BEFORE THE U.S. DEPARTMENT OF TRANSPORTATION WASHINGTON, D.C.
Application of ) ) FAST COLOMBIA S.A.S. dba VivaColombia ) ) Docket No. OST-2015- for an exemption pursuant to 49 U.S.C. § 40109 ) and a foreign air carrier permit pursuant ) to 49 U.S.C. § 41301 (Colombia – U.S.) ) )

APPLICATION OF FAST COLOMBIA S.A.S. dba VIVACOLOMBIA FOR AN EXEMPTION AND FOREIGN AIR CARRIER PERMIT
Communications with respect to this document should be addressed to: Josh Romanow Peter Nelson PILLSBURY WINTHROP SHAW PITTMAN LLP 1200 Seventeenth Street, NW Washington, DC 20036 Phone: +1-202-663-8000 Fax: +1-202-663-8007 Email: romanow@pillsburylaw.com peter.nelson@pillsburylaw.com Counsel for Fast Colombia S.A.S. dba VivaColombia April 2, 2015

NOTE: Any person may support or oppose this Applica tion by filing an answer and serving a copy of the answer on counsel for Fast Co lombia S.A.S. dba VivaColombia and upon each person served with this application. Answers to the exemption application are due by April 17, 2015; answers to the permit application are due by April 23, 2015. VivaColombia intends to poll on this application and will advise the Department of the results.9 BEFORE THE U.S. DEPARTMENT OF TRANSPORTATION WASHINGTON, D.C.
Application of ) ) FAST COLOMBIA S.A.S. dba VivaColombia ) ) Docket No. OST-2015- for an exemption pursuant to 49 U.S.C. § 40109 ) and a foreign air carrier permit pursuant ) to 49 U.S.C. § 41301 (Colombia – U.S.) ) )

APPLICATION OF FAST COLOMBIA S.A.S. dba VIVACOLOMBIA FOR AN EXEMPTION AND FOREIGN AIR CARRIER PERMIT Fast Colombia S.A.S. dba VivaColombia (“Vi vaColombia”), an air carrier of Colombia, hereby applies, under the provisions of 49 U.S.C. § 41301, and Subparts B and C of the Department’s Rules of Practice in Proceedings (14 C.F.R. §§ 302.201 and 302.301, et seq.), Part 211 of the Department’s Economic Regulations (14 C.F.R. Part 211), and the Department’s streamlined licensing procedures, 1 for an exemption and foreign air carrier permit authorizing it to engage in scheduled foreign air transporta tion of persons, property and mail from points behind Colombia, via Colombia and intermediate points, to any point or points in the United States and beyond to the full extent permitted by the Open Skies Air Transport Agreement of May 10, 2011 between the Government of the United States of America a nd the Government of the Republic of Colombia, as amended (the “U.S.-Colombia Open Skies Agreement”). VivaColombia requests that the exemption authority sought herein remain in effect until the Department issues VivaColombia a foreign air carrier permit.

