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                            CONFIDENTIAL TREATMENT REQUEST


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EXHIBIT 10.31 
TO 10-K FOR 1996                            USCS INTERNATIONAL, INC.

            STRATEGIC BUSINESS ALLIANCE AGREEMENT DATED FEBRUARY 28, 1997 
                           BETWEEN THE REGISTRANT AND CBIS.


                     --------------------------------------------


                        STRATEGIC BUSINESS ALLIANCE AGREEMENT
                                           
                                           
INTERNATIONAL BILLING SERVICES, INC., a California corporation (hereinafter
called "IBS"), and CINCINNATI BELL INFORMATION SYSTEMS INC., an Ohio corporation
(hereinafter called "CBIS"), agree as follows:

This Agreement terminates and replaces in its entirety that Statement Production
Services Agreement dated October 9, 1990 between U.S. Computer Services
(predecessor in interest to IBS) and CBIS. 

1.  TERM OF AGREEMENT.  The initial term of this Agreement shall be for five
    (5) years commencing on the date of full execution.  After the initial
    term, this Agreement shall be automatically renewed for one two (2)-year
    period unless either party hereto provides to the other written notice of
    intent not to renew at least ninety (90) days prior to the expiration date
    of the original term.

2.  MARKETING RELATIONSHIP 

    2.1  MARKETING TO NON-CABLE CUSTOMERS IN THE COMMUNICATIONS MARKET. 

         2.1.1 IBS recognizes that CBIS considers rating, usage processing,
         formatting and consolidation to be strategic parts of CBIS's services. 
         CBIS and IBS will work together to develop account development plans
         and strategies that are mutually advantageous and meet customer needs. 
         One mutual strategy may include an interim or initial solution of bill
         consolidation and formatting by IBS followed by a later implementation
         of the long term bill consolidation solution by CBIS exclusively. 

         2.1.2  IBS' primary business is statement production services.  IBS
         considers CBIS its preferred partner for outsourced rating, usage
         processing, formatting and consolidation of communications usage with
         the target clients defined in Attachment D.  CBIS and IBS will work
         together to determine the most appropriate marketing strategy for
         their respective services within these target clients.

         2.1.3  CBIS and IBS will work together in the following manner to meet
         their own strategic priorities and customers' bill consolidation
         needs:  (a) if a current CBIS/IBS customer requires bill
         consolidation, CBIS/IBS will work together to determine the best
         course of action; (b) if there is a new opportunity for both CBIS and
         IBS, under the spirit of the agreement both parties should bid
         together as first option but may agree to a different strategy.  By
         October 1, 1997, CBIS and IBS will (i) develop a mutually agreeable
         plan relative to the international marketplace;


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         (ii) develop a plan to market new products and services designed to
         provide CBIS with unique market capabilities; and (iii) develop the
         technical strategies and plans for bill consolidation.


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2.2 MARKETING TO CABLE CUSTOMERS 

         2.2.1  "Cable customers" are defined as those customers whose primary
         business is cable TV and broadband services, but who may be providing
         multiple services in addition to cable TV and broadband services.  

         2.2.2  As to Cable customers, IBS will take a neutral position
         concerning CBIS and CableData with companies for whose business CBIS
         and CableData compete 

         2.2.3  Each party will ensure all its employees and the employees of
         its parent or affiliates do not disclose the terms of this
         relationship.  IBS will take positive actions to educate relevant USCS
         and CableData employees of the importance of and grievous consequences
         of breach of this provision.  The parties both understand that
         information on the existence of this relationship could come from a
         variety of sources and that any customers or potential customers may
         have obtained information from such other sources.  If either party
         believes the other has breached this provision, then within ninety
         (90) days of the alleged breach, the aggrieved party may resort to
         remedies pursuant to Paragraph 4.3. Upon adjudication in its favor in
         arbitration that such disclosure was made with intent to disparage,
         the aggrieved party may deem the breach to be incurable.

         2.2.4 If required, IBS may develop a unique capability for CBIS'
         exclusive use with cable industry customers, upon agreement as to
         parameters and price.  CBIS will have the ability to sell IBS'
         statement processing services either bundled or unbundled with CBIS'
         processing services.


    2.3  DEDICATED MANAGERS.  IBS will appoint a dedicated Account Manager, and
    CBIS will appoint a dedicated Sales and Marketing Director to drive the
    relationship.  Through these representatives, the parties will work to
    define operational roles and responsibilities,  define target accounts and
    target communications markets, prepare customer specific plans, define and
    meet specific objectives, provide understanding of future strategies,
    requirements, and education on services and define support and resources
    for identified opportunities. 

3.  STATEMENT PRODUCTION SERVICES

    3.1  DEFINITION AND PROCESS

         3.1.1  SERVICES.  Statement production services ("Services") are
         detailed in Attachment A and include the following:  Computer
         Processing for statement production, Image Printing, Inserting,
         Technical Support, Inventory Management, First Page Form, Additional
         Page Form, Send Envelope, Remit Envelope, Flat Envelope, Variable
         Depth Box, Programming, Image Based Microfiche, Microfiche Copies,
         Forms Creation (Pre-printed), Forms Creation (Electronic), Creative
         Design Services, Custom Reports, Hold, Halt/Restart/Abort, Insert
         Handling,

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         Storage, Invalid ZIP code & Foreign Mail, Pulled Statement, Held
         Statement, Over 11oz. Statement, and Packaging
         3.1.2    PROCESS.  Statement production begins with the delivery of
         data (as defined in 3.3.1) to IBS and concludes with IBS' distribution
         of the final statement to the U.S. Postal Service.  


3.2 PREFERRED PROVIDER 

         3.2.1   SERVICES.  The parties agree  that IBS will be the provider of
         statement production Services for a minimum of 85 percent of CBIS's
         statement production. If at any time CBIS falls below the 85 percent,
         the parties will mutually agree to move the appropriate production
         volume required to achieve the minimum to IBS as soon as operationally
         possible, but not to exceed 180 days, unless IBS is unable to convert
         the volumes within the 180 days.  If the 85 percent is not  achieved
         within the 180 days (unless excused by IBS's inability to convert
         within that time frame), then the remedies set forth in Paragraph 4.3
         shall be invoked. The statement production volumes covered by this
         paragraph will exclude any statement production that CBIS provides for
         traditional cable TV and broadband services as defined in Paragraph
         2.2, which statements shall not be counted toward the minimum 85
         percent under the Agreement. Notwithstanding the foregoing, IBS and
         CBIS shall not be precluded from working together to pursue such
         business, as appropriate. There will be no charge for migration to IBS
         of existing CBIS customers listed in Attachment F subject to and based
         on an agreement of both parties on the format standards as set forth
         in Paragraph 3.3.1 below. 


         3.2.2   PAPER STOCK.  CBIS agrees that IBS will be the provider of
         paper materials for all current CBIS customers for whom IBS or CBIS
         presently provides paper and for all future CBIS customers covered by
         this Agreement. All paper/materials provided by a customer covered by
         this Agreement must conform to IBS specifications as defined by the
         IBS Qspec process at the time the request for materials is made. The
         Qspec process on the date of this Agreement is set forth in
         Attachment H. These specifications will be reviewed with CBIS in order
         to ensure compliance. If a specific customer cannot conform to these
         specifications, then IBS will not be held responsible for turnaround
         or quality issues associated with paper. 


3.3      DELIVERY OF MATERIAL AND DATA FOR PROCESSING

         3.3.1  DATA. CBIS will provide IBS with print or fixed format data to
         be processed by IBS to provide Services.  CBIS and IBS agree that data
         will be provided by CBIS in standard format or formats jointly
         agreeable to the parties.  The parties will cooperatively undertake a
         due diligence analysis regarding mutually beneficial standard format
         or formats (eg.,  Xerox DJDE, IBS Standard AFP or as otherwise agreed
         by the parties) and will determine the best strategies and resource
         commitment by each party.  Each party will provide a project manager
         and a


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         technical resource person to assess the format requirements for each
         customer's application software.  Based on the agreed-to plan, the
         appropriate resources will be made available by each party to form a
         team, including the project manager and technical resource person from
         each party, to insure the timely implementation of that plan.  Each
         party will be responsible for its implementation costs associated with
         the modification of its systems to conform to these standards.  In the
         future, if changes to the agreed-upon format are required on a
         customer's behalf, each party will charge for its respective share of
         these changes, as appropriate, wherever possible.

         3.3.2   TESTING FOR NEW SYSTEMS.  Testing of the systems necessary to
         provide Services as set forth in Attachment A of this Agreement for
         new systems will occur as mutually agreed.  This will include
         exercising all aspects of the Services package provided for in this
         Agreement.  Agreed-upon testing may include live production, which
         will be billable.  

         3.3.3  FORMATS AND PROTOCOLS; CHANGES.  IBS and CBIS will initially
         agree upon statement, envelope, print file, and tape formats;
         electronic data transmission protocol (if applicable); cutoff volumes
         and statement cutoff dates.  Once the format, protocol and cutoff
         dates are agreed upon, changes must be by written notification to IBS
         by CBIS and must adhere to the following schedule and conform to IBS'
         then current Insert Ordering Guide (see Attachment G for a copy of the
         Insert Ordering Guide in effect as of the date of this Agreement):

<TABLE>
<CAPTION>

         <S>                                     <C>
         Forms Printing:                         Artwork approval 45 days prior to live use
         Envelope Printing:                      Artwork approval 45 days prior to live use
         Insert ("Stuffer") Printing:            Artwork approval 21 days prior to live use
         Electronic Forms:                       Format approval 5 days prior to live use for 
                                                     New Forms; 15 days for revisions 
         Data or Print File Format:              90 days written notification
         Tape Format:                            90 days written notification
         Data Transmission Protocol:             Mutually agreed
         Inserting Plan Setup:                   5 days written notification

</TABLE>
         Certain changes may involve custom programming charges which will be
         quoted in advance.  Changes involving a change of paper and/or
         envelope stock which result in unused inventory of such stock are
         subject to an unused stock fee as described in section 3.5.6.

         Should CBIS request changes to specifications to be completed in less
         time than the stated time schedule described above, then CBIS shall be
         charged a rush charge.  This rush charge is in addition to the quoted
         prices in Attachment B and shall be quoted on a per order basis.


         3.3.4  DELIVERY OF DATA.  Delivery of the data or print file to the
         IBS statement production facility will be via either tape, electronic
         data line transmission, or other mutually agreed upon electronic
         media.  Delivery of tapes to IBS shall be at  CBIS's expense.  For
         electronic data line transmission of statement production data, CBIS
         and IBS shall share financial and operational responsibility for data
         transmission from CBIS's current  computer  facilities (Lake Mary FL
         and Cincinnati OH) to  IBS' statement  production  facility in El
         Dorado Hills.  If CBIS 


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adds additional computer facilities, the parties will agree on financial and 
         operational responsibility for data transmission to IBS' statement
         production facility from the new facilities. 

         3.3.5  RELEASE FOR PRINT.  CBIS may, at its option, transmit system
         data before a final accuracy check has been made. IBS will, therefore,
         hold all cutoffs in abeyance until a written release by facsimile (or
         other method as otherwise mutually agreed) has been issued by CBIS. 
         Should retransmissions be necessary or a release be issued that is
         later rescinded, CBIS shall pay IBS for any work performed prior to
         rescission at Attachment B rates.  Should CBIS's statements already
         have been released to the U.S. Postal Service when the rescission was
         issued, CBIS shall pay postage and IBS shall incur no liability for
         incorrect statements. Processing begun by IBS before a release has
         been issued by CBIS is at IBS' risk and CBIS will not be charged for
         such work if retransmission is necessary.

         3.3.6 SCHEDULES.  CBIS agrees to set reasonable estimates of schedules
         not less than thirty (30) days in advance as to date and estimated
         volumes for cut off, data and print file transmissions for production
         of statements.



3.4 PROCESSING AND NORMAL TIME FOR PRODUCTION 

         3.4.1  DEFINITIONS.  As used herein, the following terms have the
         following meanings:  A "CUTOFF" is defined as IBS' complete receipt of
         usable statement data print file and subsequent CBIS release for
         print.  The term "MAILING" is defined as the entry of statements into
         the U.S. Postal Service ("USPS"). "TRAY TURNAROUND TIME" is defined as
         the elapsed time between cutoff and mailing of each USPS tray of
         statements. A "STATEMENT RUN" is defined as the elapsed time between a
         cutoff and the mailing of the last USPS tray for the cutoff. 

         3.4.2.  TURNAROUND COMMITMENT. Agreement with regard to turnaround
         commitment for specific end users will be made consistent with
         Paragraph 2.3 and metrics will be implemented consistent with
         Paragraph 3.8.  Except as otherwise agreed by the parties with regard
         to specific end users (such as the agreed to fixed schedule due out
         dates for AWS), the following is the IBS turnaround commitment. IBS
         will accommodate a peak load of six percent (6%) per product line in
         any 24 hour period with an absolute Statement Run time of 24 hours,
         subject to the maximum volumes per cycle set forth below.  For a peak
         load in excess of six percent (6%) of the prior month's image volume,
         plus new cycles forecasted by CBIS for that month, in any 24 hour
         period Statement Run time will be 24 hours for six percent (6%) and an
         additional 12 hours for the amount greater than six percent (6%) up to
         a maximum of nine percent (9%).  In those instances where the peak is
         exceeded due to IBS' acts, IBS will manage to the original turnaround
         commitment for the specified cutoff.  In any 24 hour period that the
         CBIS demand exceeds maximum percentage limit, IBS will work with CBIS
         to determine the priority with which different jobs will be run. 
         Whenever necessary, the list of jobs to be delayed will be provided by
         CBIS. For all cycles that are less than 500,000 images, turnaround
         will be 24 hours; for any cycles greater than 500,000 images,
         turnaround will be 36 hours for a maximum cycle 


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         size of 750,000 images.  There will be no rate differential for
         36-hour turnaround.  The cycle size limit will be reevaluated on an
         annual basis or as required by CBIS clients' statement cycle sizes.

         Should CBIS, after-cutoff has occurred, request IBS to place a hold on
         statement production, the Statement Run time shall be extended by the
         time of the hold. Likewise, should a hold on statement production be
         necessary due to submission by CBIS of changes to print file format,
         tape format, forms, envelopes, inserts, data transmission protocol or
         statement cutoff dates later than the limits outlined in Paragraph
         1.3, Statement Run time shall be extended by the time of the hold.

3.5 PRICE

         3.5.1  PRICING COMMITMENTS.  It is the parties' intent to offer the
         most cost-effective value for statement production services presently
         and throughout the life of the contract relationship. IBS guarantees
         that, at the time of signing this Agreement, CBIS has the best rate
         offered to any IBS clients (including CableData) for comparable
         services, except with respect to simplex continuous forms.  IBS will
         provide consistent pricing for level of distribution; as a value-added
         reseller of IBS services, IBS's price to CBIS (in the wireless and
         wireline industry and in specific competitive situations with
         similarly situated customers) will be lower than the IBS price to the
         end user and no greater than the IBS price for other value added
         resellers for like services and like terms for outsourced work
         performed at IBS-managed facilities, except that IBS is not committed
         to provide a lower price to CBIS in those unusual and extraordinary
         circumstances that arise from time to time in the wireless and
         wireline industry where IBS determines in good faith it must utilize
         prices to the end user for strategic purposes (e.g. temporary
         introductory pricing, competitive knock outs, etc.). IBS must give
         notice to the CBIS Senior Vice President of Marketing or President of
         CBIS (but without any discussions of price, because of antitrust)
         where it intends to use the "unusual and extraordinary circumstance"
         exception. Where (a) IBS had invoked the "unusual and extraordinary
         circumstance" exception and (b) pursuant to the exception, IBS has
         made a lower price bid to the end user and (c) CBIS and IBS
         subsequently agree on a joint bid for the end user,  then IBS and CBIS
         will jointly determine the best joint marketing approach which may
         include the lower price being made available to CBIS for the specific
         end user opportunity (which special pricing will not carry over into
         or affect other prices under this Agreement).  As used in this
         Paragraph 3.5.1, "like services and like terms" means the end user is
         on substantially the same printing platform (see Attachment A for
         description of current printing platforms), uses forms of the same
         size and grade paper (material specifications), has comparable volumes
         of images, has comparable volumes of statements, has comparable number
         of inserts, has comparable data input methods and protocol, has
         comparable computer processing requirements, has comparable number of
         cutoffs, has comparable payment terms and has comparable turnaround
         obligations (including peak).

