Treasury Franchise Fund

FY 2014

President‟s Budget
TFF - 2

Table of Contents

Section 1 – Purpose ....................................................................................................................... 3

1A – Mission Statement.............................................................................................................. 3

1.1 – Resource Detail Table........................................................................................................ 3

1B – Vision, Priorities and Context............................................................................................ 3

Section 2 – Budget Adjustments and Appropriation Language............................................... 7

2.1 – Budget Adjustments Table................................................................................................. 7

2A – Budget Increases and Decreases Description..................................................................... 7

2.2 – Operating Levels Table...................................................................................................... 9

2B – Appropriations Language and Explanation of Changes................................................... 10

2C – Legislative Proposals........................................................................................................ 10

Section 3 – Budget and Performance Plan ............................................................................... 11

3A – Shared Services Division (SSD)...................................................................................... 11

3.1.1 – Shared Services Division (SSD) Budget and Performance Plan .................................. 11

3B – Shared Services Program (SSP)....................................................................................... 11

3.1.2 – Shared Services Program (SSP) Budget and Performance Plan................................... 13

3C – Financial Management Administrative Support Services................................................ 14

3.1.3 – Financial Management Administrative Support Services Budget and Performance Plan

................................................................................................................................................... 15

3D – Information Technology Services.................................................................................... 15

3.1.4 – Information Technology Services Budget and Performance Plan................................ 16

Section 4 – Supplemental Information...................................................................................... 17

4A – Summary of Capital Investments for SSP........................................................................ 17

4B – Summary of Capital Investments for Administrative Resource Center........................... 17

4.2 – Shared Services Program (SSP)....................................................................................... 17

4.3 – Shared Services Program (SSP) Revenue Table by Customer and by Program.............. 18

4.5 – Resource Detail Table Breakout (ARC) .......................................................................... 19
Section 1 – Purpose

1A – Mission Statement

To assist customer agencies in meeting their mission by providing responsive, customer-focused, 

cost-effective administrative and information technology support services.

1.1 – Resource Detail Table

Dollars in Thousands

Treasury Franchise Fund FY 2012 FY 2013 FY 2014 FY 2012 to FY 2014

Budgetary Resources Actual Estimated Estimated $ Change % Change

FTE AMOUNT FTE AMOUNT FTE AMOUNT FTE AMOUNT FTE AMOUNT

Revenue/Offsetting Collections

Reimbursables 

Shared Services Program (SSP) 0147,304 0136,426 0184,809 037,505 .00 25.46%

Financial Management Administrative 

Support Services 0

105,432 0113,463 0116,362 010,930 .00 10.37%

Information Technology Services 0143,007 0133,587 0130,647 0(12,360) .00 -8.64%

Recovery from Prior Years 040,110 047,061 046,346 06,236 .00 15.55%

Unobligated Balances from Prior Years 0116,561 0111,004 0102,158 0(14,403) .00 -12.36%

Total Revenue/Offsetting Collections 0552,414 0541,541 0580,322 027,908 .00 5.05%

Expenses/Obligations

Shared Services Division 0 0 23 7,184 23 7,162 23 7,162 N/A N/A

Shared Services Program (SSP) 187 175,258 169 183,917 169 183,328 (18) 8,070 -9.63% 4.60%

Financial Management Administrative 

Support Services 723 116,571 771 114,695 802 116,646 79 75 10.93% 0.06%

Information Technology Services 437 149,581 522 133,587 522 130,965 85 (18,616) 19.45% -12.45%

Total Expenses/Obligations 1,347 441,410 1,485 439,383 1,516 438,101 169 (3,309) 12.55% -0.75%

Net Results 0111,004 0102,158 0142,221 031,217 .00 28.12%

The numbers provided for FY 2012 and FY 2013 for the Shared Services Division and Shared Services Programs are for comparison 

purposes. The actual consolidation of these two programs will be in effect in FY 2014.

1B – Vision, Priorities and Context

The Treasury Franchise Fund‟s (TFF) vision is to be a leader in providing responsible, effective 

administrative support services through commitment to service, efficient operations, openness to 

change, and values-based behavior.

The FY 2014 TFF budget submission proposes to merge the Working Capital Fund (WCF) 

programs into the TFF. The TFF plans to achieve a higher level of transparency with the WCF 

transfer. In addition, this budget submission also proposes to change the name of the WCF 

program to the Shared Services Programs (SSP). 

Implementing the transfer in the beginning of FY 2014, will allow for a smooth transition of the 

WCF programs into the TFF and facilitate the budgetary and financial reporting requirements for 

these programs. The transfer will allow the Department to apply franchising authority to the 

former WCF programs. The TFF authority permits a reasonable operating reserve to be 

maintained for shared service providers and will provide a platform for expanding our shared 

services programs. In addition, combining all of Treasury‟s shared services into one account will 
TFF - 4

improve coordination and governance of shared services both within and outside of the 

Department. 

Main Functions

TFF, which includes SSP and the Administrative Resource Center (ARC), provides financial 

management, procurement, travel, human resources, information technology (IT) services, and 

other administrative services to federal customers, including a majority of the Department of the 

Treasury bureaus, on a reimbursable, fee-for-service basis. 

