<PAGE>

                                                                   EXHIBIT 10.26

CONFIDENTIAL TREATMENT HAS BEEN REQUESTED FOR PORTIONS OF THIS EXHIBIT. THE COPY
FILED HEREWITH OMITS THE INFORMATION SUBJECT TO THE CONFIDENTIALITY REQUEST.
OMISSIONS ARE DESIGNATED AS [****]. A COMPLETE VERSION OF THIS EXHIBIT HAS BEEN
FILED SEPARATELY WITH THE SECURITIES AND EXCHANGE COMMISSION.

                        ENTERPRISE USER LICENSE AGREEMENT

                               I. Summary of Terms

1.       Nature of Summary

This "Summary of Terms" ("ST") is a statement of some of the principal pricing
terms of the Agreement and a summary of some of the "Terms and Conditions"
("T&C") attached hereto. In the event of conflict or inconsistency between this
ST and the T&C, the T&C shall govern. For the complete provisions of the
Agreement, please refer to the T&C. The "Sections" referred to are Sections of
the T&C.

2.       The Parties

Future Information Research Management Inc. ("FIRM")
1230 Avenue of the Americas, 7th Floor, New York, NY 10020 - USA.

Client

Name:             Greenfield Online, Inc.
Address:          21 River Road, Wilton, CT 06897
Tel.:             203-834-8585
Fax:              203-834-8686
Email:

3.       Licensed Location (Section 5.1.1)

15 River Road, Wilton, CT

4.       Annual Fee (US$) (Section 11)

<TABLE>
<CAPTION>
Annual Fixed Price Transaction Fee:  See Schedule 4                  Ref Schd. 4
---------------------------------------------------                  -----------
<S>                                                                  <C>
Annual Enterprise License Fee                                        $    [****]
Annual Maintenance Fee, [****]%                                      $         0
Annual Premium Support                                               $    [****]
Annual Spell Checker                                                 $    [****]
U.S. Server installation (unlimited CPUs)                               Included
Total (US$)                                                               [****]
</TABLE>

5.       Training and Implementation Fees (Sections 13 and 14)

<PAGE>

<TABLE>
<S>                                                                      <C>
Onsite Training - Standard Confirmit Course, 2 days (class maximum
of 6 authorized Users - excluding travel and expenses) (Course Type 1)   $[****]

Onsite Training - J-Scriptinging in Confirmit Course, 4 days (class
maximum of 6 authorized Users - excluding travel and expenses)
(Course Type 4)                                                          $[****]

Onsite Training - Software Administration Course, half day (class
maximum of 6 authorized Users - excluding travel and expenses            $[****]

Onsite Software Installation (not including Travel and Expenses)         $[****]

Consultancy Fees (Section 14)

Additional Designated Support Contacts @ U.S. $3,000 each annually       $     0

TOTAL                                                                    $[****]
</TABLE>

6.       Effective Date (Section 1.2)

7.       Delivery Date (Sections 3 and 4)

8.       Terms of Payment (Section 15)

Annual Fixed Price Fee to be paid annually at the beginning of each one year
term, the first annual payment to be made on the Effective Date. OTHER INVOICE
CHARGES TO BE PAID AS THEY ACCRUE. INVOICES ARE TO BE PAID NO LATER THAN 30 DAYS
FROM RECEIPT OF INVOICE. All prices are exclusive of applicable taxes and
duties, for which Licensee is responsible. Late payments will be charged 10% per
annum.

9.       Confirmation of Order

CLIENT hereby orders the Software at the above stated agreed prices and subject
to the conditions included in this Agreement. This Agreement becomes binding on
both Parties upon the Parties' execution of the T&C.

PLEASE FAX A SIGNED COPY TO 510-653-8584.

<TABLE>
<CAPTION>
Purchase
 Order #
---------
<S>             <C>
Date:           October 21, 2002
Name/Title:     Dean A. Wiltse, CEO Robert E. Bies CFO
Signature:      /s/ Robert E. Bies
</TABLE>

                                       -2-

<PAGE>

II.      Terms and Conditions

1.       Parties and Contract Documents

         1.1.     The Parties to this Enterprise User License Agreement (this
"Agreement") are Future Information Research Management, Inc. ("FIRM") and
Greenfield Online, Inc., a Delaware corporation, (the "Client ").

         1.2.     FIRM and Client (the "Parties") enter into this Agreement as
of October 15, 2002 (the "Effective Date"). The Agreement consists of (a) the
"Terms and Conditions" ("T & C'); (b) the attached Exhibits and Schedules, to
the extent they are expressly referred to and incorporated in the T & C; (c) the
"Summary of Terms of Enterprise User License Agreement" ("ST") affixed as a
cover page to the T&C, to the extent it is expressly referred to and
incorporated in the T & C; and (d) any other documents that are expressly
referred to and incorporated in the T&C.

         1.3.     In the event of conflict or inconsistency between the T&C on
the one part and the Exhibits and Schedules, ST or any other referenced or
incorporated document on the other, the T&C shall govern.

2.       Recital of Background Facts

         2.1.     FIRM licenses, markets, maintains and supports the "Confirmit"
information management and research system, including the "Confirmit" software
application, related user documentation and other related materials, and
provides certain other services and products related thereto.

         2.2.     Client wishes to obtain a license to use Confirmit and to
obtain from FIRM certain other services and products further specified in this
Agreement, and FIRM wishes to license Confirmit to Client and provide such other
services and products.

3.       License to Use and Term of License

         3.1.     Subject to the terms of this Agreement, FIRM hereby grants
Client a non-exclusive, non-transferable license to use the Confirmit software
specified in Schedule I (the "Licensed Software") for a period of one (1) year
(the "Initial Term") beginning on the "Delivery Date" indicated on the attached
ST (the "Delivery Date").

         3.2.     The Agreement may be extended for one or more subsequent
one-year periods ("Term Extensions"). Unless the Agreement has already been
terminated in accordance with the provisions of Section 24 below or otherwise,
the Agreement automatically extends for an additional one year period, unless
either Party notifies the other Party no later than 60 days prior to expiration
of the agreement and no later than 30 days after the expiration of the pending
contract period, otherwise the Agreement will not be extended. The Initial Term
and subsequent Term Extensions, if any, will be referred to collectively as the
"Term" of the Agreement.

         3.3.     Client's license to use the Licensed Materials is
non-exclusive, and client acknowledges that FIRM may freely and without
liability to FIRM make the Licensed Materials available to other users,
including Client's competitors.

4.       Delivery and Installation

         4.1.     No later than the Delivery Date, FIRM shall deriver to Client
one copy of the Licensed Software, one copy of the documentation for the
Licensed Software ("Documentation") and any related materials specified in
Schedule 1 (collectively, the Licensed Software, the Documentation and the
related materials, if any, are referred to as the "Licensed Materials").

         4.2.     It is Client's responsibility to make available on or before
the Delivery Date a fully tested and operational hardware/software configuration
("Client's Server") meeting FIRM's system requirements for the operation of the
Licensed Software as set forth in Schedule 1. The System requirements may
undergo changes from

                                       -3-

<PAGE>

time to time. Client will receive notice of the changes by publication on the
Confirmit Extranet (www.confirmit/extranet.com).

         4.3      Delays in the delivery, installation or operation of the
Licensed Software because Client's Server fails to meet FIRM's requirements or
because of Client's failure properly and in a timely manner to perform
pre-installation preparation of Client's Server or to properly install the
Licensed Software on Client's Server shall not constitute a breach of the
Agreement by FIRM, nor shall such delays release Client from any of its
obligations under this Agreement. Additional costs incurred by FIRM as a result
of such delays are chargeable to Client.

5.       Scope of The License

         5.1.     Location

                  5.1.1.   Client may install and operate the Licensed Software
only on Client's Server at the location indicated on the ST (the "Licensed
Location") if Client's Server is not operational, then Client may operate the
Licensed Software on Client's disaster recovery, If Client wishes to install and
operate the Licensed Software on one or more additional servers in other
locations. Client must obtain from FIRM a separate license for each additional
server location and pay the applicable fee for such License.