         3.5.2  OPERATIONAL TEAM. Each party will create a designated team to
         ensure that economies are realized by reducing costs and increasing
         value.  

         3.5.3  SENIOR EXECUTIVE REVIEW. Each party will designate at least one
         member at the vice president or above level to meet semi-annually to
         assess the ongoing issue of competitiveness of pricing, to set short
         and long-term objectives, to ensure that performance goals are met;
         and to review Services and the prices of


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         those services, and work together to identify areas where economies of
         scale can be realized (i.e., processing, materials, and the
         application of new technology) and to review methods of reducing
         postage and paper stock costs.

         3.5.4  PRICE SCHEDULE. The price schedule for the Services is set
         forth in Attachment B,  subject to certain processing discounts, as
         more specifically set forth in Attachment C, and subject to
         adjustments as set forth below. Pricing excludes the cost of CBIS's
         postage. Programming services will be subject to a [        *       ]
         discount from IBS' standard programming rates as described in
         Attachment B.

         IBS will waive all minimum fees, with the exception of those for
         special services as specified in Attachment B, if CBIS will
         standardize each individual CBIS customer's format and materials for
         treatment runs and work to minimize the number of small runs.  Those
         complete plans and/or cutoffs identified as all foreign mail will not
         be charged foreign mail special handling charges as specified in
         Attachment B.  IBS will utilize an international remailer or the US
         Postal Service (whichever is most economic) to minimize the handling
         and postage charges and CBIS would pay only those service fees and/or
         postage as applicable.

         3.5.5    PRICE ADJUSTMENTS FOR PRICES OTHER THAN PAPER.  Prices,
         excluding paper prices (which will be subject to separate price
         adjustment set forth in Paragraph 3.5.6), will be subject to annual
         inflation increase at a rate not to exceed 75 percent of CPI-U, as
         follows: IBS may, one (1) year after the effective date of this
         Agreement and thereafter (but no more than once in each twelve (12)
         month period), upon forty-five (45) days' written notice to CBIS,
         implement such increase, provided, however, that the percentage
         increase in such prices shall not exceed [   *   ] of the applicable
         percentage increase in the Consumer Price Index for All Urban
         Consumers (CPI-U) for Other Goods and Services, published by the U.S.
         Department of Labor, Washington, D.C.  The CPI-U in effect on the
         Effective Date shall be the rate used in determining the initial year
         increase.

         3.5.6    PRICE ADJUSTMENTS FOR PAPER.  IBS may each calendar quarter
         during the term of the Agreement, commencing on the first day of the
         calendar quarter beginning the initial statement run, increase or
         decrease prices set forth in Attachment B under "Paper Products" by
         the same percentage as the weighted average percentage increases or
         decreases of the relevant subweight (as specified in Attachment A) for
         electrophotographic bond or recycled grade roll stock (for forms) and
         of the relevant subweight (as  specified in Attachment A) of white
         wove or white wove recycled envelope roll stock (for envelopes). 
         White wove envelope grade roll stock mill price increases and
         decreases will be determined from notices from James River
         Corporation.  Electrophotographic grade roll stock price increases and
         decreases will be determined from Champion International Corporation. 
         Recycled roll stock increases and decreases will be determined from
         James River/Eureka.  Bond grade roll stock increases and decreases
         will be determined from James River/MOCR.  The base date for mill
         prices shall be January 1, 1997.  A weighted daily average of the
         appropriate index will be compared to the weighted daily average for
         the preceding calendar quarter.  For example, within 15 days after the
         end of Q1, new prices are determined based on the weighted daily
         average prices in Q1; such prices to take effect as of the first day
         of Q2.  The Controller of IBS shall notify CBIS of price increases or
         decreases within fifteen (15) days  after the commencement of the
         calendar quarter for which the increase or decrease applies.

         ----------------------
         *  Portions of this Exhibit 10.31 have been redacted pursuant to a
         confidential


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         treatment request.


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         IBS may order Forms and Envelope Stock in not more than one hundred
         twenty (120) day increments; any price increase or decrease under this
         Paragraph 3.5.6 shall be effective for all Forms and Envelopes as
         provided herein (including forms in inventory) for the calendar
         quarter following the quarterly determination of increase or decrease. 
         The parties understand and agree that rush charges are not part of the
         "Forms and Envelopes" prices but are in addition to those prices and
         will be billed to CBIS at the time that they occur.

         As referenced in Paragraph 3.3.3 above, any unused envelopes or
         statement stock provided by IBS will be charged to the Customer at the
         time they are discarded at the rates set forth in Attachment B, as
         modified within this section.

         3.5.7   ADJUSTMENT FOR USPS CHANGES. In the event that the U.S. Postal
         Service modifies or announces new postal regulations and such
         regulations increase IBS' cost of mailing CBIS's statements, then the
         following provisions shall be operative:
              (a)  If such changes are mandatory  (i.e., IBS must comply with
              such regulations to enter mail into the USPS), IBS will give CBIS
              notice of such changes, the parties will review the overall costs
              and benefits, CBIS and IBS will develop an implementation plan to
              pass through costs and CBIS and IBS will jointly present the
              changes to the end users.  The parties will work together to
              determine the best method of passing through and apportioning
              these additional costs (such as one-time charge, per statement
              charge, etc.).  IBS may increase the Statement charge as set
              forth in Attachment B; this increase will be limited as follows:  

                   (i) for current CBIS customers without contract escalators
                   who will not, after good faith attempt by CBIS, agree to a
                   pass through of increases, this IBS increase to CBIS will be
                   limited to one-half of CBIS's fair-share allocated portion
                   of the actual increase in cost to IBS rounded to the next
                   highest thousandth of a dollar.

                   CBIS will be charged a percentage of IBS's cost that will be
                   computed as a ratio of (1) the weighted average of the
                   combination of CBIS' monthly statement volume and the
                   remaining term of CBIS's contract to (2) the volume and
                   remaining term of all IBS customers. 

                   (ii) for current CBIS customers with contract escalators,
                   for future CBIS customers, and for CBIS customers whose
                   contracts were renewed after the signing of this Agreement,
                   CBIS will be charged its fair-share allocated portion of the
                   actual increase in cost to IBS rounded to the next highest
                   thousandth of a dollar. 

              (b)  If such changes are optional or discretionary (i.e., IBS is
              not required to make such changes in order to enter mail into the
              USPS), IBS will give CBIS notice of such changes, review the
              overall costs and benefits, CBIS and IBS will develop an
              implementation plan to pass through costs and CBIS and IBS will
              jointly present the changes to the end users. CBIS and IBS will
              agree on any allocation of costs prior to the changes being
              implemented.


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         3.5.8 ELIGIBILITY FOR NEW CUTSHEET PRICING.  CBIS will be entitled to
         new cutsheet pricing when its monthly volumes reach eight million
         statements, or on April 1, 1997, whichever occurs first.  The cutsheet
         platform is defined in Attachment A.  Subject to IBS' ability to
         successfully migrate and accept said volumes, if CBIS' volumes are
         below eight million statements on July 1, 1997 or any time thereafter,
         cutsheet pricing will revert to the Current Prices, as specified in
         Attachment B-Current Statement Rate Card, while all other platform
         pricing will be subject to a ten percent (10%) increase.  New business
         will be entitled to the new contract pricing upon conversion.  An
         exception to the minimum volume clause will be conceded by IBS if any
         statement processing related to AT&T Wireless Services (AWS) is taken
         back in-house or directly outsourced to IBS by AWS.  In this situation
         the eight million statement minimum will be computed using the sum of
         the CBIS volumes and the then-current AWS statement counts. In the
         event that an existing CBIS customer for whom IBS provides statement
         production services chooses to contract directly with IBS, those
         statement volumes will be included in determining the eight million
         statement minimum for as long as the customer remains a CBIS customer.
         IBS and CBIS will work together to develop a formal marketing plan
         designed to motivate CBIS' cutsheet customers to move from their
         current cutsheet print platform to an alternate platform.

         3.5.9  PRICING TERMS CONFIDENTIAL.  Both parties agree that the prices
         charged to CBIS under this Agreement will be maintained in confidence
         and will not be disclosed to any third parties without the prior
         written consent of the other party, except as required by law.

3.6      PAYMENT 

         3.6.1  PAYMENT FOR SERVICES.  IBS shall invoice CBIS periodically for
         Services. Standard payment terms are net cash, without discount, due
         and payable within thirty (30) days from the date of the invoice.  In
         the event that CBIS does not render full payment of undisputed amounts
         within sixty (60) days of the date payable, IBS may, after notifying
         CBIS, cease any and all Services until such account is brought current
         and, at its election, may terminate this Agreement.

         3.6.2  TAXES.  CBIS shall pay, or reimburse, IBS for any tax or
         assessment, including but not limited to all sales, use, rental,
         property, gross receipts, excise, or other taxes, duties, or charges
         imposed by any government body or agency or subdivision thereof
         (collectively "governmental body") by virtue of IBS' interest in or
         sale, provision, or CBIS' use of any services or tangible personal or
         intangible property pursuant to the terms of this Agreement. CBIS
         shall pay to IBS or the appropriate governmental body, as the case may
         be, such tax or assessment, together with any fines, penalties or
         interest thereon, within thirty (30) calendar days of the date of the
         invoice by IBS or the date on which CBIS received notice of such
         requirement from the applicable governmental body, whichever is
         earlier.  Notwithstanding the foregoing, CBIS shall not be responsible
         for paying or reimbursing IBS for corporate franchise tax, capital
         tax, net worth tax, or taxes measured by reference to IBS' net income. 

         3.6.3  LATE PAYMENT FEE.  If CBIS fails to pay any undisputed charges
         when due and payable, CBIS agrees to pay a late payment service charge
         of one percent 


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         (1%) per month, but not in excess of the lawful maximum, on the past
         due balance.

    3.7  CBIS'S POSTAGE

         3.7.1  CBIS'S POSTAGE.  CBIS agrees to prepay CBIS's postage. In the
         event CBIS does not prepay postage, as set forth below, IBS reserves
         the right to hold statements until sufficient funds are received. In
         the event of an increase in U.S. Postal Service postage rates, postage
         prepayment shall be increased by the amount of such postage rate
         increase.

         3.7.2    CURRENT POSTAGE DEPOSIT.  CBIS agrees to maintain its current
         postage deposit with IBS. The postage deposit shall be reviewed
         quarterly by IBS and CBIS, and CBIS shall promptly adjust the postage
         deposit amount to cover actual postage charges.

         3.7.3  INCREASES IN POSTAGE DEPOSIT FOR NEW CBIS CUSTOMERS. For each
         new CBIS customer brought under this Agreement, CBIS agrees to add to
         its postage deposit with IBS equivalent to the amount of two (2)
         months' postage charges for the new customer. invoiced to CBIS in two
         installments: (a) The first installment shall be due no later than
         fifteen (15) days prior to the new customer's first cutoff and (b) the
         second installment shall be due no later than five (5) days prior to
         the first cutoff of the next succeeding calendar month.  Payment of
         the first month's postage invoice for actual charges must be received
         no later than five (5) days prior to the first cutoff of the third
         calendar month.  Payment of subsequent month's postage invoices must
         be received no later than five (5) days prior to the first cutoff of
         the next calendar month.

         3.7.4  ADJUSTMENTS FOR USPS AUDIT.  CBIS's postage payments may be
         subject to audit by the U.S. Postal Service.  In the event that such
         an audit reveals a discrepancy between amounts paid and amounts
         actually due for postage, CBIS will reimburse IBS for any payment
         deficiencies for which it is liable and IBS will refund any excess
         payments due to CBIS. 

    3.8  STANDARDS OF WORK.  IBS warrants that the performance of Services
    provided to CBIS under this Agreement shall be in conformance with the
    requirements of this Agreement and with industry standards.  Within ninety
    (90) days of the effective date of this Agreement, the parties will agree
    upon quality metrics for measuring performance which will be reviewed
    periodically at the operational and executive levels.


    3.9  LIMITATION OF REMEDY

         3.9.1   FORCE MAJEURE.  Neither IBS nor CBIS shall be considered in
         default due to any failure in performance of this Agreement, in
         accordance with its terms, should such failure arise out of causes
         beyond their control and without their fault or negligence.

         3.9.2   LIMITATION OF REMEDY.  In the event of any error or omission,
         whether human or mechanical, on the part of IBS or its employees, IBS
         will reprocess the work and remail with an apology insert if necessary
         at no extra cost to CBIS to


                                          39

<PAGE>

         correct said error or omission. IBS' liability for loss of any CBIS
         data or materials shall be limited to the replacement or regeneration
         of the lost items by the method or means deemed most reasonable by
         IBS.  EXCEPT AS PROVIDED IN 3.9.3 BELOW, AND EXCEPT FOR ATTORNEY'S
         FEES AND COSTS OF ARBITRATION, AND, IF RELEVANT, COST OF CONVERSION,
         AWARDED IN ARBITRATION PURSUANT TO PARAGRAPH 4.3.5, IBS' LIABILITY TO
         CBIS FOR ANY LOSSES OR DAMAGES, DIRECT OR INDIRECT, ARISING OUT OF
         THIS AGREEMENT SHALL NOT EXCEED THE TOTAL AMOUNT BILLED OR BILLABLE TO
         CBIS, PLUS APPLICABLE POSTAGE, FOR THE PERFORMANCE WHICH GAVE RISE TO
         THE LOSS OR DAMAGE.  IBS SHALL NOT BE LIABLE FOR ANY SPECIAL OR
         CONSEQUENTIAL DAMAGES IN ANY EVENT.

         3.9.3  EXCEPTION FOR PENALTY CLAUSES IN CURRENT CBIS CONTRACTS.  In
         the event that CBIS incurs as contractual liability a penalty from a
         current end-user due to an error or omission on the part of IBS, IBS
         will reimburse CBIS for such penalty up to a maximum of   [     *     ]
         per incident and [           *        ] per calendar year based on
         date of claim made by CBIS' customer; annual maximums are not
         aggregated.  This obligation shall only arise as to actual payment by
         CBIS of penalties specifically set forth in CBIS contracts with end
         users in effect as of the date of this Agreement where CBIS has
         provided a copy of the penalty provision of said contract to IBS and
         proof of payment.  This provision will not apply to contracts CBIS
         enters into with end users after the date of this Agreement unless
         agreed to by IBS and will not apply to current CBIS contracts where
         there is no penalty specifically set forth.

    3.10   INSPECTIONS.  It is understood that CBIS may inspect all work being
    performed under this Agreement to the extent practical at all reasonable
    times and places.  However, it is also understood that such inspections by
    CBIS shall not be performed in any way that shall unduly delay the work
    being performed.  Reasonable facilities and assistance shall be provided
    for CBIS's inspection if any inspection is made by CBIS on the premises of
    IBS. Such facilities and assistance shall be provided without extra charge. 
    However, should CBIS perform inspection at a place other than the premises
    of IBS, such inspection shall be at the expense of CBIS.

    3.11   DISASTER RECOVERY PLAN.  Within 120 days of the effective date of
    this Agreement, CBIS and IBS will develop a mutually acceptable Disaster
    Recovery Plan pursuant to the guidelines set forth in Attachment E and will
    have the ability to test such plan within 90 days after plan completion.

