N THE COURT OF APPEALS OF TENNESSEE

AT JACKSON

October 9, 2018 Session

LATAISHA M. JACKSON v. CHARLES ANTHONY BURRELL ET AL.

Appeal from the Circuit Court for Shelby County

No. CT-000328-15 Valerie L Smith, Judge

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No. W2018-00057-COA-R3-CV

___________________________________

This is a sexual assualt/health care liability case wherein a female customer alleges she 

was assaulted while receiving a massage at a day spa. The customer sued both the 

massage therapist as well as the employer-business, bringing intentional tort, negligence, 

and vicarious liability claims. The customer complied with the pre-suit notice 

requirements as required by the Tennessee Health Care Liability Act; however, she failed 

to file a certificate of good faith with her complaint. The massage therapist and the 

business both moved for summary judgment and noted such failure, asking the trial court 

to dismiss the customer’s claims with prejudice. The trial court granted both parties’ 

motions for summary judgment, dismissing all of the customer’s claims. The customer

appealed. Because we find that the requirements of the Tennessee Health Care Liability 

Act are not applicable to the claims against the massage therapist but are applicable to the 

claims against the employer, we affirm in part and reverse in part. 

Tenn. R. App. P. 3 Appeal as of Right; Judgment of the Circuit Court Affirmed in 

Part, Reversed in Part, and Remanded

ARNOLD B. GOLDIN, J., delivered the opinion of the court, in which BRANDON O.

GIBSON, J., joined and J. STEVEN STAFFORD, P.J., W.S., filed a separate opinion

concurring in part and dissenting in part.

John Calvin Patterson Kate H. Patterson, Como, Mississippi, and R. Sadler Bailey and 

James Vance Montgomery, Memphis, Tennessee for the appellant, Lataisha M. Jackson. 

Charles W. Hill and Robert B. C. Hale, Memphis, Tennessee, for the appellee, Gould’s 

Salons, Inc. d/b/a Gould’s Day Spa & Salon.

Warren D. McWhirter, Germantown, Tennessee, for the appellee, Charles Anthony 

Burrell.

01/16/2019
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OPINION

BACKGROUND AND PROCEDURAL HISTORY

On April 14, 2014, Lataisha Jackson (“Plaintiff”) received a massage from Charles 

Burrell (“Defendant Burrell”), a massage therapist employed by Gould’s Salons, Inc. 

(“Defendant Gould’s”) at its location in Cordova, Tennessee. According to the 

Complaint, near the end of the massage treatment, Defendant Burrell sexually assaulted 

Plaintiff. Shocked by the assault, Plaintiff immediately attempted to jerk her body from 

its horizontal position. Defendant Burrell then “exited the room without uttering a word 

to Plaintiff and closed the door behind him, leaving Plaintiff in the dimly lit massage 

room in a state of shock.” Plaintiff alleged that the sexual assault caused her to develop a 

genital infection, requiring her to receive medical care, including outpatient surgery.

On January 23, 2015, Plaintiff filed a complaint in circuit court against Defendant 

Burrell, alleging claims for assault and battery, intentional or reckless infliction of 

emotional distress, and false imprisonment and against Defendant Gould’s for vicarious 

liability, negligence, and negligent supervision, retention, and training.1 Defendant 

Gould’s filed its answer on February 24, 2015, and, on April 23, 2015, prior to 

participating in discovery, moved for summary judgment. Defendant Burrell filed his 

answer on May 15, 2015, denying Plaintiff’s allegations. In its motion for summary 

judgment, Defendant Gould’s argued that Plaintiff’s vicarious liability and negligence 

claims must fail because Plaintiff, before her massage, had executed a written waiver of 

liability and, additionally, that Plaintiff had not complied with the requirements of the 

Tennessee Health Care Liability Act (“THCLA”) by failing to file a certificate of good 

faith with her complaint. Plaintiff filed her response in opposition to Defendant Gould’s 

motion for summary judgment on July 18, 2015, arguing that the validity of the waiver of 

liability was questionable and that, because expert testimony would not be needed, a 

certificate of good faith was not required to be filed. On September 18, 2015, the trial 

court conducted a hearing on Defendant Gould’s motion for summary judgment and 

entered an order holding such motion in abeyance, ordering Defendant Gould’s to 

respond to Plaintiff’s first set of interrogatories and requests for production of documents 

by October 19, 2015. 