                  5.1.2.   Client may move Client's Server from a Licensed
Location to another location, which then becomes a Licensed Location, but shall
notify FIRM in writing or by e-mail of any such change in location within five
(5) business days of such change.

         5.2.     Designated Users

                  5.2.1.   The Client, as the system administrator, will issue
user identification codes ("User ID") to those of its employees who will be
using the Licensed Software ("Designated Users") before they are granted access
to the Licensed Software.

         5.3      Affiliate

                  5.3.1.   The license granted to Client to use the Licensed
Software shall include use by entities in which Client holds an ownership
interest of at least 51% and with respect to which Client exercises operational
control ("Affiliates"). Before issuing User IDs to employees of Affiliates,
Client shall (a) notify FIRM of its intention to do so, (b) document that the
Affiliate is, in fact, an "Affiliate" as defined herein, and (c) cause the
Affiliate to provide to FIRM a written acknowledgement in a form acceptable to
FIRM and signed by an authorized representative of the Affiliate that the
Affiliate acknowledges and will be bound by this Agreement.

6.       Permitted Uses of the Licensed Materials

         6.1.     Client may use the Licensed Materials to process Client's own
data for its own internal and commercial business purposes. Client may not grant
to its customers a User ID or permit them to use a User ID to access the System
for the purpose of authoring a web questionnaire.

         6.2      Client may make one back-up copy of the Licensed Software if
necessary to operate the Licensed Software in accordance with the terms of this
Agreement. Client may make copies of any part of the Documentation to the extent
reasonably required for the operation of the Licensed Software by Designated
Users.

7.       Prohibited Uses of the Licensed Materials

         7.1.     Client shall not use the Licensed Materials to provide data
processing services or similar or related services to any third party, nor as
part of a network other than as required for concurrent use of the Licensed
Software by Designated Users.

                                       -4-

<PAGE>

         7.2.     Client shall not translate, modify, rearrange, reverse
engineer, reverse assemble, disassemble, or convert the Licensed Software or any
other Licensed Materials for any purpose, nor shall Client arrange or create any
derivative works based on the Licensed Software or on any other Licensed
Materials.

         7.3.     In using the Licensed Software, Client shall comply with all
applicable civil and criminal laws and regulations, whether local, state or
federal, governing the collection, processing and dissemination of data, Client
shall not use the Licensed Software for any illegal purpose or in any unlawful
manner.

         7.4.     Before June 1, 2001, Client shall not use the Licensed
Software to conduct panel research on servers located within the United States.
This restriction only applies if Client's principal business is within the
market research industry.

8.       Contract Administration

         8.1.     Client shall designate (1) a primary support contact
("Designated Support Contact") who shall act as the conduit for all requests
from Client to FIRM regarding the use of and user support related to the
Licensed Software; and (2) a technical administrator ("Technical Administrator")
who will act as FIRM's client contact with respect to all matters relating to
the installation and maintenance of the Licensed Software, and to matters
involving upgrades, troubleshooting and repair of the Licensed Software.

         8.2.     Before assuming the function of Designated Support Contact,
the designated individual shall undergo training in the use of the Licensed
Software as prescribed by FIRM.

         8.3.     Client may, at its option, designate additional employees as
subordinate support contacts ("Additional Support Contacts") who, once
designated, shall be authorized to exercise some or all of the Designated
Support Contact's functions. For each Additional Support Contact designated,
Client shall incur a annual charge of $3,000. Client shall promptly notify FIRM
of any changes with respect to Client's Additional Support Contacts.

9.       User Support

         9.1.     FIRM will provide to Client during the Term of the Agreement
the technical support, error correction and user support described in Schedule
2. It is Client's responsibility to provide FIRM the remote access to Client's
Server requiring such support. FIRM's inability to provide support due to lack
of adequate access to Client's Server shall not constitute breach by FIRM.

         9.2.     Error reports and requests for technical and user support must
be submitted by e-mail to support@confirmit.com by the Technical Administrator
or the Designated Support Contact. Error reports shall be accompanied by a
detailed description of events immediately preceding the occurrence of the
error, and shall, if possible, attach the error message.

         9.3.     Upon Client's request, FIRM will provide Client on-site
support at Licensed Locations at the. rates listed for such support in Schedule
3. In addition to the regular charges for on-site support, Client shall
reimburse FIRM its reasonable costs and expenses incurred in connection with
on-site support, such as travel expenses, hotel expenses end rental car costs.

10.      System Maintenance

         10.1.    During the term of this Agreement and to the extent FIRM deems
it necessary and proper FIRM will provide to Client system maintenance in the
form of Maintenance Releases, Software Modifications and New Versions of the
Licensed Software. Maintenance Releases correct faults, add functionality or
otherwise amend, improve or upgrade the Licensed Software. Modifications are
releases providing expanded functionality for or technical improvements to the
Licensed Software. A New version of the Licensed Software is a redesigned
software package intended to replace the Licensed Software in its entirety.

         10.2.    Maintenance Releases concerning the Licensed Software and
Modifications and New Versions of the Licensed Software will be made available
to Client at no extra charge. To the extent Client requires FIRM's

                                       -5-
<PAGE>

assistance to install or make operational such Maintenance Releases,
Modifications or New Versions, FIRM will charge for such assistance at the then
applicable rates for Professional Services as indicated in Schedule 3 and
require reimbursement of reasonable travel and expenses incurred. It is Client's
responsibility to provide FIRM the remote access to Client's Server requiring
such assistance, and FIRM's inability to do so as a result of inadequate access
to Client's Server shall not constitute breach by FIRM.

         10.3. If Client falls to acquire and install a Maintenance Release
within six months of the time it becomes available, FIRM is released from all
maintenance, service and customer support obligations under this Agreement. In
addition, the Limited Warranty made by FIRM in Section 16.3 below shall
thereafter be void.

         10.4. If, after FIRM has released two successive New Versions, Client
fails to acquire and install at least one of the two New Versions within twelve
months of the release of the most recent of the two New Version, FIRM shall be
released from any further maintenance, service and customer support obligations
under this Agreement. Moreover, the Limited Warranty made by FIRM in Section 17,
below shall thereafter be void.

         10.5. As part of the release of New Versions of the Licensed Software,
FIRM may offer Client, as an option, specialized add on modules ("Specialized
Modules") upon terms established by FIRM.

         10.6. Any Maintenance Release, Modification, New Version or Specialized
Module that the Client acquires and installs on Client's Sewer becomes part of
the Licensed Software for the purposes of this Agreement.

11.      Software License Fees and Transaction Fees

         11.1. In consideration of the use of the Licensed Materials, and for
related system maintenance and customer support, Client shall pay to FIRM an
annual enterprise license fee (the "License Fee") and an annual fixed price
transaction fee (the "Transaction Fee"). The annual License Fee and the annual
Transaction Fee for the first year of the Term are set forth on the ST.

         11.2. Payment of the Transaction Fee allows Client to use the Licensed
Software to perform an annual number of transactions not to exceed the maximum
indicated on the ST. A "Transaction" is defined in this context as one completed
response to one questionnaire by one respondent. Client may at all times request
and obtain increases in the maximum number of annual Transactions by paying
additional Transaction Fees as established by FIRM.

         11.3. Prepaid Transactions must be performed within the one-year period
for which they were purchased. Unused prepaid Transactions shall not carry over
to subsequent one-year periods of the Term.

12.      Ownership of the Licensed System and the Licensed Materials

         12.1. FIRM and parties from which FIRM derives its rights to license
the Licensed Materials (collectively, the "Owners") hold all rights therein,
including, but not limited to, all intellectual property rights, such as
patents, copyrights, design rights, trade marks, service marks, trade secrets,
know-how, database rights and actual property rights ("Intellectual Property
Rights") relating to the Licensed Materials. This Agreement conveys to Client
only the rights expressly granted Client to use the Licensed Materials within
the limits and subject to the restrictions established by this Agreement. All
other rights, including, but not limited to, all Intellectual Property Rights
shall remain in the Owners.