1 See Notice in Docket OST-2005-22228 (Aug. 23, 2005).10 In support of its application, VivaColombia states as follows: 1. The applicant’s full name is Fast Colombia S.A.S. dba VivaColombia. Its principal place of business is Parque Empresaria l Multicentro; Bodega #15, Chachafruto, Playa Rica Rancherías, Vía Guarne, Rione gro, Antioquia, Colombia. VivaColombia is a corporation established under the laws of the government of the Republic of Colombia. VivaColombia’s Commercial License evidencing its organization and registration with the Chamber of Commerce of Bogota is attached hereto as Exhibit
A. 211.20(a) 2. The government air transport authority having jurisdiction over VivaColombia is Colombia’s Unidad Administrativa Especial Aeronáutica Civil (“UAEAC”) (Special Administrative Unit for Civil Aeronautics). The address of UAEAC is as follows: Avenida Eldorado 103-15 Nuevo Edificio Aerocivil Bogotá, D. C., Colombia. 211.20(b) 3. Authority Requested: VivaColombia s eeks authority to conduct scheduled foreign air transportation of persons, property, and mail from points behind Colombia, via Colombia and intermediate points, to a point or points in the United States and beyond. VivaColombia also seeks authority to conduct charters as authorized by Part 212 of the Department’s regulations. 211.20(c) 4. VivaColombia proposes to initially co mmence daily non-stop Bogota (BOG) – Miami (MIA) and Medellin (MDE) – M iami (MIA) service in late 2015. VivaColombia intends to ope rate this service with 180-seat A320-200 aircraft. 211.20(c) 5. Management: Information regarding VivaColom bia’s management is attached hereto11 as Exhibit B. 211.20(d) 6. Statement of Ownership: Information rega rding the ownership of VivaColombia is attached hereto as Exhibit C. 211.20(e) VivaColombia is an entity organized under the laws of the Republic of Colombia, and the majority of its management personnel are Colombian nationals. 25% of VivaColombia’s capital stock is owned by Sentido Empresarial Internacional S.A., which is controlled by a Colombian entity; a further 25% of VivaColombia’s capita l stock is owned by Grupo Fast S.A., an entity that is 56.3% owned by Colombian nati onals. To the extent necessary, and given the U.S. open skies relationships with Colomb ia, Panama, and Sp ain, VivaColombia respectfully requests a waiver of the Department’s ownership and control requirements, as the foreign ownership of VivaColombia is not inimical to U.S. aviation policy or interests. No governmental entity owns any equity interest in VivaColombia. 211.20(g) 7. Declan Ryan is a shareholder of I.A. VivaColombia SL, which owns a 25% interest in VivaColombia) and owns an interest in VivaAerobus, a foreign air carrier of Mexico. Other than Mr. Ryan’s interest in VivaAerobus, VivaColombia neither directly nor indirectly has any interest in (A) any US carrier; (B) any other foreign carrier, (C) any persons engaged in the bus iness of aeronautics; or (D) Any common carrier or any person whose principal business is the holding stock in, or control, of any air carrier: 211.20(f). 8. VivaColombia’s insurance meets the minimum requirements set forth in 14 C.F.R. 205. A copy of VivaColombia’s OST Form 6411, Certificate of Insurance is attached hereto as Exhibit D. 211.20(h)12 9. A copy of VivaColombia’s Air Operator Certificate is attached as Exhibit E. 211.20(i)

. 10. Operating History: VivaColombia has been operating in Colombia since May 2012. Exhibit F provides additional background information on VivaColombia and its operations. 211.20(j) 11. Fleet Composition: VivaColombia’s fleet is described in more detail in Exhibit G. 211.20(k) 12. Maintenance: VivaColombia’s base a nd line maintenance services are provided at MDE and BOG, and are performed by VivaColombia. VivaColombia’s maintenance program complies with the provisions of th e ICAO Pilots and Airmen Annexes I, 6 (Part I), and 7. Colombia is a contracting state to the ICAO. 211.20(l) 13. Agreements: No cooperative arrangements or other agreements between VivaColombia and any U.S. or foreign air carrier would affect the services that VivaColombia proposes in this application. 211.20(m) 14. The required financial summary is attached hereto as Exhibit H. 211.20(n) 15. VivaColombia receives no fi nancial assistance from the Government of the Republic of Colombia. 211.20(o) 16. A forecast of traffic and fi nancial results for the first fu ll year of the proposed service is attached hereto as Exhibit I. 211.20(p) 17. Designation: The authority requested herein is consistent with the terms of the U.S.- Colombia Open Skies Agreement. A copy of the formal UAEAC designation is attached as Exhibit J. 211.20(q) 18. The Republic of Colombia’s Policy with respect to United States Carriers: It is13 VivaColombia’s understanding that the G overnment of The Republic of Colombia would authorize services similar to those re quested herein for a U.S. carrier under the bilateral agreement. VivaColombia’s new service will provi de additional non-stop travel opportunities to citizens of both the U. S. and Colombia, serve the interests of comity and reciprocity, benef it travelers in both countries, and will, therefore, serve the public interest. 2 211.20(r) 19. Tariff Violations/Accidents: VivaColombia has not been involved in any tariff violations or fatal accident s in the past five years. 211.20(s) 20. Waiver of Warsaw Convention Liability Limits: A copy of VivaColombia’s OST Form 4523 is attached hereto as Exhibit K. 211.20(t) 21. Foreign Air Carrier Family Support Act Plan: VivaColombia’s plan will be submitted to the National Transportation Safety Board, with a copy to the appropriate docket at the Department. A copy is attached as Exhibit L. 22. Summary of Passenger Mani fest Information Collecti on Procedures: VivaColombia will collect the passenger manifest information required by 14 C.F.R § 243 and will transmit that information to the U.S. Department of State in the event of an aviation disaster. A summary of VivaColombia’s procedures is attached as Exhibit M. 23. Fuel Consumption: The operation proposed by VivaColombia will not result in a near term increase in fuel consumption of ten million gallons or more. Consequently, grant of the authority requested herein will not constitute a “major

