# @A340-500/600 SERVICE BULLETIN SUMMARY AIRBUS CUSTOMER SERVICES DIRECTORATE 1 Rond Point Maurice Bellonte 31707 BLAGNAC CEDEX FRANCE Tel : (33) 5 61 93 33 33 Telex : AIRBU 530526F Fax : (33) 5 61 93 42 51 This summary is for information only and is not approved for modification of the aircraft. 

# MANDATORY MANDATORY MANDATORY
ATA SYSTEM: 32 

### TITLE: LANDING GEAR - NOSE LANDING GEAR - INSPECTION OF THE DRAG STAY LOWER-ARM 30-1018002-01 **CONF ALL MODIFICATIONS None REASON/DESCRIPTION/OPERATIONAL CONSEQUENCES On the Nose Landing Gear (NLG) of several A340-500/600 aircraft, corrosion has been found in the upper and/or lower lugs of the drag stay lower-arms (discovered during maintenance checks or aircraft walk arounds). No parts have failed in service as a result of corrosion. An engineering review has established that a significant level of corrosion may lead to a potential failure of the drag stay lower-arm. Therefore action is necessary to make sure the continued airworthiness of the fleet. This Service Bulletin is published to advise all operators of A340-500/600 aircraft of the issue of MESSIER DOWTY Service Bulletin No. A34/56N-32-112. This Service Bulletin introduces a general visual inspection of all A340-500/600 drag stay lower-arms which are over 45 months in service from the first installation on an aircraft or from the last NLG overhaul. The inspection of the drag stay lower-arm in accordance with this Service Bulletin will detect corrosion and thus prevent possible failure of the lower-arm. NOTE : Service Bulletin A340-32-5101 (modification No. 200785H16415) cancels the requirements of this Service Bulletin. GENERAL EVALUATION EVALUATION TABLE COMPLIANCE MANDATORY (1) CANCELS INSPECTION SB NO POTENTIAL AD YES A/C OPERATION AFFECTED NO RELIABILITY AFFECTED NO PAX COMFORT AFFECTED NO DATE: Sep 23/10 SERVICE BULLETIN No.: A340-32-5099 REVISION No.: 00 - Sep 23/10 Page: 1 7

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# @A340-500/600 SERVICE BULLETIN SUMMARY EVALUATION TABLE COST SAVING NO LROPS AFFECTED NO STRUCTURAL LIFE EXTN NO VENDOR SB INVOLVED YES NOTE (1) : Service Bulletin must be accomplished. MATERIAL PRICE INFORMATION No Material EFFECTIVITY This Service Bulletin is applicable to this (these) operator(s) :

CES CHH DLH ETD IBE QAF SAA SIA TAM THA UAE VIR CONCURRENT REQUIREMENTS None REFERENCES / REPERCUSSIONS TFU 32.21.16.001 OEB None AOT None SIL None LINE MAINTENANCE AFFECTED No LIFE LIMIT None OTHER None NATURE OF THE WORK AIRCRAFT YES EQUIPMENT YES HARD NO SOFT NO OBRM NO MANPOWER Task 325099-832-895-001: INSPECTION TOTAL MANHOURS 1.00 ELAPSED TIME (HOURS) 1.00 Additional manhours related to Vendor SB; refer to: Do a General Visual Inspection of the NLG Drag Stay Lower-Arm MESSIER-DOWTY A34/56N-32-112
APPENDICES None
DATE: Sep 23/10 SERVICE BULLETIN No.: A340-32-5099 REVISION No.: 00 - Sep 23/10 Page: 2 7

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# @A340-500/600 SERVICE BULLETIN SUMMARY

**CONF ALL

DRAG STAY UPPER ARM

DRAG STAY LOWER ARM MAIN FITTING LOCATION OF CORROSION

F_SB_325099_7_SAAA_01_00 Figure A-U SAAA - S heet 01 - NLG Drag Stay Lower Arm - Corrosion Locations DATE: Sep 23/10 SERVICE BULLETIN No.: A340-32-5099 REVISION No.: 00 - Sep 23/10 Page: 3 7

