Department of the Treasury 

Treasury Franchise Fund 

Congressional Budget 

Justification and Annual 

Performance Plan and Report 

FY 2023 
TFF – 2 

Table of Contents

Section I – Budget Request ......................................................................................... 3

A – Mission Statement .............................................................................................. 3

B – Summary of the Request .................................................................................... 3

1.1 – Resource Detail Table ...................................................................................... 4

1.2 – Budget Adjustments Table ............................................................................... 5

C – Budget Increases and Decreases Description ..................................................... 5

1.3 – Object Classification (Schedule O) Obligations ........................................... 8

D – Appropriations Language and Explanation of Changes .................................... 8

E – Legislative Proposals .......................................................................................... 8

Section II – Annual Performance Plan and Report ................................................. 9

A – Strategic Alignment ........................................................................................... 9

B – Budget and Performance by Budget Activity .................................................. 10

2.1.1 – Treasury Shared Services Program Resources and Measures .................... 10

Treasury Shared Services Programs Budget and Performance ............................... 10

2.1.2 – Centralized Treasury Administrative Services Resources and Measures 11

Centralized Treasury Administrative Services Budget and Performance ............... 11

2.1.3 – Administrative Services Resources and Measures ................................... 12

Administrative Services Budget and Performance ................................................. 12

2.1.4 – Information Technology Resources and Measures .................................. 13

Information Technology Services Budget and Performance .................................. 13

C – Changes in Performance Measures .................................................................. 15

Section III – Additional Information ...................................................................... 15

A – Summary of Capital Investments ..................................................................... 15

B – Treasury Franchise Fund Program Costs ......................................................... 16
TFF – 3 

Section I – Budget Request 

A – Mission Statement 

To assist customer agencies in meeting their mission by providing responsive, customer-focused, 

cost-effective administrative and information technology support services. 

B – Summary of the Request 

The Treasury Franchise Fund (TFF) supports effective administrative and information 

technology services through commitment to service, efficient operations, openness to change, 

and values-based behavior. The TFF achieves cost savings leveraging economies of scale which 

promote efficient use of resources by shared service providers. 

The TFF providers include Departmental Offices’ Treasury Shared Services Programs (TSSP), 

Departmental Offices’ Centralized Treasury Administrative Services (CTAS), and the Bureau of 

the Fiscal Service’s Administrative Resource Center (ARC). TFF shared service providers offer 

financial management, procurement, travel, human resources, information technology, and other 

administrative services to federal customers on a fully cost recoverable, fee-for-service basis. 

The TFF FY 2023 Congressional Budget Justification reflects revised estimates for FY 2022 

along with new funding estimates for FY 2023. The revised estimates in FY 2022 for ARC 

Administration (Admin) includes an increase in resources to meet critical workforce demands for 

increased hiring and related human resource actions to help Bureaus and Offices achieve 

missions and priorities. The revised estimates also include a reduction in resources needed in 

ARC Information Technology’s (IT) planned operations and maintenance support because of 

efficiency gains realized from modernizations efforts to transition to cloud and low-code 

solutions for applications and services. Additionally, the FY 2022 revised estimates include a 

decrease in CTAS resources due to deferment of IT modernization investments. 

In FY 2023, TSSP will continue to support efforts in cybersecurity with the additional 

transferred operations and maintenance costs for initiatives developed under the Cybersecurity 

Enhancement Account (CEA). These cybersecurity initiatives will be deployed and 

implemented as a shared service to support enterprise-wide services and capabilities to 

strengthen the cybersecurity posture across the components of the Department of Treasury. 

Additionally, TSSP and CTAS programs will also support efforts related to the Secretary’s 

priorities associated with IT Modernization and Advancing Equity in Treasury Programs. 

In FY 2023, ARC Admin will complete foundational initiatives from the business transformation 

effort (“oneARC”) and begin realizing operational efficiencies. The effort will simplify customer 

financial management (FM) services, increase customer FM maturity and public trust, and 

maximize ARC value. 
TFF – 4 

1.1 – Resource Detail Table 

Dollars in Thousands 

 FY 2021 FY 2022 FY 2023 FY 2022 to FY 2023 

Budgetary Resources Actual Revised Estimate Estimate % Change 

Revenues/Offsetting Collections FTE AMOUNT FTE AMOUNT FTE AMOUNT FTE AMOUNT 

Treasury Shared Services Program1 356,934 314,318 326,772 3.96% 

Centralized Treasury Administrative 

Services 131,449 146,043 160,151 9.66% 

Administrative Services1 208,491 191,029 205,796 7.73% 

Information Technology Services 196,417 214,837 220,606 2.69% 

Recovery from Prior Years 13,272 13,000 13,000 0.00% 

Unobligated Balances from Prior Years 168,160 123,946 137,008 10.54% 

Total Revenues/Offsetting Collections $1,074,723 $1,003,173 $1,063,333 6.00% 

Expenses/Obligations 

Treasury Shared Services Program 191 359,467 269 314,318 279 326,772 3.72% 3.96% 

Centralized Treasury Administrative 

Services2 156 129,780 170 137,351 170 160,151 0.00% 16.60% 

Administrative Services 1,183 224,019 1,258 214,159 1,245 211,081 -1.03% -1.44% 

Information Technology Services 506 231,156 515 215,337 515 221,106 0.00% 2.68% 

Totals Expenses/Obligations 2,036 944,422 2,212 881,165 2,209 919,111 -0.14% 4.31% 

Net Results 2,036 $130,301 2,212 $122,008 2,209 $144,222 -0.14% 18.21% 

The Financial Management Administrative Support Service and Shared Services Programs, as denoted in the President’s budget is also referred 

o as the Administrative Services and Treasury Shared Services Program, respectively. 

In FY 2022, Centralized Treasury Administrative Services reflects an additional reduction to FTE levels from the amounts presented in the 

resident’s budget. This is due to the extended continuing resolution (CR). 
TFF – 5 

1.2 – Budget Adjustments Table 

Dollars in Thousands 

 FTE Amount 

FY 2022 Original Estimate 

 

2,219 $893,144 

Adjustments to FY 2022 Original Estimate (7) (11,979) 

Deferred IT System Modernization and Investments (CTAS)1

 (27) (8,497) 

Increased Personnel Resources/IT Modernization (ARC Admin/IT) 20 (3,482) 

FY 2022 Revised Estimate 

 

2,212 $881,165 

Changes to Base: 

Maintaining Current Levels (MCLs): 23,695 

Pay Annualization (2.7% average pay raise) 1,832 

Pay-Raise (4.6% average pay raise) 9,429 

Non-Pay 12,434 

Subtotal Changes to Base 23,695 

FY 2023 Current Services 2,212 $904,860 

Program Changes: 

Program Increases: 10 24,254 

Cybersecurity Enhancement Account (CEA) Operations and Maintenance (TSSP) 4 1,120 

IT Systems Modernization and Program Support (TSSP) 3 3,386 

Advancing Equity in Treasury Programs (TSSP) 3 515 

IT System Modernization (CTAS) 0 13,835 

Cyber Infrastructure (CTAS) 0 3,398 

Facilities Infrastructure (CTAS) 0 2,000 

Program Decreases: (13) (10,003) 

Business Transformation Efforts (ARC Admin) (13) (10,003) 

Subtotal Program Changes 

 

(3) $14,251 

FY 2023 Estimate 

 

2,209 $919,111 1

In FY 2022, Centralized Treasury Administrative Services reflects an additional reduction to FTE levels from the amounts 

presented in the President’s budget. This is due to the extended continuing resolution (CR). 

