Department of the Treasury

Bureau of the Fiscal Service

Congressional Budget 

Justification and Annual 

Performance Report and Plan

FY 2020
Fiscal Service - 2

Table of Contents

Section I – Budget Request........................................................................................................... 3

A – Mission Statement................................................................................................................ 3

B – Summary of the Request ...................................................................................................... 3

1.1 – Appropriations Detail Table .............................................................................................. 4

1.2 – Budget Adjustments Table................................................................................................. 5

C – Budget Increases and Decreases Description....................................................................... 5

1.3 – Operating Levels Table...................................................................................................... 7

D – Appropriations Language and Explanation of Changes ...................................................... 8

1.4 – Permanent, Indefinite Appropriations Table...................................................................... 9

E – Legislative Proposals............................................................................................................ 9

Section II – Annual Performance Report and Plan................................................................. 12

A – Strategic Alignment ........................................................................................................... 12

B – Budget and Performance by Budget Activity .................................................................... 17

2.1.1 – Accounting and Reporting Resources and Measures.................................................... 17

2.1.2 – Collections Resources and Measures............................................................................ 18

2.1.3 – Payments Resources and Measures .............................................................................. 20

2.1.4 – Retail Securities Services Resources and Measures..................................................... 23

2.1.5 – Wholesale Securities Services Resources and Measures.............................................. 24

2.1.6 – Debt Collection Resources and Measures..................................................................... 25

C – Changes in Performance Measures.................................................................................... 27

Section III – Additional Information ........................................................................................ 28

A – Summary of Capital Investments....................................................................................... 28
Fiscal Service - 3

Section I – Budget Request

A – Mission Statement

Promote the financial integrity and operational efficiency of the Department of the Treasury 

operations supporting Federal Government programs and activities through exceptional 

accounting, financing, collections, payments, and shared services.

B – Summary of the Request

The FY 2020 request for the Bureau of the Fiscal Service (Fiscal Service) is $340.3 million, 

which supports the Federal Government’s National Financial Critical Infrastructure (NFCI). 

Fiscal Service is committed to delivering strong leadership, exceptional operations, and a vision 

focused on transforming government-wide financial management and acting as the catalyst of 

change for the Federal financial community by offering increased standardization and 

automation in Treasury financial services.

Fiscal Service touches the lives of every American taxpayer and plays a critical mission support 

role in the Federal financial management community. We will continue to optimize Federal 

disbursing by advancing electronic invoicing and increasing electronic payments; transform 

Federal collections through oversight of reducing the use of lockboxes; strengthen public trust in 

Federal Government finances by making Federal financial data more accessible; and expand 

services available to agencies including offering data analytic services to reduce improper 

payments and fraud.

In addition, Fiscal Service’s FY 2020 budget request aligns with the President’s Management 

Agenda’s (PMA) three key transformation drivers: 

1. IT modernization efforts critical to securing data and transforming business processes

2. Data accountability & transparency development 

3. Workforce investments to ensure we have the right people in the right place with the right 

skills as we engage in transformation efforts

With this funding, Fiscal Service will focus on:

• Maximizing efficiencies, transparency, and accountability with the goal of improving 

government-wide financial management; 

• Revolutionizing the Federal Government’s collections and deposit systems by expanding the 

Electronic Federal Tax Payment System (EFTPS) and other electronic payment options 

available to Federal agencies and the public; 

• Modernizing and enhancing payment services by further centralizing Federal payment 

services to Federal agencies and increasing payment options available to beneficiaries, 

taxpayers, and other payees; 

• Expanding investors’ ability to buy and manage Treasury securities online by improving 

systems and customers’ ability to quickly and easily obtain on-line self-service options;

• Borrowing the money needed to operate the Federal Government by conducting auctions; 

and 

• Furthering progress in efforts to prevent, detect, and recover improper payments by 

increasing partnerships and making additional data sources available.
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Fiscal Service continues to work with the Federal financial community, which includes the 

Office of Management and Budget (OMB) and Federal agency Chief Financial Officers (CFOs), 

to identify improvements to core programs and streamline operations government-wide. The 

bureau’s vision to “Transform financial management and the delivery of shared services in the 

Federal Government” and the commitment to deliver strong leadership and exceptional 

operations align with Treasury’s Strategic Goal 4 (Transform Government-wide Financial 

Stewardship) and Goal 5 (Achieve Operational Excellence). It is also consistent with Cross 

Agency Priority (CAP) Goal 5, Sharing Quality Services. As part of the 10-Year Future of 

Federal Financial Management Vision, Fiscal Service is leading the way in the Federal financial 

community by:

• Consolidating similar functions

• Standardizing access to systems and financial management functions

• Automating appropriate manual processes 

Fiscal Service has critical roles in making sure Federal obligations to the public are met,

government-wide and agency operations are supported, and the national economy is sustained. 

Through these roles, Fiscal Service demonstrates high performance and achieves outcomes and 

results that include:

• Accounting and reporting financial activity for $22.0 trillion in public debt

• Financing Federal operations by collecting nearly $4.2 trillion in annual revenue

• Securely and timely disbursing 1.2 billion Federal payments, totaling nearly $3.5 trillion,

with 95.4 percent delivered electronically

• Making available $10.0 trillion to fund critical daily Federal Government operations by 

conducting 270 auctions

• Improving the USAspending.gov website by timely addressing user feedback to enhance the 

customer experience

1.1 – Appropriations Detail Table

* FY 2018 shows actual FTE usage. This column reflects levels appropriated in P.L. 115-141 Consolidated Appropriations Act, 2018. 

For further details on the execution of these resources see the FY 2020 Appendix chapter for the Department of the Treasury.

Dollars in Thousands

Fiscal Service

Appropriated Resources

New Appropriated Resources FTE AMOUNT FTE AMOUNT FTE AMOUNT FTE AMOUNT FTE AMOUNT

Accounting and Reporting 398 95,822 411 95,175 396 96,979 (15) 1,804 -3.65% 1.90%

Collections 159 38,704 172 42,166 165 38,117 (7) (4,049) -4.07% -9.60%

Payments 502 121,462 519 117,581 500 123,355 (19) 5,774 -3.66% 4.91%

Retail Securities Services 433 57,356 447 59,381 430 60,643 (17) 1,262 -3.80% 2.13%

Wholesale Securities Services 116 24,936 119 23,977 119 21,243 0 (2,734) 0.00% -11.40%

Subtotal New Appropriated Resources 1,608 $338,280 1,668 $338,280 1,610 $340,337 (58) $2,057 -3.48% 0.61%

Other Resources

Reimbursable /Offsetting Collections 399 353,761 431 387,568 431 391,529 0 3,961 0.00% 1.02%

Subtotal Other Resources 399 $353,761 431 $387,568 431 $391,529 0 $3,961 0.00% 1.02%

Total Budgetary Resources 2,007 $692,041 2,099 $725,848 2,041 $731,866 (58) $6,018 -2.76% 0.83%

FY 2019 to FY 2020

Change % Change

FY 2018

Enacted*

FY 2019

Annualized CR

FY 2020

Request
Fiscal Service - 5

1.2 – Budget Adjustments Table

Dollars in Thousands

Fiscal Service FTE Amount

FY 2019 Annualized CR 1,668 $338,280 

Changes to Base:

Maintaining Current Levels (MCLs): 0 2,239 

Non-Pay 0 2,239 

Subtotal Changes to Base 0 2,239 

Total FY 2020 Base 1,668 $340,519 

Program Changes

 Program Decreases: (58) (7,915)

 Streamline Staffing (58) (7,915)

 Program Increases: 0 7,733 

 Operations and Maintenance (O&M) of Prior-year

 Enterprise-wide Cybersecurity Investments 0 2,960 

 Cybersecurity Enhancements 0 2,367 

 Enterprise Cloud Strategy 0 2,406 

Subtotal Program Changes (58) ($182)

Total FY 2020 Request 1610 $340,337

C – Budget Increases and Decreases Description

Maintaining Current Levels (MCLs) ...................................................... +$2,239,000 / +0 FTE 

Non-Pay +$2,239,000 / +0 FTE 

Funds are requested for inflationary adjustments to non-labor costs such as travel, contracts, rent, 

supplies, and equipment.

Program Decreases................................................................-$7,915,000 / -58 FTE

Streamline Staffing -$7,915,000 / -58 FTE

Anticipated savings as a result of disciplined hiring prioritization and governance.

