July 2015

Unmanned Aerial System

Operations Manual

V1.0
Gulf Coast Helicopters, Inc. UAS OPERATIONS MANUAL Page 2 of 17

Table of Contents

1. Preface

2. Mission / Project

3. Communication

4. Security

5. Administration

5.1. Operations Manual

5.2. Personnel

5.3. Facilities

5.4. Scheduling

5.5. Miscellaneous

6. Safety

6.1. Safety Policy

6.2. Operational Hazard and Occurrence Report

6.3. Safety Officer – Operator/Observer/Supervisor

6.4. Safety Training

6.5. Medical Factors

7. Training 

7.1. Objective

7.2. Instructors 

7.3. Initial Training 

7.4. Recurrent Training 

7.5. Miscellaneous 

8. General Operating Procedures

8.1. Call-out Procedure

8.2. Deployment Priorities

8.3. Flight Boundaries

8.4. Minimum Personnel Requirements

8.5. Personnel Responsibilities for Deployments

8.6. Personal Equipment

9. Pre-Flight/Post-Flight Actions

9.1. Inspections

9.2. Weather

9.3. Inspection and Documentation

9.4. Planning

9.5. Checklists

9.6. Maintenance

9.7. Other

10. Changes
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Gulf Coast Helicopters, Inc. UAS OPERATIONS MANUAL Page 4 of 17

1. Preface

The following procedures are intended to promote safe, efficient and lawful operation of the Gulf Coast 

Helicopter’s unmanned aerial system (UAS), Safety, above all else, is the primary concern in each and 

every operation, regardless of the nature of the mission.

2. Mission / Project

A mission / project will be defined as any operation with the intention of flight and the use of a payload 

(sensors) to film / inspect at a designated location. With the exception of training only flights. 

3. Communications

Prior to the start of any operation covered by this manual, the pilot in command will formulate a plan to 

provide communications capability to all participants during the actual operation. Oral, visual or radio 

communications may be used as long as it is effective and is capable of keeping the participants 

continuously appraised of the current status of the operation.

4. Security

Prior to any flight operation the operator will coordinate with appropriate personnel to devise a plan of 

securing the area(s) of operation from all unauthorized persons and vehicles. Provisions will be made to 

immediately discontinue operations should the area(s) become unsecured or for any other reason in the 

interest of safety.

5. Administration

5.1 Operations Manual

a) The policies and procedures contained in this operations manual under which UAS operations 

will be conducted.

b) This manual is not intended to be all-inclusive, but as a supplement to other department

guidelines, Federal Aviation Administration regulations, aircraft manufacturers' approved flight

manual, etc.

c) Manual has been written to address UAS operations. Equipment, personnel, environment 

(internal and external), etc., change over time. The management of change involves a systematic 

approach to monitoring organizational change and is a critical part of the risk management 

process. Given this, it is essential that this manual be continually updated as necessary. The entire 

manual will be reviewed, at a minimum, annually to assure it is up to date. Any changes to the 

manual will be communicated as currently dictated by GCH policy.

d) A copy of the manual (electronic and/or paper) will be issued to every person having UAS

responsibilities and accompany UAS Operations. 
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5.2 Organization Structure & Personnel

a) UAS Coordinator

i. Responsibilities: 1) maintaining all training, flight, and maintenance records for each

operator and observer as well as individual airframes. 2) Maintain contact with the FAA

and regulations as they change. 3) Evaluate airframes based on mission needs. 4) The 

UAS Coordinator must maintain proficiency on all UAS operated by the team. 

ii. UAS Coordinator are required to hold at least a private pilot’s license.

iii. The department UAS Coordinator shall maintain a file for each operator which shall 

include copies of FAA certifications, training records, etc. This file will be reviewed in 

accordance with current GCH policy and procedures.

b) Pilot/Operator 

i. Operators are required to hold at least a private pilot’s license.

ii. Operators interacting with Air Traffic Control (ATC) must have an understanding of, 

and comply with FAA and DOT Regulations applicable to the airspace where the UAS 

will operate. Operators must have in their possession a current third class (or higher) 

airman medical certificate that has been issued under 14 CFR 67, Medical Standards and 

Certification, 14 CFR 91.17. 

iii. An operator's primary duty is the safe and effective operation of GCH UAS in

accordance with the manufacturers' approved flight manual, FAA and DOT regulations. 