C – Budget Increases and Decreases Description 

Adjustments to FY 2022 Original Estimate ................................... -$11,979,000/ -7 FTE 

Deferred IT System Modernization and Investments (CTAS) -$8,497,000/ -27 FTE 

The revised CTAS FY 2022 estimate includes adjustments to decrease labor and non-labor 

estimates from the FY 2022 original estimate. Due to the extended continuing resolution (CR) in 

FY 2022, the customers within Departmental Offices (DO) are unable to fund key initiatives 

proposed in the FY 2022 Budget, including server replacements and modernization to end user 

hardware and software. Those investments in the Departmental Offices are re-proposed in the FY 

2023 CTAS estimates. 

Increased Personnel Resources/IT Modernization (ARC Admin/IT) -$3,482,000 / +20 FTE 

ARC Admin - Increased Personnel Resources +2,851,000 / +22 FTE 

Revised FY 2022 estimates includes adjustments for additional resources to meet critical 

workforce demands for classification and staffing services provided to customers. As the hiring 

volumes of customers has recovered from the FY 2017 Federal hiring freeze, this resource level 

will provide the necessary support to alleviate delays for the delivery of critical hiring needs 

within targeted service levels. 

ARC IT - IT Modernization -$6,333,000 / -2 FTE 

In FY 2022, efficiency gains are realized as ARC IT modernizes and moves to cloud and lowcode solutions for applications and services. Additionally, the reduction of custom platforms has 
TFF – 6 

also allowed for rightsizing of licensing and maintenance contracts resulting in cost avoidance 

for the fiscal year. 

Maintaining Current Levels (MCLs)......................................... +$23,695,000 / +0 FTE 

Pay Annualization (2.7%) +$1,832,000 / +0 FTE: 

Funds are required for annualization of the January 2022 2.7% average pay raise. 

Pay Raise (4.6% in 2023) +$9,429,000 / +0 FTE: 

Funds are required for a 4.6% average pay raise in January 2023. 

Non-Pay +$12,434,000 / +0 FTE 

Funds are required for non-labor expenses such as travel, contracts, rent, supplies, and 

equipment. 

Program Increases.............................................................. +$24,254,423 / +10 FTE 

Cybersecurity Enhancement Account (CEA) Operations and Maintenance (O&M) (TSSP) 

+$1,120,000 / +4 FTE 

The TSSP supports the transition of additional O&M costs from CEA for cybersecurity 

enhancements and capabilities that will be deployed enterprise wide. Since FY 2020, the total 

O&M costs transitioned into TSSP is $16.75 million, including this increase. The following 

initiatives will transition in this fiscal year: 

 CEA High Value Assets Staffing Transition (+$890,000 / +4 FTE) 

 PhishMe Licenses and PhishMe Triage (+$230,000 / +0 FTE) 

Systems Modernization and Program Support (TSSP) +3,386,056 / +3 FTE 

Treasury will increase spending for program support and IT system modernization for 

enhancements across TSSP programs to include: 

 O&M and sustainment costs for applications across the Enterprise Business Solution 

Programs (+$1,368,196) 

 IT systems program and contractor support (+$825,260 / +3 FTE) 

 Cloud adoption and transition for financial reporting applications (+$692,600 / +0 FTE) 

 Enterprise cost for the new Line-of-Business for the Federal Executive Boards program 

support the advancement of the Administration’s objectives and strengthen the Federal 

workforce (+$500,000 / +0 FTE) 

 Management support for enterprise-wide data collections efforts (+$350,000 / +0 FTE) 

Advancing Equity in Treasury Programs (TSSP) +$514,705 / +3 FTE 

To further the priorities and objectives set forth by the Treasury Secretary, the TSSP will support 

efforts across the shared services programs to advancing equity for Federal employees. These 

efforts include the development of new diversity and inclusion curriculum within Treasury’s 

Executive Institute. Resources will also support expanded program support for the Offices of 

Civil Rights and Diversity and Equal Employment Opportunity (EEO). 

IT Systems Modernization (CTAS) +$13,835,662 / +0 FTE 

Departmental Offices (DO) IT Modernization investment will support increased spending for 

critical lifecycle equipment upgrades and enhancements to modernize the DO IT infrastructure 
TFF – 7 

and IT server replacements. 

DO IT Infrastructure Modernization 

1. End User Equipment Lifecycle – Asset refresh of end-of-life end equipment (i.e., laptops, 

desktops, zero clients, etc.) and migrate to cloud services 

2. Telework Workforce Enhancements – Hardware and software to support efficiency and 

mission achievement in telework paradigm 

3. Video Teleconferencing – Increased software licenses, support, and services for DO web 

conferencing 

4. Managed Remote Access - Transition from government owned and operated to managed 

service remote access for DO user community 

5. Managed Desktop/Virtual Desktop Infrastructure (VDI) - Transition from government owned 

and operated virtual desktop infrastructure to managed service 

DO IT Server Replacement 

In FY 2023, Treasury will replace IT servers that have reached end of life. These servers support 

the majority of IT operations and the daily workload within DO. By FY 2023, over 120 of these 

critical servers will no longer receive vendor support or updates, which put critical IT 

components at risk of failure or breach. Cloud migration assessments for have been conducted 

for these servers and results have helped to identify opportunities to transition to cloud services 

for most servers. Re-capitalization of servers represents most of the costs incurred. 

Cyber Infrastructure (CTAS) +$3,398,000 / +0 FTE 

DO must invest in cyber protections commensurate with the risks incurred in Treasury’s efforts 

to safeguard the financial sector, U.S. economy and in combating cybercrimes. DO investments 

will enhance Treasury’s ability to protect the cyber infrastructure and respond to major cyber 

incidents. Investments will also include Microsoft FedRAMP High Government Community 

Compliance (GCC) licenses, which have been a key component of Treasury’s response to 

SolarWinds. This includes enhanced security controls, monitoring, and threat protection, as well 

as improved data and identity management. These new capabilities are crucial to protect the 

3,000 users within DO from potential ransomware. 

