September 10, 2012 CONGRESSIONAL RECORD — Extensions of Remarks E1455 

partnership with leading advertising industry 

associations) and created a special Children’s 

Advertising Review Unit (CARU) to evaluate 

child-directed advertising and promotional material in all media against its own standards 

and relevant laws; 

Created a National Consumer Arbitration 

Program to provide consumers and businesses with a fast, fair and free method of resolving disputes without resorting to overburdened courts; 

Consolidated BBB’s long-standing role—reviewing publicly-soliciting charitable organizations against a set of standards—into a single 

Philanthropic Advisory Service (now the BBB 

Wise Giving Allilance); 

Served as the organizing body to create the 

Society of Consumer Affairs Professionals in 

Business (SOCAP) to ‘‘. . . provide for and 

promote the exchange of ideas, expertise and 

opinions relevant to consumer affairs’’ and ‘‘to 

aid business in anticipating, recognizing and 

responding to consumer needs, desires and 

expectations’’; and 

Began the process of utilizing emerging 

computer technology to better understand consumer dissatisfaction with the marketplace and 

provide timely, fact-based data for business, 

consumer groups, regulators and the public. 

The BBB system accepted a major challenge in 1983, when the Federal Trade Commission (FTC) and General Motors Corporation (GM) signed a consent order, agreeing to 

use BBB AUTO LINE®—a consumer mediation and arbitration program—to resolve disputes arising out of certain specified component parts of GM vehicles. In 1991 (when the 

consent order was to expire), the FTC noted 

that more than 233,000 consumers received in 

excess of $68 million from GM through BBB 

arbitration and millions of other owners received settlements from GM through BBB conciliation and/or mediation. A similar consent 

order was signed by Volkswagen of America 

in 1988, also providing for arbitration through 

the BBB. Today, 28 manufacturers continue to 

participate in BBB AUTO LINE® nationally, 

with others participating on a state-by-state 

basis. 

In 1997, the BBB system launched 

BBBOnLine® at a briefing at the U.S. Capitol 

for legislators and regulators with business 

and consumer leaders. This BBB program was 

designed to take advantage of Internet technology to provide timely information to the millions of people who were becoming ‘‘wired’’ 

through emerging Internet technologies. In 

2004, the BBB system launched BBB Military 

Line to provide free, specialized resources to 

support military communities in the areas of financial literacy and consumer protection 

through education, outreach to service members and their families, information, data collection and BBB complaint-handling and dispute resolution. 

100 years after the first BBB launched in 

Minneapolis, BBBs will likely have responded 

to over 100 million requests from consumers 

for BBB assistance, will accept, process and 

attempt to resolve roughly one million consumer complaints and will be supported in that 

effort by over 400,000 BBB Accredited Businesses and national partners representing 

many of the world’s largest advertisers. In addition, BBB will very often be the ‘‘first responder’’ to Wed the public to new and fastmoving frauds and schemes that increasingly 

use high technology to prey on victims. 

This fall, from September 30—October 3, 

2012, BBBs from the United States and Canada will gather to celebrate their centennial 

anniversary in Washington, D.C., highlighting 

an extraordinary century of service to business 

and consumers with events in both the District 

of Columbia and at Mt. Vernon, the home of 

America’s first President. I urge my colleagues 

to join me in recognizing the BBB, and that 

this Congress: 

(1) Recognizes the 100th anniversary of the 

advertising industry’s ‘‘fight for truth in advertising’’ that culminated in the founding of the 

Better Business Bureau; and 

(2) Honors and praises the Better Business 

Bureau system on the occasion of its anniversary for its work to advance marketplace trust 

on behalf of businesses and consumers, in cooperation with government and the local, state 

and federal level, through a transparent process of voluntary self-regulation, public education and marketplace conflict resolution. 

f 

CONGRATULATING THE LEMON 

GROVE LITTLE LEAGUE SENIOR 

DIVISION ALL-STARS ON WINNING THE U.S. CHAMPIONSHIP 

HON. SUSAN A. DAVIS OF CALIFORNIA

IN THE HOUSE OF REPRESENTATIVES

Monday, September 10, 2012 

Mrs. DAVIS of California. Mr. Speaker, I 

would like to congratulate the Lemon Grove 

Little League Senior Division All-Stars on becoming U.S. champions and coming in second 

at the Senior Division World Series in Bangor, 

Maine. 