On May 3, 2016, following discovery by the parties, Defendant Gould’s renewed 

its motion for summary judgment, arguing, inter alia, that Plaintiff failed to comply with 

the requirements of the THCLA by not filing a certificate of good faith with her 

complaint. On May 26, 2016, Plaintiff moved to amend her complaint, which the trial 

court granted on June 3, 2016, without objection from the Defendants. Plaintiff 

subsequently filed her amended complaint adding an ad damnum clause seeking both 

 

1

The substance of Plaintiff’s negligence claim and negligent supervision, retention, and 

training claim against Defendant Gould’s are the same.
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compensatory and punitive damages, in the amounts of $50,000,000.00 and 

$100,000,000.00, respectively. Defendant Gould’s filed an amended renewed motion for 

summary judgment on August 16, 2016, adding the argument that Plaintiff’s negligent 

hiring claim must fail because there was no evidence that “Defendant Burrell was unfit 

for the job of massage therapist before Defendant Gould’s hired him, that he would pose 

an unreasonable risk to others if hired, or that Defendant Gould’s should have otherwise 

been on notice that Defendant Burrell was likely to commit such an intentional act[.]” 

On September 21, 2016, Defendant Burrell also filed a motion for summary judgment on 

the grounds that Plaintiff failed to file a certificate of good faith with her complaint. The 

trial court heard oral arguments on all pending motions for summary judgment on 

October 26, 2016. At the hearing, Plaintiff made an oral motion to amend her complaint 

to add a count of gross negligence in addition to her theories of liability against 

Defendant Gould’s, which the trial court granted by consent order on November 8, 2016.

The trial court orally ruled on all pending motions for summary judgment on 

November 8, 2016. In its ruling, the trial court stated that there were three issues raised 

by Defendant Gould’s and Defendant Burrell’s motions, one of which had been conceded 

by Plaintiff—the negligent hiring issue. The other two issues related to the effect of the 

waiver of liability and Plaintiff’s failure to file a certificate of good faith with her 

complaint. As to the former, the trial court found that the waiver in question did not 

contemplate an intentional tort as was alleged by Plaintiff. As to the latter, the trial court 

concluded that the THCLA required that Plaintiff file a certificate of good faith with her 

complaint in order to sustain her action. Because Plaintiff failed to do so, the trial court 

granted both Defendants’ motions for summary judgment “on that basis alone.” 

On May 8, 2017, Plaintiff filed a supplemental memorandum to her response in 

opposition to Defendant Gould’s and Defendant Burrell’s motions for summary 

judgment. At the time of the filing, approximately six months had passed since the trial 

court’s November 8, 2016 oral ruling, but no written order had been entered. In the 

supplemental memorandum, Plaintiff stated that, since the oral ruling, this Court had 

delivered two opinions2supporting her position that intentional bodily harm is not 

covered by the THCLA and, accordingly, her claims could not be dismissed for failure to 

file a certificate of good faith. In light of the two opinions and the fact that no written 

order had yet been entered, Plaintiff requested that the trial court deny Defendant Gould’s 

and Defendant Burrell’s respective motions for summary judgment. Defendant Gould’s 

filed a response on May 10, 2017, arguing that the two opinions were “inapposite” and 

asking the trial court to grant its amended renewed motion for summary judgment 

consistent with its previous November 8, 2016 oral ruling.

 

2

Lacy v. Mitchell, 541 S.W.3d 55 (Tenn. Ct. App. 2016); Lacy v. St. Thomas Hosp. West, 

No. M2016-01272-COA-R3-CV, 2017 WL 1827021 (Tenn. Ct. App. May 4, 2017). 
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On December 5, 2017, a final written order had still not been entered, and Plaintiff 

filed a second supplemental memorandum, stating that this Court had issued a third 

separate opinion3 which, she argued, supported her position that a certificate of good faith 

was not required for cases involving intentional tort claims. On December 11, 2017, in 

conformity with its November 8, 2016 ruling from the bench, the trial court entered its 

order granting Defendant Gould’s and Defendant Burrell’s respective motions for 

summary judgment.4 The trial court’s order, however, made no reference to any of the 

three opinions issued by this court in the interim and cited by Plaintiff in her 

supplemental memoranda. Specifically, the trial court granted Defendant Gould’s and 

Defendant Burrell’s motions, dismissing all of Plaintiff’s claims with prejudice. Plaintiff 

timely appealed. 

