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                              EMPLOYMENT AGREEMENT
                              --------------------


         THIS AGREEMENT, made as of June 18, 2001 by and between ICT GROUP,
INC., a Pennsylvania corporation (hereinafter called "Company"), and Robert
Mannarino an individual (hereinafter called "Employee").

WITNESSETH
----------

         Company wishes to employ Employee and Employee wishes to enter into the
employ of Company on the terms and conditions contained in this Agreement.

         NOW, THEREFORE, in consideration of the facts, mutual promises and
covenants contained herein and intending to be legally bound hereby, Company and
Employee agree as follows:

         1. Employment. Company hereby employs Employee as President and Chief
            Operating Officer and Employee hereby accepts employment by Company
            for the period of time and upon the terms, conditions and
            restrictions contained in this Agreement.

         2. Duties and Responsibilities.

            (a) Employee agrees to assume such duties and responsibilities
                normally associated with the position indicated above, and as
                may be assigned to Employee by the Chief Executive Officer of
                the Company from time to time. Employee shall perform any other
                duties reasonably required by Company.

            (b) Throughout the term of this Agreement, Employee shall devote his
                entire working time, energy, skill and best efforts to the
                performance of his duties hereunder in a manner which will
                faithfully and diligently further the business and interest of
                Company. During the term of this Agreement, Employee may not,
                directly or indirectly, do any work for any other company.
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         3. Term. This Agreement shall be for a term of one (1) year, commencing
on June 18, 2001 and ending on June 17, 2002 unless sooner terminated as
hereinafter provided. Unless either party elects to terminate this Agreement at
the end of the original or any renewal term by giving the other party written
notice of such election at least ninety (90) days before the expiration of the
then current term, this Agreement shall be deemed to have been renewed for an
additional term of one (1) year commencing on the day after the expiration of
the current term, unless sooner terminated as hereinafter provided.

         4. Compensation.

            (a) For all of the service rendered by Employee to Company, Employee
                shall receive a gross annual salary of $364,000, less taxes and
                other deductions required by law, payable in reasonable periodic
                installments in accordance with Company's regular payroll
                practices in effect from time to time. Employee's base salary
                shall be reviewed by Company's Board of Directors annually and
                may be increased by the Board of Directors in its sole
                discretion. Employee's base salary, however, may be decreased by
                the Board of Directors in the event of a salary reduction that
                is generally applicable to the other members of the Company's
                senior management.

            (b) In addition to Employee's base salary, Company will provide all
                benefits as described in the offer letter dated May 25, 2001,
                which is incorporated herein and made a part hereof. Employee
                shall have the right to participate in the quarterly management
                incentive plan and the annual executive management incentive
                plan on the terms as described in such offer letter and in the
                Company documents describing the terms of such plans. Employee
                shall also be able to participate in the ICT Group, Inc. 1996
                Equity Compensation Plan and the iCT ConnectedTouch.com LLC 2000
                Equity Compensation Plan, and any other management incentive
                plans established by the Company, on terms at least as favorable
                when taken as a whole as those accorded to other officers of the
                Company, subject to the terms set forth in the offer letter and
                this Paragraph.

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            (c) In addition, Company may pay Employee from time to time such
                bonuses or other additional compensation as Company may
                determine in its sole discretion.

            (d) Throughout the term of this Agreement, Employee shall be
                eligible to participate in Company's insurance and other benefit
                plans and programs subject to their terms, conditions and
                restrictions. Nothing herein shall preclude Company from
                modifying or terminating any insurance or other benefit plan or
                program.

            (e) Employee shall accrue vacation pay at a rate of 1.75 days per
                full-month of employment.

            (f) Employee will not receive any remuneration or any other benefit
                from any client or any other company or individual in connection
                with any transaction in which Company is involved, directly or
                indirectly. Nor will Employee assign or give any part of the
                compensation which he receives from Company to any other
                employee, agent or representative of Company, to any client or
                any of its employees, agents or representatives, or to any other
                person or entity involved, directly or indirectly, with Company.