Operators must remain knowledgeable of all FAA regulations, UAS manufacturer's flight 

manual and bulletins, and GCH policy and procedures.

iv. Operators may be temporarily removed from flight status at any time by the UAS

Coordinator, for reasons including performance, proficiency, physical condition, etc.

Should this become necessary, the operator will be notified verbally or in writing of the

reason, further action to be taken and expected duration of such removal.

c) Observers

i. To be considered for selection as an observer, they are not required to possess a FAA 

certification (private pilots) or a Class III FAA physical examination.

ii. Observers will receive training on rules and responsibilities described in 14 CFR 

91.111, Operating Near Other Aircraft, 14 CFR 91.13, Right-of-Way Rules, cloud 

clearance, in-flight visibility, and the pilot controller glossary including standard ATC 

phraseology and communication. Observers must have completed applicable training to 

communicate clearly to the operator during any turning instructions required to stay clear 

of conflicting traffic or obstacles. 

iii. An observer's primary duty is to be an observer for anything that may affect the 

operator's primary duty (see and avoid) and any task assigned by the OIC. 
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5.3 Facilities

a) UAS operations will be housed and maintained at GCH Hangar or designated area by the UAS 

Coordinator.

b) Personnel will not leave the designated facility without making sure the UAS equipment is

secured.

5.4 Scheduling & Training

a) To facilitate the broad use of the UAS, it shall be made available to all customers and 

prioritized by the UAS Coordinator. 

b) To maintain a level of proficiency with the UAS, operators will be required, as part of their

currency, attend a training event every 180 days or participate in 3 missions/projects within 180 

days to stay current. 

5.5 Miscellaneous

6. Safety

6.1 Safety Policy

a) Gulf Coast Helicopters is committed to having a safe and healthy workplace, including:

i. The ongoing pursuit of an accident free workplace, including no harm to people, no

damage to equipment, the environment and property.

ii. A culture of open reporting of all safety hazards in which management will not initiate 

disciplinary action against any personnel who, in good faith, disclose a hazard or safety

occurrence due to unintentional conduct.

iii. Support for safety training and awareness programs.

iv. Conducting regular audits of safety policies, procedures and practices.

v. Monitoring the UAS community to ensure best safety practices are incorporated into 

the organization.

b) The UAS Team will meet and exceed all guidelines set forth in section 333 by the FAA and 

the guidelines set forth in the petition granted to Gulf Coast Helicopters to promote safe industry 

UAS operations. 

c) It is the duty of every member within the UAS team to contribute to the goal of continued safe

operations. This contribution -may come in many forms and includes always operating in the

safest manner practicable and never taking unnecessary risks. Any safety hazard, whether

procedural, operational or maintenance related should be identified as soon as possible after, if 

not before, an incident occurs, Any suggestions in the interest of safety should be made to the 

UAS Coordinator or the OIC.
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d) If any member observes, or has knowledge of an unsafe or dangerous act committed by

another member, the UAS Coordinator or OIC is to be notified immediately so that corrective 

action may be taken.

6.2 Operational Hazard and Occurrence Report

a) Occurrences are unplanned safety related events, including accidents and incidents that could

impact safety. A hazard is something that has the potential to cause harm. The systematic

identification and control of all major hazards is foundational to safety.

b) This concept provides a mechanism to report hazards and occurrences, real and perceived, to 

those responsible for UAS operations.

c) There is no specific format as the information provided is what is important; the information 

should be used without hesitation to report any anticipated, current, or experienced safety hazard, 

or occurrence. 

d) Every hazard and/or occurrence will be investigated, with the results and corrective action

taken and communicated to all members. The investigation will be conducted by a supervisor,

under the direction of the UAS Coordinator, or any other member of the department who has the 

technical skills necessary to do it. The services of an independent subject matter expert may be 

necessary in some cases to assure a thorough and complete investigation.

e) Hazards requiring immediate attention will be brought to the attention of the UAS Coordinator 

or the OIC verbally, without delay.

f) ALL MEMBERS ARE AUTHORIZED TO TAKE ACTION TO CORRECT A HAZARD if in 

that member's opinion delay will result in accident or injury. The UAS team will be notified 

immediately in such situations and debriefed.

