<PAGE>



                                                                   EXHIBIT 10.11

                         AMENDED AND RESTATED AGREEMENT
                      CONCERNING TERMINATION OF EMPLOYMENT,
                        SEVERANCE PAY AND RELATED MATTERS


     This Amended and Restated Agreement Concerning Termination of Employment,
Severance Pay and Related Matters (this "Agreement") is made as of October 11,
2001 (the "Effective Date") by and between FairMarket, Inc., a Delaware
corporation with its headquarters located in Woburn, Massachusetts
("FairMarket"), and Matthew Ackley ("Executive") for the purpose of amending and
restating the February 26, 2001 Agreement Concerning Termination of Employment,
Severance Pay and Related Matters between FairMarket and Executive. In
consideration of the mutual covenants contained in this Agreement, FairMarket
and Executive agree as follows:

     WHEREAS, FairMarket desires to employ Executive and Executive desires to be
employed by FairMarket; and

     WHEREAS, Executive and FairMarket desire to reach an amicable resolution of
any matters relating to any future termination of Executive's employment during
a Change of Control Period (as defined in Section 2 below).

     1. RIGHT TO TERMINATE EMPLOYMENT. FairMarket and Executive agree that
Executive is employed at-will and that either party may terminate the employment
relationship at any time, for any reason or no reason, subject to the terms of
this Agreement if such termination occurs during a Change of Control Period.

     2. TERMINATION AND TERMINATION BENEFITS. If a Change of Control (as defined
in Section 2(f) below) occurs, then during the period beginning on the date such
Change of Control occurs and ending on the second anniversary thereof (a "Change
of Control Period"), Executive's employment with FairMarket and its subsidiaries
shall terminate under the circumstances and with the effect set forth in this
Section 2.

         a. TERMINATION BY FAIRMARKET FOR CAUSE. During a Change of Control
Period, Executive's employment with FairMarket and its subsidiaries may be
terminated for cause without liability on the part of FairMarket and its
subsidiaries effective immediately upon written notice by FairMarket to
Executive. Upon the giving of notice of termination of Executive's employment
pursuant to this Section, FairMarket and its subsidiaries shall have no further
obligation or liability to Executive, except as specifically set forth in
Section 2(e) below. For purposes of this Agreement, the following shall
constitute "cause" for such termination:

               i. any material breach by Executive of any provision of this
          Agreement or of any other agreement between Executive and FairMarket,
          including without limitation any agreement referred to in this
          Agreement;


<PAGE>


               ii. the commission of, conviction of or plea of nolo contendere
          by Executive to (A) a felony or (B) a misdemeanor involving moral
          turpitude, deceit, dishonesty or fraud;

               iii. any materially dishonest act or statement of Executive or
          insubordination of Executive with respect to FairMarket or any of its
          affiliates; or

              iv. any material misconduct, willful or deliberate non-performance
         or gross negligence in the performance (other than by reason of
         disability, as determined by FairMarket) by Executive of any of
         Executive's duties and responsibilities to FairMarket or any of its
         affiliates or otherwise with respect to FairMarket or any of its
         affiliates.

For purposes of this Agreement, no act, or failure to act, on Executive's part
shall be considered "willful" unless such act, or failure to act, was without
reasonable belief that Executive's action or omission was in the best interest
of FairMarket.

         b. TERMINATION BY EXECUTIVE. During a Change of Control Period,
Executive's employment with FairMarket and its subsidiaries may be terminated by
Executive by written notice to the Chief Executive Officer of FairMarket at
least thirty (30) days prior to such termination. After receiving written
notice, FairMarket shall have the right in its sole discretion to accelerate the
timing of such termination by Executive, and such acceleration shall not affect
the treatment of such termination as a termination by Executive pursuant to this
Section 2(b). Upon the termination of Executive's employment pursuant to this
Section, FairMarket and its subsidiaries shall have no further obligation or
liability to Executive, except as specifically set forth in Section 2(e) below.

         c. TERMINATION BY FAIRMARKET WITHOUT CAUSE. During a Change of Control
Period, FairMarket may terminate Executive's employment with FairMarket and its
subsidiaries without cause by written notice by FairMarket to Executive and
Executive shall receive only the termination benefits set forth in Sections 2(e)
and 2(f) below, subject in the case of Section 2(f) to compliance by Executive
with the provisions of that Section.

