```

[Federal Register Volume 79, Number 96 (Monday, May 19, 2014)]
[Notices]
[Pages 28744-28745]
From the Federal Register Online via the Government Printing Office [www.gpo.gov]
[FR Doc No: 2014-11389]

=======================================================================
-----------------------------------------------------------------------

DEPARTMENT OF HOMELAND SECURITY

[Docket No. DHS-2013-0032]

Agency Information Collection Activities: Proposed Collection; 
Comment Request; Generic Clearance for the Collection of Qualitative 
Feedback on Agency Service Delivery

AGENCY: National Protection and Programs Directorate, DHS.

ACTION: 30-Day notice of submission of information collection approval 
from

[[Page 28745]]

the Office of Management and Budget and request for comments.

-----------------------------------------------------------------------

SUMMARY: As part of a Federal Government-wide effort to streamline the 
process to seek feedback from the public on service delivery, the 
Department of Homeland Security (DHS), National Protection and Programs 
Directorate (NPPD), Office of the Chief Information Office has 
submitted a Generic Information Collection Request (Generic ICR): 
``Generic Clearance for the Collection of Qualitative Feedback on 
Agency Service Delivery'' to OMB for approval under the Paperwork 
Reduction Act (PRA) (44 U.S.C. 3501 et. seq.).

DATES: Comments are encouraged and will be accepted until June 18, 
2014. This process is conducted in accordance with 5 CFR 1320.10.

ADDRESSES: Written comments may be submitted to the Office of 
Information and Regulatory Affairs, OMB. Comments should be addressed 
to OMB Desk Officer, DHS, Office of Civil Rights and Civil Liberties. 
Comments must be identified by DHS-2013-0032 and may be submitted by 
one of the following methods:
     Federal eRulemaking Portal: http://www.regulations.gov.
     Email: oira_submission@omb.eop.gov. Include the docket 
number in the subject line of the message.
     Fax: (202) 395-5806
    Instructions: All submissions received must include the words 
``Department of Homeland Security'' and the docket number for this 
action. Comments received will be posted without alteration at http://www.regulations.gov, including any personal information provided.

FOR FURTHER INFORMATION CONTACT: To request additional information, 
please Contact: DHS/NPPD, Office of the Chief Information Office, nppd-prac@hq.dhs.gov.

SUPPLEMENTARY INFORMATION: 
    Title: Generic Clearance for the Collection of Qualitative Feedback 
on Agency Service Delivery.
    Abstract: The proposed information collection activity provides a 
means to garner qualitative customer and stakeholder feedback in an 
efficient, timely manner, in accordance with the Administration's 
commitment to improving service delivery. By qualitative feedback we 
mean information that provides useful insights on perceptions and 
opinions, but are not statistical surveys that yield quantitative 
results that can be generalized to the population of study. This 
feedback will provide insights into customer or stakeholder 
perceptions, experiences and expectations, provide an early warning of 
issues with service, or focus attention on areas where communication, 
training or changes in operations might improve delivery of products or 
services. These collections will allow for ongoing, collaborative and 
actionable communications between the Agency and its customers and 
stakeholders. It will also allow feedback to contribute directly to the 
improvement of program management.
    Feedback collected under this generic clearance will provide useful 
information, but it will not yield data that can be generalized to the 
overall population. This type of generic clearance for qualitative 
information will not be used for quantitative information collections 
that are designed to yield reliably actionable results, such as 
monitoring trends over time or documenting program performance. Such 
data uses require more rigorous designs that address: The target 
population to which generalizations will be made, the sampling frame, 
the sample design (including stratification and clustering), the 
precision requirements or power calculations that justify the proposed 
sample size, the expected response rate, methods for assessing 
potential non-response bias, the protocols for data collection, and any 
testing procedures that were or will be undertaken prior fielding the 
study. Depending on the degree of influence the results are likely to 
have, such collections may still be eligible for submission for other 
generic mechanisms that are designed to yield quantitative results.
    NPPD received no comments in response to the 60-day notice 
published in the Federal Register of December 19, 2013 (78 FR 244).
    Below we provide National Protection and Programs Directorate 
projected average estimates for the next three years:
    Current Actions: New collection of information.
    Type of Review: New Collection.
    Affected Public: Individuals and households, businesses and 
organizations, State, Local or Tribal Government.
    Estimated Number of Respondents: Below is a preliminary estimate of 
the aggregate burden hours for this generic clearance. This estimate is 
based on a review of past behavior of the participating sub-components 
and by several individual sub-components' estimates for this ICR. In 
recognition that individual sub-components will differ in how often 
they use this generic clearance, this burden estimate assumes that 2 
sub-components would be the heaviest users and account for 
approximately ten times as great a burden as the other sub-components 
combined. NPPD sub-components will provide more refined individual 
estimates of burden in their subsequent notices.
    Average Expected Annual Number of activities: 15.
    Respondents: 14080.
    Annual responses: 14080.
    Frequency of Response: Once per request.
    Average minutes per response: 34 minutes.
    Burden hours: 7920.3.
    An agency may not conduct or sponsor, and a person is not required 
to respond to, a collection of information unless it displays a 
currently valid Office of Management and Budget control number.

    Dated: May 9, 2014.
Scott Libby,
Acting Chief Information Officer, National Protection and Programs 
Directorate, Department of Homeland Security.
[FR Doc. 2014-11389 Filed 5-16-14; 8:45 am]
BILLING CODE 9110-9P-P
```