J

- A27010

- 19 2020 PA Super 103

SELECTIVE WAY INSURANCE COMPANY

v.
MAK SERVICES, INC.;TORNETTA REALTY CORPORATION, DELVAL PROPERTIES ASSOCIATES; THE VALLEY FORGE MARKETPLACE CONDOMINIUM CORPORATION; HENRY DUNN, INC.; OSCAR AND CHERYL, H/W GORDON
APPEAL OF: MAK SERVICES, INC. : : : : : : : : : : : : : : : : : IN THE SUPERIOR COURT OF

PENNSYLVANIA

No. 1289 EDA 2019
Appeal from the Order Entered April 16, 2019 In the Court of Common Pleas of Montgomery County Civil Division at No(s): No. 2014

- 30190

BEFORE: BOWES, J., SHOGAN, J., and STRASSBURGER, J. * OPINION BY BOWES, J.: FILED APRIL 24, 2020 MAK Services , Inc. (“ MAK Services ”) appeals from the April 16, 2019 order granting summary judgment to Selective Way Insurance Company (“Selective Way”) . After careful review, we reverse and remand. As the trial court adroitly observed, the underlying factual history of this case is a veritable “ comedy of errors ” inv olving insurance co verage issued to MAK Services by Selective Way

. Trial Court Opinion, 5/22/19, at 1. At the outset, we note that MAK Services is exclusively in the business of snow and

_________________ __________ ______ ____ _______

* Retired Senior Judge assigned to the Superior Court.J

- A27010

- 19

- 2

-

ice removal. MAK Services worked with a broker, Henry Dunn, Inc. (“Dunn”) , which obtained liability insurance for its operations

. To that end, Selective Way issued Policy No. S199822500 (the “Policy”) to MAK Services , which was effective from July 11, 2011 , to July 11, 2012. See Selective Way’s Complaint, 11/13/14, at Exhibit A

. T he Policy excluded various types of coverage. A mong these exclusions

was one titled “ Exclusion

– Snow and Ice Removal , ” which modified the liability coverage provided by the Policy as follows : This insurance does not apply to “bodily injury,” “property damage,” or “personal and advertising injury” arising out of snow and ice removal activities that are performed for others by the insured or by any contractors or subcontractors working on the insureds behalf. Snow and Ice Removal includes but is not limi ted to: snow plowing, snow blowing, snow or ice clearing, shoveling or salting, by means whether mechanical or by hand. See Selective Way’s Complaint, 11/13/14 , at Exhibit D. It is unclear whether MAK Services was directly advised of the existence of thi s exclusion at the time the Policy was issued , although it appears Dunn was aware of the exclusion in the policy

. See MAK Services’ Motion for Summary Judgment, 10/23/18, at ¶¶ 6

- 7; Selective Way’s Answer, 11/21/18, at ¶¶ 6

- 7. On or about October 30, 201 1, Oscar Gordon slipped and fell on ice while walking through a parking lot on the premises of the Valley Forge Marketplace in Norristown, Pennsylvania , which was a client of MAK Services

. Mr. Gordon and his wife (collectively, the “ Gordons”) initiated a lawsuit seeking damages for Mr. Gordon’s resulting injuries and his wife’s loss of consortium , namingJ

- A27010

- 19

- 3

-

MAK Services as one of several defendants. See Gordons’ Complaint, 4/9/13,
at ¶¶ 6, 12, 20, 24

. In relevant part, the Gordons asserted that MAK Services had been negligent in removing snow and ice from the subject lot. Selective Way appointed defense counsel to represent MAK Services regarding th e Gordons’ claims. On May 1, 2013, Selective Way contemporaneously sent a reservation of rights letter 1 to MAK Services, which stated the following: One of the benefits of your insurance policy from Selection is that we will provide you with a legal defense when potentially covered claims are made against you. Since this case meets that standard, I have re ferred your file to [a] law firm . . . . They will represent you in this case. You should be hearing from that firm shortly. Please give them your full cooperation and refrain from discussing this loss with anyone other than your attorney or a properly identified representative of Selection

. In addition, please be aware that you always have the right to consult an attorney of your choice, at your own expense, to discuss this matter or to coordinate your defense with the attorney we have retained for you

.

