Department of the Treasury

Treasury Franchise Fund

Congressional Budget 

Justification and Annual 

Performance Report and Plan

FY 2020
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Table of Contents

Section I – Budget Request........................................................................................................... 3

A – Mission Statement ............................................................................................................ 3

B – Summary of the Request................................................................................................... 3

1.1 – Resource Detail Table .................................................................................................... 4

1.2 – Budget Adjustments Table ............................................................................................. 4

C – Budget Increases and Decreases Description ................................................................... 5

1.3 – Operating Levels Table .................................................................................................. 7

D – Appropriations Language and Explanation of Changes................................................... 7

E – Legislative Proposals........................................................................................................ 7

Section II – Annual Performance Plan and Report................................................................... 8

A – Strategic Alignment.......................................................................................................... 8

B – Budget and Performance by Budget Activity................................................................... 9

2.1.1 Treasury Shared Services Programs Resources and Measures... Error! Bookmark not 

defined.9

2.1.2 Centralized Treasury Administrative Services Resources and Measures.................... 10

2.1.3 Administrative Services Resources and Measures....................................................... 10

2.1.4 Information Technology Resources and Measures...................................................... 13

C – Changes in Performance Measures................................................................................. 14

Section III – Additional Information ........................................................................................ 16

A – Summary of Capital Investments ................................................................................... 16

B. Treasury Franchise Fund Program Costs......................................................................... 17
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Section I – Budget Request

A – Mission Statement

Assist customer agencies in meeting their mission by providing responsive, customer-focused, 

cost-effective administrative and information technology support services.

B – Summary of the Request 

The Treasury Franchise Fund (TFF) supports effective administrative and information 

technology services through commitment to high quality services, efficient operations, and 

responsiveness to an ever changing federal landscape. Through use of the services of the TFF, 

federal agencies can focus on mission activities, achieve cost savings and avoidance through 

economies of scale and cost sharing opportunities, and take advantage of state-of-the art 

technologies and services provided by the Department of the Treasury to increase productivity 

and efficiency in their operations. 

The TFF providers include Departmental Offices’ Treasury Shared Services Programs (TSSP), 

Departmental Offices’ Centralized Treasury Administrative Services (CTAS), and the Bureau of 

the Fiscal Service’s Administrative Resource Center (ARC). TFF providers offer financial 

management, procurement, travel, human resources, information technology, and other 

administrative services to federal customers on a fully cost recoverable, fee-for-service basis. 

Treasury moved the Departmental Offices’ (DO) CTAS into the Treasury Franchise Fund in FY 

2019 to consolidate broad-scale administrative functions and capital investment activities into 

one account.

ARC’s sharing of mission support (including information technology) services model is directly 

aligned with the President’s Management Agenda (PMA) - Cross Agency Priority (CAP) Goal 5 

(Expanding the use of quality shared services), the Office of Management and Budget’s (OMB) 

M-17-22 Reform Plan, and Treasury’s Future of Federal Financial Management vision. As the 

only federal provider to successfully transition and support a cabinet level agency, ARC has 

demonstrated shared services viability for agencies of all sizes, funding sources and missions for 

over 20 years. ARC demonstrates the value of delivering quality services, containing costs, 

achieving a high level of customer satisfaction and continual improvement. Through planned 

initiatives, ARC will partner with agencies, OMB and the established interagency governance

processes to implement the Treasury 10 year vision and expansion of federal shared services, 

including integration with CAP Goal 5. In addition, ARC will continue to expand services to 

new customers and achieve high performance through:

• Optimizing efficiency and reducing costs,

• Reducing customer risk,

• Improving performance and stewardship,

• Ensuring compliance and strong internal controls, and

• Increasing the timeliness and transparency of performance data to better inform agency 

decision makers.

The TFF providers will continue to be integral federal partners to customer agencies by 

providing responsive, high quality and cost effective shared services to federal agencies through 
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our commitment to streamlined processes to ensure compliance and eliminate redundancy, and 

focus on maximizing cost sharing opportunities that take advantage of economies of scale. 

The Treasury Franchise Fund aligns to the following Treasury strategic goals as presented in the 

FY 2018 - 2022 strategic plan:

• Goal 4: Transform Government-wide Financial Stewardship

• Goal 5: Achieve Operational Excellence

1.1 – Resource Detail Table Dollars in Thousands

Treasury Franchise Fund

Budgetary Resources

FTE AMOUNT FTE AMOUNT FTE AMOUNT FTE AMOUNT FTE AMOUNT

Revenue/Offsetting Collections

Treasury Shared Services Programs $236,221 $232,515 $249,436 $16,921 7.28%

Centralized Treasury Administrative 

Services NA $140,522 $166,591 $26,069 18.55%

Administrative Support Services $160,743 $155,315 $170,535 $15,220 9.80%

Information Technology Services $197,335 $185,066 $188,572 $3,506 1.89%

Recoveries from Prior Years $8,541 $19,196 $22,925 $3,729 19.43%

Unobligated Balances from Prior Years $182,961 $196,071 $211,837 $15,767 8.04%

Total Revenue/Offsetting Collections $785,801 $928,684 $1,009,897 $81,212 8.74%

Expenses/Obligations

Treasury Shared Services Programs 234 $241,845 239 $235,515 260 $274,017 21 $38,502 8.79% 16.35%

Centralized Treasury Administrative 

Services NA NA 207 $140,522 201 $166,591 (6) $26,069 -2.90% 18.55%

Administrative Support Services 933 $150,876 969 $153,375 1,058 $170,535 89 $17,160 9.18% 11.19%

Information Technology Services 476 $197,009 504 $187,435 504 $189,971 0 $2,536 0.00% 1.35%

Total Expenses/Obligations 1,643 $589,730 1,919 $716,847 2,023 $801,114 104 $84,267 5.42% 11.76%

Net Results $196,071 $211,837 $208,783 ($3,055) -1.44%

FY 2018 FY 2019 FY 2020 FY 2019 to FY 2020

Actual Estimated Estimated $ Change % Change

1.2 Budget Adjustment

Treasury Franchise Fund FTE Amount

FY 2019 Estimated 1,919 $716,847

Changes to Base:

Maintaining Current Levels (MCLs): $9,728

Non-Pay $9,728

Subtotal Changes to Base 0 $9,728

Total FY 2020 Base 1,919 $726,575

Program Changes:

Program Increases: 104 $75,604

Operations and Maintenance of Prior-year Enterprise-w ide Cybersecurity Investments 

(TSSP) 8 $8,821

Program changes/Realignment to TSSP 0 $22,415

Program changes/Realignment to CTAS 7 $28,312

Customer Grow th (ARC Admin) 89 $16,056

Program Decreases: 0 ($1,065)

Continuous Diagnostics and Mitigation Licenses (TSSP) 0 ($1,065)

Subtotal Changes to Base 104 $74,539

Total FY 2020 Estimated 2,023 $801,114

Dollars in Thousands
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C – Budget Increases and Decreases Description

Maintaining Current Levels (MCLs) ................................................... + $9,728,000 / + 0 FTE

Non-Pay +$9,728,000 / +0 FTE 

Funds are required for non-labor expenses such as travel, contracts, rent, supplies, and 

equipment.