6.3 Safety Officer - Operator/Observer/Supervisor/Pilot

a) In regards to safety, all members of the UAS team are responsible for the following:

i. Ensuring all flight operations personnel understand applicable regulatory requirements,

standards and organizational safety policies and procedures.

ii. Observe and control safety systems by monitoring all operations.

iii. Review standards and the practices of department personnel as they impact 

operational safety.

iv. Communicate all reported safety related problems and the corrective action taken. If

there were any in-flight problems (or learned experiences), the proper procedures for 

handling that problem should be discussed.

v. Copy and circulate pertinent safety information,

vi. Copy and circulate emergency safety bulletins.
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vii. Place any electronic copies of safety information or bulletins on the GCH ShareFile 

site for members to access.

viii. It is emphasized again that safety is the responsibility of ALL members of the UAS 

Team.

6.4 Safety Training

a) All members shall receive training in the following subjects prior to operating the UAS:

i. GCH’s commitment to safety

ii. GCH policy

iii. UAS member's role in safety

iv. Emergency safety procedures

b) All members shall review the department safety policy and procedures on an annual basis and

that review shall be noted in their training history.

6.5 Medical Factors

a) Operator and Observers shall only deploy the UAS when rested and emotionally prepared for

the task at hand.

b) Physical illness, exhaustion, emotional problems, etc., can seriously impair judgment, memory 

and alertness. The safest rule is not to act as an operator or observer when suffering from any of 

the above. Members are expected to "stand down" when these problems could reasonably be 

expected to affect their ability to perform flight duties.

c) A self-assessment of physical condition shall be made by all members during pre-flight

activities.

d) Performance can be seriously hampered by prescription and over the counter drugs, The UAS 

Coordinator will be advised anytime such drugs are being taken. If it is determined that the 

medication being taken could hamper an operator or observer, that member shall be prohibited 

from the mission/project.

e) All members of the UAS team are subject to all FAA and DOT Regulations as well as GCH 

Drug and Alcohol policies, to include random testing.

f) No member shall act as an operator or observer within eight hours after consumption of any

alcoholic beverage, while under the influence of alcohol, or while having an alcohol 

concentration of 0.04 (FAR 91.17)
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7. Training

7.1 Objective

a) The key to continued safe operations is by maintaining a professional level of competency. The 

first step in this process is establishing minimum qualifications for selecting UAS Team

members, and the second step involves training those personnel.

7.2 Instructors

a) If any members are FAA certified flight instructors, they will be given instructor duties. Such

duties can include developing training courses; provide training, evaluation, and documentation.

b) Duties of instructing new members shall fall upon those who have the most experience, flight 

time and knowledge of UAS operations. Instructors will be designated by those within the team 

and approved by the UAS Coordinator.

7.3 Initial Training 

a) Operator & Observers must have completed sufficient training to communicate to the 

pilot/observer any instructions required to remain clear of conflicting traffic or obstacles. This 

training, at a minimum, shall include knowledge of the rules and responsibilities described in 14 

CFR 91.111, Operating Near Other Aircraft, 14 CFR 91.113;Right-ol-Way Rules: Except Water 

Operations; and 14 CFR 91.155, Basic VFR Weather Minimums; knowledge of air traffic and 

radio communications, including the, use of approved ATC/pilot phraseology; and knowledge of

appropriate sections of the Aeronautical Information Manual.

b) In conjunction with fulfilling all FAA requirements for operator/observer duties, the new 

member will also become familiar with UAS operations, the UAS and its equipment.

c) Any new member who fails to successfully complete the initial training may be denied as a 

member of the UAS team.

d) Before a member can fly as an operator, they must complete at least 10 hours of flight training

with the UAS instructors to show proficiency of the flight training exercises and the airframe.