         12.2. Client shall keep the Licensed Materials free and clear of all
claims, encumbrances, and liens and any act of the Client purporting to create
such claims, encumbrances, or liens shall be void, Client shall promptly notify
FIRM if Client becomes aware of unauthorized access to, use of or copying of
Leased Materials by any third party.

         12.3. Client shall not remove, suppress of modify any proprietary
marking, including any trade mark or copyright notice appearing in the Licensed
Materials, and shall incorporate all such proprietary markings in any copy of
the Licensed Materials Client makes in accordance with the preceding Section or
otherwise.

                                      -6-
<PAGE>

         12.4. All rights to modifications Client makes to the Licensed
Materials and to software products derived from the Licensed Materials that
Client may create shall belong to the Owners, whether such products and
modifications arc made in violation of this Agreement or not.

13.      Training

         13.1. Upon request, and subject to availability and to payment of the
charges established by FIRM, FIRM will train and certify one or marc of Client's
employees in the use of the accused Software. With respect to the Designated
Support Contact such training is mandatory.

14.      Professional and Other Special Services

         14.1. Subject to availability and to the Parties' agreement concerning
pricing mid other terms, FIRM will, upon Client's request, provide to Client
professional services such as programming of customized questionnaires,
implementation of surveys, technical consulting services, and customized systems
development and software engineering services (collectively, "Special
Services").

         14.2. FIRM will maintain standard hourly rates for Special Services.
The standard hourly rates in effect as of the Effective Date are listed in
Schedule 3.

15.      Payments, Invoices and Price Increases

         15.1. Client shall pay the fees and charges coming due under this
Agreement promptly and in full. The Annual License Fee and the Annual
Transaction Fee are payable in full at the beginning of each one-year period of
the Term; the first annual payment coming due on die Effective Date. Other fees
and charges become due as and when they arc incurred. Payments shall be made no
later than thirty (30) days after FIRM submits an invoice to Client for the fees
and charges in question.

         15.2. If Client fails to pay an invoice when due, FIRM shall be
entitled to late charges at the rate of ten percent (10%) per annum of the
unpaid balance from the date the invoice originally came due. Imposition of late
charges shall be without prejudice to FIRM's right to seek other remedies.

         15.3. The fees and costs due to FIRM for the license and the services
provided under this Agreement are subject to periodic increases. Such increases
shall occur no more frequently than once every 6 months.

         15.4. Increases in the various fees charged to Client under this
Agreement shall become applicable to Client as follows:

                  15.4.1. Increases in the License Fee shall lake effect at the
beginning of each Term Extension, provided that FIRM has given Client written
notice of the increase no later than sixty (60) days before the expiration of
the Initial Term or the current Term Extension, as the case may be.

                  15.4.2. An increase in the Transaction Fees shall take effect
60 days after FIRM has notified Client of the increase.

                  15.4.3. An increase in standard fees and charges or Special
Services shall take effect immediately, except that Special Services already
contracted for shall be completed at the rates in effect at the time Client
requested the Special Services.

16.      Warranties

         16.1. Each Party warrants and represents (a) that it has the right and
authority to enter into and perform its obligations under this Agreement; and
(b) that it shall, at its own expense, comply with all laws, regulations and
other legal requirements that apply to the Party and to this Agreement,
including, but not limited to, laws relating to Intellectual Property Rights, to
the right to privacy and to defamation.

                                      -7-
<PAGE>

         16.2. FIRM represents that it has no knowledge indicating that the
Licensed Materials infringe or otherwise violate the Intellectual Property
Rights of any third party.

         16.3. Subject to the Warranty Disclaimer in Section 17, below, FIRM
further provides the following limited warranty (the "Limited Warranty"): FIRM
warrants that the Licensed Software will perform substantially as described and
specified in the Documentation for a period of 90 (ninety) days from the
Delivery Date, or, as the case may be, from the date of the installation of a
Maintenance Release, Modification, Specialized Module or New Version. FIRM
further warrants that any services provided under this Agreement will be
performed in accordance with generally accepted industry practices and
performance standards.

         16.4. The Limited Warranty does not cover failures, criers and
malfunctions caused in whole or in significant part by (a) failure of the
Client's Server to satisfy FIRM's systems requirements in effect at the time of
occurrence; (b) defects or malfunctions in Client's Server', (c) changes Client
makes in the configuration or settings of Client's Server without FIRM's
written, approval; (d) modifications in the Licensed Software that have not been
performed by FIRM or approved by FIRM in writing; (e) Client's misuse or faulty
operation of the Licensed Software; (f) Client's use of the Licensed Software in
combination with other software or equipment without FIRM's express prior
written consent; or (g) Client's operation of the Licensed Software in a
location that is not a Licensed Location.

         16.5. Client acknowledges that the Licensed Software has not been
designed to meet Client's individual or special requirements, and that FIRM does
not warrant that the operation of Licensed Software will be uninterrupted or
error-free.

         16.6. As a condition for invoking the Limited Warranty, Client must
give FIRM written notice of the failure, error or malfunction Client complains
of as soon as it comes to Client's attention, and in no event later than 90
(ninety) days after the Acceptance Date.

         16.7. If a problem FIRM has tried to resolve on the assumption that it
falls within the Limited Warranty does not in fact do so, Client shall pay for
the support and other services FIRM has provided to solve the problem at the
rates FIRM ordinarily charges for professional services and shall also reimburse
FIRM any travel and expenses FIRM has incurred in connection with its efforts to
solve the problem.

         16.8. The functionalities offered by the Licensed Materials may vary
over time. FIRM does not warrant all functionalities available at any given time
during the Term of the Agreement will continue to be available at all times
thereafter, nor does FIRM warrant that Client will perceive upgrades introduced
during the Term as improvements.

17.      FIRM's Warranty Disclaimer

         17.1. THE WARRANTY PROVIDED IN SECTIONS 16.1 AND 16.2, ABOVE AND THE
LIMITED WARRANTY ARE THE ONLY WARRANTIES MADE BY FIRM. THE LICENSED MATERIALS
ARE OTHERWISE PROVIDED "AS IS", AND FIRM EXPRESSLY DISCLAIMS ANY AND ALL OTHER
WARRANTIES, WHETHER EXPRESS, IMPLIED, STATUTORY OR OTHERWISE, WITH RESPECT TO
THE LICENSED SYSTEM AND/OR THE LICENSED MATERIALS AND ANY RELATED SERVICES OR
MATERIALS, INCLUDING ANY WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR
PURPOSE, OR ANY IMPLIED WARRANTY ARISING FROM A COURSE OF DEALING OR COURSE OF
PERFORMANCE. NO ORAL OR WRITTEN INFORMATION PROVIDED BY FIRM OR ITS EMPLOYEES OR
REPRESENTATIVES OR SUPPLIERS WILL CREATE ANY WARRANTY, AND THIS WARRANTY
DISCLAIMER SUPERSEDES ANY SUCH INFORMATION.

18.      Limitation of Remedies

         18.1. In the event of a breach of the Limited Warranty, Client's sole
remedy and FIRM's sole obligation is that FIRM shall utilize its best efforts to
repair of correct, at FIRM's own expense, the error, defect or malfunction
giving rise to the breach. Such repair or correction may be by way of patch,
workaround or otherwise, or, at FIRM's option, by replacing the Licensed
Software in whole or in part. If FIRM concludes that it is unable to make the

                                      -8-
<PAGE>

Licensed Software perform as warranted within a reasonable time or at a
reasonable cost, FIRM may refund the fees Client has paid under this Agreement
and terminate the Agreement.

