Safety Management System Manual 3-1

Chapter 3 

## Introduction to Safety Management

CHAPTER TITLE PAGE #
Chapter 3 SMS Organization .................................................................................................................... 3-3

3.1 Introduction ................................................................................................................. 3-3 3.2 Safety Division Organization ....................................................................................... 3-3 3.3 Organizational Chart ................................................................................................... 3-3 3.4 Role of the Safety Management System Organization .................................................. 3-8 3.4.1 – Safety Division (SD) ........................................................................................ 3-8 3.4.2 – Internal Evaluation Program ............................................................................. 3-8 3.4.3 – Required Management Personnel .................................................................... 3-8 3.4.4 – Safety Committees .......................................................................................... 3-8 3.4.5 – Division Personnel ........................................................................................... 3-9 3.4.6 – Senior Management General Responsibilities and Authorities .......................... 3-10 3.4.7 – Employee General Responsibilities ................................................................. 3-10 3.4.8 – Assistant Director / Airport Operations ............................................................. 3-10 3.4.9 – Safety Management System Manager ............................................................. 3-11 3.4.10 – Wildlife Manager – Senior Environmental Protection Officer ........................... 3-12 3.4.11 – Safety Specialist ........................................................................................... 3-13 3.4.12 – SMS Internal Auditor ..................................................................................... 3-14 3.4.13 – Safety Division Training Reporting ................................................................ 3-15 Figures: 3-1 Safety Division Organization Chart ........................................................................ 3-3 3-2 SAAS SMS Organization Chart .............................................................................. 3-4 3-3 Airport Director Letter of Support ........................................................................... 3-5 3-4 Assistant Director – Airport Operations Letter of Support ........................................ 3-6 3-5 Executive Team Letter of Support .......................................................................... 3-7 3-6 Safety Division Training Record (SMS FM 03) ...................................................... 3-17 3-7 Safety OJT Record (SMS FM 04) ......................................................................... 3-19 Tables: 3-1 Instructions for Completing SMS FM 03 ................................................................ 3-18 3-2 Instructions for Completing SMS FM 04 ................................................................ 3-203-2 Safety Management System Manual

DRAFT 10 Jul `2010 

## This Page Intentionally Left BlankSafety Management System Manual 3-3

DRAFT 10 Jul `2010

Chapter 3
SMS Organization

3.1 Introduction: AC 150 / 5200 - 37 3.1.1 SMS is a safety system that relies on involvement and commitment from top Airport Management; therefore, it is important that the senior manager within the airports be identified as key participants in this Manual. One of the key features of an effective SMS is to hold each person, regardless of his or her position, responsible for safety performance. In the San Antonio Airport System, the Aviation Director is the highest ranking official and therefore is the Accountable Executive. The Aviation Director ultimately assumes full responsibility for the San Antonio Airport System’s SMS; however, he can delegate the day-to-day operational responsibilities for SMS to others. 3.1.2 This chapter contains the reporting structure, responsibilities and authorities, qualifications, and training requirements applicable for each position listed within the Safety Division. 3.1.3 Senior Management Commitment to Safety 3.1.3.1 Each member of senior management is strongly committed to safety. Figure 3-3 through Figure 3-5 outline the commitment of SAAS senior management. 3.2 Safety Management Organization: 3.2.1 The Safety Management Organization’s are described in this manual with the exception of SAAS Emergency Response Plan. 3.2.2 The policies and procedures contained in this manual apply to all SAAS employees and tenants. 3.3 Organizational Chart: 3.3.1 The organization chart for the Safety Division is derived from the approved master organization charts contained within the City of San Antonio (COSA). Figure 3-1 – Safety Division Organization Chart

Airport Director

Assistant Director Airport Operations

Safety Management System, Manager Wildlife Manager Internal Evaluator

Safety Specialist3-4 Safety Management System Manual

DRAFT 10 Jul `2010 3.3.2 This is the organizational chart for SAAS’s SMS organization which shows the relation ship among the various authorities to support SMS. This structure differs from the formal Airport System organization chart in that the SMS organizational chart has the Safety Manager and SMS Committee reporting directly to the Responsible Executive on matters of Safety. Figure 3-2 – SAAS SMS Organization Chart

SAT Aviation Director (Accountable Executive)

Executive SMS

Steering Committee

Airport Operations Unit Assistant Aviation Director (Responsible Executive)

SMS Manager

SMS Committee

SMS Technical Working Group SMS Technical Working Group

Airport Departments

• Stinson Municipal Airport

• Airport Police

• Airport Operations

• Facilities Maintenance

• Safety & Security

• Planning & Engineering

• Community Relations & Marketing

• Finance & Administration

• Noise Abatement

• Landside

• ARFFSafety Management System Manual 3-5

DRAFT 10 Jul `2010 Figure 3-3 – Airport Director Support



## SAN ANTONIOAIRPORT SYSTEM

14 Aug 2009 TO: All Aviation Department Employees “SAFETY in all services we provide to our customers.” We chose to list this value first, because we believe that Safety is the foundation upon which we will build our reputation of being the best. Each of us must accept responsibility for the Safety of the San Antonio Airport System (SAAS) including the Airport Director and the Executive Team. We encourage the sharing of safety information within the organization and expect all employees to display honestly and integrity by promptly reporting any safety hazard or concern. In accordance with the SAAS non-reprisal policy, no disciplinary action will be taken against any employee for reporting a safety hazard or concern; however, willful disregard for SAAS safety procedures will not be tolerated. We will show our respect for our customers and each other by putting Safety first in all that we do. We will approach our safety practices and procedures with resourcefulness. Our Commitment is to:

 Supportthe Manager, Safety Management System through provision of all appropriate resources that will result in a culture that fosters safe practices, encourages effective safety reporting and communication and actively manage safety.