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# @A340-500/600 SERVICE BULLETIN SUMMARY

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# @A340-500/600 SERVICE BULLETIN
AIRBUS CUSTOMER SERVICES DIRECTORATE 1 Rond Point Maurice Bellonte 31707 BLAGNAC CEDEX FRANCE Tel : (33) 5 61 93 33 33 Telex : AIRBU 530526F Fax : (33) 5 61 93 42 51



# MANDATORY MANDATORY MANDATORY
ATA SYSTEM: 32 

### TITLE: LANDING GEAR - NOSE LANDING GEAR - INSPECTION OF THE DRAG STAY LOWER-ARM 30-1018002-01 MODIFICATION No.: None This document contains AIRBUS PROPRIETARY INFORMATION and shall at all times remain the property of AIRBUS; no intellectual property right or licence is granted by AIRBUS in connection with any information contained in it. It is delivered on the express condition that said document and the information contained in it shall be treated as confidential, shall not be used for any purpose other than that for which it is hereby delivered. It shall not be disclosed in whole or in part to third parties and shall not be duplicated in any manner (except for the purposes of performing the tasks described hereunder and provided that any recipient of such document shall comply with the conditions herein), without AIRBUS prior written consent. 1. PLANNING INFORMATION **CONF ALL A. EFFECTIVITY (1) Models 340-541 340-642 (2) Effectivity by MSN 0371 0376 0383 0391 0394 0410 0416-0417 0426 0431 0436 0440 0445 0449 0453 0457 0460 0464 0468 0471 0475 0478 0482 0485 0488 0492 0495 0499 0514 0517 0520 0523 0531 0534 0537 0540 0543 0547 0557 0560 0563 0566 0569 0572 0575 0577 0580 0583 0586 0601 0604 0606 0608 0611 0615 0617 0619 0622 0624 0626 0628 0630 0639 0672 0677 0681 0685 0689 0694 0698 0702 0706 0710 0719 0723 0727 0736 0744 0748 0753 0757 0761 0764-0765 0768 0783 0787 (3) Effectivity by Operator The Operator/MSN relationship is provided for information only and is correct at the time of issue in accordance with the information available to AIRBUS. Any future changes resulting from transfer of an aircraft from one operator to another will not be reflected in this list unless the Service Bulletin is revised for another reason.
DATE: Sep 23/10 SERVICE BULLETIN No.: A340-32-5099 REVISION No.: 00 - Sep 23/10 Page: 1 7

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# @A340-500/600 SERVICE BULLETIN

OPERATOR MSN CES 0468 0488 0514 0577 0586 CHH 0436 0453 0475 DLH 0482 0517 0523 0537 0540 0543 0566 0569 0580 0583 ETD 0748 0757 0761 0783 IBE 0431 0440 0460 0601 0604 0606 0617 0619 0672 0702 0727 0744 QAF 0495 SAA 0410 0417 0426 0531 0534 0547 0557 0626 0630 SIA 0478 0492 0499 0560 0563 TAM 0445 0464 THA 0624 0628 0677 0681 0689 0698 0710 0719 UAE 0394 0457 0471 0485 0520 0572 0608 0611 0685 0694 VIR 0371 0376 0383 0391 0416 0449 0575 0615 0622 0639 0706 0723 0736 0753 0764 0765 0768 0787 (4) Configuration by MSN MSN CONFIGURATION 0371 0376 0383 0391 0394 0410 0416 0417 0426 0431 0436 0440 0445 0449 0453 0457 0460 0464 0468 0471 0475 0478 0482 0485 0488 0492 0495 0499 0514 0517 0520 0523 0531 0534 0537 0540 0543 0547 0557 0560 0563 0566 0569 0572 0575 0577 0580 0583 0586 0601 0604 0606 0608 0611 0615 0617 0619 0622 0624 0626 0628 0630 0639 0672 0677 0681 0685 0689 0694 0698 0702 0706 0710 0719 0723 0727 0736 0744 0748 0753 0757 0761 0764 0765 0768 0783 0787 001

(5) Configuration definition **CONF 001 is valid for all the aircraft given in the effectivity of this Service Bulletin as a standard configuration. (6) Material Effectivity No Material Set B. CONCURRENT REQUIREMENTS None C. REASON (1) History On the Nose Landing Gear (NLG) of several A340-500/600 aircraft, corrosion has been found in the upper and/or lower lugs of the drag stay lower-arms (discovered during maintenance checks or aircraft walk arounds). No parts have failed in service as a result of corrosion.