Facilities Infrastructure (CTAS) +$2,000,000 / +0 FTE 

This request also provides funding for a repairs and improvements account within DO. Historic 

office buildings like Treasury’s are expected to have costs near $3 per square foot per annum. 

Based on that benchmark the costs for maintaining buildings of the size of Main Treasury (MT) 

and Freedman’s Bank Building (FBB) Treasury Facilities would be approximately $2M in 

funding annually. Treasury’s current funding level is approximately $450K. 

Program Decreases...............................................................-$10,003,000 / -13 FTE 

Business Transformation Efforts (ARC Admin) -$10,003,000 / -13FTE 

In FY 2023, ARC anticipates realized results from the business transformation related to the 

oneARC initiative in FY 2022. This initiative focused on foundational enhancements to business 

operations. The decrease reflects a $7,555 reduction in initiative spending and estimates 

efficiency gains related to oneARC, to include $2,448 and 13 FTE. 
TFF – 8 

1.3 – Object Classification (Schedule O) Obligations 

Dollars in Thousands 

 FY 2021 FY 2022 FY 2023 

Object Classification 

Actual 

Obligations 

Revised Estimated 

Obligations 

Estimated 

Obligations 

11.1 - Full-time permanent 186,777 188,818 193,030 

11.3 - Other than full-time permanent 836 1,025 1,019 

11.5 - Other personnel compensation 7,974 3,181 2,666 

11.6 - Overtime 0 3,190 3,255 

11.8 - Special personal services payments 13 14 15 

11.9 - Personnel Compensation (Total) 195,600 196,229 199,984 

12.0 - Personnel benefits 72,428 72,498 77,410 

13.0 - Benefits for former personnel 35 31 29 

Total Personnel and Compensation Benefits $268,063 $268,758 $277,424 

21.0 - Travel and transportation of persons 374 301 556 

22.0 - Transportation of things 15 0 0 

23.1 - Rental payments to GSA 36,269 33,000 34,250 

23.3 - Communication, utilities, and misc charges 82,035 87,965 91,756 

24.0 - Printing and reproduction 204 144 215 

25.1 - Advisory and assistance services 223,924 129,182 140,657 

25.2 - Other services 39,736 31,965 39,611 

25.3 - Other purchases of goods & serv frm Govt accounts 153,865 147,300 159,867 

25.4 - Operation and maintenance of facilities 1,190 1,965 4,750 

25.7 - Operation and maintenance of equip 87,174 127,435 114,086 

26.0 - Supplies and materials 3,059 3,149 2,836 

31.0 - Equipment 43,656 50,000 52,040 

32.0 - Land and structures 4,428 1 1,059 

42.0 - Insurance claims and indemnities 5 0 6 

44.0 - Refunds 425 0 0 

Total Non-Personnel $676,358 $612,407 $641,687 

Total Obligations $944,422 $881,165 $919,111 

 

FTE1 2,036 2,212 2,209 

1

In FY 2022, Centralized Treasury Administrative Services reflects an additional reduction to FTE levels from the amounts presented in the 

President’s budget. This is due to the extended continuing resolution (CR). 

D – Appropriations Language and Explanation of Changes 

The TFF has no appropriated resources. 

E – Legislative Proposals 

The TFF has no legislative proposals. 
TFF – 9 

Section II – Annual Performance Plan and Report 

A – Strategic Alignment 

Alignment with the Treasury Strategic Plan 

The Treasury Franchise Fund aligns to the following Treasury strategic goals and objectives as 

presented in the FY 2022 - 2026 strategic plan: 

Goal 5: Modernize Treasury Operations 

 Objective 5.1 – Recruit and Retain a Diverse and Inclusive Workforce - Recruit and retain a 

diverse workforce that represents communities that Treasury serves. 

 Objective 5.2 - Future Work Routines - Transform the Department’s work routines to support 

changing mission and workforce needs. 

 Objective 5.2 – Better Use of Data - Increase timely access to and use of quality data and 

other types of evidence to inform decision-making. 

 Objective 5.4 – Customer Experience Practices – Mature and embed strong customer 

experience practices across the Department, establishing Treasury’s reputation for 

consistently positive experiences. 

TFF continues to set the benchmark for federal mission support services and is committed to: 

 Customer satisfaction 

 Streamlining processes 

 Implementing innovative and customer centric solutions

The TFF is well positioned in FY 2023 as a key federal resource. The TFF service providers to 

enhance federal mission for all customer Bureaus and Offices by providing services that align 

and comply with priority areas including cybersecurity and IT modernization of the 

infrastructure and networks. The TFF emphasizes this through a standardized “build once, use 

many” service model with a focus on providing economies of scale enabling agencies to 

concentrate on mission critical activities. 
TFF – 10 

B – Budget and Performance by Budget Activity 

2.1.1 – Treasury Shared Services Program Resources and Measures 

Dollars in Thousands 

 FY 2017 FY 2018 FY 2019 FY 2020 FY 2021 FY 2022 FY 2023 

Resource Level Actual Actual Actual Actual Actual 

Revised 

Estimate Estimate 

Expenses/Obligations $235,811 $241,845 $235,515 $284,298 $359,467 $314,318 $326,772 

Budget Activity Total $235,811 $241,845 $235,515 $284,298 $359,247 $314,318 $326,772 

FTE 235 234 225 252 191 269 279 

*The FY 2017 - FY 2021 columns represent realized resources for full-time equivalents, reimbursables, and user fees. 

 FY 2017 FY 2018 FY 2019 FY 2020 FY 2021 FY 2021 FY 2022 FY 2023 

Performance Measure Actual Actual Actual Actual Actual Target Target Target 

Average Cost per FTE N/A N/A $1,463.5 $1,719.4 $1,805.7 $1,580.3 $1,710.5 $1,710.5 

Annual Effective Spend 

Rate N/A N/A 97% 98% 98% 96% 96% 96% 

Customer Satisfaction N/A N/A 75% 90% 93% 80% 80% 80% 

Treasury Shared Services Programs Budget and Performance 

($326,772,000 from offsetting collections): 

Treasury Shared Services Programs (TSSP) provides administrative and information technology 

services on a competitive basis and delivers outstanding customer service. TSSP supports the 

goals and objectives for the current Treasury Strategic Plan by allowing customers to maximize 

their operations support resources and the benefit from centralized approaches to program 

support and administration. 

Description of Performance 

TSSP measures focus on customer satisfaction and the value proposition of the services 

provided. The Current TSSP performance measures are: 

 Average Cost per FTE 

 Annual Effective Spend Rate 

 Customer Satisfaction 

To provide greater transparency into the value proposition of shared services, the average cost 

per FTE and annual effective spend rate measures have been identified as measures to 

demonstrate the value. As agencies budgets shrink, it becomes increasingly important to 

demonstrate clear insight into the current cost of shared services and to help customers assess the 

cost efficiency benefits of the shared approach. 

