11860 Federal Register / Vol. 89, No. 32 / Thursday, February 15, 2024 / Notices 

(Catalog of Federal Domestic Assistance No. 

97.022, ‘‘Flood Insurance.’’) 

Nicholas A. Shufro, 

Deputy Assistant Administrator for Risk 

Management, Federal Emergency 

Management Agency, Department of 

Homeland Security. 

Community Community map repository address 

Georgetown County, South Carolina and Incorporated Areas 

Project: 18–04–0010S Preliminary Date: March 17, 2023 

Unincorporated Areas of Georgetown County ......................................... Georgetown County Building Department, 129 Screven Street, Room 

249, Georgetown, SC 29440. 

[FR Doc. 2024–03181 Filed 2–14–24; 8:45 am] 

BILLING CODE 9110–12–P 

DEPARTMENT OF HOMELAND 

SECURITY 

[Docket No. CISA–2024–0006] 

Agency Information Collection 

Activities: Generic Clearance for the 

Collection of Qualitative Feedback on 

Agency Service Delivery 

AGENCY: Cybersecurity and 

Infrastructure Security Agency (CISA), 

Department of Homeland Security 

(DHS). 

ACTION: 60-Day notice and request for 

comments; extension of information 

collection request: 1670–0027. 

SUMMARY: The Office of the Chief 

Information Office (OCIO) within 

Cybersecurity and Infrastructure 

Security Agency (CISA) will submit the 

following Information Collection 

Request (ICR) to the Office of 

Management and Budget (OMB) for 

review and clearance. 

DATES: Comments are encouraged and 

will be accepted until April 15, 2024. 

ADDRESSES: You may submit comments, 

identified by docket number Docket # 

CISA–2024–0006, at: 

Æ Federal eRulemaking Portal: http:// 

www.regulations.gov. Please follow the 

instructions for submitting comments. 

Instructions: All submissions received 

must include the agency name and 

docket number Docket # CISA–2024– 

0006. All comments received will be 

posted without change to http://

www.regulations.gov, including any 

personal information provided. 

Docket: For access to the docket to 

read background documents or 

comments received, go to http://

www.regulations.gov. 

FOR FURTHER INFORMATION CONTACT: 

Benjamin Thomsen, 202–254–7179, 

CISA.PRA@hq.dhs.gov. 

SUPPLEMENTARY INFORMATION: The 

information collection activity provides 

a means to garner qualitative customer 

and stakeholder feedback in an efficient, 

timely manner, in accordance with the 

Administration’s commitment to 

improving service delivery. CISA is 

planning to submit this collection to 

OMB for approval. By qualitative 

feedback we mean information that 

provides useful insights on perceptions 

and opinions but are not statistical 

surveys that yield quantitative results 

that can be generalized to the 

population of study. 

This feedback will provide insights 

into customer or stakeholder 

perceptions, experiences, and 

expectations, provide an early warning 

of issues with service, or focus attention 

on areas where communication, training 

or changes in operations might improve 

delivery of products or services. 

These collections will allow for 

ongoing, collaborative, and actionable 

communications between CISA and its 

customers and stakeholders. It will also 

allow feedback to contribute directly to 

the improvement of program 

management. 

The solicitation of feedback will target 

areas such as: Timeliness, 

appropriateness, accuracy of 

information, courtesy, efficiency of 

service delivery, and resolution of 

issues with service delivery. Responses 

will be assessed to plan and inform 

efforts to improve or maintain the 

quality of service offered to the public. 

