Department of the Treasury

Bureau of the Fiscal Service

Congressional Justification 

for Appropriations and 

Annual Performance 

Report and Plan

FY 2018 
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Table of Contents

Section I – Budget Request........................................................................................................... 3

A – Mission Statement................................................................................................................ 3

B – Summary of the Request ...................................................................................................... 3

1.1 – Appropriations Detail Table.......................................................................................... 4

1.2 – Budget Adjustments Table ............................................................................................. 4

C – Budget Increases and Decreases Description....................................................................... 5

Non-Recurring Costs and Efficiency Savings ............................................................................ 5

1.3 – Operating Levels Table .................................................................................................. 7

D – Appropriations Language and Explanation of Changes ...................................................... 8

1.4 – Permanent, Indefinite Appropriations Table .................................................................. 9

E – Legislative Proposals............................................................................................................ 9

Section II – Annual Performance Plan and Report................................................................. 10

A – Strategic Alignment ........................................................................................................... 10

B – Budget and Performance by Budget Activity .................................................................... 14

2.1.1 – Accounting and Reporting Resources and Measures.................................................... 14

2.1.1 – Accounting and Reporting Budget and Performance ................................................... 14

2.1.2 – Collections Resources and Measures............................................................................ 16

2.1.2 – Collections Budget and Performance............................................................................ 16

2.1.3 – Payments Resources and Measures .............................................................................. 18

2.1.3 – Payments Budget and Performance .............................................................................. 18

2.1.4 – Retail Securities Services Resources and Measures..................................................... 21

2.1.4 – Retail Securities Services Budget and Performance..................................................... 21

2.1.5 – Wholesale Securities Services Resources and Measures.............................................. 22

2.1.5 – Wholesale Securities Services Budget and Performance.............................................. 22

2.1.6 – Debt Collection Resources and Measures..................................................................... 23

2.1.6 – Debt Collection Budget and Performance .................................................................... 24

Section III – Additional Information ........................................................................................ 25

A – Summary of Capital Investments....................................................................................... 25
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Section I – Budget Request

A – Mission Statement

Promote the financial integrity and operational efficiency of the Federal Government through 

exceptional accounting, financing, collections, payments, and shared services.

B – Summary of the Request 

Fiscal Service’s multi-faceted mission supports the National Critical Financial Infrastructure of 

the Federal Government. Specifically, Fiscal Service provides central payment services to 

Federal Program Agencies (FPAs); operates the Federal Government's collections and deposit 

systems; provides government-wide accounting and reporting services; conducts all Treasury 

debt financing operations; issues, services, and accounts for all Treasury marketable securities 

and non-marketable securities, including U.S. savings bonds; delivers reimbursable support 

services to FPAs; and manages the collection of delinquent debt. Fiscal Service regularly 

interacts with businesses and private citizens, through our payment, collection and debt 

collection programs; this relationship drives us to continually review our customer service 

guidelines to ensure our support is second to none in the Federal Government. 

Fiscal Service works with the federal financial community to identify improvements to core 

programs and streamline operations government-wide and is looked to as a leader in financial 

management. In addition, Fiscal Service supports the Department of Defense's (DoD) financial 

management requirements in austere and other unique environments at bases around the world 

and on Navy ships supporting the needs of service members.

Fiscal Service, through efficient and effective management of these critical programs, 

demonstrates high performance and achieves outcomes and results that includes:

• Making available $8 trillion to fund critical daily Federal Government operations and 

activities by hosting 269 auctions of marketable Treasury securities through our Wholesale 

Securities Program. 

• Supporting key government agencies by securely and timely disbursing 85 percent of all 

federal payments (1.2 billion payments, totaling more than $3.3 trillion per year in over 

100 currencies in over 170 countries).

• Financing federal operations by collecting $4 trillion in revenues including, for example,

Internal Revenue Service (IRS) tax revenues, National Park Service entrance fees, student 

loan debt, U.S. passport fees, and Customs and Immigration Service fees.

All of these accomplishments support Fiscal Service’s vision to “transform financial 

management and the delivery of shared services in the Federal Government” as well as the 

following bureau strategic goals:

• Serve as a catalyst for effective government through initiative and innovation

• Cultivate an engaged, highly effective and skilled workforce

• Deliver exceptional programs and services

• Promote data transparency and usefulness as a public good

• Move federal financial management and administrative services to an affordable, sustainable 

service provider
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1.1 – Appropriations Detail Table

Dollars in Thousands

Fiscal Service FY 2016 FY 2017 FY 2018 FY 2017 to FY 2018

Appropriated Resources Enacted Annualized CR Request $ Change % Change

 FTE AMOUNT FTE AMOUNT FTE AMOUNT FTE AMOUNT FTE AMOUNT

New Appropriated 

Resources 16FTE 16Amt 17FTE 17Amt 18FTE 18Amt

Accounting and Reporting 423 $125,752 441 $124,352 437 $109,379 (4) ($14,973) -0.91% -12.04%

Collections 152 $38,798 159 $38,598 158 $33,951 (1) ($4,647) -0.63% -12.04%

Payments 537 $118,454 561 $117,362 556 $108,517 (5) ($8,845) -0.89% -7.54%

Retail Securities Services 436 $70,038 454 $69,038 451 $65,712 (3) ($3,326) -0.66% -4.82%

Wholesale Securities 

Services 78 $10,808 78 $13,808 78 $13,278 0 ($530) 0.00% -3.84%

Subtotal New 

Appropriated Resources 1,626 $363,850 1,693 $363,158 1,680 $330,837 (13) ($32,321) -0.77% -8.90%

Other Resources: 16FTE 16Amt 17FTE 17Amt 18FTE 18Amt

 Reimbursables 417 $349,801 427 $368,000 427 $377,980 0 $9,980 0.00% 2.71%

Subtotal Other Resources 417 $349,801 427 $368,000 427 $377,980 0 $9,980 0.00% 2.71%

Total Budgetary Resources 2,043 $713,651 2,120 $731,158 2,107 $708,817 (13) ($22,341) -0.61% -3.06%

Note: FY 2016 Appropriated Resources and Actual Other Resources 

1.2 – Budget Adjustments Table

Dollars in Thousands

Fiscal Service FTE Amount

FY 2017 Annualized CR 1,723 $363,158 

Changes to Base:

Maintaining Current Levels (MCLs): - $6,971 

Pay-Raise - $3,027 

Pay Annualization - $1,109 

Non-Pay - $2,835 

Non-Recurring Costs - ($14,890)

DATA Act - ($10,780)

Rent Savings - ($4,110)

Efficiency Savings (30) ($1,935)

Program Efficiencies (30) ($1,935)

Subtotal Changes to Base (30) (9,854)

Total FY 2018 Base 1,693 $353,304 

Program Changes:

Program Decreases (13) ($22,467)

Accounting and Reporting - ($3,066)

Collections - ($2,788)

Payments - ($2,603)

Retail Securities Services - ($1,600)

Support Services - ($8,323)

Streamlining Staff/Other Efficiencies (13) ($4,087)

Subtotal Program Changes (13) (22,467)

Total FY 2018 Request 1,680 330,837 
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C – Budget Increases and Decreases Description

Maintaining Current Levels (MCLs) ...................................................... +$6,971,000 / +0 FTE 

Pay-Raise +$3,027,000 / +0 FTE 

Funds are requested for the proposed January 2018 pay-raise.

