[Federal Register Volume 89, Number 15 (Tuesday, January 23, 2024)]
[Notices]
[Pages 4304-4306]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 2024-01152]


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DEPARTMENT OF HEALTH AND HUMAN SERVICES

Centers for Disease Control and Prevention

[60Day-24-1071; Docket No. CDC-2024-0002]


Proposed Data Collection Submitted for Public Comment and 
Recommendations

AGENCY: Centers for Disease Control and Prevention (CDC), Department of 
Health and Human Services (HHS).

ACTION: Notice with comment period.

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SUMMARY: The Centers for Disease Control and Prevention (CDC), as part 
of its continuing effort to reduce public burden and maximize the 
utility of government information, invites the general public and other 
Federal agencies the opportunity to comment on a continuing information 
collection, as required by the Paperwork Reduction

[[Page 4305]]

Act of 1995. This notice invites comment on a proposed information 
collection project titled Generic Clearance for the Collection of 
Qualitative Feedback on Agency Service Delivery. This data collection 
is designed to help CDC collect routine customer feedback on agency 
service delivery.

DATES: CDC must receive written comments on or before March 25, 2024.

ADDRESSES: You may submit comments, identified by Docket No. CDC-2024-
0002 by either of the following methods:
    <bullet> Federal eRulemaking Portal: www.regulations.gov. Follow 
the instructions for submitting comments.
    <bullet> Mail: Jeffrey M. Zirger, Information Collection Review 
Office, Centers for Disease Control and Prevention, 1600 Clifton Road 
NE, MS H21-8, Atlanta, Georgia 30329.
    Instructions: All submissions received must include the agency name 
and Docket Number. CDC will post, without change, all relevant comments 
to www.regulations.gov.
    Please note: Submit all comments through the Federal eRulemaking 
portal (www.regulations.gov) or by U.S. mail to the address listed 
above.

FOR FURTHER INFORMATION CONTACT: To request more information on the 
proposed project or to obtain a copy of the information collection plan 
and instruments, contact Jeffrey M. Zirger, Information Collection 
Review Office, Centers for Disease Control and Prevention, 1600 Clifton 
Road NE, MS H21-8, Atlanta, Georgia 30329; Telephone: 404-639-7570; 
Email: <a href="/cdn-cgi/l/email-protection#3e51535c7e5d5a5d10595148"><span class="__cf_email__" data-cfemail="8fe0e2edcfecebeca1e8e0f9">[email protected]</span></a>.

SUPPLEMENTARY INFORMATION: Under the Paperwork Reduction Act of 1995 
(PRA) (44 U.S.C. 3501-3520), Federal agencies must obtain approval from 
the Office of Management and Budget (OMB) for each collection of 
information they conduct or sponsor. In addition, the PRA also requires 
Federal agencies to provide a 60-day notice in the Federal Register 
concerning each proposed collection of information, including each new 
proposed collection, each proposed extension of existing collection of 
information, and each reinstatement of previously approved information 
collection before submitting the collection to the OMB for approval. To 
comply with this requirement, we are publishing this notice of a 
proposed data collection as described below.
    The OMB is particularly interested in comments that will help:
    1. Evaluate whether the proposed collection of information is 
necessary for the proper performance of the functions of the agency, 
including whether the information will have practical utility;
    2. Evaluate the accuracy of the agency's estimate of the burden of 
the proposed collection of information, including the validity of the 
methodology and assumptions used;
    3. Enhance the quality, utility, and clarity of the information to 
be collected;
    4. Minimize the burden of the collection of information on those 
who are to respond, including through the use of appropriate automated, 
electronic, mechanical, or other technological collection techniques or 
other forms of information technology, e.g., permitting electronic 
submissions of responses; and
    5. Assess information collection costs.

Proposed Project

    Generic Clearance for the Collection of Qualitative Feedback on 
Agency Service Delivery (OMB Control No. 0920-1071, Exp. 5/31/2024)--
Extension--National Center for Emerging and Zoonotic Infectious 
Diseases (NCEZID), Centers for Disease Control and Prevention (CDC).

Background and Brief Description

    CDC/NCEZID is seeking a three-year Extension of OMB Control No. 
0920-1071 to continue collecting routine customer feedback on agency 
service delivery. Executive Order 12862 directs Federal agencies to 
provide service to the public that matches or exceeds the best service 
available in the private sector. In order to work continuously to 
ensure that our programs are effective and meet our customers' needs, 
the National Center for Emerging and Zoonotic Infectious Diseases, 
Centers for Disease Control and Prevention (CDC) (hereafter the Agency) 
seeks to obtain OMB approval of a Generic Clearance to collect 
qualitative feedback on our service delivery. By qualitative feedback 
we mean information that provides useful insights on perceptions and 
opinions, but are not statistical surveys that yield quantitative 
results that can be generalized to the population of study.
    This collection of information is necessary to enable the Agency to 
garner customer and stakeholder feedback in an efficient, timely 
manner, in accordance with our commitment to improving service 
delivery. The information collected from our customers and stakeholders 
will help ensure that users have an effective, efficient, and 
satisfying experience with the Agency's programs. This feedback will 
provide insights into customer or stakeholder perceptions, experiences 
and expectations, provide an early warning of issues with service, or 
focus attention on areas where communication, training or changes in 
operations might improve delivery of products or services. These 
collections will allow for ongoing, collaborative and actionable 
communications between the Agency and its customers and stakeholders. 
It will also allow feedback to contribute directly to the improvement 
of program management.
    Since getting approval in May 2021, NCEZID has utilized the 0920-
1071 mechanism 15 separate times. In this Extension, CDC requests OMB 
approval for an estimated 3,850 annual burden hours. There is no cost 
to respondents other than the time to participate.

                                        Estimated Annualized Burden Hours
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                                                                                          Average
                                                            Number of      Number of     burden per     Total
        Type of respondents               Form name        respondents   responses per    response    burden (in
                                                                          respondent     (in hours)     hours)
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General public....................  Online surveys.......        1,500               1        30/60          750
                                    Focus groups.........          800               1            2        1,600
                                    In-person surveys....        1,000               1        30/60          500
                                    Usability testing....        1,500               1        30/60          750
                                    Customer comment             1,000               1        15/60          250
                                     cards.
                                                          ------------------------------------------------------
    Total.........................  .....................  ...........  ..............  ...........        3,850
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[[Page 4306]]

Jeffrey M. Zirger,
Lead, Information Collection Review Office, Office of Public Health 
Ethics and Regulations, Office of Science, Centers for Disease Control 
and Prevention.
[FR Doc. 2024-01152 Filed 1-22-24; 8:45 am]
BILLING CODE 4163-18-P


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