2 That the authority sought by VivaColombia in this application is authorized under a bilateral agreement is indicative that approval of this application is in the public interest. See S. REP. NO. 96-329, at 4 (1979), reprinted in 1980 U.S.C.C.A.N. 54, 57 (“[T]he negotiation of a bilateral agreement itself represents a determination by the Government of the United States that the grant of route authority provided for under the bilateral is in the ‘public interest.’”).14 regulatory action” under the Energy Policy and Conservation Act of 1975, as defined in 14 C.F.R § 313.4 (a)(1). 24. Verification: The verifica tion required by 14 C.F.R 302.4 (b) is attached hereto as Exhibit N. 25. VivaColombia will be working with the FAA International Field Unit in Miramar, Florida to obtain its Part 129 Op Sp ecs as quickly as possible. For the reasons set forth above, VivaColombia is fully qualified to operate the services for which authority is herein requested. Viva Colombia requests that the exemption requested herein remain in effect until the Department issues it an effective permit. WHEREFORE, based upon the foregoing info rmation, VivaColombia respectfully requests that it be granted an exemption and fore ign air carrier permit as more fully described above.
Respectfully submitted,

Josh Romanow Peter Nelson PILLSBURY WINTHROP SHAW PITTMAN LLP 1200 Seventeenth Street, NW Washington, DC 20036 Phone: (202) 663-8000 Fax: (202) 663-8007 Email: romanow@pillsburylaw.com peter.nelson@pillsburylaw.com April 2, 2015 Counsel for Fast Colombia S.A.S. dba VivaColombia15 CERTIFICATE OF SERVICE I hereby certify that a copy of the foregoing exemption and foreign air carrier application has been served this the 2 nd day of April 2015, upon each of the parties below by electronic mail.
Sascha Vanderbellen Chris Walker Delta Airlines sascha.vanderbellen@delta.com chris.walker@delta.com Robert Wirick Howard Kass American Airlines, Inc. robert.wirick@aa.com howard.kass@aa.com Steve Morrissey Dan Weiss United Air Lines steve.morrissey@united.com dan.weiss@united.com Anita Mosner Jennifer Nowak Counsel for United Parcel Service Co Holland & Knight anita.mosner@hklaw.com jennifer.nowak@hklaw.com Russell Pommer Atlas Air rpommer@atlasair.com Bailey Leopard Nancy Sparks Federal Express Corporation gbleopard@fedex.com nssparks@fedex.com Jonathan B. Hill J. Parker Erkmann Counsel for JetBlue Airways jhill@cooley.com perkmann@cooley.com Joanne W. Young David M. Kirstein Counsel for Spirit Airlines jyoung@yklaw.com dkirstein@yklaw.com /s/Melinda A. Hernandez Melinda A. Hernandez Paul Gretch Brian Hedberg Departm ent of Transportation Paul.Gretch@dot.gov Brian.Hedberg@dot.gov10 

## TABLE OF EXHIBITS

Exhibit A Certificate of Incorporation Exhibit B Management & Key Personnel Exhibit C Ownership Exhibit D OST Form 6411, Foreign Air Ca rriers Certificate(s) of Insurance Exhibit E Air Operator’s Certific ate and Operation Specifications Exhibit F Background, Operations, a nd International Route Structure Exhibit G List of Aircraft Exhibit H Financial Summary Exhibit I Forecast of Traffi c and Financial Results Exhibit J Designation Exhibit K OST Form 4523, Waiver of Warsaw Convention Liability Limits Exhibit L Foreign Air Carrier Family Support Act Plan Exhibit M Summary of 14 C.F.R. 243 Procedures (Passenger Manifest Collection Procedures) Exhibit N VerificationExhibit A-1 

