Department of the Treasury 

Treasury Franchise Fund 

Congressional Budget 

Justification and Annual 

Performance Plan and Report 

FY 2022 
TFF – 2 

Table of Contents 

Section I – Budget Request ......................................................................................... 3

A – Mission Statement .............................................................................................. 3

B – Summary of the Request .................................................................................... 3

1.1 – Resource Detail Table ...................................................................................... 4

1.2 – Budget Adjustments Table ............................................................................... 4

C – Budget Increases and Decreases Description ..................................................... 5

1.3 – Object Classification (Schedule O) Obligations ........................................... 8

D – Appropriations Language and Explanation of Changes .................................... 8

E – Legislative Proposals .......................................................................................... 8

Section II – Annual Performance Plan and Report ................................................. 9

A – Strategic Alignment ........................................................................................... 9

B – Budget and Performance by Budget Activity .................................................... 9

2.1.1 – Treasury Shared Services Program Resources and Measures ...................... 9

Treasury Shared Services Programs Budget and Performance ................................. 9

2.1.2 – Centralized Treasury Administrative Services Resources and Measures 10

Centralized Treasury Administrative Services Budget and Performance ............... 10

2.1.3 – Administrative Services Resources and Measures ................................... 11

Administrative Services Budget and Performance ................................................. 11

2.1.4 – Information Technology Resources and Measures .................................. 13

Information Technology Services Budget and Performance .................................. 13

C – Changes in Performance Measures .................................................................. 14

D – Evidence-Building Activity ............................................................................. 14

Section III – Additional Information ...................................................................... 15

A – Summary of Capital Investments ..................................................................... 15

B – Treasury Franchise Fund Program Costs ......................................................... 16
TFF – 3 

Section I – Budget Request 

A – Mission Statement 

To assist customer agencies in meeting their mission by providing responsive, customer-focused, 

cost-effective administrative and information technology support services. 

B – Summary of the Request 

The Treasury Franchise Fund (TFF) supports effective administrative and information 

technology services through commitment to service, efficient operations, openness to change, 

and values-based behavior. The TFF achieves cost savings leveraging economies of scale which 

promote efficient use of resources by shared service providers. 

The TFF providers include Departmental Offices’ Treasury Shared Services Programs (TSSP), 

Departmental Offices’ Centralized Treasury Administrative Services (CTAS), and the Bureau of 

the Fiscal Service’s Administrative Resource Center (ARC). TFF shared service providers offer 

financial management, procurement, travel, human resources, information technology, and other 

administrative services to federal customers on a fully cost recoverable, fee-for-service basis. 

The TFF FY 2022 Congressional Budget Justification reflects revised estimates for FY 2021 

along with new funding estimates for FY 2022. The revised estimates in FY 2021 for ARC 

Administration (Admin) includes an operations and maintenance costs increase to support an 

expanded customer base. The revised estimates will also support ARC Information Technology’s 

(IT) continued modernization efforts of the bureau’s IT infrastructure and technology service 

delivery (to include cloud adoption and low-code platform solutions), implementing enterprisescale foundational and common technology services, and continuing to enhance IT portfolio 

management practices and the cybersecurity posture across the enterprise. The Centralized 

Treasury Administrative Services (CTAS) programs will reduce the FY 2021 operating levels to 

more accurately reflect the level of administrative support services provided for the Foreign 

Investment Risk Review Modernization Act (FIRRMA) initiatives, Departmental Offices (DO) 

Salaries and Expenses and Terrorism and Financial Intelligence offices. 

In FY 2022, the Treasury Shared Services programs (TSSP) will continue to support efforts in 

cybersecurity with the additional operations and maintenance costs transferred for initiatives 

developed under the Cybersecurity Enhancement Account (CEA). These cybersecurity 

initiatives will be deployed and implemented as a shared service provided to the Department of 

the Treasury (Treasury) bureaus. TSSP will also focus on system modernization investments, IT 

reporting through Technology Business Management (TBM) and continuous improvement of 

baseline level services support. 

In FY 2022, the US Department of Agriculture (USDA) customers are expected begin 

transitioning to ARC for financial management (FM) services. In addition, ARC will continue to 

progress through a strategic project to continue simplifying customer FM services, increase 

customer FM maturity and public trust, maximize ARC value, and further emphasize laws, 

regulations, and federal mandates. These initiatives will allow agencies to focus on mission 

activities and ensure cost sharing opportunities are accessible.
TFF – 4 

1.1 – Resource Detail Table 

Dollars in Thousands 

Treasury Franchise Fund FY 2020 FY 2021 FY 2022 FY 2021 to FY 2022 

Budgetary Resources Actuals Revised Estimate Estimate Change % Change 

Revenues/Offsetting 

Collections FTE AMOUNT FTE AMOUNT FTE AMOUNT FTE AMOUNT FTE AMOUNT 

Treasury Shared Services 

Program

 

287,914 

 

299,891 

 

314,318 

 

14,427 4.8% 

Centralized Treasury 

Administrative Services 

 

166,591 

 

135,203 

 

146,043 

 

10,840 8.0% 

Administrative Services 

188,832 

 

177,925 

 

201,008 

 

23,083 13.0% 

Information Technology 

Services 

 

195,408 

 

193,003 

 

195,710 

 

2,707 1.4% 

Recovery from Prior Years 

9,472 

 

24,016 

 

22,815 

 

(1,201) -5.0% 

Unobligated Balances from 

Prior Years 

 

211,208 

 

210,629 

 

193,244 

 

(17,385) -8.3% 

Total Revenues/Offsetting 

Collections $1,059,425 $1,040,667 $1,073,138 $32,471 3.1% 

Expenses/Obligations Treasury Shared Services 

Program 252 284,298 269 299,891 269 314,318 0 14,427 0.0% 4.8% 

Centralized Treasury 

Administrative Services 161 121,771 197 135,203 197 145,848 0 10,645 0.0% 7.9% 

Administrative Services 1,152 220,180 1,171 194,856 1,236 211,308 65 16,452 5.6% 8.4% 

Information Technology 

Services 504 222,547 517 217,473 517 221,670 0 4,197 0.0% 1.9% 

Totals Expenses/Obligations 2,069 $848,796 2,154 $847,423 2,219 $893,144 65 $45,721 3.0% 5.4% 

Net Results 2,069 $210,629 2,154 $193,244 2,219 $179,994 65 ($13,250) 3.0% -6.9% 

*The Financial Management Administrative Support Service and Shared Services Programs, as denoted in the President’s budget is also referred to as the 

Administrative Services and Treasury Shared Services Program, respectively. 

1.2 – Budget Adjustments Table 

Dollars in Thousands 

 FTE Amount 

FY 2021 President's Budget Estimate 2,112 $869,321 

Adjustments to FY 2021 President’s Budget 42 (21,898) 

 Administrative Initiatives Adjustments (CTAS) 0 (27,059) 

 Increased Personnel Resources/IT Support (ARC Admin/IT) 42 5,161 

FY 2021 Revised Estimate 2,154 $847,423 

Changes to Base: 

Maintaining Current Levels (MCLs): 20,192 

Pay Annualization (1.0% average pay raise) 667 

Pay Raise (2.7% average pay raise) 5,420 

FERS Contribution Increase 2,058 

Non-Pay 12,047 

Subtotal Changes to Base 0 20,192 

FY 2022 Current Services 2,154 $867,615 

Program Changes: 

Program Increases: 65 25,529 

Cybersecurity Enhancement Account (CEA) Operations and Maintenance (TSSP) 0 5,254 

 Systems Modernization and Program Support (TSSP) 0 2,108 

 Continuous Diagnostic and Mitigation (CDM) Licenses (TSSP) 0 1,184 

 Systems Modernization (CTAS) 0 5,662 

 Electric Vehicles and Associated Infrastructure (CTAS) 0 304 

Customer Growth (ARC Admin) 35 6,017 

FSSP Consolidation (ARC Admin) 30 5,000 

Subtotal Program Changes 65 $25,529 

Total FY 2022 Estimate 2,219 $893,144 
TFF – 5 

C – Budget Increases and Decreases Description 

FY 2021 Adjustments........................................................... -$21,898,000/ +42 FTE 

Centralized Treasury Administrative Services (CTAS) -$27,059,000 / -0 FTE 

In FY 2021, the adjustments for administrative support include the following: 

Administrative Support Reduction for FIRRMA -$20,632,000 / -0 FTE 

Reductions to the planned level of administrative support resulting in a decrease to 

administrative costs necessary to support the Foreign Investment Risk Review Modernization 

Act (FIRMMA) initiatives: 

 Case management (-$13,378,000) 

 Facilities (-$4,800,000) 

 Personnel (-$2,454,000) 

DO and TFI -$6,427,000, / -0 FTE 

Reductions in administrative support for DO that were realized in FY 2020 and carry through 

to FY 2021. This includes reduced level of support for initiatives within DO Salaries and 

Expenses and the Office of Terrorism and Financial Intelligence (TFI). 

