*The Honorable Thomas R. Brett, District Judge, United States District Court for

the Northern District of Oklahoma, sitting by designation.

F I L E D

United States Court of Appeals

Tenth Circuit

APR 20 1998

PATRICK FISHER

Clerk

PUBLISH

UNITED STATES COURT OF APPEALS

TENTH CIRCUIT

HEARTSPRINGS, INC.,

Plaintiff - Appellant,

v.

HEARTSPRING, INC., a.k.a. Institute of

Logopedics, Inc.,

Defendant - Appellee.

No. 97-3011

APPEAL FROM THE UNITED STATES DISTRICT COURT

FOR THE DISTRICT OF KANSAS

(D.C. No. 96-2285-JWL)

Devon A. Rolf, (Joseph B. Bowman with him on the briefs), Kokjer, Kircher, Bowman &

Johnson, P.C., Kansas City, Missouri, for Plaintiff - Appellant.

William Bruce Day (David B. Pointer and Judith L. Kloster with him on the briefs),

Stinson, Mag & Fizzell, P.C., Kansas City, Missouri, for Defendant - Appellee.

Before PORFILIO, Circuit Judge, EBEL, Circuit Judge, and BRETT, District Judge.*

PORFILIO, Circuit Judge.
1Section 43(a) of the Lanham Act reads in its relevant part:

Any person who, on or in connection with any goods or services, or any

container for goods, uses in commerce any word, term, name, symbol, or

device, or any combination thereof, or any false designation of origin, false

or misleading description of fact, or false or misleading representation of

fact, which — (A) is likely to cause confusion, or to cause mistake, or to

deceive as to the affiliation, connection, or association of such person with

another person, or as to the origin, sponsorship, or approval of his or her

goods, services, or commercial activities by another person . . . shall be

liable in a civil action by any person who believes that he or she is or is

likely to be damaged by such act.

15 U.S.C. § 1125(a).

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Plaintiff Heartsprings produces and sells books, pamphlets and educational

materials designed primarily to teach children to resolve conflicts nonviolently. 

Defendant Heartspring runs a school in which physically disabled children are taught

basic life skills such as dressing, bathing, and eating. Plaintiff claims defendant’s use of

the name “Heartspring” is likely to cause consumers to confuse defendant Heartspring’s

services with plaintiff Heartsprings’ materials in violation of § 43(a) of the Lanham Act.1

After considering the parties’ cross motions for summary judgment, the district court

concluded no likelihood of confusion exists and granted summary judgment for defendant

Heartspring. Plaintiff Heartsprings appeals. We affirm.
2With the sole exception of likelihood of confusion, the parties do not dispute the

facts in this case. We therefore draw the facts which follow, and the underlying facts

used to determine likelihood of confusion, from the record.

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The Parties

We begin with a brief description of the parties and the events leading to the

current action.2 Plaintiff Heartsprings is a for-profit Arizona corporation created in

March 1991. Plaintiff’s products consist primarily of printed materials, such as books,

pamphlets, and comic books, designed to help children acquire better relationships in life,

school, and the community. Plaintiff actively markets these products under the prominent

titles of “PATHWAYS TO RESILIENCY,” “STORY WORKBOOK,” and

“PEACEBUILDERS.” See, e.g., Figure 1. 

Each of plaintiff’s titled publications discusses a specific topic (e.g., “I bring peace

to Tucson.”). These individual topics are organized under separate “segments” (e.g.,

“Social Competence”), and the segments are further organized into separate titled

programs (e.g., “STORY WORKBOOK”). Plaintiff generally seeks sponsors to support

each topic publication it produces and will print a sponsor’s corporate logo on the cover

of the supported publication in exchange for the sponsor’s contribution. See, e.g., Figure

1. Past sponsors include Pizza Hut, Delta Airlines, The Arizona Daily Star, and Desert

Hills Center for Youth & Families.

Defendant Heartspring is a private, non-profit organization based in Wichita,

Kansas. Defendant operates a residential school solely for physically disabled children. 
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Prospective students submit to an extensive diagnostic screening process, and children

suffering from psychological ailments are referred elsewhere. The cost of defendant’s

services ranges from $90,000 to $150,000 per year. Defendant Heartspring also runs a

number of outpatient programs, which diagnose disabled children, provide referrals, and

provide parents with information about their child*s educational rights.