19.      Limitation of Liability

         19.1. FIRM SHALL NOT UNDER ANY CIRCUMSTANCES, INCLUDING FIRM'S AND ITS
EMPLOYEES' SIMPLE NEGLIGENCE, BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL,
CONSEQUENTIAL, PUNITIVE OR EXEMPLARY DAMAGES ARISING FROM CLIENT'S OR ANY OTHER
PARTY'S USE OF THE LICENSED SYSTEM OR OF THE LICENSED MATERIALS, INCLUDING, BUT
NOT LIMITED TO LOSS OF REVENUE OR PROFITS, OR DAMAGES RESULTING FROM MISTAKES,
OMISSIONS, INTERRUPTIONS, DESTRUCTION OR DELETION OF DATA. VIRUSES, OR DELAYS IN
OPERATION OR TRANSMISSION, IN THE EVENT OF ANY BREACH BY EITHER PARTY OF THIS
AGREEMENT, THE BREACHING PARTY'S LIABILITY SHALL NOT EXCEED THE AMOUNTS PAID TO
FIRM DURING THE PRECEDING TWELVE MONTHS, PLUS, IN THE EVENT CLIENT IS THE
BREACHING PARTY, ANY SUMS DUE AND OUTSTANDING TO FIRM AT THE TIME OF THE DAMAGES
AWARD.

20.      Indemnification

         20.1. FIRM shall have no liability for, and Client shall defend,
indemnify and hold FIRM harmless from and against any claim, including any claim
by a third party for infringement of any Intellectual Property Right or
violation of any law relating to defamation m the right to privacy, arising out
of or related to any use of the Licensed Software or the Licensed Materials by
the Client or any third party by permission of the Client that violates the
terms of this Agreement.

         20.2. Client shall have no liability for, and FIRM shall, subject to
the liability limitations set forth above, indemnify and hold Client harmless
from and against any claim based upon any breach of the covenants or warranties
made by FIRM in this Agreement.

         20.3. FIRM will defend claims brought against Client in the United
States by third parties that Client's use of the Licensed Software consistent
with the terms of this Agreement constitutes infringement of any Intellectual
Property Right under the laws of the United States or any of its states.

         20.4. To be entitled to a defense by FIRM against a third party
infringement claim, Client must (a) notify FIRM of the existence of the claim
immediately upon learning of the claim; and (b) must cede to FIRM the sole right
to control the defense and/or settlement of such claim, so long as the
settlement does not adversely affect Client's rights under the Agreement.

         20.5. If an infringement claim of which FIRM is notified in accordance
with this Section 20 results in a final judgment against Client for a monetary
award, then FIRM will satisfy any such award. If the infringement claim results
in a judgment enjoining Client from using the Licensed Software, FIRM may, at
its sole election, (a) procure for Client a right to continue to use the
Licensed Software or (b) make it non-infringing. In the event FIRM is unable to
either (a) or (b) at a reasonable cost and within a reasonable time, FIRM may
terminate this Agreement and reimburse Client pro rata the sums paid by Client.

21.      Confidential Information

         21.1. Each Party (the "Receiving Party") understands and acknowledges
that during the Term of this Agreement it will have access to information about
the other Party's (the "Disclosing Party") business, business methods, business
plans, customers, business relations, technology and other information that is
confidential and of' great value to the other Party, and the value of which
would be significantly reduced if disclosed to third parties (the "Confidential
Information"). The Parties shall keep all Confidential Information in confidence
and protect its confidentiality in the same way that it protects its own similar
Confidential Information, or better, during the Term for twelve months following
the expiration or termination of this Agreement.

                                      -9-
<PAGE>

         21.2. Confidential Information shall not include information that (a)
becomes part of the public domain through no fault of the Receiving Party; (b)
was in the Receiving Party's lawful possession before the disclosure, and was
not subject to limitations on disclosure or use; (c) is proven by clear and
convincing written evidence to have been independently developed by the
Receiving Party or by persons who have not had access to the Confidential
Information of the Disclosing Party; (d) is lawfully disclosed to the Receiving
Party, without restrictions by a third party who did not acquire the information
from the Disclosing Party; or (e) the Receiving Party is legally compelled to
disclose the information, in which case the Receiving Party shall assert the
privileged and confidential nature of the information and cooperate fully with
the Disclosing Party to protect against and prevent disclosure of any
Confidential Information, and to limit the scope of disclosure and the
dissemination of disclosed Confidential Information by all legally available
means.

         21.3. In the event the Parties, before they entered into this
Agreement, executed a non-disclosure agreement ("NDA") relating, in whole or in
part, to the subject matter of this Agreement, the NDA shall remain in force
during the Term of this Agreement with respect to Confidential Information
disclosed under the NDA. In case of conflict or inconsistency between a
provision of the NDA and a provision of this Section 22 the provision extending
the most substantial protection to the Disclosing Party shall prevail.

22.      Force Majeure

         22.1. Each Party shall be excused from delays in its performance of or
failure to perform its obligations under this Agreement other than payment
obligations, if performance is prevented or delayed by events outside the
Party's ordinary business control, including delays due to third party
connectivity, failure, customer's internal computer failure, telecommunications
failure and similar operational failures. However, in the event a Party's delay
in performance or failure to perform due to such events continues for eight
weeks, the other Party may terminate the Agreement upon thirty (30) days'
written notice.

23.      Record Keeping, Monitoring and Audits

         23.1. Client shall at all times maintain accurate and up-to-date
written records of Client's copying and/or disclosure of the Licensed Materials
or any part thereof. Client shall keep transaction logs and other records of
Client's use of the Licensed Materials, adequate to determine Client's
compliance with this Agreement and the sums due to FIRM. The records shall
conform to such reasonable standards with respect to form and content as FIRM
may establish from time to lime or, in the absence of such standards, in
accordance with good data processing practice commonly accepted in the industry.

         23.2. Client shall make its complete transaction logs relating to
Client's use of the Licensed Software during each one-month period available to
FIRM promptly upon the expiration of such period by transmitting the transaction
logs to an e-mail address to be provided by FIRM. FIRM will, in cooperation with
Client establish a protocol for the extraction and transfer of the transaction
logs designed to minimize Client's administrative burden in connection
therewith.

         23.3. FIRM shall, at all times during the Term of the Agreement, have
the right to monitor Client's operations with respect to the Licensed Software.
FIRM shall also have the right In Inspect and copy Client's books and records
relating to the Licensed Software and the Licensed Materials. Such right shall
include, without limitations, the right to inspect and copy Client's books and
records referenced in Subsection 1 of this Section 23, and any other books or
records reasonably likely to contain information hearing on Client's compliance
with the terms and provisions of this Agreement or the sums due FIRM under the
Agreement.

         23.4. FIRM shall give Client notice in writing of FIRM's Intent to
conduct inspection and copying in accordance with Subsection 23.3 no less than
ten (10) working days before the inspection is scheduled to take place. The
inspection shall occur during normal business hours. FIRM's right to conduct an
inspection shall not be exercised more frequently than once every three (3)
months.

                                      -10-
<PAGE>

24.      Termination Rights

         24.1. Each Party shall have the right to terminate this Agreement
effective immediately in the event the other Party is in material breach of this
Agreement and otherwise as provided in this Agreement. Client shall be deemed to
be in material breach if, without limitation, Client (a) grants individuals
other than Designated Users access to the Licensed Software; (b) installs and
uses the Licensed Software in a location other than a Licensed Location; (c)
uses the Licensed Software or permits the use of the Licensed Software in
violation of Section 7 or Section 12, above; (d) violates its obligation to keep
Confidential Information in confidence under Section 22, (e) fails to submit to
FIRM Client's transaction logs as required by Subsection 23.2 for three
consecutive 30-day periods or (e) fails to pay amounts due to FIRM under the
Agreement in a timely manner and thereafter fails to cure the payment default
within five (5) business days after Client receives written notice of the
default from FIRM.

         24.2. Either Party may terminate the Agreement if the other Party
becomes insolvent, becomes the subject of bankruptcy proceedings, or comes under
the administration of a receiver or administrator.

         24.3. When this Agreement is terminated or expires, the Client shall
immediately, and in no event later than fourteen (14) business days alter the
termination or expiration, return to FIRM or destroy all copies of the Licensed
Software and other Licensed Materials. Within thirty (30) days of the
termination or expiration of the Agreement Client shall through a director or
other officer certify in writing under penalty of perjury that it has fully
complied with its obligations under this Section 24.

         24.4. The termination or expiration of the Agreement shall terminate
all of the Parties' rights and obligations, including rights and obligations to
support and maintenance, but with the exception of payment obligations and other
rights and obligations that may have accrued before the date of termination or
expiration, including, without limitation rights and obligations under Sections
12 and 21.