ISSUE PRESENTED

Though Plaintiff, Defendant Gould’s, and Defendant Burrell raise numerous issues 

on appeal, we consolidate them into one: Whether the trial court erred in granting 

Defendant Gould’s and Defendant Burrell’s respective motions for summary judgment on 

the basis that Plaintiff failed to file a certificate of good faith pursuant to Tennessee Code 

Annotated section 29-26-122.

STANDARD OF REVIEW

In an appeal from a bench trial, we review findings of fact “de novo upon the 

record of the trial court, accompanied by a presumption of the correctness of the finding, 

unless the preponderance of the evidence is otherwise.” Tenn. R. App. P. 13(d). 

However, we review questions of law de novo with no presumption of correctness. See 

Armbrister v. Armbrister, 414 S.W.3d 685, 692 (Tenn. 2013).

“Summary judgment is appropriate when ‘the pleadings, depositions, answers to 

interrogatories, and admissions on file, together with the affidavits, if any, show that 

there is no genuine issue as to any material fact and that the moving party is entitled to a 

judgment as a matter of law.’” Rye v. Women’s Care Ctr. of Memphis, MPLLC, 477 

S.W.3d 235, 250 (Tenn. 2015) (quoting Tenn. R. Civ. P. 56.04). “We review a trial 

court’s ruling on a motion for summary judgment de novo, without a presumption of 

correctness.” Id. “In doing so, we make a fresh determination of whether the 

requirements of Rule 56 of the Tennessee Rules of Civil Procedure have been satisfied.” 

 

3

Zink v. Rural/Metro of Tenn., L.P., 531 S.W.3d 698 (Tenn. Ct. App. 2017).

4 The trial court reiterated that there were three issues raised by Defendant Gould’s and Burrell’s 

respective motions for summary judgment: (1) the viability of Plaintiff’s negligent hiring claim; (2) the 

enforceability of the written waiver; and (3) whether Plaintiff was required to file a certificate of good 

faith. The trial court concluded that Plaintiff conceded the negligent hiring claim, that the waiver of 

liability was not enforceable, and that the THCLA required Plaintiff to file a certificate of good faith with 

her complaint in this case.
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Id. “The courts must deny a motion for summary judgment if any doubt exists with 

regard to the facts or the conclusions to be drawn from the facts.” Id. (citing Byrd v. 

Hall, 847 S.W.2d 208, 211 (Tenn. 1993)).

DISCUSSION

“A claim will be subject to the THCLA if the facts of the case show that it 

qualifies as a ‘health care liability action’ as that term is statutorily defined.” Osunde v. 

Delta Med. Ctr., 505 S.W.3d 875, 884 (Tenn. Ct. App. 2016). Tennessee Code 

Annotated section 29-26-101 has defined a health care liability action as follows: 

[A]ny civil action, including claims against the state or a political 

subdivision thereof, alleging that a health care provider or providers have 

caused an injury related to the provision of, or failure to provide, health 

care services to a person, regardless of the theory of liability on which the 

action is based[.]

Tenn. Code Ann. § 29-26-101(a)(1). The statute goes on to define a “health care 

provider” as “[a] health care practitioner licensed, authorized, certified, registered, or 

regulated under any chapter of title 63 or title 68 . . . .” Id. § 29-26-101(a)(2)(A). As is 

relevant here, Defendant Burrell and Defendant Gould’s are both licensed and regulated 

under Tennessee Code Annotated sections 63-18-101 through 63-18-116, also known as 

the Massage Licensure Act of 1995.5 As a result, and before we review the nature of the 

claims brought against each of the Defendants, it would initially appear that both 

Defendant Burrell and Defendant Gould’s are otherwise subject to the provisions of the 

THCLA.

A claim that falls into the ambit of the THCLA is subject to numerous 

requirements. As this Court noted in Osunde, “[n]ot only is a health care liability action 

subject to the pre-suit notice requirement contained in Tennessee Code annotated section 

29-26-121, but, potentially, it is subject to the certificate of good faith requirement in 

section 29-26-122, as well as the expert proof requirement in section 29-26-115.” 

