[Federal Register Volume 89, Number 32 (Thursday, February 15, 2024)]
[Notices]
[Pages 11860-11861]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 2024-03146]


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DEPARTMENT OF HOMELAND SECURITY

[Docket No. CISA-2024-0006]


Agency Information Collection Activities: Generic Clearance for 
the Collection of Qualitative Feedback on Agency Service Delivery

AGENCY: Cybersecurity and Infrastructure Security Agency (CISA), 
Department of Homeland Security (DHS).

ACTION: 60-Day notice and request for comments; extension of 
information collection request: 1670-0027.

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SUMMARY: The Office of the Chief Information Office (OCIO) within 
Cybersecurity and Infrastructure Security Agency (CISA) will submit the 
following Information Collection Request (ICR) to the Office of 
Management and Budget (OMB) for review and clearance.

DATES: Comments are encouraged and will be accepted until April 15, 
2024.

ADDRESSES: You may submit comments, identified by docket number Docket 
# CISA-2024-0006, at:
    [cir] Federal eRulemaking Portal: http://www.regulations.gov. 
Please follow the instructions for submitting comments.
    Instructions: All submissions received must include the agency name 
and docket number Docket # CISA-2024-0006. All comments received will 
be posted without change to http://www.regulations.gov, including any 
personal information provided.
    Docket: For access to the docket to read background documents or 
comments received, go to http://www.regulations.gov.

FOR FURTHER INFORMATION CONTACT: Benjamin Thomsen, 202-254-7179, 
<a href="/cdn-cgi/l/email-protection#2b6862786a057b796a6b435a054f4358054c445d"><span class="__cf_email__" data-cfemail="bbf8f2e8fa95ebe9fafbd3ca95dfd3c895dcd4cd">[email protected]</span></a>.

SUPPLEMENTARY INFORMATION: The information collection activity provides 
a means to garner qualitative customer and stakeholder feedback in an 
efficient, timely manner, in accordance with the Administration's 
commitment to improving service delivery. CISA is planning to submit 
this collection to OMB for approval. By qualitative feedback we mean 
information that provides useful insights on perceptions and opinions 
but are not statistical surveys that yield quantitative results that 
can be generalized to the population of study.
    This feedback will provide insights into customer or stakeholder 
perceptions, experiences, and expectations, provide an early warning of 
issues with service, or focus attention on areas where communication, 
training or changes in operations might improve delivery of products or 
services.
    These collections will allow for ongoing, collaborative, and 
actionable communications between CISA and its customers and 
stakeholders. It will also allow feedback to contribute directly to the 
improvement of program management.
    The solicitation of feedback will target areas such as: Timeliness, 
appropriateness, accuracy of information, courtesy, efficiency of 
service delivery, and resolution of issues with service delivery. 
Responses will be assessed to plan and inform efforts to improve or 
maintain the quality of service offered to the public.
    If this information is not collected, vital feedback from customers 
and stakeholders on CISA's services will be unavailable. CISA will only 
submit a collection for approval under this generic clearance if it 
meets the following conditions:
    1. The collections are voluntary;
    2. The collections are low-burden for respondents (based on 
considerations of total burden hours, total number of respondents, or 
burden-hours per respondent) and are low-cost for both the respondents 
and the Federal Government;
    3. The collections are noncontroversial and do not raise issues of 
concern to other Federal agencies;
    4. Any collection is targeted to the solicitation of opinions from 
respondents who have experience with the program or may have experience 
with the program in the near future;
    5. Personally identifiable information is collected only to the 
extent necessary and is not retained;
    6. Information gathered is intended to be used only internally for 
general service improvement and program management purposes and is not 
intended for release outside of the CISA (if released, CISA must 
indicate the qualitative nature of the information);
    7. Information gathered will not be used for the purpose of 
substantially informing influential policy decisions; and
    8. Information gathered will yield qualitative information; the 
collections will not be designed or expected to yield statistically 
reliable results or used as though the results are generalizable to the 
population of study.
    Feedback collected under this generic clearance will provide useful 
information, but it will not yield data that can be generalized to the 
overall population. This type of generic clearance for qualitative 
information will not be used for quantitative information collections 
that are designed to yield reliably actionable results, such as 
monitoring trends over time or documenting program performance. Such 
data uses require more rigorous designs that address: The target 
population to which generalizations will be made, the sampling frame, 
the sample design (including stratification and clustering), the 
precision requirements or power calculations that justify the proposed 
sample size, the expected response rate, methods for assessing 
potential nonresponse bias, the protocols for data

[[Page 11861]]

collection, and any testing procedures that were or will be undertaken 
prior fielding the study. Depending on the degree of influence the 
results are likely to have, such collections may still be eligible for 
submission for other generic mechanisms that are designed to yield 
quantitative results.
    As a general matter, information collections will not result in any 
new system of records containing personal information and will not ask 
questions of a sensitive nature, such as sexual behavior and attitudes, 
religious beliefs, and other matters that are commonly considered 
private.
    This is an extension of an existing information collection that was 
initially approved by OMB on 10/05/2014. The evaluation form's most 
recent approval obtained on 5/14/2021 to expire on 5/31/2024. There are 
no substantial changes to the extension request for approval.
    The Office of Management and Budget is particularly interested in 
comments which:
    1. Evaluate whether the proposed collection of information is 
necessary for the proper performance of the functions of the agency, 
including whether the information will have practical utility;
    2. Evaluate the accuracy of the agency's estimate of the burden of 
the proposed collection of information, including the validity of the 
methodology and assumptions used;
    3. Enhance the quality, utility, and clarity of the information to 
be collected; and
    4. Minimize the burden of the collection of information on those 
who are to respond, including through the use of appropriate automated, 
electronic, mechanical, or other technological collection techniques or 
other forms of information technology, e.g., permitting electronic 
submissions of responses.

Analysis

    Agency: Cybersecurity and Infrastructure Security Agency (CISA), 
Department of Homeland Security (DHS).
    Title: Generic Clearance for the Collection of Qualitative Feedback 
on Agency Service Delivery.
    OMB Number: 1670-0027.
    Frequency: Annually.
    Affected Public: State, local, Tribal, and Territorial governments 
and private sector.
    Number of Respondents: 2,500,630.
    Estimated Time per Respondent: Between 0.05 hours and 1 hour.
    Total Burden Hours: 125,180.
    Annualized Respondent Cost: $5,273,145.
    Total Annualized Respondent Out-of-Pocket Cost: $0.
    Total Annualized Government Cost: $200,000.

Robert J. Costello,
Chief Information Officer, Cybersecurity and Infrastructure Security 
Agency, Department of Homeland Security.
[FR Doc. 2024-03146 Filed 2-14-24; 8:45 am]
BILLING CODE 9110-9P-P


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