## Alert Service Bulletin B787-81205-SB270020-00 FLIGHT CONTROLS - **Primary Flight Control Function - Flight Control Electronics Block Point 3 Software Change**  Issue 001, 06 Feb 2014 B787-81205-SB270020-00 **Publication:**

**BOEING PROPRIETARY, CONFIDENTIAL AND/OR TRADE SECRET** Copyright © 2014 Boeing. Unpublished Work. All rights reserved. Treatment of this data module and its content is governed by contract with Boeing. Rights to use this data module are licensedon a per aircraft basis and such rights may not be transferable. For more information, contact The Boeing Company. Boeing, the Boeing signature, the Boeing symbol, 707, 717, 727, 737, 747, 757, 767, 777, 787, Dreamliner, BBJ, DC-8, DC-9, DC-10, KC-10, KC-46, KDC-10, MD-10, MD-11, MD-80, MD-88, MD-90, P-8, Poseidon and Boeing liveries are all trademarks owned by The Boeing Company; and no trademark license is granted in connection with this document unless provided in writing by Boeing.
**EXPORT CONTROLLED** Export of this technology is controlled under the United States Export Administration Regulations (EAR) (15 CFR 300-774). An export license may be required before it is used for development, production or use by foreign persons from specific countries. The controllerof this data has the individual responsibility to abide by all export laws. ECCN: 9E991
The applicability information below is referenced at the lower left of each page to indicate the page applicability. These references are valid for this print copy only. **PM Applicability (Publication Module applicability)** 787-8 Airplanes. Refer to Data Module SB B787-A-27-00-0020-00A-932A-D, Paragraph 1., Effectivity for the list of affected airplanes.

**B787-81205-SB270020-00 TITLE PAGE**  **Issue 001, 06 Feb 2014 Page 1 of 19**  EXPORT CONTROLLED ECCN: 9E991 BOEING PROPRIETARY, CONFIDENTIAL AND/OR TRADE SECRET. See title page for details. 3.0 **B787-81205-SB270020-00 Issue 001, 06 Feb 2014**  **AIRCRAFT SERVICE BULLETIN**

## Alert Service Bulletin B787-81205-SB270020-00 **Table of Contents** Page Summary.....................................................4 PLANNING INFORMATION ..........................................7 1. Effectivity .............................................7 A. Airplanes ............................................7 B. Spares Affected ........................................9 2. Concurrent Requirements ....................................9 3. Reason ..............................................9 4. Description ............................................9 5. Compliance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10 6. Approval . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10 7. Manpower . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10 8. Weight and Balance Changes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10 9. Electrical Load Data. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11 10. References . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11 A. Existing Data: . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11 B. Data Supplied with this Service Bulletin: . . . . . . . . . . . . . . . . . . . . . . . . . . 11 C. Installation Requirement Modules Used in the Preparation of this Service Bulletin: . . . 11 11. Publications Affected . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11 12. Interchangeability and Intermixability of Parts . . . . . . . . . . . . . . . . . . . . . . . . . 11 13. Software Accomplishment Summary. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11 MATERIAL INFORMATION . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12 1. Material - Price and Availability . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12 2. Industry Support Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13 3. Parts Necessary for Each Airplane. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13 A. Kits/Parts: . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13 B. Parts and Materials Supplied by the Operator: . . . . . . . . . . . . . . . . . . . . . . . 13 C. Parts Modified and Reidentified:. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14 D. Parts Removed and Not Replaced: . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15 4. Parts Necessary to Change Spares . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15 5. Special Tooling - Price and Availability. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15 6. Special Tooling Necessary to do this Service Bulletin. . . . . . . . . . . . . . . . . . . . . 15 ACCOMPLISHMENT INSTRUCTIONS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16 1. GENERAL INFORMATION . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16 2. WORK INSTRUCTIONS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

**B787-81205-SB270020-00 TABLE OF CONTENTS**  **Issue 001, 06 Feb 2014 Page 2 of 19**  EXPORT CONTROLLED ECCN: 9E991 BOEING PROPRIETARY, CONFIDENTIAL AND/OR TRADE SECRET. See title page for details. **B787-81205-SB270020-00 Issue 001, 06 Feb 2014**  **AIRCRAFT SERVICE BULLETIN**

## Alert Service Bulletin B787-81205-SB270020-00 **List of Effective Data Modules**

THIS ALERT SERVICE BULLETIN IS SENT TO THE OPERATORS OF RECORD OF THE AIRPLANES SHOWN IN DATA MODULE SB B787-A-27-00-0020-00A-932A-D, PARAGRAPH 1., **Alert:** EFFECTIVITY. IF AN AIRPLANE HAS BEEN LEASED OR SOLD, SEND THIS SERVICE BULLETIN TO THE NEW OPERATOR. IF APPLICABLE SPARES HAVE BEEN SOLD, SEND THIS SERVICE BULLETIN TO THE NEW OWNER. 

## Description **Group 1-2:** Table 1 List of Effective Data Modules - Alert Service Bulletin B787-81205-SB270020-00 **Issue Date Issue Status**  **Issue Data Module – Information Name**  2014-02-06 New 001 B787-A-27-00-0020-00A-00SA-D – List of Effective Data Modules 2014-02-06 New 001 B787-A-27-00-0020-00A-931C-D – Summary 2014-02-06 New 001 B787-A-27-00-0020-00A-932A-D – PLANNING INFORMATION 2014-02-06 New 001 B787-A-27-00-0020-00A-934A-D – MATERIAL INFORMATION 2014-02-06 New 001 B787-A-27-00-0020-00A-933A-D – ACCOMPLISHMENT INSTRUCTIONS