## EXHIBIT A CERTIFICATE OF INCORPORATION
(Attached.)Exhibit A-2Exhibit A-3Exhibit A-4Exhibit A-5Exhibit A-6Exhibit A-7Exhibit A-8Exhibit A-9Exhibit A-10Exhibit A-11Exhibit A-12Exhibit A-13Exhibit A-14Exhibit A-15Exhibit A-16Exhibit A-17Exhibit A-18Exhibit A-19Exhibit B-1EXHIBIT BMANAGEMENT & KEY PERSONNELName Designation Address NationalityJuan Emilio Posada Chief Executive Officer Transv. 1 # 83 –02, Torre B, Apt. 702,Bogota D.C, ColombiaColombia / U.S.Eduardo Fairen Chief Operating Officer Aguas del Bosque Apto 1109 Calle 5 Sur #22-290, Medellín, Antioquia, ColombiaSpainOscar Herrera Chief Financial Officer Calle 7 Sur No. 23 – 10, Medellín,Antioquia, ColombiaColombiaAbel Lopez López General Counsel Carrera 32 # 1 Sur 21 ; Medellín, Antioquia,ColombiaColombiaHector Guarín QSMS Director Calle 40 AA # 50 BB 33 Torre 2 Apto1108, Rionegro, Antioquia, ColombiaColombiaRicardo Munera Flight Safety Chief Carrera 46B #38C -44, Rionegro, Antioquia,ColombiaColombiaJuan Fernando Arango Ground Operations Director Calle 37 # 63-39 Apto 103. Medellin,ColombiaColombiaNicolás Takahashi Engineering & Maintenance Director Calle 9 Sur No. 37-29 Medellin, Antioquia,ColombiaColombia/JapanJuan Carlos Saracino Air Operations Director Calle 20 No19 - 21 El Retiro, Antioquia,ColombiaColombiaLuis Salazar Chief Pilot Transversal 24A # 69 - 479, Rionegro,Antioquia, ColombiaColombia / U.S.Rafael Mesa Quality Chief (Chief Inspector) Calle 45 # 59 – 30, Rionegro, Antioquia,ColombiaColombia***None of the individuals listed in the table above is related by blood or marriage toany other individual(s) listed in Exhibit B.Exhibit C-1 

## EXHIBIT C OWNERSHIP Name: Grupo Fast S.A. Address: Carrera 11 # 86 – 53. Bogotá, Colombia Citizenship: Panamá

– 56.3% of the outstanding shares of Grupo Fast S.A. are owned by Colombian nationals. Equity interest owned: 25% Name: Sentido Empresarial Internacional S.A. (SEISA) Address: Av. El Dorado # 68B 31, Pisos 3 y 9. Bogotá, Colombia Citizenship: Panamá

– 100% of the outstanding shares of SEISA are owned by Sentido Empresarial S.A.S., a Colombian entity. Equity interest owned: 25% Name: I.A. VivaColombia SL (Irelandia) Address: Aribau 171, 08036. Barcelona, España / The Warehouse, 35 Barrow Street, Dublin 4 Citizenship: Spain Equity interest owned: 25% Name: Viva Sudamerica, S.A. de C.V. (IAMSA) Address: Av. Insurgentes Norte # 42 – 3 Piso Citizenship: Mexico Equity interest owned: 25%Exhibit D-1 

## EXHIBIT D OST FORM 6411 FOREIGN AIR CARRIERS - CERTIFICATE OF INSURANCE ( 

### Attached.)Exhibit D-2Exhibit D-3Exhibit E-1 

## EXHIBIT E AIR OPERATOR’S CERTIFICATE (Attached.)Exhibit E-2Exhibit F-1 

## EXHIBIT F BACKGROUND, OPERATIONS AND INTERNATIONAL ROUTE STRUCTURE History VivaColombia is the first and only low-cost airline in Colombia. Its operations are primarily based in Medellin a nd in the second half of 2014 it la unched a second base in Bogota. It started operations in May 2012 and has provided continuous service to da te. It operates regular flights on both domestic a nd international routes. VivaColombia has achieved an unparalleled record of market stimulation in Colombia. Since 2012, VivaColombia has flown 4.7 million passengers. Network Development VivaColombia currently operates 22 routes, thr ee of which are international routes that started in the second half of 2014. VivaColombia operates to domestic airports throughout the country and serves internati onal destinations in South Am erica and Central America. VivaColombia offers regular service to the following destinations: Domestic
x San Andrés (ADZ)
x Barranquilla (BAQ)
x Bucaramanga (BGA)
x Bogota (BOG)
x Cali (CLO)
x Cartagena (CTG)
x Cucuta (CUC)
x Medellin (MDE)
x Monteria (MTR)
x Pereira (PEI)
x Santa Marta (SMR) International
x Panamá (BLB )
x Quito (UIO)

x Lima (LIM) Fleet VivaColombia operates a fleet of A320 – 200 with the ma ximum seat density of 180 seats. It started its operation with three (3) A 320 – 200 aircraft in May 2012, after six months itExhibit F-2 completed a total fleet of five (5) aircraft and by July 2014 it had added one additional A320 – 200 reaching a total of 6 aircraft. Vi vaColombia leases its aircraft.Exhibit G-1 