Program Increases ..................................................................................... +$7,733,000 / +0 FTE

Operations and Maintenance (O&M) of Prior-year Enterprise-wide Cybersecurity Investments

+$2,960,000 / +0 FTE 

This request includes funding to support O&M for prior-year Cybersecurity Enhancement 

Account investments, primarily related to the Continuous Diagnostics and Mitigation Program 

(CDM). O&M will be funded by Treasury Bureaus through Treasury Franchise Fund billing. 

This increase represents the Fiscal Service portion of the $17.5 million O&M total.

Cybersecurity Enhancements +$2,367,000 / +0 FTE 

This funding will enable the bureau to continue strengthening the Fiscal Service High Value 

Assets (HVAs) and National Financial Critical Infrastructure (NFCI) posture. Further delays 

implementing cybersecurity enhancements, such as data centric security measures, personally 

identifiable information (PII) and sensitive financial records encryption, and delays increasing 

the use of multi-factor authentication, and event monitoring, will significantly increase the risk to 
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Treasury’s HVAs. More specifically, this funding will allow Fiscal Service to perform six HVA 

assessments and begin to remediate identified data encryption gaps.

Enterprise Cloud Strategy +$2,406,000 / +0 FTE 

This request will support the start of a phased approach to transition NFCI systems currently 

hosted and developed with outdated technology that result in increased risk of security incidents 

and service interruptions, to new, more modern, cloud-based solutions that will support the 

security, resiliency, and agility needed in the 21st century. This strategy aligns with 

government-wide goals and objectives to increase utilization of cloud-based solutions and microservice/shared IT functionality, while also furthering efforts to consolidate similar functions and 

standardize access to systems and financial management functions. This effort is crucial to 

ensuring the integrity of the Federal Government's financial systems for the future.
Fiscal Service - 7

1.3 – Operating Levels Table

Dollars in Thousands

Note: FY 2018 shows actual FTE usage. This column reflects levels appropriated in P.L. 115-141 Consolidated Appropriations Act, 

2018. For further details on the execution of these resources see the FY 2020 Appendix chapter for the Department of the Treasury.

 

Fiscal Service

Object Classification

FY 2018

Enacted

FY 2019

Annualized CR

FY 2020

Request

11.1 - Full-time permanent 148,909 148,908 143,228

11.3 - Other than full-time permanent 339 557 350

11.5 - Other personnel compensation 4,806 6,225 5,330

11.8 - Special personal services payments 0 23,879 24,333

11.9 - Personnel Compensation (Total) 154,054 179,569 173,241

12.0 - Personnel benefits 52,428 53,346 51,834

13.0 - Benefits for former personnel 598 175 100

Total Personnel and Compensation Benefits $207,080 $233,090 $225,175

21.0 - Travel and transportation of persons 2,233 2,445 3,185

22.0 - Transportation of things 133 118 770

23.1 - Rental payments to GSA 21,143 21,505 21,049

23.2 - Rental payments to others 16 6 19

23.3 - Communications, utilities, and miscellaneous charges 13,151 12,996 9,811

24.0 - Printing and reproduction 107 139 128

25.1 - Advisory and assistance services 16,218 16,078 23,765

25.2 - Other services from non-Federal sources 13,839 11,402 13,817

25.3 - Other goods and services from Federal sources 48,115 21,202 31,572

25.4 - Operation and maintenance of facilities 2,200 858 129

25.6 - Medical care 0 0 13

25.7 - Operation and maintenance of equipment 7,000 7,439 4,110

26.0 - Supplies and materials 4,743 4,012 3,760

31.0 - Equipment 2,232 6,956 3,016

32.0 - Land and structures 70 34 19

Total Non-Personnel $131,200 $105,190 $115,162

New Budgetary Resources $338,280 $338,280 $340,337

FTE 1,608 1,668 1,610

 
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D – Appropriations Language and Explanation of Changes

Appropriations Language

Explanation of 

Changes

DEPARTMENT OF THE TREASURY

BUREAU OF THE FISCAL SERVICE

Federal Funds

SALARIES AND EXPENSES

For necessary expenses of operations of the Bureau of the Fiscal Service, 

$340,337,000; of which not to exceed $8,000,000, to remain available 

until September 30, 2022, is for information systems modernization 

initiatives; and of which $5,000 shall be available for official reception 

and representation expenses. 

In addition, $165,000, to be derived from the Oil Spill Liability Trust 

Fund to reimburse administrative and personnel expenses for financial 

management of the Fund, as authorized by section 1012 of Public Law 

101–380. 

Note.—A full-year 2019 appropriation for this account was not enacted at 

the time the budget was prepared; therefore, the budget assumes this 

account is operating under the Continuing Appropriations Act, 2019

(Division C of P.L. 115-245, as amended). The amounts included for 

2019 reflect the annualized level provided by the continuing resolution.

Increasing the 

amount of multiyear funding 

provides

additional 

flexibility to 

allocate available 

funding to longer 

term IT 

investments 

and/or security 

initiatives lasting 

multiple years, 

funding them 

through 

completion.

Federal Reserve Bank Permanent, Indefinite Appropriation

The Federal Reserve Banks (FRBs) act as fiscal agents of the United States when directed by the 

Secretary of the Treasury in accordance with 12 United States Code (U.S.C.) 391. Under this 

account, the FRBs support fiscal operations unrelated to the administration of the public debt and 

provide banking and financial services on behalf of the United States Treasury. Specifically, this 

account supports the accounting and reporting, collections, payments, and debt collection

programs. These, and other programs, are vital to the NFCI, Fiscal Service’s strategic goals, and 

the expansion of e-government efforts to reduce costs, improve accuracy and increase options 

available to citizens to conduct transactions with the Federal Government. Fiscal Service 

estimates that the cost of FRB services for FY 2020 will be approximately $622.8 million.

Reimbursements to the Federal Reserve Banks

Public Law (P.L.) 101-509, 104 Stat. 1389, 1394 (1990), established a permanent, indefinite 

appropriation to pay such sums as necessary to reimburse the FRBs for acting as fiscal agents. 

This account was further defined in FY 1992 to solely support those activities related to the 

administration of the public debt. Funding for FY 2020 is estimated at $170.6 million. 
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Financial Agent Services Permanent, Indefinite Appropriation

Congress has given the Secretary of the Treasury authority to deposit money in financial 

institutions and obtain banking services by designating financial institutions to act/serve as 

Financial Agents (FAs) of the United States. The services support many Fiscal Service

programs, such as accounting and reporting, collections, payments, and debt collection. The 

services provided by the FAs are authorized under numerous statutes including, but not limited 

to, 12 U.S.C. 90 and 265.

Fiscal Service estimates that the cost of FA services for FY 2020 will be approximately 

$848.4 million, which includes $1.3 million for Government Sponsored Enterprise - Mortgage 

Backed Securities administrative costs.

Government Losses in Shipment

P. L. 103-329 established a permanent, indefinite appropriation to pay such sums as necessary to 

make payments for the replacement of valuables, or the value thereof, lost, destroyed, or

damaged in the course of United States Government shipments. The Government Losses in 

Shipment Act (the Act) was enacted July 8, 1937 to dispense with the necessity for insurance by 

the government against loss or damage to valuables in shipment and for other purposes. The Act 

was amended in 1943 to cover losses resulting from the redemption of savings bonds (for 

example, stolen bonds that were fraudulently negotiated even though the paying agent followed 

identification guidelines established by the Treasury). All authority of the Treasury under the

Act has been delegated to the Fiscal Service Commissioner. In FY 2020, the funding estimated 

to support payments for the replacement of valuables is approximately $3.0 million.

1.4 – Permanent, Indefinite Appropriations Table

E – Legislative Proposals

1. Give the Do Not Pay Business Center (DNP) increased authority to expand its user base 

to include other Federally funded government entities, such as Federally funded state 

administered programs. Estimated savings: $2.1 billion over 1 year

This proposal would give the Secretary of the Treasury (Secretary), in coordination with 

OMB, the authority to work with other federally funded government entities, such as 

Federally funded state administered programs, to identify, prevent, and recover their 

improper payments. Such authority would permit the Secretary to work with OMB to select 

Dollars in Thousands

Permanent, Indefinite Appropriation FY 2018 

Enacted

FY 2019

 Enacted

FY 2020 

Request

Federal Reserve Bank 1 $585,800 $615,169 $622,786

Reimbursements to the Federal Reserve Banks $149,480 $167,270 $170,615

Financial Agent Services 1, 2 $840,977 $831,800 $848,400

Government Losses in Shipment $1,200 $2,534 $2,983

1

 Approximately $77M is reimbursed from other government agencies and deposited into the 

General Fund each year.