         d. TERMINATION BY EXECUTIVE FOR GOOD REASON. During a Change of Control
Period, Executive may terminate Executive's employment with FairMarket and its
subsidiaries for Good Reason and receive only the termination benefits specified
in Sections 2(e) and 2(f) below, subject in the case of Section 2(f) to
compliance by Executive with the provisions of that Section. "Good Reason" shall
mean the following events, in each case that occur during a Change of Control
Period:

               i. a substantial adverse change or diminution in the substantive
          nature or scope of Executive's responsibilities, authority, powers,
          functions and duties; provided, however, that any failure of
          FairMarket to continue Executive in the position of director, officer
          or employee of any of its subsidiaries or other affiliates and any
          diminution of the business of FairMarket or any of its affiliates,
          including without limitation the sale or transfer of any or all of the
          assets of FairMarket or any of its affiliates, shall not constitute
          "Good Reason";


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<PAGE>


               ii. a reduction in Executive's annual base salary of more than
          15%, except for an across-the-board salary reduction similarly
          affecting all or substantially all employees, or any material failure
          of FairMarket to provide Executive with such other material employee
          benefits to which Executive is entitled, except for an
          across-the-board change in benefits affecting all or substantially all
          employees; or

               iii.the relocation of the offices at which Executive is
          principally employed to a location more than 50 miles from such
          offices without Executive's consent.

         e. CERTAIN TERMINATION BENEFITS. In the event of the termination of
Executive's employment pursuant to any provision of this Agreement, then no
later than the next payroll date following the date of termination of
Executive's employment for any reason, FairMarket shall pay Executive for all
salary and vacation time accrued as of such date of termination. Except as
otherwise specifically provided in any compensation and benefit programs in
which Executive participated, all compensation and benefits payable to Executive
shall terminate on the date of termination of Executive's employment.

         f.   TERMINATION PURSUANT TO A CHANGE OF CONTROL.

              i. If, during a Change of Control Period, FairMarket terminates
Executive's employment pursuant to Section 2(c) or Executive terminates
Executive's employment with FairMarket pursuant to Section 2(d) and, in either
event, Executive executes a General Release (as defined in Section 2(g)) and, if
a revocation period is provided in the General Release, does not revoke the same
within the period stated in the General Release, and subject to Section 3 below,
then:

                    A. FairMarket shall pay Executive a lump sum amount equal to
               the greater of (1) the sum of (x) Executive's annual base salary
               as of the date on which such termination occurs plus (y)
               Executive's Target Bonus (as defined below) as of the date on
               which such termination occurs or (2) the sum of (x) the base
               salary paid or payable to Executive during the twelve (12) months
               preceding the date on which such termination occurs plus (y) the
               total of the Bonuses (as defined below) paid to or payable to
               Executive with respect to the last four (4) consecutive quarters
               for which Executive had been eligible to be considered for
               Bonuses prior to the date on which such termination occurs;

                    B. FairMarket shall provide Executive with continuation of
               group health plan benefits to the extent authorized by and
               consistent with 29 U.S.C. Section 1161 ET SEQ. (commonly known
               as "COBRA"), with payments for such benefits made by FairMarket
               in the same proportion as made during Executive's employment;
               and

                    C. any and all stock options granted Executive by FairMarket
               and not yet exercised, expired, surrendered or canceled shall
               automatically vest in full as of Executive's termination date.


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<PAGE>


Any decrease in Executive's Bonus and any decrease in Executive's base salary
that occur after the date a Change of Control occurs, other than an
across-the-board decrease affecting all or substantially all employees, shall be
disregarded for purposes of the calculation set forth in the preceding clause
(A). As used above, "Bonus" means any cash compensation paid by FairMarket and
its subsidiaries to Executive under any cash incentive or bonus compensation
plan. As used above, "Target Bonus" means twenty-five percent (25%) of
Executive's annual base salary.

                 ii. "Change of Control" shall mean the occurrence of one or
          more of the following events:

                    A. the stockholders of FairMarket approve an agreement for
               the sale of all or substantially all of the assets of FairMarket
               on a consolidated basis to an unrelated person or entity, it
               being understood and agreed that if cash (or other liquid
               investments) is excluded from such sale, the determination of
               whether all or substantially all of the assets of FairMarket are
               being sold will be made without regard to cash (or such other
               liquid investments) as assets of FairMarket;

                    B. the stockholders of FairMarket approve a merger,
               reorganization or consolidation in which the outstanding shares
               of FairMarket's common stock are converted into or exchanged for
               a different kind of securities of the successor entity and the
               holders of FairMarket's outstanding voting power immediately
               prior to such transaction do not own a majority of the
               outstanding voting power of the successor entity immediately upon
               completion of such transaction; or

                    C. the sale of all of the outstanding common stock of
               FairMarket to an unrelated person or entity.

           iii. FairMarket shall promptly reimburse Executive for the amount of
all reasonable attorneys' fees and expenses incurred by Executive in
successfully obtaining or enforcing any right or benefit provided Executive
under this Section 2(f).

         g. GENERAL RELEASE. Executive's entitlement to benefits pursuant to
Section 2(f) is conditioned on Executive's execution of and the effectiveness of
a General Release. For purposes of this Agreement, a "General Release" means a
release of any and all claims against FairMarket and related persons and
entities: (i) in a form identical to or substantially the same as the release
attached as Exhibit A hereto, provided, however, that FairMarket reserves the
right to change any provision concerning notice and revocation to conform to
legal requirements; or (ii) any other form of general release acceptable to
FairMarket.

     3.  REDUCTION OF PAYMENTS.

         a. Anything in this Agreement to the contrary notwithstanding, if any
compensation, payment or distribution by FairMarket to or for the benefit of
Executive, whether paid or payable or distributed or distributable pursuant to
the terms of this Agreement or otherwise (the "Severance Payments"), would be
subject to the excise tax imposed by Section 4999 of the Internal Revenue Code
of 1986, as amended (the "Code"), the following provisions shall apply:


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<PAGE>


                  i. If the Severance Payments, reduced by the sum of (A) the
         Excise Tax (as defined below) and (B) the total of the federal, state
         and local income and employment taxes payable by Executive on the
         amount of the Severance Payments which are in excess of the Threshold
         Amount (as defined below), are greater than or equal to the Threshold
         Amount, Executive shall be entitled to the full benefits payable under
         this Agreement.

                  ii. If the Threshold Amount is less than (A) the Severance
         Payments, but greater than (B) the Severance Payments reduced by the
         sum of (1) the Excise Tax and (2) the total of the federal, state and
         local income and employment taxes on the amount of the Severance
         Payments which are in excess of the Threshold Amount, then the benefits
         payable under this Agreement shall be reduced (but not below zero) to
         the extent necessary so that the maximum Severance Payments shall not
         exceed the Threshold Amount. To the extent that there is more than one
         method of reducing the payments to bring them within the Threshold
         Amount, Executive shall determine which method shall be followed;
         provided that if Executive fails to make such determination within
         forty-five (45) days after the delivery by FairMarket to Executive of
         written notice of the need for such reduction, FairMarket may determine
         the amount of such reduction in its sole discretion.

For the purposes of this Section 3: "Threshold Amount" shall mean three (3)
times Executive's "base amount" within the meaning of Section 280G(b)(3) of the
Code and the regulations promulgated thereunder less one dollar ($1.00); and
"Excise Tax" shall mean the excise tax imposed by Section 4999 of the Code, or
any interest or penalties incurred by Executive with respect to such excise tax.

         b. The determination as to which of the alternative provisions of
Section 3(a) shall apply to Executive shall be made by PricewaterhouseCoopers,
L.L.P. or any other nationally recognized accounting firm selected by FairMarket
(the "Accounting Firm"), which shall provide detailed supporting calculations
both to FairMarket and Executive within fifteen (15) business days of the date
of termination of Executive's employment, if applicable, or at such earlier time
as is reasonably requested by FairMarket or Executive. For purposes of
determining which of the alternative provisions of Section 3(a) shall apply,
Executive shall be deemed to pay federal income taxes at the highest marginal
rate of federal income taxation applicable to individuals for the calendar year
in which the determination is to be made, and state and local income taxes at
the highest marginal rates of individual taxation in the state and locality of
Executive's residence on the date of termination of Executive's employment, net
of the maximum reduction in federal income taxes which could be obtained from
deduction of such state and local taxes. Any determination by the Accounting
Firm shall be binding upon FairMarket and Executive.

