IN THE COMMONWEALTH COURT OF PENNSYLVANIA

Sharon A. Lountzis, : : No. 1354 C.D. 2015 Petitioner : Submitted: January 22, 2016

: v. :

: Unemployment Compensation : Board of Review, : : Respondent :

BEFORE: HONORABLE ROBERT SIMPSON, Judge

HONORABLE MICHAEL H. WOJCIK, Judge HONORABLE DAN PELLEGRINI, Senior Judge

OPINION NOT REPORTED

MEMORANDUM OPINION BY JUDGE WOJCIK FILED: March 2, 2016

Sharon A. Lountzis (Claimant) petitions for review of the J une 3 0, 2015 order of the Unemployment Compensation Board of Review (Board) , which affirmed a referee’s decision and held that Claimant was ineligible for benefits under Section 402(e) of the Unemployment Compensation Law (Law). 1 We
affirm.
Claimant was employed as a full

- time licensed practical nurse (LPN)
with Golden Living Center (Employer), a skilled nursing care facility , from

1 Act of December 5, 1936, Second Ex. Sess., P.L. (1937), 2897, as amended , 43 P.S. §802(e). Section 402(e) provides than an employee shall be ineligible for compensation for any week in which her unemployment is due to her discharge or temporary suspension from work for willful misconduct connected with her work.2

November 10, 2003 , to March 27, 2015

. Employer has a policy providing that , if a resident falls, a licensed nurse is to assess the resident for injuries and offer any necessary emergency treatment. Reproduced Record (R.R.) at 31a

- 32a

. 2 The policy also sets forth ten tasks the licensed nurse is to perform , and it specifically

re quires the license d nurse to record the resident’s vital signs, response to neurological assessment, recent food and fluid intake, diagnosis, medications, and relevant history

. R.R. at 31a.

On March 19, 2015, a certified nursing assistant (CNA) notified Claimant that a resident had fallen in the hallway. Claimant found the resident

2 Employer’s “Falls Change of Condition Guidelines for Completion” policy includes the following:

GUIDELINE STATEMENT : To assess individual condition after

a fall occurs and to identify the reason and/or risk factors for the fall in order to prepare a plan of care to reduce the potential for future falls. DEFINITIONS: Fall definition: A fall is a sudden change in position usually involving the floor. Finding a resident on the floor or lowering/ assisting a resident to the floor is considered a fall. GUIDELINE: Policy : It is the policy of the center to complete the Change in Condition Report

- Post Fall Investigation Summary after every known resident fall.

Procedure : If a resident falls

. . . 1. The licensed nurse will assess the resident for injuries and provide the necessary emergency treatment. Initiate the center 911 policy and procedure if appropriate.

2. The licensed nurse shall initiate the Change of Condition Report

- Post Fall Inves tigation Summary. This shall be kept in the resident’s medical record.

R.R. at 31a.3

lying on the floor , did a quick visual assessment , and did not notice anything seriously wrong with the resident . Claimant knew that G .P., another LPN, was assigned to the fallen resident’s unit and saw G.P. at the nurse’s station. Claimant
called out to G .P. , told the CNA to stay with the resident , and walked toward the nurse’s station

.

Claimant and G.P. r eturned to the resident , and G .P. noted that , pur suant to Employer’s policy, it was necessary to get a supervisor / registered nurse
before moving he r . Claimant returned to her work

. G.P. left the resident with the
CNA and went to find a supervisor

. The supervisor arrived on the floor approximately fift een minutes later, 3 and she performed an assessment.

Employer suspended Claimant on March 20, 2015, pending an investigation, and discharged her on March 27, 2015, for violating its policy

. The local job center determined that Claimant was discha rged for willful misconduct
and was ineligible for benefits under Section 402(e). Claimant appealed, and a referee held a hearing at which both parties participated without benefit of counsel.