         5. Expenses. Company will reimburse Employee for all reasonable
expenses incurred by Employee in connection with the performance of Employee's
duties hereunder upon receipt of vouchers therefor satisfactory to Company and
in accordance with Company's regular reimbursement procedures and practices in
effect from time to time.

         6. Post-Termination Payments.

            (a) If Employee is terminated by Company for any reason other than
                Inability pursuant to Paragraph 7 hereof or for Cause pursuant
                to Paragraph 9 hereof, or if Employee terminates his employment
                for Good Reason as defined in Paragraph 11, the Company shall
                pay Employee a monthly severance payment in an amount equal to
                Employee's monthly salary at the time of termination for a
                period of twelve (12) months (the "Severance Period"). If
                Employee is terminated for an Inability pursuant to Paragraph 7
                hereof and such Inability constitutes a disability, Company
                shall pay to Employee, during the Severance Period, the

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                difference between Employee's base salary and any disability
                payments he receives during such period under the Company's
                short and long-term disability plans, as applicable. In
                addition, if Employee is terminated for any reason other than
                for Cause under Paragraph 9 hereof or for an Inability under
                Paragraph 7 hereof which is other than a disability, the Company
                shall maintain Employee in its group health plan on the same
                basis as if Employee had remained employed by the Company during
                the Severance Period, for the duration of the Severance Period
                or until Employee becomes covered under another group health
                plan, whichever occurs first.

            (b) Employee shall make reasonable efforts to obtain replacement
                income (through employment and other sources) during the period
                in which Employee receives post-termination payments from
                Company.

            (c) Company's obligation to make post-termination payments pursuant
                to Paragraph 6(a) shall be offset by any compensation earned by
                Employee, as an employee, consultant, independent contractor or
                otherwise, during the period in which Employee receives such
                post-termination payments.

            (d) Company's obligations under Paragraph 6(a) shall cease in the
                event Employee fails to make reasonable efforts to obtain
                replacement income or in the event Employee breaches any of the
                restrictions or obligations set forth in Paragraphs 12 and 13 of
                this Agreement.

         7. Inability. If Employee is unable to perform the essential functions
of his job, with or without reasonable accommodations, for whatever reason, for
a period of thirteen (13) consecutive weeks or for a cumulative period of
nineteen (19) weeks during any twelve-month period, Company shall have the right
to terminate Employee's employment, in which event Company shall have no further
obligations or liabilities hereunder after the date of such termination except
as otherwise provided in Paragraph 6 (a) hereof. The termination of Employee's
employment with Company pursuant to this Paragraph shall not release Employee
from Employee's obligations and restrictions under Paragraphs 12 and 13 of this
Agreement.
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         8. Death. If Employee dies, Company shall have no further obligations
or liabilities to Employee's estate or legal representative or otherwise after
the date of his death.

         9. Discharge for Cause. Company may discharge Employee at any time for
"Cause", which shall include, but not be limited to: willful misconduct, fraud,
misappropriation, malfeasance, misfeasance, nonfeasance, embezzlement, gross
negligence, self-dealing, dishonesty, misrepresentation, conviction of a crime
of moral turpitude, or material violation by Employee of any Company policy or
provision of this Agreement. In the event Company terminates Employee's
employment for Cause, Company shall have no further obligations or liabilities
to Employee after the date of such discharge. The termination of Employee's
employment with Company pursuant to this Paragraph shall not release Employee
from Employee's obligations and restrictions under Paragraphs 12 and 13 of this
Agreement.