 Enforcethe management of safety as a primary responsibility for all managers and employees.

 Clearlydefine for all staff, managers, and employees alike, their accountabilities and responsibilities for the delivery of the SAAS safety performance and the performance of our Safety Management System (SMS).

 Establish and operatehazard identification and risk management processes as part of the SMS.

 Ensure  That no action will be taken against any employee who discloses a safety concern through the hazard reporting system, unless such disclosure indicates, beyond any reasonable doubt, reckless conduct, criminal behavior, volitions of the COSA drug and alcohol policy, intentional falsification or deliberate / willful disregard of regulations or procedures.  That sufficient skilled and trained human resources are available t implement safety strategies and processes.  Externally supplied systems and services to support our operations are delivered meeting our safety performance standards

 Continually improveour safety performance through management processes that ensures that relevant safety action is taken and is effective; and Please assist the Safety Management System program by being a Safety Advocate for the San Antonio Airport System.

San Antonio Aviation Department, 9800 Airport Blvd., San Antonio, Texas 78216 Phone (210) 207.3450 (210) 207.4889 (4TTY) Fax (210) 207.3500 Frank R. Miller,A.A.E. Aviation Director3-6 Safety Management System Manual

DRAFT 10 Jul `2010 Figure 3-4 “DRAFT Place Holder for LETTER” Tim O’Krongley



## SAN ANTONIOAIRPORT SYSTEM

22 Jul 2009

Subject: Safety Management System (SMS) TO: All Aviation Department Employees This Safety Management System Manual (SMSM) is an internal document and produced by San Antonio Airport System Safety Division. The Primary contact for Safety Concerns and policy changes is San Antonio Airport System Safety Division. Open Communication between employees and management on all safety related subjects is vital to the success of the San Antonio Airport System Safety Management Program. It is especially important in the area of safety that employees be encourage to report real or perceived threats to the safe operation of equipment, aircraft, airport and in particular, the safety of people in the work environment. It is not only the correct thing to do; it is good business as well. I recognize that people will make mistakes; to encourage employees to report safety concerns or issues, the San Antonio Airport System has established a non-reprisal policy. In accordance with this policy no disciplinary action will be taken against any employee for reporting a safety concern. This policy can be found in chapter one (1), paragraph 1.11 of the SMSM. The Safety Objectives of the San Antonio Aviation Department are as follows:

 To motivate safe actions through the establishment of a “Just Culture – errors and unsafe acts willnotbe punished if the error was unintentional and people are encouraged to provide essential safety-related information.”

 To recognize and report unsafe practices

 To train all employees about the SMS Plan and procedures

 To share with tenants the SAAS SMS Plan and/or work cooperatively with their SMS Plan

 To ensure that safe work practices will take precedence over expediency

 To ensure that every attempt is made to reduce the possibility of accidents

 To preserve and protect the health and safety of employees, airport users, and the public by reducing losses arising from accidents

 To monitor and communicate the effectiveness of the SMS Plan to employees, tenants, and the Public Please assist the Safety Management System program by being a Safety Advocate for the San Antonio Airport System.
Thanks, and BE SAFE!

San Antonio Aviation Department, 9800 Airport Blvd., San Antonio, Texas 78216 Phone (210) 207.3450 (210) 207.4889 (4TTY) Fax (210) 207.3500Safety Management System Manual 3-7

DRAFT 10 Jul `2010 Figure 3-5 “DRAFT Place Holder for LETTER” Executive Team Letter



## SAN ANTONIOAIRPORT SYSTEM

01 Jul 2010

Executive Team TO: All Aviation Department Employees Subject: Executive Team support for Safety Management System (SMS) The Executive Team of San Antonio Airport System is committed to the Safety Management System that we currently implementing. It is not only the right thing to do; it is good business as well. The Executive Team recognizes that people will make mistakes. However, we can and should learn from those situations in order not to repeat our mistakes. In accordance with the San Antonio Airport System’s non-reprisal policy, no disciplinary action will be taken against any employee for reporting a safety hazard or concern. The Executive Team supports the San Antonio Airport Systems Safety Policy and Objectives as well as the Safety Management System program and will serve on various safety committees and groups. The Executive Team has reviewed the Safety Policy and Objectives has been published under the Safety Management System.