DATE: Sep 23/10 SERVICE BULLETIN No.: A340-32-5099 REVISION No.: 00 - Sep 23/10 Page: 2 7

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# @A340-500/600 SERVICE BULLETIN An engineering review has established that a significant level of corrosion may lead to a potential failure of the drag stay lower-arm. Therefore action is necessary to make sure the continued airworthiness of the fleet. (2) Objective/Action This Service Bulletin is published to advise all operators of A340-500/600 aircraft of the issue of MESSIER DOWTY Service Bulletin No. A34/56N-32-112. This Service Bulletin introduces a general visual inspection of all A340-500/600 drag stay lower-arms which are over 45 months in service from the first installation on an aircraft or from the last NLG overhaul. (3) Advantages The inspection of the drag stay lower-arm in accordance with this Service Bulletin will detect corrosion and thus prevent possible failure of the lower-arm. NOTE : Service Bulletin A340-32-5101 (modification No. 200785H16415) cancels the requirements of this Service Bulletin. (4) Operational/Maintenance Consequences None D. DESCRIPTION To accomplish this Service Bulletin it is necessary to : Task 325099-832-895-001: INSPECTION (1) Do a General Visual Inspection of the NLG Drag Stay Lower-Arm E. COMPLIANCE (1) Classification MANDATORY: Service Bulletin must be accomplished. (2) Accomplishment Timescale To make sure the continued airworthiness of the A340-500/600 fleet, the inspections detailed in Table 1 are necessary. AGE OF DRAG STAY LOWER ARM (MONTHS) COMPLIANCE TIME FROM THE FIRST INSTALLATION ON AN AIRCRAFT OR FROM THE LAST NOSE LANDING GEAR (NLG) OVERHAUL IF ARM IS BELOW 36 MONTHS OLD INSPECT AT 45 MONTHS IF ARM IS 36-45 MONTHS OLD INSPECT WITHIN 9 MONTHS, BUT PRIOR TO 52 MONTHS IF ARM IS 45-60 MONTHS OLD INSPECT WITHIN 7 MONTHS, BUT PRIOR TO 65 MONTHS
DATE: Sep 23/10 SERVICE BULLETIN No.: A340-32-5099 REVISION No.: 00 - Sep 23/10 Page: 3 7

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# @A340-500/600 SERVICE BULLETIN