         10. Discharge Not for Cause. Notwithstanding any other provision of
this Agreement, Company may discharge Employee at any time without cause by
providing Employee with 30 days written notice, which notice Company may waive,
in whole or in part, in its sole discretion, by paying Employee for such 30
days. Upon termination of Employee pursuant to this Paragraph, Company shall be
obligated to provide Employee with post-termination payments in accordance with
Paragraph 6, but shall have no further obligations or liabilities to Employee
after the date of his termination. The termination of Employee's employment with
Company pursuant to this paragraph shall not release Employee from Employee's
obligations and restrictions under Paragraphs 12 and 13 of this Agreement.

        11. Termination by Employee.

            (a) Employee may terminate his employment under this Agreement at
                any time by providing Company with 30 days written notice, which
                notice Company may waive, in whole or in part, in its sole
                discretion, by paying Employee for such 30 days, and Company
                shall have no further obligations or liabilities to Employee
                after the date of his termination.

            (b) In addition, Employee may resign at any time for "Good Reason"
                by notifying Company in writing of his intention to resign for
                Good Reason and by giving Company thirty (30) days to remedy the
                situation. If Company has failed to remedy the situation within
                such thirty (30) day period, Employee may resign for Good Reason
                and the Company shall pay him the post-termination payments in
                accordance with Paragraph 6 hereof.
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            (c) "Good Reason" for resignation by Employee shall mean any one or
                more of the following:

                  (i) the refusal by Company to extend this Agreement under
                      Paragraph 3 hereof beyond its initial term or any renewal
                      term on terms taken as a whole at least as favorable to
                      Employee as those in effect immediately prior thereto,

                 (ii) a breach by Company of any of its material obligations
                      under this Agreement if Employee has given Company prior
                      written notice thereof and a reasonable opportunity to
                      correct and/or remedy the breach and Company has failed to
                      do so, and

                (iii) Company, without having Cause (as defined in Paragraph 9
                      hereof) to terminate Employee or without the occurrence of
                      an Inability under Paragraph 7 hereof, materially
                      diminishes Employee's duties or responsibilities under
                      this Agreement or removes him from the positions of
                      President and/or Chief Operating Officer.

            (d) The termination of Employee's employment with Company pursuant
                to this Paragraph shall not release Employee from Employee's
                obligations and restrictions under Paragraphs 12 and 13 of this
                Agreement.

         12. Company Property.

            (a) All advertising, sales, manufacturers' and other materials or
                articles or information, including without limitation data
                processing reports, client sales analyses, invoices, price lists
                or information, samples or any other materials or data of any
                kind furnished to Employee by Company or developed by Employee
                on behalf of Company or at Company's direction or for Company's
                use or otherwise in connection with Employee's employment
                hereunder, are and shall remain the sole and confidential
                property of Company. This provision shall not apply to material
                or information that is in the public domain or that becomes
                generally know other than as a result of actions by Employee.
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            (b) Immediately upon termination of Employee's employment, whether
                by Employee or Company, whether during the term of this
                Agreement, upon its expiration or subsequent to its expiration,
                Employee shall deliver to Company, all Company property (for
                example, keys and credit cards) and all documents, books,
                records, lists and other documents relating to Company's
                business, regardless of where or by whom said writings were kept
                or prepared, retaining no copies.

            (c) In the event Employee receives notice from Company that his
                employment is or will be terminated or Employee provides Company
                with notice of his intent to resign, within five (5) days of
                receiving or providing such notice, and thereafter as may be
                requested by Company, Employee shall provide Company with a list
                of all clients and potential clients with whom he is working
                and/or negotiating and a summary of the status of each matter
                with which he is involved, directly or indirectly.