Frank R. Miller, A.A.E. Tim O'Krongley, A.A.E., IAP Aviation Director Assistant Director

Ellen Erenbaum Ryan E. Rocha,A.A.E., IAP Assistant Director Interim Assistant Director

San Antonio Aviation Department, 9800 Airport Blvd., San Antonio, Texas 78216 Phone (210) 207.3450 (210) 207.4889 (4TTY) Fax (210) 207.35003-8 Safety Management System Manual

DRAFT 10 Jul `2010 3.4 Role of the Safety Management System Organization: 3.4.1 Safety Division (SD): 3.4.1.1 The Safety Division supports operational management in identifying and managing safety risk throughout SAAS daily operations. Safety Division does this by: 3.4.1.1.1 Motivating safe actions through establishing a dynamic safety culture. 3.4.1.1.2 Identifying hazards that affect safe operations. 3.4.1.1.3 Working with other SAAS divisions to develop and implement safety intervention programs. 3.4.1.1.4 Monitoring safety intervention programs to validate effectiveness. 3.4.1.1.5 Communicating results to employees and management. 3.4.2 Required Management Personnel - Safety Management System, Manager (SMSMG): 3.4.2.1 The SMSMGis equivalent to the required Director of Safety position identified in 14 CFR 119.65, and IAW the SAAS Safety Management System Plan, dated 30 April 2008 requires a qualified person serve in this position full time. 3.4.2.2 A complete list of the SMSMG’ s duties, responsibilities, authorities, and qualifications are represented in this chapter. 3.4.3 Internal Evaluation Program: 3.4.3.1 The Internal Evaluation Program (IEP) is designed to independently evaluate the SAAS’s operational divisions to determine how well they are meeting regulatory and internal COSA requirements. These evaluations help the SAAS proactively identify hazards and areas of non-compliance on a continual basis. The IEP accomplishes this by: 3.4.3.1.1 Conducting planned and special evaluations in all areas within SAAS. 3.4.3.1.2 Communicating evaluation results to division heads and senior management so they can correct identified issues. 3.4.3.1.3 Coordinating disclosures of apparent violations with division heads, senior management, and FAA. 3.4.3.1.4 Evaluating divisions to determine if SMS attributes are incorporated within divisional policies and procedures. 3.4.4 Safety Committees: 3.4.4.1 The SAAS Safety Management System Organization works with the following committees. (Reference Figure 3-2). 3.4.4.1.1 Executive SMS Committee – is the top management level and is chaired by the Aviation Director (Accountable Executive). The Executive SMS Committee is comprised of Aviation Director andAssistant Directors as voting members and members from the SAAS staff and stakeholders as nonvoting members. The Accountable Executive is the Chairman of the Executive SMS Committee; in his absence the Responsible Executive will chair the Executive Committee meeting. This Committee will meet at a minimum once a quarter. Meeting minutes and action items are to be recorded as part of normal committee functioning and will be made available to the SMS Review Committee. The objective of the Executive SMS Steering Committee is to provide a forum for top airport managers and airport stakeholders to discuss “big picture” safety issues. The Executive SMS Steering Committee’s responsibilities are:

3.4.4.1.1.1 Distribute safety information to stakeholders and Airport staff. 3.4.4.1.1.2 Review SMS Audit reports. 3.4.4.1.1.3 Promote SMS awareness. 3.4.4.1.1.4 Annually review SAAS safety goals. 3.4.4.1.1.5 Promote information sharing among SAAS stakeholders.Safety Management System Manual 3-9

DRAFT 10 Jul `2010 3.4.4.1.2 SMS Review Committee – The objective of the SMS Review Committee is to provide a forum do discuss issues related to the safety performance at SAAS and the health of the SMS. The SMS Committee makes recommendations / decision concerning safety policy and procedures and reviews safety performance results. Should a safety concern be addressed by the SMS Review Committee that is not with their realm of responsibility they should recommend that it be address at the next Executive SMS Committee. The SMS Manager is the Chairman of the SMS Review Committee; in his absence the Safety Specialist will chair the SMS Review Committee meeting. Meeting minutes and action items are to be recorded as part of normal committee functioning and will be made available to the Executive Committee Members, SAAS Staff, and stakeholders. The objective of the SMS Review Committee is to provide a source of expertise, guidance and advise on safety matters to SAAS. The SMS Review Committee’s responsibility are:

3.4.4.1.2.1 Review, remark, and modify comments on risk management strategies suggested by the SMS Technical Work Group. 3.4.4.1.2.2 Review, remark, and modify comments on mitigation strategies suggested by the SMS Technical Work Group. 3.4.4.1.2.3 Review and accept Safety Risk Assessment analysis performed by SAAS Staff and SMS Technical Work Group(s). 3.4.4.1.2.4 Promotes the SMS program at SAAS by leading by example. 3.4.4.1.2.5 Promotes safety awareness to SAAS and stakeholders 3.4.4.1.3 SMS Technical Work Group – consists of members with specific technical expertise from various SAAS divisions and stakeholders. This group will be ad hoc and assembled by SMSMGbased on the issue requiring risk analysis. 3.4.4.2 The participants, policies, and procedures of each committee are represented in Chapter 4 of this manual. 3.4.5 Division Personnel: 3.4.5.1 General Policies: 3.4.5.1.1 The Aviation Director holds the ultimate responsibility for the safety of the SAAS operation. The Aviation Director also has ultimate authority to manage the operations of the SAAS, and delegate this authority to the management officials within SAAS. However, the Aviation Director under SMS hold the title of “The Accountable Executive,” which is important to understand as it is one of the primary elements of a successful SMS. SMS is different from other “safety programs” because it holds each individual responsible for safety. Each management official has the authority to establish policies and procedures, and to allocate and direct resources within his or her divisions. This means that the responsibility for safety in each division must be accepted by the management of that division. The three most important roles of the accountable executive are:

3.4.5.1.1.1 Visibly and actively promoting and requiring active participation by all employees within SAAS Safety Management Systems 3.4.5.1.1.2 Creating an organizational structure with designated position and responsible individuals that supports the San Antonio Airport System’s Safety Management System, 3.4.5.1.1.3 Providing both human and financial resources. 3.4.5.1.2 The Assistant Aviation Director - Airport Operations, Safety Management System Manager, and the Human Resources Generalist will review all Safety Management Organization job descriptions once a year to ensure personnel meet necessary qualifications, experience, and training requirements. This annual review will occur during the second quarter of the calendar year, and the participants will consider the SAAS safety structure and staffing to ensure it continues to meet the safety needs of the SAAS as required by the FAA. 3.4.5.1.3 The SAAS may need to make exceptions to the experience requirements or qualifications for the jobs listed in this chapter. If an exception is necessary, the employee must possess an equivalent level of experience or qualification. The Human Resources Generalist, at the approval of the SMSMG, will prepare an internal memorandum stating the reasons for determining that the employee3-10 Safety Management System Manual

DRAFT 10 Jul `2010 possesses equivalent experience. A copy of this memo will be distributed to the SMSMG, and will be retained for as long as the employee serves in the position. 3.4.6 Senior Management General Responsibilities and Authorities: 3.4.6.1 Developing and Implementing Safety Policies: 3.4.6.1.1 Senior management is responsible for defining the SAAS’s safety policies and reviewing them annually to ensure they remain relevant and appropriate to the SAAS’s overall purpose and objectives. The SMSMGwill coordinate this review. Senior Management is committed to:

3.4.6.1.1.1 Implementing Safety Management System (SMS) principles. 3.4.6.1.1.2 Continually improving the level of safety. 3.4.6.1.1.3 Managing risk to an acceptable level. 3.4.6.1.1.4 Complying with applicable regulatory requirements. 3.4.6.1.1.5 Encouraging employees to report safety issues without reprisal. 3.4.6.1.1.6 Establish clear standards for acceptable behavior for all employees and contractors. 3.4.6.1.1.7 Providing guidance for setting and reviewing safety performance. 3.4.6.2 Establishing a Safety Management Plan: 3.4.6.2.1 Senior management is responsible for establishing SAAS safety objectives and developing a proactive safety management plan to meet the objectives. Procedures for developing the safety management plan are represented in Chapter 4 of this manual. 3.4.7 Employee General Responsibilities: 3.4.7.1 The front-line employee plays a critical part in the SAAS successfully managing risk. Employees are required to: 3.4.7.1.1 Comply with all policies and procedures in the Alcohol and Controlled Substance per COSA Administrative Directive Number 4.3. 3.4.7.1.2 Arrive for work physically and mentally fit for duty. 3.4.7.1.3 Know and follow all procedures outlined in the COSA Job description that pertain to their job. 3.4.7.1.4 Perform only those technical functions for which they have been trained. 3.4.7.1.5 Operate only the equipment they have been trained on and are qualified to operate. 3.4.7.1.6 Immediately notify management of any safety concern or hazard. 3.4.7.1.7 Immediately report all accidents and injuries per COSA Administrative Directive Number 4.1. 3.4.7.1.8 Keep work areas free of recognized hazards. 3.4.7.1.9 Follow procedures when using and disposing of chemicals. 3.4.7.1.10 Follow health and safety procedures, and use personal protective equipment. 3.4.8 Assistant Aviation Director – Airport Operations: 3.4.8.1 Reports to the Aviation Director. 3.4.8.2 Responsibilities and Authorities: 3.4.8.2.1 Discharges all duties to meet applicable legal requirements and maintain safe operations. 3.4.8.2.2 Has the responsibility and authority to oversee the quality of the Safety Management Plan and establish and modify the policies, procedures, instructions, and information for the plan. He will do this by: 3.4.8.2.2.1 Establishing safety objectives for the SAAS and develop a safety plan to

meet the objectives. 3.4.8.2.2.2 Ensuring resources are in place so employees can implement the safety plan.Safety Management System Manual 3-11