     4. CONFIDENTIAL INFORMATION, NONCOMPETITION AND INTELLECTUAL PROPERTY. This
Agreement incorporates by reference the terms of the Employee Agreement
Regarding Inventions, Confidentiality and Non-Competition dated December 28,
1998 (the "Inventions, Confidentiality and Non-Competition Agreement") and
Executive's obligations contained therein apply both during and following the
termination of Executive's employment. In addition, and without


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<PAGE>


limiting the obligations of Executive set forth in the Inventions,
Confidentiality and Non-Competition Agreement, Executive agrees as follows:

         a. CONFIDENTIAL INFORMATION. As used in this Agreement, "Confidential
Information" means information belonging to FairMarket and its affiliates which
is of value to FairMarket in the course of conducting its business and the
disclosure of which could result in a competitive or other disadvantage to
FairMarket. Confidential Information includes, without limitation, financial
information, reports, and forecasts; inventions, improvements and other
intellectual property; trade secrets; know-how; designs, processes or formulae;
software; market or sales information or plans; customer lists; and business
plans, prospects and opportunities (such as possible acquisitions or
dispositions of businesses or facilities) which have been discussed or
considered by the management of FairMarket. Confidential Information includes
information developed by Executive in the course of Executive's employment by
FairMarket, as well as other information to which Executive may have access in
connection with Executive's employment. Confidential Information also includes
the confidential information of others with which FairMarket or any of its
affiliates has a business relationship. Notwithstanding the foregoing,
Confidential Information does not include information in the public domain,
unless due to breach of Executive's duties under this Section 4.

         b. CONFIDENTIALITY. Executive understands and agrees that Executive's
employment creates a relationship of confidence and trust between Executive and
FairMarket with respect to all Confidential Information. At all times, both
during Executive's employment with FairMarket and after its termination,
Executive will keep in confidence and trust all such Confidential Information,
and will not use or disclose any such Confidential Information without the prior
written consent of FairMarket, except as necessary in the ordinary course of
performing Executive's duties to FairMarket.

         c. DOCUMENTS, RECORDS, ETC. All documents, records, apparatus,
equipment and other physical property, whether or not pertaining to Confidential
Information, which are furnished to Executive by FairMarket or any of its
affiliates or are produced by Executive in connection with Executive's
employment will be and remain the sole property of FairMarket. Executive will
return to FairMarket all such materials and property as and when requested by
FairMarket. In any event, Executive will return all such materials and property
immediately upon termination of Executive's employment for any reason. Executive
will not retain with Executive any such material or property or any copies
thereof after such termination.

         d. NONCOMPETITION AND NONSOLICITATION. During the term of Executive's
employment with FairMarket and for one (1) year thereafter, Executive: (i) will
not, directly or indirectly, whether as owner, partner, shareholder, consultant,
agent, employee, co-venturer or otherwise, engage, participate or invest in any
Competing Business (as defined below); (ii) will refrain from directly or
indirectly employing, attempting to employ, recruiting or otherwise soliciting,
inducing or influencing any person to leave employment or cease a consulting
relationship with FairMarket or any of its affiliates (other than terminations
of employment of subordinate employees and terminations of consulting
relationships undertaken in the ordinary course of Executive's employment with
FairMarket); and (iii) will refrain from soliciting or encouraging any customer
or supplier to terminate or otherwise modify adversely its business relationship


                                       6


<PAGE>


with FairMarket or any of its affiliates. Executive understands that the
restrictions set forth in this Section 4(d) are intended to protect FairMarket's
interest in its Confidential Information and established employee, consultant,
customer and supplier relationships and goodwill, and agrees that such
restrictions are reasonable and appropriate for this purpose. For purposes of
this Agreement, the term "Competing Business" shall mean a business conducted
anywhere in the world which is competitive with any business which FairMarket or
any of its affiliates conducts or proposes to conduct at any time during the
employment of Executive. Executive acknowledges that the business of FairMarket
and its affiliates is international in scope. Notwithstanding the foregoing,
Executive may own up to one percent (1%) of the outstanding stock of a publicly
held corporation which constitutes or is affiliated with a Competing Business.