25.      Taxes

         25.1. Client agrees to pay any sales, use, ad valorem, personal
property or general intangibles tax and any registration fees arising out of
this Agreement and the transactions contemplated herein, except for any taxes or
fees based upon the gross income of FIRM.

         25.2. Client shall not deduct from payments to FIRM any amounts paid or
payable to third parties, however designated.

26.      Assignment

         26.1. Client does not have and shall not receive under this Agreement
any right to assign, transfer or distribute the Licensed System or the Licensed
Materials, in whole or in part, to any third party, for consideration or
otherwise, by license, sale, lease, loan, rental or otherwise. However, this
restriction on transfer shall not apply to any transfer of the totality of
Client's rights under the Agreement to any person, firm, organization,
corporation, or other entity which succeeds to the business of the Client by
acquisition, merger, reorganization, or otherwise.

27.      Non-solicitation

         27.1. Bach of the parties covenants with the other that, for the Term
of this Agreement, and for a period of twelve (12) months following its
termination or expiration, the Party will not, either directly or indirectly,
induce or attempt to induce any employee of the other Party who has been engaged
in the negotiation or administration of the Agreement to leave the employment of
the other Party.

28.      Export Restrictions

         28.1. Client shall be responsible for, and shall pay all costs in
connection with Client's compliance with applicable export and import laws, and
regulations with respect to sharing the Licensed Materials (to the extent
permitted by this Agreement), with its employees, affiliates and associates
outside the United States.

                                      -11-
<PAGE>

29.      Jurisdiction, Choice of Forum and Choice of Law

         29.1. This Agreement shall be construed in accordance with governed by
the laws of the State of California, not including its choice of law provisions.
The Parties agree to negotiate in food faith to resolve disputes arising under
this Agreement. Any dispute relating to the interpretation and/or performance of
or otherwise arising under this Agreement that cannot be resolved by good faith
negotiations shall be resolved by means of binding arbitration conducted in San
Francisco, California, in accordance with the rules of the American Arbitration
Association, Judgment upon an arbitration award issued by the tribunal may be
entered by any State or Federal Court within California with appropriate
jurisdiction. It is the intention of the Parties that this Agreement to
arbitrate be irrevocable. The agreement to arbitrate disputes shall not preclude
either Party from seeking injunctive or other provisional relief to prevent
infringement of Intellectual Property Rights or the unlawful disclosure of
Confidential Information.

30.      Notification

         30.1. Notices required under this Agreement shall be in writing and
addressed to the Parties at the addresses indicated on the ST or as
appropriately updated. Notices required by Sections 3.2 and 24.1 shall be by
certified mail.

31.      Miscellaneous

         31.1. If any term(s), provision(s), covenant(s), or condition(s) of
this Agreement is held by a Court or other tribunal of competent jurisdiction to
be invalid, void, or unenforceable, the remainder of the provisions shall remain
in full force and effect and shall in no way be affected, impaired, or
invalidated.

         31.2. This Agreement contains the entire agree meat between the Parties
relating to its subject matter, and supersedes any previous communication,
representation or promise, whether written or oral. The Parties acknowledge that
they have placed no reliance on any promise or representation not incorporated
in this Agreement, and have not been induced to enter into this Agreement by any
such promise or representation. Any subsequent agreement which modifies any part
of this Agreement must be in writing, must be expressly designated as a
modification of this Agreement, and must be signed by both Parties.

         31.3. All waivers must be in writing. A waiver of or failure to enforce
a provision of or right under this Agreement on one or more occasions shall not
be deemed a waiver of the provision or right in question or any other provision
of right under this Agreement on any future occasion.

         31.4. This Agreement may be executed in counterpart, each of which will
be considered an original but all of which together will constitute the same
instrument.

         31.5. The language of Section 2 and the headings of the Sections of
this Agreement are included for convenience and are not to be used in
interpreting the Agreement.

         31.6. The Parties shall have the status of independent contractors
relative to each other, and nothing herein shall be deemed to place the Parties
in the relationship of employer-employee, principal-agent, franchisor-franchisee
or partners in a joint venture.

                                      -12-
<PAGE>

32.      Execution

         32.1 This Agreement shall be effective as of the Effective Date upon
execution of the Parties' duly authorized representatives as set forth below.

FUTURE INFORMATION RESEARCH MANAGEMENT

Date:                          10-24-02

Name/Title:                    Bjorn Haugland - Founder
                               Tore Haggnen - CEO Firm Inc.

Signature:                     /s/ Tore Haggnen

Client:

Date:                          10-24-02

Name/Title:                    Dean Wiltse - Chief Executive Officer
                               Robert E. Bies - CFO

Signature:                     /s/ Robert E. Bies

                                      -13-
<PAGE>

SCHEDULE 1

1.       LICENSED SOFTWARE

         Entitled Confirmit, a full description of the functionality of which is
         detailed in the End User Manual supplied with the Licensed Software
         upon installation.

2.       DOCUMENTATION

         End User Manual
         Installation Manual
         Technical Overview
         Confirmit Administrator Manual
         Maintenance Manual
         Software Prerequisites

3.       HARDWARE CONFIGURATION

         Make Type:                        Microsoft
         Web Server:                       MIS iiS 4.0 with WWW, SMTP and MTS
         Database Server:                  MS SQL Server 7.0
                                           POET Object Server Suite (included
                                           in the installation set-free)

4.       SOFTWARE ENVIRONMENT

         Operating System and Version:     Windows 2000 (English Version) -
                                           alternatively
                                           NT 4.0 SP6 (English Version)

         Presentation:                     MS Office 2000 SPI (only Powerpoint,
                                           Excel, Word) SR2 SPSS 10.0 First
                                           Impression

         Browser                           Internet Explore 5.0 or 5.5 (English
                                           Version) - alternatively 4.0
                                           (English Version) caveat: will
                                           result in loss of some functionality)

5.       CLIENT CONTRACT ADMINISTRATION CONTACTS

         a.       Support Contact:

                  Address:

                  Phone:

                  e-mail:

         b.       Technical Administrator:

                  Name:

                  Address:

                  Phone:

                  e-mail:

                                      -14-
<PAGE>


SCHEDULE 2

SUPPORT SERVICE

I.    GENERAL

The Support Service includes explanation and guidance in producing
questionnaires and reports, including questionnaire layouts, respondent
handling, basic skip logics and pre-code masks, basic template preparation, use
of standard validations, error code interpretations and other authoring-related
topics. The service is available during Standard Support Hours by e-mail to
support@confirmit.com.

Assistance outside ordinary authoring support is considered an "Additional
Service" subject to the rates stipulated in Schedule 3. Additional Services are
e.g. support of Customer Tailored Functions (developed by FIRM on Client's
request), J-script-/HTML-/SQL-assistance, checking and editing of respondent
lists, any programming (in whole or in part) of questionnaires/ reports, and
quality assurance/checking of programming, as further described in Schedule 3.

II.   STANDARD SUPPORT HOURS AND RESPONSE TIME

The FIRM Standard Support Hours are 9:00 AM until 5:00 PM(EST) from Monday to
Friday, excluding statutory U.S. holidays. FIRM will respond to support requests
and error correction requests according to the urgency of the request as
specified below.

<TABLE>
<CAPTION>
--------------------------------------------------------------------------------
CATEGORY          TARGET             CATEGORY GUIDANCE
                  RESPONSE TIME
--------------------------------------------------------------------------------
<S>               <C>                <C>
Emergency         2 working hours    A Software error that renders the whole
                                     system, or a substantial part of it,
                                     inoperative, and which is not clearly due
                                     to Client's server/software setup.
--------------------------------------------------------------------------------
High priority     1 working day      Errors that do not affect critical parts of
                                     the Software. Questions about functions
                                     that are critical for start up of a
                                     project.
--------------------------------------------------------------------------------
Medium priority   3 working days     Other inquiries and minor errors/error
                                     messages. Questions that are not critical
                                     for startup of a project.
--------------------------------------------------------------------------------
Other inquiries   3-5 working days   Requests about new functionality, system
                                     architecture, etc.
--------------------------------------------------------------------------------
</TABLE>

"Working hours" is defined as time within the Standard Support Hours.