The annual effective spend rate provides insight to the financial management and oversight of 

the TSSP programs. It measures how much of the resources collected from customers are being 

obligated for service delivery in the fiscal year. This measure captures the efficient use of 

resources by the service providers. In FY 2021, 98 percent of the funds collected from customers 

for the shared services was obligated which was above the 96 percent target rate set for the fiscal 

year. The target will remain at 96 percent for FY 2022 and FY 2023. 
TFF – 11 

In FY 2021, the survey results yielded a 93 percent overall customer satisfaction rating which is 

up from 80 percent in the prior year for services provided through the TSSP. Strategic 

partnerships with TSSP governance councils, meeting monthly with Treasury budget directors 

and the use of the TSSP Roadshows provides expanded customer engagement opportunities to 

the various stakeholders to better communicate the expected changes to program budgets and the 

impact to their upcoming service level agreements. This level of transparency has contributed to 

the higher rating. The target for this measure is set at 80 percent for both FY 2022 and 2023. 

2.1.2 – Centralized Treasury Administrative Services Resources and Measures 

Dollars in Thousands 

 FY 2017 FY 2018 FY 2019 FY 2020 FY 2021 FY 2022 FY 2023 

Resource Level Actual Actual Actual Actual Actual 

Revised 

Estimate Estimate 

Expenses/Obligations NA NA $136,565 $122,034 $129,135 $137,351 $160,151 

Budget Activity Total NA NA $136,565 $122,034 $129,135 $137,351 $160,151 

FTE NA NA 196 161 156 170 170 

*The FY 2017 - FY 2021 columns represent realized resources for full-time equivalents, reimbursables, and user fees. 

 FY 2017 FY 2018 FY 2019 FY 2020 FY 2021 FY 2021 FY 2022 FY 2023 

Performance Measure Actual Actual Actual Actual Actual Target Target Target 

Annual Effective Spend 

Rate N/A N/A 98% 94% 98% 96% 96% 96% 

Customer Satisfaction N/A N/A 75% 75% 83% 80% 80% 80% 

Centralized Treasury Administrative Services Budget and Performance 

($160,151,000 from offsetting collections): 

The Centralized Treasury Administrative Services (CTAS) program provides administrative 

support to offices within Treasury’s Departmental Offices. This support includes administrative 

functions such as financial management, travel, human resources, information technology, and 

facilities management. 

Description of Performance 

FY 2019 was the first year of inclusion CTAS program into the TFF. CTAS has identified the 

following performance measures: 

 Annual Effective Spend Rate 

 Customer Satisfaction 

In FY 2021, the annual effective spend and customer satisfaction rates were 98 and 83 percent 

respectively. Each measure result was above the set targets. The targets set for the annual 

effective spend rate and customer satisfaction measures are mirrored after the TSSP target to 

maintain consistency in overall financial management of the two shared services providers 

within Departmental Offices. The targets set in both FY 2022 and 2023 is 96 and 80 percent, for 

the annual effective spend rate and customer satisfaction measures respectively. 
TFF – 12 

2.1.3 – Administrative Services Resources and Measures 

Dollars in Thousands 

 FY 2017 FY 2018 FY 2019 FY 2020 FY 2021 FY 2022 FY 2023 

Resource Level Actual Actual Actual Actual Actual 

Revised 

Estimate Estimate 

Expenses/Obligations $157,284 $150,876 $170,184 $220,180 $224,019 $214,159 $211,081 

Budget Activity Total $157,284 $150,876 $170,184 $220,180 $224,019 $214,159 $211,081 

FTE 988 957 988 1,152 1,183 1,258 1,245 

*The FY 2017 - FY 2021 columns represent realized resources for full-time equivalents, reimbursables, and user fees.

 FY 2017 FY 2018 FY 2019 FY 2020 FY 2021 FY 2021 FY 2022 FY 2023 

Performance Measure Actual Actual Actual Actual Actual Target Target Target 

Customer Unmodified 

Audit Opinions N/A 1 100% 100% 100% 100% 100% 100% 

Percentage of shared 

services service level 

agreement performance 

metrics met or exceeded 

N/A N/A 89% 87% 90% 94% 94% 94% 

Customer Satisfaction 

with ARC Admin 

Services 

N/A N/A 93% 90% 90% 80% 80% 80% 

Administrative Services Budget and Performance 

($211,081,000 from offsetting collections): 

ARC provides administrative services in the areas of financial management, human resources, 

procurement, and travel to Federal customers to support core business activities. ARC’s services 

allow agencies to focus on their missions and avoid redundancies within administrative 

operations, creating cost avoidance across government, including more than $129,600,000 in 

FY 2021. Using shared services reduces the need for Treasury and other federal agencies to 

maintain duplicative financial management systems, thereby promoting efficiency and cost 

savings while enhancing the quality, timeliness, and accuracy of financial management 

processes. ARC continues to focus on financial innovation, transformation, and improving the 

customer experience. 

Description of Performance: 

In FY 2021, ARC continued to receive strong customer satisfaction scores, with 90.4 percent of 

customers being satisfied with ARC Administrative Services. ARC service lines of Financial 

Management, Human Resources, and Procurement all improved with their customer satisfaction 

percentages from 2020 to 2021. Despite recent achievement of over 90 percent, ARC maintains 

an 80 percent target and continues to focus on a balance of cost and quality, a strategy that has 

made them a preferred federal provider for over 20 years. 

In FY 2021, ARC received an unmodified opinion on franchise operations for the 18th 

consecutive year and met its performance target of 100 percent of customer unmodified audit 

opinions (33). By meeting this metric consistently year after year, ARC has been able to help 

gain public confidence in federal stewardship, operations, and accuracy of information. 

In addition, ARC continued to implement innovative solutions that continuously improved 

mission support services, including implementing (to date) 82 robotic process automation bots in 

production, resulting in cost avoidance of over $2 million and 13 FTE. In FY 2021, ARC was 

recognized by the Federal Robotics Process Automation (RPA) Community as a GSA showcase 

RPA winner and considered a top 5 RPA program within the federal government. Finally, ARC’s 
TFF – 13 

standard processes and controls enabled delivery of responsive services to Treasury and other 

agencies to support pandemic response programs under the Coronavirus Aid, Relief, and 

Economic Security (CARES) Act and the American Rescue Plan (ARP), some within days of 

authorization. ARC provided support for seven of Treasury’s eight ARP programs, conducting 

application integrity reviews and contacting applicants to finalize more than 10,000 grant 

applications, providing contact center services, and disbursing nearly $300 billion to program 

recipients. 

In FY 2022 and FY 2023, ARC is committed to Financial Management Quality Service 

Management Office (FM QSMO) readiness, continued improvements to customer experience, 

increasing the number of streamlined processes, meeting, or exceeding service level agreement 

metrics, using technology and automation to reduce manual work and provide increased 

economies of scale, and continually improving efficiency and effectiveness of its services. 