**B787-A-27-00-0020-00A-00SA-D Applicable To:**  **Issue 001, 06 Feb 2014 End of data module**  Model 787 See Applicability of this data module **Page 3 of 19** EXPORT CONTROLLED ECCN: 9E991 BOEING PROPRIETARY, CONFIDENTIAL AND/OR TRADE SECRET. See title page for details. **B787-81205-SB270020-00 Issue 001, 06 Feb 2014**  **AIRCRAFT SERVICE BULLETIN**

## Alert Service Bulletin B787-81205-SB270020-00 **Summary**

THIS ALERT SERVICE BULLETIN IS SENT TO THE OPERATORS OF RECORD OF THE AIRPLANES SHOWN IN DATA MODULE SB B787-A-27-00-0020-00A-932A-D, PARAGRAPH 1., **Alert:** EFFECTIVITY. IF AN AIRPLANE HAS BEEN LEASED OR SOLD, SEND THIS SERVICE BULLETIN TO THE NEW OPERATOR. IF APPLICABLE SPARES HAVE BEEN SOLD, SEND THIS SERVICE BULLETIN TO THE NEW OWNER.



## References **Title Reference**  Concurrent Requirements SB B787-A-27-00-0020-00A-932A-D Issue 001, Paragraph 2. Spares Affected SB B787-A-27-00-0020-00A-932A-D Issue 001, Paragraph 1.B. Compliance SB B787-A-27-00-0020-00A-932A-D Issue 001, Paragraph 5. Weight and Balance Changes SB B787-A-27-00-0020-00A-932A-D Issue 001, Paragraph 8. Electrical Load Data SB B787-A-27-00-0020-00A-932A-D Issue 001, Paragraph 9. Publications Affected SB B787-A-27-00-0020-00A-932A-D Issue 001, Paragraph 11. Kits/Parts SB B787-A-27-00-0020-00A-934A-D Issue 001, Paragraph 3.A. Parts and Materials Supplied by the Operator SB B787-A-27-00-0020-00A-934A-D Issue 001, Paragraph 3.B. Special Tooling Necessary to do this Service Bulletin SB B787-A-27-00-0020-00A-934A-D Issue 001, Paragraph 6. Effectivity SB B787-A-27-00-0020-00A-932A-D Issue 001, Paragraph 1. Industry Support Information SB B787-A-27-00-0020-00A-934A-D Issue 001, Paragraph 2.

**B787-A-27-00-0020-00A-931C-D Applicable To:**  **Issue 001, 06 Feb 2014** Model 787 See Applicability of this data module **Page 4 of 19** EXPORT CONTROLLED ECCN: 9E991 BOEING PROPRIETARY, CONFIDENTIAL AND/OR TRADE SECRET. See title page for details. **B787-81205-SB270020-00 Issue 001, 06 Feb 2014**  **AIRCRAFT SERVICE BULLETIN Title**  **Reference** Manpower SB B787-A-27-00-0020-00A-932A-D Issue 001, Paragraph 7. Material - Price and Availability SB B787-A-27-00-0020-00A-934A-D Issue 001, Paragraph 1. 

## Description **Group 1-2: 1. CONCURRENT REQUIREMENTS** Refer to data module Data Module SB B787-A-27-00-0020-00A-932A-D, Paragraph 2., Concurrent Requirements. **2. BACKGROUND** This service bulletin gives instructions to install Flight Control Module (FCM) Operational Program Software (OPS), FCM Loadable Diagnostic Information (LDI) Database (DB), and FCM Air Data Reference Function(ADRF) DB software. Accomplishment of this service bulletin will make sure that the in-service findings associated to Flight Control Electronics (FCE) Block Point 2 are eliminated, and that the Flight Control Electronics (FCE) Block Point 2 software functions as originally intended. If the changes in this service bulletin are not done, the Flight Control Electronics (FCE) Block Point 2 software will not function as originally intended, which could result in deficiencies in the control law and maintenance areas which could result in nuisance EICAS and Maintenance messages.This table is provided to operators for planning purposes only. Refer to the applicable sections for more information. Table 1 **Data Module Reference Affected**  **Planning Data** Data Module SB B787-A-27-00-0020-00A-932AD, Paragraph 1.B., Spares Affected No Spares Affected

Data Module SB B787-A-27-00-0020-00A-932AD, Paragraph 5., Compliance Yes AD Related

Data Module SB B787-A-27-00-0020-00A-932AD, Paragraph 8., Weight and Balance Changes No Weight and Balance Changed

Data Module SB B787-A-27-00-0020-00A-932AD, Paragraph 9., Electrical Load Data No Electrical Load Changed

Data Module SB B787-A-27-00-0020-00A-932AD, Paragraph 11., Publications Affected Yes Publications Affected

Data Module SB B787-A-27-00-0020-00A-932AD, Paragraph 11., Publications Affected Yes Airplane Flight Operations Affected (Flight CrewOperations Manual and/or FAA Approved Airplane Flight Manual) Data Module SB B787-A-27-00-0020-00A-934AD, Paragraph 3.A., Kits/Parts No Kits/Parts Required

**B787-A-27-00-0020-00A-931C-D Applicable To:**  **Issue 001, 06 Feb 2014** Model 787 See Applicability of this data module **Page 5 of 19** EXPORT CONTROLLED ECCN: 9E991 BOEING PROPRIETARY, CONFIDENTIAL AND/OR TRADE SECRET. See title page for details. **B787-81205-SB270020-00 Issue 001, 06 Feb 2014**  **AIRCRAFT SERVICE BULLETIN**Table 1 **Data Module Reference Affected**  **Planning Data** Data Module SB B787-A-27-00-0020-00A-934AD, Paragraph 3.B., Parts and Materials Supplied by the Operator Yes Operator Supplied Parts/Material

Data Module SB B787-A-27-00-0020-00A-934AD, Paragraph 6., Special Tooling Necessary to do this Service Bulletin No Special Tooling Required