Pay Annualization +$1,109,000 / +0 FTE 

Funds are requested for annualization of the January 2017 pay-raise.

Non-Pay +$2,835,000 / +0 FTE 

Funds are requested for inflationary adjustments to non-labor costs such as travel, contracts, rent, 

supplies, and equipment. 

Non-Recurring Costs and Efficiency Savings ....................................... -$16,825,000 / -30 FTE 

The Digital Accountability and Transparency Act of 2014 (DATA Act) -$10,780,000 / +0 FTE 

With the implementation of the DATA Act anticipated to be well underway, it is expected that 

Fiscal Service will be able to decrease the funding needed to complete the balance of the 

government-wide legislative requirements.

Rent Savings -$4,110,000 / +0 FTE 

With the final closeout of the Emeryville, California lease, Fiscal Service is realizing the last 

portion of the Payment Center Closure savings.

Program Efficiencies -$1,935,000 / -30 FTE 

Anticipated savings from reduced programmatic and FTE requirements to align with operating 

levels.

Program Decreases .................................................................................. -$22,467,000 / -13 FTE

Accounting and Reporting -$3,066,000 / +0 FTE 

Delay the remediation of non-DoD material weaknesses related to the Financial Report of the 

U.S. Government and the implementation of critical updates to systems.

Collections -$2,788,000 / +0 FTE 

Reductions to contractor support and security assessments associated with the expansion of 

electronic collections and settlement activities.

Payments -$2,603,000 / +0 FTE 

System modernization efforts related to improved customer agency support and the ability to 

decommission costly antiquated legacy systems will be delayed. 

Retail Securities Services -$1,600,000 / +0 FTE 

Improvements to retail securities customer services will be postponed. 
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Support Services -$8,323,000 / +0 FTE 

Fiscal Service will be unable to implement planned space efficiencies designed to maximize the 

bureau’s use of space within its D.C. facility. Additionally, plans to elevate the physical security 

threshold and increase security measures in several facilities will be cancelled. 

Streamlining Staff/Other Efficiencies -$4,087,000 / -13 FTE 

Anticipated savings as a result of streamlining staff and realizing any associated efficiencies. 
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1.3 – Operating Levels Table

Fiscal Service FY 2016 FY 2017 FY 2018

Object Classification Actual Annualized CR Request

11.1 - Full-time permanent 142,818 146,927 139,894 

11.3 - Other than full-time permanent 411 514 524 

11.5 - Other personnel compensation 3,655 4,754 5,853 

11.8 - Special personal services payments 0 23,434 23,879 

11.9 - Personnel Compensation Total 146,884 175,629 170,150 

12.0 - Personnel benefits 48,800 50,170 48,181 

13.0 - Benefits for former personnel 107 100 100 

Total Personnel and Compensation Benefits $195,791 $225,899 $218,431 

21.0 - Travel and transportation of persons 1,947 1,976 2,021 

22.0 - Transportation of things 133 150 121 

23.1 - Rental payments to GSA 26,254 22,214 21,418 

23.2 - Rental payments to others 583 519 445 

23.3 - Communication, utilities, and misc charges 8,069 8,089 7,555 

24.0 - Printing and reproduction 132 245 237 

25.1 - Advisory and assistance services 23,905 21,515 15,218 

25.2 - Other services from non-Federal sources 23,558 18,848 12,622 

25.3 - Other goods and services from Federal sources 59,946 54,016 45,664 

25.4 - Operation and maintenance of facilities 2,124 1,041 950 

25.7 - Operation and maintenance of equipment 4,043 2,100 1,603 

26.0 - Supplies and materials 3,273 2,763 2,708 

31.0 - Equipment 13,876 2,769 1,234 

32.0 - Land and structures 215 1,014 610 

43.0 - Interest and dividends 1 0 0 

Total Non-Personnel $168,059 $137,259 $112,406 

Total Budgetary Resources $363,850 $363,158 $330,837 

FTE 2,043 2,120 2,107

Note: This table includes total annually appropriated funding (actuals for FY 2016, FY 2017 Annualized CR and FY 2018).
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D – Appropriations Language and Explanation of Changes

Appropriations Language Explanation of Changes

DEPARTMENT OF THE TREASURY

BUREAU OF THE FISCAL SERVICE

Federal Funds

SALARIES AND EXPENSES

For necessary expenses of operations of the Bureau of the Fiscal 

Service, $330,837,000; of which not to exceed $4,210,000, to 

remain available until September 30, 2020, is for information 

systems modernization initiatives; and of which $5,000 shall be 

available for official reception and representation expenses. In 

addition, $165,000, to be derived from the Oil Spill Liability 

Trust Fund to reimburse administrative and personnel expenses 

for financial management of the Fund, as authorized by section 

1012 of Public Law 101–380.

Note.—A full-year 2017 appropriation for this account was not 

enacted at the time the budget was prepared; therefore, the budget 

assumes this account is operating under the Further Continuing 

Appropriations Act, 2017 (P.L. 114–254). The amounts included 

for 2017 reflect the annualized level provided by the continuing 

resolution.

Federal Reserve Bank Permanent, Indefinite Appropriation

The Federal Reserve Banks (FRBs) act as fiscal agents of the United States when directed by the 

Secretary of the Treasury in accordance with 12 U.S.C. 391. Under this account, the FRBs 

support fiscal operations unrelated to the administration of the public debt and provide banking 

and financial services on behalf of the Treasury of the United States. Specifically, this account 

supports the accounting and reporting, collections, and payments programs. These and other

programs are vital to Fiscal Service’s strategic goals, the National Financial Critical

Infrastructure and the expanding of e-government efforts to reduce costs, improve accuracy and

increase options available to citizens to conduct transactions with the Federal Government. 

Fiscal Service estimates that the cost of FRB services for FY 2018 will be approximately

$585.8 million.

Reimbursements to the Federal Reserve Banks

Public Law 101-509, 104 Stat. 1389, 1394 (1990), established a permanent, indefinite 

appropriation to pay such sums as necessary to reimburse the FRBs for acting as fiscal agents. 

This account was further defined in FY 1992 to solely support those activities related to the 

administration of the public debt. Claims for reimbursements are closely monitored for 

compliance with the Instructions for Filing Reimbursement Claims for Fiscal Agent Services 

Provided to Fiscal Service. Funding for FY 2018 is estimated at $149.5 million. 

Financial Agent Services Permanent, Indefinite Appropriation

Congress has given the Secretary of the Treasury broad discretion to deposit money in financial 

institutions and obtain banking services by designating financial institutions to act/serve as 
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Financial Agents (FA) of the United States. The services support many Fiscal Service

programs, such as collections, payments, securities and accounting and reporting. These and 

other programs are vital to Fiscal Service’s strategic goals, the National Financial Critical

Infrastructure and the expanding of e-government efforts to reduce costs, improve accuracy and

increase options available to citizens to conduct transactions with the Federal Government. The 

services provided by the FAs are authorized under numerous statutes including, but not limited 

to, 12 U.S.C. 90 and 265.