Strategic Goals

 Maintain high customer satisfaction with services.

 Implement process improvement and efficiency efforts to reduce costs to customers.

 Promote and maximize shared services benefits in support of Treasury and governmentwide initiatives.

 Continue to assess and report our performance and provide timely feedback to customers.

Relationship to Treasury Strategic Goals

TFF supports the Treasury‟s Strategic Goal number five, to “Manage the Government‟s Finances 

in a Fiscally Responsible Manner”, by providing reliable, consistent, and cost effective 

administrative support and information technology services.

FY 2014 Priorities

 Successful consolidation of the SSP into TFF.

 Transition to second-generation E-Gov Travel Service system (ETS2).

 Modernize administrative services shared platform.

 Implement the Invoice Processing Platform (IPP) and transition customers and vendor 

use.

 Complete Data Center consolidation and functional realignment. 

 Modernize administrative services manufacturing platform.

 Develop and implement the HR workflow and reporting tool.

Key Accomplishments and Challenges

 Maintaining Cost Levels - For FY 2013, TFF continues achieving sub-inflationary pricing 

by realizing efficiency savings from the Fiscal IT data center consolidation and greater 

use of the IPP to improve the efficiencies in handling and processing vendor invoices. In 

addition to the ongoing challenge of achieving sub-inflationary prices, another key 

challenge for the TFF is maintaining services and customer satisfaction levels while 

pursuing cost reduction and containment initiatives, such as transitioning customers to the 

standardized service delivery model and balancing service levels with customer demand 

and funding levels.

 Creation of the Treasury Shared Services Council (SSC) - The Treasury Shared Services 

Council (SSC) was created as an advisory body for all TFF programs so that customer 

perspectives are accounted for in operating decisions. The SSC will make 

recommendations to the Assistant Secretary for Management (ASM) on new shared 

services functions; changes or clarifications to Treasury-wide policies and rules 
TFF - 5

governing the exercise of TFF authorities, and shared services goals and objectives. In 

addition, they will review corporate TFF support costs and allocations.

 Transfer of WCF Programs to the TFF – At the beginning of FY 2014, the Department 

will transfer all the former WCF programs into the TFF into a new activity called the 

Shared Services Programs. To provide oversight and guidance for the newly combined 

services, the Department created the Shared Services Division (SSD), within the Office 

of the Deputy Chief Financial Officer (DCFO). The SSD will be coordinating and 

collaborating with all new stakeholders to ensure that concerns are addressed during this 

transition. 

 Consolidation of the Financial Management Service and the Bureau of the Public Debt

Data Centers- The Financial Management Service (FMS) and the Bureau of the Public 

Debt‟s (BPD) decision to consolidate from five to two data centers occurred in 2011 in 

direct support of the objectives of the Fiscal Service Chief Information Officer (CIO) and 

the Data Center Consolidation Initiative. The milestones achieved within this process 

included closing of a processing site and a regional operations center ahead of schedule in 

2011 and realigning the impacted personnel between the bureaus. In 2012 this process 

continued with the closing of another data center. The Fiscal IT initiative achieved 

significant cost savings and the initiative is considered an overall success. 

 Oracle Release 12 (R12) Conversion - In FY 2012 TFF completed the upgrade of the 

Administrative Resource Center‟s (ARC) shared core financial system to Oracle Release 

12 (R12). The upgrade improved system functionality in the areas of reporting and 

workflow to improve the services offered to current and prospective customers. 

Additionally, the TTF complied with Common Government-wide Accounting 

Classification requirements. In FY 2013, which is the final phase of the project, 

30 financial management customers will be converted to R12 through the first quarter of 

FY 2013. The Office of Management and Budget‟s (OMB) Financial System Advisory 

Board reviewed this modernization effort and found the system in compliance with the 

guiding principles outlined in OMB Memorandum M-10-26.

 Invoice Processing Platform (IPP) Transition – During FY 2012, 26 of the 29 financial 

management customers have transitioned to the new IPP business process for eligible 

vendor invoices. Completing this transition will position TFF to meet Treasury's FY 

2014 vendor invoicing mandate and to pursue a similar policy for non-Treasury 

customers. In addition, the TFF will continue working to enhance the system‟s 

functionality and controls to enable realization of its full cost savings potential. 

 Budget Service Expansion - In FY 2012 TFF expanded budget service offerings by 

accepting and operating the Budget Formulation and Execution Manager (BFEM) and the 

Performance Measure Manager (PMM) within the Administrative Services budget 

activity. BFEM is aligned with OMB‟s budgetary guidance.

 Attestation Engagement & Financial Statement Audit Updates - TFF undergoes an annual 

Type II Statements on Standards for Attestation Engagements (SSAE) 16. SSAE 16 is an 

attestation engagement of internal controls, in which management is attesting in writing 

the fair presentation and design of controls. TFF has received nine consecutive 

unqualified opinions for these types of engagements. The SSAE 16 results enhance 

customer confidence and reduce annual financial statement audit costs. TFF has received 

15 consecutive unqualified financial statement audit opinions.
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 GSA Contract Renewal - Through the end of FY 2011 and into FY 2012, TFF 

participated on the selection team that conducted the evaluation that led to the contract 

renewal for the General Services Administration (GSA) E-Travel. In FY 2013 the TFF 

will implement an E-Travel Solution by the GSA contract support.

