<PAGE>   1
                                                                   Exhibit 10.32


                        AMENDMENT TO EMPLOYMENT AGREEMENT
                        ---------------------------------

         This Amendment to Employment Agreement (this "Amendment") dated as of
November 10, 1997, by and between Precision Response Corporation, a corporation
organized and existing under the laws of the State of Florida (hereinafter
referred to as "Employer"), and Paul M. O'Hara (hereinafter referred to as
"Employee").

                                   WITNESSETH

         WHEREAS, Employer currently employs Employee pursuant to that certain
Employment Agreement dated as of August 9, 1996 by and between Employer and
Employee (the "Employment Agreement"); and

         WHEREAS, Employer and Employee desire to amend certain of the
provisions of the Employment Agreement as set forth herein.

         NOW THEREFORE, the parties agree that the Employment Agreement shall be
amended as follows:

1.       The first sentence of Subsection 5.A. shall be amended to read as
         follows:

         "Subject to the provisions of Section 9 of this Employment Agreement
         and effective as of August 1, 1997 (the "Effective Date"), Employer
         shall pay salary to Employee ("Salary") based upon the rate of $350,000
         per annum from the Effective Date through the remainder of the
         Employment Term, with Employer paying the higher amount of Salary to
         Employee retroactive to the Effective Date."

2.       Effective as of October 1, 1997, Section 5.B. shall be amended and
         restated in its entirety as follows:

         "B.      BONUS COMPENSATION.

                  Employee shall be entitled to receive a quarterly bonus in the
         amount of $50,000 per quarter (the "Quarterly Bonus Amount") for each
         quarter (commencing with the fourth calendar quarter of 1997 and
         continuing through the last calendar quarter of the term hereof) in
         which and only in the event that Employer's actual earnings per share
         on a fully-diluted basis for such calendar quarter, as set forth on
         Employer's published financial statements covering such
         calendar-quarterly period, equals or exceeds the consensus forecast of
         quarterly earnings per share (on a fully diluted basis) of those
         securities analysts who follow Employer, as such consensus forecast is
         determined and published by First Call as of the beginning of the
         applicable year without giving effect to any upward or downward
         adjustments thereto during such year ("Quarterly Goal").
         Notwithstanding the foregoing, with respect



<PAGE>   2



         to the fourth quarter of 1997, the most recently published consensus
         forecast of First Call as of the date hereof of the earnings per share
         on a fully diluted basis for such fourth quarter (as opposed to the one
         published at the beginning of 1997) shall be used as the Quarterly Goal
         to determine whether a Quarterly Bonus Amount is due to Employee. Each
         Quarterly Bonus Amount, if any, shall be paid during the term hereof
         within forty five (45) days after the end of each calender quarter
         ending on March 31, June 30 and September 30 and within 90 days after
         the calendar quarter ending on December 31. The Quarterly Bonus Amount
         shall be subject to payroll deductions and tax withholdings in
         accordance with Employer's usual payroll practices and as required by
         law. If Employee's employment terminates prior to the end of a quarter
         in which the Quarterly Goal is achieved, subject to the provisions of
         and except as otherwise set forth in Section 9 of this Employment
         Agreement, Employee shall be entitled to receive a prorated portion of
         the Quarterly Bonus Amount equal to $50,000 multiplied by a fraction,
         the numerator of which is the number of days Employee was employed
         during such calendar quarter and the denominator of which is 91 (a
         "Prorated Quarterly Bonus Amount")."

3.       For purposes of Section 9 of the Employment Agreement, all references
         to "Bonus Amount" and "Prorated Bonus Amount" shall hereinafter mean
         and refer to "Quarterly Bonus Amount" and "Prorated Quarterly Bonus
         Amount", respectively.