Fiscal Service estimates that the cost of FA services for FY 2018 will be approximately 

$801.9 million, which includes $2 million for Government Sponsored Enterprise - Mortgage 

Backed Securities administrative costs.

Government Losses in Shipment

Public Law 103-329 established a permanent, indefinite appropriation to pay such sums as 

necessary to make payments for the replacement of valuables, or the value thereof, lost, 

destroyed, or damaged in the course of United States Government shipments. The Government 

Losses in Shipment Act was enacted July 8, 1937 to dispense with the necessity for insurance by 

the government against loss or damage to valuables in shipment and for other purposes. The

Act was amended in 1943 to cover losses resulting from the redemption of savings bonds (for 

example, stolen bonds, which were fraudulently negotiated even though the paying agent 

followed identification guidelines established by the Treasury). All authority of the Treasury 

under the Act has been delegated to the Commissioner of Fiscal Service. In FY 2018, the 

funding estimated to support payments for the replacement of valuables is $1.2 million.

1.4 – Permanent, Indefinite Appropriations Table

Dollars in Thousands

Permanent, Indefinite Appropriation FY 2016 

Actuals

FY 2017 

Requested

FY 2018 

Requested

Federal Reserve Bank 1 $495,866 $580,200 $585,800 

Reimbursements to the Federal Reserve 

Banks $129,062 $147,550 $149,480 

Financial Agent Services 1, 2 $728,549 $794,698 $801,920 

Government Losses in Shipment $502 $1,123 $1,200 

1 Approximately $75M is reimbursed from other government agencies and deposited into 

the General Fund each year.

2 FY 2016 and FY 2017 include $3M and FY 2018 includes $2M for the Government 

Sponsored Enterprise - Mortgage Backed Securities administrative costs.

E – Legislative Proposals

Fiscal Service has no legislative proposals.
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Section II – Annual Performance Plan and Report

A – Strategic Alignment

Fiscal Service fulfills its mission and vision through five annually appropriated budget activities 

and one mandatory budget activity, funded through debt revenue.

The FY 2018-2022 strategic plan is currently under development. The annual performance plan will be 

updated in the FY 2019 budget to reflect the new priorities.

Enterprise Priorities

Government-wide Shared Services

• Create efficient and effective government-wide best practices by bringing together the 

federal financial management community to develop a set of standard use cases that describe 

the fundamental financial work processes of all agencies.

• Continue to support and advance the adoption of shared services by coordinating input from 

the financial marketplace, managing financial business processes and expanding lessons 

learned into other lines of business.

• Improve delivery of services, stabilize shared ecosystems and identify additional 

opportunities for agency collaboration by supporting the GSA’s Unified Shared Services 

Management.

Accounting and Reporting 

Fiscal Service accomplished the following during FY 2016:

• Accounted for and reported on all financial activity related to the $19.6 trillion public debt,

managed a daily cash flow of $96.6 billion and issued and serviced nearly $5.6 trillion in 

Treasury securities invested by 79 federal agencies in over 247 Federal Government trust and 

investment accounts, including $3.2 trillion in 22 Treasury managed trust funds.

• Continued to implement corrective actions outlined in the material weakness remediation 

plan for the Financial Report of the U.S. Government including preparation of the General 

Fund reporting entity to undergo an independent external audit.

• Continued the remediation of the non-DoD material weaknesses included in the independent 

auditor’s report to the Financial Report of the U.S. Government in conjunction with the 

Office of Management and Budget (OMB).

• Increased the public accessibility and visibility into the financial health of the Federal 

Government by enhancing the Financial Information Repository (FIR).

• Continued implementation of the DATA Act to include necessary government-wide financial 

system enhancements and providing assistance to agencies. This included developing the 

technical platform/architecture to collect data across disparate systems in the Federal 

Government.

FY 2017

• Implement DATA Act and develop a publication platform that provides consistent, reliable, 

and searchable government-wide spending data to the American public.

• Enable Treasury to monitor and manage its cash position in near real time by modifying 

payment, collection, and accounting systems.
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FY 2018

• Implement necessary data transparency enhancements to further improve consistency, 

reliability, and searchability of government-wide spending data available to the public. 

• Maintain the accounting and reporting of financial activities related to the public debt, daily 

cash flows, Treasury securities and Treasury managed trust funds.

Collections 

Fiscal Service accomplished the following during FY 2016:

• Collected over $3.96 trillion in federal revenue, settled over $3.89 trillion (98.2 percent of 

total revenue collected) through EFT and processed over 175 million transactions worth over 

$152 billion through Pay.Gov.

• Increase options available to citizens to conduct transactions with the Federal Government by 

advancing Treasury’s E-Commerce initiative to have non-tax collections and remittances 

submitted electronically.

FY 2017

• Continue to increase convenience and accessibility for customers to conduct transactions 

with the Federal Government by implementing a variety of mobile apps and increasing 

agency implementation of digital wallet providers and offering online bill payment.

FY 2018

• Maximize the collection of federal revenue by continuing to expand the adoption of Online 

Bill Payment, Digital Wallets, and Mobile Applications.

• Complete the review and update of 31 CFR Part 206 to include mandate of electronic funds 

transfer for the collection of federal funds from business entities and individuals.

Payments 

Fiscal Service accomplished the following during FY 2016:

• Facilitated the payment of Social Security and Veterans’ benefits, income tax refunds and

other payments by disbursing 1.2 billion Federal payments, totaling $3.3 trillion.

• Continued to support and expand the DirectExpress prepaid card program, which provided 

more than 4.4 million cardholders, most of whom do not have a bank accounts, with a safe, 

secure, convenient, low-cost way to receive payments electronically and allows cardholders 

to, among other things, check their account balance.

• Took steps to ensure payee claims of non-receipt were processed, stale uncashed checks were 

cancelled, misdirected electronic payments were returned, monies erroneously paid to 

deceased individuals were recovered, checks returned in the mail were properly safeguarded 

and funds redirected to the right payee or held safely in the U.S. Treasury.

• Supported the Inspector General, Assistant U.S. Attorneys, and state and local law 

enforcement agencies in the investigation and prosecution of criminals engaged in fraud 

related to the Treasury payment system, which resulted in 107 arrests, 83 convictions, and 

$24 million recovered through fines, restitution, and seizures. 

• Supported the U.S. Military by expanding the Stored Value Card program replacing more 

than $8 billion in cash and checks by issuing over 3.5 million cards to servicemen and 

women in austere environments, on U.S. Navy ships, and on military bases around the world 

in 15 countries.
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• Provided Government vendors with a self-service portal to view transaction and payment 

statuses across multiple agencies totaling more than 400,000 vendor invoices valued at 

$17 billion through Fiscal Service’s centralized E-invoicing system.

FY 2017 

• Eliminate redundancies in the Federal Government by centralizing all Federal payment 

disbursements by continuing to work with the DoD and other agencies that disburse their 

own payments.

• Improve Do Not Pay analytics capabilities through the use of new algorithms and predictive 

modeling; acquire income, expanded death, and credit data; and implement authorities to 

work with Federal legislative and judicial programs and federally funded state-administered 

programs.