         13. Restrictive Covenants, Trade Secrets, Etc.

            (a) For a period of one (1) year after the termination of his
                employment with Company, for any reason whatsoever, whether
                during the term of this Agreement, upon its expiration or
                subsequent to its expiration, whether by Employee or Company,
                Employee shall not for his own benefit or for the benefit of any
                third party, directly or indirectly, in any capacity,
                participate in any of the following activities: (i) hire or do
                any business with any employee of Company or otherwise induce or
                attempt to influence any employee of Company to terminate his or
                her employment with Company; (ii) divert, solicit, or do any
                business with any current, former (within two (2) years of the
                date of termination), or potential (engaged in discussion with
                Company as of the date of termination) client of Company, where
                any such actions by Employee are in competition with Company; or
                (iii) cause or attempt to cause any current, former, or
                potential client to refrain from doing business with Company. In
                light of the fact that the clients of Company will be engaged in
                operations nationwide and Company will be contacting potential
                customers for its clients throughout the entire United States,
                the restrictions set forth in this Paragraph 13(a) shall apply
                throughout the entire United States.
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            (b) During the term of this Agreement and at all times thereafter,
                Employee shall not use for his personal benefit, or disclose,
                communicate or divulge to, or use for the direct or indirect
                benefit of any person, firm, association or company other than
                Company, any material referred to in Paragraph 12 above or any
                information regarding the business methods, business policies,
                procedures, techniques, research or development projects or
                results, trade secrets, or other knowledge or processes of or
                developed by Company or any names and addresses of clients or
                customers or any data on or relating to past, present or
                prospective clients or customers or any other confidential
                information relating to or dealing with the business operations
                or activities of Company, made known to Employee or learned or
                acquired by Employee while in the employ of Company.

            (c) Any and all writing, inventions, improvements, processes,
                procedures and/or techniques which Employee may make, conceive,
                discover or develop, either solely or jointly with any other
                person or persons, at any time during the term of this
                Agreement, whether during working hours or at any other time and
                whether at the request or upon the suggestion of Company or
                otherwise, which relate to any business now or hereafter carried
                on or which Employee knew, during his employment with Company,
                was contemplated by Company, including developments or
                expansions of its present fields of operations, shall be the
                sole and exclusive property of Company. Employee shall make full
                disclosure to Company of all such writings, inventions,
                improvements, processes, procedures and techniques, and shall do
                everything necessary or desirable to vest the absolute title
                thereto in Company. Employee shall write and prepare all
                specifications and procedures regarding such inventions,
                improvements, processes, procedures and techniques and other aid
                and assist Company so that Company can prepare and present
                applications for copyright or Letters Patent therefor and can
                secure such copyright or Letters Patent wherever possible, as
                well as reissues, renewals, and extensions thereof, and can
                obtain the record title to such copyright or patents so that
                Company shall be the sole and absolute owner thereof in all
                countries in which it may desire to have copyright or patent
                protection. Employee shall not be entitled to any additional or
                special compensation or reimbursement regarding any and all such
                writings, inventions, improvements, processes, procedures and
                techniques, except that Company shall reimburse Employee for any
                expenses which Employee may incur in vesting absolute title
                thereto in Company.
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            (d) Employee acknowledges that the restrictions contained in the
                foregoing subparagraphs (a), (b), and (c), in view of the nature
                of the business in which Company is engaged, are reasonable and
                necessary in order to protect the legitimate interests of
                Company, and that any violation thereof would result in
                irreparable injuries to Company, and Employee therefore
                acknowledges that, in the event of his violation of any of these
                restrictions, Company shall be entitled to obtain from any court
                of competent jurisdiction preliminary and permanent injunctive
                relief as well as damages and an equitable accounting of all
                earnings, profits and other benefits arising from such
                violation, which rights shall be cumulative and in addition to
                any other rights or remedies to which Company may be entitled.

            (e) Employee agrees that if any or any portion of the foregoing
                covenants or the application thereof, is construed to be invalid
                or unenforceable, the remainder of such covenant or covenants
                shall not be affected and the remaining covenant or covenants
                shall then be given full force and effect without regard to the
                invalid or unenforceable portion(s). If the covenant is held to
                be unenforceable because of the area covered, the duration
                thereof or the scope thereof, Employee agrees that the court
                making such determination shall have the power to reduce the
                area and/or the duration and/or scope thereof, and the covenant
                shall then be enforceable in its reduced form.
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            (f) If Employee violates any of the restrictions contained in the
                foregoing subparagraph (a), the restrictive period shall not run
                in favor of Employee from the time of the commencement of any
                violation until such time as the violation shall be cured by
                Employee to the satisfaction of Company.