Larger Operating Environment

In FY 2014 TFF will maintain its commitment to excellence and continue to meet all strategic 

and financial goals and benchmarks. TFF continues to strive for growth opportunities to expand 

existing service lines and provide other valuable in-demand administrative services while 

supporting Fiscal consolidation in an era of budget reductions. In order to meet the goal of 

reducing costs to customers, TFF will maximize shared service value and continue to look for 

opportunities to improve the efficiencies in business processes and technologies used in service 

delivery.

The TFF is working to transfer all WCF programs into TFF by October 1, 2013 (FY 2014). The 

proposed name for the transferred programs will be SSP, and the Shared Services Division 

(SSD), under the Office of the DCFO, will manage the SSP. The newly established SSD will 

promote transparency and align financial reporting to the Treasury‟s strategic goal number five, 

“Manage the Government‟s Finances in a Fiscally Responsible Manner”. 

The proposed governance structure for the TFF will be composed of three major governing 

bodies: 

1. Assistant Secretary for Management (ASM) - Responsible for the corporate management 

and oversight for the TFF.

2. Shared Services Council - Serves as an advisory body for all TFF programs and ensures 

customers‟ perspectives are included in the decision-making process. The SSC plans to 

align and enhance shared services across the Department. 

3. Financial Management Oversight Committee - Functions as a due diligence-working

group that performs preliminary reviews of new-shared services and financial and 

budgetary policies and procedures prior to any new activities being considered and 

presented to the SSC. 

In addition to the creation of the Treasury Shared Services Council, the TFF plans to formally 

incorporate the customer perspective into the decision-making process. Customer involvement 

and input will provide an opportunity for the SSC to obtain constructive and directed feedback 

and ensure customer concerns are addressed. 
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Section 2 – Budget Adjustments and Appropriation Language

2.1 – Budget Adjustments Table

Dollars in Thousands

Treasury Franchise Fund FTE Amount

FY 2012 Actual 1,347 $441,410

FY 2013 Estimated 1,485 $439,383

Changes to Base:

Adjustments to Estimate: - -

Maintaining Current Levels (MCLs): - $6,610

Pay-Raise - $1,429

Non-Pay - $5,181

Non-Recurring Costs: - ($4,200)

InvestOne - ($4,200)

Efficiency Savings: - ($8,308)

Data Center Consolidation - ($4,541)

Reduction of SSP Shared Cost - ($3,767)

Subtotal Changes to Base - ($5,898)

Total FY 2014 Base 1,485 $433,485

Program Changes:

Program Increases: 31 $4,616

Customer Growth 31 $4,616

Total FY 2014 Estimated 1,516 $438,101

2A – Budget Increases and Decreases Description

Maintaining Current Levels (MCLs) ......................................................+$6,610,000 / +0 FTE

Pay-Raise +$1,429,000 / +0 FTE 

The President's Budget proposes a 1 percent payraise for federal employees in 2014.

Non-Pay +$5,181,000 / +0 FTE 

Funds are required for inflation adjustments in non-labor expenses such as GSA rent 

adjustments, postage, supplies and equipment.

Non-Recurring Costs .................................................................................-$4,200,000 / +0 FTE

InvestOne -$4,200,000 / +0 FTE 

InvestOne is a comprehensive, integrated solution that provides reliable financial data for the 

nearly $5 trillion in investments held at BPD for some 230 government investment funds. TFF 

expects that the project will be completed in FY 2013 and no additional funding will be needed 

to support this effort in FY 2014.

Efficiency Savings ......................................................................................-$8,308,000 / +0 FTE

Data Center Consolidation -$4,541,000 / +0 FTE 

The Information Technology budget activity has continued budget decreases for the savings 

resulting from the Fiscal IT project. FMS and BPD IT areas were consolidated prior to the 

bureaus consolidation. That was called “Fiscal IT.” The resulting efforts are expected to reduce 

duplication and streamline activities.
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Reduction of SSP Shared Cost -$3,767,000 / +0 FTE 

The SSP efficiency reduction represents the proposed reductions for all SSP programs in FY 

2014.