Defendant originally operated under the name “Institute of Logopedics.” In Spring

1992, however, defendant decided the word “logopedics” was unclear to the public and

the word “institute” had unpleasant connotations which “did not reflect [defendant*s]

focus of helping children gain independence and better integrate into their communities.” 

In search of a name to invoke “more positive feelings towards children,” defendant

recruited an advertising agency to compile a list of 50 to 60 prospective names. 

Defendant submitted the list to its Board of Trustees, and each board member voted on

the names he or she liked best, generating a short list, which was in turn submitted to a

series of focus groups. Using information obtained from the focus groups, defendant

tentatively selected the name “Heartspring.” At defendant’s request, an intellectual

property attorney conducted a trademark search. Because plaintiff had not registered its

own trade name, however, the search did not reveal plaintiff’s use of the name

“Heartsprings.” Defendant subsequently changed its corporate name to “Heartspring”

and spent nearly $200,000 promoting its new identity. Defendant attempted to register
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the name as a service trademark for a “non-profit school for disabled children,” but

plaintiff Heartsprings filed a notice of opposition, spawning the current suit.

Applicable Law

The district court granted summary judgment for defendant Heartspring on the

ground no likelihood of confusion exists. We must affirm the district court’s order if the

record reveals no genuine dispute of material fact and defendant Heartspring is entitled to

judgment as a matter of law. Fed. R. Civ. P. 56(c) (“The judgment sought shall be

rendered [if the record shows] that there is no genuine issue as to any material fact and

that the moving party is entitled to a judgment as a matter of law.”). A genuine issue of

material fact exists if a reasonable fact finder could return a verdict for the non-moving

party. Anderson v. Liberty Lobby, Inc., 477 U.S. 242, 248 (1986). Plaintiff Heartsprings

contends a genuine dispute of material fact remains on the issue of likelihood of

confusion. 

Likelihood of confusion is a question of fact we review for clear error. Cardtoons,

L.C. v. Major League Baseball Players Ass’n, 95 F.3d 959, 967 (10th Cir. 1996); see

also Beer Nuts, Inc. v. Clover Club Foods Co., 805 F.2d 920, 923 n.2 (10th Cir. 1986)

(discussing the circuit split regarding appropriate standard of review for likelihood of

confusion and reaffirming Tenth Circuit’s general rule of treating the issue as a question

of fact subject to review for clear error). In this case, the district court found consumers

were unlikely to confuse the two marks at issue. If this finding is not clearly erroneous,
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the plaintiff’s claim fails. Two Pesos, Inc. v. Taco Cabana, Inc., 505 U.S. 763, 769

(1992) (“[L]iability under § 43(a) requires proof of the likelihood of confusion.”);

Jordache Enterprises v. Hogg Wyld, Ltd., 828 F.2d 1482, 1484 (10th Cir. 1987)

(“‘Confusion occurs when consumers make an incorrect mental association between the

involved commercial products or their producers.’” (quoting with approval San

Francisco Arts & Athletics, Inc. v. United States Olympic Comm., 483 U.S. 522, 564

(1987) (Brennan, J., dissenting))). 

This court considers the following factors relevant to a determination whether a

likelihood of confusion exists:

(a) the degree of similarity between the marks, including the marks*

appearance, pronunciation, suggestion, and manner of display;

(b) strength or weakness of the plaintiff*s mark;

(c) the intent of the alleged infringer in adopting its mark;

(d) similarities and differences of the parties’ goods, services and marketing

strategies; 

(e) the degree of care likely to be exercised by purchasers of the goods or

services involved; and

(f) evidence of actual confusion, if any.

See, e.g., Universal Money Ctrs., Inc. v. American Tel. & Tel. Co., 22 F.3d 1527, 1530

(10th Cir. 1994) (discussing factors). Some of these factors may prove more relevant

than others, depending on the facts of each case; moreover, other cases may demand

consideration of factors not mentioned here. Jordache, 828 F.2d at 1484. No one factor

is dispositive, and the final determination of likelihood of confusion must be based on

consideration of all relevant factors. Beer Nuts, 805 F.2d at 925. In every case, however,
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the key inquiry is whether the consumer is “likely to be deceived or confused by the

similarity of the marks.” Two Pesos, 505 U.S. at 780. We turn now to the district court’s

treatment of the relevant factors. 