Osunde, 505 S.W.3d at 885. As we have previously held, however, the applicability of 

these requirements also depends on the nature of the claim brought against the health care 

provider. Cordell v. Cleveland Tenn. Hosp., LLC, 544 S.W.3d 331, 338 (Tenn. Ct. App. 

2017). While Plaintiff’s claims against Defendant Burrell sounded in intentional tort, 

those against Defendant Gould’s sounded in negligence and vicarious liability. 

Therefore, the analysis of the disparate claims against these defendants must be 

conducted by reviewing each through a different lens. We thus address the claims 

 

5

The Massage Licensure Act defines a “massage establishment” as a “place of business held out 

to the public wherein massage is practiced” and a “massage therapist” as a “person who practices massage 

for compensation and is licensed by the board.” Tenn. Code Ann. § 63-118-102(4)-(5).
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against Defendant Burrell and Defendant Gould’s separately in order to determine 

whether or not the THCLA applies to such claims.

A. Claims Against Defendant Burrell

Plaintiff raised numerous intentional tort claims against Defendant Burrell, 

including claims of assault and battery, intentional or reckless infliction of emotional 

distress, and false imprisonment. Defendant Burrell concedes that, under the current state 

of the law, the trial court’s dismissal of Plaintiff’s causes of action sounding in 

intentional tort must be reversed. We agree. Allegations of willful and tortious actions—

including, but not limited to, assault, battery, and rape—do not fall within the ambit of 

the THCLA. See C.D. v. Keystone Continuum, LLC, E2016-02528-COA-R3-CV, 2018 

WL 503536, at *5 (Tenn. Ct. App. Jan. 22, 2018) (“[T]he allegations in the present action 

. . . do not allege that a health care provider caused an injury related to the provision of, 

or failure to provide, health care services. The plaintiffs’ claims are for willful assault 

and battery.”); Lacy v. St. Thomas Hosp. West, No. M2016-01272-COA-R3-CV, 2017 

WL 1827021, at *4 (Tenn. Ct. App. May 4, 2017) (“It strains credulity to view a willful 

assault as being related to the provision of health care services.”); Cordell, 544 S.W.3d at

340 (“[W]e fail to see how a defendant’s alleged rape of a patient is related to the 

provision of, or failure to provide, health care services.”); Lacy v. Mitchell, 541 S.W.3d 

55 (Tenn. Ct. App. 2016) (Chiropractor’s act of striking patient in the back as she was 

leaving her appointment was found not be related to the provision of health care 

services). Similarly, here, we are of the opinion that Plaintiff’s claims of assault and 

battery, intentional or reckless infliction of emotional distress, and false imprisonment are 

clearly not related to the provision of, or the failure to provide, health care services. 

Accordingly, Plaintiff’s intentional tort claims against Defendant Burrell are not subject 

to the requirements of the THCLA. Because Plaintiff’s claims against Defendant Burrell 

are not subject to the requirements of the THCLA, obviously there was no need for the 

Plaintiff to file a certificate of good faith and we reverse the trial court’s grant of 

Defendant Burrell’s motion for summary judgment. All other issues related to Defendant 

Burrell are pretermitted. 

B. Claims Against Defendant Gould’s

Against Defendant Gould’s, Plaintiff brought claims of negligence, gross 

negligence, negligent supervision, retention, and hiring, and vicarious liability. The trial 

court granted Defendant Gould’s motion for summary judgment and dismissed all of 

these claims. After our review of the record, we are of the opinion that such dismissal 

was proper.

In all of her negligence claims, Plaintiff asserted Defendant Gould’s knew that 

Defendant Burrell was unfit for the intimate duties of a massage therapist but 

nevertheless retained him and failed to provide adequate training, supervision, and 
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preventative measures. Plaintiff’s gross negligence claim is substantially the same.6 As 

this Court noted in Cordell,

had the original complaint brought a negligence claim against [an 

employer] directly and asserted that it was liable due to its failure to 

provide appropriate care, supervision, or monitoring, the complaint would 

have alleged that a “health care provider . . . caused an injury related to the . 

. . failure to provide . . . health care services.