4.  MISCELLANEOUS

    4.1  EXISTING CBIS EQUIPMENT AND PERSONNEL.  IBS will review the available
    equipment at CBIS's plant that may be rendered surplus as a result of the
    parties' agreement and will take appropriate action, which may include
    acquiring such equipment, depending upon the type and condition of the
    equipment.  IBS will also review CBIS's available people resources and will
    make a good faith effort to place qualified personnel at IBS wherever
    possible.

    4.2   NON-DISCLOSURE.  Each party agrees that all information disclosed by
    the other during performance of this Agreement shall be considered
    proprietary, and shall be held in confidence and used only in performance 
    of this Agreement.  No information provided 


                                          40

<PAGE>


    ----------------------
    *  Portions of this Exhibit 10.31 have been redacted pursuant to a
    confidential treatment request.


                                          41

<PAGE>

    by either party to the other under this Agreement shall be duplicated or
    furnished to another party without prior written consent of the party whose
    information it is.  Each party will exercise the same standard of care to
    protect the other's proprietary data as is used to protect its own
    proprietary data from unauthorized disclosure.  The obligations in this
    section shall survive the termination of this Agreement for a three year
    period.

    4.3  DISPUTE RESOLUTION. 

         4.3.1  Each party agrees that any disagreement, controversy or dispute
         between the parties arising out of or relating to performance under or
         interpretation of this Agreement will first be submitted in writing by
         one party to the other. 

         4.3.2  If a dispute remains unresolved for a period of fifteen (15)
         calendar days after such notice, then it shall be submitted in writing
         to a panel of two executives at the senior vice president level, one
         from each party, who shall promptly meet and confer in an effort to
         resolve such dispute.  

         4.3.3  If the senior vice presidents are unable to resolve the dispute
         within fifteen (15) days after submission to them, or if one of the
         parties refuses to meet,  then the dispute shall be submitted in
         writing to a panel of two executives at the level of president or
         above, one from each party, who shall promptly meet and confer in an
         effort to resolve such dispute. 
         Any decisions of the executives must be in a writing signed by both
         executives and will be final and binding on the parties

         4.3.4  Each party's executives shall be identified by notice to the
         other party, and may be changed at any time thereafter by notice to
         the other.  

         4.3.5 In the event the executives at the level of president or above
         are unable to resolve any dispute within fifteen (15) calendar days
         after submission to them, either party may then refer such dispute to
         binding arbitration in accordance with the rules of the American
         Arbitration Association and judgment upon the award rendered by the
         arbitrator(s) may be entered in any court having jurisdiction thereof. 
         The locale where the arbitration is to be held shall be Cincinnati OH. 
         Attorney's fees and costs of arbitration, and, if relevant, costs of
         conversion, shall be allocated as part of any award as determined by
         the arbitrator(s).  Arbitration in accordance with this section may
         not be commenced by either party until such executives determine in
         good faith that a negotiated resolution is unlikely; provided,
         however, that if one or both parties refuse to meet within fifteen
         (15) calendar days of the notice of the meeting at the president or
         above level set forth above, then arbitration may be instituted by
         either party.  Nothing herein shall prevent either party from
         exercising its right to terminate the Agreement pursuant to the
         provisions hereof.

    4.4  ASSIGNMENT.  This Agreement may not be assigned by either party
    without prior written consent of the other party. This Agreement shall
    inure to the benefit of, and shall be binding upon, the parties hereto and
    their respective successors and permitted assigns.

    4.5  AMENDMENT.  This Agreement may be amended only by an instrument in
    writing, executed by CBIS and IBS.


                                          42

<PAGE>

    4.6  GOVERNING LAW. This Agreement will be governed in all respects by the
    laws of the State of California.  Should any term(s) and condition hereof
    be declared illegal or otherwise unenforceable it (they) shall be severed
    from the remainder of this Agreement without affecting the legality or
    enforceability of such remaining portions.  IBS' remedies as set forth
    herein are not exclusive and are in addition to any other remedy provided
    by law.
    
    4.7  TERMINATION FOR BREACH.  Either party shall have the right to
    terminate this Agreement if the other fails to substantially comply with
    any of its material obligations under this Agreement.  Except as to
    non-payment, should either party elect to exercise this right to terminate
    for breach, it must be done in writing specifically setting forth the
    claimed breach.  The other party shall then have thirty (30) days from
    receipt of notification to remedy the breach.  If such party corrects the
    breach within this period, then this Agreement shall not be terminated
    pursuant to this provision.  Should such party fail to correct the breach
    within the period, then the party claiming breach shall have the right to
    terminate this Agreement forthwith.  As to CBIS's non-payment of all or a
    portion of undisputed amounts due, IBS shall have the rights as set forth
    in Paragraph 3.6.1.

    4.8  PLANT RULES AND SECURITY REQUIREMENTS.  The employees and agents of
    each party shall, while on the premises of the other, comply with all plant
    rules and regulations in effect at such premises, including security and
    safety requirements.


    4.9  INFRINGEMENT.  The following terms apply to any infringement, or
    claims of infringement, of any patent, trademark, copyright, trade secret
    or other proprietary interest based on the manufacture, normal use or sale
    of any material, equipment, programs or services furnished by IBS to CBIS
    hereunder or in contemplation hereof. IBS shall indemnify CBIS and its
    subsidiaries, jointly and severally, for any loss, damage, expense or
    liability that may result by reason of any such infringement.  IBS shall
    defend or settle, at IBS' own expense, any action or suit for which IBS is
    responsible hereunder.  CBIS shall notify IBS promptly of any claim of
    infringement for which  IBS is responsible, and shall cooperate with IBS in
    every reasonable way to facilitate the defense of any such claim.  If any
    action is instituted against IBS based upon a claim that any materials such
    as artwork or inserts provided by CBIS to IBS infringe a United States
    patent, copyright or trademark, CBIS shall, for and on behalf of IBS,
    defend and indemnify such action at CBIS's expense, provided IBS promptly
    notifies CBIS in writing of said action and CBIS has sole control of the
    defense and any settlement negotiations.

    4.10 INDEPENDENT CONTRACTOR.  Neither IBS nor its subcontractors nor the
    employees or agents of any of them shall be deemed to be employees or
    agents of CBIS, it being understood that IBS is an independent contractor
    for all purposes and at all times; and IBS shall be solely responsible for
    the withholding or payment of all federal, state and local personal income
    taxes, social security, unemployment and sickness disability insurance and
    other payroll taxes with respect to its employees, including contributions
    from them when and as required by law.

    4.11 SECTION HEADINGS.  The headings of the several sections are inserted
    for convenience of reference only and are not intended to be part of, or to
    affect the meaning or interpretation of, this Agreement.

    4.12 WAIVER.  No provision of this Agreement shall be deemed waived,
    amended, or modified by either party unless such waiver, amendment or
    modification is in writing and


                                          43

<PAGE>

    signed by the party against whom it is sought to enforce the waiver,
    amendment or modification.

    4.13  SEVERABILITY.  If any provision, or portion thereof, of this Agreement
    is invalid under applicable statute or rule of law, it is only to that
    extent to be deemed omitted.

    4.14  NOTICES.  Except for invoices and billing related communications, any
    notice required or permitted to be given hereunder by either party to the
    other shall be in writing, shall be deemed given when, (1) hand delivered;
    or (2) sent by facsimile transmission to the addresses/fax numbers set
    forth below; or (3) sent by first class or certified United States mail, or
    overnight courier service, postage prepaid, addressed as follows:  

         If to IBS:     International Billing Services
                        ATTENTION: Vice President of Account Management
                        5220 Robert J. Mathews Parkway
                        El Dorado Hills CA 95762-5712 
                        Fax No.: 916/939-4561

          with a copy to:         General Counsel
                                  USCS International, Inc.
                                  2969 Prospect Park Drive
                                  Rancho Cordova CA 95670 
                                  Fax No.: 916/636-4561

         If to CBIS     Cincinnati Bell Information Systems Inc.
                        ATTENTION:  Senior Vice President of Marketing
                        600 Vine Street, P.O. Box 1638
                        Cincinnati OH 45201
                        Fax No: 513/784-5062

                   with a copy to:     General Counsel
                                       Cincinnati Bell Information Systems Inc.
                                       600 Vine Street, P.O. Box 1638
                                       Cincinnati OH 45201
                                       Fax No: 513/784-5062



         If either party changes its address, it shall so advise the other
         party in writing and any notice thereafter required to be given shall
         be sent as specified herein to such new address.

    4.15  ENTIRE AGREEMENT.  This Agreement and Attachments represent the entire
    agreement between the parties and supersede and replace all prior oral and
    written proposals, communications, and agreements with regard to the
    subject matter hereof between CBIS and IBS.


                                          44

<PAGE>

    4.16  ATTACHMENTS.  The following are attached to and by this reference made
    a part of this Agreement:

         Attachment A   Description of Services 
         Attachment B   Rate Sheet
         Attachment C   Discount Schedule
         Attachment D   Target Client List
         Attachment E   Guidelines for Disaster Recovery Plan
         Attachment F   List of existing CBIS customers for purposes of
                        Paragraph 3.3.1 free migration
         Attachment G   Insert Order Guide
         Attachment H   Qspec Process

IN WITNESS WHEREOF, the parties hereto have executed this Agreement as of the
28th  day of February, 1997. Facsimile signatures on this document shall be
deemed to be originals for all purposes.


INTERNATIONAL BILLING SERVICES, INC.        CINCINNATI BELL INFORMATION SYSTEMS
INC.


By  /C Randles Lintecum/               By   /Robert J. Marino/
         (Signature)                             (Signature)
    C. Randles Lintecum, Pres.              Robert J. Marino, President & CEO
      (Print Name and Title)                     (Print Name and Title)   

         3-4-97                                  2-28-97
         (Date)                                  (Date)


                                          45

<PAGE>

                                                 ATTACHMENT A

DESCRIPTION OF STATEMENT PRODUCTION SERVICES ("SERVICES")

These items are individually charged on Attachment B and are described in the
following pages.

1.  Computer Processing for statement production

2.  Image Printing

3.  Inserting

4.  Technical Support

5.  Inventory Management Fee

6.  First Page Form

7.  Additional Page Form

8.  Send Envelope

9.  Remit Envelope

10. Flat Envelope

11. Variable Depth Box

12. Programming

13. Image Based Microfiche

14. Microfiche Copies

15. Forms Creation (Pre-printed)

16. Forms Creation (Electronic)

17. Creative Design Services

18. Custom Reports

19. Hold

20. Halt/Restart/Abort

21. Insert Handling

22. Insert Storage

23. Invalid ZIP code & Foreign Mail

24. Pulled Statement

25. Held Statement

26. Over 11oz. Statement

27. Packaging


                                          46

<PAGE>

PLATFORM DESCRIPTIONS

    -    CUTSHEET (CSI) : Cutsheet integrated.  This platform combines Xerox
         print technology with an integrated unit for the collating, folding,
         and inserting of multi-form, 8 1/2" x 11",  multi-page statements,
         printed in duplex mode.

    -    BOOKBILL (CSU-X4) : Cutsheet universal. This platform combines 
         [       *      ] with an [      *     ] for the collating, folding, and
         inserting of an [              *                    ] printed in 
         [       *      ] mode.

    -    SINGLE FORM CONTINUOUS (CFN-MD) : Continuous forms non-integrated
         multi-page.  This platform combines Oce print technology with an
         integrated unit for the collating, folding, and inserting of 8 1/2" x
         11", single form, multi-page statements, printed in duplex mode.

    -    TWO FORM CONTINUOUS (CFI) : Continuous forms integrated.  This
         platform merges simplex printed summary pages from a Oce printing unit
         with duplex printed detail pages from a Delphax printing unit.  This
         printing unit is combined with an integrated unit for the collating,
         folding, and inserting of 8 1/2" x 11", multi-form, multi-page
         statements.

    *    CUTSHEET SELF MAILER (CSI) : Cutsheet integrated.  This platform
         combines Xerox print technology with a self mailing unit for the
         folding, gluing, and perfing of 8 1/2" x 11", single-page, duplex
         printed statements.

    *    SIMPLEX CONTINUOUS (CFN-M) : Continuous forms non-integrated
         multi-page.  This platform combines Oce print technology with an
         integrated unit for the collating, folding, and inserting of 8 1/2" x
         11", single form, multi-page statements printed in simplex mode.


The Statement Production Services and Specifications relative to the defined
product platforms are detailed below.


         ----------------------
         *  Portions of this Exhibit 10.31 have been redacted pursuant to a
         confidential treatment request.




                                          47

<PAGE>

DETAIL OF PRODUCTS AND SPECIFICATIONS FOR ATTACHMENT "B" 

1.  COMPUTER PROCESSING:

    Computer Processing is a per image charge for processing statement data and
    includes the following:

    -    CASS Certification for automated mail discounts
    -    Postal sorting
    -    Postal calculation
    -    Manifest line generation
    -    Pre-processing
    -    Job scheduling and control
    -    Confirmation of statement, image, and page counts
    -    Direct Access-TM- Connection

    IBS will optimize each inserting plan for maximum postal discount; the
    level of postal discount is dependent upon mailing piece physical
    characteristics and customer provided accuracy of ZIP and ZIP+4
    information, address accuracy and density.  Computer images are defined as
    a logical statement page.  In a simplex mode there will be a maximum of (1)
    computer image per physical sheet of paper, in duplex mode there will be a
    maximum of (2) computer images per physical sheet of paper, and in
    quadraplex mode there will be a maximum of (4) computer images per physical
    sheet of paper.

2.  IMAGE PRINTING:

    The image printing fee includes printing the image, inserting the image
    into the statement and, where appropriate, collating summary forms with
    detail forms, folding the statement and inserting the finished statement
    into the appropriate sending envelope.  Image Printing (Simplex) is defined
    as (1) print image per physical sheet of paper.  Image Printing (Duplex) is
    defined as, (2) print images per physical sheet of paper (whether or not
    data is printed on both sides).  Image Printing (Quadraplex) is defined as,
    (2) print images per physical sheet of paper (whether or not data is
    printed on both sides).

3.  INSERTING:

    Inserting is charged per piece inserted.  Inserting does not include the
    printing of the piece.  The charge covers the normal receiving and limited
    storage, staging, and placement of each insert into the sending envelope.
    Return envelopes are considered an insert; statement forms are not
    considered an insert.

    All inserts must meet requirements in the IBS Insert Order Guide.

4.  TECHNICAL SUPPORT:

    Technical Support is a per statement charge for 24 hour, 7 day a week
    customer support services consisting of:

    -    Telephone Customer Support
    -    Monitoring of process controls
    -    Statement Statistical Reporting


                                          48

<PAGE>

    -    Quality Control

    Quality Checkpoints are included during all phases of the process.  This 
    process is dedicated to ensuring the quality of the customer's statement
    production run. There are many points in the process where quality
    exceptions can be located and dealt with immediately. The Customer Services
    group monitors and controls the job while it is in house and after its
    completion to ensure a quality customer experience.

5.  INVENTORY MANAGEMENT FEE: 

    Per form and envelope.  Receiving, warehousing, control, management and
    staging of forms, envelopes and inserts.  Fees for Inventory Management
    will be charged upon use of the item.

6-11  PAPER PRODUCTS - STATEMENT PRODUCTION SERVICES DETAIL

    Includes the one time creation of artwork (thereafter artwork will be
    separately charged), and ongoing purchasing, handling and custom printing
    of forms and envelopes.  A form is a sheet of paper pre-printed on one or
    both sides.  All forms will include any marks required for printing, forms
    verification, and production equipment alignment purposes. 