The Marks’ Degree of Similarity

In evaluating the degree of similarity between marks, we consider the marks as

they are encountered by the consumer in the marketplace and examine them on three

levels: sight, sound, and meaning. First Sav. Bank v. First Bank Sys., Inc., 101 F.3d

645, 653 (10th Cir. 1996). Each mark must be considered as a whole. Universal, 22 F.3d

at 1531. Even if the trade names are similar, the likelihood of confusion is reduced if the

two trademarks, taken as a whole, are visually distinct. Id.; First Sav. Bank, 101 F.3d at

653.

The district court concluded this factor favored plaintiff because of the virtual

identity of trade names, but only slightly. Taking into account the visual differences of

the parties’ respective trade names, the court concluded “[t]his factor does not weigh in

plaintiff’s favor as much as would first appear.”

Plaintiff Heartsprings argues the district court’s analysis is an improper “‘side-byside’” comparison of the marks. Universal, 22 F.3d at 1531 (“In evaluating similarity, we

must not engage in a ‘side-by-side’ comparison. Rather, the court must determine

whether the alleged infringing mark will be confusing to the public when singly

presented.”(citations omitted)). Plaintiff contends the virtual identity of the two names,
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which differ only by a single “s,” mandates a finding strongly in favor of plaintiff on this

factor. 

We find plaintiff’s argument unpersuasive. First, Universal does not prohibit

comparison of the parties’ marks; it prohibits consideration of differences so minuscule

they are only detectable via a side-by-side comparison. See, e.g., Universal, 22 F.3d at

1531 (comparing the visual presentations of the two marks at issue); Beer Nuts, 805 F.2d

at 926 (“The presence of the smaller [defendant’s] trademark is not enough to eliminate

the likelihood of confusion in this case where the products and their marks are similar

because consumers typically do not engage in side by side comparison of [inexpensive]

products.”). Second, because we must consider the parties’ trademarks in their entirety as

they are experienced by consumers in the marketplace, we are not free to focus solely on

name similarity. Plaintiff’s proffered analysis therefore runs against precedent.

The district court’s conclusion on this factor is amply supported by the record. 

Plaintiff uses the trade name “Heartsprings, Inc.” primarily for identification, not

marketing, purposes. The trade name normally appears only on the inside of plaintiff’s

publications or is printed in a small, regular font at the bottom of its advertising materials

in connection with copyright notices and mailing addresses. See Figures 2, 4. Instead of

actively marketing its products under the name “Heartsprings,” plaintiff publishes its

materials under prominent titles that do not include or refer to its mark. See Figures 1, 3. 

In contrast, defendant’s trade name “Heartspring” is consistently presented in stylized
- 9 -

block lettering with a purple and teal heart logo, and this design is prominently displayed

throughout defendant’s correspondence and promotional materials. See Figures 5, 6. As

this record shows, plaintiff’s and defendant’s use and presentation of their respective

trade names bear no similarity beyond the obvious sameness of spelling and clearly

support the district court’s conclusion the marks at issue in this case “are somewhat

visually distinct.” See Figures 1-6. Accordingly, the district court did not err by

declining to weigh this factor firmly in plaintiff’s favor.

Strength or Weakness of Plaintiff*s Mark

To determine the relative strength of plaintiff’s trademark, we place the mark in

one of five categories of increasing distinctiveness and strength: (1) generic; (2)

descriptive; (3) suggestive; (4) arbitrary; or (5) fanciful. Two Pesos, 505 U.S. at 768. We

have defined these terms as follows:

A generic term is a term used to describe the relevant type or class of goods. 

It is the weakest mark and cannot become a trademark under any

circumstances. A descriptive term describes a characteristic of a product or

service . . . . The third, and stronger, mark is the suggestive mark, which

suggests rather than describes a characteristic of the product and requires

the consumer to use imagination and perception to determine the product’s

nature. Finally, the arbitrary or fanciful mark is the strongest mark. An

arbitrary mark has a common meaning unrelated to the product for which it

has been assigned, such as APPLE when applied to computers, while a

fanciful mark, such as KODAK or EXXON, signifies nothing but the

product.
- 10 -

First Sav. Bank, 101 F.3d at 654-55 (citations omitted). The district court found

plaintiff Heartsprings’ mark to be “suggestive and relatively strong,” and therefore

weighed this factor in plaintiff’s favor.

