Office of the Comptroller of the 

Currency

FY 2016

Capital Investment Plan
2

Investment Name: OCC IT Infrastructure End User Services and Support (EUSS)

Type of Investment: Major IT Investment

Description:

This investment includes help desk support, personal computer equipment/software/O&M, 

Desktop Engineering, software packaging and push, & asset management. Customer support 

is provided through a distributed Help Desk that is interconnected using VO.

Investment Anticipated Outlay: (In Millions of $): 

Type PY-1 and Prior PY 

2014

CY 

2015

BY 

2016

BY+1 

2017

BY+2 

2018

BY+3 

2019 BY+4 and Beyond Total

DME Sub Total (Including Gov FTE) Costs 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00

Total DME funding 0.00 0.00 0.00 0.00

Unallocated DME funding 0.00 0.00 0.00 0.00

O&M Sub Total (Including Gov FTE) Costs 79.05 28.28 34.83 38.31 36.36 37.09 37.83 38.59 330.34

Total O&M funding 28.28 34.83 38.31 101.42

Unallocated O&M funding 0.00 0.00 0.00 0.00

Total Cost (Including Gov FTE) 79.05 28.28 34.83 38.31 36.36 37.09 37.83 38.59 330.34

Total Gov FTE Cost 23.55 12.06 12.78 13.03 13.29 13.56 13.83 14.11 116.21

Number of FTE represented by costs 157.00 73.00 71.00 71.00 71.00 71.00 71.00 71.00 656.00

Summary of Purpose, Goals, and Benefits: 

This investment provides the basic automated IT tools and technical support needed by the 

examination workforce to complete its core mission of supervising the National Banking System. 

The technology refresh for computers is three years and leasing the PC equipment keeps 

maintenance and operations costs relatively flat.

Return on Investment: 

The Return on Investment value for OCC IT Infrastructure End User Services and Support 

(EUSS) investment is not applicable.

Requirements/ Benefits/ Mandates: 

Legislative Mandate: N/A

Audit Finding or Material Weakness: N/A

Agency Strategic Plan / Annual Performance Plan: N/A

Presidential Priority: N/A

Other Requirement: N/A

Accomplishments: 

Continued to leverage VOIP technology to maximize the efficiency of Help Desk Services. This 

investment is meeting target performance goals and objectives.

Planned Objectives and Accomplishments: 

Completed the refresh of OCC PC equipment and begin the planning for the next PC refresh 

cycle.

Development, modernization, and enhancement timeframe: 

BY+1: O & M for computers, printer, and end user peripherals. O & M for help desk support 
3

and desktop engineering support. Tech Refresh of computers spread out over three fiscal 

years.

BY+2: O & M for computers, printer, and end user peripherals. O & M for help desk support 

and desktop engineering support. Tech Refresh of computers spread out over three fiscal 

years.

BY+3: O & M for computers, printer, and end user peripherals. O & M for help desk support 

and desktop engineering support. Tech Refresh of computers spread out over three fiscal 

years.

BY+4: O & M for computers, printer, and end user peripherals. O & M for help desk support 

and desktop engineering support. Tech Refresh of computers spread out over three fiscal 

years.

Useful Life: 

Year the investment began: 1999

End Year of the current planning cycle: 2025

Description of why the investment is not consistent with life cycle model defined in OMB 

Circular A-131.: The End User Support Services investment provides desktop engineering and 

user help desk support to the agency. It does not follow a life-cycle cost model because these 

services are on-going and critical to enable the agency to carry out its mission.

Performance Evaluation and Metrics: 

Metric Description Measurement 

Condition

Reporting 

Frequency Unit Of Measure CY Target Latest Actual Result Date of Latest Actual Result

Provide Customers a Replacement or 

Repaired Computer Within 3 Days of 

Reported Incident

Under target Quarterly

Number of 

Repairs/Replacements 

Over 3 days

0.00 0.00 12/31/2014

Software Packages Are Ready For 

Computer Deployment on Schedule Under target Quarterly Number of Packages Not Delivered On Schedule 0.00 0.00 12/31/2014

Deliver Blackberry Service to 

Customers Within 7 Days of Request Under target Quarterly Number of Service Requests Over 7 Days 0.00 0.00 12/31/2014

Major Software Releases and Service 

Packs Deployed with No Service 

Disruption

Over target Monthly

Percentage of Updates 

Deployed without 

Disruption

99.00 100.00 12/31/2014

Blackberry Enterprise Server (BES) 

Availability Over target Quarterly Percentage Uptime 99.95 100.00 12/31/2014

Interest penalties on EUSS vendor 

invoices subject to the Prompt Pay Act 

as a percentage of the ITS approved 

budget.