Program Increases + $75,604,000 / + 104 FTE

Operations and Maintenance of Prior-year Enterprise-wide Cybersecurity Investments (TSSP), 

+$8,821,000, +8 FTE

The TFF requires to increase TSSP by $8,821,000 to transition operations and maintenance costs 

from the Cybersecurity Enhancement Account (CEA) to the TFF. Funding to pay these bills is 

included in the individual bureau Congressional Justifications. These bureau funds will support 

operations and maintenance of the following cybersecurity projects that were initially 

implemented with CEA funding and per Department of Homeland Security directives:

• Continuous Mitigation and Diagnostics (CDM) Licenses Phase II

• Trusted Internet Connection (TIC) Encrypted Traffic Inspection

• Endpoint Incident Response

• Enhanced Packet Capture

• Government Security Operations Center (GSOC) Analytics and Expansion

• Malware Content Filter

Program Changes/Realignment to TSSP, +22,415,000, +0 FTE

The TFF requires changes to TSSP to facilitate quality customer service, address the growing 

needs of agencies, and attain goals set by the Administration. Bureaus will fund changes that 

increase efficiency and manage costs while also receiving quality services attributed to the TFF. 

TSSP changes include

• Increase of program support by $1,187,000 for anticipated shared and customer specific 

needs across the shared services programs. 

• Expend an additional $4,092,000 to Treasury Network (TNET) service changes for the 

Internal Revenue Service (IRS) toll-free network circuits.

• Expending an estimated $3,000,000 in FY 2019 to transition from the current Networx 

contract to the General Services Administrative (GSA) Enterprise Infrastructure Support 

(EIS) contract. For FY 2020, The TFF requires to expend an additional $17,136,000 for 

the multi-year transition project. The transition of the current contract is dependent on 

timelines established by GSA and costs may be revised once the contract is awarded.

In FY 2020, the Credit Modeling and Web Solutions programs will be realigned from CTAS to 

TSSP. The shift of these programs results in a more efficient method of formulating program 

budgets and executing customer billings by consolidating these programs into TSSP. The 

transitions of these programs has a net neutral effect on FTEs and budgetary resources for TFF.

Program changes/Realignment to CTAS, +28,312,000, +7 FTE

The TFF requires an increase to the CTAS program to provide Departmental Offices, specifically 

for the Departmental Offices (DO) Salaries and Expenses (SE) and Terrorism Financial 

Intelligence (TFI) initiatives, with advanced capabilities in administrative support and 
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information security. With these programmatic changes CTAS can properly and proficiently 

provide increased administrative support within DO SE and TFI. CTAS program changes and 

realignment include:

• Expend $23,053,000 and 4 FTE increase in support of administrative costs contained 

within DO SE. This funding will support the expansion of Treasury’s implementation of 

the Committee on Foreign Investment in the United States (CFIUS) program in addition 

to initiatives in support of Critical Infrastructure Protection, Domestic Finance, and Tax 

Policy. This will include funding for the construction of secure spaces and the 

development of a case management system associated with the growth of the CFIUS 

program. Funding would also support administrative functions necessary to manage the 

increased CFIUS caseload as well as program growth in Domestic Finance and Tax 

Policy.

• Expend $1,631,000 in support of administrative costs associated with the DO Office of 

Terrorism and Financial Intelligence (TFI) initiatives contained in the DO TFI FY 2020 

Congressional Justification.

• Increase CTAS by $778,000 to transition operations and maintenance costs to the TFF for 

Communications Security (COMSEC).

• Increase CTAS by $2,850,000 and 3 FTE to transition operations and maintenance costs 

from the CEA to the TFF for Treasury Secure Data Network (TSDN).

Customer Growth (ARC Admin), +$16,056,000 +89 FTE

In FY 2018 ARC initiated shared services transitions with the four agencies listed below and 

anticipates full implementation by FY 2020. These transitions demonstrate the support of ARC 

and these agencies for the Administration’s sharing of quality services CAP Goal 5 and a 

commitment to maximizing resource allocations to mission activities. The program increase 

reflects operations and maintenance costs, and provides cost sharing and avoidance opportunities 

for both the new and current agencies supported by ARC.

• National Capital Planning Commission

• U.S. Consumer Product Safety Commission

• Corporation for National and Community Service

• National Records and Archive Administration

Program Decreases - $1,065,000 / -0 FTE

Continuous Diagnostics and Mitigation Licenses (TSSP), -$1,065,000 -0 FTE

The TFF expects a decrease in the cost of Continuous Diagnostics and Mitigation (CDM) 

licenses from the original estimates that were provided by the Department of Homeland Security. 

Treasury bureaus have requested $5,081,000 for CDM licenses in their individual bureau FY 

2020 Congressional Justifications.
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1.3 Operating Levels Table

Dollars in Thousands

Treasury Franchise Fund FY 2018 FY 2019 FY 2020

Object Classification Actual Estimated Estimated

11.1 - Full-time permanent 140,305 165,453 175,089

11.3 - Other than full-time permanent 533 844 903

11.5 - Other personnel compensation 2,229 3,184 3,293

11.6 - Overtime 2,374 2,275 2,388

11.9 - Personnel Compensation (Total) 145,441 171,756 181,673

12.0 - Personnel benefits 50,009 63,224 67,257

13.0 - Benefits for former personnel 425 0 0

Total Personnel and Compensation Benefits $195,875 $234,980 $248,930

21.0 - Travel and transportation of persons 1,400 1,644 1,790

22.0 - Transportation of things 17 38 44

23.1 - Rental payments to GSA 0 36,193 37,491

23.2 - Rental payments to others 103 320 326

23.3 - Communication, utilities, and misc charges 65,063 72,509 78,878

24.0 - Printing and reproduction 92 331 369

25.1 - Advisory and assistance services 89,970 54,005 86,391

25.2 - Other services 25,033 35,923 37,108

25.3 - Other purchases of goods & serv frm Govt ac 92,672 140,870 145,562

25.4 - Operation and maintenance of facilities 20 44 42

25.7 - Operation and maintenance of equip 84,555 87,484 103,731

26.0 - Supplies and materials 1,291 3,172 3,289

31.0 - Equipment 33,230 42,079 45,142

32.0 - Land and structures 0 7,255 12,021

44.0 - Refunds 392 0 0

91.0 - Confidential Expenditures 17 0 0

Total Non-Personnel 393,855 481,867 552,184

New Budgetary Resources $589,730 $716,847 $801,114

FTE 1,643 1,919 2,023

D – Appropriations Language and Explanation of Changes

The Treasury Franchise Fund receives no annually appropriated resources from Congress.

E – Legislative Proposals

The Treasury Franchise Fund does not have legislative proposals.
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Section II – Annual Performance Plan and Report

A – Strategic Alignment

Alignment with the Treasury Strategic Plan:

The Treasury Franchise Fund aligns to the following Treasury strategic goals and objectives as 

presented in the FY 2018 - 2022 strategic plan:

Goal 4: Transform Government-wide Financial Stewardship

• Objective 4.3 – Federal Financial Performance – Improve federal financial management 

performance using innovative practices to support effective government.

Goal 5: Achieve Operational Excellence

• Objective 5.1 – Workforce Management – Foster a culture of innovation to hire, engage, 

develop, and optimize a diverse workforce with the competencies necessary to accomplish 

our mission.

• Objective 5.2 – Treasury Infrastructure – Better enable mission delivery by improving the 

reliability, security, and resiliency of Treasury’s infrastructure.

• Objective 5.3 – Customer Value – Improve customer value by increasing the quality and 

lowering the cost of Treasury’s products and services.

