[Federal Register Volume 89, Number 28 (Friday, February 9, 2024)]
[Notices]
[Pages 9160-9161]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 2024-02730]


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DEPARTMENT OF HEALTH AND HUMAN SERVICES

Health Resources and Services Administration


Agency Information Collection Activities: Submission to OMB for 
Review and Approval; Public Comment Request; HRSA Grantee Satisfaction 
Survey

AGENCY: Health Resources and Services Administration (HRSA), Department 
of Health and Human Services.

ACTION: Notice.

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SUMMARY: In compliance with the Paperwork Reduction Act of 1995, HRSA 
submitted an Information Collection Request (ICR) to the Office of 
Management and Budget (OMB) for review and approval. Comments submitted 
during the first public review of this ICR will be provided to OMB. OMB 
will accept further comments from the public during the review and 
approval period. OMB may act on HRSA's ICR only after the 30-day 
comment period for this notice has closed.

DATES: Comments on this ICR should be received no later than March 11, 
2024.

ADDRESSES: Written comments and recommendations for the proposed 
information collection should be sent within 30 days of publication of 
this notice to www.reginfo.gov/public/do/PRAMain. Find this particular 
information collection by selecting ``Currently under Review--Open for 
Public Comments'' or by using the search function.

FOR FURTHER INFORMATION CONTACT: To request a copy of the clearance 
requests submitted to OMB for review, email Joella Roland, the HRSA 
Information Collection Clearance Officer, at <a href="/cdn-cgi/l/email-protection#daaabbaabfa8adb5a8b19ab2a8a9bbf4bdb5ac"><span class="__cf_email__" data-cfemail="017160716473766e736a41697372602f666e77">[email protected]</span></a> or call 
(301) 443-3983.

SUPPLEMENTARY INFORMATION: 
    Information Collection Request Title: HRSA Grantee Satisfaction 
Survey:
    OMB No. 0906-0006--Revision.
    Abstract: HRSA plans to survey HRSA grant recipients to better 
understand their opinions about HRSA's grants processes and to improve 
the way HRSA conducts business with them. This survey will focus on 
grantee customer satisfaction areas related to the grant life cycle, 
grantee relationships with HRSA staff (e.g., Project Officers, Grants 
Management Officers), technical assistance received from HRSA Bureaus 
and Offices, availability of grant resources, and grantee access to 
guidance and instructional documents, etc. The seven grants management 
areas, which are directly related to the grants life cycle, are: 
Customer Service/Cooperation; Policies and Procedures; Pre-Award Phase; 
Award Phase; Reporting/Post-Award Administration; Technical Assistance; 
and Priorities for Improvement. Receiving this information from 
external customers will provide HRSA with a repository of information 
that will be incorporated into strategic efforts to improve grants 
management services and customer service.
    HRSA revised the planned survey to reflect a change in the sampling 
methodology. In past survey administration cycles, HRSA sent a single 
survey to each organization and asked them to complete the survey for 
the award they had received from HRSA for the longest time period. This 
past approach did not allow for a range of program-specific feedback 
from HRSA grantees. In this survey administration cycle, HRSA will send 
the survey to each individual grant project director and ask them to 
complete the survey for a specific award. This new approach will enable 
HRSA to obtain more granular and actionable information regarding the 
full range of grant awards received by HRSA awardees.
    Compared to the 60-day Federal Register notice, HRSA anticipates 
the number of potential survey respondents will increase from 3,690 to 
7,813 due to the change in the sampling methodology. HRSA also 
anticipates an increase in the burden hours compared to the 60-day 
Federal Register notice, based on a reassessment of the time completion 
of the survey conducted during a pre-test. The adjusted average of 
completing the survey is 0.34 hours per response.
    A 60-day notice for this information collection was published in 
the Federal Register on March 10, 2023, Vol. 88, No. 47; pp. 15053. 
There were no public comments.
    Need and Proposed Use of the Information: The HRSA Grantee 
Satisfaction Survey will provide meaningful and relevant results to 
agency decision-makers about various customer satisfaction domains 
(e.g., efficiency, timeliness, usefulness, responsiveness, quality of 
and overall satisfaction with HRSA project officers, products and 
services). The information collected will assist HRSA in its efforts to 
gauge, understand and respond to the needs and concerns of its 
customers, especially as they relate to the aforementioned areas. The 
survey results will provide HRSA with concrete indicators regarding the 
best areas in which to dedicate resources to improve

[[Page 9161]]

customer service. HRSA will use this information to support agency-wide 
continuous quality improvement efforts. HRSA will use survey results to 
improve the efficiency, quality, and timeliness of its grants business 
processes, as well as to strengthen its partnership with external 
customers.
    Likely Respondents: Individuals who are identified as the project 
director for a current HRSA grant award.
    Burden Statement: Burden in this context means the time expended by 
persons to generate, maintain, retain, disclose, or provide the 
information requested. This includes the time needed to review 
instructions; to develop, acquire, install, and utilize technology and 
systems for the purpose of collecting, validating, and verifying 
information, processing and maintaining information, and disclosing and 
providing information; to train personnel and to be able to respond to 
a collection of information; to search data sources; to complete and 
review the collection of information; and to transmit or otherwise 
disclose the information. The total annual burden hours estimated for 
this ICR are summarized in the table below.

                                     Total Estimated Annualized Burden Hours
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                                                                                      Average
                                     Number of       Number of         Total        burden per     Total burden
            Form name               respondents    responses per     responses     response  (in       hours
                                                    respondent                        hours)
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HRSA Grantee Satisfaction Survey           7,813            0.32           2,500            0.34             850
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    Total.......................           7,813  ..............           2,500  ..............             850
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* HRSA will send the survey to 7,813 potential respondents. Based on HRSA Grantee Satisfaction Surveys
  administered in previous years, HRSA estimates a 32 percent response rate.


Maria G. Button,
Director, Executive Secretariat.
[FR Doc. 2024-02730 Filed 2-8-24; 8:45 am]
BILLING CODE 4165-15-P


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