Office of the Comptroller of the 

Currency

FY 2015

Capital Investment Plan
Bureau: OCC

Investment Name: OCC IT Infrastructure End User Services and Support (EUSS)

Type of Investment: Major IT Investment

Description:

This investment includes help desk support, personal computer equipment/software/O&M, 

Desktop Engineering, software packaging and push, & asset management. Customer support 

is provided through a distributed Help Desk that is interconnected using VO.

Investment Anticipated Outlay: (In Millions of $): 

Type PY-1 and Prior PY 

2013

CY 

2014

BY 

2015

BY+1 

2016

BY+2 

2017

BY+3 

2018 BY+4 and Beyond Total

DME Sub Total (Including Gov FTE) Costs 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00

O&M Sub Total (Including Gov FTE) Costs 49.07 29.98 28.28 30.14 30.74 31.36 31.99 32.63 264.18

Total Cost (Including Gov FTE) 49.07 29.98 28.28 30.14 30.74 31.36 31.99 32.63 264.18

Total Gov FTE Cost 14.69 8.86 12.06 12.31 12.55 12.80 13.06 13.32 99.64

Number of FTE represented by costs 94.00 63.00 73.00 73.00 73.00 73.00 73.00 73.00 595.00

Summary of Purpose, Goals, and Benefits: 

This investment provides the basic automated IT tools and technical support needed by the 

examination workforce to complete its core mission of supervising the National Banking System. 

The technology refresh for computers is three years and leasing the PC equipment keeps 

maintenance and operations costs relatively flat.

Return on Investment: 

The Return on Investment value for OCC IT Infrastructure End User Services and Support 

(EUSS) investment is not applicable.

Requirements/ Benefits/ Mandates: 

Legislative Mandate: N/A

Audit Finding or Material Weakness: N/A

Agency Strategic Plan / Annual Performance Plan: N/A

Presidential Priority: N/A

Other Requirement: N/A

Accomplishments: 

Merged OCC and OTS Technical Support/Help Desk organizations supporting this investment.

Combined OCC and OTS Help Desks through the use of VOIP technology and Remedy system.

Planned Objectives and Accomplishments: 

Completed the refresh of OCC PC equipment and begin the planning for the next PC refresh 

cycle.

Development, modernization, and enhancement timeframe: 

BY+1: O & M for computers, printer, and end user peripherals. O & M for help desk support 

and desktop engineering support. Tech Refresh of computers spread out over three fiscal 

years.

BY+2: O & M for computers, printer, and end user peripherals. O & M for help desk support 
and desktop engineering support. Tech Refresh of computers spread out over three fiscal 

years.

BY+3: O & M for computers, printer, and end user peripherals. O & M for help desk support 

and desktop engineering support. Tech Refresh of computers spread out over three fiscal 

years.

BY+4: O & M for computers, printer, and end user peripherals. O & M for help desk support 

and desktop engineering support. Tech Refresh of computers spread out over three fiscal 

years.

Useful Life: 

Year the investment began: 1999

End Year of the current planning cycle: 2025

Description of why the investment is not consistent with life cycle model defined in OMB 

Circular A-131.: The End User Support Services investment provides desktop engineering and 

user help desk support to the agency. It does not follow a life-cycle cost model because these 

services are on-going and critical to enable the agency to carry out its mission.

Performance Evaluation and Metrics: 

Metric Description FEA Category Measurement 

Condition

Reporting 

Frequency Unit Of Measure CY Target

Latest 

Actual 

Result

Date of Latest 

Actual Result

Provide Customers a Replacement 

or Repaired Computer Within 3 Days 

of Reported Incident

Customer Results -

Timeliness and 

Responsiveness

Under target Quarterly

Number of 

Repairs/Replacements Over 

3 days

0.00 0.00 12/31/2013

Deliver Blackberry Service to 

Customers Within 7 Days of 

Request

Customer Results -

Timeliness and 

Responsiveness

Under target Quarterly Number of Service Requests 

Over 7 Days 0.00 0.00 12/31/2013
Bureau: OCC

Investment Name: OCC IT Infrastructure Mainframes and Servers Support Services (MSSS)

Type of Investment: Major IT Investment

Description:

This investment includes 1 mainframe and 594 servers in 1 data center. This investment 

includes Data Center systems operations and maintenance, mainframe O&M, server O and M, 

disaster recovery testing, and over 800 TB of SAN Storage.