2

 FY 2018 includes $2M and FY 2019 and FY 2020 include $1.3M per year for the Government 

Sponsored Enterprise - Mortgage Backed Securities administrative costs.
Fiscal Service - 10

customers DNP determines it can successfully assist in preventing and reducing improper 

payments.

2. Expand Treasury's authority to access the National Directory of New Hires to include 

prevention, identification, and recovery of improper payments. Total increase in 

improper payments identified by Treasury: $3.19 billion over 10 years (98.3 percent of the 

improper payments estimated)

This proposal seeks an expansion of Treasury's authority to access the National Directory of 

New Hires (NDNH) to help prevent, identify and recover improper payments. The Social 

Security Act specifies which agencies may receive information from the database and the 

limited purposes for which disclosures are permitted. Under the current law, the Secretary of 

the Treasury has access to information in the NDNH for debt collection purposes. This 

proposal would expand the Secretary's access to information in the NDNH to include the 

purposes of preventing, identifying, and recovering improper payments for Federal agencies. 

Such access would permit the Secretary to assist paying agencies that are currently 

authorized by the Social Security Act to access NDNH, in comparing information from the 

NDNH with data about persons receiving federal payments and identify individuals who are 

ineligible to receive payments or who are receiving erroneous payments.

3. Allow Treasury to access the Death Master File for improper payment purposes. Total 

increase in improper payments identified by Treasury: $49.5 million over 10 years (99.4 

percent of improper payments estimated)

This proposal would authorize the Secretary to access the full file of death information that 

the Social Security Administration maintains, which includes State-reported death data, for 

purposes of administering the Do Not Pay Business Center and preventing, identifying, and 

recovering improper payments for Federal agencies. Such access would permit the Secretary 

to assist paying agencies in comparing information from the Full Death Master File with data 

about persons receiving Federal payments and identify individuals who are ineligible to 

receive payments or who are receiving erroneous payments.

4. Increase delinquent Federal non-tax debt collections by authorizing administrative 

bank garnishment for non-tax debts of commercial entities. Estimated collections: 

$320.0 million in commercial debts over 10 years

This proposal would allow Federal agencies to collect delinquent, non-tax debt by garnishing 

the bank and other financial institution accounts of delinquent commercial debtors without a 

court order, but only after providing full administrative due process. The legislation would 

include appropriate limitations, such as a limitation on the amount that could be garnished on 

a one-time basis, and would also provide for meaningful judicial review. It would direct the 

Secretary of the Treasury to issue government-wide regulations implementing the new 

garnishment authority. 
Fiscal Service - 11

Bank garnishment rules under this authority would be subject to Treasury’s rule (31 CFR 

212) protecting exempt benefit payments from garnishment. To reach income of commercial 

entities and other non-wage income and funds available to commercial debtors owing 

delinquent non-tax obligations to the United States, this proposal would authorize agencies to 

issue garnishment orders to financial institutions without a court order. Agencies would be 

required to provide debtors with appropriate due process and other protections to ensure that 

debtors have had the opportunity to contest the debts and/or enter into repayment agreements 

to avoid issuance of an order. The Internal Revenue Service currently has similar authority to 

collect Federal tax debts. 

5. Increase and streamline recovery of unclaimed assets owed to the United States by 

authorizing Treasury to locate and recover assets of the United States and to retain a 

portion of amounts collected to pay for the costs of recovery. Estimated recoveries: 

 $62 million over 10 years 

The proposal would amend 31 U.S.C. § 3711 to authorize Treasury to use its resources to 

recover unclaimed assets of the United States. States and other entities hold assets in the 

name of the United States or in the name of departments, agencies and other subdivisions of 

the Federal Government. Many agencies are not recovering these assets due to a lack of 

expertise and funding. Under current authority, Treasury collects delinquent debts owed to 

the United States and retains a portion of collections, which is the sole source of funding for 

its debt collection operations. While unclaimed Federal assets are generally not considered 

to be delinquent debts, Treasury’s debt collection operations personnel have the skills and

training to recover these assets.

 
Fiscal Service - 12

Section II – Annual Performance Report and Plan

A – Strategic Alignment

Everything Fiscal Service does aligns to Treasury’s Strategic Goal 4: Transform Governmentwide Financial Stewardship and Goal 5: Achieve Operational Excellence and directly supports 

the bureau’s strategic goals:

• Goal 1 - Operational Excellence: Maintain agile, efficient, and resilient programs to meet the 

financial management needs of the Federal Government

• Goal 2 - Innovation and Customer Experience: Deliver innovative financial management 

solutions that provide a modern, seamless customer experience

• Goal 3 - Our Workforce: Develop, retain, and empower the best and brightest talent to 

support Federal financial management

• Goal 4 - Data Integrity and Transparency: Increase transparency and public trust in Federal 

financial management data

• Goal 5 - Financial Management and Community: Provide the financial management 

community the financial tools and capabilities so they can further support their agencies’ 

missions

Fiscal Service fulfills its mission and vision through five annually appropriated budget activities 

(Accounting and Reporting, Collections, Payments, Retail Securities Services, and Wholesale 

Securities Services) and one mandatory budget activity (Debt Collection) funded through 

delinquent debt collection revenue. These budget activities align to two Treasury Strategic 

Goals: Transform Government-wide Financial Stewardship and Achieve Operational Excellence

as well as four CAP Goals: Data, Accountability and Transparency; Improving Customer 

Service; Sharing Quality Services; and Getting Payments Right. More specifically, Fiscal 

Service supports the following Treasury Strategic Goals and Objectives:

Treasury Strategic Goal 4: Transform Government-wide Financial Stewardship

4.1 – Financial Data Access/Use: Strengthen government-wide decision-making and 

accountability by increasing access to and use of government financial data. 

Accounting and Reporting:

• Enterprise Data Strategy: In FY 2018, Fiscal Service established goals and objectives for 

the next 5 years, including increasing the “value and availability of our Federal financial data 

to advance sound decision-making and insights.” The Fiscal Service enterprise data strategy

communicates a path to change the organization’s perception of data from a transactional 

resource to data as a strategic asset for decision-making and insights, both internally and 

externally. This strategy will be aligned to CAP Goal 2, Data, Accountability, and 

Transparency.

To handle these requests, Fiscal Service developed and will execute an overall data strategy 

for Fiscal Service’s financial management data. The plan will advance the adoption of 

Federal financial data standards within the established inter-governmental governance 

structure, promote consistent data for decision-making, and build upon and leverage 

successes from the DATA Act implementation process. The data strategy will promote 

collaboration across reporting systems, reduce duplication, help build common and shared 
Fiscal Service - 13

solutions, improve data quality, and result in an increased focus on data analytics to make 

data more useful and consumable.

• General Fund Audit: Fiscal Service will pursue a clean audit opinion on the Financial Report 

of the U.S. Government (FR) by fully implementing the remediation plan. Key among these 

remediation efforts is attaining auditability of the General Fund of the United States 

Government. Achieving a clean audit opinion will increase confidence and reliance on 

government-wide financial management data and improve stewardship of taxpayer resources. 

In FY 2018, Fiscal Service worked towards the inaugural audit and identified key issues that 

are impairing auditability. Progress in reducing intragovernmental differences continues 

with a decrease of $161.0 trillion since 2014.

Additionally, through collaboration with the Government Accountability Office, OMB, and 

the Federal agency CFOs, Fiscal Service will pursue a more useful FR with a centralized, 

risk-based audit approach that will improve overall operational efficiency and reduce agency 

audit burden across government.

• G-Invoicing Initiative: Fiscal Service is working to improve the quality and reliability of 

Intragovernmental (IGT) buy/sell data through electronic government invoicing (Ginvoicing). This initiative will allow agencies to pay other agencies within the Federal 

Government for services performed on their behalf electronically, rather than the current 

manual, paper method. In FY 2018, G-Invoicing updates were implemented to support 

enhancements to enable government-wide on-boarding for interagency agreements. In 

addition, the Treasury Financial Manual was published in September 2018 mandating the use 

of G-Invoicing for intragovernmental buy/sell transactions by June 30, 2021. A mandated 

timeline was developed and documented to ensure successful government-wide 

implementation. Fiscal Service will continue to work with the agency financial and 

acquisition communities to be sure that G-Invoicing meets the business needs of both 

communities.