Increased Personnel Resources/IT Support (ARC Admin/IT) +$5,161,000 / +42 FTE 

In FY 2021, the adjustments for the ARC Admin and IT budgets include the following: 

ARC Admin +$4,684,000 / +29 FTE 

Revised FY 2021 estimates includes adjustments for human resources staffing required to 

meet critical workforce demands of customers. Without these resources, customers will 

experience delays in hiring, impacting mission success. 

ARC IT +$477,000 / +13 FTE 

In FY 2021, new service offerings and systems were added, offset by the transition of the 

Oracle hosting contract to ARC Admin. The increase will support technology modernization, 

implementation of an on-premise cloud environment, and increased investment in Cyber 

Security measures that will protect the National Critical Financial Infrastructure. 

Maintaining Current Levels (MCLs)......................................... +$20,192,000 / +0 FTE 

Pay Annualization (1.0%) +$667,000 / +0 FTE: 

Funds are required for annualization of the January 2021 1.0% average pay raise. 

Pay Raise (2.7% in 2022) +$5,420,000 / +0 FTE: 

Funds are required for a 2.7% average pay raise in January 2022. 

FERS Contribution Increase +$2,058,000 / +0 FTE 

Funds are required for the Federal Employee Retirement System (FERS) contribution rates 

effective FY 2022. 

Non-Pay +$12,047,000 / +0 FTE 

Funds are required for non-labor expenses such as travel, contracts, rent, supplies, and 

equipment. 
TFF – 6 

Program Increases.............................................................. +$25,529,044 / +65 FTE 

Cybersecurity Enhancement Account (CEA) Operations and Maintenance (O&M) (TSSP) 

+$5,253,742 / +0 FTE 

Treasury will increase TSSP by $5.26 million to support the transition of the operations and 

maintenance costs from CEA investments to TSSP. The total FY 2022 estimated spending 

transitioned into TSSP since FY 2020 will be $16.48 million including this increase. The FY 

2022 increase will support the operations and maintenance costs for the following initiatives: 

 Fiscal Service Trusted Internet Connection (TIC) (+$3,622,676) 

 Treasury Identity Enterprise Services (+$857,000) 

 Treasury Secured Data Network (+$592,226) 

 Threat Hunting Analysis (+$181,840) 

Systems Modernization and Program Support (TSSP) +2,108,498 / +0 FTE 

Treasury will increase spending to support the system modernization and enhancements across 

TSSP programs to include: 

 O&M costs for the TBM tool that was implemented in FY 2021 (+$1,198,000) 

 Enterprise Data Management Cloud Support (+$581,250) 

 Automation of the change management process (+$374,248) 

 Enhancements for the Equal Employment Opportunity complaint tracking system 

(+$336,000) 

Continuous Diagnostic and Mitigation (CDM) Licenses (TSSP) +$1,184,000 / +0 FTE 

The FY 2022 increase in costs for CDM licenses is $1.184 million for Phase II in support of the 

CEA O&M initiatives transitioning into TSSP. These licenses are provided by the Department of 

Homeland Security (DHS) with the costs allocated to the Treasury bureaus through the TSSP. 

The CDM Program enhances the overall security posture of the Federal Government by 

providing Federal agencies with capabilities to monitor vulnerabilities and threats to their 

networks in near real-time. This increased situational awareness allows agencies to prioritize 

actions to mitigate or accept cybersecurity risks based on an understanding of the potential 

impacts to their mission. Total spending for FY 2022 is estimated at $13.284 million. 

Systems Modernization (CTAS) +$5,662,000 / +0 FTE

IT Modernization investment of $5.7 million will support increase spending for critical lifecycle 

upgrades and enhancements to modernize the DO IT infrastructure and IT server replacements. 

The following projects are included in this initiative:

 End User Equipment Lifecycle – Asset refresh of end of life end equipment (i.e., laptops, 

desktops, zero clients, etc.) and migrate service 

 Telework Workforce Enhancements – Hardware and software hardware/software to support 

efficiency and mission achievement in telework paradigm. 

 Video Teleconferencing – Increased software licenses, support and services for DO web 

conferencing 

 Managed Remote Access - Transition from government owned and operated to managed 

service remote access for DO user community 

 Managed Desktop/Virtual Desktop Infrastructure (VDI) - Transition from government owned 

and operated virtual desktop infrastructure to managed service 

 IT Server Replacement - In FY 2022, Treasury will replace IT servers that have reached end 
TFF – 7 

of life. These servers support majority of IT operations and the daily workload within DO. 

By FY 2022, over 120 of these critical servers of will no longer receive vendor support and 

will no longer receive updates, which put critical IT components at risk of failure or breach. 

Cloud migration assessments for these servers have been conducted and results have helped 

to identify servers that can be moved to the cloud and replacement servers that support 

workloads not yet cloud ready. Re-capitalization of servers represents the majority of costs 

incurred, in addition to additional anticipated operational expenses associated with cloud 

computing. 

Electric Vehicle Fleet Management (CTAS) +$304,000 / +0 FTE 

In accordance with Executive Order (E.O.) 14008, “Tackling the Climate Crises at Home and 

Abroad”, Treasury will support the Administration’s priority to develop a comprehensive plan to 

create good jobs and stimulate clean energy industries by revitalizing the Federal Government’s 

sustainability efforts. This includes Treasury’s commitment to use all available procurement 

authorities to augment its Departmentwide fleet management program with a continued focus on 

the purchase and/or leasing of electric vehicles (EV) and its essential infrastructure. 

Currently, DO has a total of 14 vehicles in its fleet, five are EVs. In FY 2022, this investment of 

$304,000 will fund the full conversion of its fleet and the purchase, installation, maintenance, 

and/or upgrade of infrastructure required to maintain an EV fleet management program. 

Customer Growth (ARC Admin) +$6,017,000 / +35 FTE 

Increase reflects operations and maintenance costs and provides cost sharing and avoidance 

opportunities for both the new and current agencies supported by ARC. In FY 2021, ARC 

expanded services with Corporation for National and Community Service (CNCS) and the 

Special Inspector General for Pandemic Recovery (SIGPR). In FY 2022, ARC will expand 

supported shared services transitions for the Office of Personnel Management (OPM) and limited 

new services to the Federal Emergency Management Administration (FEMA). 

Financial Shared Service Provider (FSSP) Consolidation (ARC Admin) +$5,000,000 / +35 FTE 

In FY 2021, portions of USDA’s shared service customer base will be merged into ARC 

operations as USDA is planning to discontinue their shared services operations in response to 

OMB M-19-16. ARC plans to maintain financial management services for current USDA and 

General Services Administration (GSA) customers. 
TFF – 8 

1.3 – Object Classification (Schedule O) Obligations 

Dollars in Thousands 

Object Classification 

FY 2020 

Actual 

Obligations 

FY 2021 

Revised Estimated 

Obligations 

FY 2022 

Estimated 

Obligations 

11.1 - Full-time permanent 178,024 185,193 192,824 

11.3 - Other than full-time permanent 1,023 998 1,036 

11.5 - Other personnel compensation 7,075 5,258 5,487 

11.9 - Personnel Compensation (Total) 186,122 191,449 199,347 

12.0 - Personnel benefits 65,752 70,262 72,118 

Total Personnel and Compensation Benefits $251,874 $261,711 $271,464 

21.0 - Travel and transportation of persons 498 1,399 1,069 

22.0 - Transportation of things 47 5 5 

23.1 - Rental payments to GSA 30,438 32,328 33,200 

23.2 - Rental payments to others 50 544 543 

23.3 - Communication, utilities, and misc charges 79,340 87,103 88,492 

24.0 - Printing and reproduction 148 268 243 

25.1 - Advisory and assistance services 170,393 120,969 126,887 

25.2 - Other services from non-Federal sources 33,957 31,017 31,912 

25.3 - Other goods and services from Federal sources 144,287 147,544 155,220 

25.4 - Operation and maintenance of facilities 45 2,446 2,448 

25.7 - Operation and maintenance of equip 84,084 114,425 128,168 

26.0 - Supplies and materials 3,296 2,857 3,022 

31.0 - Equipment 46,491 43,770 49,434 

32.0 - Land and structures 2,989 1,037 1,037 

44.0 - Refunds 859 0 0 

Total Non-Personnel $596,922 $585,712 $621,680 

New Budgetary Resources $848,796 $847,423 $893,144 

FTE 2,069 2,154 2,219 

*Amounts include all budgetary resources. 