Plaintiff Heartsprings argues the district court improperly characterized

“Heartsprings” as merely suggestive and contends the mark is arbitrary and therefore

“entitled to the strongest form of protection.” “While HEARTSPRINGS fosters a

particular connotation,” plaintiff reasons, “it in no way suggests Plaintiff’s educational

services. Thus, this factor weighs even more strongly in Plaintiff’s favor than indicated

by the District Court.”

We agree with the district court’s conclusion plaintiff’s mark is suggestive, not

arbitrary. To qualify as arbitrary, a mark must have “a common meaning unrelated to the

product for which it has been assigned, such as APPLE when applied to computers.” 

First Sav. Bank, 101 F.3d at 655. “Heartsprings” does not have a common meaning and

therefore cannot be considered arbitrary. The word, however, is highly suggestive. 

Plaintiff admits it selected the name “to convey emotional characteristics of family and

child life rather than problems, that would be aimed at ‘wellness’ rather than problems,

and that would suggest ‘springing forth’ and be ‘pro-active.’” The connotations for

which plaintiff chose its name clearly “suggest[] rather than describe[] a characteristic of

the [plaintiff’s] product and require[] the consumer to use imagination and perception to
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determine the product’s nature.” Id. at 654. We therefore find no error in the district

court’s classification of plaintiff’s mark as suggestive. 

The Intent of the Alleged Infringer in Adopting its Mark

If an alleged infringer adopted its mark for the purpose of deriving benefit from a

plaintiff’s existing mark, this intent weighs firmly in the plaintiff’s favor. Universal, 22

F.3d at 1532 (“The proper focus [remains] whether defendant had the intent to derive

benefit from the reputation or goodwill of plaintiff.”). Conversely, if the evidence

indicates a defendant did not intend to derive benefit from a plaintiff’s existing mark, this

factor weighs against the likelihood of confusion. First Sav. Bank, 101 F.3d at 655. The

district court found “there is no evidence that defendant intended to take advantage of

plaintiff’s having a similar name” and concluded “defendant is relying on its own

goodwill and reputation, and not that of plaintiff.” Accordingly, the district court

weighed this factor in defendant Heartspring’s favor. Plaintiff Heartsprings raises no

specific objection to this finding and we find no error. Even in the light most favorable to

plaintiff, the evidence shows defendant Heartspring took care in selecting and checking

its new name. The district court’s conclusion is therefore well-supported by the record. 

Marketing Similarities and Differences

The marketing practices of the parties are particularly relevant in a trademark

infringement case because these practices directly impact the way in which consumers

experience the parties’ respective marks. “The greater the similarity between the products
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and services, the greater the likelihood of confusion.” Universal, 22 F.3d at 1532. 

Similarly, the greater the degree of overlap in the marketing approaches of the two

entities, the greater the likelihood of confusion. Id. 

The record shows plaintiff Heartsprings actively markets its products to school

districts, government agencies, and military personnel. The plaintiff participates in

seminars and conventions geared toward violence prevention, such as meetings of the

National Association of Prevention professionals. Although plaintiff prepares and sells

educational materials for use by schools, military bases, and parents, it does not run a

school of its own. The plaintiff’s products take the form of educational stories which

illustrate methods of avoiding violent confrontations or effecting conflict resolution

without resort to violence. Although plaintiff seeks sponsors to support its publications,

its Sponsorship Agreements resemble advertising and promotional agreements more than

charitable contributions.

Defendant Heartspring*s primary business is the operation of a single residential

school for physically disabled children. The school focuses on teaching these children

basic life skills, “such as the ability to cross a street, walk down a sidewalk, cook, dress

themselves, go to the grocery store or ride a bus.” The defendant focuses its marketing

efforts on “people who contact children with disabilities.” It advertises at annual

conventions attended by persons who deal with disabled children, like the National

Society for Autism. The defendant advertises in Exceptional Parent Magazine and sends
3Plaintiff contends, even if the end users of the parties’ services are different, the

parties solicit donations and/or sponsorships from the same charitable market, indicating a

likelihood of confusion. As its sole evidence of overlap within the donor market, plaintiff

(continued...)