If this information is not collected, 

vital feedback from customers and 

stakeholders on CISA’s services will be 

unavailable. CISA will only submit a 

collection for approval under this 

generic clearance if it meets the 

following conditions: 

1. The collections are voluntary; 

2. The collections are low-burden for 

respondents (based on considerations of 

total burden hours, total number of 

respondents, or burden-hours per 

respondent) and are low-cost for both 

the respondents and the Federal 

Government; 

3. The collections are 

noncontroversial and do not raise issues 

of concern to other Federal agencies; 

4. Any collection is targeted to the 

solicitation of opinions from 

respondents who have experience with 

the program or may have experience 

with the program in the near future; 

5. Personally identifiable information 

is collected only to the extent necessary 

and is not retained; 

6. Information gathered is intended to 

be used only internally for general 

service improvement and program 

management purposes and is not 

intended for release outside of the CISA 

(if released, CISA must indicate the 

qualitative nature of the information); 

7. Information gathered will not be 

used for the purpose of substantially 

informing influential policy decisions; 

and 

8. Information gathered will yield 

qualitative information; the collections 

will not be designed or expected to 

yield statistically reliable results or used 

as though the results are generalizable to 

the population of study. 

Feedback collected under this generic 

clearance will provide useful 

information, but it will not yield data 

that can be generalized to the overall 

population. This type of generic 

clearance for qualitative information 

will not be used for quantitative 

information collections that are 

designed to yield reliably actionable 

results, such as monitoring trends over 

time or documenting program 

performance. Such data uses require 

more rigorous designs that address: The 

target population to which 

generalizations will be made, the 

sampling frame, the sample design 

(including stratification and clustering), 

the precision requirements or power 

calculations that justify the proposed 

sample size, the expected response rate, 

methods for assessing potential 

nonresponse bias, the protocols for data 


khammond on DSKJM1Z7X2PROD with NOTICES
Federal Register / Vol. 89, No. 32 / Thursday, February 15, 2024 / Notices 11861 

collection, and any testing procedures 

that were or will be undertaken prior 

fielding the study. Depending on the 

degree of influence the results are likely 

to have, such collections may still be 

eligible for submission for other generic 

mechanisms that are designed to yield 

quantitative results. 

As a general matter, information 

collections will not result in any new 

system of records containing personal 

information and will not ask questions 

of a sensitive nature, such as sexual 

behavior and attitudes, religious beliefs, 

and other matters that are commonly 

considered private. 

This is an extension of an existing 

information collection that was initially 

approved by OMB on 10/05/2014. The 

evaluation form’s most recent approval 

obtained on 5/14/2021 to expire on 5/ 

31/2024. There are no substantial 

changes to the extension request for 

approval. 

The Office of Management and Budget 

is particularly interested in comments 

which: 

1. Evaluate whether the proposed 

collection of information is necessary 

for the proper performance of the 

functions of the agency, including 

whether the information will have 

practical utility; 

2. Evaluate the accuracy of the 

agency’s estimate of the burden of the 

proposed collection of information, 

including the validity of the 

methodology and assumptions used; 

3. Enhance the quality, utility, and 

clarity of the information to be 

collected; and 

4. Minimize the burden of the 

collection of information on those who 

are to respond, including through the 

use of appropriate automated, 

electronic, mechanical, or other 

technological collection techniques or 

other forms of information technology, 

e.g., permitting electronic submissions 

of responses. 

Analysis 

Agency: Cybersecurity and 

Infrastructure Security Agency (CISA), 

Department of Homeland Security 

(DHS). 

Title: Generic Clearance for the 

Collection of Qualitative Feedback on 

Agency Service Delivery. 

OMB Number: 1670–0027. 

Frequency: Annually. 

Affected Public: State, local, Tribal, 

and Territorial governments and private 

sector. 

Number of Respondents: 2,500,630. 

Estimated Time per Respondent: 

Between 0.05 hours and 1 hour. 

Total Burden Hours: 125,180. 

Annualized Respondent Cost: 

$5,273,145. 

Total Annualized Respondent Out-ofPocket Cost: $0. 

Total Annualized Government Cost: 

$200,000. 

Robert J. Costello, 

Chief Information Officer, Cybersecurity and 

Infrastructure Security Agency, Department 

of Homeland Security. 