4.       Section 9.E. shall be amended and restated in its entirety as follows:

         "E. COMPENSATION UPON ANY TERMINATION WITHOUT CAUSE OR RESIGNATION
         AFTER A CHANGE IN CONTROL. Notwithstanding anything in Subsection C. of
         this Section 9 to the contrary, in the event that Employer terminates
         Employee's employment under this Employment Agreement without Cause at
         any time or Employee resigns or quits Employer's employment within
         ninety (90) days after a Change of Control (as defined hereinafter),
         Employee's sole and exclusive compensation and remedy hereunder shall
         be to receive from Employer, and Employer shall pay and/or provide, (i)
         the amount of Salary and the Quarterly Bonus Amount, if any, earned,
         accrued and unpaid through the date of termination or resignation, and
         the amounts and items payable or to be provided under Section 6.A., B.
         and C. through the date of termination or resignation, payable within
         thirty (30) days following termination or resignation of employment and
         (ii) a lump-sum payment in the amount of $550,000 to be paid within
         thirty (30) days following the date of termination or resignation. For
         purposes of this Subsection E., a "Change in Control" means that (1)
         neither Mark Gordon (for these purposes, counting all common stock
         directly or indirectly beneficially



                                       2

<PAGE>   3

         owned by Mark Gordon's Affiliates) nor David Epstein (for these
         purposes, counting all common stock directly or indirectly beneficially
         owned by David Epstein's Affiliates) beneficially owns at least 10% of
         the issued and outstanding common stock of Employer or its successor,
         (2) neither Mark Gordon (for these purposes, counting all common stock
         directly or indirectly beneficially owned by Mark Gordon's Affiliates)
         nor David Epstein (for these purposes, counting all common stock
         directly or indirectly beneficially owned by David Epstein's
         Affiliates) is the stockholder beneficially owning the highest number
         of issued and outstanding shares of common stock of Employer or its
         successor, or (3) neither Mark Gordon nor David Epstein occupies the
         position of Chairman of the Board, Chief Executive Officer or President
         of Employer. "Affiliate" means, for these purposes, with respect to
         Mark Gordon or David Epstein, an immediate family member of his, a
         trust principally for his benefit and/or the benefit of his family
         members and/or lineal descendants, or a family limited partnership or
         any other entity the direct or indirect beneficial or pecuniary owners
         of which are, principally, him, his immediate family members and/or
         trusts principally for the benefit of him, his family members and/or
         lineal descendants. "Immediate family members" mean for these purposes,
         with respect to Mark Gordon or David Epstein, his spouse, children,
         parents, siblings or other lineal descendants."

5.       For purposes of the Employment Agreement and Section 2(b) of the Stock
         Option Agreements (as amended) described in paragraph 6 and 7
         hereinbelow, Employee's employment under the Employment Agreement, as
         amended hereby, shall be deemed terminated by Employer without Cause
         (as defined in the Employment Agreement) in the event that Employer
         terminates or removes Employee as the Chief Financial Officer of
         Employer without Employee's consent.

6.       Employer acknowledges that Employer has on November 10, 1997, granted
         to Employee stock options to acquire an additional 150,000 shares of
         Employer's common stock pursuant to Employer's Amended and Restated
         1996 Incentive Stock Plan and the Stock Option Agreement attached as
         Exhibit "A" to this Amendment.

7.       Notwithstanding anything to the contrary contained in Section 6.0 of
         the Employment Agreement, the parties acknowledge that the stock
         options granted to Employee pursuant to that certain Stock Option
         Agreement dated as of August 9, 1996 have been repriced on November 10,
         1997 and otherwise modified as provided in the Amendment to Stock
         Option Agreement which is attached hereto as Exhibit "B".

8.       Except as otherwise specifically modified by this Amendment, all terms,
         conditions and provisions of the Employment Agreement shall remain
         effective and shall continue to operate in full force throughout the
         entire term of the Employment Agreement, as amended hereby.

9.       This Amendment shall be governed by and construed pursuant to the laws
         of the State of Florida.



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<PAGE>   4



10.      This Amendment may be executed in counterparts, each of which shall be
         an original, but both of which together shall constitute one and the
         same instrument.

         IN WITNESS WHEREOF, the undersigned have hereunto set their hands as of
the day and year first above written.