Over target Quarterly Percentage 0.50 0.00 12/31/2014
4

Investment Name: OCC IT Infrastructure Servers Support Services (SSS)

Type of Investment: Major IT Investment

Description:

This investment includes 1,180 servers in one data center. This investment includes operations 

and maintenance for Data Center systems, servers, disaster recovery, and over 1,264 TB of 

SAN and NAS Storage.

Investment Anticipated Outlay: (In Millions of $): 

Type PY-1 and Prior PY 

2014

CY 

2015

BY 

2016

BY+1 

2017

BY+2 

2018

BY+3 

2019 BY+4 and Beyond Total

DME Sub Total (Including Gov FTE) Costs 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00

Total DME funding 0.00 0.00 0.00 0.00

Unallocated DME funding 0.00 0.00 0.00 0.00

O&M Sub Total (Including Gov FTE) Costs 48.30 13.84 12.43 11.84 12.08 12.31 12.57 12.82 136.18

Total O&M funding 13.84 12.43 11.84 38.11

Unallocated O&M funding 0.00 0.00 0.00 0.00

Total Cost (Including Gov FTE) 48.30 13.84 12.43 11.84 12.08 12.31 12.57 12.82 136.18

Total Gov FTE Cost 8.70 4.29 4.07 4.15 4.23 4.31 4.40 4.49 38.63

Number of FTE represented by costs 53.00 24.00 21.00 21.00 21.00 21.00 21.00 21.00 203.00

Summary of Purpose, Goals, and Benefits: 

This investment includes 1,180 servers in one data center. This investment includes operations 

and maintenance for Data Center systems, servers, disaster recovery, and over 1,264 TB of 

SAN and NAS Storage.

Return on Investment: 

The Return on Investment value for OCC IT Infrastructure Servers Support Services (SSS) 

investment is not applicable.

Requirements/ Benefits/ Mandates: 

Legislative Mandate: N/A

Audit Finding or Material Weakness: N/A

Agency Strategic Plan / Annual Performance Plan: N/A

Presidential Priority: N/A

Other Requirement: N/A

Accomplishments: 

Continue to reduce physical server requirements by expanding the virtual environment to 

support new applications as well as legacy systems.

Planned Objectives and Accomplishments: 

Improving the security of OCC server platforms.

Development, modernization, and enhancement timeframe: 

BY+1: Tech refresh (20 percent of the server inventory - Servers are 5 years refresh cycle) 

BY+2: Tech refresh (20 percent of the server inventory - Servers are 5 years refresh cycle) 
5

BY+3: Tech refresh (20 percent of the server inventory - Servers are 5 years refresh cycle) 

BY+4: Tech refresh (20 percent of the server inventory - Servers are 5 years refresh cycle) 

Useful Life: 

Year the investment began: 1999

End Year of the current planning cycle: 2025

Description of why the investment is not consistent with life cycle model defined in OMB 

Circular A-131.: The Server System Support investment provides for the operations and 

maintenance of the agency's data center services and as such does not specifically follow a 

traditional life-cycle cost model with a specified end date. The OCC uses benchmark 

information to determine the cost effectiveness of the SSS investment.

Performance Evaluation and Metrics: 

Metric Description Measurement 

Condition

Reporting 

Frequency Unit Of Measure CY Target

Latest 

Actual 

Result

Date of Latest 

Actual Result

Platform Availability for Email Servers Over target Quarterly Percent Uptime 99.95 100.00 12/31/2014

Availability of OCC Production Application and 

Infrastructure Servers Systems Over target Quarterly Percentage Uptime 99.80 99.23 12/31/2014

Time to Respond to Production Server incidents Under target Quarterly

Number of incidents 

exceeding 1 hour 

response

0.00 0.00 12/31/2014

Hours of Service Coverage and Support for Server 

Systems Over target Monthly Hours Per Day 24.00 24.00 12/31/2014

Enterprise SAN Availability. Over target Monthly Uptime Percentage 99.00 100.00 12/31/2014

Interest penalties on MSSS vendor invoices subject to 

the Prompt Pay Act as a percentage of the ITS 

approved budget.

Over target Quarterly Percentage 0.50 0.00 12/31/2014
6

Investment Name: OCC IT Infrastructure Telecommunications Services and Support (TSS)

Type of Investment: Major IT Investment

Description:

This investment includes Telecommunications WAN/LAN infrastructure connecting over 125 

OCC work locations, voice systems and wireless access points. Remote access to OCC 

systems is facilitated via VPN, dial-in, and mobile devices.