**3. ACTION** (CN-AA45348B) Use the Onboard Data Load Function (ODLF) to install Flight Control Module (FCM) Operational Program Software (OPS), FCM Loadable Diagnostic Information (LDI) Database (DB), and FCM Air Data Reference Function (ADRF) DB software, and do a software configuration check. **4. EFFECTIVITY** 787-8 Airplanes. Refer to Data Module SB B787-A-27-00-0020-00A-932A-D, Paragraph 1., Effectivity for the list of affected airplanes. **5. COMPLIANCE** The Federal Aviation Administration (FAA) will possibly release an Airworthiness Directive related to this service bulletin. The Airworthiness Directive will make the compliance tasks and times given in this service bulletin mandatory. Refer to data module Data Module SB B787-A-27-00-0020-00A-932A-D, Paragraph 5., Compliance. **6. INDUSTRY SUPPORT INFORMATION** Boeing warranty remedies are available for airplanes in warranty as of October 12, 2013. Please refer to Data Module SB B787-A-27-00-0020-00A-934A-D, Paragraph 2., Industry Support Information. The warranty remedies will expire eight years from the original release date of this service bulletin. **7. MANPOWER** Refer to data module Data Module SB B787-A-27-00-0020-00A-932A-D, Paragraph 7., Manpower. **8. MATERIAL INFORMATION** Operator Supplied Parts/Materials. Refer to data module Data Module SB B787-A-27-00-0020-00A-934A-D, Paragraph 1., Material - Price and Availability.

**B787-A-27-00-0020-00A-931C-D Applicable To:**  **Issue 001, 06 Feb 2014 End of data module**  Model 787 See Applicability of this data module **Page 6 of 19** EXPORT CONTROLLED ECCN: 9E991 BOEING PROPRIETARY, CONFIDENTIAL AND/OR TRADE SECRET. See title page for details. **B787-81205-SB270020-00 Issue 001, 06 Feb 2014**  **AIRCRAFT SERVICE BULLETIN**

## Alert Service Bulletin B787-81205-SB270020-00 **PLANNING INFORMATION**

THIS ALERT SERVICE BULLETIN IS SENT TO THE OPERATORS OF RECORD OF THE AIRPLANES SHOWN IN PARAGRAPH 1., EFFECTIVITY. IF AN AIRPLANE HAS BEEN LEASED **Alert:** OR SOLD, SEND THIS SERVICE BULLETIN TO THE NEW OPERATOR. IF APPLICABLE SPARES HAVE BEEN SOLD, SEND THIS SERVICE BULLETIN TO THE NEW OWNER.



## References **Title Reference**  Parts Necessary for Each Airplane SB B787-A-27-00-0020-00A-934A-D Issue 001, Paragraph 3. FLIGHT CONTROLS - Primary Flight Control Function - Flight Control Electronics Block Point 2 Software Change SB B787-81205-SB270017-00

AC GENERATION AND BUS CONTROL 787 AMM 24-22-00 ONBOARD DATA LOAD FUNCTION 787 AMM 45-13-00 ONBOARD BOEING ELECTRONIC DISTRIBUTION SYSTEM 787 AMM 46-13-00

FLIGHT CONTROLS 787 AMM 27 

## Description **Group 1-2:**

**1. Effectivity A. Airplanes**  This service bulletin is for the airplanes shown below. An equivalent change is on subsequent production airplanes. Refer to CN-AA45348 for data about this change. Table 1 **DESCRIPTION CONFIGURATION**  **GROUP** 787-8 Airplanes that require incorporation of Boeing Service Bulletin B787-81205-SB270017-00 Issue 001 - 1 787-8 Airplanes that had the intent of Boeing Service Bulletin B787- 81205-SB270017-00 Issue 001 incorporated prior to delivery - 2

Airplane Models: 787-8

**B787-A-27-00-0020-00A-932A-D Applicable To:**  **Issue 001, 06 Feb 2014** Model 787 See Applicability of this data module **Page 7 of 19** EXPORT CONTROLLED ECCN: 9E991 BOEING PROPRIETARY, CONFIDENTIAL AND/OR TRADE SECRET. See title page for details. **B787-81205-SB270020-00 Issue 001, 06 Feb 2014**  **AIRCRAFT SERVICE BULLETIN**Table 2 **Group Variable Number**  1 ZA100-ZA105 1 ZA116-ZA122 1 ZA135 1 ZA175-ZA186 2 ZA187 1 ZA215 2 ZA216-ZA217 2 ZA230-ZA231 1 ZA233-ZA243 1 ZA260-ZA264 1 ZA270-ZA274 1 ZA285-ZA292 1 ZA317-ZA320 2 ZA327 1 ZA380-ZA387 1 ZA430-ZA434 2 ZA435 1 ZA445 2 ZA446 1 ZA450-ZA453 1 ZA460-ZA468 2 ZA469 1 ZA506-ZA514 2 ZA515 1 ZA536-ZA540 2 ZA560 1 ZA561-ZA563 1 ZA576-ZA577 2 ZA650

**B787-A-27-00-0020-00A-932A-D Applicable To:**  **Issue 001, 06 Feb 2014** Model 787 See Applicability of this data module **Page 8 of 19** EXPORT CONTROLLED ECCN: 9E991 BOEING PROPRIETARY, CONFIDENTIAL AND/OR TRADE SECRET. See title page for details. **B787-81205-SB270020-00 Issue 001, 06 Feb 2014**  **AIRCRAFT SERVICE BULLETIN B. Spares Affected**  None. **2. Concurrent Requirements** The service bulletin listed below must be done before this service bulletin. **Group 1:** Table 3 **Description Service Bulletin**  **Company** Flight Controls - Primary Flight Control Function - Flight Control Electronics Block Point 2 SB B787-81205-SB270017-00 Issue 001 Boeing