. . . . In the meantime, please be aware that Selective will be handling this matter under a reservation of rights. This means that Selective reserves all rights reserved to it under applicable law, insurance regulations and policy provisions that may become relevant as this matter continues to develop. Those rights include,

_________________ __________ ______ ____ _______ 1 “A reservation of rights is unilateral, wri tten notice from the insurer to the policyholder that the insurer may disclaim coverage for one or more claims in issue based on terms of the insurance policy, legal principles precluding coverage , violation of policy provisions by the insured, or some com bination of these factors.” American Nat. Property and Cas. Companies v. Hearn , 93 A.3d 880, 887 (Pa.Super. 2014)

.J

- A27010

- 19

- 4

-

but are not limited to, the rights to decline coverage for this claim and to withdraw assigned defense counsel. Selective Way’s Motion for Summary Judgment, 11/21/18 , at Exhibit C

. T he letter did not acknowledge or discuss the snow and ice removal exclusion contained in the Policy. That same day , d efense counsel retained by Selective Way entered an appearance on behalf of MAK Services. For the next eighteen months, Selective Wa y represented MAK Services in all aspects as to its defense against the Gordons’ civil claims. On November 13, 2014, Selective Way filed a complaint seeking a declaratory judgment against, inter alia , MAK Services

. In pertinent part , Selective Way averred that MAK Services’ “ potential negligence is based solely upon ice and snow removal activity , and the [Policy] specifically excludes a defense and indemnity for any damages arising from snow and ice removal activity . . . .” Selective Way’s Complai nt , 11/13/14, at ¶ 22 . As such, Selective Way requested a judgment declaring that Selective Way : (1) did not owe MAK Services a defense in the Gordons’ civil action; (2) did not owe indemnity to MAK Services for the claims in the Gordons’ civil action; an d (3) may withdraw its defense of MAK Services in the underlying case. Id

. On June 3, 2015, MAK Services filed an answer with new matter and counterclaim, that : (1) requested a declaratory judgment that Selective Way had an ongoing requirement to both de fend and indemnify MAK Services with respect to the Gordons’ civil action ; (2) argued that Selective Way should be estopped from ceasing its representation and indemnification of MAK Services ;J

- A27010

- 19

- 5

-

(3) raised a claim against Selective Way sounding in fraud ; and (4) asserted a claim against Selective Way for statutory and common law bad faith. See MAK Services’ Answers to Complaint with New Matter and Counterclaim , 6/3/15 , at ¶¶ 23

- 169

. On October 23, 2018, MAK Services filed a motion for summary judgment , arguing that the language contained in Selective Way’s May 1, 2013 reservation of rights letter was “insufficient to properly preserve the potential coverage defense of the Snow and Ice Removal exclusion ,” and that Selective Way should be estopped from rai sing the policy exclusion . MAK Services’ Motion for Summary Judgment , 10/23/18, at ¶¶ 35

- 63

. On November 21, 2018, Selective Way filed a cross motion for summary judgment , arguing that the reservation of rights letter was sufficient to preserve the efficacy of the snow and ice removal exclusion. Selective Way’s Cross Motion for Summary Judgment, 11/21/18, at ¶¶ 30

- 55

. The trial court held oral argument. On April 16 , 2019, the trial court entered an order granting Sel ective Way’ s motion , awarding the declaratory relief requested , and entering summary judgment in favor of Selective Way

. See Order, 4/16/19 (“ Selective Way has no duty to defend or indemnify [MAK Services] for the claims brought against it by [the Gordons ] pursuant to the [Policy] and reservation of rights letter . . . .”). MAK Services filed a timely notice of appeal

. The trial court ordered MAK Services to file a concise statement of errors pursuant toJ