This must be accomplished to show their ability and knowledge of the UAS.

7.4 Recurrent Training

a) All members within the team shall maintain proficiency in their operator/observer abilities.

Members who do not have any documented training or flight time within a span of 90 days will 

have to show proficiency before being an operator/observer during a mission/project.

b) Recurrent training is not limited to actual operating/observer skills but includes knowledge of

all pertinent UAS/aviation matters.

c) Failure to prove proficiency can result in removal from UAS responsibilities.
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7.5 Miscellaneous

a) Depending on the nature of the training mission/project, all efforts will be made to 

accommodate the hours of training so there is little impact to actual mission and projects (which 

can could towards training as long as instructor is next to the operator trainee.

b) Training shall only be conducted at approved locations and follow the provisions within the 

approved FAA COA.

8. General Operating Procedures

8.1 Mission / Project

a) The UAS Coordinator will contact the UAS team designated representative who will screen the 

request using the following factors:

i. Is the propose use of UAS within the capabilities of the UAS equipment and personnel

to perform?

ii Does the proposed use of the UAS fall within the FAA and DOT regulations for UAS 

usage?

iii. Can the UAS be deployed safely given current weather conditions?

iv. If the UAS deployment requires a COA has one been requested and approved?

v. Are sufficiently trained and qualified personnel available to safely operate the UAS?

b) The UAS Coordinator will either accept or decline the request for UAS support. If the request 

is denied the UAS Coordinator will provide a reason for declining the support at the request to the 

Pilot who will provide the customer this information along with the reason for declining. If the 

UAS Coordinator accepts the support request they will contact a UAS operator who will be 

provided all available mission/ project information.

c) The UAS operator will either contact a certified observer from the list of available trained

observers or conduct training as need to a qualified person to be an observer and has signed the 

observer briefing. The UAS operator is responsible for transporting the UAS and all required 

equipment to the scene. Upon arriving at the requested mission/project location the UAS operator 

will contact the customer lead contact and will check in and receive a final briefing on the 

mission/project requested. The UAS operator will make an on scene determination of the ability 

of the UAS to perform the requested mission/project safely and within DOT and FAA 

regulations, policies and procedures.

d) If the UAS operator determines that the use of the UAS would violate department policy or

directives then the UAS operator will inform the customer lead contact of the potential conflict 

along with recommendations for modifying the requested mission/project to conform to the

department policies and procedures. As this is a change from the original approved 

mission/project the UAS operator will contact the UAS Coordinator for direction on how to

proceed. As soon as possible after the completion of the mission/project, the UAS operator will 

make a full report of the circumstances and their concern through the UAS Coordinator.
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e) UAS Pilot/Operators will have sole discretion for declaring safety or violation of DOT and

FAA rules. If the UAS operator determines that a requested mission/project would violate DOT 

or FAA rules or endanger civilians, then the UAS operator will respectfully inform the customer 

lead contact of the reasons for refusing to operate the UAS and contact the UAS Coordinator 

immediately. The UAS will not be flown in this circumstance and the authority of the UAS Pilot/ 

Operator is absolute.

f) If the UAS Operator determines that the requested mission will potentially damage the UAS or 

its associated equipment the UAS Pilot/Operator will inform the customer lead contact of their

concerns. If the customer lead contact orders the UAS Pilot/Operator will contact the UAS 

Coordinator as this is a deviation of the originally approved mission/project. The UAS operator 

will fully document and send a report to the UAS Coordinator.