         e. INJUNCTION. Executive agrees that it would be difficult to measure
any damages caused to FairMarket which might result from any breach by Executive
of the promises set forth in this Section 4 or in the Confidentiality,
Inventions and Non-Competition Agreement, and that in any event money damages
would be an inadequate remedy for any such breach. Accordingly, Executive agrees
that if Executive breaches, or proposes to breach, any portion of this Agreement
or the Confidentiality, Inventions and Non-Competition Agreement, FairMarket
shall be entitled, in addition to all other remedies that it may have, to an
injunction or other appropriate equitable relief to restrain any such breach
without showing or proving any actual damage to FairMarket.

     5. NONDISPARAGEMENT. Executive agrees not to make any statements that
disparage or otherwise criticize FairMarket or any of its affiliates, products,
services, employees, officers or directors following the termination of
employment. Notwithstanding the foregoing, statements made in the course of
sworn testimony in legal proceedings or other statements required by law shall
not be subject to this Section 5.

     6. LITIGATION AND REGULATORY COOPERATION. During and after Executive's
employment, Executive shall cooperate fully with FairMarket and its affiliates
in the defense or prosecution of any claims or actions now in existence or which
may be brought in the future against or on behalf of FairMarket or any of its
affiliates which relate to events or occurrences that transpired while Executive
was employed by FairMarket. Executive's full cooperation in connection with such
claims or actions shall include, but not be limited to, being available to meet
with counsel to prepare for discovery or trial, to act as a witness on behalf of
FairMarket, and if called to testify, to testify truthfully and in good faith
about events that happened during Executive's employment. During and after
Executive's employment, Executive also shall cooperate fully with FairMarket in
connection with any investigation or review of any federal, state or local
regulatory authority as any such investigation or review relates to events or
occurrences that transpired while Executive was employed by FairMarket.
FairMarket shall make reasonable efforts to schedule any cooperation required
pursuant to this Section 6 at such times that will not unreasonably interfere
with Executive's search for other employment or performance of other employment
services. FairMarket shall (a) reimburse Executive for reasonable expenses
incurred by Executive in connection with Executive's performance of obligations
pursuant to this Section 6 based on the standards and procedures applicable to
expense reimbursement for FairMarket's employees and (b) compensate Executive
for any required cooperation pursuant to this Section 6 by paying Executive for
Executive's time at an hourly rate of 125% of Executive's


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<PAGE>


final annual base salary rate when last employed by FairMarket divided by 2,080,
provided that FairMarket shall not be obligated to pay for any of Executive's
time spent testifying or that otherwise could have been required to be expended
pursuant to a subpoena.

     7. WITHHOLDING. All payments made by FairMarket under this Agreement shall
be reduced by any tax or other amounts that FairMarket reasonably determines are
required to be withheld under applicable law.

     8. CONSENT TO JURISDICTION. To the extent that any court action is
permitted consistent with or to enforce this Agreement, the parties hereby
consent to the jurisdiction of the Superior Court of the Commonwealth of
Massachusetts and the United States District Court for the District of
Massachusetts. Accordingly, with respect to any such court action, Executive (a)
submits to the personal jurisdiction of such courts, (b) consents to service of
process and (c) waives any other requirement (whether imposed by statute, rule
of court, or otherwise) with respect to personal jurisdiction or service of
process.

     9. INTEGRATION. This Agreement and the Inventions, Confidentiality and
Non-Competition Agreement, which is incorporated by reference herein, constitute
the entire agreement between the parties with respect to the subject matter
hereof and supersede all prior agreements between the parties with respect to
such or any related subject matter, including without limitation the February
26, 2001 Agreement Concerning Termination of Employment, Severance Pay and
Related Matters between FairMarket and Executive.