- A27010

- 19

- 6

-

Pa.R.A.P. 1925(b) , MAK Services timely complied, a nd the trial court issued a Rule 1925(a) opinion.
MAK Services presents two issues for our consideration: 1. Did the trial court err as a matter of law in finding that the reservation of rights issued by [Selective Way] on May 1, 2013, which did not reference the snow and ice removal exclusion in the Policy as a potential coverage defense, fully and fairly advise d [MAK Services] of [Selective Way’s] coverage position?
2. Did the trial court err as a matter of law in holding that [Selective Way] did not waive the coverage defense of the snow and ice removal exclusion when it failed to reference that exclusion in its May 1, 2013 reservation of rights, raising it only for the first time in the November 13, 2014 declaratory judgment complaint?
MAK Servi ces’ brief at 2 (excessive capitalization omitted)

. These claims concern t he trial court’s grant of summary judgment

. “The question of whether summary judgment is warranted is one of law, and thus our standard of review is de novo and our scope of review is plenary.” City of Philadelphia v. Cumberland County Bd. of Assessment Appeals , 81 A.3d 24, 44 (Pa. 2013). We are also mindful of the following principles : We may reverse if there has been an error of law or an abuse of discretion. . . . We must view the record in the light most favorable to the nonmoving party and all doubts as to the existence of a genuine issue of material fact must be resolved against the moving party. Furthermore, in evaluating the trial court’s decision to enter summary judgment , we focus on the legal standard articulated in the summary judgment rule. The rule states that where there is no genuine issue of material fact and the moving party is entitled to relief as a matter of law, summary judgment may be entered. Where the non moving party bears the burden of proof on an issue, he may not merely rely on his pleadings or answers in order to survive summary judgment. Failure of a non

- moving party to adduce sufficient evidence on anJ

- A27010

- 19

- 7

-

issue essential to his case and on which he bear s the burden of proof establishes the entitlement of the moving party to judgment as a matter of law. Carlino East Brandywine, L.P. v. Brandywine Village Association , 197 A.3d 1189, 1199

- 1200 (Pa.Super. 2018) (quoting Gubbiotti v. Santey , 52 A.3d 272, 273 (Pa.Super. 2012)). Although stated as separate issues, MAK Services is essentially challenging the sufficiency of Selective Way’s reservation of right s letter, and thereby its preservation of the snow and ice removal exclusion

. As a general matter, insurers have a bro ad responsibility to defend and indemnify its insureds

. See Erie Ins. Exchange v. Fidler , 808 A.2d 587, 590 (Pa.Super. 2002) ( “As long as a complaint alleges an injury which may be within the scope of the policy, the insurer must defend its insured until the claim is confined to a recovery the policy does not cover.”). Despite this broad duty, Selective Way argued that it should be permitted to disclaim coverage based upon the aforecited exclusion and the language in the reservation of rights letter , and the trial court agreed

. See Trial Court Opinion, 5/22/19, at 7 (“ Selective Way should not be estopped from asserting the snow and ice removal exclusion because it timely and fairly communicated its coverage position to MAK Services. ”). In this context, “ Pennsylvania counterbalances the insurer’s broad obligation to defend even claims as to which coverage may not apply by providing the insurer [with] the option of defending subject to a reservationJ

- A27010

- 19

- 8

-

of its rights later or simultaneousl y to contest coverage.” Erie Ins. Exchange v. Lobenthal , 114 A.3d 832, 836

- 37 (Pa.Super. 2015) . “ Where the insurer assumes the duty to defend, the insurer can simultaneously challenge whether the claim is covered under the insurance policy, even if the u nderlying case settles. An insurer’s defense of the insured, therefore, does not waive t he insurer’s claims that a policy exclusion applies

. ” Step Plan Services, Inc. v. Koresko , 12 A.3d 401, 419 (Pa.Super. 2010)

. While an insurer does not automatically waive claims related to policy exclusions by mounting a defense of an insured, it is still required to provide timely and sufficient notice of any such reservation of rights to the insured : [A] liability insurer will not be estopped [from setting] up the defense that the insured’s loss was not covered by the insurance policy, notwithstanding the insurer’s participation in the defense of an action against the insured, if the insurer gives timely notice to the insured that it has not waived the benef it of its defense under the policy. However, a reservation of rights in this respect, to be effective, must be communicated to the insured. It must fairly inform the insured of the insurer’s position and must be timely, although delay in giving notice wi ll be excused where it is traceable to the insurer’s lack of actual or constructive knowledge of the available defense. Brugnoli v. United Nat. Ins. Co. , 426 A.2d 164, 167 (Pa.Super. 1981) (emphase s added)