IF ARM IS 60-72 MONTHS OLD INSPECT WITHIN 5 MONTHS, BUT PRIOR TO 75 MONTHS IF ARM IS 72-84 MONTHS OLD INSPECT WITHIN 3 MONTHS, BUT PRIOR TO 85 MONTHS IF ARM IS ABOVE 84 MONTHS OLD INSPECT WITHIN 1 MONTH IF CORROSION IS DISCOVERED, THE DRAG STAY LOWER ARM SHALL BE REPLACED BY A NEW OR SERVICEABLE ONE AND THE SAM E INSPECTION CARRIED OUT AT A NEW THRESHOLD NOT TO EXCEED 45 MONTHS SINCE THIS REPLACEMENT. IF NO RUST TRACES ARE FOUND, THE AIRCRAFT SHOULD BE RETURNED TO SERVICE, AND THE SAME INSPECTION DONE AT INTERVALS NOT TO EXCEED 6 MONTHS. TABLE 1 After accomplishment of this Service Bulletin the activities that follow must be done: - If corrosion traces are discovered and confirmed external to the arm lug/bearing race interface, the lower drag stay arm must be removed, and replaced with a new or serviceable part. The timeframe for removal is dependent on the status of the arm: . for arms younger than 65 months old**, or arms older than 64 months** which have had a repeat inspection performed (no more than 6 months since previous inspection) - 3 months . for arms between 65 and 85 months old*, which have not had an inspection within the previous 6 months - 1 month . for arms older than 85 months*, which have not had an inspection within the previous 6 months - five flights permitted to allow the aircraft to return to base for replacement. NOTE : *drag stay lower arm ages to be measured from the first installation on an aircraft or from the last NLG overhaul. NOTE : **drag stay lower arm ages to be measured from the first installation on an aircraft or from the last NLG overhaul or from part replacement. Accomplishment of this Service Bulletin is expected to be rendered mandatory by the issue of an Airworthiness Directive (AD) published by the European Aviation Safety Agency ( EASA). It is antici pated that the AD will confirm the (thresholds and/or intervals and/or date) given above but reference should be made to the AD for confirmation of the mandated accomplishment timescale. F. APPROVAL Approved under EASA Design Organisation Approval No. EASA 21J.031. If an aircraft listed in the effectivity has a modification or repair embodied that is not of AIRBUS origin, and which affects the content of this Service Bulletin, the operator is responsible for obtaining approval by its airworthiness authority for any adaptation necessary before incorporation of the Service Bulletin.
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# @A340-500/600 SERVICE BULLETIN
G. MANPOWER The manpower estimates given in this Service Bulletin are based on the direct labor cost to do the work. These estimates assume that the work will be done by experienced personnel, and may need to be revised upwards to suit operator’s circumstances. The estimates do not include the time to prepare, plan or inspect the work. Manufacture and procurement of parts and tools, drying times for paints, sealants, etc., and general administration work are also not included. Task 325099-832-895-001: INSPECTION Get Access 0.50 Tests 0.00 Close-Up 0.50 TOTAL MANHOURS 1.00 ELAPSED TIME (HOURS) 1.00 Additional manhours related to Vendor SB; refer to: Do a General Visual Inspection of the NLG Drag Stay Lower-Arm MESSIER-DOWTY A34/56N-32-112
H. WEIGHT AND BALANCE Not Changed I. ELECTRICAL LOAD DATA Not Changed J. REFERENCES

Aircraft Maintenance Manual (AMM) 12-34-24 32-00-00 32-22-00 Elec. Std. Practices Manual (ESPM) 20-55-00 Vendor Service B ulletin (VSB) MESSIER-DOWTY A34/56N-32-112 K. PUBLICATION AFFECTED None L. INTERCHANGEABILITY/MIXABILITY Not Applicable M. SPARES None

DATE: Sep 23/10 SERVICE BULLETIN No.: A340-32-5099 REVISION No.: 00 - Sep 23/10 Page: 5 7

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# @A340-500/600 SERVICE BULLETIN
2. MATERIAL INFORMATION **CONF ALL A. MATERIAL - PRICE AND AVAILABILITY (1) Procurement Addresses Modification of removed equipment should be negotiated directly with MESSIER-DOWTY as per instructions given in Service Bulletin No. A34/56N-32-112. (2) Price and Availability Refer to MESSIER-DOWTY Service Bulletin A34/56N-32-112 for the equipment modification sales terms. B. INDUSTRY SUPPORT INFORMATION Refer to MESSIER-DOWTY Service Bulletin A34/56N-32-112 for the industry support terms. C. LIST OF COMPONENTS Refer to MESSIER-DOWTY Service Bulletin A34/56N-32-112. D. LIST OF MATERIALS - OPERATOR SUPPLIED None E. PARTS TO BE RE-IDENTIFIED BY OPERATOR None F. TOOLING None

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# @A340-500/600 SERVICE BULLETIN