                                             EMPLOYER:


                                             PRECISION RESPONSE CORPORATION,
                                             a Florida corporation



                                             By: /s/ David L. Epstein
                                               --------------------------------
                                                 David L. Epstein, President



                                             EMPLOYEE:


                                             /s/ Paul M. O'Hara
                                             ----------------------------------
                                             PAUL M. O'HARA




                                        4


<PAGE>   5



                                   Exhibit "A"
                             Stock Option Agreement


<PAGE>   6

                         PRECISION RESPONSE CORPORATION

                             STOCK OPTION AGREEMENT

          Agreement dated as of the 10th day of November, 1997 (the "Date of
Grant") between Precision Response Corporation, a Florida corporation (and,
collectively with its subsidiaries, if any, the "Company") with its principal
office at 1505 N.W. 167th Street, Miami, Florida 33169, and Paul M. O'Hara, at
the address set forth beneath such person's signature on the signature page of
this Agreement ("Optionee").

         1.       GRANT OF OPTIONS

                  The Company grants to Optionee, on the terms and conditions
set forth below, options (the "Options") to purchase up to 150,000 shares
(individually a "Share" and collectively the "Shares") of Precision Response
Corporation common stock (the "Common Stock"), par value $.01 per share, for a
price of $6.88 per Share (the "Option Price"), subject to adjustment as provided
in Paragraph 3 below. Subject to the limitation set forth in the Precision
Response Corporation Amended and Restated 1996 Incentive Stock Plan (the
"Plan"), a copy of which is attached hereto and incorporated herein by
reference, that the aggregate Fair Market Value (as defined in the Plan and as
determined as of the time the option is granted) of the shares of Common Stock
with respect to which Incentive Stock Options (as defined in and pursuant to the
Plan) are exercisable for the first time by a participant during any calendar
year (under all option plans of the Company) shall not exceed $100,000, the
Options shall be designated as Incentive Stock Options to the maximum extent
permitted by law and under the Plan. To the extent that the number of Options
which vest in any calendar year pursuant to the vesting schedule set forth below
exceeds the number which may properly be designated as Incentive Stock Options
pursuant to applicable law or under the Plan, such excess number of Options
shall, pursuant to the provisions of Section 6(e) of the Plan, be designated as
Nonqualified Stock Options (as defined in and pursuant to the Plan).

         2.       TERMS AND CONDITIONS OF OPTIONS

                  (a)      OPTION PRICE

                           Subject to paragraph 3 hereof, the Option Price shall
be not less than the Fair Market Value per share of Common Stock on the Date of
Grant, but in no event less than the par value per Share.

                  (b)      VESTING OF OPTIONS

                           Subject to such further limitations as are provided
for herein, the Options shall vest, if at all (and be exercisable once vested)
in the following amounts:



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PERIOD FROM                                                    PERCENTAGE OF
DATE OF GRANT                                                OPTIONS VESTED (%)
-------------                                                ------------------
Six (6) months from Date of Grant                                    50%
One (1) year from Date of Grant                                      67%
Two (2) years from Date of Grant                                     83%
Three (3) years from Date of Grant                                  100%

         Notwithstanding the vesting schedule set forth above, Optionee shall
become immediately 100% vested in all outstanding Options and may immediately
exercise such Options subject to the time frames set forth in subparagraph (e)
below, upon a Change in Control (as defined in that certain Amendment to
Employment Agreement dated as of the date hereof between the Company and
Optionee) or upon the termination of Optionee's employment by the Company other
than by reason of death, disability or breach of an employment agreement with
the Company or for Cause (as defined in that certain Employment Agreement dated
as of August 9, 1996 between the Company and Optionee). Other than as set forth
in this subparagraph (b), Optionee shall not become vested in any Options
subsequent to the termination of his employment regardless of any exercise
period provided in subparagraph (e) below.

                  (c)      TERM OF OPTIONS

                           The Options may be exercised by Optionee in whole or
in part from time to time, but only during the period beginning on the date of
this Agreement and ending no later than November 9, 2004, subject in all cases,
however, to subparagraphs (b) and (e) of this paragraph 2, paragraph 3 and the
other provisions of this Agreement and the Plan. In no event shall any of the
Options granted under this Agreement be exercisable after the expiration of 10
years from the Date of Grant of such Options.

                  (d)      NON-TRANSFERABILITY OF OPTIONS

                           Options shall not be transferable by Optionee other
than by will or by the laws of descent and distribution or pursuant to a
qualified domestic relations order as defined by the Internal Revenue Code of
1986, as amended (the "Code"), or Title I of the Employment Retirement Income
Security Act, or the rules thereunder, and, except with respect to a qualified
domestic relations order as aforesaid, may be exercised during Optionee's
lifetime only by Optionee. If any Options are exercised after Optionee's death,
the Company may require evidence reasonably satisfactory to it of the
appointment and qualification of Optionee's personal representatives and their
authority and of the right of any heir or distributee to exercise such Options.