2.1.4 – Information Technology Resources and Measures 

Dollars in Thousands 

 FY 2017 FY 2018 FY 2019 FY 2020 FY 2021 FY 2022 FY 2023 

Resource Level Actual Actual Actual Actuals Actuals 

Revised 

Estimate Estimate 

Expenses/Obligations $195,441 $197,009 $179,631 $222,547 $231,156 $215,337 $221,106 

Budget Activity Total $195,441 $197,009 $179,631 $222,547 $231,156 $215,337 $221,106 

FTE 493 465 465 504 506 515 515 

*The FY 2017 - FY 2021 columns represent realized resources for full-time equivalents, reimbursables, and user fees. 

 FY 2017 FY 2018 FY 2019 FY 2020 FY 2021 FY 2021 FY 2022 FY 2023 

Performance Measure Actual Actual Actual Actual Actual Target Target Target 

Percentage of IT 

Portfolio (TFF) Software 

and Hardware Currency 

N/A N/A N/A N/A B B 75% 85% 

Percentage of OnPremise Target Service 

Level Agreements Met 

N/A N/A N/A N/A B B 80% 80% 

Information Technology Services Budget and Performance 

($221,106,000 from offsetting collections): 

ARC IT provides shared services to a multitude of federal customers, delivering value through 

consolidated IT infrastructures and standardized IT service delivery in a modern, technically 

innovative, and secure environment. In FY 2023 ARC IT will continue to modernize 

infrastructure and technology service delivery for our customers (to include cloud adoption), 

implementing enterprise-scale foundational technology services, and continuing to operationalize 

IT portfolio management and cybersecurity enhancements and best practices. FY 2023 objectives 

include supporting the maturity of zero trust architecture, increasing the ability to accommodate 

changes in volume and demand, improving customer experience, adding new business 

capabilities, and promoting faster time to market for IT customers. 

 Accelerate Cloud Adoption: Modernizing technology service delivery and conducting cloud 

migration activities continue to be priorities in FY 2023. ARC IT will capitalize on the 

investments made in prior fiscal years, including the network architecture and Trusted 

Internet Connection (TIC) modernization effort, the adoption and implementation of multiple 
TFF – 14 

cloud hosting environments, and the expansion of an enterprise, scalable Application 

Programming Interface (API) solution and offerings. As customer applications are migrated 

to various cloud hosting environments, ARC IT will ensure that additional scrutiny is 

employed to ensure adherence to Executive Order 14208 and compliance with Zero Trust 

Architecture requirements. Additionally, modern infrastructure and cloud adoption can meet 

high availability and disaster recovery requirements more economically while providing the 

foundation to develop more easily managed microservice applications – to enable faster time 

to market, proactive security, and smooth innovation. Implementing a modern architecture – 

one that enables consistency, transparency, performance, security, and cloud-readiness across 

multiple environments – is necessary to support ongoing and new mission critical efforts 

while simultaneously reducing the accumulation of technical debt. 

 Implement Enterprise-scale Foundational Technology Services: Implementing enterprisescale foundational technology services will consistently and iteratively secure and 

operationalize environments across multiple hosting platforms. ARC IT will continue to 

build on initiatives that utilize services and capabilities that are standardized, portable, 

reusable, scalable, and resilient through the implementation of agile practices and the 

increase of automation. Examples of services to be incorporated include incident response, 

logging/event aggregation, identity and access management, network access, and the public 

key infrastructure. ARC IT will also continue to evolve and mature our development 

security, and operations processes, pipeline and automated deployments, maturing the 

capability to deploy applications, infrastructure changes, patches, and databases with tools 

and scripts, thereby allowing simple, common tasks to be cloned and shared across multiple 

applications with little to no additional development or human interaction. This strategy 

includes use of the cloud and other secure hosted solutions. 

 Modernize IT Infrastructure and Transform Mainframe Services: In concert with the 

acceleration of cloud adoption, ARC IT is modernizing its IT infrastructure from aging, 

costly platforms – specifically the on-premises mainframe – to a cloud‐based architecture. 

Several of the Department’s High Value Assets (HVAs) that support the National Financial 

Critical Infrastructure (NFCI) are currently hosted on this aging platform and are based on 

antiquated code. The Mainframe Services Transformation initiative will decommission the 

mainframe platform by leveraging enterprise solutions (e.g., Enterprise API Solution) and 

modernized, foundational technology services. This initiative also supports compliance with 

Executive Order 14208 and the remediation of audit deficiencies. Decommissioning the 

Mainframe environment will also mitigate substantial contractual costs that are anticipated to 

continue increasing over time, thereby increasing costs to provide these services to our 

customers. 

 Operationalizing Cybersecurity: Operationalizing optimized cybersecurity – with coordinated 

and embedded security across a distributed and shared infrastructure – ensures the resiliency 

to identify, protect, detect, respond, and recover should our systems become compromised. 

This includes protecting our critical information and systems, supporting compliance with 

Executive Order 14208, and adhering to the established cybersecurity strategic direction. 

 
TFF – 15 

Description of Performance: 

In FY 2021, ARC IT established a baseline for software and hardware currency with the goal of 

reducing the use of End of Life (EOL) technology, which in turn further minimizes technical 

debt and risk for our customers. A key priority related to software/hardware currency is the 

Mainframe Services Transformation program, which seeks to decommission ARC IT’s physical 

mainframe footprint, including hardware and software, and modernize business applications and 

services.

At the same time, ARC IT also established a baseline for on-premises target service level 

agreements (SLA) met. The SLA performance measure is an operational indicator to reflect how 

well technical teams are performing and closing out the requests and incidents. The target 

reflects the operational commitment to our customer and allows room for improvement. There 

are occasions when agreements are breached through no fault of the service provider (ARC-IT). 

For example, a customer might open a ticket (which starts the clock for open items) and then go 

on vacation. Another example of a delayed ticket closing is waiting for a vendor to provide 

software licensing. These types of delays are beyond the control of the service provider and are 

factored into the Service Level Objectives.

C – Changes in Performance Measures 

This year, TFF is working to align budget activities and performance measures to the new 

objectives in the Treasury FY 2022 – 2026 Strategic Plan. This work will include benchmarking 

performance and may result in changes to performance measures in the FY 2024 budget. 

 

There are no changes to the TFF performance measures. 

Section III – Additional Information 

A – Summary of Capital Investments 

The TFF’s planned investments enhance the capabilities and capacity of our IT and financial 

management shared services. Investing in service-oriented architecture will allow customers to 

streamline application connections resulting in benefits that include reducing development time, 

using industry development best practices for coding efforts, allowing real time processing of 

transactional data between systems, and independent communication between systems. This 

effort will also reduce redundancy, providing more flexible and efficient interfaces with 

customers' third-party applications. 