Investment Anticipated Outlay: (In Millions of $): 

Type PY-1 and Prior PY 

2013

CY 

2014

BY 

2015

BY+1 

2016

BY+2 

2017

BY+3 

2018 BY+4 and Beyond Total

DME Sub Total (Including Gov FTE) Costs 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00

O&M Sub Total (Including Gov FTE) Costs 29.76 18.54 13.84 15.74 16.05 16.37 16.70 17.03 144.03

Total Cost (Including Gov FTE) 29.76 18.54 13.84 15.74 16.05 16.37 16.70 17.03 144.03

Total Gov FTE Cost 5.09 3.61 4.29 4.37 4.46 4.55 4.64 4.73 35.73

Number of FTE represented by costs 33.00 20.00 24.00 24.00 24.00 24.00 24.00 24.00 197.00

Summary of Purpose, Goals, and Benefits: 

This investment includes 1 mainframe and 594 servers in 1 data center. This investment 

includes Data Center systems operations and maintenance, mainframe O & M, server O & M, 

disaster recovery testing, and over 800 TB of SAN Storage.

Return on Investment: 

The Return on Investment value for OCC IT Infrastructure Mainframes and Servers Support 

Services (MSSS) investment is not applicable.

Requirements/ Benefits/ Mandates: 

Legislative Mandate: N/A

Audit Finding or Material Weakness: N/A

Agency Strategic Plan / Annual Performance Plan: N/A

Presidential Priority: N/A

Other Requirement: N/A

Accomplishments: 

Reduced the number of physical servers by over 130 through virtualization, retirement, and 

consolidation. Completed the retirement of OCC mainframe.

Planned Objectives and Accomplishments: 

Improving the security of OCC server platforms.

Development, modernization, and enhancement timeframe: 

BY+1: Tech refresh (20 percent of the server inventory - Servers are 5 years refresh cycle) 

OCC Mainframe retirement.

BY+2: Tech refresh (20 percent of the server inventory - Servers are 5 years refresh cycle) 

OCC Mainframe retirement.

BY+3: Tech refresh (20 percent of the server inventory - Servers are 5 years refresh cycle) 

OCC Mainframe retirement.
BY+4: Tech refresh (20 percent of the server inventory - Servers are 5 years refresh cycle) 

OCC Mainframe retirement.

Useful Life: 

Year the investment began: 1999

End Year of the current planning cycle: 2025

Description of why the investment is not consistent with life cycle model defined in OMB 

Circular A-131.: The Mainframe Server System Support investment provides for the operations 

and maintenance of the agency's data center services and as such does not specifically follow a 

traditional life-cycle cost model with a specified end date. The OCC uses benchmark 

information to determine the cost effectiveness of the MSS investment.

Performance Evaluation and Metrics: 

Metric Description FEA Category Measurement 

Condition

Reporting 

Frequency Unit Of Measure CY Target

Latest 

Actual 

Result

Date of Latest 

Actual Result

Time to Respond to Production 

Server incidents

Customer Results - Timeliness 

and Responsiveness Under target Quarterly

Number of incidents 

exceeding 1 hour 

response

0.00 0.00 12/31/2013

Hours of Service Coverage 

and Support for Server 

Systems

Customer Results - Service 

Coverage Over target Monthly Hours Per Day 24.00 24.00 01/31/2014
Bureau: OCC

Investment Name: OCC IT Infrastructure Telecommunications Services and Support (TSS)

Type of Investment: Major IT Investment

Description:

This investment includes Telecommunications WAN/LAN infrastructure connecting over 125 

OCC & OTS work locations, voice systems installed in over 70 locations. Remote access to 

OCC systems is facilitated via VPN, dial-in, & cellular wireless access.