                  (e)      TERMINATION OF EMPLOYMENT

                           Subject to the vesting requirements set forth in
Section 2(b) above, if Optionee's employment with the Company terminates, the
unexercised portion of any of the



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<PAGE>   8



Options granted under this Agreement shall automatically and without notice
terminate and become null and void at the time of the earliest to occur of the
following:

                           (1) The expiration of seven (7) years from the Date
of Grant;

                           (2) The expiration of three months from the date of
termination of Optionee's employment by the Company (other than a termination
described in subparagraph (3), (4) or (5) below); PROVIDED, that, if Optionee
shall die during such three-month period, the time of termination of the
unexpired portion of any such Option shall be determined under the provision of
subparagraph (4) below;

                           (3) The expiration of one year from the date of
termination of the employment of an Optionee due to permanent and total
disability (other than a termination described in subparagraph (5) below);

                           (4) The expiration of eighteen (18) months following
the issuance of letters testamentary or letters of administration to the
personal representative, executor or administrator of a deceased Optionee, if
Optionee's death occurs either during his employment by the Company or during
the three-month period following the date of termination of such employment
(other than a termination described in subparagraph (5) below), but in no event
later than two years after Optionee's death;

                           (5) The date of termination of Optionee's employment
by the Company if such termination constitutes or is attributable to a breach by
Optionee of an employment agreement with the Company, or its parent, if any, or
if Optionee has been discharged for cause. The Compensation Committee (the
"Committee"), as provided in the Plan, shall have the right to determine whether
Optionee has been discharged for cause and the date of such discharge, and such
determination of the Committee shall be final and conclusive.

         Neither this Agreement nor any Option granted hereunder shall confer on
Optionee any right to continue in the Company's employ, or limit in any respect
the Company's right (in the absence of a specific written agreement to the
contrary) to terminate Optionee's employment at any time with or without cause.

                  (f)      EXERCISE OF OPTIONS

                           Subject to the limitations set forth herein and the
provisions hereof, the Options may be exercised only by written notice to the
Company, at its principal business office or such other office as the Committee
may from time to time direct, which shall contain provisions consistent with the
provisions of the Plan as the Committee may from time to time prescribe and
shall specify the number of optioned Shares being purchased. Not less than one
hundred (100) shares may be purchased at any one time upon exercise of the
Options unless the number purchased is the total number then purchasable under
this Agreement. Subsequent to the grant of any Options which are not immediately
exercisable in full, the Committee, at any time before


                                        3


<PAGE>   9



complete termination of such Options, may accelerate the time or times at which
such Options may be exercised in whole or in part. Any notice of exercise of
Options shall be accompanied by payment of the full purchase price for the
Shares being purchased: (i) by check payable to the Company; or (ii) with the
prior consent of the Committee, by tendering previously acquired shares of
Common Stock having a fair market value (determined as of the date such Options
are exercised and in the same manner as the Fair Market Value of the Option
Price is determined under the Plan) equal to all of the purchase price; or (iii)
by any combination of (i) and (ii). The Company shall have no obligation to
deliver the Shares being purchased pursuant to the exercise of any Options, in
whole or in part, until the aforesaid payment in full of the purchase price
therefor is received by the Company.

                  (g)      ISSUANCE OF SHARES

                           The exercise of Options granted hereunder is subject
to the condition that if at any time the listing, registration or qualification
of the Shares covered by the Options upon any securities exchange or under any
state or federal law is necessary as a condition of or in connection with the
purchase or delivery of Shares, the delivery of any or all Shares pursuant to
exercise of the Options may be withheld unless and until such listing,
registration or qualification shall have been effected. Optionee agrees to
comply with any and all legal requirements relating to Optionee's resale or
other disposition of any Shares acquired under this Agreement. The Committee may
require, as a condition of exercise of any Options, that Optionee represent, in
writing, that the Shares received upon exercise of the Options are being
acquired for investment and not with a view to distribution and agree that the
Shares will not be disposed of except pursuant to an effective registration
statement under the Securities Act of 1933, as amended, and only after any
required qualifications under applicable state securities laws, unless the
Company shall have received an opinion of counsel satisfactory to the Company
that such disposition is exempt from such registration and qualification. There
may be endorsed on certificates representing Shares issued upon the exercise of
Options such legends referring to the foregoing representations or any
applicable restrictions on resale as the Committee, in its discretion, shall
deem reasonably appropriate, as well as place such stop transfer orders with its
registrar and transfer agent as it deems reasonably appropriate.

