```

[Federal Register Volume 89, Number 11 (Wednesday, January 17, 2024)]
[Notices]
[Pages 2988-2989]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 2024-00700]

-----------------------------------------------------------------------

POSTAL REGULATORY COMMISSION

[Docket No. ACR2023; Order No. 6932]

Postal Service Performance Report and Performance Plan

AGENCY: Postal Regulatory Commission.

ACTION: Notice.

-----------------------------------------------------------------------

SUMMARY: On December 29, 2023, the Postal Service filed the FY 2023 
Performance Report and FY 2024 Performance Plan with its FY 2023 Annual 
Compliance Report. This notice informs the public of the filing, 
invites public comment, and takes other administrative steps.

DATES: 
    Comments are due: March 15, 2024.
    Reply Comments are due: March 29, 2024.

ADDRESSES: Submit comments electronically via the Commission's Filing 
Online system at http://www.prc.gov. Those who cannot submit comments 
electronically should contact the person identified in the FOR FURTHER 
INFORMATION CONTACT section by telephone for advice on filing 
alternatives.

FOR FURTHER INFORMATION CONTACT: David A. Trissell, General Counsel, at 
202-789-6820.

SUPPLEMENTARY INFORMATION:

Table of Contents

I. Introduction
II. Request for Comments
III. Ordering Paragraphs

I. Introduction

    Each year the Postal Service must submit to the Commission its most 
recent annual performance plan and annual performance report.\1\ On 
December 29, 2023, the Postal Service filed its FY 2023 Annual Report 
to Congress in Docket No. ACR2023.\2\ The FY 2023 Annual Report 
consists of four reports that include the Postal Service's FY 2023 
annual performance report (FY 2023 Report) and FY 2024 annual 
performance plan (FY 2024 Plan).\3\
---------------------------------------------------------------------------

    \1\ 39 U.S.C. 3652(g)(2) and (3); 39 CFR 3050.43(b)(2) and (3).
    \2\ United States Postal Service Fiscal Year 2023 Annual Report 
to Congress, Library Reference USPS-FY23-17, December 29, 2023, ZIP 
folder ``USPS.FY23.17_ARC.Files'' file 
``FY2023.Annual.Report.to.Congress.pdf'' (FY 2023 Annual Report).
    \3\ FY 2023 Annual Report at 38-60. The FY 2023 Annual Report 
also includes the Postal Service's FY 2023 Annual Report and FY 2023 
Comprehensive Statement on Postal Service Operations. Id. at 2.
---------------------------------------------------------------------------

    The FY 2024 Plan reviews the Postal Service's plans for FY 2024. 
The FY 2023 Report discusses the Postal Service's progress during FY 
2023 toward its four performance goals:

 High-Quality Service
 Excellent Customer Experience
 Safe Workplace and Engaged Workforce
 Financial Health

    Each year, the Commission must evaluate whether the Postal Service 
met the performance goals established in the

[[Page 2989]]

annual performance plan and annual performance report. 39 U.S.C. 
3653(d). The Commission may also ``provide recommendations to the 
Postal Service related to the protection or promotion of public policy 
objectives set out in'' Title 39. Id.