D – Appropriations Language and Explanation of Changes 

The TFF receives no annually appropriated resources from Congress. 

E – Legislative Proposals 

The TFF does not have legislative proposals. 
TFF – 9 

Section II – Annual Performance Plan and Report 

A – Strategic Alignment 

Alignment with the Treasury Strategic Plan 

In accordance with the Government Performance and Results Act Modernization Act (GPRAMA)

of 2010, the Department of the Treasury is currently developing the FY 2022 – 2026 

Departmental Strategic Plan. The Strategic Plan is scheduled for publication in 2022. The 

Annual Performance Plan will be updated in the FY 2023 President’s Budget to reflect new 

departmental strategic goals and objectives. 

The TFF is well positioned in FY 2022 to be a key federal resource. The TFF service providers 

aim to enhance federal mission effectiveness through increased use of cloud-based solutions, 

reduce cybersecurity risks, and build a modern Information Technology (IT) workforce. The TFF 

emphasizes this through a standardized “build once, use many” service model with a focus on 

providing economies of scale enabling agencies to concentrate on mission critical activities. 

B – Budget and Performance by Budget Activity 

2.1.1 – Treasury Shared Services Program Resources and Measures 

Dollars in Thousands 

Resource Level FY 2016 FY 2017 FY 2018 FY 2019 FY 2020 FY 2021 FY 2022 

 Actual Actual Actual Actual Actual Estimate Estimate 

Expenses/Obligations 229,070 235,811 241,845 235,515 284,298 299,891 314,318 

Budget Activity Total $229,070 $235,811 $241,845 $235,515 $284,298 $299,891 $314,318 

Full-time Equivalents (FTE) 228 235 234 225 252 269 269 

*The FY 2016 - FY 2020 columns represent realized resources for full-time equivalents, reimbursables, and user fees. 

 Measure FY 2016 FY 2017 FY 2018 FY 2019 FY 2020 FY 2020 FY 2021 FY 2022 

Actual Actual Actual Actual Actual Target Target Target 

Average Cost per FTE N/A N/A N/A 1,463.5 1,719.4 1,460.0 1,580.3 1,710.5 

Annual Effective Spend 

Rate N/A N/A N/A 97.1 98.4 96.0 96.0 96.0 

Customer Satisfaction N/A N/A N/A 75.0 90.0 80.0 80.0 80.0 

Treasury Shared Services Programs Budget and Performance 

($314,318,000 from offsetting collections): 

Treasury Shared Services Programs (TSSP) provides administrative and information technology 

services on a competitive basis, and also delivers outstanding customer service. TSSP supports 

the goals and objectives for the current Treasury Strategic Plan by allowing customers to 

maximize their operations support resources and the benefit from centralized approaches to 

program support and administration. 

Description of Performance 

TSSP measures focus on customer satisfaction and the value proposition of the services 

provided. 
TFF – 10 

The Current TSSP performance measures are: 

 Average Cost per FTE 

 Annual Effective Spend Rate 

 Customer Satisfaction 

In order to provide greater transparency into the value proposition of shared services, the average 

cost per FTE and annual effective spend rate measures have been identified as measures to 

demonstrate the value. As agencies budgets shrink, it becomes increasingly important to 

demonstrate clear insight into the current cost of shared services and to help customers assess the 

cost efficiency benefits of the shared approach. 

The annual effective spend rate provides insight to the financial management and oversight of 

the program. It measures how much of the resources collected from customers are being 

obligated for service delivery in the fiscal year. This measure captures the efficient use of 

resources by the service providers. In FY 2020, 98.4 percent of the funds collected from 

customers for the shared services was obligated which was above the 96 percent target rate set 

for the fiscal year. The target will remain at 96 percent for FY 2021 and FY 2022. 

In FY 2020, the survey results yielded a 90 percent overall customer satisfaction rating which is 

up from 75 percent in the prior year for services provided through the TSSP. Strategic 

partnership with TSSP governance councils, meeting monthly with Treasury budget directors 

and the use of the TSSP Roadshows provides expanded customer engagement opportunities to 

the various stakeholders to better communicate the expected changes to program budgets and the 

impact to their upcoming service level agreements. This level of transparency has contributed to 

the higher rating. The target for this measure is set at 80 percent for both FY 2021 and 2022. 

2.1.2 – Centralized Treasury Administrative Services Resources and Measures 

Dollars in Thousands 

 Resource Level FY 2016

Actual

FY 2017

Actual

FY 2018

Actual

FY 2019

Actual

FY 2020 

Actual

FY 2021 

Estimate 

FY 2022 

Estimate 

 Expenses/Obligations NA NA NA 136,565 122,034 135,203 145,848 

 Budget Activity Total $0 $0 $0 $136,565 $122,034 $135,203 $145,848 

 Full-time Equivalents (FTE) NA NA NA 196 161 197 197 

*The FY 2016 - FY 2020 columns represent realized resources for full-time equivalents, reimbursables, and user fees. 

Measure FY 2016

Actual

FY 2017

Actual

FY 2018

Actual

FY 2019 

Actual 

FY 2020 

Actual 

FY 2020

Target

FY 2021

Target

FY 2022 

Target 

Annual Effective Spend Rate N/A N/A N/A 97.8 94.3 96.0 96.0 96.0 

Customer Satisfaction N/A N/A N/A 75.0 75.0 80.0 80.0 80.0 

Centralized Treasury Administrative Services Budget and Performance 

($145,848,000 from offsetting collections): 

The Centralized Treasury Administrative Services (CTAS) program provides administrative 

support to offices within Treasury’s Departmental Offices. This support includes administrative 

functions such as financial management, travel, human resources, information technology, and 

facilities management. 
TFF – 11 

Description of Performance 

FY 2019 was the first year of inclusion CTAS program into the TFF. CTAS has identified the 

following performance measures: 

• Annual Effective Spend Rate 

• Customer Satisfaction 

In FY 2020, the annual effective spend rate was 94.3 percent, which was slightly below the set 

target rate of 96 percent. The customer satisfaction rate was baselined in FY 2019. Results from a 

survey released in FY 2020, garnered a 75 percent satisfaction rating for the overall program. 

The targets set for the annual effective spend rate and customer satisfaction measures are 

mirrored after the TSSP target to maintain consistency in overall financial management of the 

two shared services providers within Departmental Offices. The targets set in both FY 2021 and 

2022 is 96 and 80 percent, for the annual effective spend rate and customer satisfaction measures 

respectively. 

2.1.3 – Administrative Services Resources and Measures 

Dollars in Thousands

 Resource Level FY 2016 FY 2017 FY 2018 FY 2019 FY 2020 FY 2021 FY 2022 

Actual Actual Actual Actual Actual Estimate Estimate 

Expenses/Obligations 156,869 157,284 150,876 170,184 220,180 194,856 211,308 

Budget Activity Total $156,869 $157,284 $150,876 $170,184 $220,180 $194,856 $211,308 

Full-time Equivalents (FTE) 936 988 957 988 1152 1,171 1,236 

The FY 2016 - FY 2020 columns represent realized resources for full-time equivalents, reimbursables, and user fees. 

Measure

FY 2016

Actual

FY 2017

Actual

FY 2018

Actual

FY 2019

Actual

FY 2020

Actual 

FY 2020

Target

FY 2021

Target

FY 2022 

Target 

Customer Unmodified Audit Opinions 

[%] NA NA 100 100 100 100 100 100 

Percentage of shared services service 

level agreement performance metrics 

met or

exceeded [%]

NA NA NA 89.4 86.7 94.0 94.0 94.0 

Customer Satisfaction with ARC 

Admin

Services [%]

NA NA NA 93.2 90.4 80.0 80.0 80.0 

Administrative Services Budget and Performance 

($211,308,000 from offsetting collections): 

ARC, as a critical strategic partner to OMB and Treasury, supports the Financial Management 

Line of Business, designated Federal Shared Services Provider by OMB; the Budget Formulation 

and Execution Line of Business, designated Federal Shared Service Provider by OMB; and 

Treasury's Human Resources Line of Business. 