"Response time" is defined as the time elapsing from receipt of the request to
FIRM initiating action to resolve the issue. The time to arrive at a solution
may be longer. Client will be informed of the status of Client's request within
the response times listed above.

The urgency of the request will be determined by FIRM's personnel, if
appropriate after consultation with Client.

III   PREMIUM SUPPORT PACKAGE

      Client is entitled to additional services as described in Schedule 6,
provided inclusion of this under Summary of Terms - Section 4


<PAGE>

SCHEDULE 3

Additional Services

PART 1 - DESCRIPTION/RATES

Additional Services ere offered in the four categories described below,
Additional Services are billable at an hourly rate of $175 for Professional
Services and $225 for Technical Support/System Development, in minimum
increments of fifteen minutes:

         1.       Professional Services/Project Assistance

                  Tasks that Client chooses to outsource to FIRM, such as
                  questionnaire programming and report building, project and
                  respondent administration. HTML programming - e.g, related to
                  templates, use of videos in questionnaires, J-Script/SQL, etc.

         2.       Consultancy Services/Systems Development

                  Tasks outside the standard Software features, such as
                  development of custom tailored functions, both in
                  questionnaires and reporting, or assistance in development of
                  customized data gathering systems based on the Software, or
                  assistance with installation of upgrades, or in providing
                  Support for these features.

         3.       Error correction payable by Licensee

                  Rectification of errors occurring under the conditions
                  mentioned in Sections 17.4 and 17.7 of this Agreement.

         4.       On Site Support

PART 2 - TRAVEL TIME/EXPENSES

Travel time related to orders of Additional Services will be invoiced at 50% of
the otherwise applicable rates, Travel expenses and extra living expenses, such
as hotel expenses, rental car costs, etc. are reimbursable by Client.

                                      -15-
<PAGE>

SCHEDULE 4:  TRANSACTION FEES

Client shall pay for unlimited Transactions via a revenue sharing payment. The
   percentages expressed below are percentages of Client's gross quarterly
   project revenue recognized by Client from projects performed using the
   Licensed Software. *Provided that this Transaction Fee percentage shall
   increase to [****]% if and when Client is acquired through merger or
   otherwise by an acquirer that is an active Confirmit Licensee, and where the
   acquiring company's Confirmit license has less favorable terms regarding
   Transaction Fees than the Client's License.

<TABLE>
<CAPTION>
                                                                                                            REVISED
                                                                                               ANNUAL       REVENUE
                              REVISED                                         QUARTERLY       FEE REV.       BASED
                              REVENUE                                         FEE REV.         BASED        REVENUE
                               BASED        QUARTERLY FEE    ANNUAL FEE      BASED TEST         TEST         SHARE
  QTRLY            ANN.       REVENUE         REV. BASED     REV. BASED      (WITH  LIC.       (WITH      (WITH LIC.
   REV.            REV.        SHARE             TEST           TEST            FEES)        LIC. FEES)      FEES)
   ----            ----        -----             ----           ----          ---------      ----------    ---------
<S>             <C>           <C>           <C>              <C>             <C>             <C>          <C>
  $ [****]      $ [****]       [****]%        $ [****]        $ [****]       $ [****]        $ [****]      [****]%

  $ [****]      $ [****]       [****]%        $ [****]        $ [****]       $ [****]        $ [****]      [****]%

  $ [****]      $ [****]       [****]%        $ [****]        $ [****]       $ [****]        $ [****]      [****]%

  $ [****]      $ [****]       [****]%        $ [****]        $ [****]       $ [****]        $ [****]      [****]%

  $ [****]      $ [****]       [****]%        $ [****]        $ [****]       $ [****]        $ [****]      [****]%

  $ [****]      $ [****]       [****]%        $ [****]        $ [****]       $ [****]        $ [****]      [****]%

Above [****]                   [****]%
   per Quarter
</TABLE>

                                      -16-
<PAGE>

SCHEDULE 5: SITE SETUP

<TABLE>
<CAPTION>
------------------------------------------------------------------------------------------------------------------------------
                         COMPAQ
                        PROLIANT
        TYPE              MODEL         PROCESSOR      RAM        HARD DRIVES AND RAID ARRAYS            LOGICAL DRIVES
------------------------------------------------------------------------------------------------------------------------------
<S>                     <C>        <C>                <C>       <C>                                 <C>

                                   Two (2)  500
SURVEY Server             6400     MHz                1 GB      Two (2) 9 GB + Two (2) 9 GB         C:5 GB E:3.5 GB; L:8.5
------------------------------------------------------------------------------------------------------------------------------

                                   Two (2)  550
SURVEY Server             6400     MHz                1 GB      Two (2) 9 GB + Two (2) 9 GB         C:5 GB E:3.5 GB; L:8.5
------------------------------------------------------------------------------------------------------------------------------

                                   Two (2)  600
AUTHORING Server          1850     MHz                1 GB      Two (2) 9 GB + Two (2) 9 GB         C:5 GB E:3.5 GB; L:8.5
------------------------------------------------------------------------------------------------------------------------------

                                   Two (2)  600
AUTHORING Server          1850     MHz                720 MB    Two (2) 9 GB + Two (2) 9 GB         C:5 GB E:3.5 GB; L:8.5
------------------------------------------------------------------------------------------------------------------------------

                                   Two (2)  550
BATCH Server              6400     MHz                1 GB      Two (2) 9 GB + Two (2) 9 GB         C:5 GB E:3.5 GB; L:8.5
------------------------------------------------------------------------------------------------------------------------------

                                   One (1)  600
BATCH Server              1850     MHz                512 MB    Two (2) 9 GB + Two (2) 9 GB         C:5 GB E:3.5 GB; L:8.5
------------------------------------------------------------------------------------------------------------------------------


                                                                                                    C:7 GB; unaloc 10; E:34
POET Server               5500     Four (4) 500 MHz   2 GB      Two (2) 18 GB + Three (3) 18 GB     GB
------------------------------------------------------------------------------------------------------------------------------

                                                                Two (2) 18 GB + Two (2) 18 GB +
SQL DATABASE Server       5500     Four (4) 500 MHz   3.5 GB    Six (6) 18 GB                       C:17 GB; L:17 GB; E:85 GB
------------------------------------------------------------------------------------------------------------------------------
</TABLE>

<TABLE>
<CAPTION>
-------------------------------------------------------------------------------------------------------------------------


        TYPE                IIS CONFIG                       IIS SECURITY                      SQL CONFIGURATION
-------------------------------------------------------------------------------------------------------------------------
<S>                    <C>                      <C>                                      <C>
                                                Dis. And remove sample apps. Remove
                                                unused Script mappings.Disable Parent    SQL Client Network Utility
SURVEY Server          IIS with WWW and SMTP    Paths.                                   SP2
-------------------------------------------------------------------------------------------------------------------------
                                                Dis. And remove sample apps. Remove
                                                unused Script mappings.Disable Parent    SQL Client Network Utility
SURVEY Server          IIS with WWW and SMTP    Paths.                                   SP2
-------------------------------------------------------------------------------------------------------------------------
                                                Dis. And remove sample apps. Remove
                                                unused Script mappings.Disable Parent    SQL Client Network Utility
AUTHORING Server       IIS with WWW and SMTP    Paths.                                   SP2
-------------------------------------------------------------------------------------------------------------------------
                                                Dis. And remove sample apps. Remove
                                                unused Script mappings.Disable Parent    SQL Client Network Utility
AUTHORING Server       IIS with WWW and SMTP    Paths.                                   SP2
-------------------------------------------------------------------------------------------------------------------------
                                                Dis. And remove sample apps. Remove
                       IIS with SMTP and        unused Script mappings.Disable Parent    SQL Client Network Utility
BATCH Server           WWW disabled             Paths.                                   SP2
-------------------------------------------------------------------------------------------------------------------------
                                                Dis. And remove sample apps. Remove
                       IIS with SMTP and        unused Script mappings.Disable Parent    SQL Client Network Utility
BATCH Server           WWW disabled             Paths.                                   SP2
-------------------------------------------------------------------------------------------------------------------------