    Since Docket No. ACR2013, the Commission has evaluated whether the 
Postal Service met its performance goals in reports separate from the 
Annual Compliance Determination.\4\ The Commission continues this 
current practice to provide a more in-depth analysis of the Postal 
Service's progress toward meeting its performance goals and plans to 
improve performance in future years. To facilitate this review, the 
Commission invites public comment on the following issues:
---------------------------------------------------------------------------

    \4\ See Docket No. ACR2013, Postal Regulatory Commission, Review 
of Postal Service FY 2013 Performance Report and FY 2014 Performance 
Plan, July 7, 2014; Docket No. ACR2014, Postal Regulatory 
Commission, Analysis of the Postal Service's FY 2014 Program 
Performance Report and FY 2015 Performance Plan, July 7, 2015; 
Docket No. ACR2015, Postal Regulatory Commission, Analysis of the 
Postal Service's FY 2015 Annual Performance Report and FY 2016 
Performance Plan, May 4, 2016; Docket No. ACR2016, Postal Regulatory 
Commission, Analysis of the Postal Service's FY 2016 Annual 
Performance Report and FY 2017 Performance Plan, April 27, 2017; 
Docket No. ACR2017, Postal Regulatory Commission, Analysis of the 
Postal Service's FY 2017 Annual Performance Report and FY 2018 
Performance Plan, April 26, 2018; Docket No. ACR2018, Postal 
Regulatory Commission, Analysis of the Postal Service's FY 2018 
Annual Performance Report and FY 2019 Performance Plan, May 13, 
2019; Docket No. ACR2019, Postal Regulatory Commission, Analysis of 
the Postal Service's FY 2019 Annual Performance Report and FY 2023 
Performance Plan, June 1, 2023; Docket No. ACR2020, Postal 
Regulatory Commission, Analysis of the Postal Service's FY 2020 
Annual Performance Report and FY 2021 Performance Plan, June 2, 
2021; Docket No. ACR2021, Postal Regulatory Commission, Analysis of 
the Postal Service's FY 2021 Annual Performance Report and FY 2022 
Performance Plan, June 30, 2022; Docket No. ACR2022, Postal 
Regulatory Commission, Analysis of the Postal Service's FY 2022 
Annual Performance Report and FY 2023 Performance Plan, June 28, 
2023.
---------------------------------------------------------------------------

     Did the Postal Service meet its performance goals in FY 
2023?
     Do the FY 2023 Report and the FY 2024 Plan meet applicable 
statutory requirements, including 39 U.S.C. 2803 and 2804?
     What recommendations should the Commission provide to the 
Postal Service that relate to protecting or promoting public policy 
objectives in Title 39?
     For the Excellent Customer Experience performance goal, 
are there any customer experience (CX) metrics the Postal Service 
should add to measure CX? \5\
---------------------------------------------------------------------------

    \5\ In FY 2023, the Postal Service measured CX based on customer 
surveys. See Docket No. ACR2023, Library Reference USPS-FY23-38, 
December 29, 2023, ZIP folder ``FY23.38.Files.zip'' PDF file 
``CX_Surveys_FY23.pdf.
---------------------------------------------------------------------------

     What recommendations or observations should the Commission 
make concerning the Postal Service's strategic initiatives? \6\
---------------------------------------------------------------------------

    \6\ See FY 2023 Annual Report at 59-60.
---------------------------------------------------------------------------

     What other matters are relevant to the Commission's 
analysis of the FY 2023 Report and the FY 2024 Plan under 39 U.S.C. 
3653(d)?

II. Request for Comments

    Comments by interested persons are due no later than March 15, 
2024. Reply comments are due no later than March 29, 2024. Pursuant to 
39 U.S.C. 505, Kenneth R. Moeller is appointed to serve as Public 
Representative to represent the interests of the general public in this 
proceeding with respect to issues related to the Commission's analysis 
of the FY 2023 Report and the FY 2024 Plan.

III. Ordering Paragraphs

    It is ordered:
    1. The Commission invites public comment on the Postal Service's FY 
2023 Report and FY 2024 Plan.
    2. Pursuant to 39 U.S.C. 505, the Commission appoints Kenneth R. 
Moeller to serve as Public Representative to represent the interests of 
the general public in this proceeding with respect to issues related to 
the Commission's analysis of the FY 2023 Report and the FY 2024 Plan.
    3. Comments are due no later than March 15, 2024.
    4. Reply comments are due no later than March 29, 2024.
    5. The Secretary shall arrange for publication of this Order in the 
Federal Register.

    By the Commission.
Jennie L. Jbara,
Alternate Certifying Officer.
[FR Doc. 2024-00700 Filed 1-16-24; 8:45 am]
BILLING CODE 7710-FW-P
```