ARC provides administrative services in the areas of financial management, human resources, 

procurement, and travel to our Federal customers to support core business activities. ARC’s 

services allow agencies to focus on their missions and avoid redundancies within administrative 

operations, creating cost avoidance across the Federal government, including more than 

$100,000,000 in FY 2020. Using shared services reduces the need for Treasury to maintain 
TFF – 12 

duplicative financial management systems, thereby promoting efficiency and cost savings while 

enhancing the quality, timeliness, and accuracy of financial management processes. ARC and 

Fiscal Service continue to focus on financial innovation and transformation. 

Description of Performance: 

In FY 2020, ARC continues to receive strong customer satisfaction scores, with 90.4 percent of 

customers being satisfied with ARC Administrative Services. ARC service lines of Financial 

Management, Human Resources, and Procurement all improved with their customer satisfaction 

percentages from 2019 to 2020. 

In FY 2020, ARC received 17 consecutive unmodified opinions on franchise operations and 

supported 31 customer clean audits meeting its performance target of 100 percent of customer 

unmodified audit opinions. ARC continues to gain public confidence in federal stewardship, 

operations, and accuracy of information shared through transparency information by meeting this 

metric consistently year after year. 

ARC supported the Coronavirus Aid, Relief, and Economic Security Act (CARES) by 

processing over 4,800 payments providing relief to taxpayers, American industry and small 

businesses and relief for state, local, and Tribal governments. Additionally, during the pandemic, 

ARC was able to continue hiring, implemented CARES Act employee benefits, and worked with 

regulatory agencies to adjust processes requiring non-digital signatures such as retirement 

packages. ARC continued to streamline its processes by implementing 66 robotic process 

automation bots into production, resulting in a cost avoidance of over $1.5 million and 10.75 

FTE. 

In FY 2021 and FY 2022, ARC is committed to Financial Management Quality Service 

Management Office (FM QSMO) readiness, continuing improvements to customer experience, 

increasing the number of streamlined processes, meeting or exceeding service level agreement 

metrics, using technology and automation to reduce manual work and provide increased 

economies of scale, and further improving the efficiency and effectiveness of its services. 
TFF – 13 

2.1.4 – Information Technology Resources and Measures 

Dollars in Thousands 

 Resource Level 

FY 2016 FY 2017 FY 2018 FY 2019 FY 2020 FY 2021 FY 2022 

Actual Actual Actual Actual Actual Estimate Estimate 

Expenses/Obligations 192,877 195,441 197,009 179,631 222,547 217,473 221,670 

Budget Activity Total 192,877 195,441 197,009 179,631 222,547 217,473 221,670 

Full-time Equivalents (FTE) 499 493 465 465 504 517 517 

*The FY 2016 - FY 2020 columns represent realized resources for full-time equivalents, reimbursables, and user fees

Information Technology Services Budget and Performance 

($221,670,000 from offsetting collections): 

ARC Information Technology Services (ARC IT) provides shared services to a variety of federal 

customers, delivering value through consolidated IT infrastructures and standardized IT service 

delivery in a modern, technically innovative, and secure environment. 

 

Description of Performance: 

In FY 2020, ARC IT exceeded its hosting performance target, percentage of time service is 

operational (uptime excluding planned maintenance), with 99.9 percent uptime. As 

modernization efforts advance within the Bureau, high availability (measured as percent uptime) 

proves to be crucial to perform the Bureau's functions. ARC IT also achieved its target by having 

2 engagements in strategic sourcing. These engagements allow the Bureau to realize certain 

economies of scale through leveraging shared services and Treasury-wide contracts. 

In FY 2021, ARC IT plans to continue modernizing the integration and delivery of technology 

solutions. ARC IT will implement an enterprise hosting strategy to provide a coordinated, 

standardized, and optimized set of platforms across multiple environments; implement a network 

architecture strategy to include Trusted Internet Connections migrations to co-location data 

centers, software defined networking, and redesign Wide Area Network; conduct a 

modernization study with the IT Hosting customers to determine a path forward for aging 

mainframe applications; and define a common, enterprise approach to provide access to data 

through Application Program Interfaces. 

Measure 

FY 2016 FY 2017 FY 2018 FY 2019 FY 2020 FY 2020 FY 2021 FY 2022 

Actual Actual Actual Actual Actuals Target Target Target 

Fiscal IT Hosting – Percentage of Time 

Service is Operational (Uptime 

Excluding Planned Maintenance) 

99.8 99 99.8 99.6 99.9 99.0 Disc Disc 

Number of engagements in strategic 

sourcing, to include new IT customers, 

new scope of work for existing 

customers, or new FITARA compliant 

contracts available beyond Fiscal 

Service [#] 

1 2 1 1 3 2 Disc Disc 

Percentage of POA&Ms Scheduled for 

closure in last 30 days - closed early or 

on time 

N/A 69.6 90.0 N/A N/A Disc Disc Disc 

Percentage of IT Portfolio (TFF) 

Software and Hardware Currency N/A N/A N/A N/A N/A N/A B 

Percentage of On-Premise Target 

Service Level Agreements Met N/A N/A N/A N/A N/A N/A B 

*B- Baseline; Disc- Discontinued 
TFF – 14 

C – Changes in Performance Measures 

The following are the proposed changes in the TFF performance measures: 

D – Evidence-Building Activity 

As the shared services landscape evolves and expands to support the widening needs across the 

federal government, the TFF shifts to evidence based decision making for the management and 

oversight of the services provided. Using the policy analysis approach, the TFF issued a 

customer satisfaction survey for FY 2020 to a wide range of customers both internal and 

external. The TFF worked with the Office of Strategic Planning and Performance Improvement 

to develop a well-rounded survey tool that would give customers the opportunity to provide 

detailed feedback. Overall, the feedback was positive with TFF receiving an 85.1 percent 

satisfaction rating (average is based on results from TSSP, CTAS, and ARC FY 2020 surveys). 

The feedback received from the survey will give much needed insight that can be used by fund’s 

oversight body to have more substantive conversations with service providers to focus on the 

following: 

 Transparency efforts 

 Customer engagement efforts 

 Optimal service delivery model 

The TFF will continue to pursue the use of evidence and data necessary to make critical 

decisions about program operations, policies and the overall management of the shared services 

programs. Additionally, refer to the Executive Summary for a discussion of Treasury-wide 

evidence-building functions.

Current Performance Measures New Proposed Performance Measures 

Fiscal IT Hosting – Percentage of Time 

Service is Operational (Uptime Excluding 

Planned Maintenance) 

Percentage of IT Portfolio (TFF) Software and 

Hardware Currency (Measure) 

Indicates the percentage of IT portfolio 

Treasury Franchise Fund (TFF) software and 

hardware that has current vendor support and 

are not end-of-life 

Number of engagements in strategic 

sourcing, to include new IT customers, new 

scope of work for existing customers, or new 

FITARA compliant contracts available 

beyond Fiscal Service. 

Percentage of on-premise target service level 

agreements met (Measure) 

Indicates the percentage of service level 

agreement targets that are met or exceeded, 

where on-premise is defined by the 

technology infrastructure housed and 

managed onsite in ARC IT locations. 
TFF – 15 

Section III – Additional Information 

A – Summary of Capital Investments 

The TFF’s planned investments enhance the capabilities and capacity of our financial 

management shared services. Investing in service-oriented architecture will allow customers to 

streamline application connections resulting in benefits that include reducing development time, 

using industry development best practices for coding efforts, allowing real time processing of 

transactional data between systems, and independent communication between systems. This 

effort will also reduce redundancy, providing more flexible and efficient interfaces with 

customers' third-party applications. 

The TFF plans to expand the use of an enterprise-wide financial statement reporting tool and 

update operational (transactional) reporting and analytical tools in order to provide a more 

efficient interpretation of large volumes of data, long-term stability, and improved presentation 

and distribution capabilities. 