## EXHIBIT G
LIST OF AIRCRAFT

Item Fleet Registration Number Serial Number Status Lessor Country of Registration 1 A320/200 HK 4818 MSN 1306 Leased Wells Fargo Bank Colombia 2 A320/200 HK 4811 MSN 1564 Leased Celestial 45 Aviation Colombia 3 A320/200 HK 4817 MSN 1725 Leased Celestial 45 Aviation Colombia 4 A320/200 HK 4861 MSN 1867 Leased Wells Fargo Bank Colombia 5 A320/200 HK 4905 MSN 1454 Leased Sierra Leasing Ltd. Colombia 6 A320/200 HK 5051 MSN 1757 Leased Wilmington Trust SP Services (Dublin) Ltd. ColombiaExhibit H-1 

## EXHIBIT H FINANCIAL SUMMARY (Attached.)Exhibit H-2Exhibit H-3Exhibit H-4Exhibit H-5Exhibit H-6Exhibit H-7Exhibit H-8Exhibit H-9Exhibit H-10Exhibit H-11Exhibit H-12Exhibit H-13Exhibit H-14Exhibit H-15Exhibit H-16Exhibit H-17Exhibit H-18Exhibit H-19Exhibit H-20Exhibit H-21Exhibit H-22Exhibit H-23Exhibit H-24Exhibit H-25Exhibit H-26Exhibit H-27Exhibit I-1 

### EXHIBIT I FORECAST OF TRAFFIC AND FINANCIAL RESULTS
A. VivaColombia Route BOG - MIA 1. Operation Plan for Passenger Servic e (Available Seats and Frequencies)

2015 2016 Route & Frequency / Week BOG-MIA 7 frequencies/week BOG-MIA 7 frequencies/week Load Factor (E) 78% 78% Frequency / Year (OW) 92 365 Available Seats 15,640 62,050 Expected Passenger transported 12,199 51,502
2. Operation Profit (E) and its calculation basis

A. Operation Plan (E)
Route Flight Frequency (OW) 2015 2016 Frequency / Year (OW) 92 365
B. Year-round Transport Plan (E) (Unit: 1 USD = 2,300 COP) Routes 2015 2016 Weekly Frequency / Week 7 7 Load Factor 78% 83% Average Revenue 335,000 346,725Exhibit I-2 C. Operating Profit for the First Year of Operation (E) (Unit: 1 USD = 2,300 COP ) Per Flight 2015 2016

Per Flight Passenger Revenue 44,421,000 48,922,898 Cost of Goods Sold 38,563,423 39,527,508 Operating Expenses 5,509,060 5,701,878 Operating Profit 348,517 3,693,512

Year-round 2015 2016

Year Round Passenger Revenue 4,086,732,000 17,856,857,588 Cost of Goods Sold 3,547,834,899 14,427,540,562 Operating Expenses 506,833,557 2,081,185,294 Operating Profit 32,063,544 1,348,131,732

B. VivaColombia Route MDE-MIA 1. Operation Plan for Passenger Service (Available Seats and Frequencies)

2015 2016 Route & Frequency / Week BOG-MIA 7 frequencies/week BOG-MIA 7 frequencies/week Load Factor (E) 76% 81% Frequency / Year (OW) 92 365 Available Seats 15,640 62,050 Expected Passenger transported 11,886 50,261
2. Operation Profit (E) and its calculation basisExhibit I-3 A. Operation Plan (E)
Route Flight Frequency (OW) 2015 2016 Frequency / Year (OW) 92 365
B. Year-round Transport Plan (E) (Unit: 1 USD = 2,300 COP) Routes 2015 2016 Weekly Frequency / Week 7 7 Load Factor 76% 81% Average Revenue 320,000 331,200
C. Operating Profit for the First Year of Operation (E) (Unit: 1 USD = 2,300 COP ) Per Flight 2015 2016

Per Flight Passenger Revenue 41,344,000 45,606,240 Cost of Goods Sold 35,744,459 36,638,071 Operating Expenses 5,106,351 5,285,074 Operating Profit 493,190 3,683,096

Year-round 2015 2016

Year Round Passenger Revenue 3,803,648,000 16,646,277,600 Cost of Goods Sold 3,288,490,243 13,372,895,784 Operating Expenses 469,784,320 1,929,051,866 Operating Profit 45,373,437 1,344,329,951Exhibit J-1 