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direct mailings to the magazine*s subscribers. Defendant Heartspring also targets

educational consultants who provide parents of disabled children with guidance in finding

appropriate educational programs. Defendant actively solicits charitable donations from

private parties, foundations, and civic associations and groups.

On this record, the district court found “[t]he differences between the parties’

products far outweigh the similarities . . . and militate against a finding of likelihood of

confusion.” Defendant Heartspring, the court reasoned, markets basic skills training to a

specialized population, the physically handicapped, whereas plaintiff Heartsprings

markets publications devoted to nonviolent training for use with the general child

population. “Thus,” the court concluded, “the parties are not competitors and do not

provide products for the same groups of consumers.” 

Plaintiff Heartsprings contends the district court has made “subtle distinctions”

between the parties’ marketing practices which are inappropriate at the summary

judgment stage. This argument is unpersuasive. Although we are required to view the

evidence in the light most favorable to the nonmoving party, we must not refrain from

examining the evidence altogether. The record shows plaintiff and defendant operate in

distinctly different markets, sell distinctly different products, and contact, for the most

part, very different people in their marketing efforts.3

 Consequently, the district court did
3

(...continued)

cites both parties’ efforts to obtain funding from the same Wichita-based family. This

single incident, however, is analogous to anecdotal evidence of actual confusion, which,

standing alone, is de minimis and does not indicate likelihood of confusion. Universal

Money Ctrs., Inc. v. American Tel. & Tel. Co., 22 F.3d 1527, 1535. At any rate, the

record demonstrates, even within the donor market, the parties operate in relatively

different spheres. The plaintiff tends to seek sponsorships from for-profit corporate

entities (e.g., Pizza Hut), and defendant tends to seek donations from non-profit charitable

institutions (e.g., the Society for the Preservation and Encouragement of Barber Shop

Quartet Singing in America). Thus, the likelihood of confusion, even within the donor

market is slim.

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not clearly err by taking note of these product and marketing differences and weighing

this factor in favor of defendant.

Consumer’s Degree of Care

A consumer exercising a high degree of care in selecting a product reduces the

likelihood of confusing similar trade names. Universal, 22 F.3d at 1533. The district

court found consumers exercise a high degree of care in selecting defendant Heartspring’s

services. The cost of defendant’s residential school is substantial, and defendant admits

only students with severe physical disabilities. Consumers of those services must be

willing to entrust their physically disabled children to defendant’s care and supervision at

a significant cost. Based on these facts, the district court concluded “the high degree of

care needed by consumers purchasing the [defendant’s] goods and services . . . makes

confusion between the parties’ marks and names unlikely.” The district court therefore

weighed this factor in defendant’s favor. We find no clear error in this analysis.
- 15 -

Evidence of Actual Confusion, if Any

Although not necessary to a § 43(a) claim, evidence of actual confusion within the

marketplace is strong evidence of a likelihood of confusion. Universal, 22 F.3d at 1534. 

To be relevant, however, such evidence should demonstrate actual confusion among

consumers within the marketplace. Coherent, Inc. v. Coherent Tech., Inc., 935 F.2d

1122, 1126 (10th Cir. 1991). In its brief, plaintiff offers the following incidents as

evidence of actual confusion:

Heartsprings* Founder, Dr. Embry, testified that after he appeared before

two Kansas Legislative Committees, someone asked whether he was

connected with Heartspring in Wichita. Likewise, after a meeting with an

aide to Senator Dole in Washington, the aide asked how Dr. Embry was

involved with Heartspring in Wichita. After an article about a [Society for

the Preservation and Encouragement of Barber Shop Quartet Singing in

America] local fund raiser mentioned Defendant as the [Society’s] national

charity, Dr. Embry*s travel agent and his accountant both called and

professed ignorance of Plaintiff*s having a fund raiser. Finally, Michael

Krupnick, Plaintiff*s President, testified that a friend had seen the article

and asked what Plaintiff was doing in Kansas.