A summary of capital investment resources, including major information technology and nontechnology investments can be found at: https://www.treasury.gov/about/budgetperformance/Pages/summary-of-capital-investments.aspx. 

The Administrative Resource Center capital investments are contained within the Fiscal Service 

capital investment summary. The Treasury Shared Service Programs capital investments are 

contained within the Departmental Offices capital investment summary. 
TFF – 16 

B – Treasury Franchise Fund Program Costs 

This information is provided to fulfill requirements of Section 121 of the FY 2021 Financial 

Services and General Government appropriations bill. 

Treasury Franchise Fund – Treasury Shared Services Programs, FY 2020 Total Charges by Customer

FY 2020 TSSP Customers

Enterprise Business 

Solutions

Infrastructure 

Operations Cybersecurity

IT Strategy and 

Technology Management

Non-Information 

Technology Services Total

Alcohol Tobacco Tax and Trade Bureau $ 297,383.16 $ 589,629.08 $ 14,437.26 $ 15,583.31 $ 591,640.54 $ 1,508,673.36 

Bureau of Printing and Engraving $ 617,783.17 $ 3,509,865.76 $ 51,261.04 $ 55,330.22 $ 1,297,732.76 $ 5,531,972.95 

Bureau of the Fiscal Service $ 1,511,897.57 $ 533,151.92 $ 59,385.65 $ 64,099.77 $ 2,134,469.90 $ 4,303,004.80 

Consumer Financial Protection Bureau $ 430,099.27 $ - $ - $ - $ 97,257.69 $ 527,356.96 

DHS - Immigration & Customs Enforcement $ - $ - $ - $ - $ 68,390.78 $ 68,390.78 

DHS Office of Inspector General $ - $ - $ - $ - $ 8,484.81 $ 8,484.81 

DHS Customs and Immigration Service $ - $ - $ - $ - $ 44,465.75 $ 44,465.75 

DHS Headquarters $ - $ - $ - $ - $ 98,265.84 $ 98,265.84 

DHS U.S. Secret Service $ 1,187,434.58 $ - $ - $ - $ 101,239.51 $ 1,288,674.10 

Departmental Offices - CARES Administrative/Operations $ 2,254,078.66 $ - $ - $ - $ 68,531.22 $ 2,322,609.88 

Community Development Financial Institutions Fund $ 103,943.79 $ 257,915.16 $ 2,045.77 $ 2,208.16 $ 430,794.70 $ 796,907.57 

DC Pensions $ 25,491.10 $ 64,988.23 $ 496.83 $ 536.27 $ 76,187.59 $ 167,700.01 

Departmental Offices - Economic Stabiliazaion Fund $ 1,793,400.34 $ - $ - $ - $ 1,093,215.48 $ 2,886,615.82 

Federal Financing Bank $ 29,918.51 $ 479,684.93 $ 350.70 $ 378.54 $ 126,095.84 $ 636,428.53 

Financial Stability Oversight Council $ 285,725.55 $ 208,024.90 $ 379.93 $ 410.09 $ 91,451.99 $ 585,992.46 

Treasury Office of Financial Research $ 265,677.04 $ 5,265,743.70 $ 2,980.97 $ 3,217.61 $ 465,853.16 $ 6,003,472.48 

Treasury Office of Financial Stability $ 520,139.21 $ 51,757.18 $ 526.05 $ 567.81 $ 748,379.36 $ 1,321,369.62 

Treasury Office of Technical Assistance $ 18,033.62 $ 69,966.70 $ 350.70 $ 378.54 $ 169,607.94 $ 258,337.51 

Small Business Lending Fund Administration $ 4,089.73 $ 8,363.23 $ 204.58 $ 220.82 $ 110,343.87 $ 123,222.23 

Treasury Departmental Offices Salaries and Expenses $ 15,274,250.65 $ 2,833,445.21 $ 24,607.64 $ 26,561.03 $ 3,771,910.40 $ 21,930,774.92 

Treasury Executive Office of Asset Forfeiture $ 2,226,699.40 $ 102,600.76 $ 672.18 $ 725.54 $ 172,297.13 $ 2,502,995.01 

Departmental Offices - Terrorism and Financial Intelligence $ 2,123,015.44 $ 2,001,866.39 $ 14,232.68 $ 15,362.49 $ 1,310,682.29 $ 5,465,159.30 

Treasury Terrorism Risk Insurance Program $ 1,468.39 $ 3,112.49 $ 29.23 $ 31.55 $ 36,714.87 $ 41,356.53 

Department of Commerce $ 9,777,507.25 $ - $ - $ - $ 436,608.48 $ 10,214,115.73 

DOC - National Oceanic & Atmosphere Administration $ - $ - $ - $ - $ 34,589.51 $ 34,589.51 

DOC - International Trade Administration $ - $ - $ - $ - $ 18,437.64 $ 18,437.64 

DOD- Defence Security Corporation Agency $ - $ - $ - $ - $ 71,543.94 $ 71,543.94 

DOD - U.S. Air Force $ - $ - $ - $ - $ 140,670.86 $ 140,670.86 

Department of Energy $ - $ - $ - $ - $ 3,946.94 $ 3,946.94 

Department of Interior $ 98,345.55 $ - $ - $ - $ 4,207.19 $ 102,552.74 

DOJ - Drug Enforcement Agency $ - $ - $ - $ - $ 46,216.88 $ 46,216.88 

DOJ - Executive Office of Immigration Review $ - $ - $ - $ - $ 8,839.41 $ 8,839.41

DOJ - U.S. Marshal Service $ - $ - $ - $ - $ 28,878.95 $ 28,878.95 

DOJ Alcohol Tobacco Firearms and Explosives $ 819,244.60 $ - $ - $ - $ 73,699.71 $ 892,944.31 

Department of Labor $ 2,986,499.63 $ - $ - $ - $ 144,908.98 $ 3,131,408.60 

DOL - Bureau of Labor Statistics $ - $ - $ - $ - $ 12,666.51 $ 12,666.51 

DOL - Office of the Inspector General $ - $ - $ - $ - $ 6,584.01 $ 6,584.01 

DOT-Build America Bureau $ - $ - $ - $ - $ 14,397.12 $ 14,397.12 

DOT- Federal Transit Agency $ - $ - $ - $ - $ 9,999.31 $ 9,999.31 

Department of Education $ - $ - $ - $ - $ 509,204.94 $ 509,204.94 

Export Import Bank-Office of the Inspector General $ - $ - $ - $ - $ 2,633.60 $ 2,633.60 

Environmental Protection Agency $ - $ - $ - $ - $ 188,993.28 $ 188,993.28 

Federal Communications Commission $ 48,573.20 $ - $ - $ - $ 2,035.99 $ 50,609.19 

Federal Deposit Insurance Corporation $ 22,647.18 $ 96,000.00 $ - $ - $ 4,337.47 $ 122,984.65 

Federal Emergency Management Agency $ - $ - $ - $ - $ 52,214.19 $ 52,214.19 

Federal Housing Finance Agency $ - $ - $ - $ - $ 32,920.03 $ 32,920.03 

Financial Crimes Enforcement Network $ 108,534.40 $ 1,302,299.58 $ 7,890.81 $ 8,517.19 $ 336,044.44 $ 1,763,286.42 

Government Accountability Office $ 600,210.77 $ - $ - $ - $ 26,470.96 $ 626,681.73 

General Service Administration $ - $ - $ - $ - $ 68,876.46 $ 68,876.46 

HHS - Agency for Healthcare Research and Quality $ - $ - $ - $ - $ 2,630.83 $ 2,630.83 

HHS- Centers for Medicare and Medicaid Services $ - $ - $ - $ - $ 116,785.25 $ 116,785.25 

HHS- Headquarters $ - $ - $ - $ - $ 6,221.79 $ 6,221.79 

Housing and Urban Development $ 3,120,215.16 $ - $ - $ - $ 199,343.63 $ 3,319,558.79 

HUD - Office of Inspector General $ 19,642.69 $ - $ - $ - $ 2,794.80 $ 22,437.48 

Internal Revenue Service $ 30,995,893.25 $ 89,818,073.63 $ 2,347,808.21 $ 2,534,180.67 $ 32,354,117.32 $ 158,050,073.08 