With more focus on opportunities for federal agencies to share quality mission support services 

and enhance federal mission effectiveness by increasing usage of cloud-based solutions, reducing

cybersecurity risks, and building a modern Information Technology (IT) workforce, the TFF is 

well positioned in FY 2020 to be a key federal resource. Through a standardized “build once, use 

many” service model, a proven record of high performance, and direct alignment with PMA 

CAP Goal 5 and in support of OMB’s Management Reform Plan and Treasury’s Future of 

Federal Financial Management, the TFF service providers stand ready to streamline federal 

mission support services and advance the shared services program by leading, transforming and 

delivering services that set the benchmark for federal shared services by means of:

• Delivering high quality services at optimal efficiency,

• Achieving a high level of customer satisfaction,

• Leveraging modern, innovative solutions to increase quality and maximize resources,

• Maximizing cost sharing, savings, and avoidance through expanding customers services to 

generate millions of dollars in cost avoidance resulting from use of shared financial 

management systems by FY 2023, lastly

• Providing responsive and accessible IT services and solutions through modern infrastructure, 

advanced cybersecurity capabilities, and implementation of enhanced technology strategies.
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B – Budget and Performance by Budget Activity

2.1.1 Treasury Shared Services Programs Resources and Measures

Dollars in Thousands

Note: After collaboration with Office of Strategic Planning and Performance Improvement (OSPPI) and OMB the TFF reviewed performance metrics to 

determine best practices resulting in the discontinuing of inefficient measures. 

Treasury Shared Services Programs Budget and Performance

($274,017,000 from offsetting collections):

Treasury Shared Services Programs (TSSP) provides administrative and information technology 

services on a competitive basis, and also delivers outstanding customer service. In an effort to 

better support the goals and objectives of the current Treasury Strategic Plan; TSSP has 

undergone a review of all performance metrics in collaboration the the Office of Strategic 

Planning and Performance Improvement (OSPPI) and OMB to streamline metrics for best 

practices which resulted in the discontinuing of inefficient measures. The new measures will 

allow TSSP to focus on broader based metrics to gauge customer satisfaction, operations support 

resources, and the benefit from centralized approaches to program support and administration.

In FY 2020, TSSP will continue to support a standardized approach to shared services by 

transitioning the operations and maintenance portion of the CEA investments to TSSP. TSSP 

will support the following cybersecurity efforts in FY 2020:

• Continuous Mitigation and Diagnostics (CDM) Licenses Phases I and II

• Trusted Internet Connection (TIC) Encrypted Traffic Inspection

• Endpoint Incident Response

• Enhanced Packet Capture

• Government Security Operations Center (GSOC) Analytics

 Resource Level FY 2014 FY 2015 FY 2016 FY 2017 FY 2018 FY 2019 FY 2020

Actual Actual Actual Actual Actual Estimated Request

Expenses/Obligations 165,419 225,024 229,070 235,811 241,845 235,515 274,017

Budget Activity Total $165,419 $225,024 $229,070 $235,811 $241,845 $235,515 $274,017

FTE 209 251 228 235 234 239 260

Measure FY 2014 FY 2015 FY 2016 FY 2017 FY 2018 FY 2018 FY 2019 FY 2020

Actual Actual Actual Actual Actual Target Target Target

Customer Satisfaction with Financial 

Planning Staff 59.1 63.0 69.0 75.0 68.0 62.0 DISC DISC

ECM/Web Solutions Response Time 

to Resolve ECM and Web Solutions 

Non-Critical Issues/Help Desk 

Tickets within 10-15 Business Days

95.0 82.0 82.0 90.8 97.5 85.0 DISC DISC

HR Connect Customer Satisfaction 90.1 83.0 82.0 83.0 86.0 83.0 DISC DISC

HR Connect Employee Update Files - 

Transmission of Employee Update 

Fields Made to the Specified 

External Benefit Provider Within 

Established Business Timeframes

100.0 97.3 100.0 98.4 99.2 90.0 DISC DISC

HR Connect Number of Tickets 

Escalated to Tier 3 242.0 128.0 NA 173.0 238.0 200.0 DISC DISC

Average Cost per FTE N/A N/A N/A N/A N/A N/A 1,383.0 1,460.0

Annual Effective Spend Rate N/A N/A N/A N/A N/A N/A 96.0 96.0

Customer Satisfaction N/A N/A N/A N/A N/A N/A B TBD

Key: Disc - Discontinue; B - Baseline
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• GSOC Facility and Contract Expansion

• Malware Content Filter

2.1.2 Centralized Treasury Administrative Services Resources and Measures

Note: After collaboration with Office of Strategic Planning and Performance Improvement (OSPPI) and OMB the TFF reviewed performance metrics to 

determine best practices resulting in the discontinuing of inefficient measures. 

Centralized Treasury Administrative Services Budget and Peformance

($166,591,000 from offsetting collections):

Centralized Treasury Administrative Services (CTAS) provides administrative support to offices 

within Treasury’s Departmental Offices. This support includes administrative functions such as 

financial management, travel, human resources, information technology, and facilities 

management. The programs formerly residing under DO SE fully transitioned to CTAS in FY 

2019. The TFF continues to partner with DO to refine CTAS costing and will adjust customer 

bills as usage methodologies are enhanced.

In FY 2020, CTAS will support the transition of the operations and maintenance of CEA 

investments by hosting the following programs:

• Treasury Secure Data Network (TSDN)

• Communications Security (COMSEC)

2.1.3 Administrative Services Resources and Measures 

Dollars in Thousands

 Resource Level FY 2014 FY 2015 FY 2016 FY 2017 FY 2018 FY 2019 FY 2020

Actual Actual Actual Actual Actual Estimated Request

Expenses/Obligations NA NA NA NA NA 140,522 166,591

Budget Activity Total $0 $0 $0 $0 $0 $140,522 $166,591

FTE NA NA NA NA NA 207 201

Measure FY 2014 FY 2015 FY 2016 FY 2017 FY 2018 FY 2018 FY 2019 FY 2020

Actual Actual Actual Actual Actual Target Target Target

Annual Effective Spend Rate N/A N/A N/A N/A N/A N/A 96.0 96.0

Customer Satisfaction N/A N/A N/A N/A N/A N/A B TBD

Key: Disc - Discontinue; B - Baseline

Dollars in Thousands

FY 2014 FY 2015 FY 2016 FY 2017 FY 2018 FY 2019 FY 2020

Actual Actual Actual Actual Actual Estimated Estimated 

Expenses/Obligations $128,904 $146,282 $156,869 $157,284 $150,876 $153,375 $170,535

$128,904 $146,282 $156,869 $157,284 $150,876 $153,375 $170,535

816 936 988 957 933 969 1,058

 Resource Level 

Budget Activity Total

FTE 
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Note: After collaboration with Office of Strategic Planning and Performance Improvement (OSPPI) and OMB the TFF reviewed performance metrics to 

determine best practices resulting in the discontinuing of inefficient measures. 

Administrative Services Budget and Performance 

($170,535,000 from offsetting collections):

The TFF’s Administrative Services are provided by Fiscal Service’s Administrative Resource 

Center (ARC Admin) and are directly aligned with the Administration’s CAP Goal 5 and 

supports OMB’s Reform Plan and the Department of the Treasury’s shared services initiatives. 

As a critical strategic partner to OMB and Treasury, ARC supports:

• the Financial Management Line of Business, designated Federal Shared Services 

Provider by OMB, 

• the Budget Formulation and Execution Line of Business, designated Federal Shared 

Service Provider by OMB, and

• Treasury's Human Resources Line of Business.