Payments:

• Analytics Expansion: The Do Not Pay Business Center (DNP) and the Payment Integrity 

Center of Excellence (Center of Excellence) can play a significant role in helping agencies 

address the government-wide problem of improper payments that result in monetary loss –

estimated at $60.0 billion in FY 2018. This effort will directly support CAP Goal 9, Getting 

Payments Right. While DNP cannot address all of the root causes that contribute to improper 

payments, it can do significantly more in two major ways. First, by expanding analytics 

services, product offerings, and data sources to agency customers, DNP and the Center of 

Excellence can help agencies detect and prevent a broader range and increased amount of 

improper payments. Second, the expansion allows the bureau to increase the impact it has in 

strengthening the integrity of Federal payments through the payment integrity program. 

The Center of Excellence will work toward the overarching goal to improve the integrity of 

Government-wide financial transactions. This will be done by providing business insight and 

solutions that assist government agencies in identifying, preventing, and recovering improper 

payments. This Center of Excellence, through a matrixed organizational model led by Fiscal 
Fiscal Service - 14

Service, will build on the existing foundation to put the overarching goal first, while allowing 

the individual programs to continue with their missions. The Center of Excellence will work 

to expand partnerships to assist with recovery, prevention, and prosecution efforts, as well as 

enable advancements in operational activities through the use of business insights, data, 

analytics and operational systems. The Center of Excellence will work in tandem with 

Federal agencies and other partners to make payments right the first time, thereby improving 

the public trust. 

In FY 2018, DNP expanded services to offer agencies data analytics to assist them in their 

effort to more effectively identify and prevent improper payments. In FY 2018, there were 

20,336 stopped payments worth over $35.5 million. In addition, Fiscal Service ensures 

payment integrity by managing payment transactions that are misdirected or otherwise 

require intervention. In FY 2018, these transactions represented approximately $15.2 billion, 

and might have been erroneously spent if the transactions had not been recovered and/or 

corrected through robust post-payment controls. Further, using analytics and partnering with 

various stakeholders, Fiscal Service supported the investigation and prosecution of more than 

460 cases of misdirected payments caused by forgery, altered checks, multiple mobile 

deposits, deceased payee fraud, potential mail fraud and more.

4.2 – Debt Management: Fund the Federal Government at the least cost over time.

Auctions:

• Modernize Auctions Application: Fiscal Service’s auction program finances government

operations by offering Treasury securities through secure electronic systems. The auction 

program will complete the multi-year effort to modernize the auction application software in 

FY 2020 and will continue to enhance the auction application software to ensure that critical 

auction processes continue to work flawlessly, remain secure, and operate without service 

disruptions.

4.3 – Federal Financial Performance: Improve Federal financial management performance 

using innovative practices to support effective government.

All Budget Activities:

• Innovative Financial Management Solutions: Working with other members of the Federal 

financial community and in coordination with the Chief Financial Officers’ Council, Fiscal 

Service will identify and pilot emerging technologies and practices that demonstrate a 

potentially high return on investment for Federal financial management. The bureau will 

develop proofs of concepts for technologies such as distributed ledgers (e.g., blockchain), 

robotics, and artificial intelligence to better understand the degree to which these 

technologies could be used to improve Federal financial management if put into operation.

Treasury Strategic Goal 5: Achieve Operational Excellence

5.1 – Workforce Management: Foster a culture of innovation to hire, engage, develop, and 

optimize a diverse workforce with the competencies necessary to accomplish Treasury’s mission. 
Fiscal Service - 15

All Budget Activities:

• Financial Management Talent: Fiscal Service has a goal to develop, retain, and empower the 

best and brightest talent to support Federal financial management. Fiscal Service continues 

to support this goal through several initiatives designed to increase leadership and operational 

competencies, improve communication across the workforce, and support collaboration and 

employee engagement. These efforts include: a Fiscal Service culture strategy, moving 

operations to field locations, a bureau-wide position management review designed to ensure 

position accuracy and consistency across all locations, a Commissioner’s Scholarship 

Program, the encouragement of all employees to receive 40 hours of training per year to 

reinforce the development of key competencies across the workforce, and structured 

succession planning activities to establish sufficient bench strength for future leadership 

opportunities.

Fiscal Service’s 2018 Federal Employee Viewpoint Survey results revealed an upward trend 

in 52 of the 71 core questions asked and increases over last year in the employee 

engagement, diversity and inclusion, overall satisfaction, and global satisfaction indices. 

Fiscal Service will continue to identify opportunities to improve employee engagement and 

develop action plans focused on these activities.

In 2018, Fiscal Service developed a workforce plan as well as a diversity and inclusion plan. 

Through these efforts and other analysis, Fiscal has implemented a disciplined hiring process 

that not only addresses budget constraints but allows for mission accomplishment, considers 

the bureau’s priorities and initiatives, and ensures diversity and inclusion. 

5.2 – Treasury Infrastructure: Better enable mission delivery by improving the reliability, 

security, and resiliency of Treasury’s infrastructure. 

All Budget Activities:

• IT Infrastructure: Fiscal Service will increase resiliency by enhancing IT infrastructure, 

technical failover capabilities, and continuity of operations processes through process

improvements and regular exercises. This will ensure the uninterrupted financial integrity, 

security, and operational efficiency of mission critical systems. It also will ensure continual 

enhancement of the systems and operations needed to meet critical mission functions 

including auctions, revenue collections, and payments.

• Technology Modernization: Fiscal Service is undertaking a Technology Modernization 

initiative to ensure an agile response capability to evolving business needs in order to best 

serve the nation. This effort supports the PMA by focusing on cloud adoption. Further, the 

modernization effort takes an enterprise approach to technology by leveraging a 

microservices strategy to align business functions and capabilities. 

Fiscal Service is adopting the mantra of “build once and disseminate broadly” to streamline 

our footprint, increase resiliency, increase “cyber hygiene,” and reduce overall costs. 

Additional benefits provided by this strategy include: (1) improved evaluation of IT costs and 

level of service requirements to deliver value-added business solutions; (2) increased 

accuracy in measuring IT portfolio performance; and (3) increased ability to meet business 
Fiscal Service - 16

requirements in a more agile manner. Fiscal Service’s objective is to utilize services and 

capabilities that are portable, reusable, scalable, and resilient, with additional capability for 

automated deployment.

Over the past few years, Fiscal Service proactively made strategic investments in securing 

against cyber-attacks. Investments in Cyberclean have resulted in a multi-phased initiative to 

enhance our security posture and transfer the bureau cyber culture into one that is missionenabling, risk-based, and proactive with shared responsibility.

5.3 – Customer Value: Improve customer value by increasing the quality and lowering the cost 

of Treasury’s products and services. 

Collections and Payments:

• Electronic Solutions: Fiscal Service will work to reduce the number of lockboxes used in the 

Federal Government to process manual collections by streamlining and consolidating 

facilities, continuing to transition paper processing to electronic solutions, and improving 

manual processing efficiencies through the use of new technologies such as robotic process 

automation and intelligent character recognition. By early FY 2020, Fiscal Service will 

complete the transition of General Lockbox Network (GLN) cash flows which will allow us 

to consolidate the GLN from four sites to two, and from three Financial Agents to one. 

Fiscal Service will also continue to digitize processing across all operational areas through 

the deployment of electronic solutions that streamline processes and reduce the paper 

footprint. By early FY 2020, Fiscal Service plans to begin a pilot of the U.S. Citizenship and 

Immigration Services document handling solution and expand on robotics process 

automation in the Passport lockboxes.

• Centralize Federal Disbursing: Through this initiative, Fiscal Service will further 

consolidate the disbursement of Federal payments. The Federal Government disburses over 

1 billion payments annually to recipients throughout the world. Currently, Fiscal Service 

disburses 87 percent of these payments, with the remaining 13 percent being disbursed by 

non-Treasury disbursing offices. Further consolidating disbursement at Fiscal Service will

eliminate redundancies, streamline end-to-end payment processing, and lower governmentwide costs. Fiscal Service plans to convert the majority of Department of Defense entities to 

Treasury-disbursed by the end of FY 2020.

• Common Authentication Solution and Customer-Centric Approach: Fiscal Service will 

increase the capability of applications, both web and client server based, to easily honor and 

accept the personal identity verification (PIV), personal identity verification-interoperable 

(PIV-I), and DoD Common Access Card (CAC) credentials. These services will be available 

to all of Treasury as well as Federal public key infrastructure customers.