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# @A340-500/600 SERVICE BULLETIN
3. ACCOMPLISHMENT INSTRUCTIONS Task 325099-832-895-001 - INSPECTION WARNING : MAKE SURE THAT YOU OBEY ALL THE WARNINGS AND ALL THE CAUTIONS INCLUDED IN THE REFERENCED PROCEDURES. CAUTION : ALWAYS OBEY THE PRECAUTIONS THAT FOLLOW TO KEEP ELECTRICAL WIRING IN A SATISFACTORY CONDITION (ELECTRICALLY AND MECHANICALLY SERVICEABLE) . WHEN YOU DO MAINTENANCE WORK, REPAIRS OR MODIFICATIONS, ALWAYS KEEP ELECTRICAL WIRING, COMPONENTS AND THE WORK AREA AS CLEAN AS POSSIBLE. TO DO THIS: - PUT PROTECTION, SUCH AS PLASTIC SHEETING, CLOTHS, ETC; AS NECESSARY ON WIRING AND COMPONENTS - REGULARLY REMOVE ALL SHAVINGS, UNWANTED MATERIAL AND OTHER CONTAMINATION. THESE PRECAUTIONS WILL DECREASE THE RISK OF CONTAMINATION AND DAMAGE TO THE ELECTRICAL WIRING INSTALLATION. IF THERE IS CONTAMINATION, REFER TO ESPM 20-55-00, CLEANING. Task Associated Data Manpower TOTAL MANHOURS 1.00 ELAPSED TIME (HOURS) 1.00 Additional manhours related to Vendor SB; refer to: MESSIER-DOWTY A34/56N-32-112 A. GENERAL (1) Subtask 325099-910-401-001 - STANDARD PRACTICES Manpower Resources Skills AIRFRAME (a) For the specification of materials (Mat. No.) that you must use in this Service Bulletin refer to Consumable Materials List (CML). (2) Subtask 325099-839-401-001 - ADMINISTRATIVE Manpower Resources Skills AIRFRAME (a) Write in the applicable aircraft records that you have done all the work given in this Service Bulletin.

DATE: Sep 23/10 SERVICE BULLETIN No.: A340-32-5099 REVISION No.: 00 - Sep 23/10 Page: 9 7

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# @A340-500/600 SERVICE BULLETIN
B. PREPARATION (1) Subtask 325099-941-401-001 - JOB SET-UP Manpower Resources Skills AIRFRAME References Aircraft Maintenance Manual (AMM) Task 12-34-24-860-802 Task 32-00-00-481-801 Task 32-22-00-010-801 (a) Make sure that the aircraft is electrically grounded for maintenance operations (Refer to AMM Task 12-34-24-860-802). (b) Open the NLG doors (Refer to AMM Task 32-22-00-010-801). (c) Make sure that the safety devices are installed on the NLG (Refer to AMM Task 32-00-00-481-801). C. PROCEDURE (1) Subtask 325099-210-401-001 - Do a General Visual Inspection of the NLG Drag Stay Lower-Arm References Vendor Service B ulletin (VSB) MESSIER-DOWTY A34/56N-32-112 Fig. A-UBAAA Inspection Flowchart Sheet 01 Fig. A-UBBAA Photographs of Grease Stains and Typical Corrosion Indications Sheet 01

Refer to Fig. A-UBAAA and Fig. A-UBBAA

. (a) Determine the NLG drag stay lower-arm part number and inspect for visual signs of corrosion (rust). Refer to MESSIER-DOWTY Service Bulletin A34/56N-32-112 and the paragraph 1.E. Compliance threshold and interval requirements. NOTE : Use a mirror and torch if necessary. (b) If the visual inspection is not conclusive. Refer to MESSIER-DOWTY Service Bulletin A34/56N-32-112.(c) If you find corrosion (rust) traces on the lugs of the lower-arm, the drag stay lowerarm must be replaced with a new or serviceable part. Refe r to MESSIER-DOWTY Service Bulletin A34/56N-32-112.