The Administrative Resource Center capital investments are contained within the Fiscal Service 

capital investment summary. The Treasury Shared Service Programs capital investments are 

contained within the Departmental Offices capital investment summary. A summary of capital 

investment resources, including major information technology and non- technology investments 

can be found at: Summary of Capital Investments | U.S. Department of the Treasury
TFF – 16 

B – Treasury Franchise Fund Program Costs 

This information is provided to fulfill requirements of Section 121 of the FY 2021 Financial 

Services and General Government appropriations bill. 

Treasury Franchise Fund – Treasury Shared Services Programs, FY 2021 Total Charges by Customer

FY 2021 TSSP Customers

Enterprise 

Business 

Solutions

Infrastructure 

Operations

Cyber 

Security

IT Strategy 

and 

Technology 

Management

NonInformation 

Technology 

Services Grand Total

Administrative Resource Center 1,924,568 5,725,651 30,945 85,117 570,428 8,336,710 

Agency for Healthcare Research and Quality 1,626 1,626 

Alcohol and Tobacco Tax and Trade Bureau 880,428 493,161 11,192 30,783 443,473 1,859,036 

Build America Bureau 16,293 16,293 

Bureau of Alcohol, Tobacco, Firearms and 

Explosives 914,173 62,360 976,533 

Bureau of Engraving and Printing 5,760,014 2,554,654 123,262 109,719 1,053,540 9,601,188 

Bureau of Labor Statistics 13,682 13,682 

Bureau of the Fiscal Service 1,802,836 880,290 136,372 128,139 1,584,549 4,532,186 

CARES Act 16,789,325 34,125 427 1,174 574,072 17,399,123 

Centers for Medicare and Medicaid Services 130,408 130,408 

Centralized Treasury Administrative Services 865,996 1,850,748 3,528 9,705 240,399 2,970,376 

Community Development Financial Institutions 247,700 300,269 1,685 4,636 469,065 1,023,355 

Consumer Financial Protection Bureau 4,200 447,171 88,480 539,852 

Department of Commerce 11,581,072 404,765 11,985,837 

Department of Education 539,745 539,745 

Department of Energy 3,199 3,199 

Department of Health and Human Services 

Headquarters 11,537 11,537 

Department of Homeland Security Headquarters 79,443 79,443 

Department of Housing and Urban Development 1,671,944 196,208 1,868,152 

Department of Labor 3,107,344 126,310 3,233,654 

Department of Labor Office of the Inspector 

General 5,838 5,838 

Drug Enforcement Administration 36,311 36,311 

Environmental Protection Agency 159,088 159,088 

Exchange Stabilization Fund 693,214 56,197 292 804 1,881,737 2,632,243 

Executive Office for Immigration Review 10,995 10,995 

Export Import Bank 12,644 12,644 

Export Import Bank Office of the Inspector General 1,119 1,119 

Federal Communications Commission 47,648 2,041 49,690 

Federal Emergency Management Agency 46,684 46,684 

Federal Financing Bank 788,761 25,871 337 927 85,968 901,864 

Federal Housing Finance Agency 28,683 28,683 

Federal Transit Administration 10,535 10,535 

Financial Crimes Enforcement Network 2,357,462 180,865 204,923 16,813 363,799 3,123,862 

Financial Stability Oversight Council 459,232 262,555 247 680 120,000 842,714 

General Services Administration 70,152 70,152 

Government Accountability Office 662,647 25,278 687,925 

Internal Revenue Service 49,395,549 131,185,582 2,340,093 5,060,662 17,415,997 205,397,882 

International Trade Administration 17,967 17,967 

Marshals Service 24,974 24,974 

Millennium Challenge Corporation 50,013 50,013 

Mint 944,077 3,183,944 260,038 97,851 1,247,544 5,733,454 

National Archives and Records Administration 21,299 21,299 

National Oceanic and Atmospheric Administration 53,477 53,477 

National Transportation Safety Board 12,098 12,098 

Office of D.C. Pensions 32,666 136,936 449 1,236 73,138 244,426 

Office of Financial Research 262,412 4,750,654 2,315 6,367 417,962 5,439,709 

Office of Financial Stability 685,052 319,379 315 865 689,601 1,695,212 

Office of Government Ethics 2,639 2,639 

Office of Management and Budget 45,619 45,619 
TFF – 17 

Treasury Franchise Fund – Treasury Shared Services Programs, FY 2021 Total Charges by Customer 

(continued) 

Treasury Franchise Fund – Centralized Treasury Administrative Services Programs, FY 2021 Total Charges 

by Customer 

FY 2021 TSSP Customers

Enterprise 

Business 

Solutions

Infrastructure 

Operations

Cyber 

Security

IT Strategy 

and 

Technology 

Management

NonInformation 

Technology 

Services Grand Total

Office of Technical Assistance 20,961 113,287 292 804 161,635 296,979 

Office of the Comptroller of the Currency 1,881,244 3,422,464 167,834 214,678 1,177,907 6,864,126 

Peace Corps 155,005 5,697 160,702 

Small Business Administration 33,092 33,092 

Small Business Lending Fund Administration 989 10,544 45 124 106,634 118,335 

Small State Business Credit Initiative 692,826 692,826

Special Inspector General for Pandemic Recovery 125,477 637,635 1,483 4,080 104,933 873,607 

Special Inspector General for the Troubled Asset 

Relief Program 686,593 428,335 1,685 4,636 153,283 1,274,532 

Terrorism and Financial Intelligence 2,501,097 7,182,228 499,250 32,576 761,708 10,976,858 

Terrorism Insurance Program 15,764 2,107 22 62 37,740 55,695 

Treasury Departmental Offices 17,226,278 6,987,904 278,135 41,786 4,458,990 28,993,093 

Treasury Inspector General for 

Tax Administration 474,616 2,998,903 79,714 45,186 443,165 4,041,583 

Treasury Office of Executive Asset Forfeiture 3,564,302 248,064 517 1,422 168,005 3,982,310 

Treasury Office of Inspector General 132,605 568,425 3,416 9,396 155,193 869,033 

U.S. Agency for International Development 1,066,749 52,079 1,118,828 

U.S. Air Force 118,640 118,640 

U.S. Citizenship and Immigration Services 37,254 37,254 

U.S. Defense Security Cooperation Agency 65,734 65,734 

U.S. Immigration and Customs Enforcement 51,896 51,896 

United States Secret Service 1,103,825 84,401 1,188,227 

Grand Total $126,853,300 $179,661,298 $4,148,814 $5,910,225 $37,720,763 $354,294,401

FY 2021 CTAS Customers

Information 

Technology 

Services

Treasury 

Facilities and 

Operations 

Serivces

Financial 

Management 

Services

Budget and 

Travel 

Services

Human 

Resource 

Services

Privacy, 

Transparency 

and Records 

Services 

Other 

Administrative 

 Services Grand Total

Administrative Resource Center 1,114,894 1,114,894

CARES Act 36,343 203,831 355,223 110,352 240,736 946,485 

Community Development Financial Institutions 33,623 1,584,127 602,954 76,623 194,098 140,373 103,219 2,735,017 