### EXHIBIT J DESIGNATION (Attached.)Exhibit J-2Exhibit K-1 

## EXHIBIT K OST FORM 4523 WAIVER OF WARSAW CONVENTION LIABILITY LIMITS (Attached.)Exhibit K-2Exhibit L-1 

## EXHIBIT L
FAST COLOMBIA S.A.S. DBA VIVACOLOMBIA FAMILY ASSISTANCE PLAN 1. Overview 1.1. The purpose of the Fast Colombia S.A. S. dba VivaColombia (“VivaColombia”) Family Assistance Plan is to provide company personnel with the guidelines, procedures and training that will enable them to act in the best interests of the families of passengers involved in any aircraft acci dent involving VivaColombia aircraft and resulting in a major loss of life, to treat survivors and families with dignity, and to respect the cultural and religious backgrounds of survivors and families. 1.2. This document is a part of a larger effort, which includes the National Transportation Safety Board, other government entities and appointed independent non-profit organiza tions, to assist survivors and families in the event of an aviation disaster. 2. Pre-Response Planning 2.1. In accordance with the Foreign Air Carrier Family Assistance Act of 1996 (49 U.S.C. Section 1136 & Section 41313), as amended by Vision 100 – Century of Aviation Reauthorization Act, VivaColo mbia will publish this Family Assistance Plan and insert this plan into all appropriate VivaColombia manuals. 2.2. The treatment of families of non-revenue passengers (and any other victim of the accident) will be the same as the treatme nt of the families of revenue passengers. 2.3. The VivaColombia Emergency Respons e Team will be utilized to respond to likely needs of survivors and families. 2.4. Training will be based upon employee ’s responsibilities and VivaColombia will provide logistical support to the Response Team. 2.5. Training of Family Assistance Personne l will be conducted in conjunction with VivaColombia’s training recognizing that: 2.5.1. A list of trained Family Assistance Personnel will be maintained in the VivaColombia Emergency Response Plan. 2.5.2. Personnel who are in public contact positions need to know how to respond to inquiries and fac ilitate responses to them.Exhibit L-2 2.5.3. Families may seek assistance from Viva Colombia at airports that are neither the origin nor the destination of the flight. 2.5.4. Simulations of the Plan will be held annually in addition to participation in local disaster drills. 2.5.5. After an aviation disaster involving a VivaColombia aircraft, a toll-free “800” number will be published for th e use of families to inquire about passengers. 2.5.6. It is VivaColombia’s policy that manifest information will only be released by the designated VivaColo mbia Coordinator to the proper NTSB authorities, the director of family support services designated for the accident under section 1136(a)(1), the organization designated for the accident under section 1136(a)(2); the VivaColombia NTSB Family Assistance Coordinator, VivaColombia’s Senior Manager - Safety or their authorized representatives. Any other release of manifest information is considered unauthorized and prohibited. 2.5.7. VivaColombia will inform family me mbers (or family friends or clergy who are with the family) at an appropriate time, but as early as possible after being notified, that it is critical that they contact their family dentist to obtain the dental records and den tal x-rays of their loved one. VivaColombia will ask the family to have the records and x-rays sent by special courier to the address of the hotel where the joint family support operations center will be located. Packages should be addressed to the Director, Family Support Services, NTSB. If the family is coming to the site the next day, the family may arrange to hand-carry these documents. If the family is already at the accident site or arrives without making these arrangements, the Disaster Mortuary Team personnel will coordinate with the family’s dentist to obtain dental records and dental x-rays. 2.5.8. VivaColombia will ensure that its em ployees and agents receive adequate training to meet the needs of survivors and family members following an accident. 3. Passenger Manifest, Ticket Reconciliation and Notification 3.1. In order to determine which passengers actually boarded the flight, VivaColombia personnel immediately after the accident will begin a review of the following: 3.1.1. On board Passenger Manifest. 3.1.2. Standby passengers.Exhibit L-3 3.1.3. Non-revenue passengers. 3.1.4. Re-routed passengers. 3.1.5. Passengers who cancelle d their reservation. 3.1.6. Jump seat riders. This process could be delayed by pe rsons traveling under different names. 3.2. VivaColombia will release, upon request, to the NTSB Family Services Director a passenger list. This would be upon the fi rm understanding that the list reflects the best available information at the time of the request, that it may have inaccuracies and it may not be complete. 3.2.1. All personnel involved with handling the manifest will be br iefed as to the confidential/sensitive nature of this information. 3.2.2. All appropriate manifest lists will be st amped “PRELIMINARY AND UNCONFIRMED” with date, time and list number. 3.2.3. VivaColombia will update the list periodically. 3.2.4. Upon request, VivaColomb ia will provide to the Department of State information in its possession about foreign passengers. 3.2.5. VivaColombia will coordi nate as necessary with th e Department of Justice for family meetings to explain Department of Justice services. 3.3. Notification Procedures 3.3.1. As soon as information becomes av ailable on each passenger, that passenger’s family will be notified. 3.3.1.1. Notification to family members w ill be made prior to release of the passenger’s name to the public and, to the extent practical, in person. 3.3.2. VivaColombia personnel making the notification will be suitably trained as noted in Paragraphs 2.4, 2.5 and 2.5.8 of this document. 3.3.3. VivaColombia will secure a facility for family members that will insure privacy from solicitors and the media. 3.3.4. After coordination with NTSB, Viva Colombia will provide a joint supportExhibit L-4 operations center to provide logis tical support to the federal staff. 3.3.5. As appropriate, VivaCo lombia will continually update the public on the progress of famil y notification. 3.4. Confidential/Sensitive Information 3.4.1. As stated in paragraph 2.5.7 of this document, any unauthorized release of manifest information is prohibited. 4. Passenger Identification 4.1. Medical Examiner/Coroner 4.1.1. The medical examiner or corone r is responsible for the positive identification of fatalities. 4.1.1.1. If the victim has died, the medica l examiner will c oordinate with the Disaster Mortuary Team Commander to provide official notification of death to family. 