. Thus, a reservation must: (1) be submitted in a timely fashion; and (2) “fairly inform the insured of the insurer’ s position ” in order to preserve an insurer’s assertion of policy exclusions once a defense of the insured has been mounted. Id

.J

- A27010

- 19

- 9

-

We begin by assessing the timeliness of Selective Way’s re servation of rights letter. Instantly, Selective Way sent the May 1, 2013 reservation letter
to MAK Services within three weeks of the filing of the Gordons’ civil action , and prior to undertaking a ny defense of MAK Services in that matter

. This Court h as previously held that a reservation of rights letter is “timely” when it is sent to an insured within one week of service of a complaint.
See Brugnoli , supra at 168

. I t is not evident from the record before us when service of the Gordons’ complaint was actually completed . H owever, we extrapolate from Brugnoli the general principle that a reservation of rights letter sent close

- in

- time to the institution of a potentially covered legal action
is “timely” under Pennsylvania law

. But see Lobenthal , sup ra at 840 (holding that a “reservation of rights letter, sent approximately seven mont hs after the complaint was filed , was untimely”). With respect to timeliness, the facts of this case are much more analogous to Brugnoli . As such, it appears that the r eservation of rights letter was timely submitted to MAK Services

. 2

_________________ __________ ______ ____ _______ 2 MAK Services avers that the relevant point of inquiry with respect to timeliness is when a policy exclusion is actually raised in an attempt to disclaim coverage. See Appellant’s brief at 31 (“Here, the Snow and Ice Removal exclusion was not raised until more than eighteen (18) months after the underlying tort action was commenced.” (emphasis in original) ). However, the holdings in Erie Ins. Exchange v. Lobenthal , 114 A.3d 832, 840 (Pa.Super. 2015) , and Brugnoli v. United Nat. Ins. Co. , 426 A.2d 164, 167 (Pa.Super. 1981) , make clear that this timeliness inquiry focuses upon when the reservation of rights letter is transmitted to an insured.J

- A27010

- 19

- 10

-

O ur analysis does not end there. In addition to being timely, a
reservation of rights letter must also “fairly inform the insured of the insurer’s position ” to valid ly preserve defenses to coverage under the policy

. Brugnoli , supra at 168. Selective Way’s reservation of rights letter stated that defense against the Gordons’ civil case constituted a “potentially covered” claim under the Policy , and informed MAK Services that defense co uns el was being appointed

. While the letter stated that MAK Services has a right to obtain private counsel on its own initiative, it simultaneously instructed MAK Services to refrain from discussing the case with “anyone other than your attorney or a properl y identi fied representative of Selective .” Thereafter, the letter indicated that Selective Way generally reserved all of its rights under “ applicable law, insurance regulations and policy provisions ,” including the right to deny
coverage. However, the letter failed to specifically identify any emergent coverage issues . Instead, it simply purported to include any and all issues

“ that may become relevant as t his matter continues to develop.” Selective Way’s Motion for Summary Judgment, 11 /21/18, at Exhibit C

. Selective Way claims that the language of this letter was sufficient to reserve its right under Pennsylvania law to disclaim coverage and thereby preclude estoppel

. See Selective Way’s brief at 13

- 14 (“The straightforward, unambiguous letter acknowledge s [Selective Way’s] duties under the Policy,J

- A27010

- 19

- 11

-

while reserving its right to disclaim coverage pursuant to same.”). We disagree.
I nsurance companies have a well

- recognized duty to conduct an appropriately thorough investigation to preserve defenses to coverage: When an insurance company or its representatives is notified of loss occurring under an indemnity policy, it becomes its duty immediately to investigate all the facts in connection with the supposed loss as well as any pos sible defense on the policy. It cannot play fast and loose, taking a chance in the hope of winning, and, if the results are adverse, take advantage of a defect in the policy. The insured loses substantial rights when he surrenders, as he must, to the ins urance carrier the conduct of the case. Malley v. American Indemnity Corp. , 146 A. 571, 573 (Pa. 1929); see also Orcutt v. Erie Indemnity Co. , 174 A. 625, 627 (Pa.Super. 1934) (holding an insurance company preserves defenses via a reservation of rights “[ i]f its investigation is conducted with reasonable dispatch and its disclaimer is made with promptness upon the discovery of the facts”).
In Malley , our Supreme Court held that an insurance company was estopped from challenging coverage after it had mounted a full defense of its insured without undertaking an appropriate investigation beforehand. Id

