57608 Federal Register / Vol. 65, No. 186 / Monday, September 25, 2000 / Notices

1 ‘‘Collection of information’’ includes agency

requests for answers to identical questions from ten

or more persons (extending beyond mere

identification of the respondent). See 44 U.S.C.

3502(3); 5 CFR 1320.3(c), 5 CFR 1320.3(h)(1).

2Because the fraud-related form is closely

patterned after the general complaint form, burden

estimates per respondent for each are the same.

FEDERAL HOUSING FINANCE BOARD

Sunshine Act Meeting

Federal Register Citation of Previous

Notice; 65 FR 55980, September 15,

2000.

PREVIOUSLY ANNOUNCED TIME AND DATE OF

THE MEETING: 2:00 p.m., Tuesday,

September 19, 2000.

CHANGE IN THE MEETING: THE FOLLOWING

TOPIC WAS ADDED TO THE OPEN PORTION

OF THE MEETING:

• Extension of the Comment Period

for the Proposed Capital Regulation.

The Board determined that agency

business required the addition of this

item on less than seven days notice to

the public and that on earlier notice of

this change in the subject matter of the

matter was practicable.

CONTACT PERSON FOR MORE INFORMATION:

Elaine L. Baker, Secretary to the Board,

(202) 408–2837.

James L. Bothwell,

Managing Director.

[FR Doc. 00–24618 Filed 9–20–00; 4:57 pm]

BILLING CODE 6725–01–P

FEDERAL TRADE COMMISSION

Agency Information Collection

Activities; Submission for OMB

Review; Comment Request

AGENCY: Federal Trade Commission.

ACTION: Notice.

SUMMARY: The Federal Trade

Commission (FTC) has submitted to the

Office of Management and Budget

(OMB) for review proposed additions to

an OMB clearance for FTC

administrative activities. The FTC seeks

public comments regarding the

additions and this notice, which is the

second of two notices required by the

PRA for information collection requests

of this nature. The proposed additions

consist of telephone complaint hotlines

through which staff collects information

from callers, three consumer complaint

forms, and a survey to be used to

evaluate the effectiveness of the FTC’s

complaint handling system.

DATES: Comments must be submitted on

or before October 25, 2000.

ADDRESSES: Send written comments to

the Office of Information and Regulatory

Affairs, Office of Management and

Budget, New Executive Office Building,

Room 10202, Washington, DC 20503,

ATTN.: Desk Officer for the Federal

Trade Commission, and to Secretary,

Federal Trade Commission, Room H–

159, 600 Pennsylvania Avenue, NW.,

Washington, DC 20580 (or by e-mail to

frnotice0047@ftc.gov). The submissions

should include the submitter’s name,

address, telephone number and, if

available, FAX number and e-mail

address. All submissions should be

captioned ‘‘PRA/Consumer Complaint

system.’’ All comments should be

identified as responding to this notice.

FOR FURTHER INFORMATION CONTACT:

Requests for additional information or

copies of the proposed survey questions

should be addressed to Joseph Brooke,

Division of Planning and Information,

Bureau of Consumer Protection, Federal

Trade Commission, 600 Pennsylvania

Avenue, NW., H–292, Washington, DC

20580, (202) 326–3484. The consumer

complaint forms may be found at the

following websites: https://

www.ftc.gov/ftc/complaint.htm (general

complaint form); https://www.ftc.gov/

ftc/knowfraudcomplaint.htm (fraud

complaints); and https://www.ftc.gov/

ftc/idtheftform.htm (identity theft).

SUPPLEMENTARY INFORMATION: Under

section 3507(h)(3) of the PRA, 44 U.S.C.