ARC Admin provides high quality mission support services to 76 federal agencies in the areas of 

financial management, procurement, travel and relocation, and human resources. Service value 

is achieved as agencies focus on mission activities, cost sharing opportunities in systems’ capital 

investments and maintenance. ARC Admin’s commitment to improvement resulted in reduced 

operating costs because of services that were standardized, compliant, streamlined, high quality 

and responsive.

ARC Admin has a history of high performance and is considered a leader in delivering high 

quality, cost effective federal shared services. ARC Admin continues to be a vehicle of success 

through new federal agency partnerships and operational excellence, meeting or exceeding 

performance measures, achieving high customer satisfaction results, and using cost effective and 

stable prices. ARC relentlessly manages a high volume of demand and advance services 

Measure FY 2014 FY 2015 FY 2016 FY 2017 FY 2018 FY 2019 FY 2020

Actual Actual Actual Actual Actual Target Target

Customer Unmodified Audit Opinions % NA NA NA NA 100.0 100.0 100.0

Percentage of shared services service level 

agreement performance metrics met or 

exceeded (%)

NA NA NA NA NA B 94.0

Customer Satisfaction % NA NA NA NA NA B 80.0

Direct Cost as a Percentage of Award Dollars 0.4 0.1 0.2 0.2 0.3 DISC DISC

Direct Cost per AP Transaction 65.4 47.2 59.1 45.5 49.4 DISC DISC

Direct Cost per FTE in Core HR Services 976.3 963.0 1,070.3 1,118.8 1,108.7 DISC DISC

Direct Cost per System User - Oracle 18,261.0 21,724.0 16,241.0 16,356.0 13,406.0 DISC DISC

Direct Cost per Travel Voucher 24.8 21.1 19.8 7.8 8.3 DISC DISC

First Call Resolution - Oracle % 61.0 56.7 50.3 81.5 82.2 DISC DISC

Hiring Timeliness % 89.0 86.7 84.8 85.2 97.8 DISC DISC

Indirect Cost Admin Services % 27.1 27.5 22.1 21.9 20.3 DISC DISC

Timely Contract Issuance N/A N/A 89.3 89.3 90.4 DISC DISC

Travel Voucher Payments Timeliness % 99.0 99.18 99.87 99.84 99.56 DISC DISC

Unqualified Audit Opinions % 96.0 100.0 100.0 100.0 100 DISC DISC

Key: DISC - Discontinued; B - Baseline
TFF - 12

delivered by supporting agency due diligence reviews and developing a forward looking, multiyear deployment schedules, efficient transitions of new agencies. Services continue to improve

on delivery of customer centric solutions that enable agencies to focus on missions and avoid 

redundancies within administrative operations creating cost avoidance across government.

In FY 2019 and FY 2020, ARC Admin will continue to provide high quality, mission support 

services through operational excellence and innovation, deployment of business intelligence/data 

analytics and accounting reconciliation and financial statement solutions. 

Description of Performance:

ARC Admin is continually dedicated to increasing the quality of services provided to customers 

and modified metrics in order to focus on customer satisfaction. By utilizing metrics that 

concentrate on customer input ARC Admin is able to cater to the specific needs of agencies 

across government. ARC Admin’s high performance is further demonstrated by the 95 percent 

customer satisfaction rate obtained by customer surveys and meetings or exceeding 94 percent of 

agency support service measures (including 100 percent positive customer audit results) from FY 

2017 – FY 2018. ARC Admin dropped customer prices by 6 percent in FY 2019 through cost 

containment and prioritization, while continuing to ensure compliance and implementing service 

enhancements that include: 

• Expanded, improved, and implemented services and new requirements in support of 

current and future customers,

• Implemented Phase 1 of the Oracle Service Oriented Architecture initiative, providing 

flexibility for third party integrations and ARC’s standard solution,

• Deployed Concur’s “Skybridge” and mobile enhancements, improving travel booking 

and user convenience/experience by increasing access and availability of system, also

• Successfully met new DATA Act reporting requirements for all customers, standardizing 

information ensuring federal expenditures are more easily accessible and transparent for 

public consumption

• During FY 2018, ARC Admin remained responsive to the changing federal landscape, as 

demonstrated by meeting or exceeding 91 percent of congressional budget performance 

measures. The HR service area continue to be greatly impacted by the implementation of 

the federal hiring freeze and decreasing of the federal workforce yet ARC Admin only 

missed a cost target by 5 percent. In FY 2019-2020, ARC Admin will continue to 

strategically plan customer agencies to forecast changes, enabling resource alignment to 

support changes in demand. In addition, ARC Admin is streamlining performance 

measures to better align with Treasury’s Strategic Plan and PMA CAP Goal 5. The new 

measures, focus on ARC Admin results related to overall service performance, including 

service integrity related to audit performance, and customer satisfaction. ARC will 

continue to demonstrate a commitment to meeting quality and timeliness responsibilities 

for customers while also receiving and planning actions using customer perspectives of 

ARC’s shared service quality, and overall value.
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2.1.4 Information Technology Resources and Measures

Information Technology Services Budget and Performance 

($189,911 from offsetting collections)

The TFF’s Information Technology Services are provided by Fiscal Service’s Administrative 

Resource Center (ARC IT) and are directly aligned with the President’s Management Agenda 

CAP Goal 5 and supports OMB’s Reform Plan and the Department of the Treasury’s shared 

services initiatives. 

ARC IT provides shared IT services, including hosting, software development, security and other 

support services to 10 federal agencies and end user support services to the Bureau of the Fiscal 

Service. Customer value is maximized through consolidated IT infrastructures and standardized 

IT service delivery in a modern, innovative, and secure environment.

The ARC IT has a history of high performance in providing responsive, innovative, and secure 

solutions to meet the business needs of their customers. In recent years, ARC IT has undertaken 

initiatives to strengthen the security posture of their solutions and been instrumental in 

Treasury’s overall cyber-security enhancements and modernization efforts. In FY 2019-2020, 

ARC IT has an enterprise technology modernization initiative to design measurable, agile and 

cost effective IT solutions that increase resiliency, strengthen cybersecurity controls, and ensure 

alignment with business functions and capabilities needs. In addition, ARC IT has the following 

plan to ensure IT services and capabilities delivered are portable, reusable, scalable, and resilient, 

with the additional capability for automated deployment.

Dollars in Thousands

FY 2014 FY 2015 FY 2016 FY 2017 FY 2018 FY 2019 FY 2020

Actual Actual Actual Actual Actual Estimated Estimated 

Expenses/Obligations $149,992 $162,895 $192,877 $195,441 $197,009 $187,435 $189,971

$149,992 $162,895 $192,877 $195,441 $197,009 $187,435 $189,971

459 459 499 493 476 504 504

 Resource Level

Budget Activity Total

FTE 

Measure FY 2014 FY 2015 FY 2016 FY 2017 FY 2018 FY 2019 FY 2020

Actual Actual Actual Actual Actual Target Target

Fiscal IT Hosting – Percentage of Time Service is 

Operational (Uptime Excluding Planned Maintenance) N/A N/A 99.8 99.0 99.8 99.0 99.0

Number of engagements in strategic sourcing, to 

include new IT customers, new scope of work for 

existing customers, or new FITARA compliant 

contracts available beyond Fiscal Service [#]

N/A N/A 1.0 2.0 1.0 2.0 2.0

Percentage of POA&Ms Scheduled for closure in last 

30 days - closed early or on time N/A N/A 69.6 90.0 91.6 DISC DISC

Key: DISC - Discontinued; B - Baseline

Note 1: "Number of Engagements in Strategic Sourcing for "Service Provider" or Other Shared Services Opportunity" renamed to "Number of engagements in strategic sourcing, to 

include new IT customers, new scope of work for existing customers, or new FITARA compliant contracts available beyond Fiscal Service [#]". 