**Group 1:** Service bulletin (SB) SB B787-81205-SB270017-00 Issue 001 will make sure that the new Flight Control Module (FCM) Operational Program Software (OPS), FCM Loadable Diagnostic Information (LDI) Database (DB) and Central Maintenance Computer Function (CMCF) LDI DB correct deficiencies in the control law and maintenance areas which could result in loss of controllability of the airplane. **Group 2:** None. **Group 1-2:**

**3. Reason** This service bulletin gives instructions to install Flight Control Module (FCM) Operational Program Software (OPS), FCM Loadable Diagnostic Information (LDI) Database (DB), and FCM Air Data Reference Function (ADRF) DB software. Accomplishment of this service bulletin will make sure that the in-service findings associated to Flight Control Electronics (FCE) Block Point 2 are eliminated, and that the Flight Control Electronics (FCE) Block Point 2 software functions as originally intended. If the changes in this servicebulletin are not done, the Flight Control Electronics (FCE) Block Point 2 software will not function as originally intended, which could result in deficiencies in the control law and maintenance areas which could result in nuisance EICAS and Maintenance messages. **4. Description** Use the Onboard Data Load Function (ODLF) to install Flight Control Module (FCM) Operational Program Software (OPS), FCM Loadable Diagnostic Information (LDI) Database (DB), and FCM Air Data Reference Function (ADRF) DB software, and do a software configuration check. The work in this service bulletin is done in the maintenance zone(s) given below. Table 4 **Affected Maintenance Zones Zone**  **Model** 117, 145, 211, 212 787-8

**B787-A-27-00-0020-00A-932A-D Applicable To:**  **Issue 001, 06 Feb 2014** Model 787 See Applicability of this data module **Page 9 of 19** EXPORT CONTROLLED ECCN: 9E991 BOEING PROPRIETARY, CONFIDENTIAL AND/OR TRADE SECRET. See title page for details. **B787-81205-SB270020-00 Issue 001, 06 Feb 2014**  **AIRCRAFT SERVICE BULLETIN 5. Compliance**  The Federal Aviation Administration (FAA) will possibly release an Airworthiness Directive related to this service bulletin. The Airworthiness Directive will make the compliance tasks and times given in this service bulletin mandatory. Boeing recommends that the change given in this service bulletin be done within 6 months after the Issue 001 date of this service bulletin. **6. Approval** This service bulletin was examined by the Federal Aviation Administration (FAA). The changes specified in this service bulletin comply with the applicable regulations and are FAA approved, as well as EuropeanAviation Safety Agency (EASA)/Joint Aviation Authorities (JAA) approved for all EASA/JAA approved airplanes listed in the service bulletin effectivity. This service bulletin and its approval were based on the airplane in its original Boeing delivery configuration or as modified by other approved Boeing changes. If an airplane has a non-Boeing modification or repair that affects a component or system also affected by this service bulletin, the operator is responsible for obtaining appropriate regulatory agency approval before incorporating this service bulletin. **7. Manpower** The table below shows an estimate of the task hours necessary to do this change for each Airplane. This estimate is for direct labor only, done by an experienced crew. Adjust the estimate with operator task hour data if necessary. The estimate does not include lost time. These are some examples of lost time: – Time to adjust to the workplace – Time to schedule the work – Time to inspect the work – Time to cure the materials – Time to make the parts – Time to find the tools
This estimate gives general service bulletin incorporation time. The specific software data transfer times can change the estimate given in the table. This estimate does not include the task hour data given in the service bulletins in Paragraph 2., Concurrent Requirements. Table 5 **Elapsed Hours Task Hours**  **Number of Per- sons**  **Task**

2.00 2.00 1 Install and Check Software 2.00 2.00 TOTAL FOR EACH AIRPLANE

**8. Weight and Balance Changes** None.

**B787-A-27-00-0020-00A-932A-D Applicable To:**  **Issue 001, 06 Feb 2014** Model 787 See Applicability of this data module **Page 10 of 19** EXPORT CONTROLLED ECCN: 9E991 BOEING PROPRIETARY, CONFIDENTIAL AND/OR TRADE SECRET. See title page for details. **B787-81205-SB270020-00 Issue 001, 06 Feb 2014**  **AIRCRAFT SERVICE BULLETIN 9. Electrical Load Data**  Not changed. **10. References A. Existing Data:**  1. Change Notice CN-AA45348B 2. Aircraft Maintenance Manual (AMM) 787 AMM 24-22-00, 787 AMM 45-13-00, 787 AMM 46-13-00 3. Boeing Service Bulletin (SB) SB B787-81205-SB270017-00 **B. Data Supplied with this Service Bulletin:** None. **C. Installation Requirement Modules Used in the Preparation of this Service Bulletin:** None. **11. Publications Affected** Table 6 **Chapter-Section Publication**  787 AMM 27 787 Maintenance Manual IPD ZA9-09 787 Illustrated Parts Data Damage Tolerance Based Structural Inspections: Boeing has evaluated the repairs and/or changes in this service bulletin for effects on Fatigue Critical Structure (FCS) and for changes to Damage Tolerance Inspections (DTI) required in the Maintenance Program. This service bulletin does not affect FCS, therefore DTIs are not necessary. **12. Interchangeability and Intermixability of Parts** Refer to data module Data Module SB B787-A-27-00-0020-00A-934A-D, Paragraph 3., Parts Necessary for Each Airplane, for interchangeability and intermixability information. **13. Software Accomplishment Summary** 1. System affected by this change: Flight Controls 2. Software changes which affect operational procedures: None. 3. Other software improvements: Elimination of in-service findings associated to Flight Control Electronics (FCE) Block Point 2 software change.