Consumer Financial Protection Bureau 597,262 645,271 48,009 

Exchange Stabilization Fund 356,080 43,075 69,161 46,583 71,440 586,339 

Federal Financing Bank 2,459,457 892,427 55,257 77,639 56,149 171,632 3,712,561 

Financial Crimes Enforcement Network 2,908,149 2,969,960 61,812 

Financial Crimes Enforcement Network Economy 

Act 50,129 50,129 

Financial Stability Oversight Council 210,119 268,279 109,686 41,408 29,946 39,007 698,445 

Office of D.C. Pensions 476,737 652,131 125,191 54,347 39,305 72,614 1,420,324 

Office of Financial Research 4,591,352 25,000 1,499,743 263,973 190,908 285,653 6,856,628 

Office of Financial Stability 1,033,222 477,792 242,603 237,890 43,995 31,818 100,219 2,167,539 

Office of Technical Assistance 154,344 703,667 2,077,389 31,056 22,460 171,632 3,160,548 

Shared Services Programs 6,531,342 6,255,236 5,601,805 662,520 479,141 895,367 20,425,411 

Small Business Lending Fund Administration 258,602 34,321 178,312 66,771 5,176 3,743 19,804 566,728 

Small State Business Credit Initiative 223,421 7,400 230,821 

Special Inspector General for Pandemic Recovery 89,279 770,435 2,588 1,872 864,174 

Special Inspector General for the Troubled Asset 

Relief Program 2,145,262 1,035,107 1,800 142,827 3,324,996 

Terrorism and Financial Intelligence 6,641,457 6,388,626 119,508 6,032,292 1,286,221 930,208 1,311,245 22,709,557 

Terrorism Insurance Program 63,063 56,969 53,596 12,940 9,358 8,402 204,328 

Treasury Departmental Offices 9,590,398 12,540,966 1,099,575 8,880,999 1,752,056 1,267,104 1,938,962 37,070,061 

Treasury Office of Executive Asset Forfeiture 944,153 11,450,786 1,291,740 69,875 50,534 621,116 14,428,205 

Treasury Office of Inspector General 22,746 24,546 1,800 

Grand Total 31,339,480 $ 52,435,321 $ 2,242,952 $ 26,631,843 $ 4,654,827 $ 3,615,226 $ 5,993,320 $ 126,912,968 $ 
TFF – 18 

Treasury Franchise Fund – Administrative Resource Center, FY 2021 Total Charges by Customer 

FY 2021 ARC Customers

Financial 

Management 

Services FMLoB FEES

Human 

Resource 

Services

Procurment 

Services

Travel 

Services

Information 

Technology 

Services Total

ACCESS BOARD 276,883 150,798 236,341 28,870 692,892 

ADMIN OFFICES OF THE US COURTS 86,263 86,263 

ADMINISTRATION FOR CHILDREN AND 

FAMILIES 182,159 182,159 

AFRICAN DEVELOPMENT FOUNDATION 831,649 455,512 44,877 1,332,038 

AGENCY FOR INTERNATIONAL 

DEVELOPMENT 95,819 95,819 

AGENCY FOR INTERNATIONAL 

DEVELOPMENT - OIG 153,672 153,672 

ALCOHOL AND TOBACCO TAX AND 

TRADE BUREAU 1,252,370 885,475 868,627 210,636 3,217,108 

ARCHITECT OF THE CAPITOL 260,529 260,529 

ARMED FORCES RETIREMENT HOME 1,069,848 1,041,177 1,041,450 15,931 3,168,406 

BUREAU OF ENGRAVING AND PRINTING 3,398,684 123,470 3,522,154 

BUREAU OF THE FISCAL SERVICE 16,345,329 5,305,196 2,306,976 401,216 161,791,926 186,150,643 

CDFI PROGRAM FUND 917,669 203,062 207,588 13,760 1,342,079 

CENTER FOR DISEASE CONTROL 2,409,041 2,409,041

CHEMICAL SAFETY AND HAZARD 

BOARD 311,972 288,652 33,928 634,552 

COMPTROLLER OF THE CURRENCY 114,345 114,345 

CONSUMER FINANCIAL PROTECTION 

BUREAU 1,620,698 2,688,281 1,399,936 1,034,670 6,743,585 

CONSUMER PRODUCT SAFETY 

COMMISSION 1,048,973 424,916 123,305 1,597,194 

CORPORATION FOR NATIONAL AND 

COMMUNITY SERVICE 3,013,348 (452,209) 823,136 1,539,164 4,923,439 

DC PENSIONS PROJECT OFFICE 2,271,320 45,375 35,935 697 1,570,421 3,923,748 

DEFENSE HEALTH AGENCY 72,282 72,282

DEFENSE LOGISTICS AGENCY 739,983 739,983 

DENALI COMMISSION 395,130 81,964 68,951 14,481 560,526 

DEPARTMENT OF AGRICULTURE 167,510 167,510 

DEPARTMENT OF COMMERCE 95,819 95,819 

DEPARTMENT OF DEFENSE 187,342 187,342 

DEPARTMENT OF EDUCATION 230,616 230,616 

DEPARTMENT OF ENERGY 198,269 124,236 322,505 

DEPARTMENT OF HEALTH & HUMAN 

SERVICES 230,616 236,764 467,380 

DEPARTMENT OF HOMELAND 

SECURITY 187,342 1,135,294 1,322,636 

DEPARTMENT OF HOMELAND 

SECURITY - CIS 143,315 143,315

DEPARTMENT OF HOMELAND 

SECURITY - OIG 82,682 804,125 194,515 330,696 1,412,018 

DEPARTMENT OF HOUSING AND 

URBAN DEVELOPMENT 25,804,514 230,616 12,950,969 2,262,103 2,459,497 43,707,699 

DEPARTMENT OF JUSTICE 218,610 218,610 

DEPARTMENT OF JUSTICE 

JMD/OCIO/EGSS/BOG 124,236 124,236

DEPARTMENT OF LABOR 320,390 141,399 461,789 

DEPARTMENT OF STATE 285,003 95,892 380,895 

DEPARTMENT OF THE INTERIOR 580,349 124,236 704,585 

DEPARTMENT OF TRANSPORTATION 230,616 230,616 

DEPARTMENT OF VETERANS AFFAIRS 158,998 158,998 

DEPARTMENT OF VETERANS AFFAIRS - 

OIG 3,026,167 3,026,167

DEPARTMENT OF VETERANS AFFAIRS - 

TAC 673,892 67,120 741,012 

ELECTION ASSISTANCE COMMISSION 413,669 250,981 65,786 730,436 

ENVIRONMENTAL PROTECTION 

AGENCY 95,819 95,819 

EXECUTIVE OFFICE OF THE PRESIDENT 1,534,763 262,150 306,163 2,103,076 
TFF – 19 

Treasury Franchise Fund – Administrative Resource Center, FY 2021 Total Charges by Customer 