Fiscal Service will work to optimize the user experience with a more customer-centric 

approach, reduce operational inefficiencies, and ensure security while addressing evolving 

standards for all consumer-facing Fiscal Service applications. In addition, expanding the use 
Fiscal Service - 17

of user-friendly mobile processes will allow the public to interact with the government how 

they prefer.

B – Budget and Performance by Budget Activity

2.1.1 – Accounting and Reporting Resources and Measures 

2.1.1 – Accounting and Reporting Budget and Performance 

($96,979,000 from direct appropriations, and $20,869,000 from reimbursable resources):

Fiscal Service has the critical responsibility of maintaining the Federal Government's set of 

accounts and serving as the repository of information about the financial position of the United 

States Government. The bureau closely monitors the government's monetary assets and 

liabilities at all times through its oversight of central accounting and reporting systems. Fiscal 

Service oversight responsibilities include helping Federal agencies use uniform accounting and 

reporting standards and systems and assuring the continuous exchange of financial information 

between Federal agencies, OMB, and financial institutions. The bureau also gathers and 

publishes government-wide financial information for use in establishing fiscal and debt 

management policies as well as to allow the public and private sectors to monitor the 

government's financial status. Fiscal Service is responsible for producing and maintaining 

various financial reports and information required by law on the financial condition and budget 

results of the U.S. government. The reports include: 

• The Financial Report of the United States Government (FR)

• The Combined Statement of Receipts, Outlays and Balances

• The Monthly Treasury Statement

• The Daily Treasury Statement 

In FY 2018, Fiscal Service remediated five audit recommendations on the FR. Furthermore, for 

the first time, no additional recommendations were received.

As part of the Central Accounting program, Fiscal Service:

• Produces timely and accurate financial information by operating and overseeing the 

government’s Central Accounting Reporting System and managing $111.8 billion in 

daily Federal cash flows

• Generates and disseminates several reports and publications including the Daily Treasury 

Statement, Monthly Treasury Statement, Monthly Statement of the Public Debt, Treasury 

Bulletins, the Combined Statement of the United States Government, and the FR

• Issues the annual, audited Schedules of Federal Debt (Schedules) that report on the single 

Dollars in Thousands

 Resource Level FY 2014 FY 2015 FY 2016 FY 2017 FY 2018 FY 2019 FY 2020

Actual Actual Actual Actual Enacted Annualized CR Request

Appropriated Resources 102,661 104,600 113,413 108,312 95,822 95,175 96,979

Reimbursable Resources 6,699 10,256 24,155 23,800 18,923 25,004 20,869

Budget Activity Total $109,360 $114,856 $137,568 $132,112 $114,745 $120,179 $117,848

FTE 357 374 425 381 400 413 398

Measure FY 2014 FY 2015 FY 2016 FY 2017 FY 2018 FY 2018 FY 2019 FY 2020

Actual Actual Actual Actual Actual Target Target Target

Percentage of Governmentwide Accounting Reports 

Issued Timely (%)

100.0 99.5 100.0 100.0 100.0 100.0 98.0 98.0
Fiscal Service - 18

largest Federal liability in Treasury’s annual Agency Financial Report and received an 

unmodified opinion for each of the past 22 years

• Manages nearly $71.8 billion in State and Local Government Series (SLGS) securities for 

over 2,500 customers and administers flexible investment alternatives for state and local 

governments to refinance their outstanding, tax-exempt debt

• Issues, redeems and services Government Account Series (GAS) securities totaling 

nearly $6 trillion that are held in more than 160 accounts that have specific statutory 

authority to invest in these special, non-marketable Treasury securities

• Administers over 10,500 loans totaling $1.4 trillion to nearly 100 accounts held by Federal 

agencies to support programs relating to education, housing, flood relief, and agriculture

Fiscal Service delivers on Treasury’s Strategic Goal 4 (Transform Government-wide Financial 

Stewardship) by providing the public and Federal agencies with access to a greater range of 

financial data and works to improve the value, quality, and availability of Federal financial data. 

The establishment of government-wide financial data standards is the key to increasing the 

availability, accuracy, and usefulness of Federal spending information. Fiscal Service 

relaunched the USAspending.gov website with multiple download features including account 

download and database download, as well as added new features such as keyword search 

functionality and budget function filter. Fiscal Service will continue to work with Federal 

agencies and external stakeholders to enhance the capabilities and user experience of 

USAspending.gov.

Description of Performance:

Fiscal Service collects, analyzes, and publishes government-wide financial information, made 

available to both the public and private sectors, to provide transparency on the government’s 

financial status. In FY 2018, Fiscal Service timely issued government-wide accounting reports 

100 percent of the time.

Fiscal Service will meet its FY 2019 and FY 2020 performance measure targets by transforming 

the quality, effectiveness, and transparency of Federal financial management data; delivering 

value-added business process and system improvements; and expanding/enhancing relationships 

with stakeholders and customers.

2.1.2 – Collections Resources and Measures

Dollars in Thousands

 Resource Level FY 2014 FY 2015 FY 2016 FY 2017 FY 2018 FY 2019 FY 2020

Actual Actual Actual Actual Enacted Annualized CR Request

Appropriated Resources 30,469 34,982 37,394 36,197 38,704 42,166 38,117

Reimbursable Resources 0 3,898 8,265 7,028 8,042 9,287 7,997

Budget Activity Total $30,469 $38,880 $45,659 $43,225 $46,746 $51,453 $46,114

FTE 139 144 152 159 160 172 165

Measure FY 2014 FY 2015 FY 2016 FY 2017 FY 2018 FY 2018 FY 2019 FY 2020

Actual Actual Actual Actual Actual Target Target Target

Percentage of Total Federal 

Government Receipts Settled 

Electronically (%)

98.0 98.0 98.2 98.3 98.0 98.0 98.0 98.0
Fiscal Service - 19

2.1.2 – Collections Budget and Performance 

($38,117,000 from direct appropriations, and $7,997,000 from reimbursable resources):

The Collections budget activity supports the National Financial Critical Infrastructure and 

Treasury Strategic Goal 4 (Transform Government-wide Financial Stewardship) by 

administering the world's largest government funds collections systems through a network of 

Fiscal and Financial Agents. In FY 2018, the bureau collected nearly $4.2 trillion in Federal 

revenues, such as individual and corporate income tax deposits, customs duties, fees for 

government services, fines, and loan repayments. Within that, over $2.9 trillion in tax payments 

were processed through Electronic Federal Tax Payment System (EFTPS) and approximately 

200.8 million transactions worth $166.8 billion were processed through Pay.gov. The dollar 

value of the collections and number of transactions are indicators that our responsibilities are 

both significant and vital to the functioning of the economy, the inner workings of the 

government, and to the daily lives of citizens and businesses.

By adopting eCommerce solutions and cutting-edge technology, Fiscal Service is expanding the 

suite of electronic payment options available to Federal agencies, individuals, businesses, tax 

practitioners, and financial institutions through a wide variety of alternatives, specifically, online 

bill payment, digital wallets, and mobile applications, all of which offer convenience, simplicity, 

and an enhanced customer experience. Between FY 2017 and FY 2018, online bill payments 

transactions and dollars collected increased by approximately 70 percent; digital wallets 

increased collections by 83 percent; and mobile applications increased transactions by more than 

150 percent and increased dollars collected by more than 100 percent.

Description of Performance: 

Fiscal Service met its target of electronically settling 98 percent of all Federal Government

receipts through a continued commitment to agency outreach efforts. Fiscal Service expects to 

maintain an annual electronic collections rate of at least 98 percent through FY 2020 by 

continuing to promote the use of electronic systems in the collections process and to assist 

agencies in converting collections from paper to electronic media with programs such as:

• EFTPS: EFTPS is a system that allows businesses, individuals, and other entities to pay 

taxes electronically. There are several methods to schedule tax payments through EFTPS, 

including via the Internet, phone, and third-party payroll service providers. The benefits of 

EFTPS include accuracy, security, simplicity, and flexibility. The goal is to continue to 

require businesses to pay their Federal taxes electronically and focus efforts on increasing the 

number of individuals that pay taxes electronically. Fiscal Service will determine the 

implementation/transition timeline to move from current EFTPS architecture/environment to 

EFTPS Next Generation (EFTPSng). By modernizing and transitioning the system to 

EFTPSng, Fiscal Service will be able to provide a better customer experience while 

introducing new services and application program interfaces (APIs) to facilitate the 

expansion of functionality and the adoption of cloud-based technology. 