Note 2: After collaboration with Office of Strategic Planning and Performance Improvement (OSPPI) and Office of Management and Budget (OMB) the TFF reviewed 

performance metrics to determine best practices resulting in the discontinuing of inefficient measures.”
TFF - 14

• Expand strategies under Cloud Sprint Teams, 

• Establish Cloud Orchestration & Automation Toolsets,

• Begin building micro-services, and

• Complete the IT Modernization Plan (Phase 3-Modernization Roadmap).

Description of Performance:

ARC IT services has a long history of high performance, including maintaining a high standard 

of hosting availability (99 percent) through a highly skilled workforce with sufficient depth to 

cover a 24/7 operation and a commitment to infrastructure replacement that minimizes 

technology and cybersecurity risks. In addition, with alignment to the PMA, ARC IT continues 

to emphasize and measure performance in executing IT acquisition strategies that leverage or 

negotiate procurement awards maximizing federal buying power in order to reduce costs and to 

achieve increased service levels, and has continued focus on remediating and mitigating.

In FY 2018, ARC IT continued to achieve high performance as demonstrated through meeting or 

exceeding two of the budgetary performance measures. The remaining performance measure 

was not met due to increased priority to other key initiatives, including IT modernization 

planning and strengthening of IT services cybersecurity posture. Looking forward, in FY 2019-

2020, ARC IT is streamlining performance measures to demonstrate our commitment and 

alignment with customer support priorities and the Administration’s focus areas.

C – Changes in Performance Measures

 

Performance Measure or Indicator Proposed Change and Justification

1. Customer Satisfaction with Financial 

Planning Staff (TSSP)

Discontinue – Replaced by new comprehensive 

measures.

2. ECM/Web Solutions Response Time to 

Resolve ECM and Web Solutions NonCritical Issues/Help Desk Tickets within 

10-15 Business Days (TSSP)

Discontinue – Replaced by new comprehensive 

measures.

3. HR Connect Customer Satisfaction 

(TSSP)

Discontinue – Replaced by new comprehensive 

measures.

4. HR Connect Employee Update Files –

Transmission of Employee Update 

Fields Made to the Specified External 

Benefit Provider Within Established 

Business Timeframes (TSSP)

Discontinue – Replaced by new comprehensive 

measures.
TFF - 15

5. HR Connect Number of Tickets 

Escalated to Tier 3 (TSSP)

Discontinue – Replaced by new comprehensive 

measures.

6. Customer Satisfaction (TSSP) Add – This target measures the general 

satisfaction of Treasury and non-Treasury 

customers with the services provided by TSSP 

programs. TSSP will survey customers and 

provide the percentage of customers who 

provide a response of 4 or 5 on a 5 point scale.

7. Customer Satisfaction (CTAS) Add – This target measures the general 

satisfaction of Treasury customers with the 

services provided by CTAS programs. CTAS 

will survey customers and provide the 

percentage of customers who provide a response 

of 4 or 5 on a 5 point scale.

8. Customer Unmodified Audit Opinions 

(ARC Admin)

Modify – Previous measure was titled 

“Unqualified Audit Opinions”. Renamed to 

clarify the performance measured.

9. Percentage of Shared Services Service 

Level Agreement Performance Metrics 

Met or Exceeded (ARC Admin)

Add – This measure tracks service level 

agreements (SLA) performance metrics that met 

or exceeded service level targets compared to 

the total number of SLA metric targets across all 

ARC clients (4 service lines with combined 83 

operational metrics meeting each individual 

operational metric target).

10. Customer Satisfaction (ARC Admin) Add – This measure tracks the customer’s 

satisfaction level with ARC’s services looking at 

the organization’s overall performance.

11. Direct Cost as a Percentage of Award 

Dollars (ARC Admin)

Discontinue – Replaced by aggregate level 

measure. 

12. Direct Cost per AP Transaction (ARC 

Admin)

Discontinue – Replaced by aggregate level 

measure. 

13. Direct Cost per FTE in Core HR 

Services (ARC Admin)

Discontinue – Replaced by aggregate level 

measure. 

14. Direct Cost per System User – Oracle 

(ARC Admin)

Discontinue – Replaced by aggregate level 

measure. 

15. Direct Cost per Travel Voucher (ARC 

Admin)

Discontinue – Replaced by aggregate level 

measure. 
TFF - 16

16. First Call Resolution – Oracle (ARC 

Admin)

Discontinue – Replaced by aggregate level 

measure. 

17. Hiring Timeliness (ARC Admin) Discontinue – Replaced by aggregate level 

measure. 

18. Indirect Cost Admininstrative Services 

(ARC Admin)

Discontinue – Replaced by aggregate level 

measure. 

19. Timely Contract Issuance (ARC Admin) Discontinue – Replaced by aggregate level 

measure. 

20. Travel Voucher Payments Timeliness 

(ARC Admin)

Discontinue – Replaced by aggregate level 

measure. 

21. Number of Engagements in Strategc 

Sourcing, to Include New IT Customers, 

New Scope of Work for Existing 

Customers, or New FITARA Compliant 

Contracts Available Beyond Fiscal 

Service (ARC IT)

Modify – Previous measure was “Number of 

Engagements in Strategic Sourcing or ‘Service 

Provider’ or Other Shared Services Opportunity. 

Measure reflects the ARC IT commitment to the 

President’s Management Agenda by reporting 

on opportunities to provide services to new 

customers, expand service scope, or realize 

economies of scale by sponsoring contracts used 

across government (supports the Federal IT 

Acquisition Reform Act).

22. Percentage of POA&Ms Scheduled for 

Closure in Last 30 Days – Closed Early 

or On Time

Discontinue – It was determined that this 

measure is specific to a business line and should 

not be reported at the Treasury departmental 

level.

 

Section III – Additional Information

A – Summary of Capital Investments

The TFF’s planned investments enhance the capabilities and capacity of our financial 

management shared services. Investing in service oriented architecture will allow customers to 

streamline application connections resulting in benefits that include reducing development time, 

using industry development best practices for coding efforts, allowing real time processing of 

transactional data between systems, and independent communication between systems. This 

effort will also reduce redundancy, providing more flexible and efficient interfaces with 

customers' third-party applications. 

The TFF plans to expand the use of an enterprise-wide financial statement reporting tool and 

update operational (transactional) reporting and analytical tools in order to provide a more 
TFF - 17

efficient interpretation of large volumes of data, long-term stability, and improved presentation 

and distribution capabilities.

A summary of capital investment resources, including major information technology and nontechnology investments can be found at:

http://www.treasury.gov/about/budget-performance/Pages/summary-of-capital-investments.aspx

This website also contains a digital copy of this document.

The Administrative Resource Center capital investments are contained within the Fiscal Service 

capital investment summary. The Treasury Shared Service Programs capital investments are 

contained within the Departmental Offices capital investment summary.