**B787-A-27-00-0020-00A-932A-D Applicable To:**  **Issue 001, 06 Feb 2014 End of data module**  Model 787 See Applicability of this data module **Page 11 of 19** EXPORT CONTROLLED ECCN: 9E991 BOEING PROPRIETARY, CONFIDENTIAL AND/OR TRADE SECRET. See title page for details. **B787-81205-SB270020-00 Issue 001, 06 Feb 2014**  **AIRCRAFT SERVICE BULLETIN**

## Alert Service Bulletin B787-81205-SB270020-00 **MATERIAL INFORMATION**

THIS ALERT SERVICE BULLETIN IS SENT TO THE OPERATORS OF RECORD OF THE AIRPLANES SHOWN IN DATA MODULE SB B787-A-27-00-0020-00A-932A-D, PARAGRAPH 1., **Alert:** EFFECTIVITY. IF AN AIRPLANE HAS BEEN LEASED OR SOLD, SEND THIS SERVICE BULLETIN TO THE NEW OPERATOR. IF APPLICABLE SPARES HAVE BEEN SOLD, SEND THIS SERVICE BULLETIN TO THE NEW OWNER.



## References **Title Reference**  References SB B787-A-27-00-0020-00A-932A-D Issue 001, Paragraph 10. 

## Description **Group 1-2: 1. Material - Price and Availability**  The operator can supply the parts and materials shown in Paragraph 3., Parts Necessary for Each Airplane. 1. For Boeing provided Loadable Software (LSW) part numbers, order the LSW part number as follows: Reference this service bulletin and submit your purchase order by one of these methods. A. Order on-line via ATA Spec 2000 or The Boeing PART Page B. Fax to (206) 662-7145 REFER TO THE BOEING PART PAGE ON MYBOEINGFLEET.COM OR CONTACT FIRST RESPONDER AT FR@BOEING.COM FOR THE LATEST REORDER LEAD TIME (ROLT) AND PRICE INFORMATION. 2. For Supplier provided Loadable Software (LSW) part numbers, order the LSW part number from the supplier. Operators must order each instance of the Loadable Software (LSW) part numbers in Table 1 - Loadable Software Attributes as shown in Paragraph 3.B., Parts and Materials Supplied by the Operator. The LSW provider information is available in the Notes column of the Loadable Software Attributes Table. Operators can but are not required to order each instance of the Loadable Software (LSW) part numbers in Table 2 - Loadable Software Attributes as shown in Paragraph 3.B., Parts and Materials Supplied by the Operator. The LSW provider information is available in the Notes column of the Loadable Software Attributes Table. NOTE: The Loadable Software (LSW) part numbers in Table 2 - Loadable Software Attributes are for reference only and should only be ordered if the Loadable Software (LSW) part numbers are not already

**B787-A-27-00-0020-00A-934A-D Applicable To:**  **Issue 001, 06 Feb 2014** Model 787 See Applicability of this data module **Page 12 of 19** EXPORT CONTROLLED ECCN: 9E991 BOEING PROPRIETARY, CONFIDENTIAL AND/OR TRADE SECRET. See title page for details. **B787-81205-SB270020-00 Issue 001, 06 Feb 2014**  **AIRCRAFT SERVICE BULLETIN**loaded in LS1185146 (CIS MS FSM MSD-1) or LS1765187 (CIS MS FSM MSD-2), if the MSD-2 is installed on the airplane. **2. Industry Support Information** Boeing warranty remedies are available for 787 airplanes in warranty as of October 12, 2013. For task hour reimbursement for airplanes in warranty as of that date, send a warranty claim to Boeing Fleet Support Contracts - Warranty. The parts for airplanes in warranty as of that date will be supplied at no charge. Send a purchase order for the parts to Boeing Material Management. Please refer to this service bulletin number and reference the airplane variable numbers in your purchase order. The warranty remedies will expire eight years from the original release date of this service bulletin. **3. Parts Necessary for Each Airplane A. Kits/Parts:**  None. **B. Parts and Materials Supplied by the Operator:** Table 1 Loadable Software Attributes **Notes Software Part**  **Nomenclature System Name**  **Software Loca- tion Identifica**  **tion (SLID) Data Load Desti**  **nation Part Number** 

*[1] *[2] *[3] *[4] *[5] *[6] 27 FCM OPS FCM OPS LS1071950 FCM-R HNP5C-AL01- 5012

*[1] *[2] *[3] *[4] *[5] *[6] 27 FCM OPS FCM OPS LS1185146 CIS MS FSM MSD-1 HNP5C-AL01- 5012

*[1] *[2] *[3] *[4] *[5] *[6] 27 FCM OPS FCM OPS LS1521993 FCM-C HNP5C-AL01- 5012

*[1] *[2] *[3] *[4] *[5] *[6] 27 FCM OPS FCM OPS LS1731825 FCM-L HNP5C-AL01- 5012

*[1] *[2] *[3] *[4] *[5] *[6] *[7] 27 FCM OPS FCM OPS LS1765187 CIS MS FSM MSD-2 HNP5C-AL01- 5012

*[1] This software part number is used in production. *[2] Do not install previous versions of this software after installation of the new software part number. *[3] The existing software part number is HNP5F-AL01-5011. *[4] Boeing provided loadable software. *[5] Use part number format HNP5CAL01-5012 when ordering from Boeing Spares. *[6] Inital load of 27 FCM OPS HNP5C-AL01-5012 requires reload of 27 FCM LDI DB HNP5F-AD09-5011 and 27 FCM ADRF DB HNP22- AD0E-5001, which are both available in LS1185146 (CIS MS FSM MSD-1) or LS1765187 (CIS MS FSM MSD-2), if the MSD-2 is installed on the airplane. Refer to Loadable Software (LSW) part numbers in Table 2 - Loadable Software Attributes. *[7] If the MSD-2 is installed on the airplane.