The district court found this evidence to be of “little weight” because the evidence is

anecdotal and indicates only “isolated instances of possible confusion.” Jordache, 828

F.2d at 1487 (“[W]hile customer enquiry evidence is admissible and relevant, standing

alone with no other evidence it is insufficient proof of actual confusion.”). Further, the

court noted, the plaintiff’s proffered evidence does not indicate confusion among

consumers, only random acquaintances, and therefore is de minimis. Universal, 22 F.3d

at 1535 (isolated instances of actual confusion are de minimis and insufficient to establish
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a genuine issue of material fact). Accordingly, the district court weighed this factor in

defendant’s favor. We find no error in this analysis.

All Relevant Factors Considered as a Whole

As we emphasized before, all relevant factors must be weighed to determine the

likelihood of confusion. See Beer Nuts, 805 F.2d at 925. Because no single factor is

dispositive, even if the district court incorrectly analyzes one or more factors, a genuine

dispute of material fact will not exist if all relevant factors, properly analyzed and

considered together, nonetheless indicate consumers are not likely to be confused. See,

e.g., Universal, 22 F.3d at 1527 (although the appropriate standard of review compelled

the appellate court to assume the existence of actual confusion, all factors, when

considered together, nonetheless failed to indicate a likelihood of confusion). 

The district court noted that the virtual identity between the parties’ trade names

and the strength of plaintiff’s suggestive name would indicate a likelihood of confusion. 

In the court’s view, however, these two factors are insufficient to indicate a likelihood of

confusion when the other relevant factors are considered. Accordingly, the court held “no

reasonable fact-finder could conclude that a likelihood of confusion exists, and summary

judgment is therefore appropriate for the defendant.” 

This conclusion is well supported by the record. As the district court found,

plaintiff Heartsprings’ name is not prominently presented to the public and is not

presented in a uniform stylized logo, as is defendant Heartspring’s name. The evidence
- 17 -

clearly indicates defendant Heartspring did not choose its name based on a desire to

associate itself with plaintiff’s mark or benefit from plaintiff’s goodwill or reputation. 

The parties offer distinctly different products and services and conduct different

marketing campaigns, aimed at different portions of the public. The high degree of care

consumers are likely to exercise in selecting defendant’s unique and expensive services

further reduces the possibility of consumer confusion between plaintiff’s and defendant’s

marks. Furthermore, there is no evidence of actual confusion within the consuming

public. Beyond the virtual identity between the parties’ names and the fact the parties

conduct business within the very broad category of products for children, there is little

overlap between the parties’ products, services or marketing strategies. On this record,

we cannot find clear error in the district court’s failure to find a likelihood of confusion;

indeed, we have affirmed a similar conclusion based on an analogous, but more

compelling, record. See Coherent, 935 F.2d at 1125 (both parties manufactured related

laser products, both parties sold their products to the U.S. government, and both parties

were listed in the Laser Focus Buyers’ Guide). Summary judgment for defendant

Heartspring is therefore appropriate, and the district court judgment is AFFIRMED.

Table of Figures

Figure 1. Front cover, plaintiff Heartsprings’ publication, “Pathways to Resiliency: I

help build peace in _____.” 
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Figure 2. Inside cover, plaintiff Heartsprings’ publication, “Pathways to Resiliency: I

help build peace in _____.”

Figure 3. Front cover, plaintiff Heartsprings’ publication, “PeaceBuilders: Action

Guide.”

Figure 4. Inside cover, plaintiff Heartsprings’ publication, “PeaceBuilders: Action

Guide.”

Figure 5. Defendant Heartspring’s advertisement from Exceptional Parent, March

1993 at 87.

Figure 6. One of defendant Heartspring’s promotional brochures.
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Figure 1. Front Cover, plaintiff Heartsprings’s publication, “Pathways to Resiliency: I

help build peace in _____.” 
- 20 -

Figure 2. Inside Cover, plaintiff Heartsprings’s publication, “Pathways to Resiliency: I

help build peace in _____.”
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Figure 3. Front Cover, plaintiff Heartsprings’s publication, “PeaceBuilders: Action

Guide.”
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Figure 4. Inside Cover, plaintiff Heartsprings’s publication, “PeaceBuilders: Action

Guide.”
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Figure 5. Defendant Heartspring’s advertisement from

Exceptional Parent, March 1993 at 87.
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Figure 6. One of defendant Heartspring’s promotional brochures.