Program Increases ..................................................................................+$4,616,000 / +31 FTE

Customer Growth +$4,616,000 / +31 FTE 

Customer growth is expected within each of the offerings within the Administrative Services 

budget activity. Expanding administrative services to additional customers allows the Fund‟s 

fixed costs to be distributed across a greater base. In addition to the economic benefits, 

customers will receive professional administrative services that are consistent in both quality and 

cost. These benefits strongly align with Treasury‟s goals of fiscal responsibility and the further 

standardization of systems and business processes through shared services employed across the 

government.
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2.2 – Operating Levels Table

Dollars in Thousands

Treasury Franchise Fund FY 2012 FY 2013 FY 2014

Object Classification Actual Estimated Estimated

11.1 - Full-time permanent 109,950 121,047 123,894

11.3 - Other than full-time permanent 1,202 0 0

11.5 - Other personnel compensation 4,082 4,557 4,611

11.6 - Overtime 98 39 37

11.7 - Other Personnel Compensation 166 275 268

11.8 - Special personal services payments 13 197 192

11.9 - Personnel Compensation (Total) 115,511 126,115 129,002

12.0 - Personnel benefits 33,630 35,943 36,982

13.0 - Benefits for former personnel 404 1,036 1,044

Total Personnel and Compensation Benefits $149,545 $163,094 $167,028

21.0 - Travel and transportation of persons 1,629 1,455 1,465

22.0 - Transportation of things 75 23 24

23.1 - Rental payments to GSA 2,884 3,264 3,157

23.2 - Rental payments to others 96 27 25

23.3 - Communication, utilities, and misc charges 4,791 4,526 4,415

24.0 - Printing and reproduction 2 56 55

25.1 - Advisory and assistance services 32,387 30,914 31,282

25.2 - Other services 63,634 63,245 62,829

25.3 - Other purchases of goods & serv frm Govt accounts 120,512 109,909 110,987

25.4 - Operation and maintenance of facilities 106 612 604

25.7 - Operation and maintenance of equip 36,628 40,708 39,141

26.0 - Supplies and materials 842 1,330 1,285

31.0 - Equipment 28,279 20,220 15,804

Total Non-Personnel 291,865 276,289 271,073

Total Budgetary Resources $441,410 $439,383 $438,101

Budget Activities:

Shared Services Division 0 7,184 7,162

Shared Services Program (SSP) 175,258 183,917 183,328

Financial Management Administrative Support Services 116,571 114,695 116,646

Information Technology Services 149,581 133,587 130,965

Total Budgetary Resources $441,410 $439,383 $438,101

FTE 1,347 1,485 1,516

The numbers provided for FY 2012 and FY 2013 for the Shared Services Division and Shared Services Programs are for comparison

purposes. The actual consolidation of these two programs will be in effect in FY 2014.
TFF - 10

2B – Appropriations Language and Explanation of Changes

TFF receives no appropriated funds from Congress.

2C – Legislative Proposals

TFF has no legislative proposals.
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Section 3 – Budget and Performance Plan

3A – Shared Services Division (SSD)

($7,162,000 from expenses/obligations): 

In FY 2013 the ASM created the Shared Services Division (SSD) under the Office of DCFO to 

administer and manage the TFF. SSD will oversee the budgetary activities and manage the 

coordination efforts among the shared services providers. SSD will also include as part of their 

portfolio the administration of the SSP, formerly known as the WCF programs. 

SSD will support the goals of shared services by implementing government principles and 

practices. The shared services providers are offering these services on a competitive basis, as 

well as delivering outstanding customer service. The SSD will also evaluate and examine any 

new franchise services that may be added to the TFF before they are presented to the SSC for 

consideration. The goal owner for this budget activity is the Deputy Chief Financial Officer. 

SSD aligns with the Treasury‟s Strategic Goal #5 – “Manage the Government‟s Finances in a 

Fiscally Responsible Manner.”

3.1.1 – Shared Services Division (SSD) Budget and Performance Plan

Dollars in Thousands

Shared Services Division Budget Activity

Resource Level FY 2007 FY 2008 FY 2009 FY 2010 FY 2011 FY 2012 FY 2013 FY 2014

Actual Actual Actual Actual Actual Actual Estimated Estimated

 Expenses/Obligations $0 $0 $0 $0 $0 $0 $7,184 $7,162

Budget Activity Total $0 $0 $0 $0 $0 $0 $7,184 $7,162

Measure FY 2007 FY 2008 FY 2009 FY 2010 FY 2011 FY 2012 FY 2013 FY 2014

Actual Actual Actual Actual Actual Actual Target Target

Cust. Satisfaction Index - N/A N/A N/A N/A N/A N/A N/A TBD

Key: N/A - Not in Effect; DISC - Discontinued; B - Baseline

The numbers provided for FY 2013 for the Shared Services Division are for comparison purposes. The actual consolidation of this program will 

be in effect in FY 2014.

3B – Shared Services Program (SSP)

($183,328,000 from expenses/obligations): 

The majority of the service providers under the SSP are organizational components of the 

Assistant Secretary for Management and Chief Financial Officer (ASM/CFO) within the 

Departmental Offices (DO). The SSP provides services in eight different program categories: 

Intelligence and Security, Human Resources, Enterprise Business Solution (EBS), Information 

Operations (IO), Cyber Security (CS), Performance Management and Governance (PMG), Other 

Assistant Secretary of Management (ASM) Programs, and SSP Support Services.
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 Intelligence and Security - Develops guidance, provides operational assistance and 

direction on security of information, contracts, systems, facilities, critical infrastructure, 

personnel; and provides training

 Human Resources – Provides guidance, ensures compliance, and provides solutions to 

issues related to the Chief Human Capital Officer (CHCO) Act and Equal Employment 

Opportunity Program mandated by 29 CFR 1614.

