholesale Securities Services Resources and Measures

Dollars in Thousands

 Resource Level FY 2013 FY 2014 FY 2015 FY 2016 FY 2017 FY 2018 FY 2019

Actual Actual Actual Actual Actual Annualized 

CR Request

Appropriated Resources $22,092 $12,840 $10,676 $13,848 $19,304 $19,173 $20,269

Reimbursable Resources $3,000 $2,346 $927 $3,115 $4,214 $3,404 $5,505

Budget Activity Total $25,092 $15,186 $11,603 $16,963 $23,518 $22,577 $25,774

FTE 113 121 109 78 117 78 78

Measure FY 2013 FY 2014 FY 2015 FY 2016 FY 2017 FY 2017 FY 2018 FY 2019

Actual Actual Actual Actual Actual Target Target Target

Percentage of Auction 

Results Released 

Accurately

99.6 99.3 99.6 100 98.9 100 100 100

Percentage of 

Auctions Successfully 

Completed by the 

Scheduled Close

N/A N/A N/A N/A N/A N/A N/A B

Key: B - Baseline
Fiscal Service - 24

2.1.5 – Wholesale Securities Services Budget and Performance

($20,269,000 from direct appropriations, and $5,505,000 from reimbursable resources):

The Wholesale Securities Services (WSS) program supports the National Financial Critical 

Infrastructure by managing a critical Treasury High Value Asset (HVA) that enables the Federal 

Government to finance daily operations through reliable, accurate, and secure electronic systems. 

The WSS program also supports Treasury’s Strategic Goal 4 (Transform Government-wide 

Financial Stewardship) and Treasury’s Strategic Objective 4.1 to better enable mission delivery 

by improving the reliability, security, and resiliency of Treasury’s infrastructure.

WSS is responsible for the announcement, auction, issuance, and settlement of marketable 

Treasury bills, notes, bonds, Treasury inflation-protected securities, and floating rate notes. The 

program also oversees the portion of the Federal infrastructure that provides for the transfer, 

custody, and redemption of all Treasury marketable securities, purchased mostly by commercial 

market participants.

Description of Performance:

Fiscal Service awarded $8.6 trillion in Treasury marketable securities during FY 2017, funding 

critical daily Federal operations by conducting 275 auctions. WSS will continue to track the 

percent of auction results released accurately and expects to achieve the 100 percent accuracy 

level in FY 2018. 

To achieve FY 2018 and FY 2019 performance, Fiscal Service will complete a multi-year 

initiative to modernize the system’s application software and technology components and will 

continue to test the tertiary backup system. 

2.1.6 – Debt Collection Resources and Measures

Dollars in Thousands

 Resource Level FY 2013 FY 2014 FY 2015 FY 2016 FY 2017 FY 2018 FY 2019

Actual Actual Actual Actual Actual Annualized 

CR Request

Reimbursable Resources $153,667 $139,377 $174,634 $187,152 $176,928 $200,221 $243,508

Budget Activity Total $153,667 $139,377 $174,634 $187,152 $176,928 $200,221 $243,508

FTE 560 363 406 390 417 427 431

Measure FY 2013 FY 2014 FY 2015 FY 2016 FY 2017 FY 2017 FY 2018 FY 2019

Actual Actual Actual Actual Actual Target Target Target

Amount of Delinquent 

Debt Collected 

Through All Available 

Tools ($ billions)

7.02 6.91 7.28 7.41 7.61 7.54 7.56 7.48

2.1.6 – Debt Collection Budget and Performance

($243,508,000 from reimbursable resources):

The Debt Collection program supports Treasury’s Strategic Goal 4 (Transform Governmentwide Financial Stewardship). Fiscal Service is the Government's central debt collection agency, 

managing the Government's delinquent debt portfolio. Using a centralized process, Fiscal 

Service collects delinquent debts, such as mortgage, small business, or Federal student loans;
Fiscal Service - 25

Federal salary or benefit overpayments; and fines or penalties assessed by Federal agencies, 

owed to the United States. In FY 2017, Fiscal Service collected $7.6 billion in delinquent debt

through its two debt collection programs: Treasury Offset Program (TOP) and Cross-Servicing.

Under TOP, the names and taxpayer identifying numbers of debtors included in a Fiscal Service 

database are matched against the names and taxpayer identifying numbers of recipients of 

Federal payments. If there are matches, the amounts of the payments are reduced ("offset") to 

satisfy the delinquent debts. 