B. Treasury Franchise Fund Program Costs

This information is provided to fulfill requirements of Section 124 of the FY 2018Financial 

Services and General Government approprations bill.
TFF - 18

Treasury Franchise Fund – Treasury Shared Services Programs, FY 2018 Total Charges 

by Customer

2018 TSSP Customers

Enterprise Business 

Solutions

Infrastructure 

Operations Cybersecurity

IT Strategy and 

Technology 

Management

Non-Information 

Technology Services Total

Alcohol Tobacco Tax and Trade Bureau $ 307,498 $ 618,380 $ 60,806 $ 24,645 $ 410,650 $ 1,421,980

Bureau of Printing and Engraving $ 1,065,043 $ 3,721,488 $ 215,298 $ 90,071 $ 796,851 $ 5,888,753

Bureau of the Fiscal Service $ 3,561,598 $ 766,993 $ 265,880 $ 103,665 $ 1,670,316 $ 6,368,452

Consumer Financial Protection $ 1,213,111 $ 3,338 $ - $ - $ 186,533 $ 1,402,982

DHS Office of Inspector General $ - $ - $ - $ - $ 5,854 $ 5,854

DHS Customs and Immigration Service $ - $ - $ - $ - $ 50,736 $ 50,736

DHS Headquarters $ - $ - $ - $ - $ 118,951 $ 118,951

DHS U.S. Secret Service $ 1,429,374 $ 12,786 $ - $ - $ 58,880 $ 1,501,040

Community Development Financial Institutions 

Fund $ 355,563 $ 20,232 $ 8,661 $ 3,765 $ 107,587 $ 495,808

DC Pensions $ 31,052 $ 89,044 $ 2,688 $ 1,076 $ 56,843 $ 180,702

Federal Financing Bank $ 30,281 $ 136,467 $ 3,909 $ 1,565 $ 71,517 $ 243,738

Financial Stability Oversight Council $ 352,358 $ 128,873 $ 2,810 $ 1,125 $ 69,002 $ 554,167

Treasury Office of Financial Research $ 266,537 $ 5,488,695 $ 211,022 $ 10,904 $ 365,390 $ 6,342,548

Treasury Office of Financial Stability $ 1,063,184 $ 294,539 $ 6,475 $ 2,592 $ 221,500 $ 1,588,289

Treasury Office of Technical Assistance $ 19,333 $ 73,984 $ 1,466 $ 587 $ 121,547 $ 216,918

Small Business Lending Fund Administration $ 8,033 $ 52,497 $ 855 $ 342 $ 36,462 $ 98,189

Treasury Departmental Offices $ 4,517,114 $ 9,180,875 $ 601,833 $ 69,436 $ 3,138,171 $ 17,507,429

State Small Business Credit Initiative 

Administration $ - $ - $ - $ - $ - $ -

Treasury Executive Office of Asset Forfeiture $ 1,714,961 $ 156,568 $ 3,054 $ 1,222 $ 109,385 $ 1,985,190

Treasury Terrorism Risk Insurance Program $ 5,742 $ 42,512 $ 1,221 $ 489 $ 28,674 $ 78,638

Department of Commerce $ 10,368,216 $ 94,106 $ - $ - $ 457,200 $ 10,919,523

DOC ITA $ - $ - $ - $ - $ 24,877 $ 24,877

DOD - U.S. Air Force $ - $ - $ - $ - $ 187,572 $ 187,572

Department of Energy $ - $ - $ - $ - $ 2,929 $ 2,929

Department of Interior $ 92,711 $ - $ - $ - $ 3,584 $ 96,296

DOJ - Drug Enforcement Agency $ - $ - $ - $ - $ 64,204 $ 64,204

DOJ - Executive Office of Immigration Review $ - $ - $ - $ - $ 19,780 $ 19,780

DOJ - U.S. Marshal Service $ - $ - $ - $ - $ 39,329 $ 39,329

DOJ Alcohol Tobacco Firearms and Explosives $ 1,448,716 $ 16,205 $ - $ - $ 110,207 $ 1,575,128

Department of Labor $ 5,245,685 $ 30,330 $ 19,801 $ - $ 201,690 $ 5,497,506

DOL - Bureau of Labor Statistics $ - $ - $ - $ - $ 22,071 $ 22,071

DOL - Office of the Inspector General $ - $ - $ - $ - $ 8,242 $ 8,242

DOT- Federal Transit Agency $ - $ - $ - $ - $ 16,189 $ 16,189

Department of Education $ - $ - $ - $ - $ 71,802 $ 71,802

Export Import Bank-Office of the Inspector 

General $ - $ - $ - $ - $ 3,377 $ 3,377

Farm Credit Administration $ - $ - $ - $ - $ 1,674 $ 1,674

Federal Communications Commission $ 43,761 $ - $ - $ - $ 1,779 $ 45,539

Federal Deposit Insurance Corporation $ 96,000 $ - $ - $ - $ 8,644 $ 104,644
TFF - 19

Federal Deposit Insurance Corporation -Office of 

the Inspector General $ - $ - $ - $ - $ 6,835 $ 6,835

Federal Emergency Management Agency $ 410,364 $ - $ - $ - $ 79,716 $ 490,080

Federal Housing Finance Agency $ - $ - $ - $ - $ 42,253 $ 42,253

Financial Crimes Enforcement Network $ 182,888 $ 1,210,707 $ 41,464 $ 16,577 $ 269,179 $ 1,720,815

Federal Reserve Board $ - $ - $ - $ - $ 3,347 $ 3,347

Government Accountability Office $ 597,129 $ 6,043 $ - $ - $ 25,183 $ 628,355

General Service Administration $ - $ - $ - $ - $ 40,166 $ 40,166

HHS - Agency for Healthcare Research and 

Quality $ - $ - $ - $ - $ 1,672 $ 1,672

Housing and Urban Development $ 3,216,039 $ 15,562 $ - $ - $ 230,235 $ 3,461,836

HUD - Office of Inspector General $ 81,426 $ - $ - $ - $ 6,713 $ 88,138

Internal Revenue Service $ 46,669,657 $ 67,560,706 $ 9,367,162 $ 3,799,854 $ 14,301,986 $ 141,699,364

Millennium Challenge Corporation $ - $ - $ - $ - $ 20,750 $ 20,750

U.S. Mint $ 1,513,305 $ 1,623,531 $ 212,411 $ 88,066 $ 1,070,071 $ 4,507,384

National Records and Archives Administration $ - $ - $ - $ - $ 31,318 $ 31,318

Office of the Comptroller of the Currency $ 2,502,096 $ 1,159,930 $ 444,139 $ 192,562 $ 986,967 $ 5,285,694

Office of Government Ethics $ - $ - $ - $ - $ 4,262 $ 4,262

Treasury Office of Inspector General $ 177,671 $ 439,821 $ 25,852 $ 10,415 $ 124,785 $ 778,544

Overseas Private Investment Corporation $ - $ - $ - $ - $ 15,156 $ 15,156

Peace Corps $ 116,338 $ - $ - $ - $ 5,367 $ 121,706

Small Business Administration $ 213,970 $ - $ - $ - $ 23,373 $ 237,342

Special Inspector General for TARP $ 242,329 $ 1,044,098 $ 23,455 $ 9,389 $ 167,332 $ 1,486,604

National Gallery of Art $ - $ - $ - $ - $ 20,423 $ 20,423

TFF - Administrative Resources Center $ 1,489,372 $ 3,078,526 $ 172,039 $ 74,766 $ 417,164 $ 5,231,866

Treasury Inspector General for Tax 

Administration $ 627,596 $ 2,443,460 $ 112,074 $ 42,102 $ 441,094 $ 3,666,325

USAID $ 1,800,765 $ 9,317 $ - $ - $ 106,886 $ 1,916,968

Veterans Affairs $ - $ - $ - $ - $ 54,113 $ 54,113

Total $ 93,076,817 $ 99,519,614 $ 11,804,374 $ 4,545,214 $ 27,366,346 $ 236,312,364

Note: The small variance in the following tables are due to transaction posting timing. The 1.1 table represents BFY 2018 revenue and the appendix table reflects customers actuals during 2018.

