U.S. Department of Treasury

Public Law 115-336, “21st Century Integrated Digital Experience Act”

December 2020 Report

Prepared for the Office of Management and Budget and the public per the 

requirements of section 3(d) of Public Law 115-336.
Page 1 of 2

The Department of Treasury’s Progress to Implement 

the 21st Century Integrated Digital Experience Act

2020 Annual Report

Background

Section 3(d) of the 21st Century Integrated Digital Experience Act (21st Century IDEA)1 requires 

the head of each Federal executive branch agency to report annually (through 2023) to the 

Director of the Office of Management and Budget (OMB) and the public on the agency’s progress 

to implement the requirements of the Act, and modernize their websites and digital services. The 

information below details the efforts of the U.S. Department of the Treasury (Treasury or the 

Department) to modernize the agency’s websites and digital services in 2020.

Treasury Efforts to Date

Treasury is leveraging the 21st Century IDEA to streamline our digital footprint and deliver an 

easy online experience to customers and partners. Building on the work we began in 2019, our 

focus in 2020 was to continue improving user experience by redesigning major sites and exploring 

technologies to make operations more efficient. Efforts to deliver against IDEA requirements

directly align to Treasury Strategic Plan Objective 5.3, Customer Value and Experience. Treasury 

aims to enhance the experience of interacting with the Department and improve customer service 

by providing high quality, modernized web properties that deliver a common user experience.

Major accomplishments for 2020 include continued progress in design standardization, bureau 

website and application modernization, and IDEA compliance for economic recovery efforts.

Accomplishment #1: Standardization & Usability

Treasury continues to apply a standards-based approach in the design and development of sites 

and applications across the enterprise. In 2020, significant updates were applied to the Treasury 

Digital Design System (TDDS), a Treasury-specific US Web Design System (USWDS) published 

to GitHub delivering standards and guidance for agency-wide website creation, products and 

services. Use of TDDS is exemplified with the reusable design theme applied to

Treasury.gov/CARES and adjacent sites such as the Special Inspector General for Pandemic 

Recovery site SIGPR.gov currently hosted on Treasury.gov. The Internal Revenue Service (IRS) 

also customized USWDS to develop the IRS Online Design Guide (ODG) standards as a means

to deliver efficient solutions and provide a consistent experience across IRS digital products.

Usability improvements are illustrated by Mint’s flagship e-commerce site catalog.usmint.gov, built 

to emphasize customer experience on all mobile, tablet, and desktop site views. Additionally, the 

Financial Crimes Enforcement Network (FinCEN) developed a document review process through 

a dual Section 508 Intranet Compliance Page making content accessible to people with 

disabilities.

1 Public Law 115-336, 132 Stat. 5025-5028.
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Accomplishment #2: Website Modernization & Solution Enhancements 

In 2020 Treasury made demonstrable progress modernizing its websites and enhancing its 

solutions to better serve the American public. Accomplishments span the Department and are 

aligned to key websites and services Treasury prioritized in 2019. 

 The IRS updated IRS.gov to include multilingual homepages, mobile menu functionality,

and IRS ODG themes; Improved the taxpayer experience by removing redundant content

from the IRS Free File application, redesigned the Tax Withholder Estimator sourcing user

feedback, and added languages revised Earned Income Tax Credit Assistant content; in

line with Treasury Strategic Objective 1.1, Tax Law Implementation.

 The Alcohol and Tobacco Tax and Trade Bureau (TTB), updated TTBonline.gov to provide

a more consistent user experience across its digital platforms.

 The Bureau of the Fiscal Service (Fiscal) redesigned fiscal.treasury.gov using USWDS

theming and plain language; Provided an easy to use Treasury Financial Manual guidance

site (tfx.treasury.gov); and centralized datasets into fiscaldata.treasury.gov.

 The Office of the Comptroller of the Currency (OCC) redesigned Helpwithmybank.gov

drastically improving search functionality, and reorganized content for ease of use.

 The FinCEN team modernized Fincen.gov by developing a self-service support page with

searchable common issues and questions and a more user-friendly interface.

Accomplishment #3: Economic Recovery Efforts 

Immediately following passage of the Coronavirus Aid, Relief, and Economic Security (CARES) 

Act, Treasury led multiple response efforts including rapid deployment of the primary CARES Act 

website and the Get My Payment tool. Treasury.gov/CARES was publicly viewable within twoweeks of the Act being passed. During the month of April, the site received daily page views 

exceeding 600 thousand. Furthermore, the IRS Get My Payment application provided taxpayers 

an online means to obtain status of Economic Impact Payments and was used 200 million times. 

