Kirstein & Young, 1'1./.C

A/wmt!lt al LeiI'

December 3, 2014

VIA ELECTRONIC SUBMISSION

Docket DOT-OST-1998-3304 Docket Operations Facility U.S. Department of Transportation West Building Ground Floor, Room W12-140 1200 New Jersey Avenue, SE Washington, D.C. 20590

Re: JetMagic Ltd; Family Assistance Plan

Pursuant to the requirements of the Foreign Carrier Family Support Act of 1997, as amended by the Wendell H. Ford Aviation Investment and Reform Act of 1997 and Vision 100 - Century of Aviation Reauthorization Act., JetMagic Ltd ("JetMagic") hereby submits a Family Assistance Plan outlining the means by which JetMagic will meet the needs of families of its passengers and crewmembers should there be an accident within the United States.

Please feel free to contact us should you have any questions regarding the attached plan.

Respectfully submitted, 

# C,n;._.¥. ~

~ . (/ q

/JOanile W. Young David M. Kirstein Counsel for JetMagic Ltd.

Enc!.

1750 K St:rc~t, N.\\?. Suit.:.'200, \'\!,1.!1'hin~h,n, D.C. 20006

## JetMagic Ltd
Aviation Family Assistance Plan

December 2014

The plan is being submitted pursuant to the requirements of the Foreign Carrier Family Support Act of 1997, as amended by the Wendell H. Ford Aviation Investment and Reform Act of 1997 and Vision 100

— Century of Aviation Reauthorization Act.

JetMagic Ltd’s (“JetMagic”) 24

- hour operations number has been provided to the NTSB under separate cover and is not for public di sclosure.TABLE OF CONTENTS

Page

1. Overview 1

2. Pre

- Response Planning 1

2.1. Committing Sufficient Resources 1

2.2. JetMagic Special Assistance Team 1

2.3. Training 2

2.4. Toll

- Free Telephone Number 2

3. Passenger Reconciliation And Notification 2

3.1. Reconciliation 2

3.2

. Notifying Passenger Families 2

3.3. Equal Treatment of Passengers 3

3.4. Notification of NTSB in Accordance w ith 49 C.F.R. § 830.5 3

3.5

. Notification Concerning Liability for Man

- Made Structures 3

4. Passenger Identification 4

5. Family Access to the Accident Site 4

6. Human Remains and Personal Effects 4

6.1. Personal Effects 4

6.2. Monuments 5

7. Relationship With Designated Independent Organization 5

7.1. Compensation of Designated Organization 5

8. Provision of Simultaneous Electronic Transmission of National Transportation Safety Board (NTSB) Hearing 6

9. Filing Airline Plan with DOT and NTSB 6

10. Consultation on Carrier Response Not Covered by Plan 6JetMagic Ltd

Aviation Family Assistance Plan Page 1 of 6

1. Overview

JetMagic Family Assistance Plan (“Plan”) describes the methods by which JetMagic , in cooperation with the National Transportation Safety Board, other governmental entities, the designated independent organization and third parties, will provide family assi stance after an aviation accident involving a flight in foreign air transportation operated by JetMagic has occurred within the United States. The purpose of the Plan is to ensure that JetMagic ’ s efforts are made in the best interests of survivors and fam ilies and to respect the cultural and religious backgrounds of survivors and families.

JetMagic provides family assistance without regard to an individual’s status as a revenue customer, non

- revenue customer, or crewmember. As used in this plan, the terms “customer” and “passenger” both include employees of JetMagic aboard an aircraft and any other persons aboard a JetMagic aircraft without regard to whether the person paid for the transportation. The Plan fulfills the requirements of the Foreign Air Carrier Family Support Act of 1997, as amended by the Wendell H. Ford Aviation Investment and Reform Act for the 21st Century (AIR

- 21) and Vision 100

— Century of Aviation Reauthorization Act (Vision 100) codified at 49 U.S.C. § 41313.

Certain specialized services that are required following an accident may be accomplished on behalf of JetMagic by vendor s having expertise in those areas.

2. Pre

- Response Planning

2.1 . Committing Sufficient Resources

JetMagic will commit sufficient resources to carry out this Plan. JetMagic will implement a comprehensive emergency response and family assistance programs that utilize s a broad spectrum of human and technological resources in the event of an accident. During such crises, specially trained employees throughout the organization will work around the clock on issues including family assistance, accident investi gation, media relations, and liaison with government agencies and support organizations.

JetMagic will establish a cooperative working relationship with the external organizations involved in a crisis and has designed its emergency response structure spe cifically to allow separate management of the crisis while continuing the safe operation of the airline.