    SPECIFICATIONS FOR PAPER PRODUCT ITEMS 6 - 11 ARE DETAILED ON EACH
    STATEMENT CONFIGURATION RATE CARD.  Cutsheet form and envelope
    configurations are further detailed in Attachment B, cutsheet paper pricing
    schedule.  Detailed specifications for other statement configurations will
    be developed as requirements are defined.

SPECIAL SERVICES

Special Services are charges for items not otherwise included in this contract
(see Attachment B for rates) and include, but are not limited to, the following:

12. PROGRAMMING

    Preprocessor Development

    IBS will develop, at Customer's expense, pre-processor software necessary
    to pre-process customer's print images into the agreed statement format and
    into the IBS standard format. Sixty (60) days prior to live implementation,
    the parties shall agree in writing (Final Statement of Work) as an addendum
    to this agreement on the scope of work for such pre-processor development
    and the prices therefore.

    Requested Enhancements

    Other programming charges will apply if customer requests changes that
    require custom programming over and above Statement of Work herein. 

    Non-Scheduled Programming (Process Interruption)

    In the event that CBIS (or a CBIS customer) makes a change to its data
    format without notifying IBS in advance and such change results in a
    disruption of processing or printing, then CBIS will be charged a minimum
    of four (4) hours' programming time to cover IBS' costs of implementing a
    correction to enable processing or printing to continue.  Should


                                          49

<PAGE>

    the estimated time needed to implement a correction be greater than four
    (4) hours, then IBS will notify CBIS of such fact within six (6) hours of
    the cessation of processing or printing.  CBIS will then have the option of
    authorizing IBS to effect the necessary corrections to allow processing or
    printing to continue, or it may elect to retransmit the data in an
    acceptable format.  CBIS will be responsible for all processing and
    printing charges incurred prior to the disruption of the statement run.

    In the event that IBS makes a change to its data format without notifying
    CBIS in advance and such change results in a disruption of processing or
    printing, then IBS will be charged a minimum of four (4) hours' programming
    time to cover CBIS' costs of implementing a correction to enable processing
    or printing to continue.  Should the estimated time needed to implement a
    correction be greater than four (4) hours, then CBIS will notify IBS of
    such fact within six (6) hours of the cessation of processing or printing. 
    IBS will then have the option of authorizing CBIS to effect the necessary
    corrections to allow processing or printing to continue, or it may elect to
    process the data in an acceptable format.  IBS will be responsible for all
    processing and printing charges incurred prior to the disruption of the
    statement run.

13. IMAGE BASED MICROFICHE

    Image based microfiche includes the fonts, graphics, and electronic
    overlays used to print your statements. 

14. MICROFICHE COPIES

    Image based microfiche copies are available. 

15. FORMS CREATION (PRE-PRINTED)

    Creation of artwork for pre-printed forms and envelopes. 

16. FORMS CREATION (ELECTRONIC)

    Creation of laser printed electronic overlays. 

17. CREATIVE DESIGN SERVICES

    Creative design for forms, envelopes, and inserts. 

18. CUSTOM REPORTS

    Custom reports are created to suit customer specific requirements.  These
    will be charged on a per report basis, based on a mutually agreed to format
    and price.


PROCESSING INTERRUPTIONS

19. HOLD

    A Hold may be called by the customer when a statement run is still in the
    Computer Processing mode and has not left the computer room for processing
    on the Production Floor.  There is no charge for this hold.  

20. HALT/RESTART/ABORT

    A halt is charged when the customer requests a halt to the processing of
    any specific statement run in process.  Upon such a request, IBS would
    issue a stop order to all stations.  All work in process is then retrieved
    and caged. In a halt situation, a best effort will be made by IBS to
    minimize mail processing; however no guarantee is made that mail will not
    have been entered into the postal system. Following a halt, the customer
    can


                                          50

<PAGE>

    issue a Restart or an Abort. IBS will provide the customer with a list, by
    account number, of all mail pieces delivered into the postal system in the
    event that some mail was entered into the postal system before a halt was
    effected. 

    Restart/Abort
    Restart/Abort charges are incurred when a restart or an abort is requested
    by the customer.

    Restart:   After a Halt is canceled by the customer, the statement run is
    restarted using original data. 

    Abort:  An Abort signifies that the statement run is unusable and that the
    customer will re-transmit the statement print file.  Customer is liable, at
    standard rates, for all processing charges, stock used, and any postage
    incurred before the Abort was effected. 


INSERT HANDLING

21. INSERT HANDLING

    Charges will apply if IBS is required to perform special handling of
    inserts as required by individual situations, such as hand inserting,
    re-sorting inserts, identifying unlabeled inserts, or deinserting inserts
    from statements.  Please reference attached Insert Order Guide (Attachment
    G).

22. INSERT STORAGE

    Insert Storage fees will be charged for inserts stored (or received):
         -    more than 45 days beyond their last use,
         -    more than 60 days from prior to their scheduled use. 
    Insert storage fees do not apply to return envelopes.  When IBS is printing
    the inserts, insert storage fees will not apply unless the customer has
    directed IBS to store inserts under the storage fee charge situations
    listed above.



STATEMENT SPECIAL HANDLING

Statement Special Handling is defined as the following services:

23. INVALID ZIP CODE & FOREIGN MAIL

    Any statement that is rejected by the IBS postal processor for not having a
    valid U.S. address or zip code as defined by the U.S. Postal Service
    national zip directory will be charged the Invalid Zip Code / Foreign fee.
    This fee is charged on a per statement basis.  Packaging charges may also
    apply.  If customer chooses to mail  invalid Zip Codes as residual mail,
    this charge will not apply (U.S. mail only).

24. PULLED STATEMENT

    After processing and before mailing, any statement manually identified by
    the customer by account number that needs to be located before mailing and
    shipped to an address other than the sending address of the statement is
    considered a pulled statement and will be charged the Pulled Statement Fee. 
    This fee is a per statement fee. Packaging charges may also apply.


                                          51

<PAGE>

25. HELD STATEMENT

    A Held Statement is any statement that is electronically flagged by the
    customer, during processing, that is to be located and shipped to an
    address other than the sending address of the statement. A fee will be
    charged on a per statement basis.  Packaging charges may also apply.

26. OVER 11OZ. STATEMENT

    Any statement over 11 oz  will require special handling and  will be
    charged the Over 11 oz. Statement Fee.  Packaging charges may also apply.

27. PACKAGING

    A Packaging charge will apply to all statements or predetermined groups of
    statements that are unable to be mailed through the normal IBS manifest
    mail system and require packaging.  Does not apply to variable depth boxes.


                                          52

<PAGE>

                                     ATTACHMENT B
                                           
                                    RATE SCHEDULE
                                           


I.   PRICING FOR VOLUME LESS THAN [   *   ] STATEMENTS PER MONTH IS SET FORTH ON
     THE "CURRENT STATEMENT" RATE CARD.

II.  PRICING FOR VOLUMES BETWEEN [   *    ] AND [    *    ] STATEMENTS PER MONTH
     IS SET FORTH ON THE FOLLOWING RATE CARDS:

    -    CUTSHEET STATEMENT
    -    BOOKBILL STATEMENT
    -    SINGLE FORM CONTINUOUS STATEMENT
    -    TWO FORM CONTINUOUS STATEMENT
    -    CUT-SHEET SELF MAILER
    -    SIMPLEX CONTINUOUS STATEMENT

III. PRICING FOR VOLUMES IN EXCESS OF 10 MILLION STATEMENTS PER MONTH:  THE
     PRICING SCHEDULE SET FORTH IN PARAGRAPH II OF THIS ATTACHMENT B ABOVE 
     AS MODIFIED BY THE DISCOUNT SCHEDULE SET FORTH IN ATTACHMENT C.



         ----------------------
         *  Portions of this Exhibit 10.31 have been redacted pursuant to a
         confidential treatment request.


                                          53

<PAGE>

                                  CURRENT STATEMENTS

                        8 1/2 X 11 DUPLEX / DUPLEX STATEMENTS
                              Cut-Sheet Integrated (CSI)



PROCESSING                   UNIT PRICE          CHARGE UNIT

  1. Computer Processing       [ * ]             Computer Image
  2. Image Printing            [ * ]             Print Image
  3. Inserting                 [ * ]             Inserted Item
  4. Technical Support         [ * ]             Statement
  5. Inventory Management      [ * ]             Each form & Envelope


AVERAGE PAPER PRODUCTS
  6. First Page                [ * ]             Each 1st Page
  7. Additional Page           [ * ]             Each Addl. Page
  8. Send Envelope             [ * ]             Send Envelope
  9. Remit Envelope            [ * ]             Return Envelope




  ITEM        PAPER DESCRIPTIONS:
--------------------------------------------------------------------------------
    6.        [  *  ]
    7.        [  *  ]
    8.        [  *  ]
    9.        [  *  ]


         ----------------------
         *  Portions of this Exhibit 10.31 have been redacted pursuant to a
         confidential treatment request.


                                          54

<PAGE>

                                 CUTSHEET STATEMENTS

                        8 1/2 X 11 DUPLEX / DUPLEX STATEMENTS
                              Cut-Sheet Integrated (CSI)



PROCESSING                   UNIT PRICE          CHARGE UNIT
  1. Computer Processing       [ * ]             Computer Image
  2. Image Printing            [ * ]             Print Image
  3. Inserting                 [ * ]             Inserted Item
  4. Technical Support         [ * ]             Statement
  5. Inventory Management      [ * ]             Each form & Envelope


AVERAGE PAPER PRODUCTS
  6. First Page                [ * ]             Each 1st Page
  7. Additional Page           [ * ]             Each Addl. Page
  8. Send Envelope             [ * ]             Send Envelope
  9. Remit Envelope            [ * ]             Return Envelope


ITEM          PAPER DESCRIPTIONS:
--------------------------------------------------------------------------------
    6.        [  *  ]
    7.        [  *  ]
    8.        [  *  ]
    9.        [  *  ]



         ----------------------
         *  Portions of this Exhibit 10.31 have been redacted pursuant to a
         confidential treatment request.


                                          55

<PAGE>

                       CUTSHEET ITEMIZED PAPER PRICING SCHEDULE
                   PAPER PRODUCTS
--------------------------------------------------------------------------------
<TABLE>
<CAPTION>

                      FORMS                                UNIT PRICE          CHARGE UNIT
              <S>                                             <C>              <C>
              6., 7. 20# Paper - Up To 2 Colors              [  *  ]           Each Form

              6., 7. 24# Paper - Up To 2 Colors              [  *  ]           Each Form

                     FORM ADDITIONS

                     Additional Color                        [  *  ]           Each Color


                 ENVELOPES 
              8. Send Envelope 2 Color                       [  *  ]           Each Envelope
              
              9. Return Envelope 1 Color                     [  *  ]           Each Envelope
        
             10. 9 x 12 Flat Envelope                        [  *  ]           Each Envelope
        
             11. Box Envelope                                [  *  ]           Each Box

                 ENVELOPE ADDITIONS

                 Privacy Tint*:
                                Custom                       [  *  ]           Each Envelope
                                Lite                         [  *  ]           Each Envelope
                                Face Only                    [  *  ]           Each Envelope

                 Additional Color*                           [  *  ]           Each Color, max of 3
                 Glassine*                                   [  *  ]           Each Envelope
                 Peel and Seal Flap                          [  *  ]           Each Envelope

</TABLE>

ITEM          PAPER DESCRIPTIONS:

6.            [  *  ]
7.            [  *  ]
8.            [  *  ]
9.            [  *  ]
10.           [  *  ]
11.           [  *  ]

         * Set up fee of  [  *   ] applied on all runs of less than[    *   ]

    -----------------------
    *  Portions of this Exhibit 10.31 have been redacted pursuant to a
    confidential


                                          56

<PAGE>

    treatment request.


                                          57

<PAGE>

                                 BOOKBILL STATEMENTS

                           8 1/2 X 14 QUADRAPLEX STATEMENTS
                              Cut-Sheet Integrated (CSI)



PROCESSING                   UNIT PRICE          CHARGE UNIT

  1. Computer Processing       [ * ]          Computer Image
  2. Image Printing            [ * ]             Print Image
  3. Inserting                 [ * ]           Inserted Item
  4. Technical Support         [ * ]               Statement
  5. Inventory Management      [ * ]    Each form & Envelope


AVERAGE PAPER PRODUCTS
  6. First Page                [ * ]           Each 1st Page
  7. Additional Page           [ * ]         Each Addl. Page
  8. Send Envelope             [ * ]           Send Envelope
  9. Remit Envelope            [ * ]         Return Envelope


ITEM     PAPER DESCRIPTIONS:
--------------------------------------------------------------------------------
  6.     [ * ]
  7.     [ * ]
  8.     [ * ]
  9.     [ * ]




         ----------------------
    *  Portions of this Exhibit 10.31 have been redacted pursuant to a
    confidential treatment request.


                                          58

<PAGE>

                        SINGLE FORM CONTINUOUS SHEET STATEMENT

                        8 1/2 X 11 DUPLEX / DUPLEX STATEMENTS
                              Continuous Form Multipage 



PROCESSING                   UNIT PRICE          CHARGE UNIT
  1. Computer Processing       [ * ]          Computer Image
  2. Image Printing            [ * ]             Print Image
  3. Inserting                 [ * ]          Reply Envelope
  4. Technical Support         [ * ]               Statement
  5. Inventory Management      [ * ]    Each form & Envelope


AVERAGE PAPER PRODUCTS
  6. First Page                [ * ]           Each 1st Page
  7. Additional Page           [ * ]         Each Addl. Page
  8. Send Envelope             [ * ]           Send Envelope
  9. Remit Envelope            [ * ]         Return Envelope

ITEM     PAPER DESCRIPTIONS:
--------------------------------------------------------------------------------
  6.     [ * ]
  7.     [ * ]
  8.     [ * ]
  9.     [ * ]



    ----------------------
    *  Portions of this Exhibit 10.31 have been redacted pursuant to a
    confidential treatment request.


                                          59

<PAGE>


                         TWO FORM CONTINUOUS SHEET STATEMENT

                        8 1/2 X 11 SIMPLEX / DUPLEX STATEMENTS
                           Continuous Form Integrated (CFI)



PROCESSING                   UNIT PRICE          CHARGE UNIT

  1. Computer Processing       [ * ]          Computer Image
  2. Image Printing            [ * ]             Print Image
  3. Inserting                 [ * ]           Inserted Item
  4. Technical Support         [ * ]               Statement
  5. Inventory Management      [ * ]    Each form & Envelope

AVERAGE PAPER PRODUCTS                 

  6. First Page                [ * ]           Each 1st Page
  7. Additional Page           [ * ]         Each Addl. Page
  8. Send Envelope             [ * ]           Send Envelope
  9. Remit Envelope            [ * ]         Return Envelope


ITEM     PAPER DESCRIPTIONS:
--------------------------------------------------------------------------------
  6.     [ * ]
  7.     [ * ]
  8.     [ * ]
  9.     [ * ]




    ----------------------
    *  Portions of this Exhibit 10.31 have been redacted pursuant to a
    confidential treatment request.

                                           
                                       60

<PAGE>
                                 CUTSHEET SELF MAILER

                        8 1/2 X 11 DUPLEX / DUPLEX STATEMENTS
                              Cut-Sheet Integrated (CSI)



PROCESSING                   UNIT PRICE          CHARGE UNIT
  1. Computer Processing       [ * ]          Computer Image
  2. Image Printing            [ * ]             Print Image
  3. Folding                   [ * ]           Inserted Item
  4. Technical Support         [ * ]               Statement
  5. Inventory Management      [ * ]    Each form & Envelope


AVERAGE PAPER PRODUCTS
  6. First Page                [ * ]               Each Page


ITEM     PAPER DESCRIPTIONS:
--------------------------------------------------------------------------------
  6.     [ * ]


    ----------------------
    *  Portions of this Exhibit 10.31 have been redacted pursuant to a
    confidential treatment request.