• Pay.gov: Pay.gov is a web-based government-wide collections portal. It allows users to 

electronically fill out and submit forms, view bills, and make payments via Automated 

Clearing House (ACH) debit, credit card, or digital wallet. The system also provides 

reporting to agencies and allows individuals and businesses to make non-tax payments to 

Federal agencies over the internet with a mobile-friendly user interface and enhanced 

functionality in the areas of electronic billing and electronic forms. 
Fiscal Service - 20

• Check Conversion and Truncation: Fiscal Service is employing strategies to reduce the 

number of paper checks it receives and to ensure that those it does receive are converted for 

electronic processing. The Over the Counter Channel Application (OTCnet) and Electronic 

Check Processing (ECP) programs provide a complete electronic record of all check images 

and related financial data that is accessible by agencies and eliminate the costly and timeconsuming need to photocopy checks, safeguard checks, or process paper.

• eCommerce Collections: Agencies using mobile applications avoid sending checks to 

lockboxes and are converting mailed-in or point-of-sale checks/cash payments to self-service 

ACH, card, and digital wallet payments. Digital wallets allow consumers the convenience of 

using their electronic wallet (card, ACH options) to pay an obligation to an agency in lieu of 

providing bank account and credit card information online or via phone while online bill 

payment allows consumers to pay Federal Government bills through their banks’ websites. 

In FY 2018, Fiscal Service increased the cumulative volume of digital wallet transactions by 

83 percent. By FY 2020, Fiscal Service will perform an analysis of the current digital wallet 

providers and conduct research on eCommerce industry trends to identify technologies to be 

implemented and to determine whether to include additional providers for digital wallet 

collections. 

2.1.3 – Payments Resources and Measures 

2.1.3 – Payments Budget and Performance

($123,355,000 from direct appropriations, and $118,316,000 from reimbursable resources):

Fiscal Service is the primary disburser of payments to individuals and businesses on behalf of 

Federal agencies. This includes Social Security, Veterans’ benefits, and income tax refunds to 

more than 100 million people as well as vendor and loan payments supporting businesses; grant 

monies; and state funding for critical infrastructure projects and state-administered programs. 

The majority of the payments are disbursed through electronic funds transfers; the remaining are 

Dollars in Thousands

 Resource Level FY 2014 FY 2015 FY 2016 FY 2017 FY 2018 FY 2019 FY 2020

Actual Actual Actual Actual Enacted Annualized CR Request

Appropriated Resources 114,650 120,769 127,943 126,685 121,462 117,581 123,355

Reimbursable Resources 78,625 81,953 111,088 111,464 117,264 120,109 118,316

Budget Activity Total $193,275 $202,722 $239,031 $238,149 $238,726 $237,690 $241,671

FTE 577 521 562 597 508 526 507

Measure FY 2014 FY 2015 FY 2016 FY 2017 FY 2018 FY 2018 FY 2019 FY 2020

Actual Actual Actual Actual Actual Target Target Target

Percentage of Treasury 

Payments Made 

Electronically (%)

94.4 94.7 94.9 95.1 95.4 95.2 95.3 95.5

Count of Improper Payments 

Identified or Stopped Fiscal 

Year To Date (# in 

thousands)

N/A N/A N/A N/A 20.3 B 20 21 

Dollar Amount of Improper 

Payments Identified or 

Stopped Fiscal Year To Date 

($ Millions)

N/A N/A N/A N/A 35.5 B 33.6 35.3

Key: B - Baseline; N/A - Not in use in prior years; TBD - To Be Determined
Fiscal Service - 21

check payments. Annually, Fiscal Service disburses more than 1.2 billion payments, with an 

associated dollar value of more than $3.5 trillion to individuals, businesses, and others around 

the world on behalf of more than 250 Federal entities.

The Payments budget activity supports the NFCI and Treasury Strategic Goal 4 (Transform 

Government-wide Financial Stewardship) by disbursing more than 87 percent of the Federal 

Government’s payments, equating to over 1.2 billion payments worth $3.5 trillion in FY 2018. 

Fiscal Service uses the Payment Application Modernization (PAM) investment to disburse 

payments for Veterans’ Compensation and Pension, Social Security Benefits, Federal and 

Railroad Pensions, IRS tax refunds, Supplemental Security Income (SSI), etc. PAM supports the 

production and delivery of Federal payments on behalf of more than 250 Federal entities with a 

single application that generates check, ACH, International ACH Transaction (IAT), and wire 

transfer payments. PAM prevents improper payments and collects delinquent debt owed to the 

Federal Government by automatically interfacing with core Treasury systems such as DNP and 

the Treasury Offset Program (TOP). Fiscal Service continues to eliminate redundancies in the 

Federal Government by centralizing the payment activities for a large portion of DoD and other 

non-Treasury disbursing agencies. This will allow those agencies to better align mission-critical 

resources and possibly identify future savings.

Electronic payments provide timely, accurate, and efficient disbursement of Federal Government

payments; eliminate the costs associated with postage and the re-issuance of lost or stolen 

checks; and help to protect against fraud and identity theft. In FY 2018, Fiscal Service disbursed 

98.4 percent of benefit payments electronically, supported by Direct Express®, a prepaid card 

program providing 4.5 million unbanked cardholders with a low-cost way to electronically 

receive payments and check their account balance.

The Payments budget activity also includes post payment services to settle claims against the 

United States resulting from Federal Government checks that have been forged, lost, stolen, or 

destroyed, as well as claims and reclamations of electronic funds transfer (EFT) payments. 

Fiscal Service ensures payee claims of non-receipt are processed, stale uncashed checks are 

cancelled, misdirected electronic payments are returned, monies erroneously paid to deceased 

individuals are recovered, and checks returned in the mail are properly safeguarded with funds 

redirected to the right payee or held safely in the United States Treasury. Through FY 2019, 

Fiscal Service will continue to invest in the Post Payment Services Investment, a consolidation 

of several post payment systems into a single, centralized system that will unify disparate 

business processes and eliminate data redundancy across systems. The Post Payment 

Modernization Initiative will provide Federal program agencies (FPAs) a customer portal that 

supports: payment verification and reconciliation, returns and cancellations, inquiries, claims 

processing including reclamations, funds receipt/funds management, fraud and integrity analysis, 

and reporting.

Fiscal Service will continue to expand efforts through a government-wide program that will 

support agencies, law enforcement, and states in combatting fraud, waste, abuse, and improper 

payments. The Payment Integrity Center of Excellence will be the trusted government-wide 

partner to provide actionable business insights and solutions that transform how Federal agencies
Fiscal Service - 22

approach identifying, preventing, stopping, and recovering of improper payments and related 

fraudulent activity.

In addition, the Fiscal Service collects monies from those parties liable for fraudulent or 

otherwise improper negotiation of government checks. Support provided to the Inspector 

General, Assistant United States Attorneys, and state and local law enforcement agencies in the 

investigation and prosecution of criminals engaged in fraud related to the Treasury payment 

system resulted in 66 arrests, 33 convictions, and $12.9 million recovered through fines, 

restitution, and seizures in FY 2018.

Also, in FY 2018, Federal agencies received and processed 488,000 vendor invoices valued at 

$40.0 billion through Treasury’s electronic invoicing solution, the Invoice Processing Platform 

(IPP). As the end of FY 2018, 17 CFO Act Agencies used the IPP and 96 percent of Treasury 

invoices were processed electronically.

DNP’s mission is to protect the integrity of the Federal Government’s payment processes by 

helping agencies mitigate and eliminate improper payments in a cost-effective manner while 

safeguarding the privacy of individuals. Together with the Payment Integrity Center of 

Excellence, DNP analytics will continue to provide advanced payment analysis services to 

Federal agencies. In partnership with the Federal agencies, a variety of data analyses and 

visualizations can be conducted to help combat improper payments. In FY 2018, DNP assisted 

agencies in identifying or stopping 20,336 payments valued at over $35.5 million.

Description of Performance:

Fiscal Service continues to increase the electronic payment rate each year. In FY 2018, the 

electronic payment rate rose to 95.4 percent, with the number of electronic payments increasing 

by 17.0 million, and paper check volume decreasing by 2.3 million. Tax refund payments 

continue to total more than half of the Treasury-disbursed check volume. The processing of 

electronic invoices also realized a large increase of more than 34,000 over the FY 2017 volume

of 453,817.