4.1.1.2. For injured passengers, the hospital is responsible for status updates and either the hospital or VivaColombia will advise the families. 5. Family Access to the Accident Site. 5.1. The NTSB has accident site jurisdiction. 5.2. Within the limits established by the authorities, VivaColo mbia will respond to family requests for access to the accident scene. 5.3. VivaColombia will assist up to two members (excep tions would be made as individual cases and cultural differences would have to be considered) of the family of a passenger traveling to the location of the accident and provide for the physical care of the family while the family is staying at such location. 5.3.1. For purposes of this plan, “Famil y” shall mean legal or common law spouse, parents or children of the injured/deceased. If the deceased has no Family as defined, up to two close liv ing relatives would be considered “Family.” 5.3.2. Physical care. 5.3.2.1. Transportation to and from accident city.Exhibit L-5 5.3.2.2. Transportation to and from accident site. 5.3.2.3. Hotel accommodations at accide nt city for a reasonable time period. 5.3.2.4. Meal voucher during hotel stay and day of travel to and from the accident city. 6. Human Remains and Personal Effects 6.1. The medical examiner is responsible for the disposition of identifiable and unidentifiable human remains. 6.2. VivaColombia shall work w ith authorities to return iden tifiable personal effects to victim’s family rather than having VivaColombia become a custodian of them; VivaColombia and the authorities will work together to determine disposition of unidentifiable personal effects. 6.3. Personal effects that come into the cont rol of VivaColombia will be handled in the following manner after release from the NTSB: 6.3.1. VivaColombia will consult with each family about the disposition of personal effects that are in VivaColombia’s control. 6.3.2. VivaColombia will return to the fa mily, if requested, any passenger’s possession that is under the control of VivaColombia. 6.3.3. VivaColombia will retain for 18 m onths any unclaimed property of a passenger that is under VivaColombia’s control. 6.3.4. VivaColombia will cons ult with the families about the construction by VivaColombia of any planned monument, including the inscription on it. 6.3.5. VivaColombia will only be able to return personal effects that come into VivaColombia’s control once permissi on of the NTSB has been obtained as the items may have some bearing on the accident investigation. 7. Liability for Man-Made Structures 7.1 In accordance with the 49 U.S.C. Section 41313(c), in the event of an accident resulting in significant damage to man-ma de structures or non-government-owned property on the ground, VivaColombia sha ll promptly provide written notification directly to the owner of liability for any property damage and the means for obtaining compensation. Such notice sha ll advise the owner: (a) to contact theExhibit L-6 property insurer as the authoritative source for coverage and compensation information; (b) to not rely on unofficial information offered by VivaColombia’s representatives about compensation by Vi vaColombia for accident-site property damage; and (c) to obtain detailed evid ence of property damage as soon as possible following the accident, consistent with restrictions to the accident site. 8. Simultaneous Electronic Tran smission of NTSB Hearings 8.1 In accordance with 49 U.S.C. Section 41313(c), in the event of an accident in which the NTSB conducts a public hear ing or comparable proceeding at a location more than eighty (80) miles from the accident site, VivaColombia shall ensure the proceeding is made available simultaneously by electronic means at a location open to the public at the origin city and destination city of the VivaColombia flight, if that city is located in the United States. 9. Relationship with Designated Independent Organization 9.1. VivaColombia will work with the i ndependent nonprofit orga nization that is designated under 49 U.S.C. Section 1136(a )(2) to provide mental health and counseling services to families. 9.1.1. Mental health services can be co ordinated on a local basis through the nonprofit organization or these services can be brought in from another city where the airline may have a Mental Health Professional on retainer. 9.1.2. Should long-term counseling be requi red, VivaColombia will coordinate with the nonprofit organization appointed by the NTSB, the family and the company providing the service. 9.2. VivaColombia will develop a procedure to pay reasonable compensation to the NTSB-designated independent non-profit or ganization as required by 49 U.S.C. Section 41313(C)(11) where the nature and sc ope of its work and the kind of costs to be incurred have been disc ussed and agreed in advance. 9.3. VivaColombia will c oordinate with family members as to their need for American Red Cross for assistance. 9.4. VivaColombia will participate in the dail y coordination meetings to review daily activities, resolve problem areas, and to synchronize future family support operations and activities. 10. Third Party Service Provider 10.1 In order to fulfill its obligations under th is Plan, VivaColombia may contract with third party service providers who specializ e in aviation disaster response services.Exhibit L-7 VivaColombia will work with any such third party service provider to carry out the responsibilities undertaken in this Plan. 11. Filing of this document with NTSB and DOT 11.1 Pursuant with the Foreign Air Carrier Family Assistance Act of 1996, 49 U.S.C. Section 41313(b), this document will be filed with the National Transportation Safety Board and the Depa rtment of Transportation. 12. Revisions and Code-Share Agreements 12.1. VivaColombia reserves the right to in troduce changes to this plan from time to time. 12.2. VivaColombia does not presently have an approved code-share arrangement with any United States carrier. If VivaColombia were to enter into such an agreement and it were approved, VivaColombia may revise this plan. 13. Accidents Not Covered by this Plan 13.1 VivaColombia will consult with the NT SB and the Department of State if it voluntarily provides assistance to U.S. citizens in the United States with respect to accidents outside the United St ates not covered by this plan involving loss of life. 14. Emergency Contact Information 14.1 VivaColombia’s 24-hour, 365 days a year contact is located in Rionegro, Antioquia. Any agent of the U.S. government may contact operations center personnel at any time by dialing +(57) 318 351 7893. The telephone numbers have been submitted to the NTSB and can be used by the NTSB 24 hours per day, seven days per week.Exhibit M-1 