                                                                                         SQL Client Network Utility
POET Server                                                                              SP2
-------------------------------------------------------------------------------------------------------------------------
                                                                                         SQL 2000 Standard Edition
                                                                                         SP2 with patch level
SQL DATABASE Server                                                                      (8.00.679)
-------------------------------------------------------------------------------------------------------------------------
</TABLE>

<TABLE>
<CAPTION>
------------------------------------------------------


        TYPE           MDAC      WSH         O2K
------------------------------------------------------
<S>                    <C>       <C>     <C>


SURVEY Server          2.7       5.6
------------------------------------------------------


SURVEY Server          2.7       5.6
------------------------------------------------------


AUTHORING Server       2.7       5.6
------------------------------------------------------


AUTHORING Server       2.7       5.6
------------------------------------------------------

                                         PP, Excel,
BATCH Server           2.7       5.6     Word
------------------------------------------------------

                                         PP, Excel,
BATCH Server           2.7       5.6     Word
------------------------------------------------------



POET Server            2.7       5.6
------------------------------------------------------


SQL DATABASE Server    2.7       5.6
------------------------------------------------------
</TABLE>


<PAGE>

SCHEDULE 6:  PREMIUM SUPPORT PACKAGE

OVERALL BENEFITS

This package grants server customers the highest support level available,
ensuring dedicated resources, better access to senior resources when needed, and
more visibility within the supporting organization. The main 4 advantages
offered by this package are:

         1.       FIRM Technical Support Priority

         2.       FIRM Extended Authoring Support

         3.       Premium Account Management

         4.       Post High Availability Package

         5.       Support in additional Time Zone

DESCRIPTION OF THE BENEFITS

         1.       FIRM Technical Support Priority

                  -        15 Technical Consultancy hours per year for usage in
                           connection with Upgrades, Server issues, etc.

                  -        Named FIRM Technical Support Contact with
                           responsibility for your site, and to whom all
                           technical support requests are directly channeled

                  -        Telephone Support Line in addition to e-mail support
                           for Emergency Technical Support issues (within
                           standards support hours)

                  -        Priority in mobilizing FIRM resources in case for
                           Emergency issues outside ordinary support hours
                           (subject to additional charge)

         2.       FIRM Extended Authoring Support

                  -        15 consultancy hours per year for usage in areas
                           outside Confirmit, such as SQL issues, J-scripting,
                           HTML issues, etc.

                  -        Reasonable amount of short requests in these areas
                           will be addressed without charge to the account

                  -        Priority in mobilizing FIRM resources in case for
                           Emergency issues outside ordinary support hours
                           (subject to additional charge)

         3.       Premium Account Management

                  -        Regular status/update meetings with Key Account
                           Manager

                  -        Workshops aimed at improving Confirmit usability
                           within CLIENT - no charge

                  -        Yearly meeting with FIRM developers to discuss and
                           influence development

                  -        Escalation of issues deemed crucial to CLIENT will
                           involve at least one member of FIRM Senior Management
                           (currently COO) in addition to Key Account Manager.

         4.       Poet High Availability Package - FastObjects (as documented
                  below)

                  -        Data replication feature

                  -        Fail Over Support

                  -        Incremental Back Up

                  -        Access to Emergency Poet support during both USA and
                           European working hours (incurred hours charged at
                           $200 - normal price 275/h)

         5.       Support in Additional Time Zone

                  -        Both Authoring, Technical and R&D resources are
                           available in both time-zones

                  -        Reported issues will be worked upon in both time
                           zoned

                  -        The two current time-zones are:

                           -        Europe: 8am - 5pm CET (GMT +01:00) Monday -
                                    Friday (excluding common European statutory
                                    holidays)

                           -        USA: 9am - 5pm EST (GMT - 05:00) Monday -
                                    Friday (excluding US statutory holidays)

         PRICE AND CONDITIONS

         Two packages are available:

         Premium Support Package - Including features 1-4
         Yearly fee for the package: USD 15,000

                                      -17-
<PAGE>

         Multizone Premium Support Package - Including features 1-5
         Yearly fee for the package: USD 20,000

         Conditions:

                  -        Prepaid hours are valid within ordinary support hours

                  -        Requests for assistance, either within or outside
                           ordinary support hours, is subject to availability by
                           FIRM, although CLIENT will be prioritised in case of
                           conflict of interest.

                           -        Support outside ordinary support hours is
                                    subject to 100% surcharge

                  -        Any travel charges will be charged at reasonable
                           cost.

                  -        Usage of pre-aid hours will be conveyed to client
                           contact quarterly.

                  -        The consultancy hours included are valid within the
                           1-year term.

                                      -18-
<PAGE>

                                   ADDENDUM TO
                           END USER LICENSE AGREEMENT

This is the Addendum to the End User License Agreement by and between Greenfield
Online, Inc. ("Client"), 21 River Road, Wilton, CT 06897, USA and Future
Information Research Management Inc ("FIRM"), 1230 Avenue of the Americas, 7th
Floor, New York, NY 10020-USA.

Client and FIRM hereby agree to the following modifications to the Terms and
Conditions of End User License Agreement

ARTICLE 3 - LICENSE TO USE AND TERM OF LICENSE

SECTION 3.1 is deleted in its entirety and replaced with the following: "Subject
to the terms of this Agreement, in particular section 5.3.1 and section 26.1,
FIRM hereby grants Client a non-exclusive, non-transferable license to use the
Confirmit software specified in Schedule I (the "Licensed Software") worldwide,
for a period of one (1) year (the "initial Term") beginning on the "Delivery
Date" indicated on the attached ST (the "Delivery Date")."

ARTICLE 4 - DELIVERY AND INSTALLATION

SECTION 4.2 is modified by replacing "www.confirmit/extrane.com" with
"http://extranet.confirmit.com"

A new SECTION 4.4 is introduced as follows: "Client shall install Confirmit
version 7.0 on its Pilot System on or after the Effective Date. Installation
will be completed on or before October 31, 2002. The Pilot System configuration
is set forth on Schedule 5. Between November 1, 2002 and December 31, 2002,
Client will perform system optimization, tuning, conduct Confirmit training, and
conduct production testing of the Licensed Software. Should the Licensed
Software fail to meet Client's requirements, at its sole discretion, the Client
may, at its option, on or before December 31st 2002, reject the Licensed
Software in writing and uninstall it from its systems. In case of such
rejection, Client will only owe FIRM agreed upon training fees, installation
fees, incurred support fees by the hour, and Transaction Fees, through the date
of uninstall".

ARTICLE 5 - SCOPE OF THE LICENSE

SECTION 5.1.1 is deleted in its entirety and replaced with the following:
"Client may install and operate the Licensed Software on an unlimited number of
the Client's Servers at a single location indicated on the ST (the "Licensed
Location"), or on parallel installations necessary to separate license for each
additional server location and pay the applicable fee for such license.
Exception to the last sentence is a back up site for which Client will
communicate location to FIRM, and that will not be used for any other purposes
than backup".

SECTION 5.2.1, DESIGNATED USERS, is deleted in its entirety and replaced with
the following: "The Client, as the system administrator, will issue user
identification codes ("User ID") to an

<PAGE>

unlimited number of its employees and subcontractors who will be using the
Licensed Software ("Designated Users"), before they are granted access to the
Licensed Software. For the purpose of this agreement subcontractors shall be
deemed to be persons, firms or entities employed or engaged by the Client in
connection with the Client's normal course of business, to perform services
using the Software capable of being carried out by is own employees under the
terms of this Agreement. Client will disclose the names and addresses of all
subcontractors authoring surveys on Client's behalf."

ARTICLE 7 - PROHIBITED USES OF THE LICENSED MATERIALS

SECTION 7.4 IS REMOVED IN its entirety.