     10. ASSIGNMENT; SUCCESSORS AND ASSIGNS, ETC. Neither FairMarket nor
Executive may make any assignment of this Agreement or any interest herein, by
operation of law or otherwise, without the prior written consent of the other
party; provided that FairMarket may assign its rights under this Agreement
without the consent of Executive in the event that FairMarket shall effect a
reorganization, consolidate with or merge into any other corporation,
partnership, organization or other entity, or transfer all or substantially all
of its properties or assets to any other corporation, partnership, organization
or other entity. This Agreement shall inure to the benefit of and be binding
upon FairMarket and Executive, their respective successors, executors,
administrators, heirs and permitted assigns.

     11. ENFORCEABILITY. If any portion or provision of this Agreement
(including, without limitation, any portion or provision of any section of this
Agreement) shall to any extent be declared illegal or unenforceable by a court
of competent jurisdiction, then the remainder of this Agreement, or the
application of such portion or provision in circumstances other than those as to
which it is so declared illegal or unenforceable, shall not be affected thereby,
and each portion and provision of this Agreement shall be valid and enforceable
to the fullest extent permitted by law.

     12. ARBITRATION OF DISPUTES. Any controversy or claim arising out of or
relating to this Agreement or the breach thereof or otherwise arising out of
Executive's employment or the termination of that employment during a Change of
Control Period (including, without limitation, any claims of unlawful employment
discrimination whether based on age or otherwise) shall, to the fullest extent
permitted by law, be settled by arbitration in any forum and


                                       8


<PAGE>


form agreed upon by the parties or, in the absence of such an agreement, under
the auspices of the American Arbitration Association ("AAA") in Boston,
Massachusetts in accordance with the Employment Dispute Resolution Rules of the
AAA, including, but not limited to, the rules and procedures applicable to the
selection of arbitrators. In the event that any person or entity other than
Executive or FairMarket may be a party with regard to any such controversy or
claim, such controversy or claim shall be submitted to arbitration subject to
such other person or entity's agreement. Judgment upon the award rendered by the
arbitrator may be entered in any court having jurisdiction thereof. This Section
12 shall be specifically enforceable. Notwithstanding the foregoing, this
Section 12 shall not preclude either party from pursuing a court action for the
sole purpose of obtaining a temporary restraining order or a preliminary
injunction in circumstances in which such relief is appropriate; provided that
any other relief shall be pursued through an arbitration proceeding pursuant to
this Section 12.

     13. WAIVER. No waiver of any provision hereof shall be effective unless
made in writing and signed by the waiving party. The failure of any party to
require the performance of any term or obligation of this Agreement, or the
waiver by any party of any breach of this Agreement, shall not prevent any
subsequent enforcement of such term or obligation or be deemed a waiver of any
subsequent breach.

     14. NOTICES. Any notices, requests, demands and other communications
provided for by this Agreement shall be sufficient if in writing and delivered
in person or sent by a nationally recognized overnight mail service or by
registered or certified mail, postage prepaid, return receipt requested, to
Executive at the last address Executive has filed in writing with FairMarket or,
in the case of FairMarket, at its headquarters office, attention of the Chief
Executive Officer, and shall be effective on the earliest of the date of actual
receipt, deposit at the address for delivery or postal notice of the
availability of the communication.

     15. AMENDMENT. This Agreement may be amended or modified only by a written
instrument signed by Executive and by a duly authorized representative of
FairMarket.

     16. GOVERNING LAW. This is a Massachusetts contract and shall be construed
under and be governed in all respects by the laws of the Commonwealth of
Massachusetts, without giving effect to the conflict of laws principles of such
Commonwealth.

     17. COUNTERPARTS. This Agreement may be executed in any number of
counterparts, each of which when so executed and delivered shall be taken to be
an original; but such counterparts shall together constitute one and the same
document.

     IN WITNESS WHEREOF, this Agreement has been executed as a sealed instrument
by FairMarket, by its duly authorized officer, and by Executive, as of the
Effective Date.

FairMarket, Inc.