• Continue to increase the percentage of payments disbursed electronically, and decrease the 

number of payments disbursed by checks.

FY 2018 

• Centralize the payment activities of a large portion of the DoD and other non-Treasury 

disbursing agencies at Fiscal Service. 

• Support industry “faster payments” solutions by implementing Same Day Automated 

Clearing House (ACH) capability allowing for settlement of electronic payments on the same 

day.

• Continue to increase the percentage of payments disbursed electronically, and decrease the 

number of payments disbursed by checks.

Retail Securities Services 

Fiscal Service accomplished the following during FY 2016:

• Issued and serviced $28.7 billion in savings and marketable securities held by 

592,000 investors in TreasuryDirect.

• Timely and accurately made 2.6 million retail payments worth $13.5 billion.

• Identified the future customer base and clarified the most effective channels for interacting 

with customers by completing a review of the Retail Securities Services program to refocus 

program direction and solidify the mission and long-term vision.

• Enhanced the capability for customers to purchase, reinvest, redeem, transfer, and hold 

securities electronically, through the development of a new retail securities system and web 

interface.

• Improved the customer experience though process automation and creating a virtual contact 

center in addition to the development of virtual case files allowing financial institutions to 

electronically stamp bond images.

FY 2017

• Continue enhancing the capability for customers to purchase, reinvest, redeem, transfer, and 

hold securities electronically, through the development of a new retail securities system and 

web interface.
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FY 2018

• Continue to support investors by servicing and issuing savings and marketable securities 

through TreasuryDirect.

Wholesale Securities Services

Fiscal Service accomplished the following during FY 2016:

• Made available $8 trillion to fund critical daily Federal Government operations and activities 

by hosting 269 auctions of marketable Treasury securities. 

• Continue to develop and deploy plans to improve and modernize the TAAPS application 

software and technology components.

FY 2017

• Make funds available for critical daily Federal Government operations and activities by 

hosting auctions of marketable Treasury securities.

• Continue the stabilization, modernization, and migration of TAAPS.

FY 2018

• Make funds available for critical daily Federal Government operations and activities by 

hosting auctions of marketable Treasury securities.

• Complete the stabilization, modernization, and migration of TAAPS to a new technical 

platform and continue to modernize the software components.

• Continue to develop and deploy plans to improve and modernize the TAAPS application 

software and technology components to strengthen operational resiliency.

Debt Collection 

Fiscal Service accomplished the following during FY 2016:

• Collected $7.41 billion through all offset programs and $269.9 million through crossservicing tools. Expanded Treasury Offset Program (TOP) State Income Tax Program to 

service a total of 41 states, the TOP State Reciprocal Program to service a total of 11 states 

and D.C. and expanded TOP Unemployment Insurance (UI) Program to service a total of 43 

states and D.C.

• Serviced a total of 53 agencies, processed 48,192 cases and collected nearly $30 million 

through the Centralized Receivables program.

• Facilitated repayment or resolution of defaulted student loans by continuing a CrossServicing debt collection pilot program with the Department of Education.

FY 2017

• Maximize the collection of delinquent debt by expanding the use of state-of-the-art debt 

collection mechanisms and strategies.

• Achieve greater efficiency with government resources by finalizing the results of the 

Department of Education Student Loan Pilot and making recommendations for future 

servicing of Education debts.

FY 2018

• Increase collection and resolution of delinquent debt through excellent operations and 

addition of new customer agencies and payment streams.
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B – Budget and Performance by Budget Activity

2.1.1 – Accounting and Reporting Resources and Measures

Dollars in Thousands

 Resource Level FY 2012 FY 2013 FY 2014 FY 2015 FY 2016 FY 2017 FY 2018

Actual Actual Actual Actual Actual Annualized 

CR Request

Appropriated Resources $88,629 $86,628 $102,661 $104,600 $113,413 $124,352 $109,379 

Reimbursable Resources $7,416 $6,517 $6,699 $10,256 $24,155 $25,395 $27,399 

Budget Activity Total $96,045 $93,145 $109,360 $114,856 $137,568 $149,747 $136,778 

FTE 490 464 357 374 425 443 439

Note: FY 2016 Appropriated Resources are Actual

Measure FY 2012 FY 2013 FY 2014 FY 2015 FY 2016 FY 2016 FY 2017 FY 2018 FY 2012 -

Actual Actual Actual Actual Actual Target Target Target FY 2016

Cost Per Government 

Agency Investment 

Services Transaction ($)

 33.48 35.2 35.99 56.38 57.16 56.38 56.38 56.38

Cost Per Summary Debt 

Accounting Transaction ($) 22.47 19.86 16.36 19.26 15.67 19.26 19.26 19.26

Percentage Summary Debt 

Accounting Reports 

Submitted Timely and 

Accurately

 N/A N/A N/A N/A N/A N/A 100.0 100.0 N/A

Percentage of

Government-Wide 

Accounting Reports 

Issued Timely

99.86 100.0 100.0 99.5 100.0 100.0 100.0 100.0

Collect and Disburse 

Interest/Principal Payment 

Amounts for Government 

Agency Investment 

Services 

Investments/Borrowings 

Timely and Accurately

 N/A N/A N/A N/A N/A N/A 98 98 N/A

Percent of Respondents 

Selecting the Highest

Rating of Customer 

Satisfaction with 

Government Agency 

Investment Services (%)

 60 61 57 52 50.4 59 DISC DISC

Key: DISC - Discontinued; B – Baseline

2.1.1 – Accounting and Reporting Budget and Performance 

($109,379,000 from direct appropriations, and $27,399,000 from reimbursable resources):

The Accounting and Reporting activity consists of three programs: Government Agency 

Investment Services, Government-wide Accounting and Reporting, and Summary Debt 

Accounting.

The Government Agency Investment Services (GAIS) program issues, services, and redeems 

Government Account Series (GAS) securities for federal agencies that have legislative authority 

to invest; administers State and Local Government Series (SLGS) securities and offers a flexible 

investment alternative for state and local governments to refinance their outstanding tax-exempt 
Fiscal Service - 15

debt; and represents Treasury’s role in the federal loan program including accounting for and 

reporting on loans made to other federal agencies with legislative authority to borrow. The 

strategic goal of GAIS is to strengthen and streamline controls for government investments 

GAIS is committed to positioning government agency customers to more effectively manage 

their investments.

The Government-wide Accounting (GWA) program produces timely and accurate financial 

information that contributes to the improved quality of financial decisions made by operating and 

overseeing the government’s Central Accounting Reporting System and implementing the data 

transparency requirements included in the DATA Act. Fiscal Service collects, analyzes, and 

publishes government-wide financial information made available to both the public and private 

sectors to provide transparency on the government’s financial status. GWA publications include 

the Daily Treasury Statement, the Monthly Treasury Statement, the Treasury Bulletin, the 

Combined Statement of the United States Government, and the Financial Report of the United 

States Government (FR).