 EBS – Provides support through HR Connect, which is Treasury‟s enterprise Human 

Capital system. HR Connect is a Human Resources Line of Business (HRLoB) shared 

service provider supporting 28 Treasury bureaus and offices as well as nine non-Treasury 

agencies. The EBS provides full lifecycle HR processing such as recruiting, personnel 

actions, payroll, and new employee processing. HR Connect provides functionality that is 

interoperable and scalable, and enables customers to meet their Human Capital strategic 

goals.

 IO - Provides oversight and management of all telecommunications programs within the 

Office of the Chief Information Officer. The IO provides strategic direction to 

telecommunications programs, ensures that costs are managed according to best 

practices, and reduces costs where possible.

 CS – Provides Critical Infrastructure Protection and Information Security services and 

supports the direct protection of designated Treasury critical infrastructure/key resources 

against terrorist activity. CS also supports the protection (confidentiality, integrity, and 

availability) of the Department‟s unclassified and classified systems and the information 

they process. CS also coordinates the Department‟s overall activities to implement the 

Federal Information Security Management Act (FISMA) of 2002.

 PMG – Develops an IT Strategy and Transition Plan to meet Treasury‟s mission 

requirements and strategic goals. PMG collaborates with bureaus and partners with 

Capital Planning and Investment Control to ensure management of IT portfolios align 

with IT transition plans. Through its Enterprise Data Management (EDM), the CIO team 

provides data architecture and integration services that currently support Workforce 

Analytics (available through HR Connect) and Data „N Analytics (available through 

desktop visualization tools). 

 ASM Programs – The ASM manages various programs which include:

o Financial System Integration – Develops and maintains the Financial Analysis 

and Reporting System (FARS); 

o Office of Emergency Programs – Ensures continuity of the Treasury 

Department‟s essential functions during disasters and administers emergency 

mitigation, preparedness, response, and recovery activities; 

o Office of Small and Disadvantaged Business Utilization – Advises the Secretary, 

Deputy Secretary, and bureau heads on small business policies and initiatives;

o Government-wide Council Payments – Supports Treasury‟s participation in 

Government-wide Councils; 

o Treasury Operations Excellence - Provides services to help Treasury use 

entrusted resources more effectively and efficiently; Privacy, Transparency, and 

Records provides policy, procedural and technical guidance and assistance to 

Treasury employees to collect, protect, retain, preserve, disclose, and provide 

access to Treasury‟s information resources pursuant to U.S. laws; 
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o HSPD-12 - Provides coordination, management processes, and technical 

coordination for personal identity verification and credentials; 

o Printing and Graphics – Provides contract printing services to Treasury bureaus, 

and assists customers in planning and designing printed publications; and 

o Communications, Information, and Locator Center – Provides after-hours 

executive telephone answering/messaging/conferencing services and provides 

connectivity to employees home, cell, and emergency contact pager and 

blackberries.

 Support Services - Captures centralized administrative support costs for all SSP funded 

personnel that are not reflected in each SSP program budget.

3.1.2 – Shared Services Program (SSP) Budget and Performance Plan

Dollars in Thousands

Shared Services Program (SSP) Budget Activity

Resource Level FY 2007 FY 2008 FY 2009 FY 2010 FY 2011 FY 2012 FY 2013 FY 2014

Actual Actual Actual Actual Actual Actual Estimated Estimated

 Expenses/Obligations $0 $0 $0 $0 $0 $175,258 $183,917 $183,328

Budget Activity Total $0 $0 $0 $0 $0 $175,258 $183,917 $183,328

Measure FY 2007 FY 2008 FY 2009 FY 2010 FY 2011 FY 2012 FY 2013 FY 2014

Actual Actual Actual Actual Actual Actual Target Target

Cust. Satisfaction Index - N/A N/A N/A N/A N/A N/A N/A TBD

Key: N/A - Not in Effect; DISC - Discontinued; B - Baseline

The numbers provided for FY 2012 and FY 2013 for the Shared Services Programs are for comparison purposes. The actual consolidation of 

this program will be in effect in FY 2014.

The SSP plans to expand its administrative services to Treasury and non-Treasury customers. 

This will result in distributing TFF‟s fixed costs across a greater base. In addition to the 

economic benefits, customers will receive professional administrative services that are consistent 

in both quality and cost. These benefits strongly align with Treasury‟s goals of fiscal 

responsibility and further standardize systems and business processes through shared services 

employed across the government. The goal owner for this budget activity is the Deputy Chief 

Financial Officer. 

Description of Performance:

At this time the SSP is working to establish performance measures and plans to work with 

various customers and program offices to develop performance measures by FY 2015.
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3C – Financial Management Administrative Support Services

($116,646,000 from expenses/obligations): 

The Administrative Services Activity supports OMB‟s and Treasury‟s shared services concept 

and furthers “good government” by standardizing the administrative financial systems and 

processes required to operate federal organizations. Value is provided through cost sharing 

opportunities in systems capital investments as well as reduced operating costs by providing 

consolidated, high quality, value added services. TFF has three important roles within the 

Department of the Treasury. TFF is Treasury‟s Center of Excellence for the Financial 

Management Line of Business. TFF is also a support organization for Treasury's Human 

Resources Line of Business, and for the Treasury‟s Budget Formulation and Execution Line of 

Business. These lines of business provide administrative support functions with a focus on 

financial management, procurement, travel, and human resources. The program's success is 

evidenced by the increasing demand for services and the level of satisfaction expressed by 

customers. The goal owner for this budget activity is the Assistant Commissioner of the Fiscal 

Service‟s Office of Administrative Services. 