**B787-A-27-00-0020-00A-934A-D Applicable To:**  **Issue 001, 06 Feb 2014** Model 787 See Applicability of this data module **Page 13 of 19** EXPORT CONTROLLED ECCN: 9E991 BOEING PROPRIETARY, CONFIDENTIAL AND/OR TRADE SECRET. See title page for details. **B787-81205-SB270020-00 Issue 001, 06 Feb 2014**  **AIRCRAFT SERVICE BULLETIN**Table 2 Loadable Software Attributes **Notes Software Part**  **Nomenclature System Name**  **Software Loca- tion Identifica**  **tion (SLID) Data Load Desti**  **nation Part Number** 

*[1] *[2] *[3] *[4] *[5] 27 FCM LDI DB FCM LDI DATABASE LS1071950 FCM-R HNP5F-AD09- 5011 *[1] *[2] *[4] *[5] *[6] 27 FCM ADRF DB FCM ADRF DATABASE LS1071950 FCM-R HNP22-AD0E- 5001 *[1] *[2] *[3] *[4] *[7] 27 FCM LDI DB FCM LDI DATABASE LS1185146 CIS MS FSM MSD-1 HNP5F-AD09- 5011 *[1] *[2] *[4] *[6] *[7] 27 FCM ADRF DB FCM ADRF DATABASE LS1185146 CIS MS FSM MSD-1HNP22-AD0E5001 *[1] *[2] *[3] *[4] *[5] 27 FCM LDI DB FCM LDI DATABASE LS1521993 FCM-C HNP5F-AD09- 5011 *[1] *[2] *[4] *[5] *[6] 27 FCM ADRF DB FCM ADRF DATABASE LS1521993 FCM-C HNP22-AD0E- 5001 *[1] *[2] *[3] *[4] *[5] 27 FCM LDI DB FCM LDI DATABASE LS1731825 FCM-L HNP5F-AD09- 5011 *[1] *[2] *[4] *[5] *[6] 27 FCM ADRF DB FCM ADRF DATABASE LS1731825 FCM-L HNP22-AD0E- 5001 *[1] *[2] *[3] *[4] *[7] *[8] 27 FCM LDI DB FCM LDI DATABASE LS1765187 CIS MS FSM MSD-2 HNP5F-AD09- 5011

*[1] *[2] *[4] *[6] *[7] *[8] 27 FCM ADRF DB FCM ADRF DATABASE LS1765187 CIS MS FSM MSD-2HNP22-AD0E5001

*[1] This software part number is used in production. *[2] Boeing provided loadable software. *[3] Use part number format HNP5FAD09-5011 when ordering from Boeing Spares. *[4] Inital load of 27 FCM OPS HNP5C-AL01-5012 in Loadable Software (LSW) part numbers in Table 1 - Loadable Software Attributes requires the reload of 27 FCM LDI DB HNP5F-AD09-5011 and 27 FCM ADRF DB HNP22-AD0E-5001, which are both available in LS1185146 (CIS MS FSM MSD-1) or LS1765187 (CIS MS FSM MSD-2), if the MSD-2 is installed on the airplane. *[5] Software is required to be reloaded on the initial load of 27 FCM OPS HNP5C-AL01-5012. Refer to Loadable Software (LSW) part numbers in Table 1 - Loadable Software Attributes. Software is available in LS1185146 (CIS MS FSM MSD-1) or LS1765187 (CIS MS FSM MSD-2), if the MSD-2 is installed on the airplane. *[6] Use part number format HNP22AD0E5001 when ordering from Boeing Spares. *[7] Software is required to be reloaded on the initial load of 27 FCM OPS HNP5C-AL01-5012. Refer to Loadable Software (LSW) part numbers in Table 1 - Loadable Software Attributes. *[8] If the MSD-2 is installed on the airplane. **C. Parts Modified and Reidentified:** None.

**B787-A-27-00-0020-00A-934A-D Applicable To:**  **Issue 001, 06 Feb 2014** Model 787 See Applicability of this data module **Page 14 of 19** EXPORT CONTROLLED ECCN: 9E991 BOEING PROPRIETARY, CONFIDENTIAL AND/OR TRADE SECRET. See title page for details. **B787-81205-SB270020-00 Issue 001, 06 Feb 2014**  **AIRCRAFT SERVICE BULLETIN D. Parts Removed and Not Replaced:**  None. **4. Parts Necessary to Change Spares** None. **5. Special Tooling - Price and Availability** None. **6. Special Tooling Necessary to do this Service Bulletin** No special tools or equipment are necessary to do the change in this service bulletin. But, maintenance and overhaul tools in the manuals given in data module Data Module SB B787-A-27-00-0020-00A-932A-D, Paragraph 10., References, can be necessary. Examine operator tool supply to make sure all necessary tools are available.

**B787-A-27-00-0020-00A-934A-D Applicable To:**  **Issue 001, 06 Feb 2014 End of data module**  Model 787 See Applicability of this data module **Page 15 of 19** EXPORT CONTROLLED ECCN: 9E991 BOEING PROPRIETARY, CONFIDENTIAL AND/OR TRADE SECRET. See title page for details. **B787-81205-SB270020-00 Issue 001, 06 Feb 2014**  **AIRCRAFT SERVICE BULLETIN**

## Alert Service Bulletin B787-81205-SB270020-00 **ACCOMPLISHMENT INSTRUCTIONS**

THIS ALERT SERVICE BULLETIN IS SENT TO THE OPERATORS OF RECORD OF THE AIRPLANES SHOWN IN DATA MODULE SB B787-A-27-00-0020-00A-932A-D, PARAGRAPH 1., **Alert:** EFFECTIVITY. IF AN AIRPLANE HAS BEEN LEASED OR SOLD, SEND THIS SERVICE BULLETIN TO THE NEW OPERATOR. IF APPLICABLE SPARES HAVE BEEN SOLD, SEND THIS SERVICE BULLETIN TO THE NEW OWNER.



