65902 Federal Register / Vol. 65, No. 213 / Thursday, November 2, 2000 / Notices

Most customer satisfaction surveys

will be recurring so that VBA can create

ongoing measures of performance and to

determine how well the agency meets

customer service standards. Each

collection of information will consist of

the minimum amount of information

necessary to determine customer needs

and to evaluate VBA’s performance.

VBA expects to conduct an estimated

100 focus groups and receive up to

139,200 comment cards involving a total

of 14,354 hours each year for 2001,

2002, and 2003. In addition, VBA

expects to distribute written surveys

with a total annual burden of

approximately 12,236 hours in 2001,

12,566 hours in 2002, and 12,566 hours

in 2003. The grand totals for both focus

groups, comment cards, and written

surveys are: 26,590 hours in 2001,

26,920 hours in 2002, and 26,920 hours

in 2003.

Anyone may view the results of

previously administered surveys on the

internet by going to the following VBA

surveys website: http://

www.vba.va.gov/surveys/.

The areas of concern to VBA and its

customers may change over time, and it

is important to have the ability to

evaluate customer concerns quickly.

OMB will be requested to grant generic

clearance approval for a 3-year period to

conduct customer satisfaction surveys,

focus groups and to send out comment

cards. Participation in the surveys, focus

groups, and comment cards will be

voluntary and the generic clearance will

not be used to collect information

required to obtain or maintain eligibility

for a VA program or benefit. In order to

maximize the voluntary response rates,

the information collection will be

designed to make participation

convenient, simple, and free of

unnecessary barriers. Baseline data

obtained through these information

collections will be used to improve

customer service standards. VBA will

consult with OMB regarding each

specific information collection during

this approval period.

Send comments and

recommendations concerning any

aspect of the information collection to

VA’s Desk Officer, OMB Human

Resources and Housing Branch, New

Executive Office Building, Room 10235,

Washington, DC 20503 (202) 395–7316.

Please refer to ‘‘OMB Control No. 2900–

0569’’ in any correspondence.

Dated: September 25, 2000.

By direction of the Acting Secretary.

Donald L. Neilson,

Director, Information Management Service.

[FR Doc. 00–28074 Filed 11–1–00; 8:45 am]

BILLING CODE 8320–01–P

DEPARTMENT OF VETERANS

AFFAIRS

[OMB Control No. 2900–0570]

Agency Information Collection

Activities Under OMB Review

AGENCY: Veterans Health

Administration, Department of Veterans

Affairs.

ACTION: Notice.

SUMMARY: In compliance with the

Paperwork Reduction Act (PRA) of 1995

(44 U.S.C., 3501 et seq.), this notice

announces that the Veterans Health

Administration (VHA), Department of

Veterans Affairs, has submitted the

collection of information abstracted

below to the Office of Management and

Budget (OMB) for review and comment.

The PRA submission describes the

nature of the information collection and

its expected cost and burden; it includes

the actual data collection instrument.

DATES: Comments must be submitted on

or before December 4, 2000.

FOR FURTHER INFORMATION OR A COPY OF

THE SUBMISSION CONTACT: Denise

McLamb, Information Management

Service (045A4), Department of

Veterans Affairs, 810 Vermont Avenue,

NW, Washington, DC 20420, (202) 273–

8030 or FAX (202) 273–5981. Please

refer to ‘‘OMB Control No. 2900–0570.’’

SUPPLEMENTARY INFORMATION:

Title: Generic Clearance for the

Veterans Health Administration

Customer Satisfaction Surveys.

OMB Control Number: 2900–0570.

Type of Review: Extension of a

currently approved collection.

Abstract: Executive Order 12862,

Setting Customer Service Standards,

requires Federal agencies and

departments to identify and survey its

customers to determine the kind and

quality of services they want and their

level of satisfaction with existing

services. VHA uses customer

satisfaction surveys to gauge customer

perceptions of VA services as well as

customer expectations and desires. The

results of these information collections

lead to improvements in the quality of

VHA service delivery by helping to

shape the direction and focus of specific

programs and services. The Federal

Register Notice with a 60-day comment

period soliciting comments on this

collection of information was published

on July 17, 2000, at pages 44096 and

44097.

Affected Public: Individuals or

households.

Listing of Survey Activities

I. Special Emphasis Programs

The following list of activities is a

compendium of customer satisfaction

survey plans by VHA. Different special

emphasis programs will be surveyed

annually; however, program selections

have not been made for FYs 2001–2003.

Burden hours for the out-years are based

on FY 2000 estimates.

Year Number of

respondents

Estimated annual burden

(in hours)

Frequency

2001 ........................................................................................................................ 10,000 2,500 Annually.

2002 ........................................................................................................................ 10,000 2,500 Annually.

2003 ........................................................................................................................ 10,000 2,500 Annually.

II. Local Facilities Surveys

Year Number of

respondents

Estimated annual burden

(in hours)

Frequency

2001 ........................................................................................................................ 120,000 20,000 Annually.

2002 ........................................................................................................................ 120,000 20,000 Annually.

2003 ........................................................................................................................ 120,000 20,000 Annually.
Federal Register / Vol. 65, No. 213 / Thursday, November 2, 2000 / Notices 65903

Most customer satisfaction surveys

will be recurring so that VHA can create

ongoing measures of performance and to

determine how well the Agency meets

customer service standards. Each

collection of information will consist of

the minimum amount of information

necessary to determine customer needs

and to evaluate VHA’s performance.

VHA expects to distribute written

surveys with a total annual burden of

approximately 22,500 hours in FYs

2001, 2002, and 2003.