Kelly Brown, Employer’s director of nursing, testified that Empl oyer discharged Claimant for gross negligence after she failed to assess a fallen resident as required by Employer’s policy. 4 Brown acknowledged that Claimant was not assigned to care for that particular resident, but she sa i d that a nurse’s duty is to

ca re for all residents at the facility, regardless of assignments. Brown stated that since she became director of nursing in July 2014, she has emphasized through

3 The witnesses gave slightly different estimates of the length of time that the resident was left alone on the floor with the CNA.

4 Brown stated that Employer disch arged two employees based on the March 19, 2015 incident.4

nursing meetings and daily communications that all employees are responsible for
all of the re sidents. Additionally, Brown testified that performing assessments is within the scope of practice of any licensed nurse, whether a registered nurse or an
LPN. According to Brown, Claimant should have completed a n assessment of the patient and assisted h er back to her wheelchair. R.R. at 5a

- 6a.

Brown further testified that the “fall” policy, created in November 2014, was discussed at two separate nursing meetings that Claimant had attended. She added that Claimant was discharged after Employer comple ted its investigation into the incident, in accord with Employer’s disciplinary policy. R.R.
at 7a

- 11a , 15a

- 16a

.

Claimant testified that an LPN is not permitted to move a patient without a supervisor’s approval and she had always understood the policy to m e an that a registered nurse was responsible for assessments

. S he said that she did not recall being told otherwise by Brown and was shocked to learn that she was being discharged for violating the policy. R.R. at 11a

- 14a. Claimant stated that she di d not perform all of the tasks listed in the policy; “[s]ince it was not my patient, I left it up to her nurse and the supervisor. If there

– she was in imminent danger, I would’ve done something then, if nobody was there, but I did pass it on to her

nurs e . . . . ” R.R. at 13a.

Claimant testified that she shared Brown’s beliefs that a n employee should help any resident who needs assistance and said that she went back to her work because she believed that G.P. had assumed responsibility for the resident’s

care. R.R. at 16a

- 17a

. Claimant acknowledged that she did not take the resident’s vital signs , but she explained that in order to do so, she would have had to leave the5

resident anyway and return to the nurse’s station to retrieve her blood pressure cuff and other equipment. R

. R . at 17a.

The referee found that: Employer’s policy outlines the procedures to be followed when a resident falls; Claiman t attended two meetings during which the policy was explained; and Employer makes it clear to employees that they are responsible for every resident, not just those directly under their care. (Findings of
Fact Nos. 5

- 8.) Citing Claimant’s own testimony, the referee further found that when Claimant was summoned to a resident who had fallen on the floor, she did only a visual assessment before leaving her to get the LPN assigned to her care. (Findings of Fact Nos 9

- 12.) The referee determined that Claiman t did not perform the required assessment because the reside n t was not her assigned patient

. C onclud ing that Claimant failed to demonstrate good cause for violating Employer’s policy , the referee affirmed the job center’s determination that she is ineligi ble for benefits under section 402(e) of the Law.

Claimant appealed to the Board, which affirmed the referee’s decision. The Board adopted the referee’s findings and conclusions and specifically no ted that Claimant did not credibly establish good cause for her failure to follow Employer’s reasonable policy. Claimant now appeal s to this
Court

. 5

5 Our scope of review is limited to determining whether constitutional rights have been violated, whether errors of law were committed, or whether findings of fact are supported by substantial evid ence. Procyson v. Unemployment Compensation Board of Review , 4 A.3d 1124, 1127 n.4 (Pa. Cmwlth. 2010).6 Initially we note that a n employer contesting a claimant’s right to benefits under Section 402(e) bears the burden of proving willful misconduct. 6
Walsh v. Un employment Compensation Board of Review , 943 A.2d 363, 369 (Pa. Cmwlth. 2008). If the employer satisfies its initial burden, the burden then shifts to the employee to demonstrate good cause for her actions. Lausch v. Unemployment Compensation Board of Re view , 943 A.2d 363, 369 (Pa. Cmwlth. 2008). A claimant establishes good cause by showing that her actions were justified or
reasonable under the circumstances. Roberts v. Unemployment Compensation Board of Review , 977 A.2d 12, 16 (Pa. Cmwlth. 2009). Whe ther or not an employee’s actions amount to willful misconduct is a question of law subject to
this Court’s review. Noland v. Unemployment Compensation Board of Review , 425 A.2d 1 203, 1205 (Pa. Cmwlth. 1981).