## References **Title Reference**  References SB B787-A-27-00-0020-00A-932A-D Issue 001, Paragraph 10. Concurrent Requirements SB B787-A-27-00-0020-00A-932A-D Issue 001, Paragraph 2. ONBOARD DATA LOAD FUNCTION 787 AMM 45-13-00 ONBOARD BOEING ELECTRONIC DISTRIBUTION SYSTEM 787 AMM 46-13-00

AC GENERATION AND BUS CONTROL 787 AMM 24-22-00 

## Procedure **Group 1-2: 1. GENERAL INFORMATION**  **CAUTION :**  KEEP THE WORK AREA, WIRES AND ELECTRICAL BUNDLES CLEAN OF METAL PARTICLES OR CONTAMINATION WHEN YOU USE TOOLS. UNWANTED MATERIAL, METAL PARTICLES OR CONTAMINATION CAUGHT IN WIRE BUNDLES CAN CAUSE DAMAGE TO THE BUNDLES. DAMAGED WIRE BUNDLES CAN CAUSE SPARKS OR OTHER ELECTRICAL DAMAGE. NOTE: 1. Manual titles are referred to by acronyms. Refer to data module Data Module SB B787-A-27- 00-0020-00A-932A-D, Paragraph 10., References, for definition of the acronyms. 2. Obey all of the warnings and cautions given in the specified manual sections. 3. Unless shown differently, these dimensions and tolerances are used: – Linear dimensions are in inches – Tolerance on linear dimensions, other than rivet and bolt edge margins, is plus or minus 0.03 inch – Tolerance on rivet and bolt edge margin is plus or minus 0.05 inch – Angular tolerance is plus or minus 2 degrees

**B787-A-27-00-0020-00A-933A-D Applicable To:**  **Issue 001, 06 Feb 2014** Model 787 See Applicability of this data module **Page 16 of 19** EXPORT CONTROLLED ECCN: 9E991 BOEING PROPRIETARY, CONFIDENTIAL AND/OR TRADE SECRET. See title page for details. **B787-81205-SB270020-00 Issue 001, 06 Feb 2014**  **AIRCRAFT SERVICE BULLETIN**– Hole dimensions for standard solid rivets and fasteners are in SRM Chapter 51 – Torque Values: – Values for structural fasteners are given in 787 Structural Repair Manual, Chapter 51. – Values for airframe maintenance tasks are included in Chapter 20 of 787 Airplane Maintenance Manual (AMM). – Values for electrical maintenance tasks are included in Chapter 20 of Standard Wiring Practices Manual (SWPM).– Values for engine maintenance tasks are included in Chapter 70 of 787 Airplane Maintenance Manual (AMM).– Non-standard torque values for maintenance tasks are included in the applicable installation step. 4. These work instructions refer to procedures included in other Boeing documents. When the words "refer to" are used and the operator has an accepted alternative procedure, the accepted alternative procedure can be used. When the words "in accordance with" are included in the instruction, the procedure in the Boeing document must be used. 5. Refer to 787 AMM 45-13-00 for the Onboard Data Load Function (ODLF) and the software check. 6. Refer to 787 AMM 46-13-00 to stage software on a Mass Storage Device (MSD). 7. The instructions in Step 2., Work Instructions and the Tasks can include operation of tools or test equipment. Boeing Engineering Tool Drawings, the Illustrated Tool and Equipment Manual, and the Special Tool and Ground Handling Drawing Index contain data on versions of the tools or test equipment that you can use. It is permitted to use replaced tools. It is not permitted to use superseded tools. 8. If it is necessary to remove more parts for access, you can remove those parts. If you can get access without removing identified parts, it is not necessary to remove all of the identified parts. Jacking and shoring limitations must be observed. 9. If shading is used, shaded areas in Figures are to separate the non-critical and non-authoritative information from the critical and authoritative information. 10. Some steps in the Work Instructions are identified as Required for Compliance (RC). If this service bulletin is mandated by an Airworthiness Directive (AD), then the steps identified as RC must be done to comply with the AD. Alternative procedures for steps not identified with RC can be used if the RC steps can still be done as specified, and the airplane can be put back to aserviceable condition. An Alternative Method of Compliance (AMOC) is not necessary for deviations to steps that are not identified as RC.

**2. WORK INSTRUCTIONS Group 1:**  A. Make sure that the service bulletin given in Data Module SB B787-A-27-00-0020-00A-932A-D, Paragraph 2., Concurrent Requirements has been accomplished. **Group 1-2:** B. Supply electrical power to the airplane. Refer to 787 AMM 24-22-00 as an accepted procedure.

**B787-A-27-00-0020-00A-933A-D Applicable To:**  **Issue 001, 06 Feb 2014** Model 787 See Applicability of this data module **Page 17 of 19** EXPORT CONTROLLED ECCN: 9E991 BOEING PROPRIETARY, CONFIDENTIAL AND/OR TRADE SECRET. See title page for details. **B787-81205-SB270020-00 Issue 001, 06 Feb 2014**  **AIRCRAFT SERVICE BULLETIN**C. RC - Install each instance of the software listed in the Loadable Software Attributes table 1, 2 and 3 using the Onboard Data Load Function (ODLF) and do a software configuration check. Refer to 787 AMM 45- 13-00, and 787 AMM 46-13-00 as an accepted procedure. (1) Load 27 FCM OPS to CIS MS FSM MSD-1 and CIS MS FSM MSD-2. Refer to 787 AMM 46-13-00 as an accepted procedure. Table 1 Loadable Software Attributes **Notes Software Part**  **Nomenclature System Name**  **Software Loca- tion Identifica**  **tion (SLID) Data Load Desti**  **nation Part Number** 