. After a final resolution of the underlying civil action took place, the insurance company attempted to disclaim coverage. Critically, the touchstone in our High Court’s analysis was whether the insurance company’s belated assertion of a policy exclusion c ould disadvantage the insured in the underlying litigation. Id . (“With a little diligence and within a brief ti me, the carrier could have procured the exact k nowledge on which it now relies . . . . [B]ut, onceJ

- A27010

- 19

- 12

-

having made its decision, the rights of others in relation thereto cannot be prejudiced.”). In this vein, the line of cases that sprang from Malley focuse d upon the prejudice that may result from a delayed investigation and a consequently tardy assertion of non

- coverage. See , e.g. , Lewis v. Fidelity & Casualty Co. , 156 A. 73, 74 (Pa. 1931) (holding that an insurance company “cannot delay its decision and r efrain from giving notice to the insured until such time has elapsed that his rights in relation to the accident are prejudiced or may become so”). More recently, this Court has distilled Malley and its progeny for the proposition that “where an insurer f ails to clearly communicate a reservation of rights to an insured, prejudice may be fairly presumed.” Lobenthal , supra at 839 (emphasis added) (citing Malley , supra at 573). While the language in Selective Way’s letter may have sufficiently apprised MAK S ervices that future exigencies might affect coverage, 3 it provided no notice whatsoever of the existing coverage issue appearing on the face of the Policy , i.e. , the snow and ice removal exclusion

. Any complete
review of the Policy w ould have immediately revealed the existence of this

_________________ __________ ______ ____ _______ 3 This Court has suggested that Malley would be inapplicable to circumstances where an unforeseen exigency affects coverage. See Basoco v. Just , 35 A.2d 564, 565 (Pa.Super. 1944) (“The rule would be too harsh if applied to a case where the facts upon which the disclaimer is properly based are not, through no fault of the company, discovered until after it is too late for the company to withdraw without prejudicing the rights of the [insured].”)

.J

- A27010

- 19

- 13

-

exclusion. Such a revelation which would have vitiate d any obligation that Selective Way had to defend or indemnify MAK Services with equal speed

. Instead, the boilerplate language relied upon by Selective Way obfuscated th is absolute defense to coverage , and caused MAK Services to reach the reasonable conclusion there was no pressing need to secure back

- up counsel

. 4 Cf. Nichols v. American Cas. Co. of Reading, Pa. , 225 A.2d 80, 82 (Pa. 1966) (““[I]f an insurance carrier is contemplating refusing to indemnify it should advise the insured to secure competent counsel of his choice.”). Selective Way correctly observes that Pennsylvania law does not require an insurance company to list every potential defense to coverage in its reservation of rights letter. However, the small body of recent case law discussing this precise issue suggest s that some level of specificity is
necessary . See Lobenthal , supra at 837 (observing a reservation of rights letter identified a discrete policy exclusion that would preclude coverage ) ;

_________________ __________ ______ ____ _______ 4 This Court has held that where an insurance comp any denies coverage via a reservation of rights letter sent close

- in

- time to an allegedly qualifying incident, it does not waive an applicable policy exclusion that is not included in the letter. See Nationwide Mut. Ins. Co. v. Nixon , 682 A.2d 1310, 1314 (Pa.Super. 1996) (holding that a reservation of rights letter sent two months after a potentially qualifying accident adequately reserved the right to raise a policy exclusion). In relevant part, we concluded that the insured in Nixon was not prejudiced b y the misidentification of the grounds for denial because it gave adequate notice that coverage was being disclaimed. Id

. Nixon is readily distinguishable from the instant case, as MAK Services never received adequate notice that its coverage was being d enied in the at