Fiscal Service is taking significant steps to address the material weaknesses found in the 

compilation process of the FR that include: 

• Requesting federal entities to provide root cause analysis and corrective action plans for any 

recurring intragovernmental differences;

• Expanding feedback by providing scorecards to additional federal entities to ensure coverage 

over the material intragovernmental differences;

• Collecting data from all identified reporting entities and/or demonstrating their data is 

immaterial;

• Ensuring engagement with federal entities and that adequate support is gathered for all journal 

vouchers;

• Ensuring appropriate information regarding litigation is included in the Financial Report;

• Implementing a process to work in a more collaborative manner with key federal entity 

personnel in the preparation of complex areas in the Financial Report;

• Providing reasonable assurance that new or substantially revised federal accounting standards 

are consistently implemented among federal entities;

• Determining the significance of data contained in the Financial Report that does not have 

audit assurance;

• Performing an analysis of the variances for all financial statement lines and disclosures;

The Summary Debt Accounting (SDA) program reports daily on the balances and composition 

of the public debt, publishes the Monthly Statement of the Public Debt, and issues the annual, 

audited Schedules of Federal Debt (Schedules). The Schedules report on the single largest 

liability in Treasury’s Agency Financial Report and received an unmodified opinion for each of 

the past 19 years.

Description of Performance:

The GAIS program strives to provide high-quality customer service, reliable transaction 

processing, and accurate and timely payment distribution. To aid in measuring performance, the 

organization conducted an annual customer survey with the intent to increase the percentage of 

customers rating GAIS as "Excellent." Fiscal Service streamlined the customer service surveys 
Fiscal Service - 16

by integrating all individual surveys into a single annual survey. A new efficiency measure to 

ensure timely and accurate reporting of investment and borrowing activity is now used to 

measure the success of the GAIS program. The FY 2017 and FY 2018 reporting targets for the 

new measure are 98 percent.

In FY 2016, Fiscal Service established and met a target of 100 percent for the Percentage of 

Government-wide Accounting Reports, which include the Daily Treasury Statement (DTS), 

Monthly Treasury Statement (MTS), and consolidated Financial Report, issued on time measure 

for FY 2016. The timeliness standard of each report is as follows:

• DTS target to be published by 4:00 pm (Eastern Time) each business day.

• MTS target to be published by the eighth business day each month.

• Consolidated Financial Report must be published annually.

Fiscal Service continues to achieve its targets by maintaining the established process of 

validating and reconciling data with reporting sources such as FPAs and various electronic 

deposit and payment applications. The bureau will continue modernization efforts to ensure the 

timeliness of these reports and anticipates it will continue to achieve the 100 percent target for 

FY 2017 and FY 2018.

In FY 2017, SDA eliminated unnecessary and/or duplicative business processes and replaced 

them with a new measure, Percentage of Summary Debt Accounting reports submitted timely, 

with a target of 100 percent.

2.1.2 – Collections Resources and Measures

Dollars in Thousands

 Resource Level FY 2012 FY 2013 FY 2014 FY 2015 FY 2016 FY 2017 FY 2018

Actual Actual Actual Actual Actual Annualized 

CR Request

Appropriated Resources $21,166 $20,851 $30,469 $34,982 $37,394 $38,598 $33,951 

Reimbursable Resources $1,419 $176 0 $3,898 $8,265 $8,690 $10,033 

Budget Activity Total $22,585 $21,027 $30,469 $38,880 $45,659 $47,288 $43,984 

FTE 122 120 139 144 152 159 158

Note: FY 2016 Appropriated Resources are Actual

Measure FY 2012 FY 2013 FY 2014 FY 2015 FY 2016 FY 2016 FY 2017 FY 2018 FY 2012 -

Actual Actual Actual Actual Actual Target Target Target FY 2016

Trend

Percentage of Total 

Federal Government 

Receipts Settled 

Electronically (in dollars)

97.0 97.0 98.0 98.0 98.2 98.0 98.0 98.0

Key: DISC - Discontinued; B – Baseline

2.1.2 – Collections Budget and Performance 

($33,951,000 from direct appropriations, and $10,033,000 from reimbursable resources):

Fiscal Service manages the collection of federal revenues such as individual and corporate 

income tax deposits, customs duties, loan repayments, fines, and proceeds from leases. 
Fiscal Service - 17

In addition, Fiscal Service establishes and implements collection policies, regulations, standards, 

and procedures for the Federal Government. These efforts also support the following Fiscal 

Service strategic goals:

• Serve as a catalyst for effective government through initiative and innovation.

• Deliver exceptional programs and services.

• Promote data transparency and usefulness as a public good.

Fiscal Service continues to promote the use of electronic systems in the collections process and 

to assist agencies in converting collections from paper to electronic media with programs such 

as:

• Electronic Federal Tax Payment System (EFTPS): Fiscal Service communicates the benefits 

of EFTPS – accuracy, security, simplicity, and flexibility – to financial institutions, small 

businesses, and tax practitioners. The goal is to continue to require businesses to pay their 

federal taxes electronically and focus efforts on increasing the number of individuals that pay 

taxes electronically.

• Pay.gov: Pay.gov is a system allowing individuals and businesses to make non-tax payments 

to federal agencies over the internet. Recent developments have focused on a mobilefriendly user interface; incorporation of a new digital wallet providers, Amazon Payments, in 

addition to PayPal and Dwolla; and enhanced functionality in the areas of electronic billing 

and electronic forms.

• Check Conversion and Truncation: Fiscal Service is employing strategies to reduce the 

number of paper checks it receives and to ensure that those it does receive are converted for 

electronic processing. The Over the Counter Channel Application (OTCnet) and Electronic 

Check Processing (ECP) are programs that provide a complete electronic record of all check 

images and related financial data that is accessible by agencies and eliminate the costly and 

time-consuming need to photocopy checks, safeguard checks, or process paper.

Description of Performance: 

The measure, Percentage of Total Federal Government Receipts Settled Electronically, reflects 

the dollar value of collections received (settled) electronically. In FY 2016, Fiscal Service’s 

commitment to agency outreach efforts resulted in 98.2 percent of all Federal Government 

receipts settled electronically, exceeding the 98 percent target. Fiscal Service will continue 

agency outreach and offer new products, such as mobile applications, online bill presentment, 

and expand the use of digital wallets to further demonstrate the cost efficiency realized through 

the use of electronic transactions. Fiscal Service expects to maintain an annual electronic 

collections rate of at least 98 percent through FY 2018.
Fiscal Service - 18

2.1.3 – Payments Resources and Measures

Dollars in Thousands

Resource Level FY 2012 FY 2013 FY 2014 FY 2015 FY 2016 FY 2017 FY 2018

Actual Actual Actual Actual Actual Annualized 

CR Request

Appropriated Resources $142,265 $130,570 $114,650 $120,769 $127,943 $117,362 $108,517 

Reimbursable Resources $131,165 $102,401 $78,625 $81,953 $111,088 $116,792 $119,408 

Budget Activity Total $273,430 $232,971 $193,275 $202,722 $239,031 $234,154 $227,925 

FTE 730 711 577 521 562 569 564

Note: FY 2016 Appropriated Resources are Actual

Measure FY 2012 FY 2013 FY 2014 FY 2015 FY 2016 FY 2016 FY 2017 FY 2018 FY 2012 -

Actual Actual Actual Actual Actual Target Target Target FY 2016

Trend

Percentage of Treasury 

Payments and Associated 

Information Made 

Electronically

88.0 92.5 94.4 94.7 94.9 95.0 95.2 96.0

Key: DISC - Discontinued; B - Baseline

2.1.3 – Payments Budget and Performance

($108,517,000 from direct appropriations, and $119,408,000 from reimbursable resources): 

The Payments budget activity supports the National Financial Critical Infrastructure in addition 

to the strategic objective “to improve the disbursement and collection of federal funds and reduce 

improper payments made by the U.S. Government.” Major payments include Social Security 

Benefits, Supplemental Security Income, Federal Pension Benefits, Veterans’ Compensation and 

Pension, Railroad Retirement Pensions, and tax refunds.