Investment Anticipated Outlay: (In Millions of $): 

Type PY-1 and Prior PY 

2013

CY 

2014

BY 

2015

BY+1 

2016

BY+2 

2017

BY+3 

2018 BY+4 and Beyond Total

DME Sub Total (Including Gov FTE) Costs 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00

O&M Sub Total (Including Gov FTE) Costs 54.60 31.69 29.11 29.18 28.36 28.92 29.50 30.09 261.45

Total Cost (Including Gov FTE) 54.60 31.69 29.11 29.18 28.36 28.92 29.50 30.09 261.45

Total Gov FTE Cost 4.78 3.97 3.92 3.99 4.07 4.15 4.24 4.32 33.44

Number of FTE represented by costs 30.00 23.00 21.00 21.00 21.00 21.00 21.00 21.00 179.00

Summary of Purpose, Goals, and Benefits: 

This investment includes Telecommunications WAN/LAN infrastructure connecting over 125 

OCC and OTS work locations, voice systems installed in over 70 locations. Remote access to 

OCC systems is facilitated via VPN, dial-in, and cellular wireless access using RSA two-factor 

authentication. This investment also includes messaging services supporting 2,000 highly 

mobile bank examiners and overall 4,300 (OCC and OTS) staff. There are over 30 firewalls 

protecting the OCC network along with intrusion detection systems.

Return on Investment: 

The Return on Investment value for OCC IT Infrastructure Telecommunications Services and 

Support (TSS) investment is not applicable.

Requirements/ Benefits/ Mandates: 

Legislative Mandate: N/A

Audit Finding or Material Weakness: N/A

Agency Strategic Plan / Annual Performance Plan: N/A

Presidential Priority: N/A

Other Requirement: N/A

Accomplishments: 

Began the integration of OTS and OCC telecommunications infrastructure and services. 

Completed OCC and OTS Telecommunications organizations.

Planned Objectives and Accomplishments: 

Continue to integrate OTS and OCC telecommunications infrastructure and services. Begin to 

optimize and streamline OCC/OTS combined organization, infrastructure, and services.

Development, modernization, and enhancement timeframe: 

BY+1: O & M for Data telecommunications lines, routers, switches, and network accelerators. 

O & M for voice and video infrastructure.
BY+2: O & M for Data telecommunications lines, routers, switches, and network accelerators. 

O & M for voice and video infrastructure.

BY+3: O & M for Data telecommunications lines, routers, switches, and network accelerators. 

O & M for voice and video infrastructure.

BY+4: O & M for Data telecommunications lines, routers, switches, and network accelerators.

O & M for voice and video infrastructure.

Useful Life: 

Year the investment began: 1999

End Year of the current planning cycle: 2025

Description of why the investment is not consistent with life cycle model defined in OMB 

Circular A-131.: The Telecommunications System Support investment provides WAN/LAN 

telecommunications, remote access, wireless access and landlines to support the agency’s 

mission. This investment does not follow a life-cycle approach as the support does not have a 

specified end date because telecommunications support is on-going and essential to the agency 

mission.

Performance Evaluation and Metrics: 

Metric Description FEA Category Measurement 

Condition

Reporting 

Frequency Unit Of Measure CY Target

Latest 

Actual 

Result

Date of Latest 

Actual Result

Provision Cellular Wireless Service To 

Customers Within 7 Days of Request

Customer Results -

Timeliness and 

Responsiveness

Under target Quarterly

Number of 

Requests Over 

Seven Days

0.00 0.00 12/31/2013

Hours of Service Coverage and Support 

for Telecommunications Services

Customer Results - Service 

Coverage Over target Monthly Hours 24.00 24.00 01/31/2014