8.2 Deployment Priorities

a) The UAS shall not be used for the purpose of random surveillance or invasion of privacy.

c) In general terms, requests for UAS support are prioritized as:

• Search & Rescue

• Safety concern or issue

• DOT Inspection / Documentation

• Marketing / Survey

• Company Requested Inspection / Training

8.3 Flight Boundaries

a) Information regarding flight boundaries will be followed as set for in FAA Section 333 and the 

use of the proper VFR Chart (Electronic version/ or in paper).

b) Maximum altitude shall not be set more than 400' per FAA Section 333 unless a waiver for a 

particular mission/project is approved.

8.4 Minimum Personnel Requirements

a) Due to the nature of the mission, the minimum personnel required on ALL missions will be an 

operator and observer. Under no circumstances will an operator attempt to complete a mission/ 

project alone.

b) Although training is not considered a mission, an observer shall be used.

8.5 Personnel Responsibilities for Mission/Project

a) Operator

i. The operator is directly responsible for, and is the final authority over the actual

operation of the UAS.

ii. Operators have absolute authority to reject a flight based on personnel safety or 

violation of DOT or FAA regulations. 
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iii. Operators are responsible for compliance with this manual, department policy and

procedure and DOT and FAA regulations.

iv. The Operator's main duty during the deployment of the UAS is to operate the UAS 

safely while accomplishing the goals of the mission/project.

v. Operators shall see-and-avoid any obstacle that will lessen safety during the mission.

vi. Operators shall be responsive to the requests of the observer in order to accomplish 

the deployment.

vii. Operators shall be responsible for documentation for mission training and updating of

flight books.

b) Observer

i. Observers shall see-and-avoid any obstacle that will lessen safety during the mission.

ii. Observers are responsible for the environment aspect of the mission/project.

iii. Observers shall operate any attachments to the UAS, allowing the operator to 

maintain complete focus on the operation of the UAS.

iv. Observers shall remain alert for persons or activities on the ground that pose a threat 

to UAS operations and coordinate with the customer lead contact onsite.

v. Observers shall monitor the radio for updates.

vi. Observers shall assist the operator in the main objective of safe operations of the 

UAS.

vii. Observers shall be responsible for documentation for mission training and updating

of flight books.

8.6 Personal Equipment

a) Operators/Observers shall wear eye protection at all times while the UAS is in flight.

b) Although there is no specific uniform for the UAS team or required for proper operation of the

UAS, the operator/observer should take necessary measures to deploy in a professional matter

and take into consideration that all deployments are subject to PDR's and may be media present.

c) Operators/Observers will take into consideration the current weather conditions when planning 

to deploy, and wear appropriate clothing to deploy comfortably.

d) There are no documented issues with the use of the radio or cellular phones during the

deployment of the UAS, but the operator/observer should at all-time take into consideration safe 

operation of the UAS when using the radio or another device. (Use of the radio or other device is 

strictly prohibited by the operator during flight per the COA.)
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e) Operators/Observers shall wear clothing that easily identifies them as Gulf Coast Helicopters 

UAS Team.

•

9. Pre-Flight/Post-Flight. Actions

9.1 Inspections

a) Operators/Observers are both responsible for a thorough preflight inspection of the UAS and 

the operating area(s).

b) Before and after each mission/project (whether a mission or training), the operator and 

observer shall conduct a thorough inspection of the UAS in accordance with the instructions 

contained in the manufactures user's manual.

c) Any issues found that will put in jeopardy the safe operation of the UAS shall be documented

and resolved immediately prior to flight.

d) It has been recognized that the use of a checklist is a significant method to combat aviation 

related accidents. A pre-flight and post-flight checklist is contained in Appendix B and will be

utilized prior to each flight.

e) Any physical or software equipment that cannot be resolved on-site, and which would have an 

impact on safety or the mission/project, will override the flight. These issues will be resolved 

before flight.

9.2 Weather

a) Before each deployment the operator/observer will ensure that he/she gathers enough

information to make themselves familiar with the weather situation existing throughout the area 

of mission/project. The operator shall utilize FAA approved weather resources to obtain the latest 

information and most current weather conditions.

b) The operator shall ensure that the flight will occur within FAA VFR weather requirements.

c) Operators/Observers should use the Beaufort Scale (Appendix A) when making deployment 

decisions in regards to wind conditions based on the nearest reporting location. 

d) The weather conditions reported for the operation shall be recorded in the flight log.