Collections may be posted outside of the fiscal year, October 1st through September 30th timeframe.
TFF - 20

Treasury Franchise Fund – Administrative Resource Center, FY 2018 Total Charges by 

Customer

FY 2018 ARC Customers

Financial 

Management 

Services

FMLoB FEES

Human 

Resource 

Services

Procurement 

Services Travel Services

Information 

Technology 

Services

Total

ACCESS BOARD $ 264,966 $ - $ 102,547 $ 63,378 $ 25,038 $ - $ 455,929

ADMIN OFFICES OF THE US COURTS $ 75,106 $ - $ - $ - $ - $ - $ 75,106

ADMINISTRATION FOR CHILDREN AND FAMILIES $ 104,433 $ - $ - $ - $ 6,778 $ - $ 111,211

AFRICAN DEVELOPMENT FOUNDATION $ 898,198 $ - $ - $ 384,897 $ 28,495 $ - $ 1,311,590

AGENCY FOR INTERNATIONAL DEVELOPMENT $ 75,702 $ 95,819 $ - $ - $ - $ - $ 171,521

AGENCY FOR INTERNATIONAL DEVELOPMENT - OIG $ 93,374 $ - $ - $ - $ - $ - $ 93,374

ALCOHOL AND TOBACCO TAX AND TRADE BUREAU $ 815,120 $ - $ 1,054,209 $ 843,871 $ 202,516 $ - $ 2,915,716

ALCOHOL TOBACCO FIREARMS AND EXPLOSIVES $ - $ - $ - $ - $ 942,212 $ - $ 942,212

ARMED FORCES RETIREMENT HOME $ 929,472 $ - $ 1,162,214 $ 499,893 $ 16,739 $ - $ 2,608,318

BUREAU OF ENGRAVING AND PRINTING $ - $ - $ 2,804,057 $ - $ 147,511 $ - $ 2,951,568

BUREAU OF THE FISCAL SERVICE $15,434,060 $ - $ 5,462,887 $ 3,976,664 $ 514,990 $ 159,303,575 $ 184,692,176

CDFI PROGRAM FUND $ 1,006,149 $ - $ 169,702 $ 212,995 $ 19,731 $ - $ 1,408,577

CENTER FOR DISEASE CONTROL $ - $ - $ - $ - $ 1,737,730 $ - $ 1,737,730

CHEMICAL SAFETY AND HAZARD BOARD $ 297,355 $ - $ - $ 18,396 $ 27,839 $ - $ 343,590

COMPTROLLER OF THE CURRENCY $ - $ - $ - $ 99,699 $ - $ - $ 99,699

CONSUMER FINANCIAL PROTECTION BUREAU $ 1,446,432 $ - $ 3,648,679 $ 1,620,260 $ 1,250,878 $ - $ 7,966,249

CONSUMER PRODUCT SAFETY COMMISSION $ 136,500 $ - $ - $ 63,000 $ 10,500 $ - $ 210,000

CORPORATION FOR NATIONAL AND COMMUNITY SERV $ 75,609 $ - $ - $ - $ 9,300 $ - $ 84,909

DC PENSIONS PROJECT OFFICE $ 2,192,434 $ - $ 36,575 $ 31,034 $ 1,581 $ 1,628,083 $ 3,889,707

DEFENSE HEALTH AGENCY $ - $ - $ - $ - $ 65,627 $ - $ 65,627

DEFENSE LOGISTICS AGENCY $ 531,256 $ - $ - $ - $ - $ - $ 531,256

DENALI COMMISSION $ 923,057 $ - $ 97,698 $ 81,161 $ 18,366 $ - $ 1,120,282

DEPARTMENT OF AGRICULTURE $ - $ 167,510 $ - $ - $ - $ - $ 167,510

DEPARTMENT OF COMMERCE $ - $ 95,819 $ - $ - $ - $ - $ 95,819

DEPARTMENT OF DEFENSE $ - $ 187,342 $ - $ - $ - $ - $ 187,342

DEPARTMENT OF EDUCATION $ - $ 230,616 $ - $ - $ - $ - $ 230,616

DEPARTMENT OF ENERGY $ 148,424 $ 124,236 $ - $ - $ - $ - $ 272,660

DEPARTMENT OF HEALTH & HUMAN SERVICES $ - $ 230,616 $ - $ - $ 62,377 $ - $ 292,993

DEPARTMENT OF HOMELAND SECURITY $ 490,474 $ 374,684 $ - $ - $ - $ 559,111 $ 1,424,269

DEPARTMENT OF HOMELAND SECURITY - CIS $ - $ - $ - $ - $ 561,028 $ - $ 561,028

DEPARTMENT OF HOMELAND SECURITY - OIG $ 686,590 $ - $ 86,019 $ 451,886 $ 287,614 $ - $ 1,512,109

DEPARTMENT OF HOUSING AND URBAN DEVELOPMEN $18,040,108 $ 230,616 $ 14,185,176 $ 2,178,612 $ 2,788,136 $ - $ 37,422,648

DEPARTMENT OF JUSTICE $ 125,056 $ - $ - $ - $ - $ - $ 125,056

DEPARTMENT OF LABOR $ 195,016 $ - $ - $ - $ - $ - $ 195,016

DEPARTMENT OF STATE $ 260,836 $ - $ - $ - $ - $ - $ 260,836

DEPARTMENT OF THE INTERIOR $ 955,085 $ 124,236 $ - $ - $ - $ - $ 1,079,321

DEPARTMENT OF TRANSPORTATION $ - $ 230,616 $ - $ - $ - $ - $ 230,616

DEPARTMENT OF VETERANS AFFAIRS $ - $ 158,998 $ - $ - $ 2,661 $ - $ 161,659

DEPARTMENT OF VETERANS AFFAIRS - OIG $ - $ - $ 2,361,842 $ - $ - $ - $ 2,361,842

DEPARTMENT OF VETERANS AFFAIRS - TAC $ 149,824 $ - $ - $ - $ - $ 823,078 $ 972,902

ELECTION ASSISTANCE COMMISSION $ 377,712 $ - $ - $ 153,983 $ 59,060 $ - $ 590,755

ENVIRONMENTAL PROTECTION AGENCY $ - $ 95,819 $ - $ - $ - $ - $ 95,819

EXECUTIVE OFFICE OF THE PRESIDENT $ 1,224,740 $ - $ - $ 237,255 $ 347,253 $ - $ 1,809,248

FARM CREDIT ADMINISTRATION $ 430,295 $ - $ - $ 48,373 $ 214,143 $ - $ 692,811
TFF - 21

FARM CREDIT SYSTEM INSURANCE CORPORATION $ 208,282 $ - $ - $ 1,691 $ 5,075 $ - $ 215,048

FEDERAL EMERGENCY MANAGEMENT AGENCY $ - $ - $ - $ - $ 25,851 $ - $ 25,851

FEDERAL HOUSING FINANCE AGENCY $ 969,566 $ - $ - $ 171,533 $ 232,244 $ - $ 1,373,343

FEDERAL HOUSING FINANCE AGENCY - OIG $ 394,424 $ - $ 322,224 $ 260,832 $ 81,289 $ - $ 1,058,769

FEDERAL LABOR RELATIONS AUTHORITY $ 512,002 $ - $ - $ 47,662 $ 89,591 $ - $ 649,255

FEDERAL MARITIME COMMISSION $ 361,266 $ - $ - $ 61,989 $ 29,068 $ - $ 452,323