In 2017, Fiscal Service implemented a new Cross-Servicing collection system, Cross-Servicing 

Next Generation (CSNG), which optimized the call center, expanded the use of highly 

productive debt collection approaches, such as wage garnishment, and transitioned to a data 

driven, analytical approach. Delinquent debts referred to Fiscal Service by Federal agencies are 

collected using a variety of means including offsetting Federal payments, sending demand letters 

to debtors, entering into repayment arrangements, withholding wages administratively, referring 

debts to the Department of Justice for action, reporting to credit bureaus, and contracting for the 

services of private collection agencies. CSNG Phase II continues to improve the interactive 

voice response (IVR) telephone user experience for better debtor interaction. Modernizing the 

IVR allows debtors to gain more information and have more options for self-service through 

their telephone interactions.

Fiscal Service continues to help agencies implement Section 5 of the DATA Act, which 

amended the Debt Collection Improvement Act of 1996 (DCIA) to require agencies to refer 

eligible debt to Fiscal Service at 120 days delinquent, rather than 180 days, and requires 

Treasury to report non-compliance to Congress. Fiscal Service continues to work with OMB and 

agencies on the new requirements and tools developed for tracking compliance, as required.

Description of Performance:

Fiscal Service exceeded its Amount of delinquent debt collected target for five consecutive 

years. This was the result of expanding the use of the administrative wage garnishment 

collection tool, improving macroeconomic conditions in the country, and enhancing analytics.

However, analysis has shown offsets declining against projections in the past two years. This,

combined with declining referrals from agencies, has resulted in more modest forecasts for FY 

2018 and FY 2019.

The performance targets for FY 2018 and FY 2019 are to collect $7.56 billion and $7.48 billion 

in delinquent debt, respectively. A sophisticated planning model using debt data and

macroeconomic variables is the basis for this target forecast. The model is designed to take into 

account economic fluctuations, as well as debt referral changes, in order to forecast collections 

one and two years out. 

To meet FY 2018 and FY 2019 delinquent debt performance targets, Fiscal Service will continue 

to develop and implement strategies to increase automation, standardization and overall process 

efficiencies. In addition, new payment streams and individual payments will be added to TOP 

that produce offsets and increase delinquent debt collection.
Fiscal Service - 26

C – Changes in Performance Measures

Performance Measure or 

Indicator

Change and Justification

1. Cost Per Government 

Agency Investment 

Services Transaction ($) 

(discontinue)

Budget Activity:

Accounting & Reporting

Fiscal Service will stop reporting this metric because the 

GAIS budget/business line no longer exists. GAIS combined 

with SDA, GWA and FIT to form the Accounting and 

Reporting budget/business line. As such, the specific cost per 

GAIS transaction no longer has value.

2. Cost Per Summary Debt 

Accounting Transaction 

($) (discontinue)

Budget Activity:

Accounting & Reporting

Fiscal Service will stop reporting this metric because the SDA 

budget/business line no longer exists. SDA combined with 

GAIS, GWA and FIT to form the Accounting and Reporting 

budget/business line. As such, the specific cost per SDA 

transaction no longer has value.

3. Percentage Summary 

Debt Accounting Reports 

Submitted Timely and 

Accurately (discontinue)

Budget Activity:

Accounting & Reporting

Fiscal Service will stop reporting this metric because the 

information reported here is a subset of the information 

reported in the Government-wide accounting reports.

Specifically, the information being reported here is included 

in the Daily Treasury Statement (DTS) and Monthly Treasury 

Statement (MTS), both of which are important , public facing 

accounting reports that provide significant value to the public.

These reports, along with the Monthly Statement of the Public 

Debt (MSPD), will still be measured as part of the 

"Percentage of Government-wide accounting reports issued 

timely" performance measure.

4. Collect and disburse 

interest/principal payment 

amounts for GAIS 

investments/ borrowings 

timely and accurately 

(discontinue)

Budget Activity:

Accounting & Reporting

Fiscal Service will stop reporting this metric because these 

payments are not a complete picture of payments on the debt 

outstanding and do not provide a holistic look of the debt 

environment. 
Fiscal Service - 27

Performance Measure or 

Indicator

Change and Justification

5. Percentage of auctions 

successfully completed by 

the scheduled close [%] 

(new)

Budget Activity:

Wholesale Securities Services

“Successfully completed by” measures the expectation that 

auctions must be completed on or before the scheduled close 

date. Efforts have been made to increase auction resiliency 

and decrease preventable factors from affecting the close of an 

auction. Excluded are instances where the auction close date 

is moved by the Department for policy reasons. 