### EXHIBIT M SUMMARY OF 14 C.F. R. 243 PROCEDURES (PASSENGER MANIFEST COLLECTION PROCEDURES)
FAST COLOMBIA S.A.S. DBA VIVACOLOMBIA Introduction This summary is submitted by Fast Colombia S.A.S. dba VivaColombia (“VivaColombia”) to the U.S. Department of Transportation in accordance with 14 C.F.R. Part 243. Summary of Procedures For each covered flight segment, VivaColombia shall collect, or cause to be collected, the full name of each passenger who is a U.S. citi zen. Any U.S. citizen who does not provide this information will not be permitted to board. VivaColombia will request an emergency c ontact telephone number and name from U.S. citizen passengers. As the provision of this information is voluntary, VivaColombia will not deny boarding to any passenge r who refuses to provide it. VivaColombia shall store the information collected pursuant to the above procedures until passengers on the covered flight segment disembark. This information will be kept confidential and will not be used for purposes other than those described herein or disclosed to any entity except as required and permitted by law. In the event of an aviation disaster, VivaColo mbia shall contact the Managing Director of Overseas Citizen Services, Bureau of Consular Affairs, U.S. State Department, by telephone. Not later than three hours after confirmation of such a disaster, VivaColombia shall transmit to the U.S. State Department and, upon request, th e National Transportation Safety Board, the information collected in accordance with these procedures. 24 Hour Contact Information VivaColombia’s 24-hour, 365 days a year contact is located in Rionegro, Antioquia. Any agent of the U.S. government may contact ope rations center personnel at any time by dialing +(57) 318 351 7893. The telephone numbers have been submitted to the NTSB and can be used by the NTSB 24 hours per day, seven days per week.Exhibit N-1 

## EXHIBIT N