Through the Payments budget activity, Fiscal Service is also responsible for controlling and 

providing financial integrity to the payment process through reconciliation, accounting, and 

claims activities. The claims activities settle claims against the United States resulting from 

Federal Government checks that have been forged, lost, stolen, or destroyed, as well as claims 

and reclamations of EFT payments. Fiscal Service also collects monies from those parties liable 

for fraudulent or otherwise improper negotiation of government checks.

In addition, Fiscal Service actively encourages recipients to convert to electronic payment 

methods through a nationwide public education campaign, called Go Direct®, as well as offering 

the unbanked and those beneficiaries who prefer a prepaid debit card the Direct Express® card, 

which enables benefit payments to be deposited into the recipient’s card account on the payment 

date. As a result, 98.1 percent of benefit payments were disbursed electronically in FY 2016. 

Electronic payments provide timely, accurate, and efficient disbursement of Federal Government 

payments; eliminate the costs associated with postage and the re-issuance of lost or stolen 

checks; and help protect against fraud and identity theft.

Fiscal Service has undertaken considerable efforts to modernize its payment systems, 

incorporating new technologies and the internet. Some programs that continue to be in focus are:

• Stored Value Card (SVC): SVCs streamline financial requirements during initial entry into 

training of military personnel, remove physical cash from government locations overseas as 
Fiscal Service - 19

well as from ships at sea, and provide a safe and secure means for government personnel 

stationed overseas to access and safeguard their personal funds in locations with limited or no 

internet connectivity. SVCs effectively reduce the high costs of securing, transporting, and 

accounting for physical currency. The program also provides a safe and convenient payment 

method for government, military, and support personnel. Currently, SVCs replace cash, 

checks, and coins at over 60 military bases and installations in 15 countries (including the 

U.S.) and on 130 Naval ships. Meeting this global demand necessitates the deployment of 

over 8,700 pieces of equipment including kiosks (cashless ATMs), point-of-sale terminals, 

laptops, and other related hardware.

• Invoice Processing Platform (IPP): IPP is a government-wide, secure, web-based electronic 

invoice exchange network connecting federal agencies and their vendors. IPP promotes the 

efficient use of resources by enabling federal agencies to receive invoices electronically from 

their vendors, transforming existing paper-based invoice processes into a streamlined 

electronic process that integrates with existing agency core financial systems. IPP’s single 

point of entry allows vendors to invoice multiple IPP enrolled agencies via online or batch 

invoice submission. Vendors can view and receive notification of payments (including debt 

offsets) associated with their invoices via IPP. In addition, IPP supports the Financial 

Innovation and Transformation initiative to develop a standard for electronic invoicing 

government-wide.

• Payment Application Modernization (PAM): The PAM investment supports the production 

and delivery of over 1.2 billion federal payments on behalf of more than 200 agencies with a 

single application. PAM replaced 30 legacy Fiscal Service payment applications that 

generated check, ACH, International ACH Transaction (IAT), and wire transfer payments, 

thus modernizing the distribution of domestic payments. PAM also automatically interfaces 

with core Treasury systems such as the Do Not Pay Business Center and the Treasury Offset 

Program (TOP) in order to prevent improper payments and collect delinquent debt owed to 

the Federal Government, respectively, and allows FPAs to comply with the Governmentwide Accounting mandate to submit valid data components on all payments when originated.

• Post Payment System (PPS) Consolidation: Fiscal Service is investing in the consolidation 

of several post payment systems into a single, centralized system that will unify disparate 

business processes, eliminate data redundancy across systems, and provide a customer portal 

to be leveraged by FPAs and financial institutions for post-payment processing and reporting. 

By consolidating all post payment processing into one comprehensive application, Fiscal 

Service will be able to decommission five legacy systems resulting in one authoritative data 

source for all payment and post payment data – the official System of Record. PPS will 

include functionality to support: payment matching and verification, returns and 

cancellations, inquiries, calls and claims, funds receipt/funds management, reclamations, 

reconciliation, fraud detection, integrity analysis, and reporting and integrated customer 

engagement. PPS will provide Fiscal Service and post-payment stakeholders with enhanced 

reconciliation activities, improved information exchange, reduced reliance on paper, and 

more robust fraud detection. In addition, it will use standardized Common Government-wide 

Accounting Classification (CGAC) reporting structure and leverage commercial off-the-shelf 

software solutions, when appropriate, to provide common, best practice functionality and 

proven implementation methodologies.
Fiscal Service - 20

Fiscal Service’s Do Not Pay provides a single, centralized point of access to timely, accurate, 

and actionable data for informed decision making and can help identify, prevent, detect, and 

recover improper payments throughout the payment life cycle while protecting individuals’ 

privacy. In addition, Do Not Pay provides real-time matching at the time of payment, resulting 

in more timely access to potential improper payments that may require further investigation; 

more actionable results and fewer false positive matches.

In FY 2016, Do Not Pay deployed a robust state-of-the-art analytics tool to support advanced 

analytics methodologies to include not only descriptive and diagnostic analytics, but predictive 

and prescriptive analytics as well. Do Not Pay continued offering Business Process Mapping 

services in order to improve customer agencies’ internal controls and to increase efficiency in 

identifying improper payments while focusing engagement efforts on targeted high-risk improper 

payment issues within specific agencies.

Through FY 2018, Do Not Pay will continue pursuing valuable data sources to provide timely, 

accurate, and actionable results by enhancing the Do Not Pay portal through user-defined 

feedback. In addition, Do Not Pay analytics will mature to include the creation and execution of 

predictive models, which will provide customer agencies with much needed additional tools to 

identify potential improper payments before payment in addition to at the time of payment or 

post-payment.

