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[Federal Register Volume 76, Number 172 (Tuesday, September 6, 2011)]
[Notices]
[Pages 55078-55079]
From the Federal Register Online via the Government Printing Office [www.gpo.gov]
[FR Doc No: 2011-22610]

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DEPARTMENT OF HOMELAND SECURITY

Agency Information Collection Activities: Proposed Collection; 
Comment Request; Generic Clearance for the Collection of Qualitative 
Feedback on Agency Service Delivery

AGENCY: Department of Homeland Security.

ACTION: 30-Day notice of submission of information collection approval 
from the Office of Management and Budget and request for comments.

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SUMMARY: As part of a Federal Government-wide effort to streamline the 
process to seek feedback from the public on service delivery, 
Department of Homeland Security has submitted a Generic Information 
Collection Request (Generic ICR): ``Generic Clearance for the 
Collection of Qualitative Feedback on Agency Service Delivery'' to OMB 
for approval under the Paperwork Reduction Act (PRA) (44 U.S.C. 3501 et 
seq.).

DATES: Comments must be submitted October 6, 2011.

ADDRESSES: Written comments may be submitted to the Office of 
Information and Regulatory Affairs, Office of Management and Budget. 
Comments should be addressed to OMB Desk Officer, Department of 
Homeland Security and sent via electronic mail to oira_submission@omb.eop.gov or faxed to 202-395-5806.

FOR FURTHER INFORMATION CONTACT: To request additional information, 
please contact: Department of Homeland Security, Office of the Chief 
Information Office, dhs.pra@dhs.hq.gov, 202-343-2496.

SUPPLEMENTARY INFORMATION:
    Title: Generic Clearance for the Collection of Qualitative Feedback 
on Agency Service Delivery.
    Abstract: The information collection activity will garner 
qualitative customer and stakeholder feedback in an efficient, timely 
manner, in accordance with the Administration's commitment to improving 
service delivery. By qualitative feedback we mean information that 
provides useful insights on perceptions and opinions, but are not 
statistical surveys that yield quantitative results that can be 
generalized to the population of study. This feedback will provide 
insights into customer or stakeholder perceptions, experiences and 
expectations, provide an early warning of issues with service, or focus 
attention on areas where communication, training or changes in 
operations might improve delivery of products or services. These 
collections will allow for ongoing, collaborative and actionable 
communications between the Agency and its customers and stakeholders. 
It will also allow feedback to contribute directly to the improvement 
of program management.
    Feedback collected under this generic clearance will provide useful 
information, but it will not yield data that can be generalized to the 
overall population. This type of generic clearance for qualitative 
information will not be used for quantitative information collections 
that are designed to yield reliably actionable results, such as 
monitoring trends over time or documenting program performance. Such 
data uses require more rigorous designs that address: the target 
population to which generalizations will be made, the sampling frame, 
the sample design (including stratification and clustering), the 
precision requirements or power calculations that justify the proposed 
sample size, the expected response rate, methods for assessing 
potential non-response bias, the protocols for data collection, and any 
testing procedures that were or will be undertaken prior fielding the 
study. Depending on the degree of influence the results are likely to 
have, such collections may still be eligible for submission for other 
generic mechanisms that are designed to yield quantitative results.
    The Agency received 0 comments in response to the 60-day notice 
published

[[Page 55079]]

in the Federal Register of December 22, 2010 (75 FR 80542).
    Below we provide The Department of Homeland Security projected 
average estimates for the next three years:
    Current Actions: New collection of information.
    Type of Review: New Collection.
    Affected Public: Individuals and Households, Businesses and 
Organizations, State, Local or Tribal Government.
    Average Expected Annual Number of Activities: 20.
    Respondents: 45,098.
    Annual Responses: 45,098.
    Frequency of Response: Once per Request.
    Average Minutes per Response: 8.
    Burden Hours: 375,148.
    An agency may not conduct or sponsor, and a person is not required 
to respond to, a collection of information unless it displays a 
currently valid Office of Management and Budget control number.

    Dated: August 23, 2011.
Richard Spires,
Chief Information Officer.
[FR Doc. 2011-22610 Filed 9-2-11; 8:45 am]
BILLING CODE 9110-9B-P
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