         14. Prior Agreements. Employee represents to Company (a) that there are
no restrictions, agreements or understandings whatsoever to which Employee is a
party which would prevent or make unlawful his execution of this Agreement or
his employment hereunder; (b) there are no agreements, restrictions or
understandings whatsoever to which Employee is a party which place any
limitations as to the companies or individuals with whom he may ado business;
(c) that his execution of this Agreement and his employment hereunder shall not
constitute a breach of any contract, agreement or understanding, oral or
written, to which he is a party and by which he is bound; and (d) that he is
free and able to execute this Agreement and to enter into employment by Company.

         15. Miscellaneous.

            (a) Waiver. The waiver by Company of a breach of any provision of
                this Agreement by Employee shall not operate or be construed as
                a waiver of any subsequent breach by Employee. No waiver shall
                be valid unless in writing and signed by Company's President.

            (b) Controlling Law. This Agreement and all questions relating to
                validity, interpretation, performance and enforcement
                (including, without limitation, provisions concerning
                limitations of actions), shall be governed by and construed in
                accordance with the laws of the Commonwealth of Pennsylvania,
                and without the aid of any canon, custom or rule of law
                requiring construction against the draftsman.

            (c) Notices. All notices, requests, demands and other communications
                required or permitted under this Agreement shall be in writing
                and shall be deemed to have been duly given, made and received
                only when delivered (personally, by courier service such as
                Federal Express, or by other messenger) or when deposited in the
                United States mails, registered or certified mail, postage
                prepaid, return receipt requested, addressed in the case of
                Company, to its President at its principal place of business,
                and in case of Employee, to his home address.
<PAGE>


            (d) Binding Nature of Agreement. This Agreement shall be binding
                upon and inure to the benefit of Company and its successors and
                assigns and shall be binding upon Employee, his heirs and legal
                representatives.

            (e) Execution in Counterparts. This Agreement may be executed in any
                number of counterparts, each of which shall be deemed to be an
                original as against any party whose signature appears thereon,
                and all of which shall together constitute one and the same
                instrument.

            (f) Provisions Separable. The provisions of this Agreement are
                independent of and separable from each other, and no provision
                shall be affected or rendered invalid or unenforceable by virtue
                of the fact that for any reason any other or others of them may
                be invalid or unenforceable in whole or in part.

            (g) Entire Agreement. This Agreement contains the entire
                understanding between the parties hereto with respect to the
                subject matter hereof, and supersedes all prior and
                contemporaneous agreements and understandings, inducements or
                conditions, express or implied, oral or written. The express
                terms hereof control and supersede any course of performance
                an/or usage of the trade inconsistent with any of the terms
                hereof. This Agreement may not be modified or amended other than
                by an agreement in writing and signed by the Company's
                President.

            (h) Paragraph Headings. The paragraph headings in this Agreement are
                for convenience only; they form no part of this Agreement and
                shall not affect its interpretation.

            (i) Survival. The covenants contained in Paragraphs 12 and 13 shall
                survive the expiration of this Agreement and the termination of
                Employee's employment.

            (j) Number of Days. In computing the number of days for purposes of
                this Agreement, all days shall be counted, including Saturdays,
                Sundays and holidays; provided, however, that if the final day
                of any time period falls on a Saturday, Sunday or holiday on
                which federal banks are or may elect to be closed, then the
                final day shall be deemed to be the next day which is not a
                Saturday, Sunday or such holiday.


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         IN WITNESS WHEREOF, the parties have executed and delivered this
Agreement in Langhorne, Pennsylvania on the date first above written.

ICT GROUP, INC.

By:
   -----------------------------
         John J. Brennan


   -----------------------------
         Robert Mannarino