Millennium Challenge Corporation $ - $ - $ - $ - $ 21,715.88 $ 21,715.88 

U.S. Mint $ 539,339.49 $ 2,823,720.32 $ 45,415.99 $ 49,021.18 $ 1,321,488.18 $ 4,778,985.17 

National Records and Archives Administration $ - $ - $ - $ - $ 25,674.85 $ 25,674.85 

National Transportation Safety Board $ - $ - $ - $ - $ 11,066.81 $ 11,066.81 
TFF – 17 

Treasury Franchise Fund – Treasury Shared Services Programs, FY 2020 Total Charges by Customer 

(continued) 

Treasury Franchise Fund – Centralized Treasury Administrative Services Programs, FY 2020 Total Charges 

by Customer 

FY 2020 TSSP Customers

Enterprise Business 

Solutions

Infrastructure 

Operations Cybersecurity

IT Strategy and 

Technology Management

Non-Information 

Technology Services Total

Office of the Comptroller of the Currency $ 3,482,635.23 $ 1,746,326.64 $ 107,081.21 $ 115,581.48 $ 1,953,446.47 $ 7,405,071.03 

Office of Government Ethics $ - $ - $ - $ - $ 2,634.99 $ 2,634.99 

Treasury Office of Inspector General $ 102,349.52 $ 130,761.03 $ 4,588.36 $ 4,952.59 $ 230,430.76 $ 473,082.26 

Office of Management and Budget $ - $ - $ - $ - $ 50,908.85 $ 50,908.85 

Peace Corps $ 135,826.55 $ - $ - $ - $ 5,401.81 $ 141,228.36 

Small Business Administration $ 68,407.36 $ - $ - $ - $ 48,716.70 $ 117,124.06 

Special Inspector General for Pandemic Releif $ 258,500.00 $ 117,049.00 $ - $ - $ 33,868.49 $ 409,417.49 

Special Inspector General for TARP $ 543,809.43 $ 434,069.96 $ 2,454.92 $ 2,649.79 $ 214,945.35 $ 1,197,929.45 

Centralized Treasury Administrative Services $ 1,065,138.84 $ 1,450,481.25 $ 5,406.67 $ 5,835.86 $ 472,988.01 $ 2,999,850.62 

TFF - Administrative Resources Center $ 1,410,102.21 $ 4,354,073.36 $ 110,115.86 $ 39,305.27 $ 744,671.22 $ 6,658,267.92 

Treasury Inspector General for Tax Administration $ 346,823.73 $ 1,475,492.66 $ 21,509.76 $ 23,217.24 $ 787,274.90 $ 2,654,318.29 

USAID $ 1,206,918.11 $ - $ - $ - $ 84,196.36 $ 1,291,114.47 

Grand Total 86,727,693.34 $ 119,728,463.10 $ 2,824,233.00 $ 2,968,873.02 $ 54,085,263.49 $ 266,334,525.95 $ 

FY 2020 CTAS Customers

Information 

Technology Services

Treasury Facilities 

and Operations 

Serivces

Financial 

Management Services

Budget and Travel 

Services

Human Resource 

Services

Privacy, 

Transparency and 

Records Services 

Other 

Administrative 

Services Total

Consumer Financial Protection Bureau $ 5,459.00 $ 732,926.82 $ - $ - $ - $ - $ 40,749.72 $ 779,135.54 

Departmental Offices - CARES Administrative/Operations $ - $ - $ - $ - $ - $ 101,625.00 $ - $ 101,625.00 

Community Development Financial Institutions Fund $ - $ 967,999.25 $ 524,869.30 $ 143,108.73 $ 190,054.88 $ - $ 87,611.90 $ 1,913,644.06 

DC Pensions $ 513,993.94 $ 683,987.63 $ - $ 189,018.06 $ 56,213.41 $ - $ 61,633.95 $ 1,504,846.99 

Departmental Offices - Economic Stabiliazaion Fund $ - $ - $ - $ - $ - $ 33,875.00 $ - $ 33,875.00 

Federal Financing Bank $ 2,816,744.79 $ 448,928.79 $ - $ 51,806.15 $ 77,628.05 $ - $ 145,680.25 $ 3,540,788.03 

Financial Stability Oversight Council $ 214,232.48 $ 345,503.45 $ - $ 165,380.70 $ 40,152.44 $ - $ 33,109.15 $ 798,378.22 

Treasury Office of Financial Research $ 25,000.00 $ 4,052,886.26 $ - $ 1,542,359.13 $ 273,036.59 $ - $ 242,460.84 $ 6,135,742.82 

Treasury Office of Financial Stability $ 356,018.79 $ 760,174.65 $ 199,830.26 $ 307,563.74 $ 53,536.59 $ 123,569.28 $ 85,065.04 $ 1,885,758.35 

Treasury Office of Technical Assistance $ 142,938.91 $ 725,631.36 $ - $ 2,501,499.28 $ 32,121.95 $ - $ 145,680.25 $ 3,547,871.76 

Small Business Lending Fund Administration $ 39,252.23 $ 120,698.51 $ 147,515.77 $ 53,341.94 $ 8,030.49 $ - $ 16,809.26 $ 385,648.19 

Treasury Departmental Offices Salaries and Expenses $ 14,942,919.30 $ 11,409,579.28 $ 1,156,518.92 $ 8,714,482.99 $ 1,715,847.56 $ 1,645,050.39 $ 1,645,779.37 $ 41,230,177.82 

Treasury Executive Office of Asset Forfeiture $ 963,858.06 $ 10,477,049.34 $ - $ 1,047,468.97 $ 72,274.39 $ - $ 527,199.52 $ 13,087,850.28 

Departmental Offices - Terrorism and Financial Intelligence $ 10,882,222.24 $ 6,976,116.48 $ 51,000.00 $ 6,642,469.77 $ 1,244,725.61 $ 741,518.75 $ 1,112,976.76 $ 27,651,029.61 

Treasury Terrorism Risk Insurance Program $ 49,892.70 $ 58,230.45 $ - $ 46,356.68 $ 10,707.32 $ - $ 7,131.20 $ 172,318.35 

Financial Crimes Enforcement Network $ 551,058.47 $ 738,567.26 $ - $ - $ - $ - $ 52,465.27 $ 1,342,091.00 

Office of the Comptroller of the Currency $ 19,680.66 $ 534.98 $ - $ - $ - $ - $ 1,528.11 $ 21,743.76 

Treasury Office of Inspector General $ 19,680.66 $ - $ - $ - $ - $ - $ 1,528.11 $ 21,208.77 

Special Inspector General for Pandemic Releif $ 40,030.00 $ 2,588.18 $ - $ 11,053.05 $ 6,692.07 $ - $ - $ 60,363.30 

Special Inspector General for TARP $ 1,265,753.72 $ 1,427,887.72 $ - $ 68,995.29 $ - $ 7,399.98 $ 121,230.42 $ 2,891,267.12 

TFF- Shared Services Program $ 5,967,001.91 $ 4,689,630.10 $ - $ 5,992,754.59 $ 615,670.73 $ 352,484.43 $ 759,982.30 $ 18,377,524.06 

Treasury Inspector General for Tax Administration $ 104,970.36 $ - $ - $ - $ - $ 6,578.00 $ 509.37 $ 112,057.73 

Grand Total $ 38,920,708.23 $ 44,618,920.52 $ 2,079,734.25 $ 27,477,659.05 $ 4,396,692.07 $ 3,012,100.83 $ 5,089,130.82 $ 125,594,945.77 
TFF – 18 

Treasury Franchise Fund – Administrative Resource Center, FY 2019 Total Charges by Customer 