                                          61

<PAGE>

                          SIMPLEX CONTINUOUS SHEET STATEMENT

                       8 1/2 X 11 SIMPLEX / SIMPLEX STATEMENTS
                              Continuous Form Multipage 



PROCESSING                   UNIT PRICE          CHARGE UNIT
  1. Computer Processing       [ * ]          Computer Image
  2. Image Printing            [ * ]             Print Image
  3. Inserting                 [ * ]          Reply Envelope
  4. Technical Support         [ * ]               Statement
  5. Inventory Management      [ * ]    Each form & Envelope


AVERAGE PAPER PRODUCTS
  6. First Page                [ * ]           Each 1st Page
  7. Additional Page           [ * ]         Each Addl. Page
  8. Send Envelope             [ * ]           Send Envelope
  9. Remit Envelope            [ * ]         Return Envelope


ITEM     PAPER DESCRIPTIONS:                
--------------------------------------------------------------------------------
  6.     [ * ]
  7.     [ * ]
  8.     [ * ]
  9.     [ * ]



    ----------------------
    *  Portions of this Exhibit 10.31 have been redacted pursuant to a
    confidential treatment request.



                                          62

<PAGE>
<TABLE>
<CAPTION>
                                   SPECIAL SERVICES
-----------------------------------------------------------------------------------------------------------
SPECIAL SERVICES                                    CHARGE UNIT    CHARGE         PER EVENT        EVENT
                                                                   PER UNIT       MINIMUM
-----------------------------------------------------------------------------------------------------------
<S>                                                 <C>            <C>           <C>               <C>
12. Programming(1)
       Project Management / Design                  Per Hour        [ * ]         [ * ]            Request
       Development / QA                             Per Hour        [ * ]         [ * ]            Request
       Documentation                                Per Hour        [ * ]         [ * ]            Request
13. Image-based Microfiche                          Per Fiche       [ * ]         [ * ]             Request
14. Microfiche copies                               Per Fiche       [ * ]         [ * ]             Request
15. Forms Creation (Preprinted)                     Per Hour        [ * ]         [ * ]            Request
16. Forms Creation (Electronic)                     Per Hour        [ * ]         [ * ]            Request
17. Creative Design Services                        Per Hour        [ * ]         [ * ]            Request
18. Custom Reports                                  Per Report      [ * ]         [ * ]            Request

    PROCESSING INTERRUPTIONS
-----------------------------------------------------------------------------------------------------------
19  Hold                                            Per Cut-Off    [ * ]            N/A            Request
20. Halt / Restart / Abort                          Per Cut-Off    [ * ]            N/A            Request

    INSERT HANDLING
-----------------------------------------------------------------------------------------------------------
21. Insert Handling                                 Per Hour        [ * ]         [ * ]            Request
22. Storage                                         Per Month       [ * ]         [ * ]            Request

    STATEMENT SPECIAL HANDLING
-----------------------------------------------------------------------------------------------------------
23. Invalid Zip Code & Foreign Mail                 Per Statement  [ * ]           [ * ]           Request
24  Pulled Statement                                Per Statement  [ * ]           [ * ]           Request
25. Held Statement                                  Per Statement  [ * ]           [ * ]           Request
26. Over 11 oz. Mail                                Per Statement  [ * ]           [ * ]           Request
27. Packaging                                       Per Box        [ * ]           [ * ]           Request

</TABLE>

(1) Programming is subject to a [  *  ] discount per 3.5.4.


    ----------------------
    *Portions of this Exhibit 10.31 have been redacted pursuant to a
    confidential treatment request.


                                          63

<PAGE>

                                     ATTACHMENT C

                                  DISCOUNT SCHEDULE

                    Incremental (Cumulative) Processing Discounts


<TABLE>
<CAPTION>
   CBIS Monthly                                                 Single Form           Two Form
 Statement Volume       Cutsheet(1)           Bookbill          Continuous(2)        Continuous
     (Millions) 
 processed by IBS


                       Inc.     (Cum.)    Inc.     (Cum.)      Inc.     (Cum.)    Inc.     (Cum.)

<S>     <C>            <C>      <C>       <C>       <C>       <C>       <C>        <C>      <C>  
        10             [ * ]     [ * ]     [ * ]     [ * ]     [ * ]     [ * ]     [ * ]     [ * ]
        13             [ * ]     [ * ]     [ * ]     [ * ]     [ * ]     [ * ]     [ * ]     [ * ]
        15             [ * ]     [ * ]     [ * ]     [ * ]     [ * ]     [ * ]     [ * ]     [ * ]
        17             [ * ]     [ * ]     [ * ]     [ * ]     [ * ]     [ * ]     [ * ]     [ * ]
        20             [ * ]     [ * ]     [ * ]     [ * ]     [ * ]     [ * ]     [ * ]     [ * ]

</TABLE>


                             (1)  Includes Self Mailer Print Platform
                             (2)  Includes Simplex and Duplex Print Platforms

[   *    ] Incentive Bonus
An additional [   *   ] processing discount will be applied to [   *    ] rate
cards when [   *   ] of total volume is [   *    ], or a total volume of [  *  ]
statements is achieved.




    ----------------------
    *  Portions of this Exhibit 10.31 have been redacted pursuant to a
    confidential treatment request.





                                          64

<PAGE>


                                  DISCOUNT EXAMPLES:
                                           
SCENARIO I
CBIS is currently processing  [   *    ] cutsheet statements with IBS.  CBIS
wins a contract which includes the statement production of [  *  ] new
statements.  CBIS' new customer has chosen the Bookbill platform.  As a result
of this contract CBIS is entitled to a PROCESSING discount for the Bookbill
platform of [   *    ] from the rate card price.  The [   *    ] is obtained as
follows; [   *    ] reduction because CBIS is processing more that [   *    ]
statements with IBS, an additional [   *    ] reduction because the [   *    ]
is over the [   *    ] threshold, and an additional [   *    ] reduction due to
[   *    ].

SCENARIO II
CBIS is currently processing [   *    ] statements with IBS all on the cutsheet
platform.  One of CBIS' customers, which represents [   *    ] statements, has
chosen to move its production to the Two Form Continuous platform.  As a result
of this move CBIS is entitled to a PROCESSING discount for the Two Form
Continuous platform of [   *    ] from the rate card price.  The [   *    ] is
obtained as follows; [   *    ] reduction because CBIS is processing more that
[   *   ] statements with IBS, and [   *    ] reduction due to the [   *    ].

SCENARIO III
CBIS is currently processing [   *    ] statements with IBS all on the cutsheet
platform.  CBIS wins a contract which includes the statement production of 3
million statements.  CBIS' new customer has chosen the Single Form Continuous
platform.  As a result of this contract CBIS is entitled to the following
discounts; a PROCESSING  discount for the Cutsheet platform of [   *    ] from
the rate card price, and a PROCESSING discount for the Single Form Continuous
platform of  [   *    ] .The [   *    ] Cutsheet discount is obtained because
CBIS is now processing over [   *    ] statements with IBS.  The [   *    ]
Single Form Continuous processing discount is obtained as follows; [   *    ]
reduction for surpassing the [   *    ] threshold, and additional [   *    ]
reduction for surpassing the [   *    ] threshold, and an additional [   *    ]
reduction due to [   *    ].

SCENARIO IV
CBIS is currently processing [   *    ] cutsheet statements with IBS.  CBIS wins
a contract which includes the statement production of [   *    ] new statements.
CBIS' new customer has chosen the Cutsheet platform.  As a result of this
contract CBIS is [   *    ].

SCENARIO V  
CBIS is currently processing [   *    ] statements with IBS ([   *    ] cutsheet
and [   *    ] Two-Form Continuous).  CBIS wins a contract which includes the
statement production of [   *    ] new statements.  CBIS' new customer has
chosen the Two Form Continuous platform.  As a result of this new contract, CBIS
is entitled to a processing discount of [   *    ] due to [   *    ].


    ----------------------
    *  Portions of this Exhibit 10.31 have been redacted pursuant to a
    confidential treatment request.


                                          65

<PAGE>

                                     ATTACHMENT D
                                           
                                    Target Clients
                             (reference Paragraph 2.1.2)
                                           
    [  *  ]










    ----------------------
    *  Portions of this Exhibit 10.31 have been redacted pursuant to a
    confidential treatment request.


                                          66

<PAGE>



                                     ATTACHMENT E
                                           
                           GUIDELINES FOR DISASTER RECOVERY
                                           

GENERAL

Business Continuity Planning for CBIS's statement print and mail operations at
IBS is required to assure the ability of CBIS to effectively process its
statements in the event of a significant failure of the equipment or facilities
at IBS I or II.  These guidelines will be used to develop the temporary measures
and restoration procedures to insure that CBIS statements continue in the event
of such a major failure at IBS I or II.  Both IBS I and IBS II will provide
mutual backup for CBIS and our other customers. 

PLAN

In a Declared Disaster, the basic print and mail function will be replicated in
four phases.

During a period of a Declared Disaster, Customers will receive summary page
statements with only regulatory inserts permitted. This provides capacity to
produce CBIS  Statements, Summary page only, on 8 1/2" x 11" paper. 

RECOVERY PHASES

The general flow of the recovery will follow these phases:

PHASE ONE -- DISASTER NOTIFICATION AND EMERGENCY PLAN IMPLEMENTATION
-   Day 0 - Day 02 - Disaster Declaration will take place in accordance with
    Appendix A, Disaster Declaration.

PHASE TWO -- 3 DAY TURN AROUND - SUMMARY PAGE ONLY
-   Day 03 - Day 47 -- Turnaround 72 Hours for all statements including special
    handling. A one sheet summary page statement only will be produced.

PHASE THREE -- TURN AROUND - FULL STATEMENT PRODUCTION - CONTRACTUAL
REQUIREMENTS
-   Day 48 - Day 180 -- Turnaround would conform to contractual requirements
    for all statements including special handling. Convert to full statement
    production from summary page only. 

NORMAL OPERATIONS
-   Day 181 -- Full return to pre-disaster production capability, including a
    new disaster recovery plan.

RECOVERY PROCEDURES

-   Forms
    -    Phase II - A single 8 1/2" x 11" printed form, with electronic
         overlays for the CBIS logo, and perforations will be used for the
         first 45 days.
    -    Phase III - A single 8 1/2" x 11" Duplex printed form with color logo,
         and perforations would be used after the first 45 days.


                                          67

<PAGE>

    -    Phase II through III- A blank 8 1/2" x 11" sheet with logo's applied
         using electronic overlays for all additional pages.

-   Envelopes
    -    Phase II & III - A single #10 1/2 one windowed envelope will be used
         as a sending envelope. A single return address will be used on the
         envelope.
    -    Phase II - A single 9 x 12 envelope with label will be used as a
         sending envelope for flat mail.
    -    Phase II & III - A single 9 x 12 one window envelope will be used as a
         sending envelope for flat mail.  A single return address will be used
         on the envelope.
    -    A single # 9 one windowed envelope will be used as a return envelope.

-   Processing
    -    Computer systems are located at IBS I & II to allow for full
         processing functionality.

-   Data Transmission
    -    Data tapes will be delivered to Sacramento for the first 15 days using
         an IBS courier, IBS will retain these tapes for 30 days from receipt
         to ensure data integrity.
    -    Within the first 15 days, CBIS shall have responsibility for
         re-routing the communication lines, and IBS for installing backup
         communications equipment so as to implement the new network on day 16.
    -    IBS shall be responsible for all one time installation costs incurred
         by CBIS as a result of this disaster.

-   Postal Issues
    -    Normal postal sorting would occur.

-   Inserts and Messaging
    -    The 8 1/2 x 11 form may allow for several lines of new messaging space
         to be used for CBIS communications.
    -    No marketing inserts would be permitted during the Declared Disaster
         period.
    -    Regulatory inserts would be permitted after the first 30 days.
         Marketing inserts of a high priority nature would be permitted after
         30 days, based on IBS' capability to handle this requirement.

-   Printing and Folding.
    -    Statements with 1 - 9 pages will be folded.
    -    Statements with 9 pages and greater will be inserted flat with no
         folding.


-   Lockbox Processing
    -    CBIS shall be responsible for coordinating the capability of reading
         this remittance document with their lockbox provider.  IBS shall not
         be responsible for any costs incurred as a result of adding this
         capability.


                                          68

<PAGE>

                                     ATTACHMENT F     

LIST OF EXISTING CBIS CUSTOMERS for purposes of Paragraph 3.3.1

[  *  ]



    ----------------------
    *  Portions of this Exhibit 10.31 have been redacted pursuant to a
    confidential treatment request.


                                          69

<PAGE>

                                     ATTACHMENT G

                                  INSERT ORDER GUIDE





                                INSERT ORDERING GUIDE
                             - StatementsPLUS Customers -










Insert Ordering Guide
-C- 1996 International Billing Services
El Dorado Hills. CA, USA 95762-5712

The information contained herein is proprietary.

Although every precaution has been taken in the preparation of this document,
Intentional Billing Services assumes no responsibility for errors or omissions.
Neither is any liability assumed for damages resulting from the use of the
information contained herein.

Throughout this document trademarked names are used. Rather than put a trademark
symbol in every occurrence of a trademarked name, we state that we are using the
names only in an editorial fashion and to the benefit of the trademark owner
with no intention of infringement on the trademark.

Printed in the United States of America.


                                          70

<PAGE>

TABLE OF CONTENTS
--------------------------------------------------------------------------------
--------------------------------------------------------------------------------

                                                                          PAGE

INTRODUCTION...................................................................

SECTION 1: INSERT ORDER FORM INSTRUCTIONS &
             SECURING AN INSERT NUMBER........................................
    Order Form Instructions...................................................
    Overweight Postage Policy Disclaimer......................................

SECTION 2: INSERT AND ENVELOPE SPECIFICATIONS..................................
    Definition of an Insert...................................................
    Insert Dimensions.........................................................
    Additional Requirements for Inserts.......................................
    Insert Identification.....................................................
    Contingency for Damage....................................................

SECTION 3: INSERT PACKAGING....................................................
      Packaging................................................................
      Labeling of the Insert Package...........................................
      Sample of Label..........................................................

SECTION 4: SPECIAL HANDLING....................................................
    Special Handling Charge ..................................................

SECTION 5: STORAGE.............................................................
      Storage Charges..........................................................

SECTION 6: EXCESS/SHORTAGE OF INSERTS..........................................
    Shortage of Inserts........................................................
    Return of Excess Inserts...................................................


                                          71

<PAGE>

INTRODUCTION
--------------------------------------------------------------------------------
--------------------------------------------------------------------------------

    The purpose of this guide is to provide you, the customer, with the
necessary specifications to design, order, and complete the process of utilizing
our inserting service. The format of this material is designed to guide you
through the entire process from beginning to completion, or to be used as a
quick reference for answers to questions and to locate details for the
specifications.

    SECTION 1 -- INSERT ORDER FORM INSTRUCTIONS AND SECURING AN INSERT NUMBER,
provides you with the necessary information in completing the Insert Order Form
and how we assign an Insert Order Number.

    SECTION 2 -- INSERT AND ENVELOPE SPECIFICATIONS, describes the information
required to properly package inserts and label the packages for shipment to IBS.
The importance of package size, shape and weight is explained in this section.

    SECTION 3 -- INSERT PACKAGING, explains how your inserts must be packaged
to avoid damage to the inserts, which could result in special handling charges.

    SECTION 4 -- SPECIAL HANDLING, explains how inserts are handled that do not
conform or comply with the requirements for automated inserting and handling.

    SECTION 5 -- STORAGE, gives the user guidelines for requesting extended
storage of inserts.