DATE: Sep 23/10 SERVICE BULLETIN No.: A340-32-5099 REVISION No.: 00 - Sep 23/10 Page: 10 7

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# @A340-500/600 SERVICE BULLETIN (d) In the case of findings, all visual inspection (including photographs) and disassembly results are to be provided to AIRBUS and MESSIER-DOWTY using the proforma feedback sheet provided in MESSIER-DOWTY Se rvice Bulletin A34/56N-32-112. NOTE : Service Bulletin A340-32-5101 cancels the requirements of this Inspection Service Bulletin. (e) If no corrosion (rust) traces are found the aircraft can be returned to service. All visual inspection (including photographs) and disassembly results are still to be provided to AIRB US and MESSIER-DOWTY using the proforma feedback sheet provided in MESSIER-DOWTY Service Bulletin A34/56N-32-112. D. TEST None E. CLOSE-UP (1) Subtask 325099-942-401-001 - CLOSE-UP Manpower Resources Skills AIRFRAME References Aircraft Maintenance Manual (AMM) Task 32-22-00-401-801 (a) Make sure that the work areas are clean and clear of tools and other items of equipment. (b) Close the NLG doors (Refer to AMM Task 32-22-00-401-801). (c) Restore the systems and aircraft to normal operating condition.

DATE: Sep 23/10 SERVICE BULLETIN No.: A340-32-5099 REVISION No.: 00 - Sep 23/10 Page: 11 7

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# @A340-500/600 SERVICE BULLETIN

**CONF ALL

NO

YES ARE CORROSION TRACES FROM EITHER OF THE LUG/BEARING INTERFACES VISIBLE?

RETURN AIRCRAFT TO SERVICE

START

REMOVE DRAG STAY LOWER ARM AND REPLACE WITH NEW OR SERVICEABLE DRAG STAY LOWER

ARM WITHIN THE TIMEFRAME SPECIFIED PER PARAGRAPH 1.E. COMPLIANCE ACCORDING RETURN AIRCRAFT TO SERVICE CHECK THAT THE NLG INCLUDES THE PART NUMBER 30−1018002−01 FOR THE DRAG STAY LOWER ARM. CHECK THE AGE OF THE ARM, AND PROCEED WITH INSPECTION REQUIREMENTS AS PER PARAGRAPH 1.E. COMPLIANCE

VISUALLY INSPECT THE CONDITION OF THE DRAG STAY LOWER ARM SPHERICAL BEARING INTERFACES, USING A MIRROR AND TORCH IF REQUIRED. RECORD ANY GREASE AND RUST TRACES (TAKE PHOTOGRAPHS)

REPORT ALL FINDINGS TO AIRBUS AND MESSIER DOWTY

EVIDENCE OF CORROSION MAY BE BROWN STAINING (300M)

OR WHITE STAINING (CADMIUM). **NOTE:** REFER TO FIGURE BBAA FOR EXAMPLES.

REPEAT VISUAL INSPECTION WITHIN THE TIMESCALE PER PARAGRAPH 1.E. COMPLIANCE

INCLUDING PHOTOGRAPHS WITHIN THE TIMESCALE PER PARAGRAPH 1.E. COMPLIANCE REPEAT VISUAL INSPECTION IN LINE WITH THE REPEAT INTERVALS PER PARAGRAPH 1.E. COMPLIANCE

F_SB_325099_7_BAAA_01_03 TO THE AGE OF THE DRAG STAY LOWER ARM.

Figure A-U BAAA - S heet 01 Inspection Flowchart DATE: Sep 23/10 SERVICE BULLETIN No.: A340-32-5099 REVISION No.: 00 - Sep 23/10 Page: 12 7

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# @A340-500/600 SERVICE BULLETIN

**CONF ALL

**PHOTOS OF UN−CORRODED DRAG STAY LOWER ARM WITH GREASE TRACES**

**NOTE:** ON THE PHOTOS ABOVE, THE DRAG STAY LOWER ARM IS FOUND WITH NORMAL GREASE BUILD UP AROUND THE SPHERICAL BEARING INTERFACES.