Description of Performance:

Administrative Services established an outcome measure and target of 80 percent to determine 

performance in satisfying the needs of customer agencies. TFF conducts an annual customer 

satisfaction survey to assess performance and value within all service lines. For FY 2012, over 

half of TFF‟s customers responded to the survey with an overall satisfaction rating of 94 percent. 

The commitment in providing and meeting service level objectives and improvements through 

cost effective services contributed to this rating. 

Administrative Services has discontinued the operating expense metric, in FY 2012, and 

established an indirect cost target in its place. The indirect cost metric represents indirect costs 

as a percentage of total costs and provides a better representation of TFF's relative operating 

costs. This provides TFF management with a measure that encourages efficiency in 

administrative operations and helps to assure services are provided at the lowest possible cost. 

We project an operating expense metric of 25 percent for FY 2013. TFF will continue to pursue 

customer growth and evaluate indirect cost expenditures to maintain actual performance at or 

below the established target. TFF has reduced this target from 25 to 22 percent for FY 2014 to 

adjust the target closer to recent performance and in support of TFF‟s emphasis on fiscal 

responsibility.
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3.1.3 – Financial Management Administrative Support Services Budget and Performance 

Plan

Dollars in Thousands

Financial Management Administrative Support Services Budget Activity

Resource Level FY 2007 FY 2008 FY 2009 FY 2010 FY 2011 FY 2012 FY 2013 FY 2014

Actual Actual Actual Actual Actual Actual Estimated Estimated

 Expenses/Obligations $109,615 $96,952 $89,933 $93,046 $109,555 $116,571 $114,695 $116,646

Budget Activity Total $109,615 $96,952 $89,933 $93,046 $109,555 $116,571 $114,695 $116,646

Measure FY 2007 FY 2008 FY 2009 FY 2010 FY 2011 FY 2012 FY 2013 FY 2014

Actual Actual Actual Actual Actual Actual Target Target

Cust. Satisfaction Index -

Financial Mgmt Admin Support 

Services (%) 

91.0 97.0 89.0 81.0 92.7 94.0 80.0 80.0

Indirect Cost Percentage -

Administrative Services

N/A N/A N/A N/A N/A B 25.0 22.0

Key: N/A - Not in Effect; DISC - Discontinued; B - Baseline

3D – Information Technology Services

($130,965,000 from expenses/obligations): 

The IT Services Activity provides shared services to a variety of federal customers, both internal 

and external to Treasury. Value is provided through IT infrastructure consolidation and 

standardized IT service delivery in a modern, technically innovative, and secure environment. 

Customers avoid costly, long-term development projects when they take advantage of our shared 

services and environments. Services include information systems security, hosting, and software 

engineering. Additionally, end-user support and professional services are provided to the Fiscal 

Service and TFF. The goal owner for this budget activity is the Fiscal Service‟s CIO.

TFF, designated by the OMB as a Shared Service Center (SSC) for Information Systems 

Security Line of Business, provides agencies with proven Security Assessment and 

Authorization (SA&A) and Continuous Monitoring (CM) services. TFF, authorized by the 

Department, is one of two Treasury trusted internet connection providers and hosts Treasury‟s 

public domain name system. TFF delivers information security support to other federal 

agencies, while improving quality, accelerating delivery, and reducing customer costs.

Secure hosting services are provided for production, contingency, and development/and test 

regions. TFF has critical supporting roles in the Public Key Infrastructure (PKI) Shared Service 

Provider (SSP) designation of the Department of the Treasury. TFF's PKI and directory 

experience makes end-to-end identity management solutions available to customers.

Rapid Application Development techniques and a demonstrated ability to integrate commercially 

available solutions combine to provide high quality software engineering services at a 

competitive price. 
TFF - 16

Description of Performance:

Information Technology established an outcome measure and target of 80 percent to determine 

performance in satisfying the needs of customer agencies. Annually, TFF conducts a customer 

satisfaction survey to assess performance and value within all service lines. For FY 2012, over 

half of TFF‟s customers responded to the survey with an overall satisfaction rating of 94 percent. 

Continued excellence in meeting service level objectives and commitment to improve and 

provide cost effective services contributed to this rating. 

Information Technology has discontinued the operating expense metric, in FY 2012, and 

established an indirect cost target. The indirect cost metric represents indirect costs as a 

percentage of total costs and provides a better representation of TFF's relative operating costs. 

This provides TFF management with a measure that encourages efficiency in administrative 

operations and helps to assure services are provided at the lowest possible cost. We project an 

operating expense metric of 20 percent for FY 2013. TFF will continue to pursue customer 

growth and evaluate indirect cost expenditures to maintain actual performance at or below the 

established target. TFF has reduced this target from 20 to 19 percent for FY 2014 to adjust the 

target closer to recent performance and in support of TFF‟s emphasis on fiscal responsibility.