2.2. JetMagic Emergency Committee

The Emergency Committee (“EC”) , headed by JetMagic ’ s CEO and staffed by organized and trained JetMagic employees will be activated to enhance communication between JetMagic and the families affected by an accident and to respond to needs the families may have.JetMagic Ltd

Aviation Family Assistance Plan Page 2 of 6

2.3. Training

Since the customers of JetMagic flights to and from the United States are primarily persons oth er than United States citizens, families will be directed to call our toll free number. JetMagic will provide adequate training to its employees and agents to meet the needs of survivors and family members following an accident. Periodic simulations of J etMagic ’ s comprehensive emergency response plan are made in conjunction with regular airport drills.

2.4. Toll

- Free Telephone number

On request, an NTSB

- designated, independent non

- profit organization will establish a toll

- free telephone number on behalf of JetMagic within one (1) hour of JetMagic ’ s head office receiving information indicating that an aircraft operated by JetMagic has been involved in an event and that there are serious injuries and/or fatalities. At the same time JetMagic will publish t he telephone number if its own Passenger Inquiry Center, to cover all needs of our customers. The toll

- free number will be provided to the media , the police and fire department at the site of the accident as soon as it is established. Only information authorized for release will be provided.

3. Passenger Reconciliation a nd Notification

3.1. Reconciliation

In the case of a n JetMagic flight accident within the United States, JetMagic will

-- upon the request of the NTSB

-- provide the director of family support services designated for the accident under 49 U.S.C. § 1136(a)(l) and/or the organization designated for the accident under § 1136(a)(2) a list of names of passengers aboard the aircraft. This list will be based on the airline’s best available information at the time of request. All passenger manifests shall be considered and marked as “preliminary and unconfirmed.” However, the passenger manifest will be updated periodically. If foreign nationals are verified to be on board, JetMagic will transmit a list of their names to the United States Department of State.

3.2 . Notifying Passenger Families

Specially trained personnel, designated by the EC, will notify the family of each passenger as soon as it app ears that the individual was on board. This notification will be provided in person to the extent practicable and as soon as possible after the identity of the passenger has been verified. JetMagic will not wait for all the names of passengers to be veri fied before releasing the names of known passengers. This will enable a quick flow of information at both the place of departure and arrival, and will continue 24 hours per day.

Identifying and contacting some passengers’ next

- of

- kin may be delayed, depe nding on the amount and accuracy of information available. JetMagic will not release aJetMagic Ltd

Aviation Family Assistance Plan Page 3 of 6

passenger’s name publicly or to individual callers until after the next

- of

- kin has been notified. If the next

- of

- kin requests that the passenger’s name not be made pub lic, JetMagic will convey that information to the NTSB in an effort to do everything possible to honor the request.

3.3 . Equal Treatment O f Passengers.

The treatment of the families of non

- revenue passengers will be the same as the treatment of families of revenue passengers.

3.4 . Notification of NTSB In Accordance With 49 C.F.R. § 830.5

Upon learning of an aircraft accident, JetMagic will immediately notify the nearest NTSB field office and provide the following information, if available:

1) Type, nationa lity, and registration marks of the aircraft;
2) Name of the owner and operator of the aircraft;
3) Name of the pilot

- in

- command;
4) Date and time of the accident;
5) Last point of departure and point of intended landing of the aircraft;
6) Position of the aircraft with reference to some easily defined geographical point;
7) Number of persons aboard, number killed, and number seriously injured;
8) Nature of the accident, the weather over the accident site, and the extent of damage to the aircraft so far as is known; and
9) A description of any explosives, radioactive materials, or other dangerous articles carried on the flight.

3.5 . Notification Concerning Liability For Man

- Made Structures

In the case of an accident that results in significant damage to a man

- made structure or other property that is not government

- owned, JetMagic will promptly provide written notice, to the extent practicable, directly to the owner of the structure or other property advising the owner:

1) to contact the insurer of the property as the authoritative source for information about coverage and compensation;
2) to not rely on unofficial information offered by JetMagic representatives about compensation by JetMagic for accident

- site property damage; and
3) to obtain photographic or other detailed evidence of pr operty damage as soon as possible after the accident, consistent with restrictions on access to the accident site.JetMagic Ltd

Aviation Family Assistance Plan Page 4 of 6

4. Passenger Identification

The medical examiner or coroner is responsible for the positive identification of fatalities and will provide o fficial notification of death to the family. In cases where local capacity is exceeded, this task may be supplemented by members of the disaster mortuary team. For injured passengers, the hospital is responsible for periodic status updates and either the hospital or JetMagic will continue to advise the families.