3501–3520, a Federal agency may not

materially change an approved

collection of information 1 unless OMB

has approved the modification. OMB

previously granted approval for various

collections of information grouped

under the category ‘‘FTC Administrative

Activities’’ (OMB Control Number

3084–0047) on August 16, 1999. This

category consists of applications to the

FTC, including those pertaining to its

Rules of Practice, primarily those under

Parts 1, 2, and 4 of CFR Title 16. On July

12, 2000, OMB granted an expedited

provisional clearance for the FTC’s

collections of information associated

with its telephone complaint hotlines,

customer complaint forms (providing

alternative access to the CRC), and a

customer satisfaction survey and, under

5 CFR 1320.13(d), waived the

requirement to publish a notice of the

emergency clearance request.

On July 19, 2000, the FTC published

a Federal Register notice with a 60-day

comment period soliciting comments

from the public concerning the

proposed collections of information (65

FR 44788). No comments were received.

Description of the Collection of

Information and Proposed Use

The forms and survey are designed to

improve public access to the Bureau of

Consumer Protection’s (BCP) Consumer

Response Center (CRC), and are

voluntary. Consumers may call a hotline

phone number or may log on to the

FTC’s website to register a complaint

using the applicable complaint form.

There are three different consumer

complaint forms: (1) The general

www.ftc.gov complaint form (for other

than identity theft complaints); (2) the

www.consumer.gov ‘‘Know Fraud’’

complaint form (essentially another way

to access complaint form #1); and (3) the

‘‘Identity Theft On-Line Complaint

Form.’’

General and Fraud Complaint Systems

Telephone complaints and inquiries

to the FTC are answered both by FTC

staff and offsite contractor. Telephone

counselors ask for the same information

that consumers would enter on the

applicable online form. For the general

complaint and fraud systems, BCP has

set a target time of 4.5 minutes per call

to gather information, somewhat less

time than it estimates for consumers to

enter their complaints online.2 This

target was determined by the BCP’s

standard telemarketing best practices for

consumer calls. Frequently, a small part

of these incoming calls is devoted to the

agency’s providing information to

consumers, not collecting information.

The burden estimate conservatively

assumes that all of the estimated time is

devoted to collecting information from

consumers.

Identity Theft

To handle complaints about identity

theft, the FTC must obtain more detailed

information than is required of other

complainants. BCP designed the online

identity theft form to be as short as

practicable, seeking only the minimum

information needed for initial

evaluation and potential follow up.

Obtaining further information through

the initial consumer contact was

dropped as unwieldy. With call-ins,

however, staff and the contractor seek to

obtain more detailed and

comprehensive information up front to

minimize the need for follow up calls.

Since investigating identity theft

requires more information (e.g., credit

history, credit bureau information,

respondent social security number,

identifying multiple suspects) than

general consumer complaints and

complaints about fraud, identity theft

calls and online entries take longer.

However, a substantial portion of

identity theft-related calls

(approximately 4 minutes per call)

typically consists of counseling

consumers on other steps they should

Federal Register / Vol. 65, No. 186 / Monday, September 25, 2000 / Notices 57609

consider taking to obtain relief. Because

this activity is different in nature and

degree than the incidental provision of

information in other types of fraud

complaints, staff excludes it with regard

to identity theft-related calls.

Customer Satisfaction Survey

The customer satisfaction survey

would collect information concerning

the overall effectiveness and timeless of

the CRC. The CRC will survey roughly

2 percent of complainants. Subsets of

consumers who have contacted staff

throughout the year will be questioned

about specific aspects of CRC customer

service.

Each consumer surveyed would be

asked 8–10 questions chosen from the

list noted above. Half of the questions

would ask consumers to rate CRC

performance on a scale or call for yes or

no repsonses. The second half of the

survey wold ask more open-ended

questions seeking a short written or

verbal answer. BCP staff estimates that

each respondent will require four

minutes to answer the questions

(approximately 20–30 seconds per

question).

What follows are staff’s estimates of

burden for these various collections of

information, including the

questionnaire. The figures for the online

forms and consumer hotlines are an

average of annualized volume-to-date

for the respective programs and

projected volume for the next two years

(the period of the existing clearance for

FTC administrative activities), and are

rounded to the nearest thousand.

