<PAGE>

                                                                   Exhibit 10.27

                        Amendment to Employment Agreement

This Amendment is entered into as of October 1, 2002 by and between ICT Group,
Inc, a Pennsylvania corporation (hereinafter called "Company") and Vincent
Paccapaniccia an individual (hereinafter called "Employee").

Whereas, Company and Employee have entered into that certain employment
agreement dated August 24, 1998, as amended on January 2, 2002 (hereinafter the
"Employment Agreement"); and

Whereas, in consideration of the continued employment of Employee, and deeming
it to be in Company's best interest, Company and Employee now wish to amend a
certain provision of the Employment Agreement.

Now, therefore in consideration of the covenants and promise contained herein,
and intending to be legally bound hereby, Company and Employee hereby agree as
follows:

     1.   Section 6 (a), Post-Termination Payments: Section 6 (a) of the
          Employment Agreement is hereby amended by deleting Section 6 (a) in
          its entirety and replacing it with a new Section 6 (a) to read as
          follows: "(a) If Employee is terminated by Company pursuant to
          Paragraph 10 hereof, Company shall pay to Employee a monthly severance
          payment in an amount equal to Employee's monthly salary at the time of
          termination for either (i) twelve (12) months if Employee has less
          than ten (10) years of uninterrupted service with Company as of the
          effective date of employment termination or (ii) eighteen months if
          Employee has ten (10) years or more of uninterrupted service with
          Company as of the effective date of employment termination (the
          applicable period hereinafter the called the "Severance Period")
          provided that Employee executes at the time of Employee's termination
          of employment a General Release satisfactory to Company of any and all
          claims which Employee may have arising out of or relating to
          Employee's employment with and/or termination of employment with
          Company. In addition, if Employee is terminated for any reason other
          than for Cause under Paragraph 9 or for an Inability under Paragraph 7
          which is other than a disability, Company shall maintain Employee it
          its group health plan on the same basis as if Employee had remained
          employed by Company during the Severance Period, for the duration of
          the Severance Period or until Employee becomes covered under another
          group health plan, whichever occurs first."
     2.   Section 13, Restrictive Covenants, Trade Secrets, Etc. Section 13 of
          the Employment Agreement is hereby amended by inserting, immediately
          after the phrase "For a period of one (1) year" in the first sentence
          thereof, the following language: "(or for a period of 18 months if the
          Employee is entitled to 18 months of severance payments pursuant to
          Section 6 (a) of this Agreement)".

<PAGE>

     3.   Effective Date: The change to the Employment Agreement set forth in
          this Amendment shall become effective on October 1, 2002.
     4.   No Other Changes: Except as set forth herein, the Employment Agreement
          shall remain unchanged and in full force and effect.

In Witness Whereof, the parties hereto have executed this Amendment as of the
date and year first above written.

ICT Group, Inc.                             EMPLOYEE

By: ___________________________             Signature:_________________
Name:__________________________             Name:______________________
Title: Chief Executive Officer