FEDERAL MEDIATION & CONCILIATION SERVICE $ 41,250 $ - $ - $ 10,000 $ 3,750 $ - $ 55,000

FEDERAL MINE SAFETY AND HEALTH REVIEW COMMISS $ 431,448 $ - $ 175,795 $ 17,080 $ 35,176 $ - $ 659,499

FEDERAL TRADE COMMISSION $ 48,900 $ - $ - $ 15,775 $ 5,525 $ - $ 70,200

FINANCIAL CRIMES ENFORCEMENT NETWORK $ 614,372 $ - $ 226,618 $ 749,316 $ 71,557 $ 1,975,807 $ 3,637,671

FOOD AND DRUG ADMINISTRATION $ - $ - $ - $ - $ 579,925 $ - $ 579,925

GENERAL SERVICE ADMINISTRATION $ - $ 41,332 $ - $ - $ - $ - $ 41,332

GULF COAST ECOSYSTEM RESTORATION COUNCIL $ 291,280 $ - $ 152,990 $ 25,140 $ 18,007 $ - $ 487,417

INTER AMERICAN FOUNDATION $ 727,270 $ - $ - $ 551,996 $ 30,407 $ - $ 1,309,673

INTERNAL REVENUE SERVICE $ - $ - $ 1,039,452 $ - $ - $ - $ 1,039,452

MERIT SYSTEMS PROTECTION BOARD $ 417,907 $ - $ - $ 22,270 $ 57,852 $ - $ 498,029

NATIONAL AERONAUTICS AND SPACE ADMINISTRATIO $ 148,341 $ 124,236 $ - $ - $ - $ 469,361 $ 741,938

NATIONAL ARCHIVES & RECORDS ADMINISTRATION $ 3,988,553 $ - $ 1,035,550 $ 487,309 $ 284,744 $ - $ 5,796,156

NATIONAL CAPTIAL PLANNING COMMISSION $ 76,583 $ - $ - $ - $ - $ - $ 76,583

NATIONAL MEDIATION BOARD $ 325,419 $ - $ - $ 195,920 $ 58,585 $ - $ 579,924

NATIONAL SCIENCE FOUNDATION $ - $ 139,094 $ - $ - $ 63,075 $ - $ 202,169

NUCLEAR REGULATORY COMMISSION $ 1,349,783 $ 41,332 $ - $ - $ 222,825 $ - $ 1,613,940

OCCUPATIONAL SAFETY AND HEALTH REVIEW COMMIS $ 259,110 $ - $ - $ 12,444 $ 24,588 $ - $ 296,142

OFFICE OF FINANCIAL STABILITY $ 276,538 $ - $ 151,168 $ 64,449 $ 15,778 $ - $ 507,933

OFFICE OF GOVERNMENT ETHICS $ 359,813 $ - $ 246,588 $ 199,372 $ 11,873 $ - $ 817,646

OFFICE OF PERSONNEL MANAGEMENT $ - $ 41,342 $ - $ - $ - $ - $ 41,342

OFFICE OF TECHNICAL ASSISTANCE $ 724,942 $ - $ 25,729 $ 26,490 $ 90,443 $ - $ 867,604

OFFICE OF THE INSPECTOR GENERAL $ 360,081 $ - $ 512,266 $ 127,164 $ 66,550 $ - $ 1,066,061

RAILROAD RETIREMENT BOARD $ - $ - $ - $ - $ 1,837 $ - $ 1,837

SECURITIES AND EXCHANGE COMMISSION $ 387,007 $ - $ - $ - $ - $ - $ 387,007

SMALL BUSINESS ADMINISTRATION $ - $ 67,475 $ 187,010 $ - $ - $ - $ 254,485

SOCIAL SECURITY ADMINISTRATION $ - $ 67,475 $ - $ - $ - $ 658,319 $ 725,794

SPECIAL INSPECTOR GENERAL - TARP $ 360,007 $ - $ 493,459 $ 217,612 $ 89,832 $ 22,589 $ 1,183,499

TREASURY DEPARTMENTAL OFFICES $ 3,272,740 $ - $ 4,809,548 $ 1,168,439 $ 636,344 $ 10,034,416 $ 19,921,487

TREASURY FRANCHISE FUND/ADMINISTRATIVE SERVIC $ - $ - $ - $ - $ - $ 14,586,180 $ 14,586,180

TREASURY FRANCHISE FUND/INFORMATION TECHNOLO$ 1,067,735 $ - $ 1,213,134 $ 1,375,767 $ 123,141 $ - $ 3,779,777

TREASURY FRANCHISE FUND/SHARED SERVICES PROGR $ 441,027 $ 95,892 $ 1,410,233 $ 263,494 $ 16,772 $ 6,052,292 $ 8,279,710

TREASURY INSPECTOR GENERAL FOR TAX ADMINISTRAT $ 611,638 $ - $ 1,790,076 $ 758,277 $ 460,581 $ - $ 3,620,572

TRUST FUND - BLACK LUNG DISABILITY $ 141,706 $ - $ - $ - $ - $ - $ 141,706
TFF - 22

TRUST FUND - FEDERAL DISABILITY $ 367,130 $ - $ - $ - $ - $ - $ 367,130

TRUST FUND - FEDERAL HOSPITAL INSURANCE $ 411,128 $ - $ - $ - $ - $ - $ 411,128

TRUST FUND - FEDERAL OLD AGE & SURVIVORS $ 367,130 $ - $ - $ - $ - $ - $ 367,130

TRUST FUND - FEDERAL SUPPLEMENT INSURANCE $ 416,516 $ - $ - $ - $ - $ - $ 416,516

TRUST FUND - OIL SPILL LIABILITY $ 96,859 $ - $ - $ - $ - $ - $ 96,859

TRUST FUND - UNEMPLOYMENT $ 576,406 $ - $ - $ - $ - $ - $ 576,406

UNITED STATES MINT $ 8,412,927 $ - $ 3,199,802 $ 1,793,417 $ 217,879 $ - $ 13,624,025

US COURT OF APPEALS FOR VETERANS $ 268,821 $ - $ - $ 6,761 $ 12,655 $ - $ 288,237

USDA FOOD AND NUTRITION $ - $ - $ - $ - $ - $ 891,243 $ 891,243

USDA FOREST SERVICE $ 120,264 $ - $ - $ - $ - $ - $ 120,264

USDA OCIO INTERNATIONAL TECHNOLOGY SERVICES $ - $ - $ 1,297,067 $ - $ - $ - $ 1,297,067

USDA OFFICE OF INSPECTOR GENERAL $ - $ - $ 145,022 $ - $ - $ - $ 145,022

Total $78,589,554 $ 2,965,105 $ 49,605,335 $ 19,597,557 $ 13,010,922 $ 197,004,054 $ 360,772,527

1/ ARC bills all customers for services, including ARC Admin, ARC IT, and SSP. Costs are initially billed and collected from ARC Admin, ARC IT, and SSP customers.

Note: The small variance in the following tables is due to transaction posting timing. The 1.1 table represents BFY 2018 revenue and the appendix table reflects 

customers actuals during 2018. Collections may be posted outside of the fiscal year, October 1st through September 30th timeframe.
TFF - 23