“Scheduled close” is defined as the auction date on the 

announcement. The press releases posted on 

TreasuryDirect.gov provide the scheduled auction close and 

the actual auction close. 

With the publication of the Treasury Strategic Plan for FY 2018-2022, Treasury will work this 

year to baseline its performance against the new strategic objectives. This could result in 

additional changes to performance measures in the FY 2020 budget.
Fiscal Service - 28

Section III – Additional Information

A – Summary of Capital Investments

Fiscal Service leads the way for responsible, effective Government through commitment to 

cutting-edge technologies, service, efficient operations, sharing of best practices, and openness to 

change in order to meet the operating needs of the Federal Government. Fiscal Service 

systematically analyzes the demand for its services, considers effective methods for delivery, and 

identifies the broad asset implications through sound governance and investment management.

Effective Investment Governance

Fiscal Service Governance and Capital Planning and Investment Control programs ensure the 

selection/re-selection, comparison, and prioritization of the most effective Information 

Technology (IT) investments to support the mission and long range plans for Fiscal Service and 

Treasury. These programs also ensure the IT investment portfolio is well managed, cost 

effective, and achieving intended results through monthly tracking and progress reports. A 

monthly investment health assessment of cost, schedule, operational performance, and risk is in 

place in addition to a formal TechStat process that engages appropriate senior level officials for 

insight and successful remediation of significant issues or risks.

Effective Project Execution

Fiscal Service has a disciplined and consistent approach to project management (PM) as 

facilitated through a bureau-wide project management program that manages PM standards, 

procedures, and training. In addition, a standing monthly project management community of 

practice is in place providing practitioners the opportunity for collaboration and continuous 

learning of creative problem solving/solution design related to practical lessons learned. Each IT 

investment has a dedicated program manager and a fully staffed integrated program team. The 

systems that support each investment are enhanced using iterative development techniques.

Enterprise Architecture Services

Enterprise Architecture (EA) services ensure that Fiscal Service applies a common language and 

framework to describe and analyze investments. Fiscal Service’s EA program is designed to 

facilitate cross-agency analysis of capabilities, knowledge, processes, and relationships to apply 

evidence-based techniques, identify duplicative investments, discover goals and opportunities for 

collaboration with other agencies, and establish a line-of-sight from the highest level strategic 

goals to the infrastructure that enables the achievement of those goals. The value of EA services 

is to facilitate planning by documenting where Fiscal Service is currently and determining what 

the bureau should look like in the future so that it can make plans to transition from current state 

to future state. The planning is enabled by a holistic suite of integrated services that incorporates 

business, data, technical, and security architecture perspectives.

Risk Management

The nature of Fiscal Service’s work requires effective risk management and high levels of 

performance to ensure the bureau maintains operational excellence while seeking innovative 

solutions to improve efficiencies and transform financial management and the delivery of shared 

services in the Federal Government. As such, Fiscal Service has established an Enterprise Risk 

Management (ERM) office to promote a common understanding and approach to risk 
Fiscal Service - 29

management and strengthen organizational capabilities to recognize, assess, and address risks 

that could disrupt the successful achievement of strategic objectives. Through the development 

and issuance of an ERM framework, policies, guidance, and tools, the bureau incorporates risk 

management practices in decision making processes such as strategic and tactical planning, 

workforce planning, capital investment planning, and budget formulation. Fiscal Service will 

continue to communicate the importance of effective risk management to all employees.

Cybersecurity

Fiscal Service has a multi-faceted mission that promotes financial integrity and operational 

efficiency across the Federal Government. As such, protecting the information and technology 

resources that support the bureau’s mission are critically important. Financial integrity and 

operational efficiency are accomplished by effective, coordinated management of security risks 

and incidents that ensure the confidentiality, integrity, and availability of the bureau’s systems 

are maintained. Fiscal Service employs an in depth defense strategy to protect against, detect, 

and respond to anomalies in the bureau’s network and systems. In addition, Enterprise 

Cybersecurity ensures Fiscal Service information technology resources are in compliance with 

the National Institute of Standards and Technology security standards and satisfies annual 

security audit requirements. Furthermore, Fiscal Service is responsible for a number of 

Treasury’s High Value Assets and will work with the Treasury Chief Information Office to 

identify appropriate cybersecurity initiatives that most effectively leverage the funds requested in 

the Cybersecurity Enhancement Account.

A summary of capital investment resources, including major IT and non-technology investments, 

can be viewed and downloaded here: 

http://www.treasury.gov/about/budget-performance/Pages/summary-of-capital-investments.aspx

This website also contains a digital copy of this document.