DRAFT 10 Jul `2010 3.4.8.2.2.3 Monitoring safety performance in all areas of the operation and revising the Safety Management Plan as needed. 3.4.8.2.2.4 Communicating pertinent safety information to the Executive SMS Steering Committee and all airport employees and stakeholders. 3.4.8.3 Qualifications: 3.4.8.3.1 Bachelor Degree from an accredited college or university with major coursework in Aviation Management, Public, or Business Administration, or a related field. 3.4.8.3.2 Eight (8) years of increasingly responsibly professional experience in aviation management or airport operations. 3.4.8.3.3 Four (4) years of administrative or supervisory responsibility. 3.4.8.3.4 Or Equivalent combination of education and experience. 3.4.8.3.5 Completed or will complete a training course in aviation safety within 6 months of assuming responsibilities. 3.4.8.3.6 Valid Class “C” Texas Driver’s License. 3.4.9 Safety Management System Manager: 3.4.9.1 Reports to the Assistant Aviation Director – Airport Operations. 3.4.9.2 Responsibilities and Authorities: 3.4.9.2.1 Manages the daily operations of the Safety Division. Working with the Wildlife Manager, and Ground Safety, provides direction and resources for all SAAS safety programs. 3.4.9.2.2 Monitors all safety programs for negative trends to SAAS’s operations. Reports to the Assistant Aviation Director / Airport Operations any safety trends or issues that may impact safety. 3.4.9.2.3 Conducts timely and comprehensive investigations of all accidents and safety incidents. Prepares factual reports to appropriate divisions summarizing the circumstances and root causes of the accident or incident, and then follows up with recommended corrective and preventative action to be taken by the division. 3.4.9.2.4 Organizes and facilitates meetings of the Executive SMS Steering Committee, SMS Committee, Safety Review Committee, and SMS Technical Work Group. 3.4.9.2.5 Develops and administers safety education programs, and communicates safety information and trends to employees and management on a regular basis. 3.4.9.2.6 Manages the SAAS’s safety related reporting systems, which are the Voluntary Safety Report, and Safety Hotline. 3.4.9.2.7 Ensures Safety Division personnel conduct inspections and audits as scheduled and per procedures outlined in this manual. 3.4.9.2.8 Solicits and processes all safety improvement suggestions for the SAAS. 3.4.9.2.9 Manages and maintains the safety database used to monitor and analyze trends. 3.4.9.2.10 Interfaces with other SAAS divisions, customers, vendors, contractors, and the FAA regarding safety issues. 3.4.9.2.11 Provides and/or facilitates training to appropriate personnel in all of the safety programs per the SMS Manual. 3.4.9.2.12 Maintains close liaison with the FAA, NTSB, and industry safety organizations. Monitors industry safety concerns that may impact SAAS operations. 3.4.9.2.13 Working with the Safety Specialist, conducts audits to ensure compliance with all applicable regulations and requirements to ensure safe operations. 3.4.9.2.14 Attends safety conferences and industry meetings (e.g., FAA INFO Share) to ensure that safety programs remain current. 3.4.9.2.15 Provides assistance to the Aviation Director and/ or Assistant Aviation Director / Airport Operations in all aspects of creating and promoting a safe work environment.3-12 Safety Management System Manual

DRAFT 10 Jul `2010 3.4.9.2.16 Supervises, coordinates, monitors, and evaluates the activities of division staff. Responsible for the employee performance evaluation, training, motivation, counseling, and discipline of assigned employees. 3.4.9.2.17 Prepares annual Safety Division budget, training plan and evaluation schedules. 3.4.9.2.18 Manual Sponsor for both the Safety Management System Manual (SMSM), and Emergency Response Manual (ERM), (if required) with associated responsibilities and authorities as identified. 3.4.9.2.19 Performs other related duties as assigned. 3.4.9.3 Qualifications: 3.4.9.3.1 Bachelor Degree preferred; two years of college from an accredited college or university preferably with course work in Engineering, or Safety. 3.4.9.3.2 At least one of the following qualifications:

3.4.9.3.2.1 Three years experience in a supervisory position with a Part 139 airport, or Part 121 or Scheduled Part 135 air carrier. 3.4.9.3.2.2 Three years supervisory experience in U.S military aviation operations that is comparable to a Part 139 airport, Part 121, or scheduled Part 135 air carrier operation. 3.4.9.3.2.3 Three years experience in a supervisory position with a U.S. government department, board, or agency that deals directly with aviation matters. 3.4.9.3.3 Should have extensive operational experience and professional qualifications in aviation, including knowledge and understanding of the following areas:

3.4.9.3.3.1 Aviation safety programs. 3.4.9.3.3.2 System Safety and/or Safety Management System. 3.4.9.3.3.3 Aviation safety standards and safe operating practices. 3.4.9.3.3.4 14 CFR, Chapter 1. 3.4.9.3.3.5 Airport operations specifications and manuals. 3.4.9.3.3.6 Appropriate maintenance and airworthiness requirements of 14 CFR. 3.4.9.3.4 Excellent skills in presentation and communication, both oral and written. Strong analytical and problem solving skills. Ability to interact, communicates, and collaborate with all levels of staff and management. 3.4.9.3.5 Valid Class “C” Texas Driver’s License. 3.4.9.3.6 Experience using Microsoft Office programs. Skills must include operating a computer, printer, facsimile, telephone, cell phone, copy machine, and various computer software packages. 3.4.9.4 Training : 3.4.9.4.1 Must attend, or have attended, a training course(s) in aviation safety. The training course(s) should include the following information:

3.4.9.4.1.1 Safety philosophy. 3.4.9.4.1.2 Safety data collection and analysis. 3.4.9.4.1.3 Risk management. 3.4.9.4.1.4 Incident/accident prevention and investigation. 3.4.9.4.1.5 Human factors. 3.4.9.4.1.6 FAA-approved System Safety Course or equivalent. 3.4.9.4.1.7 Additional training as assigned by Assistant Director / Airport Operations. 3.4.10Wildlife Manager – (Senior Environmental Protection Officer): 3.4.10.1 Reports to Assistant Aviation Director – Airport Operations. 3.4.10.2 Responsibilities and Authorities: 3.4.10.2.1 Responsible for the daily operations of the Safety Division with reference to the SAAS Wildlife Management Program.Safety Management System Manual 3-13

DRAFT 10 Jul `2010 3.4.10.2.2 Provides technical guidance to airport operations by developing ecological studies and wildlife management plans as required by FAR Part 139. 3.4.10.2.3 Conducts timely and comprehensive investigations of all wildlife strikes and safety incidents. Prepares factual reports to appropriate divisions summarizing the circumstances and root causes of the accident or incident, and then follows up with recommended corrective and preventative action to be taken by the division. 3.4.10.2.4 Develops and administers safety education programs with respect to wildlife management, and communicates safety information and trends to employees and management on a regular basis. 3.4.10.2.5 Conduct inspections and audits as scheduled per procedures outlined in this manual and Wildlife Management Plan. 3.4.10.2.6 Update the safety database used to monitor and analyze trends. 3.4.10.2.7 Interfaces with other SAAS divisions, customers, vendors, contractors, and the FAA regarding wildlife management and safety issues. 3.4.10.2.8 Provides and/or facilitates training to appropriate personnel in all the safety programs per the SMS Manual. 3.4.10.2.9 Attends safety conferences and industry meetings (e.g., FAA INFO Share) to ensure the safety / wildlife management programs remain current. 3.4.10.2.10Provides assistance to the Assistant Aviation Director – Airport Operations, Airport Operations Manager, and SMS Manager in all aspects of creating and promoting a safe operating environment for flight operations with SAAS. 3.4.10.2.11Sponsor for Wildlife Management in conjunction with the SMSMG, and with associated responsibilities and authorities as identified in regard to wildlife management. 3.4.10.2.12 Performs other related duties as assigned. 3.4.10.3 Qualifications: 3.4.10.3.1 Bachelor Degree from an accredited college or university with preferable course work in Environmental Science, Geology, Chemistry, Engineering, Transportation Planning, or a related field. 3.4.10.3.2 Three years of experience administering or monitoring environmental protections programs. 3.4.10.3.3 Excellent skills in presentation and communication, both oral and written. Strong analytical and problem solving skills. Ability to interact, communicate and collaborate with all levels of staff and management. 3.4.10.3.4 Valid Class “C” Texas Driver’s License. 3.4.10.3.5 Experience using Microsoft Office programs. Skills must include operating a computer, printer, facsimile, telephone, cell phone, copy machine, and various computer software packages. 3.4.10.4 Training: 3.4.10.4.1 Must attend, or have attended, a training course(s) in aviation safety. The training course(s) should include the following information.

3.4.10.4.1.1 Safety Management System Course or equivalent. 3.4.10.4.1.2 Risk management. 3.4.10.4.1.3 Incident/accident prevention and investigation. 3.4.10.4.1.4 Human factors. 3.4.10.4.1.5 Additional training as assigned by Assistant Director / Airport Operations. 3.4.11 Safety Specialist: 3.4.11.1 Reports to Safety Management System Manager. 3.4.11.2 Responsibilities and Authorities: 3.4.11.2.1 Works with the Wildlife, Manager, to provide direction and resources for all SAAS safety programs.3-14 Safety Management System Manual