Cordell, 544 S.W.3d at 339. Negligence claims against health care provider employers 

as to their hiring, supervision, training, or retention of an employee are health care 

liability claims subject to the THCLA. Plaintiff has admitted as much in her brief on 

appeal, wherein she: 

concedes that a certificate of good faith was not attached, as would be 

required by [the TCHLA] for a health care liability action based in 

negligence . . ., [Plaintiff] contends that [the THCLA] does not apply to a 

cause of action based on a licensed health care practitioner’s intentional 

acts of sexual battery. 

We agree that the THCLA does not apply to a cause of action based on a licensed health 

care practitioner’s intentional acts of sexual battery; however, Plaintiff’s claims against 

Defendant Gould’s are for negligence, not sexual battery. Plaintiff brought negligent 

hiring, retention, and supervision claims against Defendant Gould’s, claims which are 

subject to the THCLA. Accordingly, because Plaintiff failed to file a certificate of good 

faith with her complaint, we are of the opinion that the trial court’s grant of Defendant 

Gould’s motion for summary judgment as to Plaintiff’s negligence claims was proper.

As to Plaintiff’s vicarious liability claim, this Court has noted that “[t]he doctrine 

of respondeat superior permits a principal to be held liable for the negligent acts of its 

agents.” Tucker v. Sierra Builders, 180 S.W.3d 109, 120 (Tenn. Ct. App. 2005) (citing 

Johnson v. LeBonheur Children’s Med. Ctr., 74 S.W.3d 338, 346 (Tenn. 2002). 

Plaintiff’s claims against Defendant Burrell were for intentional acts, not negligence. 

Further:

To hold a principle liable for the acts of another, a plaintiff must prove (1) 

that the person causing the injury was the principal’s agent and (2) that the 

person causing the injury was acting on the principal’s business and acting 

within the scope of his or her employment when the injury occurred.

 

6

Specifically, Plaintiff claimed Defendant Gould’s committed gross negligence “by allowing 

Defendant Burrell to continue to work after it received complaints of inappropriate sexual touching.”
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Id. Here, it is undisputed that Defendant Burrell was an agent of Defendant Gould’s. 

However, just as we have held that it “strains credulity to view a willful assault as being 

related to the provision of health care services[,]” Lacy v. St. Thomas Hosp., West, 2017 

WL 1827021, at *4, so, too, must we hold that it strains credulity to view a massage 

therapist’s act of sexual assault to be within the scope of employment.7 Accordingly, we 

find that the trial court’s grant of Defendant Gould’s motion for summary judgment as to 

Plaintiff’s vicarious liability claim was proper.

C. Common Knowledge Exception

Generally, in health care liability actions, “expert proof is required to establish the 

recognized standard of acceptable professional practice in the profession[.]” Ellithorpe v. 

Weismark, 479 S.W.3d 818, 829 (Tenn. 2015). However, as this Court observed in a 

recent opinion, “expert testimony is not required where the act of alleged wrongful 

conduct lies within the common knowledge of a layperson.” Osunde, 505 S.W.3d at 886. 

Plaintiff contends that all of her claims are subject to the “common knowledge 

exception,” and that, as such, she is not required to file a certificate of good faith with her 

complaint. We disagree.

As we have stated, Plaintiff’s intentional tort claims against Defendant Burrell are 

not within the ambit of the THCLA, and, therefore, a certificate of good faith is not 

necessary and the common knowledge exception is inapplicable. 

As to her claims against Defendant Gould’s, however, Plaintiff conflates the 

applicability of the common knowledge exception, as it pertains to her negligence claims 

against Defendant Gould’s, with her intentional tort claims against Defendant Burrell. A

separate analysis is, therefore, required to determine if the common knowledge exception 

applies to the Plaintiff’s claims against Defendant Gould’s. Specifically, Plaintiff 

contends that it is within the common knowledge of a lay person that it is wrong for a 

massage therapist to commit a sexual assault and, thus, an expert would not be required 

to prove liability. While we agree that an expert would not be required to prove a sexual 

assault claim, this reasoning is applicable only to the intentional tort claims against

Defendant Burrell. The Plaintiff’s claims against Defendant Gould’s, however, are not 

for sexual assault but rather that Defendant Gould’s negligently hired, retained, and 

supervised its employee. As such, the proper application of the exception is whether 

expert proof is required to prove Plaintiff’s negligence claims against Defendant 

Gould’s—an argument which Plaintiff did not make.

