Office of the Comptroller of the 

Currency

FY 2014 

Capital Investment Plan
Major IT Investment Summary

Mainframes & Servers Support Services (MSSS) - The MSSS supports OCC’s mainframe 

computer operations and maintenance (O&M). As part of this initiative, OCC is consolidating 

and relocating data center infrastructure to a third-party co-location facility commencing in FY 

2012, with an anticipated completion in FY 2013. Based upon detailed alternatives analysis 

conducted in FY 2011, it was determined that the OCC’s main data center cannot meet the 

capacity requirements for growth forecasts. Relocation of this data center will provide OCC 

with access to basic facilities and environmental services (floor space, power cooling, network 

and physical security) while supporting mandates for data center consolidation from Treasury 

and Office of Management and Budget. 

 The immediate (base + FY 2014 request) cost as well as the full life-cycle cost of the 

asset:

1. FY 2013 – FY 2014: $37.639M (includes $7.326M FTE).

2. FY 2012 – FY 2016: $93.563M (includes $17.417M FTE).

 The projected useful life of the current asset: Projected until FY 2019.

 Timeframe for the “development, modernization and enhancement” phase of the 

investment for FY 2014: 

N/A

 The anticipated benefit(s) of the investment:

3. Consolidated Data Center with reduced electric consumption and power management

4. Virtualized server environment flexible to OCC computing needs

 How performance will be measured and evaluated:

5. Availability of server platforms exceeds established targets. Server platform availability 

will be measured and evaluated using WhatsUp Gold monitoring system.

 Remediation strategies for investments which are not meeting the stated cost, time and 

performance goals for FY 2012: 

6. The MSS investment met its cost, time and performance goals for FY 2012, therefore, no 

remediation strategies are needed. 
Telecommunications Services and Support (TSS) - The TSS includes telecommunications wide 

area network and local area network infrastructure. Remote access to OCC systems is facilitated 

via a virtual private network, dial-in, and cellular wireless access using two-factor authentication. 

This investment also includes messaging services supporting highly mobile bank examiners and 

OCC staff. In FY 2013 the OCC will be commencing a three year effort to upgrade the 

Headquarters and field office phones systems and telecom infrastructure including Local Area 

Network/Wide Area Network hardware, Video Tele-Conferencing and Voice Over Internet 

Protocol.

 The immediate (base + FY 2014 request) cost as well as the full life-cycle cost of the 

asset:

1. FY 2013 – FY 2014: $61.52M (includes $8.055M FTE).

2. FY 2012 – FY 2016: $154.34M (includes $18.97M FTE).

 The projected useful life of the current asset: Projected until FY 2019.

 Timeframe for the “development, modernization and enhancement” phase of the 

investment for FY 2014: 

N/A

 The anticipated benefit(s) of the investment:

3. Lower cost of telecommunications WAN services using cost effective Government 

vehicles.

4. Lower cost upgrading to Voice over Internet Protocol (VOIP) telephone technologies. 

 How performance will be measured and evaluated:

5. Availability of Telecommunications lines exceeds target thresholds. Uptime will be 

measured and evaluated using WhatsUp Gold monitoring system.

 Remediation strategies for investments which are not meeting the stated cost, time and 

performance goals for FY 2012: 

6. TSS investment met its cost, time and performance goals for FY 2012, therefore, no 

remediation strategies are needed. 
End User Services and Support (EUSS) - The EUSS includes help desk/customer service 

support, personal computer hardware and software O&M, asset management, and desktop 

engineering and image management. New PCs and peripherals will be deployed to the entire 

OCC workforce in FY 2013 which will include Microsoft Windows 7, Microsoft Office 2010 

and Internet Explorer 9.

 The immediate (base + FY 2014 request) cost as well as the full life-cycle cost of the 

asset:

1. FY 2013 – FY 2014: $60.866M (includes $17.981M FTE).

2. FY 2012 – FY 2016: $152.813 (includes $43.901M FTE).

 The projected useful life of the current asset: Projected until FY 2019.

 Timeframe for the “development, modernization and enhancement” phase of the 

investment for FY 2014: 

N/A

 The anticipated benefit(s) of the investment:

3. Increase productivity of stakeholders by refreshing PC technologies.

4. Improved customer support through SLA driven Help Desk service.

 How performance will be measured and evaluated:

5. First call resolution exceed target thresholds. The metric performance will be measured 

and evaluated using the metrics from the Service Now ticketing system.

 Remediation strategies for investments which are not meeting the stated cost, time and 

performance goals for FY 2012: 

6. EUSS investment met its cost, time and performance goals for FY 2012, therefore, no 

remediation strategies are needed.