                  (h)      RIGHTS AS A SHAREHOLDER

                           Optionee shall acquire none of the rights of a
shareholder of the Company under this Agreement unless and until certificates
for such Shares are issued to Optionee upon the exercise of Options.

                  (i)      SIX-MONTH HOLDING PERIOD

                           Optionee acknowledges that in no event may any Shares
acquired upon exercise of any Options be sold or otherwise disposed of until
after six (6) months have elapsed from the Date of Grant except, in the event of
Optionee's death during such period, for a sale by



                                       4

<PAGE>   10

the executors or administrators of Optionee's estate relying on Rule
16a-2(d)(1)(i) of the Securities Exchange Act of 1934, as amended.

         3.       ADJUSTMENT UPON CHANGES IN CAPITALIZATION, ETC.

                  In the event of any stock split, stock dividend,
reclassification or recapitalization which changes the character or amount of
the Company's outstanding Common Stock while any portion of any Options
theretofore granted pursuant to this Agreement are outstanding but unexercised,
the Committee shall make such adjustments in the character and number of Shares
subject to such Options and in the Option Price as shall be equitable and
appropriate in order to make such Options, as nearly as may be practicable,
equivalent to such Options immediately prior to such change; PROVIDED, however,
that no such adjustment shall give any Optionee any additional benefits under
this Agreement; and PROVIDED FURTHER, that, if any such adjustment is made by
reason of a transaction described in section 424(a) of the Code, it shall be
made so as to conform to the requirements of that section and the regulations
thereunder.

                  If any transaction (other than a change specified in the
preceding paragraph) described in section 424(a) of the Code affects the
Company's Common Stock subject to any unexercised Option theretofore granted
hereunder (hereinafter for purposes of this paragraph 3 referred to as the "old
option"), the Committee or any surviving or acquiring corporation may take such
action as it deems appropriate, and in conformity with the requirements of that
section and the regulations thereunder, to substitute a new option for the old
option, in order to make the new option, as nearly as may be practicable,
equivalent to the old option, or to assume the old option.

                  If any such change or transaction shall occur, the number and
kind of Shares to be issued upon the exercise of any Options shall be adjusted
to give effect thereto.

         4.       OPTIONEE BOUND BY PLAN

                  Optionee hereby acknowledges receipt of a copy of the Plan and
agrees to be bound by the terms and provisions thereof, regardless of whether
such provisions have been set forth in this Agreement. In the event of any
conflict between this Agreement and the Plan, the Plan shall govern.

         5.       APPLICATION OF FUNDS

                  The proceeds received by the Company from the sale of Shares
subject to Options may be commingled with any other corporate funds and used for
any corporate purpose.

         6.       GENERAL

                  (a) Any communication in connection with this Agreement shall
be deemed duly given when delivered in person or mailed by certified or
registered mail, return receipt requested, to Optionee at his or her address
listed on the signature page hereof or such other address of which



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<PAGE>   11

Optionee shall have advised by similar notice, or to the Company or Committee at
the Company's then executive offices.

                  (b) This Agreement sets forth the parties' final and entire
agreement with respect to its subject matter, may not be changed or terminated
orally and shall be governed by and construed in accordance with the internal
law of the State of Florida. This Agreement shall bind and inure to the benefit
of Optionee, and his heirs, distributees and personal and legal representatives,
and the Company and its successors and assigns.

                  (c) As a condition of the granting of the Options hereunder,
Optionee agrees for Optionee and Optionee's heirs, distributees and personal and
legal representatives, that any dispute or disagreement which may arise under or
as a result of or pursuant to this Agreement shall be determined and resolved by
the Committee in its sole discretion, and any interpretation by the Committee of
the terms of this Agreement or the Plan shall be final, binding and conclusive.