The targets of 95.3 percent for FY 2019 and 95.5 percent for FY 2020 were determined by using 

historical data trends to determine the rate of increase/decrease to apply to future EFT and check 

volumes. The percentage increase/decrease differs for each of the payment types (Veterans’ 

benefits, Social Security benefits, SSI, tax refunds, etc.).

Fiscal Service will meet FY 2019 and FY 2020 targets by promoting and increasing EFT 

payments with emphasis on tax refunds, vendor payments, and benefit payments; and exploring, 

developing, and deploying innovative, customer-driven electronic payment solutions.

In FY 2019, Fiscal Service will establish two performance measures that will provide 

transparency on progress towards detecting and preventing improper payments. These 

performance measures align with the President's Management Agenda on getting payments right. 

Fiscal Service, along with other partner Federal agencies, will lead the effort to prevent and 

detect improper payments.
Fiscal Service - 23

2.1.4 – Retail Securities Services Resources and Measures 

2.1.4 – Retail Securities Services Budget and Performance

($60,643,000 from direct appropriations, and $13,166,000 from reimbursable resources):

Retail Securities Services (RSS) provides simple, safe, and affordable ways for Americans to 

directly interact with the Department of the Treasury to save for their future by investing in 

Treasury securities. The U.S. Treasury began offering savings bonds in paper from in 1935. 

Today, electronic savings bonds and marketable securities are sold through TreasuryDirect, an 

internet-based book-entry system for purchasing, holding and conducting Treasury securities 

transactions. In FY 2018, Fiscal Service electronically issued $63.6 billion in marketable 

securities and $394.4 million in savings bonds; redeemed 22 million paper savings bonds totaling 

$10.4 billion and $890.0 million in electronic savings bonds; added 190,828 new accounts to 

TreasuryDirect; and made 2.5 million retail payments worth $19.9 billion.

RSS continues to modernize systems to allow individual investors to purchase, view, redeem, 

and manage their investments electronically. Over the next few years, RSS will continue to 

develop customer service improvements to increase customer self-sufficiency and encourage 

more Americans to save for their future while achieving our financing mission cost effectively. 

Description of Performance:

Cost of Customer Assisted Retail Transaction and Cost per Electronic Retail Transactions

performance measures have been discontinued due to the rigid nature of the associated fixed 

costs producing skewed results. Percent of Retail Customer Service Transactions That Are 

Unassisted is the new performance measures, which encompasses self-directed customer 

interactions for current and future retail securities. In addition, it aligns with Fiscal Service goals 

and objectives to improve customer value by increasing the quality and self-sufficiency.

Dollars in Thousands

 Resource Level FY 2014 FY 2015 FY 2016 FY 2017 FY 2018 FY 2019 FY 2020

Actual Actual Actual Actual Enacted Annualized CR Request

Appropriated Resources 95,249 76,711 71,252 62,559 57,356 59,381 60,643

Reimbursable Resources 17,400 6,006 16,026 12,642 12,100 17,854 13,166

Budget Activity Total $112,649 $82,717 $87,278 $75,201 $69,456 $77,235 $73,809

FTE 491 442 436 472 434 447 430

Measure FY 2014 FY 2015 FY 2016 FY 2017 FY 2018 FY 2018 FY 2019 FY 2020

Actual Actual Actual Actual Actual Target Target Target

Cost Per Customer Assisted 

Retail Transaction ($) N/A N/A N/A B 116.24 124.78 DISC DISC

Cost Per Electronic Retail 

Transaction ($) N/A N/A N/A B 3.06 3.46 DISC DISC

Percentage of Retail Customer 

Service Transactions That Are 

Unassisted (%)

N/A N/A N/A N/A N/A N/A B TBD

Key: Disc - Discontinue; B - Baseline; N/A - Not in use in prior years; TBD - To Be Determined
Fiscal Service - 24

2.1.5 – Wholesale Securities Services Resources and Measures 

2.1.5 – Wholesale Securities Services Budget and Performance

($21,243,000 from direct appropriations, and $4,605,000 from reimbursable resources):

The Wholesale Securities Services (WSS) program supports the NCFI by managing a critical 

Treasury HVA that enables the Federal Government to finance daily operations through reliable, 

accurate, and secure electronic systems. The vision is to manage Treasury’s debt issuance 

operations in a manner that supports the evolving policy objectives and the needs of investors; 

leverages technology to conduct efficient, effective and reliable auctions; and collaboratively 

draws upon the strengths of all business stakeholders. Fiscal Service also supports Treasury’s 

Strategic Goal 4 (Transform Government-wide Financial Stewardship) and Treasury’s Strategic 

Objective 4.1 to better enable mission delivery by improving the reliability, security, and 

resiliency of Treasury’s infrastructure.

Fiscal Service is responsible for the announcement, auction, issuance, and settlement of 

marketable Treasury bills, notes, bonds, inflation-protected securities, and floating rate notes. 

The program also oversees the portion of the Federal infrastructure that provides for the transfer, 

custody, and redemption of all Treasury marketable securities, purchased mostly by commercial 

market participants. The overarching goal is to finance the Federal Government at the lowest 

cost over time. 

Description of Performance:

Fiscal Service awarded $10.0 trillion in Treasury marketable securities to institutions and 

individual investors by conducting 270 auctions to fund critical daily Federal operations in FY 

2018. The Percent of Auction Results Released Accurately at 98.9 percent in FY 2018 was 

slightly below the target of 100 percent due to a technical issue that was since resolved. In FY 

2019, Fiscal Service will continue to measure its performance as it relates to the accuracy of the 

auction results. The program will also introduce a new performance measure to track the 

percentage of auctions held by the scheduled close date. This will measure the operational 

resiliency of the program and, while FY 2019 is a baseline year, the target is anticipated to be 

100 percent performance in FY 2020.

Dollars in Thousands

 Resource Level FY 2014 FY 2015 FY 2016 FY 2017 FY 2018 FY 2019 FY 2020

Actual Actual Actual Actual Enacted Annualized CR Request

Appropriated Resources 12,840 10,676 13,848 19,304 24,936 23,977 21,243

Reimbursable Resources 2,346 927 3,115 4,214 4,613 5,505 4,605

Budget Activity Total $15,186 $11,603 $16,963 $23,518 $29,549 $29,482 $25,848

FTE 121 109 78 117 116 119 119

Measure FY 2014 FY 2015 FY 2016 FY 2017 FY 2018 FY 2018 FY 2019 FY 2020

Actual Actual Actual Actual Actual Target Target Target

Percentage of Auction Results 

Released Accurately (%) 99.3 99.6 100.0 98.9 98.9 100.0 100.0 100.0

Percent of Auctions 

Successfully Completed by the 

Scheduled Close Date

N/A N/A N/A N/A N/A N/A B 100.0

Key: B - Baseline; N/A - Not in use in prior years
Fiscal Service - 25

To achieve FY 2019 and FY 2020 performance, Fiscal Service will complete a multi-year 

initiative to modernize the system application software and technology components and will 

continue to test the secondary and tertiary backup systems. 

2.1.6 – Debt Collection Resources and Measures

2.1.6 – Debt Collection Budget and Performance

($226,576,000 from reimbursable resources)

The Debt Collection activity supports Treasury’s Strategic Goal 4 (Transform Government-wide 

Financial Stewardship). Fiscal Service is the government's central debt collection agency, 

managing the government's delinquent debt portfolio and collecting delinquent debts owed to the 

United States, such as Federal mortgage, small business, or student loans; Federal salary or 

benefit overpayments; and fines or penalties assessed by Federal agencies. In FY 2018, Fiscal 

Service collected $7.44 billion in delinquent debt through its two debt collection programs: TOP 

and Cross-Servicing.

Through TOP, the names and taxpayer identifying numbers of debtors included in a Fiscal 

Service database are matched against the names and taxpayer identifying numbers of recipients 

of Federal payments. If there are matches, the amounts of the payments are reduced ("offset") to 

satisfy the delinquent debts. 

Through Cross-Servicing, delinquent debts referred to Fiscal Service by Federal agencies are 

collected several ways, including offsetting Federal payments, sending demand letters to debtors, 

entering into payment agreements, withholding wages administratively, referring debts to the 

Department of Justice for action, reporting to credit bureaus, and contracting for the services of 

private collection agencies. 