F Y 2 0 19 A R C C us t o me rs

Financial 

M anag e me nt 

S e rvice s

F M Lo B F EES

Human 

Re s o urce 

S e rvice s

Pro c ure me nt 

S ervic es

Trave l 

S e rvice s

Inf o rma t io n 

Techno lo g y 

S ervic es

To tal

ACCESS BOARD $ 2 62 ,149 $ 10 0 ,719 $ 50 ,4 34 $ 24 ,26 7 $ 43 7,56 9 

ADMIN OFFICES OF THE US COURTS $ 76 ,3 28 $ 76 ,32 8 

ADMINISTRATION FOR CHILDREN AND 

FAMILIES $ 106 ,52 5 $ 2 ,6 6 1 $ 10 9 ,18 6 

AFRICAN DEVELOPMENT FOUNDATION $ 8 8 4,456 $ 3 00 ,54 9 $ 2 1,50 3 $ 1,2 06 ,50 8 

AGENCY FOR INTERNATIONAL 

DEVELOPMENT $ 8 6,374 $ 9 5,8 19 $ 18 2 ,19 3 

AGENCY FOR INTERNATIONAL 

DEVELOPMENT - OIG $ 99 ,4 19 $ 9 9,419 

ALCOHOL AND TOBACCO TAX AND TRADE 

BUREAU $ 8 0 2,356 $ 1,0 10,157 $ 8 91,9 34 $ 18 9,00 6 $ 2,8 93 ,4 53 

ALCOHOL TOBACCO FIREARMS AND 

EXPLOSIVES $ 9 72 ,9 16 $ 9 72,916 

ARCHITECT OF THE CAPITOL $ 6 0 ,3 84 $ 60 ,3 8 4 

ARMED FORCES RETIREMENT HOME $ 8 77,4 34 $ 1,171,872 $ 4 48 ,78 3 $ 13 ,34 9 $ 2,511,43 8 

BUREAU OF ENGRAVING AND PRINTING $ 2 ,0 57,0 69 $ 145,26 2 $ 2 ,2 0 2,33 1 

BUREAU OF THE FISCAL SERVICE $ 9 ,74 6 ,518 $ 4 ,9 56,474 $ 3,14 6,86 3 $ 4 52 ,29 8 $ 159 ,979 ,2 10 $ 178,28 1,36 3 

CDFI PROGRAM FUND $ 90 8 ,6 26 $ 172 ,2 88 $ 19 0 ,4 63 $ 15,02 8 $ 1,2 86 ,4 0 5

CENTER FOR DISEASE CONTROL $ 1,88 7,0 52 $ 1,8 8 7,0 52 

CHEMICAL SAFETY AND HAZARD BOARD $ 3 12 ,3 15 $ 33 3 ,9 24 $ 2 7,8 3 5 $ 674 ,0 74 

COMPTROLLER OF THE CURRENCY $ 12 4 ,9 28 $ 124 ,92 8 

CONSUMER FINANCIAL PROTECTION 

BUREAU $ 1,00 5,8 71 $ 2 ,9 0 5,3 83 $ 1,0 0 2,22 7 $ 8 79 ,44 7 $ 5,792 ,9 2 8 

CONSUMER PRODUCT SAFETY COMMISSION $ 6 26 ,759 $ 58 1,82 8 $ 46 ,03 2 $ 1,2 54 ,6 19 

CORPORATION FOR NATIONAL AND 

COMMUNITY SERVICE $ 54 0,88 7 $ 2 18 ,8 62 $ 19 1,9 58 $ 16 ,18 2 $ 96 7,8 8 9 

DC PENSIONS PROJECT OFFICE $ 2 ,157,89 5 $ 2 8 ,54 1 $ 4 0,542 $ 1,80 3 $ 1,6 28 ,08 3 $ 3,8 56 ,86 4 

DEFENSE HEALTH AGENCY $ 6 1,33 6 $ 6 1,3 3 6 

DEFENSE LOGISTICS AGENCY $ 2 99 ,778 $ 29 9 ,778 

DENALI COMMISSION $ 572 ,3 12 $ 86 ,9 57 $ 137,46 0 $ 16 ,99 3 $ 813 ,72 2 

DEPARTMENT OF AGRICULTURE $ 16 7,510 $ 167,510 

DEPARTMENT OF COMMERCE $ 9 5,8 19 $ 9 5,8 19 

DEPARTMENT OF DEFENSE $ 187,34 2 $ 18 7,3 4 2 

DEPARTMENT OF EDUCATION $ 2 30 ,6 16 $ 23 0 ,6 16 

DEPARTMENT OF ENERGY $ 152 ,19 5 $ 12 4 ,2 36 $ 2 76,43 1 

DEPARTMENT OF HEALTH & HUMAN 

SERVICES $ 2 30 ,6 16 $ 2 78 ,22 2 $ 508 ,8 3 8 

DEPARTMENT OF HOMELAND SECURITY $ 358 ,4 6 1 $ 187,34 2 $ 58 7,0 6 7 $ 1,132 ,8 70 

DEPARTMENT OF HOMELAND SECURITY - CIS $ 3 86 ,76 6 $ 38 6 ,76 6 

DEPARTMENT OF HOMELAND SECURITY - OIG $ 8 13 ,0 64 $ 8 6 ,2 39 $ 2 47,29 3 $ 3 43 ,12 9 $ 1,4 8 9,725 

DEPARTMENT OF HOUSING AND URBAN 

DEVELOPMENT $ 17,79 5,6 02 $ 2 30 ,6 16 $ 12,34 1,99 7 $ 2,18 7,0 40 $ 2,520 ,79 8 $ 3 5,0 76 ,0 53 

DEPARTMENT OF JUSTICE $ 11,4 17 $ 11,417 

DEPARTMENT OF JUSTICE 

JMD/OCIO/EGSS/BOG $ 2 48 ,4 72 $ 24 8 ,4 72 

DEPARTMENT OF LABOR $ 10 5,3 28 $ 2 82 ,79 8 $ 38 8 ,12 6 

DEPARTMENT OF STATE $ 2 31,9 88 $ 19 1,78 4 $ 42 3 ,772 

DEPARTMENT OF THE INTERIOR $ 6 93 ,56 5 $ 12 4 ,2 36 $ 817,80 1 

DEPARTMENT OF TRANSPORTATION $ 2 30 ,6 16 $ 23 0 ,6 16 

DEPARTMENT OF VETERANS AFFAIRS $ 158 ,9 98 $ 8,60 2 $ 16 7,6 0 0 

DEPARTMENT OF VETERANS AFFAIRS - OIG $ 2,782 ,8 77 $ 2 ,78 2 ,8 77 

DEPARTMENT OF VETERANS AFFAIRS - TAC $ 14 5,2 62 $ 571,612 $ 716 ,8 74 

ELECTION ASSISTANCE COMMISSION $ 3 72 ,0 62 $ 13 7,4 73 $ 65,69 2 $ 575,2 2 7 
TFF – 19 

Treasury Franchise Fund – Administrative Resource Center, FY 2019 Total Charges by Customer 

(continued) 