*[1] *[2] *[3] *[4] *[5] 27 FCM OPS FCM OPS LS1185146 CIS MS FSM MSD-1 HNP5C-AL01- 5012 *[1] *[2] *[3] *[4] *[5] *[6] 27 FCM OPS FCM OPS LS1765187 CIS MS FSM MSD-2 HNP5C-AL01- 5012

*[1] This software part number is used in production. *[2] Do not install previous versions of this software after installation of the new software part number. *[3] The existing software part number is HNP5F-AL01-5011. *[4] Boeing provided loadable software. *[5] The procedure for staging software on a Mass Storage Device (MSD) is provided for reference only. The operators can stagethe software from their Loadable Software Airplane Part Library server directly to the MSD(s). Boeing recommends that operators maintain the latest software in the MSD(s) so that it is available if the software should become necessary, such as due to an unplannedcomponent change. *[6] If the MSD-2 is installed on the airplane. (2) Load 27 FCM OPS, 27 FCM LDI DB, and 27 FCM ADRF DB concurrently to the left FCM on the airplane using the ODLF. Refer to 787 AMM 45-13-00 as an accepted procedure. NOTE: One FCM needs to stay out of loader mode in order to provide the interlocks necessary for the On Board Data Loading system to stay in loading mode. Table 2 Loadable Software Attributes **Notes Software Part**  **Nomenclature System Name**  **Software Loca- tion Identifica**  **tion (SLID) Data Load Desti**  **nation Part Number** 

*[1] *[2] *[3] *[4] *[5] 27 FCM OPS FCM OPS LS1731825 FCM-L HNP5C-AL01- 5012 *[6] 27 FCM LDI DB FCM LDI DATABASE LS1731825 FCM-L HNP5F-AD09- 5011 *[6] 27 FCM ADRF DB FCM ADRF DATABASE LS1731825 FCM-L HNP22-AD0E- 5001 *[1] This software part number is used in production. *[2] Do not install previous versions of this software after installation of the new software part number. *[3] The existing software part number is HNP5F-AL01-5011. *[4] Boeing provided loadable software. *[5] Inital load of 27 FCM OPS HNP5C-AL01-5012 requires reload of 27 FCM LDI DB HNP5F-AD09-5011 and 27 FCM ADRF DB HNP22- AD0E-5001, which are both available in LS1185146 (CIS MS FSM MSD-1) or LS1765187 (CIS MS FSM MSD-2), if the MSD-2 is installed on the airplane. *[6] Software is required to be reloaded on the initial load of 27 FCM OPS HNP5C-AL01-5012.

**B787-A-27-00-0020-00A-933A-D Applicable To:**  **Issue 001, 06 Feb 2014** Model 787 See Applicability of this data module **Page 18 of 19** EXPORT CONTROLLED ECCN: 9E991 BOEING PROPRIETARY, CONFIDENTIAL AND/OR TRADE SECRET. See title page for details. **B787-81205-SB270020-00 Issue 001, 06 Feb 2014**  **AIRCRAFT SERVICE BULLETIN**(3) Once the data load on the left FCM completes, load 27 FCM OPS, 27 FCM LDI DB, and 27 FCM ADRF DB to the right and center FCMs on the airplane using the ODLF. Refer to 787 AMM 45-13- 00 as an accepted procedure. Table 3 Loadable Software Attributes **Notes Software Part**  **Nomenclature System Name**  **Software Loca- tion Identifica**  **tion (SLID) Data Load Desti**  **nation Part Number** 

*[1] *[2] *[3] *[4] *[5] 27 FCM OPS FCM OPS LS1071950 FCM-R HNP5C-AL01- 5012 *[6] 27 FCM LDI DB FCM LDI DATABASE LS1071950 FCM-R HNP5F-AD09- 5011 *[6] 27 FCM ADRF DB FCM ADRF DATABASE LS1071950 FCM-R HNP22-AD0E- 5001 *[1] *[2] *[3] *[4] *[5] 27 FCM OPS FCM OPS LS1521993 FCM-C HNP5C-AL01- 5012 *[6] 27 FCM LDI DB FCM LDI DATABASE LS1521993 FCM-C HNP5F-AD09- 5011 *[6] 27 FCM ADRF DB FCM ADRF DATABASE LS1521993 FCM-C HNP22-AD0E- 5001 *[1] This software part number is used in production. *[2] Do not install previous versions of this software after installation of the new software part number. *[3] The existing software part number is HNP5F-AL01-5011. *[4] Boeing provided loadable software. *[5] Inital load of 27 FCM OPS HNP5C-AL01-5012 requires reload of 27 FCM LDI DB HNP5F-AD09-5011 and 27 FCM ADRF DB HNP22- AD0E-5001, which are both available in LS1185146 (CIS MS FSM MSD-1) or LS1765187 (CIS MS FSM MSD-2), if the MSD-2 is installed on the airplane. *[6] Software is required to be reloaded on the initial load of 27 FCM OPS HNP5C-AL01-5012. (4) Complete onboard data load of FCMs by performing a software check of the FCM and data load history check. Do a software check. Refer to 787 AMM 45-13-00 as an accepted procedure. D. Put the airplane back to a serviceable condition.

**B787-A-27-00-0020-00A-933A-D Applicable To:**  **Issue 001, 06 Feb 2014 End of data module**  Model 787 See Applicability of this data module **Page 19 of 19** EXPORT CONTROLLED ECCN: 9E991 BOEING PROPRIETARY, CONFIDENTIAL AND/OR TRADE SECRET. See title page for details. **B787-81205-SB270020-00 Issue 001, 06 Feb 2014**  **AIRCRAFT SERVICE BULLETIN**