Annual hours burden:

Activity Number of

respondents

Number

minutes/

activity

Total hours

Miscell, and fraud-related consumer complaints (phone) ....................................................................... 300,000 4.5 23,000

Miscell, and fraud-related consumer complaints (online) ........................................................................ 35,000 5.0 3,000

IDT complaints (phone) ........................................................................................................................... 90,000 8 12,000

IDT complaints (online) ............................................................................................................................ 26,000 7.5 3,000

Customer Satisfaction Questionaire ........................................................................................................ 9,000 4.0 600

Total .................................................................................................................................................. 460,000 .................... 41,600

Annual cost burden:

The cost per respondent should be

negligible. Participation is voluntary,

and will not require any labor

expenditures by respondents. There are

no capital, start-up, operation,

maintenance, or other similar costs to

the respondents.

Debra A. Valentine,

General Counsel.

[FR Doc. 00–24534 Filed 9–22–00; 8:45 am]

BILLING CODE 6750–01–M

DEPARTMENT OF HEALTH AND

HUMAN SERVICES

Office of the Secretary

Office of Minority Health; Notice of a

Cooperative Agreement With the

Association of Asian and Pacific

Community Health Organizations

AGENCY: Office of the Secretary, Office

of Minority Health, HHS.

ACTION: Notice of a Single Source

Cooperative Agreement with the

Association of Asian and Pacific

Community Health Organizations.

Program Title

Cooperative Agreement to Improve

the Health Status of Minority

Populations.

OMB Catalog of Federal Domestic

Assistance: The Catalog of Federal Domestic

Assistance number for this cooperative

agreement is 93.004.

Authority: This cooperative agreement is

authorized under section 1707 (e)(1) of the

Public Health Service Act, as amended.

The Office of Minority Health (OMH),

Office of Public Health and Science,

announces it is continuing to support a

single source umbrella cooperative

agreement with the Association of Asian

and Pacific Community Health

Organizations (AAPCHO) for it to

expand and enhance its activities in

health promotion, disease prevention,

and health service research and the

development of models to improve

primary care service delivery. This

cooperative agreement will continue the

broad programmatic framework in

which specific projects can be

supported by various governmental

agencies to carry out the ultimate goal

of improving the health status and

access to care for minorities and

disadvantaged people, especially the

underserved.

The OMH expects substantial

programmatic involvement in this

project with AAPCHO to assist in

identifying health-related information

for dissemination in the Asian

American and Pacific Islander (AAPI)

populations, particularly in rural and

isolated AAPI communities; linking

emerging AAPI communities to

technical assistance and resource

opportunities available on a national

basis; identifying HHS programs that

involve clinical trials and research

studies to increase the involvement of

AAPIs; identifying candidates for

advisory panels and developing

selection criteria; and arranging

consultation with other government and

non-government agencies relative to

activities that affect policies and

programs within AAPI communities.

This cooperative agreement will be

continued for an additional 5-year

project period with 12-month budget

periods. Depending upon the types of

projects and availability of funds, it is

anticipated that this cooperative

agreement will receive approximately

$100,000 per year. Continuation awards

within the project period will be made

on the basis of satisfactory progress and

the availability of funds.

During the last 5 years, AAPCHO has

successfully demonstrated the ability to

work with its organizational

membership and health agencies on

mutual education, service, and research

endeavors. The OMH believes AAPCHO

is uniquely qualified to accomplish the

purpose of this cooperative agreement

and that no organization other than

AAPCHO could fulfill the program

objectives for the reasons cited below. It

has:

• Established a web site which

promotes resources and current

culturally and linguistically appropriate

materials to AAPI health care providers

and provides linkages with emerging

AAPI communities to appropriate

health care services and materials.

• Promoted health care access to rural

and isolated AAPI communities,

including emerging communities,

specifically in the West and MidWest,

and has extensive experience in

addressing the health needs of these

communities.