F Y 2 0 19 A R C C us t o me rs

Financial 

M anag e me nt 

S ervice s

F M Lo B F EES

Huma n 

Re s o urc e 

S e rvic e s

Pro c ure me nt 

S ervice s

Trave l 

S e rvice s

Inf o rma t io n 

Techno lo g y 

S e rvic es

To tal

ENVIRONMENTAL PROTECTION AGENCY $ 9 5,8 19 $ 9 5,8 19 

EXECUTIVE OFFICE OF THE PRESIDENT $ 1,2 3 9,578 $ 2 80 ,0 73 $ 3 2 5,32 1 $ 1,8 44 ,9 72 

FARM CREDIT ADMINISTRATION $ 44 7,0 63 $ 68 ,16 5 $ 18 2,24 2 $ 6 97,4 70 

FARM CREDIT SYSTEM INSURANCE 

CORPORATION $ 213 ,719 $ 2 ,0 93 $ 5,0 54 $ 22 0,86 6 

FEDERAL EMERGENCY MANAGEMENT 

AGENCY $ 13,818 $ 13,818 

FEDERAL HOUSING FINANCE AGENCY $ 96 7,0 39 $ 188 ,3 10 $ 2 18 ,59 7 $ 1,3 73,94 6 

FEDERAL HOUSING FINANCE AGENCY - OIG $ 3 6 6,68 1 $ 2 64 ,9 4 3 $ 184 ,2 6 1 $ 76,90 3 $ 8 92 ,78 8 

FEDERAL LABOR RELATIONS AUTHORITY $ 49 9,529 $ 35,70 0 $ 55,90 1 $ 591,13 0

FEDERAL MARITIME COMMISSION $ 3 6 5,42 5 $ 110 ,0 0 0 $ 79,177 $ 27,20 2 $ 58 1,8 0 4 

FEDERAL MEDIATION & CONCILIATION 

SERVICE $ 3 2 6,36 1 $ 53 ,3 33 $ 52 ,9 76 $ 4 32 ,6 70 

FEDERAL MINE SAFETY AND HEALTH REVIEW 

COMMISSION $ 3 54,94 5 $ 13 0,18 8 $ 14,64 7 $ 28 ,2 4 8 $ 528 ,0 2 8 

FEDERAL TRADE COMMISSION $ 554 ,4 00 $ 12 3 ,2 92 $ 56,20 8 $ 733 ,9 0 0 

FINANCIAL CRIMES ENFORCEMENT 

NETWORK $ 6 0 2,188 $ 2 17,54 1 $ 8 65,566 $ 6 7,3 95 $ 2 ,0 3 5,08 1 $ 3,78 7,771 

FOOD AND DRUG ADMINISTRATION $ 53 7,4 37 $ 53 7,4 37 

GENERAL SERVICE ADMINISTRATION $ 4 1,3 3 2 $ 4 1,3 3 2 

GULF COAST ECOSYSTEM RESTORATION 

COUNCIL $ 28 9,115 $ 74 ,0 8 3 $ 75,06 9 $ 21,777 $ 46 0,04 4 

INTER AMERICAN FOUNDATION $ 66 2,254 $ 52 9,00 3 $ 30 ,8 2 7 $ 1,2 22 ,0 8 4 

INTERNAL REVENUE SERVICE $ 1,16 7,554 $ 8 ,4 75 $ 1,176,02 9 

MERIT SYSTEMS PROTECTION BOARD $ 576,709 $ 30 ,18 2 $ 55,0 0 6 $ 6 6 1,8 97 

NATIONAL AERONAUTICS AND SPACE 

ADMINISTRATION $ 16 2,706 $ 12 4,23 6 $ 4 92 ,8 2 9 $ 779,771 

NATIONAL ARCHIVES & RECORDS 

ADMINISTRATION $ 3 ,79 4,53 7 $ 3,13 4,416 $ 524 ,3 41 $ 2 81,68 0 $ 7,734 ,9 74 

NATIONAL CAPTIAL PLANNING COMMISSION $ 2 33 ,8 15 $ 16 ,54 1 $ 7,16 1 $ 257,517 

NATIONAL MEDIATION BOARD $ 3 0 5,958 $ 147,48 2 $ 4 7,6 50 $ 50 1,0 9 0 

NATIONAL SCIENCE FOUNDATION $ 13 9,09 4 $ 30 ,58 4 $ 169 ,6 78 

NUCLEAR REGULATORY COMMISSION $ 1,6 9 2,077 $ 4 1,3 3 2 $ 2 9 1,8 76 $ 2,02 5,2 85 

OCCUPATIONAL SAFETY AND HEALTH 

REVIEW COMMISSION $ 2 92 ,3 48 $ 13,88 6 $ 2 5,6 74 $ 3 31,90 8 

OFFICE OF FINANCIAL STABILITY $ 30 8,728 $ 8 5,310 $ 70 ,4 30 $ 12,773 $ 4 77,2 41 

OFFICE OF GOVERNMENT ETHICS $ 3 74,68 5 $ 2 25,139 $ 144 ,190 $ 9,90 2 $ 753 ,9 16 

OFFICE OF PERSONNEL MANAGEMENT $ 3 56,163 $ 4 1,3 3 2 $ 3 97,4 9 5 

OFFICE OF TECHNICAL ASSISTANCE $ 88 8,506 $ 2 8 ,74 6 $ 3 9,358 $ 97,09 3 $ 1,053 ,70 3 

OFFICE OF THE INSPECTOR GENERAL $ 3 51,2 20 $ 52 0,166 $ 16 9 ,2 92 $ 70,179 $ 1,110,857 

RAILROAD RETIREMENT BOARD $ 6 ,4 47 $ 6 ,4 47 

SECURITIES AND EXCHANGE COMMISSION $ 33 7,6 09 $ 7,73 0 $ 3 45,3 3 9 

SMALL BUSINESS ADMINISTRATION $ 6 7,4 75 $ 6 7,4 75 

SOCIAL SECURITY ADMINISTRATION $ 6 7,4 75 $ 6 94 ,6 2 6 $ 762 ,10 1 

SPECIAL INSPECTOR GENERAL - TARP $ 378 ,8 69 $ 3 55,92 1 $ 256 ,19 4 $ 84 ,9 78 $ 22,928 $ 1,098,890 

TREASURY DEPARTMENTAL OFFICES $ 13,971 $ 3,83 9 ,8 28 $ 3,853 ,79 9 

TREASURY EXECUTIVE OFFICE FOR ASSET 

FORFEITURE $ 194 ,0 23 $ 5,538 $ 199 ,56 2 

TREASURY FRANCHISE 

FUND/ADMINISTRATIVE SERVICES $ 15,10 2 ,3 27 $ 15,102 ,3 2 7 

TREASURY FRANCHISE FUND/INFORMATION 

TECHNOLOGY $ 1,0 92 ,14 7 $ 1,0 6 9,014 $ 1,166 ,152 $ 113 ,0 72 $ 3 ,4 40 ,3 8 5 

TREASURY FRANCHISE FUND/SHARED 

SERVICES PROGRAM $ 3 ,56 9,46 5 $ 95,89 2 $ 5,12 5,56 8 $ 1,22 3,94 4 $ 6 05,0 4 2 $ 6,24 0 ,0 95 $ 16,86 0,00 6 

TREASURY INSPECTOR GENERAL FOR TAX 

ADMINISTRATION $ 6 10 ,2 44 $ 1,4 51,2 8 3 $ 76 6,711 $ 3 92 ,4 55 $ 3 ,2 20 ,6 9 3 

TRUST FUND - BLACK LUNG DISABILITY $ 75,93 5 $ 75,9 3 5 

TRUST FUND - FEDERAL DISABILITY $ 2 10 ,2 63 $ 2 10,26 3 

TRUST FUND - FEDERAL HOSPITAL 

INSURANCE $ 2 77,94 7 $ 2 77,9 47 
TFF – 20 

Treasury Franchise Fund – Administrative Resource Center, FY 2019 Total Charges by Customer 

(continued) 

F Y 2 0 19 A R C C us t o me rs

Financial 

M anag e me nt 

S ervices

F M Lo B F EES

Huma n 

Re s o urc e 

S ervices

Pro c ure ment 

S e rvic e s

Trave l 

S e rvic es

Inf o rma t io n 

Techno lo g y 

S e rvic e s

To tal

TRUST FUND - FEDERAL OLD AGE & 

SURVIVORS $ 2 10,2 6 3 $ 2 10 ,2 6 3 

TRUST FUND - FEDERAL SUPPLEMENT 

INSURANCE $ 2 77,94 7 $ 2 77,9 4 7 

TRUST FUND - OIL SPILL LIABILITY $ 16 5,0 0 0 $ 16 5,0 00 

TRUST FUND - UNEMPLOYMENT $ 311,2 4 4 $ 311,2 4 4 

U.S. DEPARTMENT OF COMMERCE OFFICE OF 

INSPECTOR GENERAL $ 75,0 0 0 $ 75,0 00 

UNITED STATES MARSHALS SERVICE $ 11,2 19 $ 11,219 

UNITED STATES MINT $ 8 ,3 45,811 $ 2,9 16 ,0 73 $ 2,19 0 ,754 $ 215,03 0 $ 2 7,14 5 $ 13 ,6 94 ,8 13 

US COURT OF APPEALS FOR VETERANS $ 2 79 ,478 $ 11,578 $ 13 ,44 4 $ 3 0 4 ,500 

US DEPARTMENT OF JUSTICE $ 125,59 3 $ 125,59 3 

US TAX COURT $ 15,0 0 0 $ 1,0 0 0 $ 1,0 0 0 $ 17,0 0 0 

USDA FOOD AND NUTRITION $ 9 3 5,8 0 5 $ 9 35,80 5 

USDA OCIO INTERNATIONAL TECHNOLOGY 

SERVICES $ 1,4 8 4 ,0 9 9 $ 1,4 84 ,0 99 

USDA OFFICE OF INSPECTOR GENERAL $ 59 ,52 1 $ 59 ,52 1 

Gra nd To t a l $ 7 2 ,8 0 7 ,9 19 $ 3 ,5 0 0 ,8 0 7 $4 6 ,4 2 1,7 2 9 $ 19 ,2 8 9 ,9 6 2 $ 12 ,4 7 0 ,7 9 5 $ 19 2 ,15 6 ,6 3 7 $ 3 4 6 ,6 4 7,8 4 9