- issue reservation of rights letter. To the contrary, that letter stated that Selective Way had determined that the Policy covered the defense to the Gordons’ civil action.J

- A27010

- 19

- 14

-

Brugnoli , supra at 166 (same)

. Furthermore, the same decisional law indicates that insurance companies can also choose to send multiple reservation of righ ts letters during the evolution of a case as a best practice

. See Lobenthal , supra at 837

. T he lack of specificity in Selective Way’s reservation of rights letter is not determinative , in and of itself. W e are not

announc ing some new paradigm by which P ennsylvania insurance companies must prophylactically raise all potential coverage defenses in order to preserve them

. However , the lack of specificity in the letter bespeaks the deficient investigation carried out by Selective Way. 5 Accord Malley , supra at 573. As noted above, the snow and ice removal exclusion was evident on the face of the Policy , and the certified record reveals that Selective Way admitted

_________________ __________ ______ ____ _______ 5 The learned Dissent argues that Selective Way “clearly communica ted” its reservation of rights simply by addressing its letter to MAK Services and referencing MAK Services as the insured party. Dissenting Opinion at 2

- 3. We believe that this interpretation of Pennsylvania law takes too narrow of a view of the respons ibilities and obligations owed by insurance companies in the immediate aftermath of a potentially covered event . Selective Way’s obligation in this regard extends further than a boilerplate reservation of rights letter predicated upon a deficient investig ation. As discussed above, insurance companies operating in Pennsylvania have a duty to conduct a reasonable and timely investigation regarding coverage. See Malley v. American Indemnity Corp. , 146 A. 571, 573 (Pa. 1929) ; Orcutt v. Erie Indemnity Co. , 17 4 A. 625, 627 (Pa.Super. 1934). Moreover, insurance companies also have to promptly advise their insureds if they are contemplating denying coverage. See Nichols v. American Cas. Co. of Reading, Pa. , 225 A.2d 80, 82 (Pa. 1966). Overall, t he Dissent’s in terpretation of Lobenthal places far too little value on the substance of the notice required by Pennsylvania law. See Brugnoli , supra at 167 (holding a reservation of rights letter must “fairly inform the insured of the insurer’s position” in order to be effective).J

- A27010

- 19

- 15

-

to having actual knowledge of the exclusion from the out set

. 6 See Selective Way’s Answer to M AK Services’ Motion to Summary Judgment, 11/21/18 , at ¶ 6 (stating that Selective Way informed Dunn regarding the snow and ice policy exclusion before the Policy was even issued)

. Despite such knowledge, Selective Way waited eighteen months to raise the p olicy exclusion , and provided no further inte r vening notice to MAK Services that it would have to mount a defense to the Gordons’ civil action on its own

. With respect to prejudice, o ur Supreme Court has previously stated that insurance carriers may be estopped from asserting a policy exclusion where it has “lulled the insured into a sen se of security to his detriment. ” Nichols , supra at 82 (citing New Amsterdam Casualty Co. v. Kelly , 57 F.Supp. 209 , 211

- 12 (E.D.Pa. 1944) ( holding that insurance company was “estopped by the circumstances of the case and its own actions” from raising a policy exclusion defense after it “accepted its responsibility under the policy” and took exclusiv e control of the underlying defense for nine months before asserting a pol icy exclusion ) ). Given Selective Way’s failure to “ clearly communicate ”
its coverage position and the in herently speculative nature of determining how the case might have unfolded differently had the insurance company acted

_________________ __________ ______ ____ _______ 6 Selective Way characterized the failure to include the snow and ice removal exclusion in the reservation of rights letter as a “mistake” committed by one of its adjuster s . See N.T. Hearing, 2/25/19 , at 4.J

- A27010

- 19

- 16

-

with appropriate diligence , pre judice can be fairly presumed in this instance

. 7 Accord Lobenthal , supra at 839.