Description of Performance:

The measure Percentage of Treasury Payments and Associated Information Made Electronically

supports efforts to fairly and effectively reform and modernize the federal financial management, 

accounting, and tax systems. Due to the continued success of the Go Direct® and Direct 

Express® programs and implementation of the All Electronic Treasury priority, Fiscal Service 

issued 98.1 percent of its benefit payments and 94.9 percent of its total payments via EFT in 

FY 2016. Fiscal Service expects to achieve its targets in the out years by expanding electronic 

conversion efforts to additional benefit agencies and payment types, such as other vendor 

miscellaneous payments and federal tax refunds.
Fiscal Service - 21

2.1.4 – Retail Securities Services Resources and Measures

Dollars in Thousands

 Resource Level FY 2012 FY 2013 FY 2014 FY 2015 FY 2016 FY 2017 FY 2018

Actual Actual Actual Actual Actual Annualized 

CR Request

Appropriated Resources $116,260 $110,876 $95,249 $76,711 $71,252 $69,038 $65,712 

Reimbursable Resources $17,166 $16,841 $17,400 $6,006 $16,026 $16,849 $17,515 

Budget Activity Total $133,426 $127,717 $112,649 $82,717 $87,278 $85,887 $83,227 

FTE 676 605 491 442 436 454 451

Note: FY 2016 Appropriated Resources are Actual

Measure FY 2012 FY 2013 FY 2014 FY 2015 FY 2016 FY 2016 FY 2017 FY 2018 FY 2012 -

Actual Actual Actual Actual Actual Target Target Target FY 2016

Trend

Cost Per Electronic 

Transaction ($) N/A N/A N/A N/A N/A N/A B 4 N/A

Cost Per Customer 

Service ($) N/A N/A N/A N/A N/A N/A B 115.29 N/A

Cost Per TreasuryDirect 

Assisted Transaction ($) 4.58 7.3 7.18 9.55 15.25 9.55 DISC DISC

Cost Per TreasuryDirect 

Online Transaction ($) 2.28 1.72 1.84 1.49 1.14 1.49 DISC DISC

Increase the Number of 

Customers Who Buy 

Treasury Retail Securities 

Electronically

301,737 269,180 222,790 193,120 189,790 185,000 DISC DISC

Key: DISC - Discontinued; B - Baseline

2.1.4 – Retail Securities Services Budget and Performance

($65,712,000 from direct appropriations, and $17,515,000 from reimbursable resources):

Fiscal Service’s Retail Securities Services (RSS) program offers simple, safe, and affordable 

Treasury investment choices that enable Americans to invest and save for their future. The RSS 

program continues to examine the saving and investing needs of customers by researching new 

Treasury retail securities and services that will promote savings and appeal to the American 

public. 

The RSS program encourages customers to buy securities, access their accounts, and conduct 

transactions electronically. The program plans to implement a new securities investment 

management system that will enhance capabilities for customers to purchase, reinvest, redeem, 

transfer, and hold securities electronically. Investors will be able to learn about retail products 

and services, make informed decisions about buying Treasury securities, and manage their 

Treasury investments more efficiently. 

Focused efforts to enhance the retail customer experience, increase opportunities for self-service 

capabilities and expand customer interactions include the implementation of an automated 

process to notify customers when the status of their case files change. To reduce the burden on 

customer service representatives and to expedite case file processing, the program will also begin 

to develop web applications designed to assist the customer in perfecting their case before 

submitting documentation and evidence. These are just two examples of improvements to 
Fiscal Service - 22

customer interactions that will be implemented while the program simultaneously refines 

requirements for future system changes and explores new technology platforms.

Description of Performance:

The Cost per TreasuryDirect Online Transaction and Cost per TreasuryDirect Assisted 

Transaction measures have been discontinued to allow Fiscal Service to measure performance 

for securities transactions regardless of the system used and for the incorporation of future 

offerings. 

Fiscal Service created new baseline performance measures in FY 2017 to support the bureau’s 

goal to serve as a catalyst for effective government through initiative and innovation. The Cost 

per Electronic Transaction demonstrates the efficiency of investor self-service for all retail 

securities currently offered. Customers are able to conduct several transactions independently of 

customer service representatives, including creating online accounts to purchase and hold 

securities, updating account information, purchasing and redeeming securities, etc. 

The Cost per Customer Service Transaction demonstrates the efficiency of customer service 

operations for all retail securities currently offered. The RSS customer service staff handles 

phone and email inquiries, offline authentications, paper savings bond conversions, changes in 

bank information, and transactions requiring legal evidence. The Cost per Customer Service

Transaction is projected to be $120.53 in FY 2017 and $115.29 in FY 2018.

2.1.5 – Wholesale Securities Services Resources and Measures

Dollars in Thousands

 Resource Level FY 2012 FY 2013 FY 2014 FY 2015 FY 2016 FY 2017 FY 2018

Actual Actual Actual Actual Actual Annualized 

CR Request

Appropriated Resources $23,120 $22,092 $12,840 $10,676 $13,848 $13,808 $13,278 

Reimbursable Resources $3,051 $3,000 $2,346 $927 $3,115 $3,275 $3,404 

Budget Activity Total $26,171 $25,092 $15,186 $11,603 $16,963 $17,083 $16,682

FTE 124 113 121 109 78 78 78

Note: FY 2016 Appropriated Resources are Actuals

Measure FY 2012 FY 2013 FY 2014 FY 2015 FY 2016 FY 2016 FY 2017 FY 2018 FY 2012 -

Actual Actual Actual Actual Actual Target Target Target FY 2016

Trend

Cost Per Debt Financing 

Operation ($)

159,449 141,115 137,888 174,998 211,397 165,716 DISC DISC

Percent of Auction Results 

Releases Accurately (%) 100 99.6 99.3 99.6 100 100 100 100

Key: DISC - Discontinued; B - Baseline

2.1.5 – Wholesale Securities Services Budget and Performance

($13,278,000 from direct appropriations, and $3,404,000 from reimbursable resources):

The Wholesale Securities Services (WSS) program supports the National Financial Critical 

Infrastructure by managing a critical Treasury High Value Asset (HVA) that enables the Federal 

Government to finance daily operations. WSS ensures that communications, systems, processes, 

and contingency plans provide for high-level performance and business continuity for wholesale 
Fiscal Service - 23

auction operations. In addition, WSS is responsible for the announcement, auction, issuance, and 

settlement of marketable Treasury bills, notes, bonds, Treasury Inflation-Protected Securities and 

Floating Rate Notes. The program also oversees the portion of the federal infrastructure that 

provides for the transfer, custody, and redemption of all Treasury marketable securities, 

purchased mostly by commercial market participants.

In an effort to ensure the system used to finance daily operations remains fully functional, Fiscal 

Service began a multi-year effort to stabilize, modernize, and migrate the system to a new 

technical platform in FY 2017. The bureau has also begun another multi-year initiative to 

modernize the system’s application software and technology components by FY 2019.

Description of Performance:

Fiscal Service strives to efficiently deliver its debt financing operations, including auctions and 

buybacks, at the lowest possible cost. The Cost per Debt Financing Operation in FY 2016 was 

$211,397, above the target of $165,716, principally as a result of the migration of TAAPS to a 

new technical infrastructure. Also impacting this measure is the change in Fiscal Service’s cost 

accounting methodology. This measure is discontinued in FY 2017 as Fiscal Service assesses 

how to better measure operational efficiency of debt operations given that the number of auctions 

is outside the control of the bureau. Fiscal Service plans to implement a new outcome measure 

in FY 2019.

The accurate and timely release of auction results, with an emphasis on accuracy, is critical to the 

success of the WSS program. An emphasis on accuracy ensures preservation of public 

confidence in Treasury securities and stability of the financial market. Therefore, in FY 2015, 

Fiscal Service modified its performance measure from Percent of Auction Results Released in 

Two Minutes +/- 30 Seconds to Percent of Auction Results Released Accurately, with a target of 

100 percent. Released accurately is defined as auction results released to the public without any 

subsequent revisions. Fiscal Service met this target in FY 2016 and anticipates continuing to 

meet its target through ongoing business process reviews and regularly scheduled contingency 

planning and mock auction exercises.