Over 14 million people successfully submitted their banking information to receive payments more 

quickly via direct deposit. Additionally, fincen.gov/coronavirus disseminated information to the 

public regarding fraud, cybercrime, and other COVID-19 financial crime related activities. The 

Fiscal Service published COVID-19 data to USAspending.gov to offer transparency on CARES 

Act federal spending to the public. Collectively, Treasury launched a coordinated approach, 

including Fiscal’s Useful Links for COVID site, to publish targeted CARES-related information as 

a part of a wayfinding system designed to provide guidance where needed. 

Digitization of Forms

As required in Section 4(d), Treasury continues to digitize all paper-based forms related to serving 

the public and centralize access to these forms. All digitized forms can be found in Appendix A. 

Treasury continues modernization efforts across the enterprise and in parallel will promote an 

integrated approach to enhance public-facing websites and services. 

_______________________

/s/ Eric Olson

Deputy Assistant Secretary, Information Systems and Chief Information Officer
A-1

Appendix A: Digitized Forms

Key Treasury public-facing forms have been digitized including the BEP Mutilated Currency and 

CARES Act forms. The BEP Mutilated Currency form has been completely digitized, vastly

improving the experience of over 22,000 customers per year who submit an estimated $35 million 

in annual requests. The digitization of this form not only improves the user experience but also 

expedites the processing time and realizes labor efficiencies. Treasury rapidly developed and 

deployed the CARES forms needed to collect, review, and approve/deny submissions from 

various entities. Specialized forms were accessed by 10,000 users and include the CARES Act 

forms for the Airline Loan Application, the National Security Loan Application, the Payment 

Information form for State, Local, and Tribe Recipients; the Supplemental Tribal Payment 

Information form; the CARES Communities application; and the general Payroll Assistance Web 

Intake form for small businesses. 

While IRS, OCC, and BFS maintain central repositories of their forms and FinCEN utilizes the 

Bank Secrecy Act (BSA) E-Filing System, Treasury as an agency continues to coordinate efforts 

to better organize its forms across bureaus and establish one central location for all Treasury 

forms.

Bureau Form Name/Description Link

BEP Request for Examination of Mutilated 

Currency for Possible Redemption

https://www.bep.govsubmitarequest.html

BFS

Central Receivable Services Agency PreOnboarding Questionnairehttps://fiscal.treasury.gov/crs/resources-foragencies.html

Do Not Pay Enrollment https://fiscal.treasury.gov/dnp/gettingstarted.html

Cross-Servicing Debt Collection System: 

Incident Report

https://fiscal.treasury.gov/crossservicing/resources/servicing-incidentform.html

United States General Ledger Issue 

Reporting

https://fiscal.treasury.gov/ussgl/report-anissue.html

Bureau of the Fiscal Service Commonly

Requested Forms

https://fiscal.treasury.gov/forms.html

TreasuryDirect.gov Form Index https://treasurydirect.gov/forms.html

ARC Website Form Index https://arc.fiscal.treasury.gov/fshome.htm

(Password protected by customer page)

DO

CARES Administration Hub Temporary form – no longer active

Airline Loan Application Temporary form – no longer active

National Security Loan Application Temporary form – no longer active

Payment Information for State, Local, and 

Tribe Recipients

Temporary form – no longer active

Supplemental Tribal Payment Temporary form – no longer active

CARES Communities Application Temporary form – no longer active

Payroll Assistance Temporary form – no longer active

FinCEN

FinCEN Currency Transaction Report https://www.fincen.gov/resources/filinginformation

FinCEN Designation of Exempt Person https://www.fincen.gov/resources/filinginformation

FinCEN Suspicious Activity Report https://www.fincen.gov/resources/filinginformation
A-2

FinCEN Registration of Money Services 

Business

https://www.fincen.gov/resources/filinginformation

Report of Foreign Bank and Financial 

Accounts

https://www.fincen.gov/resources/filinginformation

Report of Cash Payments Over $10,000 

Received in a Trade or Business

https://www.fincen.gov/resources/filinginformation

IRS IRS Forms, Instructions & Publications https://www.irs.gov/forms-instructions

Mint

Mint for Kids Activities for Educators https://www.usmint.gov/learn/kids

Mint Certificate of Non-Receipt https://catalog.usmint.gov/customerservice/shipping.html

OCC

OCC Forms Index https://occ.gov/publications-andresources/forms/index-forms.html

OCC Licensing Form Index https://www.occ.gov/publications-andresources/publications/comptrollerslicensing-manual/files/licensing-filingforms.html