_________________ __________ ______ ____ _______ 7 The learned Dissent has asserted that prejudice may not be presumed in this case

. See Dissenting Opinion at 3. Furthermore, the Dissent asserts that MAK Services cannot establish such prejudice because it cannot identify “lost evidence or witnesses, or that it would have handle d its defense differently.” Id

. From the outset, this inquiry is an “inherently speculative undertaking.” Lobenthal , supra at 840. However, the Pennsylvania Supreme Court has clearly stated that “[t]he insured loses substantial rights when he surrender s, as he must, to the insurance carrier the conduct of the case.” Malley , supra at 573. As a result of the poor investigation conducted by Selective Way, MAK Services ceded their defense of the Gordons’ civil action to Selective Way and declined to obtain separate counsel , or negotiate a settlement with the Gordons themselves

. Had MAK Services been fully and fairly informed , it could have “[a]t a minimum” declined Selective Way’s empty “offer to defend” and retained representation to safeguard its own interests

. Lobenthal , supra at 839

- 40 (“ Nothing chills one’s zeal for a defense so much as the belief that, even if her loses, it will cost him nothing . . . with the insurance company being as much interested in estab lishing facts which would result in non

coverage as in establishing facts showing the insured’s non

- liability.”)

. Now, i f Selective Way prevails, MAK Services will be forced into the unenviable position of having to take on the immediate financial and sub stantive burden s of securing counsel for a civil action that is already in medias res

. As a result of the inadequate notice provided by Selective Way, MAK Services was provided with no reasonable opportunity to prepare for these burdens. The Dissent’s analysis ignores these foregone opportunities and natural consequences. See Dissenting Opinion at 3 (“[A]ll the record indicates is that Selective Way provided free legal representation to MAK Services for 18 months”). Taken to its logical conclusion, t he Dissent’s view would heavily incentivize insurance companies to send such anticipatory reservation of rights letters to all of its claimants. Our view of this question is less transactional. In particular , this Court has observed that the “consent of the insured is necessary if the insurer is to retain control of defense of the action and at the same time reserve the right to disclaim liability under the policy.” Lobenthal , supra at 840

. (citing Brugnoli v. Untied Nat. Ins. Co. , 426 A.2d 164, 168 n.6 (Pa.Super. 1981) )

. Under the specific circumstances of this case, it is unclear to us how a party that receives incomplete and misleading information from the insurance company can be said to have adequately consent ed toJ

- A27010

- 19

- 17

-

Under the particular facts and circumstances of this case, Selective Way failed to conduct an adequate investigation following the submission of a claim by MAK Services. Accord Malley , supra at 573. A s a consequence of this deficient investigation , Selective Way’ s reservation of rights letter failed to “clearly communicate” the extent of the rights being reserved, which resulted in presumptive prejudice to MAK Services

. Accord Lobenthal , supra at 839

. As a result of this prejudice , Selective Way should have been estopped from asserting this policy exclusion for the first time eighteen months later without sufficient notice to MAK Services regarding Selective Way’s coverage position

. Accord Malley , supra at 573; see also Nichols , supra at 82 ; Basoco v.
Just , 35 A.2d 564, 565

- 66 (Pa.Super. 1944) (holding that an insurance company was estopped from d isclaiming coverage where it learned of facts supporting the policy exclusion one year prior to asserting it)

. Thus , we hold that the trial court erred as a matter of law in: (1) holding that Selective Way was not estopped from raising the snow and ice removal exclusion ; and (2) granting summary judgment to Selective Way on the basis of that policy exclusion

. Accordingly, we reverse the order granting summary

_________________ __________ ______ ____ _______ anything. Id . ( holding an insured is “entitled to notice” with respect to an insurance company’s reservation of rights).J

- A27010

- 19

- 18

-

judgment to Selective Way and remand for further proceeding consistent with
t his opinion. 8 Order reversed. Case remanded for further proceedings consistent with this opinion . Jurisdiction relinquished. Judge Shogan joins the opinion. Judge Strassburger filed a dissenting opinion. Judgment Entered.

Joseph D. Seletyn, Esq. Prothonotary

Date: 4/24/20

_________________ __________ ______ ____ _______ 8 We make no comment on whether MAK Services will ultimately prevail in its claims against Selective Way. That question is not before us in this appeal. Howev er, Selective Way may not disclaim coverage at this late hour in the litigation under the snow and ice removal exclusion.