DRAFT 10 Jul `2010 3.4.11.2.2 Conducts timely and comprehensive investigations of all accidents and safety incidents. Prepares factual reports to appropriate divisions summarizing the circumstances and root causes of the accident or incident, and then follows up with recommended corrective and preventative action to be taken by the division. 3.4.11.2.3 Develops and administers safety education programs, and communicates safety information and trends to employees and management on a regular basis. 3.4.11.2.4 Processes safety reports that were received through the safety reporting systems, which are the Voluntary Safety Report, and/or Safety Hotline. 3.4.11.2.5 Conduct inspections and audits as scheduled and per procedures outlined in this manual. Solicits and processes all safety improvement suggestions for the SAAS. 3.4.11.2.6 Enter safety reports into the safety database used to monitor and analyze trends. 3.4.11.2.7 Works with other SAAS divisions, customers, vendors, contractors, and the FAA regarding safety issues. 3.4.11.2.8 Provides and/or facilitates training to appropriate personnel in all the safety programs per the SMS Manual and SMS Plan. 3.4.11.2.9 Monitors industry safety concerns that may impact SAAS operations. 3.4.11.2.10 May attend safety conferences and industry meetings (e.g., FAA INFO Share) to ensure the safety programs remain current. 3.4.11.2.11Provides assistance to the SMS Manager in all aspects of creating and promoting a safe work environment. 3.4.11.2.12Prepares input to the annual Safety Division budget, training plan and evaluation schedules. 3.4.11.2.13Performs other related duties as assigned. 3.4.11.3 Qualifications: 3.4.11.3.1 Bachelor Degree preferred or Associate’s Degree or two years of college from an accredited college or university with preferably course work in Engineering, or Safety. 3.4.11.3.2 Two (2) year of experience in the safety field. 3.4.11.3.3 Excellent skills in presentation and communication, both oral and written. Strong analytical and problem solving skills. Ability to interact, communicate and collaborate with all levels of staff and management. 3.4.11.3.4 Valid Class “C” Texas Driver’s License. 3.4.11.3.5 Experience using Microsoft Office programs. Skills must include operating a computer, printer, facsimile, telephone, cell phone, copy machine, and various computer software packages. 3.4.11.4 Training: 3.4.11.4.1 Must attend, or have attended, a training course(s) in aviation safety. The training course(s) should include the following information.

3.4.11.4.1.1 Safety Management System Course or equivalent. 3.4.11.4.1.2 Safety data collection and analysis. 3.4.11.4.1.3 Risk management. 3.4.11.4.1.4 Incident/accident prevention and investigation. 3.4.11.4.1.5 Human factors. 3.4.11.4.1.6 Additional training as assigned by Safety Management System Manager. 3.4.12 SMS Internal Auditor 3.4.12.1 Reports to Safety Management System Manager 3.4.12.2 Responsibilities and Authorities: 3.4.12.2.1 Prepare and perform planned, special, and follow-up evaluations for Facilities Maintenance, ARFF, Parking and Ground Transportation, Planning and Development, Stinson Airport, Safety, andSafety Management System Manual 3-15

DRAFT 10 Jul `2010 Airport Operations divisions according to the policies and procedures identified in the SMS Procedures manual and divisional publications. 3.4.12.2.2 Inform the SMS Manager, of necessary modification of evaluation plans as appropriate to meet the changing environment of audits/evaluations. 3.4.12.2.3 Provide guidance to process owners regarding findings or concerns. 3.4.12.2.4 Monitor the development and implementation of corrective action plans and comprehensive fixes. 3.4.12.2.5 Communicate trends, concerns, or suggestions to the SMS Manager. 3.4.12.2.6 Act as lead evaluator and assist evaluators during Scheduled, Special, or Follow-up evaluations. 3.4.12.2.7 Perform scheduled and unscheduled inspections of the different divisions records to determined conformity with established COSA and Aviation Department procedures and compliance with all relevant regulatory agencies. 3.4.12.2.8 Report discrepancies to SMS Manager. 3.4.12.2.9 Perform audits on the ramp and at stations to assure compliance with all transportation regulations policies and procedures. 3.4.12.2.10Coordinate and conduct safety audits and job hazard analysis. Issue corrective actions to divisions and implement health and safety improvements in workplace. 3.4.12.2.11 Attend industry Safety/OSHA seminars. 3.4.12.2.12 Prepare the quarterly safety newsletter. 3.4.12.2.13 Perform safety investigations as required. 3.4.12.2.14 Perform other duties as assigned 3.4.12.3 Qualifications: 3.4.12.3.1 Bachelor Degree preferred or equivalent experience; high-school graduate mandatory. 3.4.12.3.2 One year experience in Airline Ground, Maintenance, or Flight Operations with knowledge of safety standards, safe operating or equivalent experience. 3.4.12.3.3 Knowledgeable of Federal Aviation Regulations. 3.4.12.3.4 Excellent presentation skills and/or communication skills, both oral and written. Strong analytical and problem solving skills. Ability to interact, communicate and collaborate with all levels of staff and management. 3.4.12.3.5 Ability to effectively and accurately perform and manage assignments to meet performance goals within established deadlines in a time sensitive environment. Ability to manage multiple tasks simultaneously and meet deadlines. 3.4.12.3.6 Valid Texas Driver’s License. 3.4.12.3.7 Experience using Microsoft Office programs. Skills must include operating a computer, printer, facsimile, telephone, cell phone, copy machine, and various computer software packages 3.4.12.4 Training: 3.4.12.4.1 Must attend, or have attended, a training course(s) in aviation safety. The training course(s) should include the following information:

3.4.12.4.1.1 Safety Management System Course or equivalent 3.4.12.4.1.2 Safety data collection and analysis 3.4.12.4.1.3 Risk Management 3.4.12.4.1.4 Human factors 3.4.12.4.1.5 Internal Auditor 3.4.12.4.1.6 Additional training as assigned by Safety Management System Manager. 3.4.13Safety Division Training Reporting:3-16 Safety Management System Manual