2.1.6 – Debt Collection Resources and Measures

Dollars in Thousands

 Resource Level FY 2012 FY 2013 FY 2014 FY 2015 FY 2016 FY 2017 FY 2018

Actual Actual Actual Actual Actual Annualized CR Request

Column32 Column4 Column5 Column6 Column7 Column8 Column9

Reimbursable Resources $133,257 $153,667 $139,377 $174,634 $187,152 $197,000 $200,221 

Budget Activity Total $133,257 $153,667 $139,377 $174,634 $187,152 $197,000 $200,221 

FTE 496 560 363 406 390 417 417

Note: FY 2016 Appropriated Resources are Actual

Measure FY 2012 FY 2013 FY 2014 FY 2015 FY 2016 FY 2016 FY 2017 FY 2018 FY 2012 -

Actual Actual Actual Actual Actual Target Target Target FY 2016

Trend

Amount of Delinquent Debt 

Collected Through All 

Available Tools ($ billions)

$6.17 $7.02 $6.91 $7.28 $7.41 $7.36 $7.54 $7.57

Key: DISC - Discontinued; B - Baseline
Fiscal Service - 24

2.1.6 – Debt Collection Budget and Performance

($200,221,000 from reimbursable resources):

The Debt Collection program supports the goal to improve the disbursement and collection of 

federal funds and reduce improper payments made by the U.S. Government. Fiscal Service 

collects delinquent government, state, and child support debt by providing centralized debt 

collection, oversight, and operational services to FPAs and states pursuant to the Debt Collection 

Improvement Act of 1996 (DCIA) and related legislation. Fiscal Service uses two debt 

collection programs: Treasury Offset Program (TOP) and Cross-Servicing.

Fiscal Service acquired a new Cross-Servicing collection system (Cross-Servicing Next 

Generation [CSNG]), a commercial off the shelf product, which enables optimized, costeffective collection and resolution approaches. CSNG, implemented during the second quarter 

of FY 2017, permits greater automation, improved functionality and reliable data. The Debt 

collection program continues to optimize the call center, as necessary; expand the use of highly 

productive debt collection approaches, such as wage garnishment; and transition to a data-driven, 

analytical approach.

Also, in close partnership with the Department of Education, the Cross-Servicing program 

conducted a 24-month pilot program to service a total of 12,000 student loan debts. This began 

in February 2015 and ended in January 2017. The results of that pilot are being analyzed to 

determine applicable next steps to be taken in the future. Furthermore, Fiscal Service continues 

to help agencies implement Section 5 of the DATA Act, which amended the DCIA to require 

agencies to refer to TOP eligible debt at 120 days delinquent, rather than 180 days, and requires 

Treasury to report non-compliance to Congress. Fiscal Service continues to work with OMB and 

agencies on the new requirements and tools developed for tracking compliance, as required.

Description of Performance:

Fiscal Service’s goals for FY 2017 and FY 2018 are to collect $7.54 billion and $7.57 billion, 

respectively, in delinquent debt by expanding the use of the administrative wage garnishment 

collection tool and enhancing the use of analytics. In FY 2019, Fiscal Service hopes to propose 

legislative changes such as authorizing Treasury to offset federal income tax refunds to collect 

delinquent state tax obligations regardless of where the debtor resides.
Fiscal Service - 25

Section III – Additional Information

A – Summary of Capital Investments

Fiscal Service leads the way for responsible, effective government through commitment to 

cutting-edge technologies, service, efficient operations, sharing of best practices, and openness to 

change in order to meet the operating needs of the Federal Government. Fiscal Service 

systematically analyzes the demand for its services, considers effective methods for delivery, and 

identifies the broad asset implications through sound governance and investment management.

Effective Investment Governance

Fiscal Service Governance and Capital Planning and Investment Control programs ensure the 

selection/re-selection, comparison, and prioritization of the most effective Information 

Technology (IT) investments to support the mission and long range plans for Fiscal Service and 

Treasury. These programs also ensure the IT investment portfolio is well managed, cost 

effective, and achieving intended results through monthly tracking and progress reports. A 

monthly investment health assessment of cost, schedule, and operational performance is in place 

in addition to a formal TechStat process that engages appropriate senior level officials for insight 

and successful remediation of significant issues or risks.

Effective Project Execution

Fiscal Service has a disciplined and consistent approach to project management (PM) as 

facilitated through a bureau-wide project management program that manages PM standards, 

procedures, and training. In addition, a standing monthly project management community of 

practice is in place providing practitioners the opportunity for collaboration and continuous 

learning of creative problem solving/solution design related to practical lessons learned. Each IT 

investment has a dedicated program manager and a fully staffed integrated program team. The 

systems that support each investment are enhanced using iterative development techniques.

Enterprise Architecture Services

Enterprise Architecture (EA) services ensure that Fiscal Service applies a common language and 

framework to describe and analyze investments. Fiscal Service EA program is designed to 

facilitate cross-agency analysis of capabilities, knowledge, processes, and relationships to apply 

evidence-based techniques, to identify duplicative investments, to discover goals and 

opportunities for collaboration with other agencies, and to establish a line-of-sight from the 

highest level strategic goals to the infrastructure that enables the achievement of those goals. 

The value of EA services is to facilitate planning by documenting where Fiscal Service is 

currently and determining what the bureau should look like in the future so that it can make plans 

to transition from current state to future state. The planning is enabled by a holistic suite of 

integrated services that incorporates architecture perspectives from business, data, technical, and 

security.

Risk Management

The nature of Fiscal Service’s work requires effective risk management and high levels of 

performance to ensure the bureau maintains operational excellence while seeking innovative 

solutions to improve efficiencies and transform financial management and the delivery of shared 

services in the Federal Government. As such, Fiscal Service has established an Enterprise Risk 
Fiscal Service - 26

Management (ERM) office to promote a common understanding and approach to risk 

management. Through the development and issuance of an ERM framework, the bureau 

incorporates risk management practices in decision making processes such as strategic and 

tactical planning, workforce planning, capital investment planning, and budget formulation. 

Fiscal Service will continue to communicate the importance of effective risk management to all 

employees.

Cybersecurity

Fiscal Service protects the enterprise architecture and infrastructure to ensure the confidentiality, 

integrity, and availability of information technology resources. This is accomplished by 

monitoring the network for both internal and external information attacks, proactive vulnerability 

assessment, effective patch management, and expedient incident response. In addition, 

Enterprise Cybersecurity ensures Fiscal Service information technology resources are in 

compliance with National Institute of Standards and Technology security standards and fulfills 

annual security audit requirements. Furthermore, as the bureau responsible for a number of 

Treasury’s High Value Assets, Fiscal Service will work with the Treasury Chief Information 

Office to identify appropriate cybersecurity initiatives that most effectively leverage the funds 

requested in the Cybersecurity Enhancement Account.

A summary of capital investment resources, including major information technology and nontechnology investments, can be viewed and downloaded here: 

http://www.treasury.gov/about/budget-performance/Pages/summary-of-capital-investments.aspx

This website also contains a digital copy of this document.