Fiscal Service continues to help agencies implement Section 5 of the DATA Act, which 

amended the Debt Collection Improvement Act of 1996 to require agencies to refer eligible debt 

Dollars in Thousands

 Resource Level FY 2014 FY 2015 FY 2016 FY 2017 FY 2018 FY 2019 FY 2020

Actual Actual Actual Actual Enacted Annualized CR Request

Reimbursable Resources 139,377 174,634 187,152 176,928 192,819 209,809 226,576

Budget Activity Total $139,377 $174,634 $187,152 $176,928 $192,819 $209,809 $226,576

FTE 363 406 390 417 389 422 422

Measure FY 2014 FY 2015 FY 2016 FY 2017 FY 2018 FY 2018 FY 2019 FY 2020

Actual Actual Actual Actual Actual Target Target Target

Amount of Delinquent Debt 

Collected Through All 

Available Tools ($ billions)

6.91 7.28 7.41 7.61 7.44 7.56 7.67 7.80

All Delinquent Debt Collected 

FYTD as a Percentage of all 

Delinquent Debt Referred 

FYTD (%)

N/A N/A N/A N/A N/A N/A B TBD

Percentage of the active 

delinquent debt portfolio 

collected FYTD (%)

N/A N/A N/A N/A N/A N/A B TBD

Key: DISC - Discontinue; B - Baseline; TBD - To Be Determined
Fiscal Service - 26

to Fiscal Service at 120 days delinquent, rather than 180 days, and requires Treasury to report 

non-compliance to Congress. In addition, Fiscal Service continues to work with OMB and 

agencies on the new tools developed for tracking compliance, as required.

Description of Performance:

FY 2018 was the first time in five years that Fiscal Service did not exceed the amount of 

delinquent debt collected over the previous year. This decrease was due to declines in tax refund 

offsets because of the inability to refer debts to Private Collections Agencies (PCAs) for a 

majority of the fiscal year due to technical difficulties, a decline in collections from child 

support, and a drop in Unemployment Insurance Compensation collections. Tax refund offsets 

should increase in FY 2019 as Fiscal Service is referring debt again to PCAs.

Despite these challenges, projections for FY 2019 and FY 2020 show a return to modest growth 

in overall collections years. The performance targets for FY 2019 and FY 2020 are to collect 

$7.82 billion and $7.96 billion in delinquent debt, respectively. A sophisticated planning model 

using debt data and macroeconomic variables is the basis for this target forecast. The model is 

designed to take into account economic fluctuations, as well as debt referral changes, in order to 

forecast collections.

To meet FY 2019 and FY 2020 delinquent debt performance targets, Fiscal Service will continue 

to develop and implement strategies to increase automation, standardization, and overall process 

efficiencies. In addition, new payment streams and individual payments will be added to TOP 

that produce offsets and increase delinquent debt collection.
Fiscal Service - 27

C – Changes in Performance Measures

Performance Measure or 

Indicator

Change and Justification

1. Cost Per Electronic Retail 

Transaction ($) (discontinue)

Budget Activity:

 Retail Securities Services

Discontinue. This measure is dependent on fixed costs

associated with the number of customer assisted or 

unassisted transactions

2. Cost Per Customer Assisted 

Retail Transaction ($) 

(discontinue)

Budget Activity:

Retail Securities Services

Discontinue. This measure is dependent on fixed costs

associated with the number of customer assisted or 

unassisted transactions.

3. Percentage of Retail 

Securities Transactions that 

are Unassisted (%) (add)

Budget Activity:

Retail Securities Services

Add. This measure drives toward all electronic 

transactions and encompasses self-directed customer 

interactions for current and future retail securities. The 

measure aligns with Treasury strategic goal 5.3 to 

improve customer value by increasing quality and selfsufficiency.

4. Count of Improper Payments 

Identified or Stopped FYTD 

(#) (add)

Budget Activity:

 Payments

Add. Treasury leads government efforts to understand and 

reduce improper payments. This measure tracks the 

number of payments identified as improper plus the 

payments prevented.

5. Dollar Amount of Improper 

Payments Identified or 

Stopped FYTD ($ Millions) 

(add)

Budget Activity:

 Payments

Add. This measure tracks the dollar amount of payments 

identified as improper plus the payments prevented.
Fiscal Service - 28

Performance Measure or Indicator Change and Justification

6. All Delinquent Debt Collected 

FYTD as a Percentage of all 

Delinquent Debt Referred FYTD 

(%) (add)

Budget Activity:

Debt Collection

Add. This measure complements the already 

reported measure of “total amount of delinquent 

debt”. This measure tracks Fiscal Service’s efforts 

in reducing total delinquent federal debt growth. 

7. Percentage of the Active 

Delinquent Debt Portfolio 

Collected FYTD (%) (add) 

Budget Activity:

Debt Collection

Add. This measure tracks the total debt collected 

FYTD against the total “active” debt portfolio. The 

active portfolio is defined as any debt which 

receives at least one payment during that FY.

Section III – Additional Information

A – Summary of Capital Investments

Fiscal Service leads the way for responsible, effective government through commitment to 

cutting-edge technologies, service, efficient operations, sharing of best practices, and openness to 

change in order to meet the operating needs of the Federal Government. Fiscal Service 

systematically analyzes the demand for its services, considers effective methods for delivery, and 

identifies the broad asset implications through sound governance and investment management.

Effective Investment Governance

Fiscal Service Governance and Capital Planning and Investment Control programs ensure the 

selection/re-selection, comparison, and prioritization of the most effective IT investments to 

support the mission and long-range plans for Fiscal Service and Treasury. These programs also 

ensure the IT investment portfolio is well managed, cost effective, and achieving intended results 

through monthly tracking and progress reports. A monthly investment health assessment of cost, 

schedule, operational performance, and risk is in place in addition to a formal TechStat process 

that engages appropriate senior level officials for insight and successful remediation of 

significant issues or risks.

Effective Project Execution

Fiscal Service has a disciplined and consistent approach to project management (PM) as 

facilitated through a bureau-wide project management program that manages PM standards, 

procedures, and training. In addition, a standing monthly project management community of 

practice is in place providing practitioners the opportunity for collaboration and continuous 

learning of creative problem-solving/solution design related to practical lessons learned. Each IT 

investment has a dedicated program manager and a fully staffed integrated program team. The 

systems that support each investment are enhanced using iterative development techniques.
Fiscal Service - 29

Enterprise Architecture Services

Enterprise Architecture (EA) services ensure that Fiscal Service applies a common language and 

framework to describe and analyze investments. Fiscal Service’s EA program is designed to 

facilitate cross-agency analysis of capabilities, knowledge, processes, and relationships to apply 

evidence-based techniques, identify duplicative investments, discover goals and opportunities for 

collaboration with other agencies, and establish a line-of-sight from the highest-level strategic 

goals to the infrastructure that enables the achievement of those goals. The value of EA services 

is to facilitate planning by documenting where Fiscal Service is currently and determining what 

the bureau should look like in the future in order to make plans to transition from current state to 

future state. A holistic suite of integrated services that incorporates business, data, technical, and 

security architecture perspectives enable the planning.

Enterprise Risk Management (ERM)

The nature of Fiscal Service’s work requires effective enterprise risk management and high 

levels of performance to ensure the bureau maintains operational excellence while seeking 

innovative solutions to improve efficiencies and transform financial management and the 

delivery of shared services in the Federal Government. As such, Fiscal Service has established 

an ERM office to promote a common understanding and approach to risk management and 

strengthen organizational capabilities to recognize, assess, and address risks that could disrupt 

the successful achievement of strategic objectives. Through the development and issuance of an 

ERM framework, policies, guidance, and tools, the bureau incorporates risk management 

practices in decision-making processes such as strategic and tactical planning, workforce 

planning, capital investment planning, and budget formulation. Fiscal Service will continue to 

communicate the importance of effective risk management to all employees.

Cybersecurity

Fiscal Service has a multi-faceted mission that promotes financial integrity and operational 

efficiency across the Federal Government. As such, protecting the information and technology 

resources that support the bureau’s mission are critically important. Financial integrity and 

operational efficiency are accomplished by effective, coordinated management of security risks 

and incidents that ensure the confidentiality, integrity, and availability of the bureau’s systems 

are maintained. Fiscal Service employs an in-depth defense strategy to protect against, detect, 

and respond to anomalies in the bureau’s network and systems. In addition, Enterprise 

Cybersecurity ensures Fiscal Service information technology resources are in compliance with 

the National Institute of Standards and Technology security standards and satisfies annual 

security audit requirements. 

A summary of capital investment resources, including major IT and non-technology investments, 

can be viewed and downloaded here: 

http://www.treasury.gov/about/budget-performance/Pages/summary-of-capital-investments.aspx

This website also contains a digital copy of this document.