    SECTION 6 -- SHORTAGE OF INSERTS OR EXCESS INSERTS, describes how the user
can give instructions in advance on any variances from the anticipated total
inserts ordered and the actual amount of inserts received. This helps avoid
unnecessary delays in mailing the statements.


                                          72

<PAGE>

SECTION 1: INSERT ORDER FORM INSTRUCTIONS & SECURING OF AN INSERT ORDER NUMBER
--------------------------------------------------------------------------------
--------------------------------------------------------------------------------

The first step in the inserting process is the completion of the Insert Order
Form.  The information outlined below is provided to assist our customers in
filling out the Insert Order Form.

The second step in the process is the assignment of the insert number. After
completing the Insert Order Form, simply fax your Insert Order Form to
International Billing Services Insert Control Department, fax number
916/939-4563. Insert Control will assign you an Insert ID number and fax the
Insert Order Form back to you with the insert number. This number will be used
to control your insert throughout the process and into your envelopes. Remember,
you will need a separate insert number for each and every insert.

INSERT ORDER FORM INSTRUCTIONS

Feel free to call the Insert Control Department at 800/545-8017 at any time if
you are unclear or need additional assistance in completing any of the forms.

Corp Name - Enter the business name IBS knows you by.

Corp Number - Enter the 5 digit IBS customer number. This number is used to
reference the necessary software, paper products, etc. used for your business.

Contact Name - The name of the individual to be contacted should a question
regarding this insert arise.

Telephone Number - Provide both a business ahd home telephone number. As we
operate 24 hours, 365 days a year, we often need to contact someone during your
non-business hours. If we cannot reach someone to clarify an instruction or make
a decision regarding the insert, it may cause a delay in the production of your
statements.

Alternate Contact - If we are unable to reach the designated contact, who else
may we contact to make the necessary decisions regarding this insert.

Alternate Telephone Number - The appropriate business and home telephone numbers
for the alternate contact person. 

Insert Dates - Fill in the appropriate month, day, and year for the first and
last date the insert should run. ALL statement runs within this date range will
include this insert.  

Title of Insert - The title of the insert should be the same as the main
information printed on the piece itself.

Expected Insert Count - How many inserts you will ship to IBS or how many
inserts IBS will be printing. 

Printing Source - Identify the appropriate printing source for your inserts. 

Delivery Date - When you expect the inserts to arrive at IBS.

Late Arrival of Inserts - Identity what you would like IBS to do if your inserts
do not arrive in time for your cutoff. 


                                          73

<PAGE>

Shortage of Inserts - Identify what you would like IBS to do if we do not have
enough inserts to complete the inserting process. If your inserts are printed at
IBS, we can go back to press and print any additional inserts. 

Excess Inserts - Please identify what should be done with any remaining inserts
after all statement runs have been completed. If you want your excess inserts
returned, please complete the Return Address box as well as checking the box,
"Return to Corp".

Signature - The Insert Order Form must be signed. After you have signed the
Insert Order Form you may either fax or mail the completed form to Insert
Control.

                               FAX NUMBER: 916/9394563

                                   MAILING ADDRESS:
                            INTERNATIONAL BILLING SERVICES
                         ATTENTION: INSERT CONTROL, M/S 6021
                            5220 ROBERT J. MATHEWS PARKWAY
                            EL DORADO HILLS, CA 95762-5712

                   IBS IS NOT RESPONSIBLE FOR EXCESS POSTAGE DUE TO
                       INSERTS CAUSING THE STATEMENT PACKAGE TO
                         EXCEED ONE OR MORE OUNCES IN WEIGHT.

                REMEMBER THAT EACH INSERT INSERTED INTO YOUR STATEMENT
                  PACKAGE HAS AN IMPACT ON THE TOTAL PACKAGE WEIGHT.

INSERTS MUST ARRIVE AT IBS AT LEAST 5 DAYS PRIOR TO THE FIRST USAGE DATE.


                                          74

<PAGE>

SECTION 2: INSERT AND ENVELOPE SPECIFICATIONS
--------------------------------------------------------------------------------
--------------------------------------------------------------------------------

DEFINITION OF AN INSERT

An insert is any separate piece of material that is included with the mailing
address piece and inserted into the sending envelope.

INSERT DIMENSIONS

The minimum and maximum size allowable for an insert depends on the size of your
statement sending envelope. The minimum size of all inserts is determined by the
ability to run on the tracking belt of the inserting machines used to insert
your statements.
    
                          INSERT MINIMUM AND MAXIMUM MATRIX
                                             
<TABLE>
<CAPTION>
                                                                                  Insert Size
TITLE           PLATFORM       FORM SIZE      FINISHED         SEND
                                             STATEMENT      ENVELOPE         Minimum        Maximum


<S>               <C>         <C>          <C>             <C>            <C>            <C>        
INSERTER,                   6 5/8 X 7
6 STATION,        CFN       6 5/8 X 9 1/3   3 1/2 X 6 5/8   3 7/8 X 7 1/2  3 1/4 X 5 1/2  3 1/2 X 6 3/4
610003-01                   6 5/8 X 14
-------------------------------------------------------------------------------------------------------
                  CSI       8 1/2 X 11          4 X 8 1/2   4 1/2 X 9 1/2  3 1/4 X 7 1/4  4 1/8 X 8 3/4
          ---------------------------------------------------------------------------------------------
INSERTER
4 1/8 X 9
620137-01         CFI       8 1/2 X 11          4 X 8 1/2   4 1/2 X 9 1/2  3 1/4 X 7 1/4  4 1/8 X 8 3/4
-------------------------------------------------------------------------------------------------------
INSERTER
4 3/4 X 7,        CFI       6 5/8 X 9 1/3   4 2/3 X 6 5/8   5 1/8 X 7 3/4      4 X 5 1/2   4 3/4 X 7
620010-01
-------------------------------------------------------------------------------------------------------
INSERTER,
5 1/2 X 9,        CSU-X4    8 1/2 X 14      5 1/2 X 8 1/2       6 X 9 1/2   3 1/4 X 7 1/4  3 3/4 X 8 3/4
620169-01
-------------------------------------------------------------------------------------------------------
                  CFN-M         7 X 11      4 1/8 X 7       4 1/2 X 8       3 1/4 X 5 3/4  4 1/8 X 7 1/4
INSERTER  ---------------------------------------------------------------------------------------------
4 1/8 X 7,        CFN-M     6 5/8 X 9 1/3   3 1/2 X 6 5/8   3 7/8 X 7 1/2   3 1/4 X 5 1/2  3 1/2 X 6 3/4
620198-01 ---------------------------------------------------------------------------------------------
                  CFN-M     6 5/8 X 11      4 1/8 X 6 5/8   4 1/2 X 7 1/2   3 1/4 X 5 1/2  4 1/8 X 6 3/4
-------------------------------------------------------------------------------------------------------
INSERTER,
5 1/2 X 7         CFN-M     6 5/8 X 11      5 1/2 X 6 5/8   5 7/8 X 7 5/8   3 1/4 X 5 1/2  3 1/4 X 6 7/8
620205-01
-------------------------------------------------------------------------------------------------------
</TABLE>
*For Cable customers, the Pay Per View Guide insert Minimum size is
3 1/2" x 5 1/2.

For all other sending envelopes, contact Insert Control regarding the minimum
size for your inserts.


                                          75

<PAGE>

MAXIMUM
the maximum size of an insert is determined by the size of the sending envelope.
The insert must be 3/4n less then the width of the sending envelope and 3/8"
less than the height of the sending envelope.


                                [DRAWING OF ENVELOPE]


                                [DRAWING OF ENVELOPE]


MIXING SIZES    
When mixing different size inserts within the same envelope, the difference in
length of the inserts can be no more than 1 1/4".

ADDITIONAL REQUIREMENTS

PERFORATION REQUIREMENTS:

If a perforation is required on the insert, it must be a minimum of an 8 TPI
(teeth per inch) to avoid separation during shipping and the inserting process. 
Perforation ties MUST be strong.

STICKERS:

Stickers and inserts with peel and stick requirements need to follow the size
and perforation guideline. A common problem with these types of inserts is that
they stick together during the inserting process, which causes significant
delays. To avoid delays caused by inserts sticking together, a one quarter inch
edge must be provided that does not have the adhesive backing. Please send a
sample for testing, prior to having the insert printed, to ensure that the
insert can be processed.

UNIFORMITY:

All inserts using the same insert number, MUST all be cut to the same size.

STAPLES:

If staples are required on the leading edge of an insert, staples must be at
least 1 3/4" from the center of the insert (a 3 1/2" wide staple free area) and
must be consistent on all inserts. Non-compliance with the stapling guideline
and placement will result in special handling charges. (See Section 3: SPECIAL
HANDLING).

ADDITIONAL SPECIFICATIONS:

The ideal insert paper stock is 60 lb. Perforations must be strong enough to
hold together during the inserting process: absolutely NO PLASTIC, METAL,
MAGNETS OR OTHER OBJECTS.



                                          76

<PAGE>

WEIGHT        STANDARD            VELLUM              GLOSS COATED
             WOVE OFFSET
--------------------------------------------------------------------------------
45 lb.        Folded Only         No                  No
--------------------------------------------------------------------------------
50 lb.        Folded Only         Folded / Single     No
--------------------------------------------------------------------------------
60 lb.        Folded / Single     Folded / Single     Folded Only
--------------------------------------------------------------------------------
70 lb.        Folded / Single     Folded / Single     Folded Only
--------------------------------------------------------------------------------
80 lb.        Folded / Single     Folded / Single     Folded / Single
--------------------------------------------------------------------------------
100 lb.       Folded / Single     Single              Folded / Single
--------------------------------------------------------------------------------

** Anything over 100 lb. needs to be approved in advance.

INSERT IDENTIFICATION

IBS REQUIRES THAT THE INSERT IDENTIFICATION NUMBER BE PRINTED ON EACH INSERT.
THIS INSERT NUMBER IS USUALLY PLACED IN A LOWER CORNER OF THE INSERT IN SMALL
PRINT. IF THE INSERT IS FOLDED, THE INSERT NUMBER MUST BE PLACED ON THE OUTSIDE.
AS MANY INSERTS ARE VIRTUALLY IDENTICAL, SUBTLE DIFFERENCES ARE EASILY MISTAKEN.
THIS INSERT NUMBER ENSURES THE PROPER INSERT IS INSERTED INTO THE CORRECT
STATEMENTS.

FOLDS


All folds must be even, square, crisp and uniform. A fold on the short side of
the insert or an accordion fold is not insertable by machine. One, two or three
folds may be used as long as they are uniform and square and present one
finished edge. See the fold examples below.



diagram



Inserts not meeting these fold specifications require either hand inserting or
hand sorting. These situations could result in delay of the statements and slow
the machines inserting capabilities. Non-compliance of the fold specifications
will result in special handling charges.

CONTINGENCY FOR DAMAGE

Inserts may be damaged during shipping and inserting. The chart below will
assist you in understanding the percentage of additional inserts that should be
printed for contingency usage.

Damaged inserts will be discarded. If "good" and "bad" inserts are mixed, they
will be subject to a special handling charge for sorting.


         QUANTITY SHIPPED                   % OF EXTRA REQUIRED
--------------------------------------------------------------------------------
    0-100                                            25%
--------------------------------------------------------------------------------
    101-5,000                                        10%
--------------------------------------------------------------------------------
    5,001-10,000                                      7%
--------------------------------------------------------------------------------
    10,001-50,000                                     5%
--------------------------------------------------------------------------------
    50,001-100,000                                    4%
--------------------------------------------------------------------------------
    100,001-1,000,000                                 3%
--------------------------------------------------------------------------------
    1,000,001 or more                                 2%


                                          77

<PAGE>


SECTION 3: INSERT PACKAGING
--------------------------------------------------------------------------------
--------------------------------------------------------------------------------

PACKAGING

Boxes need to be packaged so that the contents do not shift, move, warp, or
otherwise be subject to damage during shipment. A major delay occurs in the
processing of inserts when a package is received with the contents damaged.

Inserts must be bundled in 4" packets and fit snugly into the box to avoid
slippage while being shipped. IBS recommends that the bundles be banded with
paper bands. Do not use shrink-wrap or rubber bands. Do not cross-stack the
inserts within a stack or bundle. All folds must face the same direction within
a stack or bundle. A divider must be placed between each layer of inserts so
that they do not intermingle, nest, or collate inside of each other during
shipment.


Do not use Styrofoam "peanuts" as packing. They allow the inserts to shift in
transit and handling, causing damage that may result in the need to hand sort
your inserts.

Because your inserts will be handled several times, shipping cartons must not
weigh more than 35 lb. Box size should not exceed 12" x 18" x 9".

Non-compliance with the packaging guidelines will result in special handling
charges.

LABELING OF THE INSERT PACKAGE

All boxes must be clearly marked to reflect their contents. For example, the
insert identification number (assigned by IBS) and your Corp number, must be on
the label in order to identify your inserts. The quantity in each box and the
total number of boxes must be printed on the label, example: 1,500 pieces; box 2
of 20. See sample of label on page 12. Packages that are received unmarked are
not entered into our system.

Unidentified inserts that arrive at IBS are located in a problem area of our
Materials Management Department. A sample of this insert, along with the return
label on the box is sent to Insert Control. Every attempt is made to locate the
proper recipient of these inserts. A special handling charge will apply once the
insert is identified.

Inserts that remain unidentified for 60 days will be discarded as well as any
insert that remains unidentified after an offer/date printed on the insert has
expired.  Each box must be marked with the Insert Identification Number to avoid
any chance of your insert being discarded as unidentifiable. IBS CANNOT BE
RESPONSIBLE FOR UNIDENTIFIABLE INSERTS.

    SAMPLE OF LABEL

         INTERNATIONAL BILLING SERVICES
         5220 ROBERT J MATHEWS PARKWAY
         EL DORADO HILLS, CA 95762-5712
         TOTAL SHIPPED ________________
         INSERT # _____________________
         BRIEF DESCRIPTION _____________
         CORP # __________ BOX _____ OF _____

         The above label is for statements being inserted at IBS I

         INTERNATIONAL BILLING SERVICES


                                          78

<PAGE>

         9950 MILLS STATION
         SACRAMENTO, CA 95827-2202
         TOTAL SHIPPED ________________
         INSERT # _____________________
         BRIEF DESCRIPTION _____________
         CORP # __________ BOX _____ OF _____

         The above sample is for statements being inserted at IBS II

Please contact Insert Control if you have any questions as to which IBS location
your inserts should be shipped to.


                                          79

<PAGE>

SECTION 4: SPECIAL HANDLING
--------------------------------------------------------------------------------
--------------------------------------------------------------------------------

SPECIAL HANDLING CHARGE

A Special Handling charge will be assessed for any non-compliance with the
specifications. The amount of the charge is dependent upon the deviation from
the specification. Situations involving a Special Handling fee of $100 or less
will be resolved and automatically charged without notification. Any amount
above $100 will be quoted for each occurrence.

The following occurrences are situations which always generate Special Handling
Charges:

Unidentified inserts that arrive at IBS without an insert number on each box
require special handling, therefore, a flat fee of $100 will be charged.

Inserts arriving at IBS that are not uniform in size or weight require sorting.
Inorder to gain the maximum efficiency in preparing your statements for mailing,
we require that all inserts be uniform in size (length and width) and thickness
(paper weight or number of folds per insert).

Packaging specifications must be in compliance with IBS guidelines. If packaging
specifications are not adhered to, the cartons must be repackaged into sizes
that conform in both dimension and weight.

Folds that do not meet IBS specification.

Staples that are in non-compliance with the stapling guideline.

Inserts that do not meet IBS specifications, but can be run on the inserting
machines, resulting in Production slow down.

PLEASE NOTIFY YOUR PRINTER OF ALL IBS SPECIFICATIONS TO AVOID DELAYS AND SPECIAL
HANDLING CHARGES.

