[DO NOT PUBLISH]

IN THE UNITED STATES COURT OF APPEALS

FOR THE ELEVENTH CIRCUIT

________________________

No. 16-15003

Non-Argument Calendar

________________________

D.C. Docket No. 3:10-cv-00378-MCR-CJK

EQUAL EMPLOYMENT OPPORTUNITY COMMISSION,

 Plaintiff - Appellant,

versus

WEST CUSTOMER MANAGEMENT GROUP, LLC,

 Defendant - Appellee.

________________________

Appeal from the United States District Court

for the Northern District of Florida

________________________

(January 31, 2017)

Before TJOFLAT, MARCUS, and WILSON, Circuit Judges.

PER CURIAM: 

Case: 16-15003 Date Filed: 01/31/2017 Page: 1 of 7 
2

The Equal Employment Opportunity Commission (EEOC) filed a complaint 

against West Customer Management Group (West) alleging that West denied 

Derrick Roberts employment based on his accent and national origin. A jury found 

in favor of West, and the district court awarded West attorney’s fees and costs. 

The EEOC appeals the district court’s award of attorney’s fees and costs. After 

careful consideration of the record and the parties’ briefs, we reverse.

I

Roberts emigrated from Jamaica to the United States in 1989.1

 In 2008, he

began an accounting operations program, which provided him training in, among 

other things, computer skills. Roberts regularly interacted with classmates and a 

teacher in the program, and despite Roberts’s Jamaican accent, none of those 

individuals had difficulty understanding him. While in the program, Roberts 

applied for a customer service position with West. He submitted a resume, 

responded to a questionnaire related to his customer service experience, and 

completed a “knowledge, skills, and abilities” assessment. Roberts passed the 

“knowledge, skills, and abilities” assessment, and West invited him to interview 

for the customer service position.

 1 When reviewing a district court’s award of attorney’s fees and costs to a prevailing 

defendant in a federal civil rights case, we take the evidence in the light most favorable to the 

plaintiff. See Cordoba v. Dillard’s, Inc., 419 F.3d 1169, 1179 (11th Cir. 2005). Accordingly, we 

have construed the facts in the light most favorable to the EEOC.

Case: 16-15003 Date Filed: 01/31/2017 Page: 2 of 7 
3

At the interview, Roberts took and passed a data-entry test. He then met 

with Employment Specialist Steven Henry and Henry’s supervisor, Adriana 

Fowler. During Roberts’s meetings with Henry and Fowler, neither Henry nor 

Fowler indicated that Roberts’s speech was difficult to understand. Indeed, Fowler

later noted that she understood Roberts. 

Henry concluded the interview by rejecting Roberts’s application for 

employment. When an applicant is denied a position at West, the applicant is 

usually informed that he can reapply after six months. Henry did not afford

Roberts this courtesy. Henry simply explained to Roberts that his computer skills 

were inadequate and that his “thick accent” would cause problems with customers. 

Henry also wrote “heavy accent” on his interview notes for Roberts. Henry and 

West later amended the rationale for rejecting Roberts’s application, asserting that 

Roberts was also denied employment because his response to one of Henry’s

customer-service-related interview questions was problematic.

The EEOC filed a complaint alleging that West discriminated against 

Roberts under Title VII of the Civil Rights Act. The EEOC claimed that West 

denied Roberts employment based on his accent and national origin. See Akouri v. 

Fla. Dep’t of Transp., 408 F.3d 1338, 1347–48 (11th Cir. 2005) (indicating that an 

employer’s statement about a Lebanese employee’s accent was evidence of 

national-origin discrimination). West moved for summary judgment, but the 

Case: 16-15003 Date Filed: 01/31/2017 Page: 3 of 7 
4

district court denied the motion. The court found that comparator evidence 

supported the EEOC’s claim and that, even setting aside such evidence, “the 

circumstantial evidence as a whole raises a reasonable inference” that West acted 

with “discriminatory intent.” The parties proceeded to a jury trial. 

At trial, the EEOC argued that West denied Roberts employment based on 

his accent; an applicant’s accent can be considered only to the extent that it affects 

the applicant’s ability to communicate; and because Roberts’s accent does not 

interfere with his ability to communicate, West’s accent-based decision was 

necessarily discriminatory. In support thereof, the EEOC introduced evidence of 

Henry’s “thick accent” comment and Henry’s “heavy accent” note. The EEOC 

also offered evidence from Roberts, his classmates, and a teacher that Roberts’s 

accent does not affect his ability to communicate. Finally, to further corroborate 

its claim of discriminatory animus, the EEOC noted West’s changing rationales for 

rejecting Roberts’s application and introduced evidence that Henry deviated from 

West procedure by not informing Roberts that he could reapply with West. 