In his dissent, however, our good friend and colleague does make such an 

 

7 The conclusion that a sexual assault by a massage therapist is unrelated to the provision of, or

failure to provide, health care services demands a similar conclusion—that a sexual assault is outside the 

scope of employment of a massage therapist.
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argument, finding that “common knowledge alone is sufficient to determine whether 

Gould’s breached the standard of care in allowing Defendant Burrell to continue 

engaging in close, intimate contact with dis-robed customers[.]” As noted above, this 

argument was not raised or argued by Plaintiff to the trial court or in her brief to this 

Court.8 “It is not the role of the courts, trial or appellate, to research or construct a 

litigant’s case or arguments for him or her, and where a party fails to develop an

argument in support of his or her contention or merely constructs a skeletal argument, the 

issue is waived.” Sneed v. Bd. of Prof’l Responsibility of Supreme Court, 301 S.W.3d 

603, 615 (Tenn. 2010). However, even if Plaintiff had made the proper argument, there 

are no facts in the record to support it. 

As this Court has observed, “only the most obvious forms of [medical] negligence 

may be established without expert testimony.” Newman v. Guardian Healthcare 

Providers, Inc. et al., No. M2015-01315-COA-R3-CV, 2016 WL 4069052, at *6 (Tenn. 

Ct. App. July 27, 2016) (quoting Ayers v. Rutherford Hosp., Inc., 689 S.W.2d 155, 160 

(Tenn. Ct. App. 1984)); see also Graniger v. Methodist Hosp. Healthcare Sys., Inc., No. 

02A01-9309-CV-00201, 1994 WL 496781, at *3 (Tenn. Ct. App. Sept. 9, 1994) (“The 

common knowledge exception applies to cases in which the medical negligence is as 

blatant as a ‘fly floating in a bowl of buttermilk’ so that all mankind knows that such 

things are not done absent negligence.”). Here, the record indicates that Defendant 

Gould’s received two complaints stating that Defendant Burrell made the respective 

customers feel “uncomfortable.” Neither complaint, however, specifically accuses 

Defendant Burrell of sexual assault. In fact, one complaint clarifies that Defendant 

Burrell “never touched me in inappropriate places, just to be clear.” Moreover, Plaintiff 

fails to cite to anywhere in the record demonstrating what actions Defendant Gould’s 

took or failed to take after it received the two complaints regarding Defendant Burrell. 

Without such proof, and under these circumstances, the ordinary layman does not possess 

the knowledge required to determine whether or not Defendant Gould’s violated the 

massage industry standard in retaining or supervising Defendant Burrell. We, therefore,

respectfully disagree with the dissent and conclude that, under the facts and posture of 

this case, “expert proof is required to establish the recognized standard of acceptable 

professional practice” in the massage service industry. See Ellithorpe, 479 S.W.3d at 

 

8 The dissent states that this common knowledge argument was raised “only twice in the trial 

court” and that, even then, was raised only “in a minimal and specious fashion.” We respectfully disagree

that it was raised as to Plaintiff’s negligence claims against Defendant Gould’s. In one of the two 

instances cited by the dissent, Plaintiff asserts that “any average layperson would have common 

knowledge sufficient to conclude that sexual assault/battery is not an act of malpractice, and there is no 

standard of care that even could be applied to a sexual assault.” (Emphasis added). In the other, Plaintiff 

asserts that “sexual battery is criminal conduct” and that, as such, “[i]t does not require expert proof.” 

(Emphasis added). In both of these instances, Plaintiff has improperly conflated the alleged sexual 

battery by Defendant Burrell as the “act of alleged wrongful conduct” by Defendant Gould’s. As we 

concluded earlier, a separate analysis is required to determine if the exception applies to Plaintiff’s 

negligence claims against Defendant Gould’s. 
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829. 

We, therefore, conclude that the common knowledge exception is inapplicable and 

that Plaintiff’s failure to file a certificate of good faith as required by the THCLA was, 

therefore, fatal to her negligence claims against Defendant Gould’s. 

CONCLUSION

For the foregoing reasons, we reverse the trial court’s grant of summary judgment 

as to Defendant Burrell and affirm the trial court’s grant of summary judgment as to 

Defendant Gould’s.

_________________________________

ARNOLD B. GOLDIN, JUDGE