            ALL OF THE GUIDELINES IN THIS DOCUMENT ARE FOR YOUR PROTECTION
                   IN CONTROLLING COSTS AND RESOURCES. IF YOU HAVE
                    ANY QUESTIONS REGARDING OUR INSERT GUIDELINES,
                   PLEASE CONTACT OUR INSERT CONTROL DEPARTMENT AT
                                    800/545-801 7.


                                          80

<PAGE>

SECTION 5: STORAGE
--------------------------------------------------------------------------------
--------------------------------------------------------------------------------

STORAGE CHARGES

Inserts arriving at IBS more than 60 days prior to their scheduled use, or held
by request of the customer for more than 45 days beyond their last use, are
subject to a storage charge.

These charges will be calculated and charged based on your contract agreement.


                                          81

<PAGE>

SECTION 6: SHORTAGE/EXCESS OF INSERTS
--------------------------------------------------------------------------------
--------------------------------------------------------------------------------

All inserts must have pre-arranged instructions for disposition of unused
inserts via the Insert Order Form. Whenever Mail back" or disposition
instructions are not received, the unused materials will be disposed of by IDS.
IBS cannot be held responsible for disposition of inserts that do not have clear
disposition instructions.

SHORTAGE OF INSERTS

IBS offers customers two choices when faced with a shortage of inserts. Clear
instructions as to your decision must be marked on your Insert Order Form to
avoid delays in the mailing of your statements. These options are:

1.  Run Without: Mail the remaining statements without the insert.

2.  Call you for instructions. This can cause a delay in mailing your
    statements.  When selecting this option, we may need to reach you during
    the night, weekends, or holidays. If there is a time during the night that
    you do not want to be called, you must state this or the call will be
    placed at anytime during the night. We ask that you provide accurate work
    and home telephone numbers.  If you are planning a vacation, you may want
    to consider an alternate contact.

RETURN OF EXCESS INSERTS

Excess inserts will be returned to the customer only if requested on the Insert
Order Form. Excess inserts are returned within the first 2 weeks of each month. 
All inserts are returned via UPS ground unless special arrangements have been
made. UPS ground takes 5 to 10 working days to reach the delivery address.


                                          82

<PAGE>

                                           
                                     ATTACHMENT H
                                           
                                        QSPEC
                                           
                                                                    ATTACHMENT H

                                PROCESS DOCUMENTATION
                                        QSPEC
                                           
1.0 Account Management / Business Conversions

    1.1  Receives new order from IBS Customer or a revision to an existing
         order and initiates CFI - QSPEC Transmittal Form #G-1899 (for all
         continuous forms products) or CSI - QSPEC Transmittal Form #G-1887
         (for all cutsheet form products). This form will hereafter be referred
         to as simply "QSPEC". CFI will hereafter refer to continuous form
         products running on the CFI and/or the CFN-M production lines. CSI
         will hereafter refer to cutsheet from products running on the CSI
         and/or CSUX4 production lines.

    1.2  Enters Information on First Four Fields of the QSPEC (5 Entries)

         1.2.1     Enters Corp Number (Customer Billing Number). This number is
                   supplied by the Account Manager or Project Manager. Corp
                   Numbers are obtained from the Accounts Receivable
                   Department. They are designed to be useful for market
                   segmentation or to identify locations or groups within a
                   company.

         1.2.2     Enters Customer Name = Account Name for this Order

         1.2.3     Enters type of document being ordered:

                        1.2.3.1  1st Sheet
                        1.2.3.2  2nd Sheet
                        1.2.3.3  Send Envelope (Indicate With Indicia/Without
                        Indicia)
                        1.2.3.4  Flat Envelope (Indicate With Indicia/Without
                        Indicia)
                        1.2.3.5  Remit Envelope

         1.2.4     Enters Old Insert Number taken off the previous form or
                   envelope if revising. If no previous number exists, enters
                   "new".

         1.2.5     Enters New Insert Number assigned to each form or envelope
                   ordered. This number is obtained by calling Insert Control
                   and requesting a number or Paper Products Manager sends a
                   form to Insert Control indicating the Customer and Job Type.
                   Insert Control supplies the number and routes back.

    1.3  Faxes copy of QSPEC to Materials Planning

    l.4  Initiates Graphics & Printing Work Order IBS # 1502. G-1028


                                          83

<PAGE>

    1.5  Fills in all necessary information on the work order in the fields
         above the dotted line. Information is obtained from the following
         sources.

         1.5.1     Customer, either directly or by reviewing prior form or
                   envelope orders

    1.5.2 IBS Account Manager for this Customer

    1.5.3 New Business Director

          1.5.4     New Project Managers

    1.6  Initials and  Dates QSPEC Section 1, #1

    1.7  Routes the following documents to the Customer Service Area in the
         Graphics and Priming Department

         1.7.1     Original QSPEC

         1.7.2     Original Graphics and Printing Work Order

         1.7.3     Any Samples provided by the Customer

         1.7.4     Any Specifications for revisions supplied by the Customer


2.0 Materials Planning (see 1.3)

    2.1  Receives faxed copy of QSPEC (13) from Account Management

    2.2  Enters Old SKU number in space provided on QSPEC (if migration)

    2.3  Assigns New SKU Number (core numbering system assigned by cost
         accounting)

    2.4  Verifies New SKU Number in Database System to make sure it is open,
         available and updated

    2.5  Reviews materials and inventory necessary for order.

         2.5.1     Establishes run-out date for existing inventory

         2.5.2     Establishes need dates for artwork to manufacture new
                   inventory

    2.6  Initials and dates QSPEC, Section 2, #1

    2.7  Initials and dates QSPEC, Section 2, #2

    2.8  Faxes copy of QSPEC to Graphics and Printing Customer Service area 

    2.9  Holds original fax in department files


3.0 Graphics and Printing (Includes two areas: Graphics and Printing Customer
    Service and Graphics and Printing Forms Production)


                                          84

<PAGE>

    3.1  Graphics and Printing Customer Service (Hereafter referred to as
         "Customer Service")

         3.1.1     Receives packet from Account Management with documents
                   listed in 1.7

         3.1.2     Verifies that all documents listed in 1.7 are clear and
                   legible

                   3.1.2.1   If clarification necessary, notifies Account
                             Management who contacts the Customer

                   3.1.2.2   Works directly with Customers only if a notation
                             is made by Account Management on the Work Order 
                             to do so

         3.1.3     Fills in the Graphics and Printing Work Order using the
                   documents in 1.7.  Enter all the specifications required to
                   produce the artwork on the portion of the Work Order that is
                   below the dotted line (above portion is already filled in by
                   Account Management);  This is called "specing the work
                   order".

         3.1.4     Receives a faxed copy of QSPEC from Materials Planning with
                   sign-offs on SKU information and inventory review (see 1.3
                   and 2.8)

         3.1.5     Transfer the information on the fax to the original QSPEC

         3.1.6     Faxes copy of QSPEC received from Materials Planning to
                   Account Management (Paper Products Manager) and files the
                   faxed copy received from Materials Management in the
                   department

         3.1.7     Routes all documents in 1.7 to Forms Production to create
                   Laser Proof Pack Packet

                   3.1.7.1   Places items in a large envelope called a "job
                             jacket" and insert a YELLOW TAG to show the stage
                             of the artwork development

         3.1.8     Note: Documents may be sent to Forms Production before the
                   fax is received from Materials Planning in which case,
                   Customer Service would hold the information (3.1.4) in the
                   department and enter it when the QSPEC is returned to them
                   by Forms Production

    3.2  Graphics and Printing Forms Production Area (Hereafter referred to as
         "Forms Production")

         3.2.1     Reviews documents in 1.7 for the following:

                   3.2.1.1   Postal Requirements
                   3.2.1.2   Form Size and Placement Compatibility with
                             Envelope
                   3.2.1.3   Mechanical Restrictions
                   3.2.1.4   Bar-Code Compatibility with Systems

         3.2.2     Supervisor initiates internal "Graphics Checklist: #G-1897
                   which tracks the customer order through the forms design and
                   development process


                                          85

<PAGE>

                   3.2.2.1  Provides a checklist and sign-off for the Forms
                            Analysts as they create the graphics

                   3.2.2.2  Registers the job on the mainframe system and
                            tracks each Step

                   3.2.2.3  Serves as a quality control document

                   3.2.2.4  Utilizes first four sections of the checklist only 

                   3.2.2.5  This is an internal control and is filed with the
                            Work Order in the Forms Production department upon
                            completion of the project

         3.2.3     Using the documents in 1.7, creates a Laser Proof Packet
                   which contains the following:

                   3.2.3.1   Laser Printout of Proposed Artwork (100%
                             Composite)

                             3.2.3.1.1  At this point, Forms Analyst will
                                       initial and date Section 3, #3 on the
                                       QSPEC if there is a bar-code which needs
                                       verification

                   3.2.3.2   Color separations
                   3.2.3.3   Specification Sheets
                   3.2.3.4   Folded mock-up of envelope(s)

         3.2.4     Using the same documents in 1.7 creates a "Specifications
                   Only" packet

         3.2.5     Routes both Packets to Customer Service

    3.3  Customer Service area receives Laser Proof Packet and Specifications
         Only Packet from Forms Production


         3.3.1     Verifies and proof reads both packets against the documents
                   supplied by Account Management (1.7) for accuracy

         3.3.2     If necessary, makes any correction in red ink

         3.3.3     Initials and dates Line 3, one of the two boxes under
                   Graphics on the Work Order, indicating with or without
                   changes

         3.3.4     Stamps the Laser Proof Packet (3.2.3) with the "Proof
                   Status" Stamp (on the Specification Sheet) and routes to
                   Account Management
         
                              [BOX FOR STAMP IMPRESSION]

         3.3.4     Stamps the Specifications Only packet (3.2.4) with the
                   "Preliminary for Press Only" stamp and routes to Materials
                   Planning as a head start on securing stock and scheduling a
                   vendor. This packet is filed in the Management Planning area

                              [BOX FOR STAMP IMPRESSION]

    3.4  Account Management


                                          86

<PAGE>

         3.4.1     Receives the Laser Proof packet from Customer Service

         3.4.2     Verifies the Laser Proof Packet against the original order
                   as it was submitted

                   3.4.2.1  Checks the appropriate box on the Proof Status
                            Stamp

                   3.4.2.2  Initials and dates the stamp

                   3.4.2.3  These steps may be performed by either the Paper
                            Products Manager or the Account Director or both if
                            appropriate

         3.4.3     If corrections are needed, uses blue ink and marks on 
                   appropriate proof

         3.4.4     Box #1 indicates information is correct as is, OK to print

         3.4.5     Box #2 indicates changes to be made by Forms Production but
                   it's OK to print after changes are made and no further route
                   for approval is necessary

         3.4.6     Box #3 indicates that changes need to be made by Forms
                   Production and a new Laser Proof Packet routed back to
                   Account Management which begins the approval process again

         3.4.7     Routes Laser Proof Packet back to Customer Service

    3.5  CUSTOMER SERVICE

         3.5.1     Receives the Laser Proof Packet from Account Management

         3.5.2     Routes Packet to Forms Production to create the Customer
                   Proof Packet and the QSPEC Packet (if box #1 or box #2 is
                   checked)

                   3.5.2.1   Removes the yellow tag from the job jacket and
                   inserts a BLUE TAG to show the stage of the artwork
                   development
                   3.5.2.2   Initials and Dates QSPEC. Section 3 #2

         3.5.3     If box #3 is checked, routes to Forms Production to make
                   changes and when completed, reroutes for verification as in
                   3.3 and 3.4 and 3.5 above

         3.5.4     After corrections are made, routes the Laser Proof Packet to
                   Forms Production to create the Customer Proof Packet and the
                   QSPEC Packet

    3.6  Forms Production

         3.6.1     Receives the Laser Proof Packet from Customer Service

         3.6.2     Creates the Customer Proof Packet containing the following

                   3.6.2.1  Blue Line (Contact Image Negatives), Front and Back
                   3.6.2.2  Film Positive (Acetate), Front and Back
                   3.6.2.3  Specification Sheet(s)
                   3.6.2.4  Color Proof (Indicates Ink Colors), Front and Back


                                          87

<PAGE>

         3.6.3     Stamps the Blue Line (3.6.2.1) with the "Customer Approval
                   Stamps"
                                           
                              [BOX FOR STAMP IMPRESSION]
                                            
         3.6.4     Concurrently Creates the entire QSPEC Packet which
                   contains the following:
                   3.6.4.1   QSPEC Artwork Transmittal Form
                   3.6.4.2   Buy-Off Loop Checklist
                   3.6.4.3   Laser Copy of Specification Sheet
                             (Verbiage/numbers)
                   3.6.4.4   Bar-Code Verification Sheet (if bar-code is
                             required)
                   3.6.4.5   Graphics & Printing Work Order
                   3.6.4.6   Samples Supplied by Customer (forms/envelopes)
                   3.6.4.7   Film Positive (Acetate)
                   3.6.4.8   Three Dimensional Mockup of any Envelopes
                   3.6.4.9   Color Proof (Indicates Ink Colors), Front & Back
                   3.6.4.10  Any E-Mail Correspondence related to the order

         3.6.5     Routes the Customer Proof Packet (3.6.2) to Customer Service
                   to verify contents and completeness

         3.6.6     Routes the QSPEC Packet (3.6.4) to the Graphics and Printing
                   Production Manager (or Supervisor) to verify contents,
                   completeness and accuracy

                   3.6.6.1   Manager or Supervisor, after verifying that the
                             job is correct, signs and dates the QSPEC form, 
                             Section 3, #4 and adds comments

                   3.6.6.2   Routes the QSPEC Packet to Customer Service

    3.7  Customer Service

         3.7.1     Receives the Customer Proof Packet and the QSPEC Packet from
                   the Graphics and Printing Manager

         3.7.2     Verifies that both packets are complete and accurate

         3.7.3     Routes the Customer Proof Packet (3.6.2) to Account
                   Management who will obtain the Customer signature approvals

         3.7.4     Initials and dates Section 3, #5 on the QSPEC form

         3.7.5     Begins routing the QSPEC Packet (3.6.4) through production,
                   starting with Engineering (This happen at the same time as
                   the Customer Proof Packet is going out to Customer for
                   approval)

                   3.7.5.1   If no "send" envelopes are present, crosses off the
                             3rd Engineering discipline and routes to the first 
                             two only

    3.8  Account Management

         3.8.1     Paper Products Manager receives the Customer Proof packet 
                   from Customer Service


                                          88

<PAGE>

         3.8.2     Verifies Customer Proof Packet against the original
                   submission and if correct, sends to Customer via Federal
                   Express overnight delivery requesting signature approval on
                   blueline

                   3.8.2.1   If Customer Service has been directed by Account
                             Management to work directly with the customer, 
                             Customer Service will send out the Customer Proof 
                             Packet

                   3.8.2.2   Optimal turnaround is for Customer to fax back a
                             copy of the blueline with their approval within 
                             3 days of receipt (signed blueline with 
                             stamp (3.6.3)

                   3.8.2.3   If not correct, indicates changes and routes back
                             to Customer Service who resubmits to Forms 
                             Production to make changes and then proceeds as 
                             in 3.7.3

         3.8.3     Receives faxed copy of blueline back from Customer

                   3.8.3.1   Routes faxed copy to Customer Service

                   3.8.3.2   Eventually receives original blueline and routes
                             also to Customer Service

                   3.8.3.3   Proof Status stamp signed by Customer instructs
                             Customer Service to

                             3.8.3.3.1      Print as is (Box #1)
                             3.8.3.3.2      Print with changes (Box #2)
                             3.8.3.3.3      Revise as indicated and resubmit a
                                            revised proof by a specified date
                                            (Box #3)

                   3.8.3.4   If Customer sends reminder of Proof Packet items
                             (3.6.2) back to IBS, Account Management files them 
                             in the Department

         3.8.4     Ameritech is a special account for IBS and has given
                   Customer approval authority to the IBS Account Director.