Claimant first argues that Employer did not satisfy its burden to prove
that she violated its policy. Claimant asserts that she acted reasonably and fulfilled her duties to the best of her ability; she had no reason to believe that she would be disciplined for her actions; and that she could not consciously violate Employer’s rule because it is vague and does not s pecifically define who is obligated to take
actions. However, in making these arguments, Clai mant relies on facts
different from those found by the Board. In unemployment compensation proceedings, the Board is the ultimate fact

- finder, empowered to det ermine the

6 While the Law does not define the term willful misconduct, our courts have defined it as including: wanton or willful disregard for an employer’s interests; deliberate violation of an employer’s rules; disregard for standards of behavior which an employer can rightfully expect of an employee; or negligence indicating an intentional disregard of the employer’s interest or an employee’s duties or obl igations. Navickas v. Unemployment Compensation Board of Review , 787 A.2d 284, 288 ( Pa. 2001).7

credibility of witnesses and resolve conflicts in evidence; the Board’s findings are conclusive on appeal where they are supported by substantial evidence. Curran v. Unemployment Compensation Board of Review , 752 A.2d 938, 940 (Pa. Cmwlth.
2000 ). Contrary to Claimant’s assertions, Brown’s testimony is substantial
evidence demonstrating that C laimant knowingly violated Employer’s policy

. Brown testified that Claimant was present at two meetings during which the policy was reviewed with employ ees. Additionally, Claimant admitted that she performed only a quick visual assessment of the fallen resident. Thus, Employer’s burden to prove a policy violation was met.

Claimant next arg u es that Brown’s repeated references to the fact that
the reside nt was left on the floor for fifteen minutes and Brown’s failure to challenge Claimant’s testimony that the resident did not require first aid indicate that Claimant’s discharge was improperly based upon extraneous factors. In this regard, Claimant mainta ins that her conduct was consistent with applicable rules and her concern for the resident’s well

- being.

Again, Claimant relies on her preferred version of the facts, rather than those found by the Board. The fact that a party may have given a differen t version of the events or might view the facts differently than the Board is not grounds for reversal if substantial evidence supports the Board's findings. Middletown Township v. Unemployment Compensation Board of Review , 40 A.3d 217, 223 (Pa. Cmwlth. 2 012)

. The law is clear that the Board is the ultimate finder of fact and arbiter of witness credibility. Peak v. Unemployment Compensation Board of Review , 501 A.2d 1383, 1385, 1388 ( Pa. 1985)

.8 Because Employer satisfied its burden of proof, the burde n shifted to Claimant to show good cause for her actions. The Board did not credit Claimant’s testimony that she acted in accordance with her understanding of Employer’s policy; therefore, Claimant did not prove good cause for her conduct.

Our review of the record confirms that the Board’s findings are supported by substantial evidence. Those findings, in turn, support the Board’s conclusion that Claimant was discharged for willful misconduct rendering her ineligible for benefits under section 402(e) of the Law.

Accordingly, we affirm.

MICHAEL H. WOJCIK, JudgeIN THE COMMONWEALTH COURT OF PENNSYLVANIA

Sharon A. Lountzis, : : No. 1354 C.D. 2015 Petitioner :

: v. :

: Unemployment Compensation : Board of Review, : : Respondent :

O R D E R

AND NOW, this 2 nd day of March , 2016, the order of the Unemployment Compensati on Board of Review, dated June 3 0, 2015, is affirmed.

__________________________________ MICHAEL H. WOJCIK, Judge