5. Family Access t o t he Accident Site

JetMagic will assist a passenger’s family in traveling to the location of the accident if they so desire. Once at the location, specific JetMagic personnel assisted by a third party will be assigned and dedicated to the families to provide for their physical care, e.g., by coordinating accommodations, ground transportation, communication, the purchase of personal incidentals, and visiting survivors in the hos pitals.

JetMagic will make provisions for a joint family support operations center to include space, communications, and logistical support for federal investigators and the designated organization’s staff. JetMagic will endeavor to secure a suitable faci lity to protect families from intrusions by the media and by unwelcome solicitors.

The National Transportation Safety Board has accident

- site jurisdiction. NTSB may limit access to the site for reasons of terrain, biohazard and/or hazardous materials, sec urity measures, or other unforeseen conditions. Within these site security limitations, JetMagic will respond to victim

- family requests for visits to the accident scene.

JetMagic representatives will continue to assist family members as they depart the accident location and will maintain contact with the family until it is no longer necessary.

6. Human Remains a nd Personal Effects

The medical examiner or coroner is responsible f or the disposition of identifiable and unidentifiable human remains. The NTSB may activate disaster mortuary teams to assist with this process.

JetMagic will comply with decisions made by the responsible authorities and help to ensure that the families ar e advised as to the plans for disposition. We will honor the
next

- of

- kin’s wishes regarding arrangements for remains identified as those of the
passenger.

6.1. Personal Effects

Authorities should return identifiable personal effects to the passenger’s fam ily rather than entrusting them to JetMagic . Local authorities should determine disposition of unidentifiable personal effects.JetMagic Ltd

Aviation Family Assistance Plan Page 5 of 6

If personal effects come into the airline’s control, unless the effects are needed for investigation of the accident or for a cr iminal investigation, JetMagic or its designee will consult with each family about the disposition of the items. JetMagic or its designee will describe to the next

- of

- kin the condition of each such possession and follow the next

- of

kin’s direction as to the return or other disposition of such items regardless of their condition. JetMagic will designate an experienced subcontractor who will commit sufficient resources to provide services, including, but not limited to, recovery, cleaning, and restoration of personal effects, liaison with relatives, eventual repatriation, and final disposition of remains.

After returning all possessions that can be associated with specific passengers, JetMagic will retain any unclaimed possessions within its control for no less than 18 months.

6.2. Monuments

If the families express a desire for a monument at the accident site, JetMagic will consult each of them about its construction, including any inscription on the monument. All comments and concerns from families (along with the statutory and/or regulatory requirements or considerations of the place of construction) will be given careful consideration. Each family will be given a choice of including or not including the passenger’s name should the agreed design contain victim names in an inscription. If it is impossible to obtain a unanimous agreement from the families, JetMagic may implement a plan agreeable to the majority of the families.

The closest family members will be given an opportunity to visit the monument w hen construction is complete.

7. Relationship w ith Designated Independent Organization

JetMagic will establish a liaison with the independent, non

- profit organization that the NTSB designates under 49 U.S.C. § 1136(a)(2) in order to work together on an ongoing basis. The goals will be to ensure that mental health and counseling services, as well as any other appropriate services, are provided to families following an accident.

7.1. Compensation Of Designated Organization

A procedure will be developed t o pay reasonable compensation for services provided to the independent, non

- profit organization that the NTSB designates under 49 U.S.C. § 1136(a)(2). JetMagic will request a plan of tasks and anticipated expenses prior to the designated organization’s fu ll deployment, a consultation about costs as they are incurred, and an itemized list of services rendered and expenses to accompany the organization’s invoice.JetMagic Ltd

Aviation Family Assistance Plan Page 6 of 6

8. Provision o f Simultaneous Electronic Transmission of National Transportation Safety Board Hearing

In the case of an accident in which the NTSB conducts a public hearing or comparable proceeding at a location greater than 80 miles from the accident site, JetMagic will ensure that the proceeding is made available simultaneously by electronic mean s at a location open to the public at both the origin and destination of the flight, provided that city is located in the United States.

9. Filing Airline Plan w ith DOT a nd NTSB

JetMagic has filed this Plan as required by the Foreign Air Carrier Family Su pport Act of 1997, as amended by AIR

- 21 and Vision 100. In addition, JetMagic has submitted to the National Transportation Safety Board contact telephone numbers at its operational center that can be used by the NTSB 24 hours per day, seven days per week.

10. Consultation o n Carrier Response Not Covered b y Plan

In the event JetMagic volunteers assistance to United States citizens within the United States with respect to an aircraft accident outside the United States involving a major loss of life, JetMagi c will consult with the NTSB and the U.S. Department of State

, on the provision of the assistance.