                   3.8.4.1   Account Director receives Customer Proof Packet
                             from Paper Products Manager and does the
                             following:

                             3.8.4.1.1  Looks at each item in the packet
                             3.8.4.1.2  Lines up film with color proof
                             3.8.4.1.3  Checks color schemes to make sure they  
                                        are correct
                             3.8.4.1.4  Reviews for changes submitted
                             3.8.4.1.5  Scans items that are not changed for  
                                        correct positions

                   3.8.4.2   Signs off on the Customer approval stamp as in
                             3.8.3.3

                   3.8.4.3   Routes packet back to Paper Products Manager who
                             proceeds as in 3.8.2

         3.8.5     Other specific accounts also allow IBS Account Director(s)
                   to act on behalf of the Customer.  In these cases, IBS
                   Account Director receives


                                          89

<PAGE>

                   the Customer Proof Packet and assumes the role of the
                   Customer for sign-off purposes

         3.8.6     After signing off, routes Customer Proof Packet back to
                   Customer Service

         3.8.7     Account Management does the following in the remote event
                   that the project is canceled by the Customer

                   3.8.7.1   Informs Insert Control to cancel insert (Corp)
                             Number
                   3.8.7.2   Informs Materials Planning to cancel SKU
                   3.8.7.3   Document number of hours dedicated to the project
                   3.4.7.4   Informs Customer Service of cancellation
                   3.8.7.5   Requests Customer Service to route QSPEC Packet to
                             Forms Production to file

    3.9  Customer Service

         3.9.1     Receives the faxed copy of the blueline from Account
                   Management

                   3.9.1.1   If Box #3 on the blueline is checked, routes
                             blueline to Forms Production to revise

                   3.9.1.2   Forms Production makes changes and customer
                             service either submits new stamped blueline or 
                             laser copy of revised art to Account Management 
                             who resubmits to Customs as in 3.8

                   3.9.1.3   If Customer Service has been directed by Account
                             Management to work directly with the Customer, 
                             Customer Service will resubmit

         3.9.2     Note Customer Service eventually receives the original
                   blueline signed off by the Customer (either directly or
                   forwarded by Account Management). (3.8.3.2)

                   3.9.2.1   Customer Service holds on to the blueline until
                             Section 8 on the QSPEC is signed off and forwards 
                             it on to Forms Production where it is used to 
                             create the Vendor Art Packet.  It is then filed in 
                             that area for access in the event that it is needed
                             to confirm Customer acceptance.

4.0 Engineering (see 3.7.5)

    4.1  Receives QSPEC Packet routed from (or hand carried by) Customer
         Service

    4.2  Reviews Specific items in the Packet for impact on the machines which
         print the forms or envelopes. Engineering is interested in the
         physical properties of these documents

    4.3  Three Engineering disciplines verify compatibility with the print
         machines

         4.3.1     Mechanical Engineering reviews overall specifications
                   (Section 4, #1 on the QSPEC Form) on new forms and envelopes
                   that the my are expecting to see (physical properties)


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                   4.3.1.1   Form size
                   4.3.1.2   Envelope size
                   4.3.1.3   Clear zone on "send" envelopes (Double Detector
                             Zone)
                   4.3.1.4   Other physical properties that the machines are
                             expecting to SEE

         4.3.2     Electrical Engineering verifies areas the machines are 
                   expecting to read (Section 4, #2 on the QSPEC) on new forms 
                   and envelopes, predominately bar-code

                   4.3.2.1   Forms verification bar codes and envelope bar
                             cores
                   4.3.2.2   Color and contrast of bar codes
                   4.3.2.3   Size of bar codes
                   4.3.2.4   Content of bar codes (value)
                   4.3.2.5   Any other physical properties that the machines
                             are expecting to READ

         4.3.3     Sustaining Engineering looks at all documents as an overview
                   (Section 4, #3 on the QSPEC ) and signs off on all "Double
                   Detector Zone" checks.  This discipline is considered "Post
                   R&D"

                   4.3.3.1   Verifies all items that the Mechanical and
                             Electrical R&D Engineers have already checked. 
                             This is a 2nd verification process

                   4.3.3.2   Focuses on all of the above with relation to
                             PRODUCTION EQUIPMENT

    4.4  After verifying that all forms and envelopes in the QSPEC Packet meet
         correct specifications as relates to printing machinery, Engineering
         marks the appropriate section on the QSPEC form (4.3.1, 4.3.2, 4.3.3
         above) indicating one of the following, initials and dates the form in
         each respective area send adds comments

         4.4.1     OK to print as is

         4.4.2     OK to print with indicated changes

         4.4.3     Change * (need to see again)

    4.5  Routes QSPEC back to Customer Service

         4.5.1     If forms or envelopes are incorrect, indicates changes.
                   Currently form is not rerouted back to Engineering for a 2nd
                   look after changes are made

    4.6  Customer Sentence receive QSPEC packet from Engineering and routes to
         Postal area

         4.6.1     If no envelopes are present, crosses off Postal on the QSPEC
                   and goes right to Printer Technology
5.0 Postal

    5.1  Postal Liaison (Or Director) Receives QSPEC Packet (3.6.4) from Custom
         Service


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    5.2  Checks forms to see that address presentation in the envelope window
         meets Postal regulations and standards

    5.3  Verifies that every envelope in the packet meets postal requirements

         5.3.1     Removes the envelope from the packet and lines it up with
                   the Postal Template provided by the United States Postal
                   Service, (USPS, 1992)

         5.3.2     Verifies that envelopes meet all of the specifications for
                   automated mail processing as dictated in the DMM (Domestic
                   Mail Manual)

                   5.3.2.1   After printing and stuffing the envelopes, IBS
                             mails direct to the customers who are being billed

         5.3.3     Inserts the forth into the window envelope exactly as it
                   will be produced to verify that the combination meets both
                   the Template and DMM guidelines

    5.4  Makes corrections if any and returns all documents to the QSPEC Packet

    5.5  Initials and dates Section 5 on the QSPEC Form, adds comments and
         marks one of the following:   

         5.5.1     OK (as is)

         5.5.2     OK (with indicated changes)

         5.5.3     Change* (Need to again)

    5.6  Routes QSPEC Packet back to Graphics Department, Customer Service and
         currently does not receive the Packet back after change are made

    5.7  Customer Service receives packet from Postal and routes to Printer
         Technology

6.0 Printer Technology

    6.1  Director of Computer Operations or Director of Software Technology
         receives QSPEC Packet from Graphics Customer Service

         6.2.1     Director of Computer Operations review only old CSI forms
                   that are being revised, otherwise his name is crossed out on
                   the QSPEC

         6.2.2     Director of Software Technology reviews all other CFI and
                   CSI forms

    6.2  Performs a General Review to ensure overall integrity of the form in
         relation to data and verifies the following:

         6.2.1     That the new form will match current print capabilities

         6.2.2     That the information the Customer is providing via tape or
                   transmission will be compatible with the form design and
                   that the data will fit in the proper field positions on the
                   pre-printed form

         6.2.3     That target boxes are the correct size for the print font
                   and placement


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         6.2.4     That if repeats are used on fanfold forms, they will be
                   correct and in increments of 1/6 inches

         6.2.5     On page one bill stock:

                   6.2.5.1   That the circle/dot relationship is correct for
                             alignment (CFI)

                   6.2.5.2   If a summary page bar-code is used, that it is on
                             the right side or bottom of the page and that there
                             is room for it

                   6.2.5.3   That the forms verification bar-code is present

         6.2.6     On the detail page(s) bill stock:

                   6.2.6.1   That HOF marks are present for the Delphex Printer

                   6.2.6.2   That forms verification bar-codes are present

         6.2.7     For forms printed the HP Printer, that nothing is in the
                   "unprintable area"

         6.2.8     That there is a space for the data that must appear in the
                   envelope window

    6.3  Initials and dates Section #6 on the QSPEC Form, adds comments and
         marks one of the following:

         6.3.1     OK (as is)

         6.3.2     OK (with indicated changes)

         6.4.3     Change* ( need to see again)

    6.4  Routes to Customer Service

    6.5  Customer Sentence receives QSPEC Packet from Printer Technology and
         routes to Production

7.0 Production (CF1, CSI)


    7.1  Director receives QSPEC Packet from Customer Service and verifies the
         following:

         7.1.1     Bar code verifications (on film positive) for readability
                   and decodeability

         7.1.2     Fold marks on forms

         7.1.3     Window placement and size on envelopes

         7.1.4     Architecture and structure of envelopes

         7.1.5     Alignment boxes and corner registration marks for Printers

         7.1.6     HOF marks for Delphax Printers


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    7.2  If all of the above meets specifications, initials Ed dates Q-Spec,
         Section #7, adds comments and marks one of the following:

         7.2.1     OK (as is)

         7.2.2     OK (with indicated changes)

         7.2.3     Change* (need to see again)

    7.3  Routes packet to Customer Service

    7.4  Customer Service receives Packet back from Director and routes to
         Special Handling Production Area (if a manual process required)

         7.4.1     If a manual process is not required, Customer Service
                   crosses out that name on the QSPEC and routes directly to
                   Account Management

    7.5  Special Handling Production

         7.5.1     Handles production of all non-standard flats, envelopes and
                   boxes which are not able to be produced on automated
                   equipment

         7.5.2     Manager receives QSPEC Packet from Customer Service

                   7.5.2.1   Removes all items in the Packet and looks them
                             over

                   7.5.2.2   Locates the Change Sheet in the packet and
                             identifies the item which is being changed

                   7.5.2.3   Verifies that the change is correctly depicted in
                             the samples

                   7.5.2.4   If the data which appears in a window envelope is
                             being changed, verifies that the data is
                             compatible with the window on the envelope or box

    7.6  Initials & Dates QSPEC, Section 7, adds comments if any, and marks one
         of the following:

         7.6.1     OK (as is)

         7.6.2     OK (with indicated changes)

         7.6.3     Change. (need to see again)

    7.7  Routes Packet to Customer Service

    7.8  Customer Service receives QSPEC Packet from Production or Special
         Handling area

         7.8.1     Routes Packet to Account Management

8.0 Account Management / New Business Conversions (see 7.3.2)


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    8.1  Paper Products Manager receives QSPEC Packet from Customer Service and
         performs a final review on all documents (forms and envelopes) against
         the original order,. initials and dates Section 8, #1

    8.2  If appropriate routes QSPEC Packet to Account Director or Manager, if
         it is a form or envelope for an existing Customer or to the
         appropriate New Business Development Manager, if it is for a new
         Customer

    8.3  Account Director or New Business Development Manager verifies that the
         items in the Packet are correct and initials and dates the QSPEC Form,
         Section 8, #2, adds comments and routes to Paper Products Manager

         8.3.1     #2 will not be initialed in every instance if only Paper
                   Products Manager signature is required and the Packet is not
                   passed on

         8.3.2     Account Manager or Paper Products Manager reviews the Packet
                   and if there are any changes makes comments on the form and
                   marks one of the following:

                   8.3.2.1   OK (as is)

                   8.3.2.2   OK (with indicated changes)
                   8.3.2.3   Change* (need to see again)

    8.4  Routes the QSPEC Packet to Customer Service who routes to Forms
         Production

9.0 Customer Service receives the QSPEC Packet and is already holding the
    original signed-off blueline

    9.1  Routes the following to Forms Production

         9.1.1     Customer approved blueline (see 3.9.2)

         9.1.2     Original signed QSPEC Packet (8.5)

    9.2  Removes the blue tag from the job jacket and replaces it with a
         GREEN TAG to document this stage in the artwork development

    9.3  Forms Production receives the job jacket with the documents in 9.1 and
         verifies contests for completeness and accuracy

         9 3.1     Makes revisions indicted by everyone on the QSPEC routing if
                   any

                   9.3.1.1   At this point, if anyone on the QSPEC routing hut
                             requested to see their changes, the QSPEC Packet
                             is routed to those individuals to approve and
                             route back and then proceed as in 9.0 - 9 3

         9.3.2     Using the items in the job jacket. creates the Vendor Art
                   Packet which contains the following:

                   9.3 2.1   Specification Sheets (3 sets)
                   9.3.2.2   Gold cony of the Q-Spec Form
                   9 3.2 3   Blueline


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                   9.3.2.4   Film Positives
                   9.3.2 5   Color Proof
                   9.3.2.6   Negatives
                   9.3.2.7   Floppy Disk containing all files and art for the
                             job

         9.3.3     Makes 2 Vendor Packets for envelope and 1 for forms unless
                   indicated on the Work Order that 2 Art Packets are needed
                   for forms

         9.3.4     Creates Receiving Dock Packet which includes:

                   9.3.4.1   Specification Sheet(s)

                   9.3.4.2   Film Positive(s)

         9.3.5     Routes the Vendor Art Packet to the Graphics and Printing
                   Manager

         9.3.6     Files the remainder of the QSPEC Packet in Forms Production

    9.4  Graphics and Printing Manager

         9.4.1     Verifies each item in the Packet for accuracy and Proofreads

         9.4.2     If corrections are necessary, returns to Forms Production to
                   make changes and route back

         9.4.3     Reviews changes and Initials and dates Section 9 indicating
                   that the artwork is ready for print

         9.4.4     Routes the packet to Customer Service

    9.5  Customer Service receives the Vendor Art Packet and the Receiving
         Packet from Forms Production

         9.5.1     Routes the Vendor Packet to Materials Planning
         
         9.5.2     Routes the Receiving Packet to Materials Management

10.0 Materials Planning

    10.1 Receives the Vendor Art Packet from Customer Service

         10.1.1    Removes QSPEC form and one of the specification sheets and
                   files in the Department

         10.1.2    Writes a purchase order for the print job and routes to
                   Purchasing Department

                   10.1.2.1  Includes remainder of Vendor Art Packet with order

11.0 Purchasing Department places order with Vendor and forwards the order with 
     the Vendor Art Packet included (Packet becomes property of Vendor)

12.0 Receiving Dock (Materials Management)


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    12.1 Receives the Receiving Art Packet from Customer Service

    12.2 Holds until product comes in and matches

         12.2.1    Overlays the film positive on the product to males sure it
                   is exact

         12.2.2    Verifies against the specification sheet(s) that the product
                   is made correctly

         12.2.3    Verifies that the following elements are correct:

                   12.2.3.1  Perforations
                   12.2.3.2  Color Codes
                   12.2.3.3  Cut Tolerance
                   12.2.3.4  General Print Quality
                   12.2.3.5  Alignment to Specification Sheet
                   12.2.3.6  Use of correct materials

    12.3 If all checks out OK, releases to Inventory

    12.4 If the order is not correct, does the following:

         12.4.1    Notifies purchasing that the order is incorrect

         12.4.2    Places the product in Site 502 Quarantine

    12.5 Receives verbal OK from Purchasing that the product is released as is

         12.5.1    Moves product to Site 500, General Warehouse

    12.6 If Purchasing inspects product and finds it is not releasable,
         Purchasing

         12.6.1    Inspects product (with Vendor representative present if made
                   outside IBS)

         12.6.2    Initiates a CFC (Claim for Credit)

         12.6.3    Initiates an ADA (Asset Disposition Authorization)

    12.7      Eventually disposes of the unusable inventory

13.0     When product is received and released, Purchasing notifies Account
         Management (Paper Products Manager), and in the event that it is
         rejected, also notifies that area.  Account Management in turn
         notifies Insert Control when they begin to use the product or in the
         case of a reject, begins the QSPEC process over.

    [FLOW CHARTS GRAPHICALLY REPRESENTING THE ABOVE DESCRIBED PROCESSES]




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