However, the EEOC did not offer any of the comparator evidence that it presented 

at summary judgment.

After the EEOC’s case, West requested judgment as a matter of law. The 

district court declined to rule on the request, opting to “send the case to the jury.” 

Case: 16-15003 Date Filed: 01/31/2017 Page: 4 of 7 
5

The jury found in favor of West, and thereafter, the district court awarded West 

attorney’s fees and costs.

II

We review for abuse of discretion a district court’s award of attorney’s fees 

and costs to a prevailing Title VII defendant. See Walker v. NationsBank, 53 F.3d 

1548, 1559 (11th Cir. 1995). “It is within the discretion of a district court to award 

attorney’s fees to a prevailing defendant in a Title VII action upon a finding that 

the action was ‘frivolous, unreasonable, or without foundation, even though not 

brought in subjective bad faith.’” Id. at 1558 (quoting Christiansburg Garment 

Co. v. EEOC, 434 U.S. 412, 421, 98 S. Ct. 694, 700 (1978)) (reversing fee award 

to prevailing defendant). This standard is “stringent.” Id. It is not enough for the 

prevailing defendant to show that the plaintiff’s case was “markedly weak,” see 

Bonner v. Mobile Energy Servs., 246 F.3d 1303, 1305 (11th Cir. 2001) (per 

curiam) (reversing fee award to prevailing defendant), or even “exceedingly 

weak,” see Cordoba, 419 F.3d at 1181 (reversing fee award to prevailing 

defendant). The plaintiff’s case must be “so patently devoid of merit as to be 

‘frivolous.’” Sullivan v. Sch. Bd. of Pinellas Cty., 773 F.2d 1182, 1189 (11th Cir.

1985) (reversing fee award to prevailing defendant). A case does not meet this 

rigid standard when it is “meritorious enough to receive careful attention and 

review.” Walker, 53 F.3d at 1559 (citing Busby v. City of Orlando, 931 F.2d 764, 

Case: 16-15003 Date Filed: 01/31/2017 Page: 5 of 7 
6

787 (11th Cir. 1991) (per curiam) (reversing fee award to prevailing defendant)); 

see also Jones v. Texas Tech Univ., 656 F.2d 1137, 1146 (5th Cir. Unit A Sep. 

1981) (“[T]he careful consideration given to the case by the district court is some 

indication that the suit was not frivolous.”) (reversing fee award to prevailing 

defendant).2

Here, the district court abused its discretion in awarding West attorney’s fees 

and costs. The EEOC’s case was not “so patently devoid of merit” as to justify an 

attorney’s fee award—the case “merited careful review.” See Walker, 53 F.3d at 

1559 (internal quotation marks omitted). First, the district court denied West’s 

motion for summary judgment, illustrating that the EEOC offered sufficient 

evidence to create a triable issue of discrimination. See Sullivan, 773 F.2d at 1189

(“Cases where findings of ‘frivolity’ have been sustained typically have been 

decided in the defendant’s favor on a motion for summary judgment . . . . In cases 

where the plaintiffs introduced evidence sufficient to support their claims, findings 

of frivolity typically do not stand.” (citations omitted)). Second, the district court 

held “a full-blown trial on the merits.” See id.; Jones, 656 F.2d at 1146. Finally, 

although the EEOC’s case at trial may have been weak, it was not frivolous. See

Cordoba, 419 F.3d at 1181. The EEOC offered evidence that (1) Henry did not 

 2 In Bonner v. City of Prichard, 661 F.2d 1206, 1209 (11th Cir.1981) (en banc), this court 

adopted as binding precedent all decisions of the former Fifth Circuit handed down prior to 

October 1, 1981.

Case: 16-15003 Date Filed: 01/31/2017 Page: 6 of 7 
7

want to hire Roberts because of Roberts’s accent, (2) Roberts’s accent does not 

interfere with his ability to communicate, (3) Henry treated Roberts differently 

than other applicants by refusing to inform Roberts that he could reapply with 

West, and (4) West, over time, revised its rationale for rejecting Roberts’s 

application. Taken together, this evidence provides support—albeit weak 

support—for a finding that West denied Roberts employment based on his accent 

and national origin. See Akouri, 408 F.3d at 1347–48.

Because the EEOC’s case was not “patently devoid of merit,” we must 

reverse the district court’s award of attorney’s fees and costs to West.3

 See 

Walker, 53 F.3d at 1559 (internal quotation marks omitted).

REVERSED AND REMANDED.

 3 In addition to the EEOC’s threshold challenge to the award of attorney’s fees and costs, 

the EEOC argues that the amount of fees and costs awarded by the district court is unreasonable. 

In light of our reversal of the award, we need not address that argument.

Case: 16-15003 Date Filed: 01/31/2017 Page: 7 of 7