DRAFT 10 Jul `2010 3.4.13.1 Formal Training Report Form (SMS FM 03): 3.4.13.1.1 Purpose:

3.4.13.1.1.1 The Formal Training Report (Ref. Figure 3-5) is used to document initial and any additional training. Instructions for completing the report follow the example of the form. 3.4.13.1.2 Availability:

3.4.13.1.2.1 This form is available online at the Safety Division SharePoint site. 3.4.13.1.3 Disposition:

3.4.13.1.3.1 This form is to be filled out by the SMS Manager and kept on file as a matter of record as long as the individual is employed with the COSA. 3.4.13.1.3.2 The Formal Training Report (SMS FM 03) will be placed in Safety personnel records following the completion of all formal training. 3.4.13.2 On the Job Training (OJT) (Form SMS FM 04): 3.4.13.2.1 Purpose:

3.4.13.2.1.1 OJT training will be documented by the person certifying proficiency and knowledge using the OJT Training Report Form (Ref Figure 3-6). Instructions for completing the report follow the example of the form. 3.4.13.2.2 Availability:

3.4.13.2.2.1 This form is available online at the Safety Division SharePoint site. 3.4.13.2.3 Disposition:

3.4.13.2.3.1 This form is to be filled out by the SMS Manager and kept on file as a matter of record as long as the individual is employed with the COSA. 3.4.13.2.3.2 The OJT Training Report (SMS FM 04) will be placed in Safety personnel records following the completion of all formal training.Safety Management System Manual 3-17

DRAFT 10 Jul `2010 Figure 3-6 Safety – Division Training Record (SMS FM 03)3-18 Safety Management System Manual

DRAFT 10 Jul `2010 Table 3-1 – Instruction for completing the Safety Division Training Record (SMS FM 03)

Instructions for filling out the Safety Division Training Record form SMS FM 03: Block Title Complete Form by Entering: 1 Employee Name: Enter the employee’s full name. 2 Date Hired: Enter the employee’s original date of hire 3 Employee Number: Enter the COSA issued employee number 4 Name of Supervisor Enter the name of the employee’s supervisor 5 Supervisor Employee Number Enter the COSA issued employee number 6 Airport Check the appropriate box for where you work 7 Course Taken: 7A Name of Course Enter the name of the course take as it appears in course catalogue or on the certificate 7B Date Completed Enter the date course completed as indicated on the certificate 7C Company Giving Course Enter the name of the company sponsoring the course 7D Instructor’s Name Enter the name of the instructor teaching the course, if more than one instructor enter the name of the person that signed the completion certificate 7E Pass/Fail Enter “Pass” if completed the course or “Failed” if course was not completed 8 Remarks/Comments: Any relevant information entered here should be directed to the appropriate training course using the Course Title/Instructor.Safety Management System Manual 3-19

DRAFT 10 Jul `2010 Figure 3-7 – Safety OJT Record (SMS FM 04)



### SAFETY OJT RECORD

1 EMPLOYEE NAME: 2. DATE HIRED: 3. EMPLOYEE NUMBER:

4. NAME OF SUPERVISOR: 5. SUPERVISOR EMPLOYEE NUMBER: 6. AIRPORT: SSF SAT

7. TASK / EVLUATION PERFORMED / WORK ACCOMPLISHED

8. RECOMMENDATIONS:

9. PRINT NAME OF TRAINER: 10. SIGNATURE 11. EMPLOYEE NUMBER: 12. DATE SIGNED:

SMS FM 04 JUL 2009 Management System San AntonioAirport3-20 Safety Management System Manual

DRAFT 10 Jul `2010 Table 3-2 – Instruction for completing the Safety OJT Record (SMS FM 04)

Instructions for filling out the Safety OJT Form SMS FM 04 Block Title Complete Form by Entering: 1 Employee Name: Enter the full name of the employee completing the OJT. 2 Date Hired: Enter the employee’s original date of hire. 3 Employee Number: Enter the COSA issued employee number 4 Name of Supervisor Enter the name of the employee’s supervisor 5 Supervisor Employee Number Enter the COSA issued employee number 6 Airport Check the appropriate box for where you work 7 Task/Evaluation Performed or Work Accomplished: Enter a complete and accurate description and/or title of the Task/Evaluation/Work completed and a brief synopsis of how work was accomplished. 8 Recommendations / Comments: Enter Evaluator/Trainers recommendations or comments. 9 Print Name of Evaluator or Trainer: Print the First and Last name of the Evaluator/Trainer responsible for administering the OJT. 10 Signature: Sign the form as to the accuracy of the Evaluation/Training. 11 Employee Number: Enter the Evaluator/Trainer’s COSA issued employee number. 12 Date Signed: Enter the date signed by the Evaluator/Trainer.Safety Management System Manual 3-21

DRAFT 10 Jul `2010 

## This Page Intentionally Left BlankSafety Management System Manual 3-1