(continued) 

FY 2021 ARC Customers

Financial 

Management 

Services FMLoB FEES

Human 

Resource 

Services

Procurment 

Services

Travel 

Services

Information 

Technology 

Services Total

FARM CREDIT ADMINISTRATION 532,947 72,662 214,672 820,281 

FARM CREDIT SYSTEM INSURANCE 

CORPORATION 229,055 2,402 6,298 237,755 

FEDERAL EMERGENCY MANAGEMENT 

AGENCY 89,380 20,967 110,347 

FEDERAL HOUSING FINANCE AGENCY 1,056,868 231,417 231,563 1,519,848 

FEDERAL HOUSING FINANCE AGENCY - 

OIG 333,040 270,748 111,789 76,485 792,062 

FEDERAL LABOR RELATIONS 

AUTHORITY 486,598 22,712 32,931 542,241 

FEDERAL MARITIME COMMISSION 437,792 84,004 25,473 547,269 

FEDERAL MEDIATION & CONCILIATION 

SERVICE 584,015 45,455 259,578 889,048 

FEDERAL MINE SAFETY AND HEALTH 

REVIEW COMMISSION 358,008 296,095 14,024 32,504 700,631 

FEDERAL TRADE COMMISSION 1,314,579 401,554 251,019 1,967,152 

FINANCIAL CRIMES ENFORCEMENT 

NETWORK 846,802 633,567 881,242 80,871 2,980,222 5,422,704 

FOOD AND DRUG ADMINISTRATION 754,007 754,007 

GENERAL SERVICE ADMINISTRATION 41,332 1,252,015 1,293,347 

GULF COAST ECOSYSTEM 

RESTORATION COUNCIL 112,796 375,244 41,783 36,665 566,488 

INTER AMERICAN FOUNDATION 633,035 416,922 39,526 1,089,483 

INTERNAL REVENUE SERVICE 565 565

MERIT SYSTEMS PROTECTION BOARD 432,439 26,565 42,231 501,235 

NATIONAL AERONAUTICS AND SPACE 

ADMINISTRATION 31,670 124,236 532,995 688,901 

NATIONAL ARCHIVES & RECORDS 

ADMINISTRATION 4,086,711 5,982,340 520,393 205,503 10,794,947 

NATIONAL CAPTIAL PLANNING 

COMMISSION 287,533 7,813 8,151 303,497 

NATIONAL MEDIATION BOARD 293,735 164,870 46,055 504,660 

NATIONAL SCIENCE FOUNDATION 139,094 68,665 207,759 

NUCLEAR REGULATORY COMMISSION 1,471,487 41,332 852,606 2,365,425 

OCCUPATIONAL SAFETY AND HEALTH 

REVIEW COMMISSION 286,984 12,491 28,901 328,376 

OFFICE OF FINANCIAL STABILITY 210,007 48,279 58,953 2,656 319,895 

OFFICE OF GOVERNMENT ETHICS 380,609 254,411 114,510 6,813 756,343 

OFFICE OF PERSONNEL MANAGEMENT 11,413,972 41,332 11,455,304 

OFFICE OF TECHNICAL ASSISTANCE 844,041 30,561 29,517 114,398 1,018,517 

OFFICE OF THE INSPECTOR GENERAL 476,265 382,166 27,082 52,002 937,515 

PRIVACY AND CIVIL LIBERTIES 

OVERSIGHT BOARD 314,833 174,668 2,627 492,128 

RAILROAD RETIREMENT BOARD 14,207 14,207

SECURITIES AND EXCHANGE 

COMMISSION 86,263 86,263 

SMALL BUSINESS ADMINISTRATION 67,475 67,475 

SOCIAL SECURITY ADMINISTRATION 67,475 752,761 820,236 

SPECIAL INSPECTOR GENERAL - 

PANDEMIC RELIEF 464,492 313,312 262,018 53,001 1,092,823 

SPECIAL INSPECTOR GENERAL - TARP 395,581 270,775 147,013 55,131 39,192 907,692 

TREASURY DEPARTMENTAL OFFICES 368,640 1,409,998 786,642 2,565,280 

TREASURY EXECUTIVE OFFICE FOR 

ASSET FORFEITURE 1,760,552 1,760,552 

TREASURY FRANCHISE 

FUND/ADMINISTRATIVE SERVICES 15,000,000 15,000,000

TREASURY FRANCHISE 

FUND/INFORMATION TECHNOLOGY 1,047,510 1,564,884 1,370,404 90,848 4,073,646 

TREASURY FRANCHISE FUND/SHARED 

SERVICES PROGRAM 3,689,883 95,892 4,895,761 1,187,669 654,586 9,633,934 20,157,725 

TREASURY INSPECTOR GENERAL FOR 

TAX ADMINISTRATION 668,238 1,913,573 758,837 365,306 3,705,954 
TFF – 20 

Treasury Franchise Fund – Administrative Resource Center, FY 2021 Total Charges by Customer 

(continued) 

FY 2021 ARC Customers

Financial 

Management 

Services FMLoB FEES

Human 

Resource 

Services

Procurment 

Services

Travel 

Services

Information 

Technology 

Services Total

TRUST FUND - BLACK LUNG DISABILITY 98,128 98,128 

TRUST FUND - FEDERAL DISABILITY 236,517 236,517 

TRUST FUND - FEDERAL HOSPITAL 

INSURANCE 359,329 359,329 

TRUST FUND - FEDERAL OLD AGE & 

SURVIVORS 236,517 236,517 

TRUST FUND - FEDERAL SUPPLEMENT 

INSURANCE 359,329 359,329 

TRUST FUND - OIL SPILL LIABILITY 165,000 165,000 

TRUST FUND - UNEMPLOYMENT 405,001 405,001 

U.S. DEPARTMENT OF COMMERCE 

OFFICE OF INSPECTOR GENERAL 450,419 450,419

UNITED STATES MARSHALS SERVICE 14,753 14,753 

UNITED STATES MINT 9,048,310 4,280,178 2,588,013 266,714 16,183,215 

US COURT OF APPEALS FOR VETERANS 340,601 13,151 17,434 371,186 

US TAX COURT 393,965 58,755 48,501 501,221 

USDA FOOD AND NUTRITION 934,600 934,600

USDA OCIO INTERNATIONAL 

TECHNOLOGY SERVICES 2,410,357 2,410,357 

USDA OFFICE OF INSPECTOR GENERAL 56,912 56,912

Grand Total $108,194,763 $3,139,280 $54,248,984 $22,342,817 $16,159,880 $195,831,879 $399,917,602