**NOTE:** THE RUST TRACES ARE RUNNING ALONG THE LOWER ARM FROM THE INTERFACE LOWER ARM BORE AND THE SPHERICAL BEARING, THE TRACES OF RUST ARE OF A TYPICAL ORANGE COLOUR. **PHOTO OF DRAG STAY LOWER ARM (UPPER LUG) WITH RUST TRACES** DRAG STAY LOWER ARM (UPPER LUG) DRAG STAY LOWER ARM (LOWER LUG)

F_SB_325099_7_BBAA_01_00 Figure A-U BBAA - S heet 01 Photographs of Grease Stains and Typical Corrosion Indications DATE: Sep 23/10 SERVICE BULLETIN No.: A340-32-5099 REVISION No.: 00 - Sep 23/10 Page: 13 7

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# @A340-500/600 SERVICE BULLETIN REPORTING SHEET 

### TITLE: LANDING GEAR - NOSE LANDING GEAR - INSPECTION OF THE DRAG STAY LOWER-ARM 30-1018002-01 MODIFICATION No.: None Please complete the appropriate item (A or B): A - SB WILL BE embodied YES/NO (if NO please comment) If YES, aircraft concerned (as per SB effectivity by default) and planned dates (month/year) of embodiment:

B - SB HAS BEEN embodied on aircraft: Operator comments:
From Airline: Name/Title: Signature: Date: If operational documentation is affected (see Paragraph 1.K of this SB): If information is needed prior to next normal revision or prior to SB embodiment, please indicate required service(s): Either: Modification Operational Impact (MOI), if available YES/NO Or : Intermediate revision YES/NO Important Information: This SB will only be incorporated in your maintenance and operational documentation if this sheet is returned to Airbus and signed by a duly authorised representative. With the next feasible revision, this will result in - Updating of maintenance documentation to show pre and post SB data. - Updating of maintenance and operational documentation to show post SB data after embodiment. If this SB requires previous or simultaneous accomplishment of other SBs, Airbus shall automatically include them in the manual revisions. Refer to SIL 00-037 for detailed information. Please return this completed sheet to: AIRBUS CUSTOMER SERVICES DIRECTORATE 1 Rond Point Maurice Bellonte 31707 BLAGNAC CEDEX FRANCE Attn: SDC32 Technical Data and Documentation Services FAX: (+33) 5 61 93 28 06 e-mail: sb.reporting@airbus.com or via your Resident Customer Support Office. Alternatively, SB lists via letters or fax are also accepted.

DATE: Sep 23/10 SERVICE BULLETIN No.: A340-32-5099 REVISION No.: 00 - Sep 23/10 Page: 1 7

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# @A340-500/600 SERVICE BULLETIN QUALITY PERCEPTION FORM Use this form to tell us what is your perception of the quality of this Service Bulletin. The reported data that you provide us will be used to analyse areas of difficulties and to take corrective action to further improve the quality of our Service Bulletins. We thank you for the time you have taken in completing this form. (Please rate on a scale of 1 to 4, with 4 being the highest score) - Quality rating of this SB 4 3 2 1 - Quality rating of the Accomplishment Instructions 4 3 2 1 - Quality rating of the Illustrations 4 3 2 1 - Is this SB easy to understand ? Y / N If you have had difficulties in the accomplishment of this SB please quote below the area(s) and give a short description of the issue. Planning Material Instructions X Effectivity X Kit content X Preparation X Reason X List of Materials Operator Supplied X Mod/Inspection X Manpower X Industry support X Test X References X Re-identification X Close-Up X Publication X Tooling X Illustrations Comments:

Operator: Date: Name/Title: Please return this form to: AIRBUS CUSTOMER SERVICES DIRECTORATE 1 Rond Point Maurice Bellonte 31707 BLAGNAC CEDEX FRANCE Attn : SEM4 Service Bulletins Management FAX : (33) 5 61 93 42 51 Or via your Resident Customer Support Office.

DATE: Sep 23/10 SERVICE BULLETIN No.: A340-32-5099 REVISION No.: 00 - Sep 23/10 Page: 1 7

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