[FR Doc. 2024–03146 Filed 2–14–24; 8:45 am] 

BILLING CODE 9110–9P–P 

DEPARTMENT OF HOMELAND 

SECURITY 

[Docket No. CISA–2024–0007] 

Agency Information Collection 

Activities: Service Request Form for 

Enterprise Assessment Services 

AGENCY: Cybersecurity and 

Infrastructure Security Agency (CISA), 

Department of Homeland Security 

(DHS). 

ACTION: 60-Day notice and request for 

comments; 1670–NEW. 

SUMMARY: The Cybersecurity Division 

(CSD) within Cybersecurity and 

Infrastructure Security Agency (CISA) 

will submit the following Information 

Collection Request (ICR) to the Office of 

Management and Budget (OMB) for 

review and clearance. 

DATES: Comments are encouraged and 

will be accepted until April 15, 2024. 

ADDRESSES: You may submit comments, 

identified by docket number Docket # 

CISA–2024–0007, at: 

Æ Federal eRulemaking Portal: http:// 

www.regulations.gov. Please follow the 

instructions for submitting comments. 

Instructions: All submissions received 

must include the agency name and 

docket number Docket # CISA–2024– 

0007. All comments received will be 

posted without change to http://

www.regulations.gov, including any 

personal information provided. 

Docket: For access to the docket to 

read background documents or 

comments received, go to http://

www.regulations.gov. 

SUPPLEMENTARY INFORMATION: The 

Cybersecurity and Infrastructure 

Security Agency (CISA) Cybersecurity 

Division (CSD) offers cybersecurity 

assessments to help reduce risk for 

Federal, State, local, Tribal, Territorial 

and private sector critical infrastructure 

partners. Information collected is used 

by CISA CSD staff to engage with 

customers and provide cybersecurity 

assessment services. Under 6 U.S.C. 

659(c)(6), CISA provides, upon request, 

‘‘. . . timely technical assistance, risk 

management support, and incident 

response capabilities to Federal and 

non-Federal entities with respect to 

cyber threat indicators, defensive 

measures, cybersecurity risks, and 

incidents, which may include 

attribution, mitigation, and remediation 

. . .’’ 

Number of Respondents: CISA 

estimates the number of respondents 

will be 5,000. 

Estimated Time per Respondent: CISA 

assumes the majority of individuals who 

will complete this form are Chief 

Information Officers or equivalent. The 

estimated time to complete the form was 

determined to be .11 hours after user 

testing. 

Total Annual Burden Cost: $97,674 

from Economist review. 

Annual Burden Hours: The annual 

burden hours is 825 hours (5,000 

respondents × 1.5 responses per 

respondent × .11 hour per response). 

The Office of Management and Budget 

is particularly interested in comments 

which: 

1. Evaluate whether the proposed 

collection of information is necessary 

for the proper performance of the 

functions of the agency, including 

whether the information will have 

practical utility; 

2. Evaluate the accuracy of the 

agency’s estimate of the burden of the 

proposed collection of information, 

including the validity of the 

methodology and assumptions used; 

3. Enhance the quality, utility, and 

clarity of the information to be 

collected; and 

4. Minimize the burden of the 

collection of information on those who 

are to respond, including through the 

use of appropriate automated, 

electronic, mechanical, or other 

technological collection techniques or 

other forms of information technology, 

e.g., permitting electronic submissions 

of responses. 

Analysis 

Agency: Cybersecurity and 

Infrastructure Security Agency (CISA), 

Department of Homeland Security 

(DHS). 

Title: Service Request Form for 

Enterprise Assessment Services. 

OMB Number: 1670–NEW. 

Frequency: Information is required 

when an organization would initially 

request cybersecurity assessments or 

requests additional cybersecurity 

assessments. These requests are made at 

the discretion of the requestor therefore 

the program office is not able to 

determine when or how often such 

requests will occur. 

Affected Public: Business or other forprofit, not-for-profit institutions, Federal 


khammond on DSKJM1Z7X2PROD with NOTICES