Send comments and

recommendations concerning any

aspect of the information collection to

VA’s Desk Officer, OMB Human

Resources and Housing Branch, New

Executive Office Building, Room 10235,

Washington, DC 20503 (202) 395–7613.

Please refer to ‘‘OMB Control No. 2900–

0570’’ in any correspondence.

Dated: September 25, 2000.

By direction of the Acting Secretary.

Donald L. Neilson,

Director, Information Management Service.

[FR Doc. 00–28075 Filed 11–1–00; 8:45 am]

BILLING CODE 8320–01–M

DEPARTMENT OF VETERANS

AFFAIRS

[OMB Control No. 2900–NEW (National

Survey of Veterans (NSV)]

Agency Information Collection

Activities Under OMB Review

AGENCY: Office of Policy and Planning,

Department of Veterans Affairs.

ACTION: Notice.

SUMMARY: In compliance with the

Paperwork Reduction Act (PRA) of 1995

(44 U.S.C., 3501 et seq.), this notice

announces that the Office of Policy and

Planning (OPPA), Department of

Veterans Affairs, has submitted the

collection of information abstracted

below to the Office of Management and

Budget (OMB) for review and comment.

The PRA submission describes the

nature of the information collection and

its expected cost and burden; it includes

the actual data collection instrument.

DATES: Comments must be submitted on

or before December 4, 2000.

FOR FURTHER INFORMATION OR A COPY OF

THE SUBMISSION CONTACT: Denise

McLamb, Information Management

Service (045A4), Department of

Veterans Affairs, 810 Vermont Avenue,

NW, Washington, DC 20420, (202) 273–

8030 or FAX (202) 273–5981. Please

refer to ‘‘National Survey of Veterans

(NSV).’’

SUPPLEMENTARY INFORMATION:

Title: National Survey of Veterans

(NSV).

Type of Review: New collection.

Abstract: The NSV will be conducted

in order to obtain current information

relevant to the planning and budgeting

of VA programs and services for

veterans. The information collected

from the telephone survey will also

enable VA to study its role in the total

use of benefits and services by veterans

and provide current information about

the characteristics of the veteran

population. The survey will also

provide information needed for research

and policy analyses.

An agency may not conduct or

sponsor, and a person is not required to

respond to a collection of information

unless it displays a currently valid OMB

control number. The Federal Register

Notice with a 60-day comment period

soliciting comments on this collection

of information was published on June

27, 2000 at page 39647.

Affected Public: Individuals or

households.

Estimated Annual Burden: 11,667

hours.

Estimated Annual Burden Per

Respondent: 35 minutes.

Frequency of Response: Voluntary.

Estimated Number of Respondents:

20,000.

Send comments and

recommendations concerning any

aspect of the information collection to

VA’s Desk Officer, OMB Human

Resources and Housing Branch, New

Executive Office Building, Room 10235,

Washington, DC 20503 (202) 395–7316.

Please refer to ‘‘National Survey of

Veterans (NSV).’’

Dated: September 22, 2000.

By direction of the Acting Secretary.

Donald L. Neilson,

Director, Information Management Service.

[FR Doc. 00–28078 Filed 1–01–00; 8:45 am]

BILLING CODE 8320–01–P

DEPARTMENT OF VETERANS

AFFAIRS

[OMB Control No. 2900–0074]

Agency Information Collection

Activities Under OMB Review

AGENCY: Veterans Benefits

Administration, Department of Veterans

Affairs.

ACTION: Notice.

SUMMARY: In compliance with the

Paperwork Reduction Act (PRA) of 1995

(44 U.S.C., 3501 et seq.), this notice

announces that the Veterans Benefits

Administration (VBA), Department of

Veterans Affairs, has submitted the

collection of information abstracted

below to the Office of Management and

Budget (OMB) for review and comment.

The PRA submission describes the

nature of the information collection and

its expected cost and burden; it includes

the actual data collection instrument.

DATE: Comments must be submitted on

or before December 4, 2000.

FOR FURTHER INFORMATION OR A COPY OF

THE SUBMISSION CONTACT: Denise

McLamb, Information Management

Service (045A4), Department of

Veterans Affairs, 810 Vermont Avenue,

NW, Washington, DC 20420, (202) 273–

8030 or FAX (202) 273–5981. Please

refer to ‘‘OMB Control No. 2900–0074.’’

SUPPLEMENTARY INFORMATION:

Title: Request for Change of VA

Education Program or Place of Training

for Veterans, Servicepersons, &

Members of the Selected Reserve, VA

Form 22–1995.

OMB Control Number: 2900–0074.

Type of Review: Revision of a

currently approved collection.

Abstract: VA pays educational

benefits to eligible veterans and persons

on active duty, and to persons in the

Selected Reserve. Each veteran, person

on active duty, or person in the Selected

Reserve must be pursuing an approved

program of training to be eligible for

benefits. The eligible student must

complete VA Form 22–1995 to identify

and request approval for a

supplementary educational objective or

place of training. VA uses the

information to determine continued

eligibility for educational benefits, and

to monitor the number of times a

veteran, person on active duty, or

person in the Selected Reserve has

changed his or her educational

objectives.

An agency may not conduct or

sponsor, and a person is not required to

respond to a collection of information

unless it displays a currently valid OMB

control number. The Federal Register

Notice with a 60-day comment period

soliciting comments on this collection

of information was published on June

15, 2000, at pages 37603–37604.

Affected Public: Individuals or

households.

Estimated Annual Burden: 24,060

hours.

Estimated Average Burden Per

Respondent: 12 minutes.

Frequency of Response: On occasion.

Estimated Number of Respondents:

120,300.

Send comments and

recommendations concerning any

aspect of the information collection to

VA’s Desk Officer, OMB Human