Investment Anticipated Outlay: (In Millions of $): 

Type PY-1 and Prior PY 

2014

CY 

2015

BY 

2016

BY+1 

2017

BY+2 

2018

BY+3 

2019 BY+4 and Beyond Total

DME Sub Total (Including Gov FTE) Costs 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00

Total DME funding 0.00 0.00 0.00 0.00

Unallocated DME funding 0.00 0.00 0.00 0.00

O&M Sub Total (Including Gov FTE) Costs 86.29 29.11 26.82 23.15 23.61 24.08 24.57 25.06 262.68

Total O&M funding 29.11 26.82 23.15 79.08

Unallocated O&M funding 0.00 0.00 0.00 0.00

Total Cost (Including Gov FTE) 86.29 29.11 26.82 23.15 23.61 24.08 24.57 25.06 262.68

Total Gov FTE Cost 8.75 3.92 4.61 4.70 4.80 4.89 4.99 5.09 41.75

Number of FTE represented by costs 53.00 21.00 24.00 24.00 24.00 24.00 24.00 24.00 218.00

Summary of Purpose, Goals, and Benefits: 

This investment includes Telecommunications WAN/LAN infrastructure connecting over 125 

OCC work locations, voice systems and wireless access points. Remote access to OCC 

systems is facilitated via VPN, dial-in, and mobile devices using two-factor authentication. This 

investment also includes messaging services supporting 2,000 highly mobile bank examiners 

and approximately 4,000 staff. There are over 30 firewalls protecting the OCC network along 

with intrusion detection systems.

Return on Investment: 

The Return on Investment value for OCC IT Infrastructure Telecommunications Services and 

Support (TSS) investment is not applicable.

Requirements/ Benefits/ Mandates: 

Legislative Mandate: N/A

Audit Finding or Material Weakness: N/A

Agency Strategic Plan / Annual Performance Plan: N/A

Presidential Priority: N/A

Other Requirement: N/A

Accomplishments: 

This investment is meeting all target performance goals and objectives.

Planned Objectives and Accomplishments: 

Continue to refresh telecommunication infrastructure to maximize uptime and ensure 

maintenance and security is maintained.
7

Development, modernization, and enhancement timeframe: 

BY+1: O & M for Data telecommunications lines, routers, switches, and network accelerators. 

O & M for voice and video infrastructure.

BY+2: O & M for Data telecommunications lines, routers, switches, and network accelerators. 

O & M for voice and video infrastructure.

BY+3: O & M for Data telecommunications lines, routers, switches, and network accelerators. 

O & M for voice and video infrastructure.

BY+4: O & M for Data telecommunications lines, routers, switches, and network accelerators. 

O & M for voice and video infrastructure.

Useful Life: 

Year the investment began: 1999

End Year of the current planning cycle: 2025

Description of why the investment is not consistent with life cycle model defined in OMB 

Circular A-131.: The Telecommunications System Support investment provides WAN/LAN 

telecommunications, remote access, wireless access and landlines to support the agency's 

mission. This investment does not follow a life-cycle approach as the support does not have a 

specified end date because telecommunications support is on-going and essential to the agency 

mission.

Performance Evaluation and Metrics: 

Metric Description Measurement 

Condition

Reporting 

Frequency Unit Of Measure CY Target

Latest 

Actual 

Result

Date of Latest 

Actual Result

WAN Network Availability Over target Quarterly Percentage 

Uptime 99.80 99.80 12/31/2014

Number of Major Incidents Resulting from Telecomm 

WAN/LAN Configuration Changes Under target Quarterly Number of Incidents 0.00 0.00 12/31/2014

Provision Cellular Wireless Service To Customers Within 7 

Days of Request Under target Quarterly

Number of 

Requests Over 

Seven Days

0.00 0.00 12/31/2014

Hours of Service Coverage and Support for 

Telecommunications Services Over target Monthly Hours 24.00 24.00 12/31/2014

Telephone System Availability After the Completion of Office 

Moves, Office Renovations, or Opening of New Offices Over target Quarterly

Telephone 

System 

Availability

100.00 100.00 12/31/2014

Interest penalties on TSS vendor invoices subject to the 

Prompt Pay Act as a percentage of the ITS approved 

budget.

Over target Quarterly Percentage 0.50 0.00 12/31/2014

Telephone System Availability After the Completion of 

Telephone/Network Tech Refresh. Over target Monthly

Telephone 

System 

Availability

95.00 100.00 12/31/2014