3.1.4 – Information Technology Services Budget and Performance Plan

Dollars in Thousands

Information Technology Services Budget Activity

Resource Level FY 2007 FY 2008 FY 2009 FY 2010 FY 2011 FY 2012 FY 2013 FY 2014

Actual Actual Actual Actual Actual Actual Estimated Estimated

 Expenses/Obligations $0 $0 $56,467 $73,858 $69,211 $149,581 $133,587 $130,965

Budget Activity Total $0 $0 $56,467 $73,858 $69,211 $149,581 $133,587 $130,965

Measure FY 2007 FY 2008 FY 2009 FY 2010 FY 2011 FY 2012 FY 2013 FY 2014

Actual Actual Actual Actual Actual Actual Target Target

Indirect Cost Percentage -

Information Technology 

Services

N/A N/A N/A N/A N/A B 20.0 19.0

Key: N/A - Not in Effect; DISC - Discontinued; B - Baseline
TFF - 17

Section 4 – Supplemental Information

4A – Summary of Capital Investments for SSP

This information is included in the Salaries and Expenses chapter of the Departmental Office FY 

2014 budget submission under the Capital Investment Strategy section.

4B – Summary of Capital Investments for Administrative Resource Center

TFF continues to lead the way for responsible, effective government through commitment to 

cutting-edge technologies, service, efficient operations, sharing of best practices, and openness to 

change, in order to meet the operating needs of the Federal Government. TFF systematically 

analyzes the demand for its services, considers effective methods for delivery of these services,

and identifies the investment implications through sound managerial practices.

FY 2014 investments include Franchise Financial and Administrative Services (FFAS), 

Telecommunications Systems and Support, Mainframe and Servers Support and Services, and 

End User Systems and Services. These projects are intended to support a full service federal

financial management operation and provide meaningful and timely operational performance 

information. The FY 2014 cost of these investments is approximately $119 million. 

The full FY 2014 Capital Investment Plan for the Treasury Franchise Fund is available on the 

Treasury website http://www.treasury.gov/about/budget-performance/Pages/summary-of-capitalinvestments.aspx.

4.2 – Shared Services Program (SSP)

Dollars in thousands

SSP Budget FY 2011 

Actual

FY 2012 

Actual

FY 2013 

Estimated

FY 2014 

Estimated

FY 2012 to FY 2014

$ Change % Change

Treasury Appropriated Bureaus $145,440 $133,196 $133,868 $133,343 $147 0.11%

Treasury non-Appropriated Bureaus $9,293 $19,278 20,279 $20,954 $1,676 8.69%

Non-Treasury $6,671 $22,784 36,954 $36,193 $13,409 58.85%

Grand Total Financial Plan $161,404 $175,258 $191,101 $190,490 $15,232 8.69%
TFF - 18