9.3 Inspections and Documentation 

a) Inspection and weather will be documented prior to flight within the log book.

b) After each flight, the operator will complete a statement documenting the UAS operations.
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9.4 Planning

a) The operator/observer shall familiarize themselves with all available information concerning

the mission/project including, but not limited to, the weather conditions, hazards, description of

the mission, deployment area, deployment goals, end product, etc.

b) Operators will ensure that the location for take-off and emergency landing is adequate for a

safe deployment.

i. The take-off/landing location should be clearly marked and identifiable with short 

cones.

ii. At least one emergency landing area should be identified per operation and lost link 

recovery position shall be programmed in prior to each sortie and kept clear for the 

duration of the sortie. 

c) Operators will ensure that they are aware of their surroundings in the event that an emergency

landing is necessary. This includes the ability to recover the UAS.

9,5 Checklists

a) Operators shall utilize the checklists to ensure the highest level of safety for deployment.

b) Prior to flight, the flight log shall be initiated.

9.6 Maintenance

a) Although there are few parts on the UAS that need servicing, it is necessary that the

manufacturer's maintenance schedule is followed and properly documented.

b) Any issues that arise during maintenance that cannot be resolved by routine methods shall be

forwarded to the manufacturer or technical expert for further technical support.

9.7 Other

a) Operators/Observers will ensure that no items are attached to the UAS prior to flight that are

not required for safe operation and to complete the mission/project goal.

10. Changes

a) This Manual is dynamic in nature, as the UAS industry changes and the technology advances 

this manual will be updated to include but not limited to operating procedures, safety, 

maintenance, etc. 

b) Changes will be marked on the Revision control page and when the new version is produced it 

will incorporate those changes.
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Appendix A
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Appendix B

AIR PHOTO/VIDEO CHECK LIST: 

A/C:________________

DATE:______________ LOCATION:_________________________________ Satellites: _______

WIND: ______________ TEMPERATURE: ________ Deg. F. CONDX:______ Batt# _____

CHECK LIST:

 Documentation 

Personnel briefing and plan

Check Wind and Temperature

Check area for Obstructions

Preflight UAS, Physical Condition & applicable parts

Preflight Payload

Install/Check Battery Level ___ %

Turn on Range Extender

Turn on Remote Control

Turn on Controller

Turn on Controller IPAD(s) 

Set Wi-Fi /Turn on DJI Vision App 

Verify GPS (Green flashes—Screen) 

Start Video

Take Off Set time /Land w/in 30 mins or 25% Battery Power

Stop Video

Power Down Phantom

Turn Off Controller/Range Ext.

AIR PHOTO/VIDEO POST FLIGHT CHECK LIST:

CHECK LIST: 

Check Motors for Wear or Heat

Check Main Batteries for Signs of Heat or Damage

Check Props for Damage or Wear (Replace as needed)

Check for Any Missing or Broken Parts—Note Any Damage

Turn Off Camera 

Turn Off Controller Power

Turn Off Anemometer

Turn Off IPAD 

Turn Off Radios

Download Images and Video

______________________



Flight Start Time:________ Stop Time:__________ Max Altitude:_________

Notes:___________________________________________________________

_____________________Pilot: ________________ Observer:______________
Gulf Coast Helicopters, Inc. UAS OPERATIONS MANUAL Page 17 of 17

Appendix 3

Gulf Coast Helicopters

Permission Acquisition Form

In signing this form, I am giving the pilots/operators of Gulf Coast Helicopters, Inc. 

Permission to operate their aircraft at less than 500 feet from property, or in some 

jurisdiction in which I am responsible for or affiliated with, for the purpose of inspection, 

photo, video production.

Name:

Title:

Basis of Authority to Grant Permission:

Location:

Date of Operation:

Signature __________________________________________________

Date __________________________

GCH Representative Receiving Permission

_______________________________________________________________