                  (d) Wherever from the context it appears appropriate, each
term stated in either the singular or the plural shall include the singular and
the plural, and pronouns stated in the masculine, the feminine or the neuter
gender shall include the masculine, feminine and neuter.

         IN WITNESS WHEREOF, the parties have duly executed this Agreement as of
the date first above written.


OPTIONEE:                                 PRECISION RESPONSE CORPORATION,
                                          a Florida corporation



                                         By:
--------------------------------             ----------------------------------
PAUL M. O'HARA                                    David Epstein, President
430 Coral Way
Fort Lauderdale, Florida  33301



                                        6


<PAGE>   12

                                  Exhibit "B"
                      Amendment to Stock Option Agreement



<PAGE>   13

                       AMENDMENT TO STOCK OPTION AGREEMENT
                       -----------------------------------

         This Amendment to Stock Option Agreement (this "Amendment") dated as of
November 10, 1997, by and between Precision Response Corporation, a corporation
organized and existing under the laws of the State of Florida (hereinafter
referred to as "Company"), and Paul M. O'Hara (hereinafter referred to as
"Optionee").

                                   WITNESSETH

         WHEREAS, Company granted stock options to Optionee pursuant to that
certain Stock Option Agreement dated as of August 9, 1996 by and between Company
and Optionee (the "Stock Option Agreement"); and

         WHEREAS, Company and Optionee desire to amend as set forth herein the
vesting schedule and the exercise price at which Optionee may purchase shares of
Company's common stock pursuant to the Stock Option Agreement as set forth
herein.

         NOW THEREFORE, the parties agree as follows:

         1. All capitalized terms used but not defined herein shall have the
meaning ascribed to them in the Stock Option Agreement.

         2. The Stock Option Agreement shall be amended by changing the Option
Price from $23.88 to $6.88 per Share (which is the Fair Market Value per share
of Common Stock on the date hereof).

         3. Section 2(b) of the Stock Option Agreement is hereby amended and
restated in its entirety as follows:

         "(b)  VESTING OF OPTIONS

                  Subject to such further limitations as are provided for
herein, the Options shall vest, if at all (and be exercisable once vested) in
the following amounts:

         (i)      Options to purchase 100,000 of the Shares shall vest on May
                  10, 1998;
         (ii)     Options to purchase an additional 34,000 of the Shares shall
                  vest on November 10, 1998;
         (iii)    Options to purchase an additional 32,000 of the Shares shall
                  vest on November 10, 1999; and
         (iv)     Options to purchase an additional 34,000 of the Shares shall
                  vest on November 10, 2000.

                  Notwithstanding the vesting schedule set forth above, Optionee
         shall become immediately 100% vested in all outstanding Options and may
         immediately exercise such Options subject to the time frames set forth
         in subparagraph (e) below, upon a Change in



<PAGE>   14


         Control (as defined in that certain Amendment to Employment Agreement
         dated as of the date hereof between Company and Optionee) or upon the
         termination of Optionee's employment by Company other than by reason of
         death, disability or breach of an employment agreement with Company or
         for Cause (as defined in that certain Employment Agreement dated as of
         August 9, 1996 between Company and Optionee). Other than as set forth
         in this subparagraph (b), Optionee shall not become vested in any
         Options subsequent to the termination of his employment regardless of
         any exercise period provided in subparagraph (e) below."

         4. Except as otherwise specifically modified by this Amendment, all
terms, conditions and provisions of the Stock Option Agreement shall remain
effective and shall continue to operate in full force throughout the entire term
of the Stock Option Agreement, as amended.

         5. This Amendment shall be governed by and construed pursuant to the
laws of the State of Florida.

         6. This Amendment may be executed in counterparts, each of which shall
be an original, but both of which together shall constitute one and the same
instrument.

         IN WITNESS WHEREOF, the undersigned have hereunto set their hands as of
the day and year first above written.



                                            Company:

                                            PRECISION RESPONSE CORPORATION,
                                            a Florida corporation



                                           By:
                                               --------------------------------
                                                   David L. Epstein, President



                                            Optionee:



                                            -----------------------------------
                                            PAUL M. O'HARA



                                        2