4.3 – Shared Services Program (SSP) Revenue Table by Customer and by Program

Dollars in thousands

FY 2014 Security Human 

Resources

ACIO 

Enterprise 

Business 

Solutions

ACIO 

Infrastructure 

Operations

ACIO 

Cyber 

Security

ACIO IT 

Strategy and 

Technology 

Management

Other

ASM 

Programs

SSP 

Support 

Services

Total

ATTB $3 $31 $344 $177 $30 $52 $378 $41 $1,056

OCC $23 $92 $2,679 $1,444 $238 $707 $1,204 $255 $6,642

DO CDFI $0 $0 $21 $300 $4 $8 $164 $19 $516

DC Pensions $0 $0 $12 $31 $1 $0 $25 $3 $72

DO OTA $85 $0 $6 $26 $0 $0 $6 $5 $128

DO S&E $0 $70 $1,438 $6,703 $2,001 $233 $5,788 $638 $16,871

DO WCF $0 $0 $1 $166 $0 $0 $0 $7 $174

DO TEOAF $0 $0 $68 $46 $2 $1 $12 $5 $134

DO FFB $0 $0 $5 $24 $1 $0 $11 $2 $43

DO HSPD-12 $0 $0 $4 $0 $0 $0 $0 $0 $4

DO OFS/EESA $0 $1 $690 $392 $10 $26 $226 $53 $1,398

DO SBLF - DF $0 $0 $7 $34 $1 $0 $6 $2 $50

DO SSBCI - DF $0 $0 $3 $14 $0 $0 $2 $1 $20

DO OFR $0 $2 $144 $254 $11 $24 $45 $19 $499

DO FSOC $0 $0 $6 $31 $1 $0 $4 $2 $44

CFPB $11 $104 $1,293 $2,133 $3,730 $256 $761 $326 $8,614

FinCEN $2 $16 $266 $134 $20 $103 $210 $30 $781

FMS $11 $73 $898 $2,291 $108 $283 $1,540 $204 $5,408

IRS $573 $2,251 $40,337 $15,021 $7,043 $10,178 $22,514 $3,817 $101,734

TIGTA $5 $12 $528 $838 $242 $91 $222 $77 $2,015

OIG $1 $29 $87 $183 $13 $20 $55 $15 $403

SIG/TARP $1 $6 $115 $289 $14 $25 $82 $21 $553

BPD $5 $20 $687 $82 $51 $84 $517 $57 $1,503

TFF - ARC $7 $20 $398 $0 $77 $592 $529 $61 $1,684

Mint $11 $183 $1,199 $279 $115 $204 $967 $118 $3,076

ATFE $0 $0 $1,432 $0 $0 $0 $0 $57 $1,489

Commerce $0 $4 $1,991 $665 $38 $88 $20 $109 $2,915

BEP $0 $0 $9,498 $0 $0 $0 $0 $368 $9,866

DHS - USSS $0 $0 $1,232 $0 $0 $0 $75 $56 $1,363

GAO $4 $0 $568 $0 $0 $0 $0 $22 $594

HUD $0 $0 $4,863 $0 $0 $0 $0 $188 $5,051

Labor $0 $0 $11,538 $0 $0 $0 $0 $442 $11,980

SBA $0 $0 $500 $0 $0 $0 $0 $19 $519

USAID $0 $0 $3,168 $0 $0 $0 $0 $123 $3,291

Total $742 $2,914 $86,026 $31,557 $13,751 $12,975 $35,363 $7,162 $190,490

The Table reflects the preliminary estimated price for SSP customers by program for FY 2014 

based on FY 2013 pricing methodology. The SSP program managers plan to develop the FY 

2014 financial plans by customer in early Spring of FY 2013. The amounts reflected in this chart 

are only preliminary estimates and they are subject to change based on customers‟ requirements 

and needs. The SSP plans to finalize the customers‟ agreements by September 2013. This 

information is being provided pursuant to the guidance set forth in Senate Report 112-177.
TFF - 19

4.4 – Resource Detail Table Breakout (SSP)

Dollars in Thousands

Shared Services Program FY 2012 FY 2013 FY 2014 FY 2012 to FY 2014

Budgetary Resources Actual Estimated Estimated $ Change % Change

FTE AMOUNT FTE AMOUNT FTE AMOUNT FTE AMOUNT FTE AMOUNT

Revenue/Offsetting Collections

Reimbursable #DIV/0!

 Shared Services Programs 147,304 136,426 184,809 37,505 #DIV/0! 25.46%

 Financial Management

 Administrative Support

 Services

0 0 0 0 N/A

 Information Technology

 Services 0 0 0 0 N/A

Recovery from Prior Years 36,415 36,415 36,415 0 #DIV/0! 0.00%

Unobligated Balances from

 Prior Years 45,036 53,497 35,237 (9,799) #DIV/0! (21.76%)

Total Revenue/Offsetting Collections $228,755 $226,338 $256,461 $27,706 12.11%

Expenses/Obligations

 Support Services Division 0 0 23 7,184 23 7,162 23 7,162 N/A N/A

 Shared Services Program 187 175,258 169 183,917 169 183,328 (18) 8,070 (9.63%) 4.60%

 Financial Management

 Administrative Support

 Services

0 0 0 0 0 0 0 0 N/A N/A

 Information Technology

 Services 0 0 0 0 0 0 0 0 N/A N/A

Total Expenses/Obligations 187 175,258 192 191,101 192 190,490 5 15,232 2.67% 8.69%

Net Results 187 53,497 192 35,237 192 65,971 5 12,474 2.67% 23.32%

4.5 – Resource Detail Table Breakout (ARC)

Dollars in Thousands

Treasury Franchise Fund FY 2012 FY 2013 FY 2014 FY 2012 to FY 2014

Budgetary Resources Actual Estimated Estimated $ Change % Change

FTE AMOUNT FTE AMOUNT FTE AMOUNT FTE AMOUNT FTE AMOUNT

Revenue/Offsetting Collections

Reimbursable #DIV/0!

 Shared Services Programs 0 0 0 N/A N/A N/A

 Financial Management

 Administrative Support

 Services

105,432 113,463 116,362 10,930 #DIV/0! 10.37%

 Information Technology

 Services 143,007 133,587 130,647 (12,360) #DIV/0! (8.64%)

Recovery from Prior Years 3,695 10,646 9,931 6,236 #DIV/0! 168.77%

Unobligated Balances from

 Prior Years 71,525 57,507 66,921 (4,604) #DIV/0! (6.44%)

Total Revenue/Offsetting Collections $323,659 $315,203 $323,861 202 0.06%

Expenses/Obligations

 Support Services Division 0 0 0 0 0 0 0 0 N/A N/A

 Shared Services Program 0 0 0 0 0 0 0 0 N/A N/A

 Financial Management

 Administrative Support

 Services

723 116,571 771 114,695 802 116,646 79 75 10.93% 0.06%

 Information Technology

 Services 437 149,581 522 133,587 522 130,965 85 (17,616) 19.45% (11.78%)

Total Expenses/Obligations 1,160 266,152 1,293 248,282 1,324 248,611 164 (17,541) 14.14% (6.59%)

Net Results 1,160 $57,507 1,293 $66,921 1,324 $75,250 164 17,743 14.14% 30.85%