ARTICLE 8 - CONTRACT ADMINISTRATION

In Section 8.1 the sentence "Client shall designate (1) a primary support
contact ("Designated Support Contact") who shall act as the conduit for all
requests from Client to FIRM regarding the use of and user support related to
the Licensed Software" is replaced with the sentence "Client shall designate (1)
two primary support contacts (each a "Designated Support Contact") who shall act
as the conduits for all requests from Client to FIRM regarding the use of and
user support related to the Licensed Software"

ARTICLE 11 - SOFTWARE LICENSE FEES AND TRANSACTION FEES

Sections 11.1 to 11.3 are deleted in their entirety, and replaced with the
following two sections:

SECTION 11.1: "In consideration of the use of the Licensed Materials, and for
related system maintenance and customer support, Client shall pay to FIRM an
annual enterprise license fee (the "License Fee") and annual transaction fees
(the "Transaction Fee"). The annual License Fee and the annual Transaction Fee
for the first year of the Term are set forth on the ST. Transaction Fees are set
forth on Schedule 4."

SECTION 11.2: "Payment of the Transaction Fee allows Client to use the Licensed
Software to perform an unlimited number of transactions each year as indicated
on the ST."

ARTICLE 12: OWNERSHIP OF THE LICENSED SYSTEM AND THE LICENSED MATERIALS

A new SECTION 12.5 is introduced as follows: "On or prior to a date to be agreed
by both parties, FIRM will place a copy of the source code for the Licensed
Materials, including in particular the Supplier Code, into escrow with an
independent escrow agent agreed upon by both parties. Client will cover all
costs relating to the setup and maintenance of the Escrow."

ARTICLE 15:  PAYMENTS, INVOICES AND PRICE INCREASES

Sections 15.1 to 15.4.3 are deleted in their entirety, and replaced with the
following sections:

SECTION 15.1: "Client shall pay the fees and charges coming due under this
Agreement promptly and in full. The Annual License Fee is payable in full at the
beginning of each one-year period of the Term; the first annual payment coming
due on the Client's acceptance of the Licensed Software on or before December
31, 2002. Transaction Fees are payable quarterly in arrears and shall be
invoiced 5 days after the last day of each quarter. Transaction Fees will be
paid on a quarterly basis based on a sliding scale of a percentage of Gross
Project Revenue recognized

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<PAGE>

each quarter from survey projects as described in section 5.2. Each quarter's
Gross Project Revenue will be applied to the sliding scale shown on Schedule 4
on a quarter-by-quarter basis and not on an annual basis. Other fees and charges
become due as and when they are incurred. Payments shall be made no later than
forty five (45) days after FIRM submits an invoice to Client for the fees and
charges in question"

SECTION 15.2: "In consideration for quarterly payments of Transaction Fees,
Client shall submit to FIRM a certification of the Gross Project Revenue
recognized by Client on projects completed using the Licensed Software (a
"Revenue Certification"), no later than 10 days after the last day of each
quarter. The Revenue Certification shall include the Gross Project Revenue
invoiced during the quarter for projects using the Licensed Software, on a
project-by-project basis, together with the Client's internal project number.
Gross Project Revenue, shall mean all revenue invoiced and recognized by Client,
on a completed contract basis, as being due and payable for survey projects
conducted for third parties using the Licensed Software in whole or in part.
FIRM will receive agreed revenue share according to Schedule 4 for each project
where Confirmit is used in whole or in part on the project. Projects, which are
completed without any use of Confirmit, are not subject to the Transaction Fee."

SECTION 15.3: "When a delay will occur in the submission of the Revenue
Certification, then Client must advise FIRM in writing, stating the reason for
the delay, and the date on which the Revenue Certification will be submitted.
Where Client does not submit such Revenue Certification, or provide notice and
reasons for delay, or when the date provided by Client for the delay is more
that 20 days after the last day of each quarter, FIRM shall reverse the right to
invoice Client 25% above the most previous quarter's Transaction Fee. Upon
receipt of the missing Revenue Certification, adjustments to the fees will be
made accordingly to next quarterly invoice. Continuous non-submission of Revenue
Certifications shall provide FIRM with the right to invoice cumulative 25%
increase in Transaction Fees for each quarter of non-submission. If revenue
Certification is not provided for more than 2 consecutive quarters, this will be
deemed as a Material Breach of the contract."

SECTION 15.4: RIGHT OF AUDIT. "Client will keep all usual and proper records and
books of account and aft usual and proper entries and other documentation
relating to all payments owed or paid by Client, and all Gross Project Revenue
and other data and reports submitted or required to be tracked or submitted by
Client under this Agreement. During the Term and for a period of one (1) year
following the expiration or termination of this Agreement, FIRM will have the
right to cause an audit and/or inspection to be mad of such records of the
Client in order to verify statements issued by such other party and its
compliance with the terms of this Agreement. Any such audit will be conducted:
(a) by an independent certified public accountant from a big five accounting
firm selected by FIRM (other than on a contingent fee basis); (b) during regular
business hours at the Client's facilities, upon at least fourteen (14) days'
prior written notice; and (c) no more often than once every twelve (12) months,
and may audit no more than the twelve (12) months of activity prior to the start
date of the audit. FIRM will bear the full cost of the audit except where an
audit reveals a payment underreporting discrepancy of greater than ten percent
(10%), in any quarterly reporting period, in which case the Client will bear the
full cost of the audit."

                                      -3-
<PAGE>

SECTION 15.5: "If Client fails to pay an invoice when due, FIRM shall be
entitled to late charges at the rate of ten percent (10%) per annum of the
unpaid balance from the date the invoice originally came due. Imposition of late
charges shall be without prejudice to FIRM's right to seek other remedies."

SECTION 15.6: "The Annual License Fee, Transaction Fees, Maintenance and Support
Fees as set forth on the ST shall remain fixed for a period of three years."

SECTION 15.7: "Increases in the various fees charged to Client under this
Agreement shall become applicable to Client as follows:

                  15.7.1 On and after the third anniversary of the Agreement,
increases in the License Fee shall take effect at the beginning of each Term
Extension, provided that FIRM has given Client written notice of the increase no
later than sixty (60) days before the expiration of the Initial Term or the
current Term Extension, as the case may be.

                  15.7.2 On and after the third anniversary of the Agreement, an
increase in the Transaction Fees shall take effect 60 days after FIRM has
notified Client of the increase, subject to Client's acceptance of the increase.

                  15.7.3 An increase in standard fees and charges for Special
Services shall take effect immediately, except that Special Services already
contracted for shall be completed at the rates in effect at the time Client
requested the Special Services."

ARTICLE 24:  TERMINATION RIGHTS

A new SECTION 24.2 is introduced between after section as follows: "Client may
terminate this Agreement at anytime upon 30 days written notice for any reason
or no reason. Where Client exercises terminations fights under this Section
24.4, FIRM shall not refund any amount of the Annual License Fee, Premium
Support Fees, Web Services Fees and Annual Spell Checker Fees, Client shall be
liable to pay for all Transaction Fees through the date of termination."
Existing SECTION 22.4 becomes SECTION 24.5

ARTICLE 29:  JURISDICTION, CHOICE OF FORUM AND CHOICE OF LAW

In section 29.1, jurisdiction is agreed to be "The State of New York" to replace
"The State of California".

Except as modified herein, the terms of the End User License Agreement remain
unchanged and in full force and effect. Where any conflict arises between this
Addendum and the End User License Agreement, then the terms of this Addendum
shall prevail and override the End User License Agreement.

                                      -4-
<PAGE>

IN WITNESS WHEREOF, FIRM and GFOL have caused this Addendum to be executed by
their duly authorized representatives.

Future Information Research Management (FIRM)       Greenfield Online, Inc.

By: /s/ Tore Haggnen                                By: /s/ Robert E. Bies
    ---------------------------------                   ------------------------
         (Authorized Signature)                          (Authorized Signature)

      Tore Haggnen                                        Robert E. Bies
-----------------------                             -----------------------
(Typed or Printed Name)                             (Typed or Printed Name)

    CEO - Firm Inc.                                     Chief Financial Officer
-----------------------                             -----------------------
(Title)                                             (Title)

         10/24/02                                            10/24/02
-----------------------                             -----------------------
(Date)                                              (Date)

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