By:    /s/ NANDA KRISH                   /s/ MATTHEW ACKLEY
       -----------------------------     -------------------------------------
Name:  NANDA KRISH                       Matthew Ackley
       -----------------------------
Title: INTERIM CEO
       -----------------------------


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<PAGE>


                                   Appendix A
                            GENERAL RELEASE OF CLAIMS

         In exchange for and as a condition to those promises of FairMarket,
Inc. ("FairMarket") contained in the Agreement Concerning Termination of
Employment, Severance Pay and Related Matters between FairMarket and me (the
"Agreement") that are subject to my agreement to a General Release, I agree as
follows:

         I hereby irrevocably and unconditionally release, acquit and forever
discharge FairMarket, its predecessors, successors, affiliates, other related
entities and assigns, and the directors, officers, employees, shareholders
and representatives of any of the foregoing, and any persons acting on behalf
or through any of the foregoing (any and all of whom or which are hereinafter
referred to as the "Company"), from any and all charges, complaints, claims,
liabilities, obligations, promises, agreements, controversies, damages,
actions, causes of action, suits, rights, demands, costs, losses, debts and
expenses (including attorneys' fees and costs actually incurred), of any
nature whatsoever, known or unknown (collectively, "Claims"), that I now
have, own or hold, or claim to have, own or hold, or that I at any time had,
owned or held, or claimed to have had, owned or held against the Company.
This General Release of Claims includes, without implication of limitation,
the complete release of all Claims of breach of express or implied contract,
including, without limitation, all Claims arising from any employment offer
letter from the Company; all Claims of wrongful termination of employment
whether in contract or tort; all Claims based on actions or omissions leading
to this General Release of Claims; all Claims of intentional, reckless or
negligent infliction of emotional distress; all Claims of breach of any
express or implied covenant of employment, including the covenant of good
faith and fair dealing; all Claims of interference with contractual or
advantageous relations, whether those relations are prospective or existing;
all Claims of deceit or misrepresentation; all Claims of discrimination under
state or federal law, including, without implication of limitation, Title VII
of the Civil Rights Act of 1964, 42 U.S.C. Section 2000e ET SEQ., as amended,
the Age Discrimination in Employment Act of 1967, 29 U.S.C. Section 621 ET
SEQ., as amended, and Chapter 151B of the Massachusetts General Laws; all
Claims of defamation or damage to reputation; all Claims for reinstatement;
all Claims for punitive or emotional distress damages; all Claims for wages,
bonuses, severance, back or front pay or other forms of compensation; and all
Claims for attorneys' fees and costs. This General Release of Claims shall
not be construed to include a release of Claims that arise from the Company's
obligations under the Agreement.

         I acknowledge that I have been advised to consult with an attorney
before signing this General Release.

         I FURTHER UNDERSTAND THAT I HAVE BEEN GIVEN AN ADEQUATE OPPORTUNITY, IF
I SO DESIRED, TO CONSIDER THIS GENERAL RELEASE FOR UP TO TWENTY-ONE (21) DAYS
BEFORE DECIDING WHETHER TO SIGN IT. IF I SIGNED THIS GENERAL RELEASE BEFORE THE
EXPIRATION OF THAT TWENTY-ONE (21) DAY PERIOD, I ACKNOWLEDGE THAT SUCH DECISION
WAS ENTIRELY VOLUNTARY. I UNDERSTAND THAT FOR A PERIOD OF SEVEN (7) DAYS AFTER I
EXECUTE THIS GENERAL RELEASE I HAVE THE RIGHT TO REVOKE IT BY A WRITTEN NOTICE
TO BE RECEIVED BY THE DIRECTOR, HUMAN RESOURCES OF FAIRMARKET BY THE END


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<PAGE>


OF THAT PERIOD. I ALSO UNDERSTAND THAT THIS GENERAL RELEASE SHALL NOT BE
EFFECTIVE OR ENFORCEABLE UNTIL THE EXPIRATION OF THAT PERIOD.

         Notwithstanding the foregoing, I agree that nothing in this General
Release of Claims is intended to affect any of my obligations that continue
after the termination of my employment contained in the Agreement or in any
written agreement entered into between FairMarket and myself with respect to
confidentiality, ownership of inventions, non-competition and/or
non-solicitation.

         I represent and agree that I have carefully read and fully understand
all of the provisions of this General Release and that I am voluntarily agreeing
to such provisions.

Name:  ________________________________     Date:  ___________________________
         Matthew Ackley







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