Getting to the World Series in Maine was no 

small task, and Lemon Grove showed how 

practicing hard and working together can really pay off. 

Actually, Congress could probably learn a 

lot from how well this group worked together. 

Lemon Grove’s run to becoming U.S. champions was inspiring for everyone in the community, and we are all very proud. 

Congratulations to all the families, the 

coaches, and of course, the players! 

Mr. Speaker, I ask my colleagues to join me 

in recognizing the Lemon Grove Little League 

All-Stars and wishing them the very best in all 

of their future endeavors. 

f 

IN RECOGNITION OF GOSNOLD ON 

THE CAPE 

HON. WILLIAM R. KEATING OF MASSACHUSETTS

IN THE HOUSE OF REPRESENTATIVES

Monday, September 10, 2012 

Mr. KEATING. Mr. Speaker, I rise today to 

recognize Gosnold on Cape Cod as the facility 

celebrates its fortieth year of service to southeastern Massachusetts. 

Gosnold on Cape Cod is the largest provider of addiction and mental health services 

on the Cape and has been helping individuals 

on the road to recovery since 1972. It has 

grown since its founding, when it was originally known as the Pocasset Detox Center, 

and has continuously expanded throughout 

the years in order to better serve its patients. 

Two years after it first opened its doors, 

Gosnold incorporated one of the first residential treatment programs in the country designed exclusively for women, and expanded 

again in 1996 to treat individuals with mental 

and emotional disorders in addition to individuals suffering from addiction. 

Gosnold has been recognized nationally for 

its excellence as it has grown. In 1987, Forbes 

Magazine recognized Gosnold as one of the 

twelve leading substance abuse treatment programs in the country, and in 1995, the Emerson House Pregnancy Program, Gosnold’s 

residential treatment center for pregnant 

women and women with children, was selected to be featured on ABC’s Nightline. Recently, the Massachusetts Mental Health 

Counselors Association named Gosnold as 

the 2010–2011 Mental Health Agency of the 

Year. These are all such fitting accolades for 

a center whose employees have worked tirelessly to ensure that patients receive the treatment they need, along with the compassion 

they deserve. 

Focusing on individualized treatment as well 

as group therapy, twelve-step principles, family involvement, and continuing care, the specialists at the Gosnold center understand that 

addiction is a chronic disease requiring lifelong 

management. Gosnold’s mission—to excel in 

addiction and mental health treatment, to 

serve men, women, and families affected by 

these illnesses, and to promote lasting recovery—has guided the center since its inception. 

Surrounded by the restorative and calming 

qualities of the Cape Cod shoreline, Gosnold 

has allowed those affected by addiction and 

mental illness to find peace and stability after 

turmoil. 

Mr. Speaker, it brings me great pride to 

honor Gosnold on Cape Cod as it celebrates 

its fortieth year of service to its patients and to 

Massachusetts. I urge my colleagues to join 

me in congratulating the center for its steadfast leadership in the treatment of addiction, 

and for its dedication to the patients it serves. 

f 

TO HONOR THE LIFE OF JUDY 

GALLO 

HON. DENNIS J. KUCINICH OF OHIO

IN THE HOUSE OF REPRESENTATIVES

Monday, September 10, 2012 

Mr. KUCINICH. Mr. Speaker, I rise today to 

honor the life of a tireless advocate for workers, Judy Gallo. She is survived by her husband, two sons, a step-daughter, a sister, a 

sister-in-law, a daughter-in-law, co-grandmother and grandson. 

Ms. Gallo’s work experience included 

spending three years in the 1960’s campaigning for civil rights with the Student Nonviolent Coordinating Committee in the south, 

working as a youth leader in New York City, 

helping lead the Cleveland peace movement, 

acting as a leader with Peace Action and 

Women Speak Out for Peace, and attempting 

to organize a nurses union at MetroHealth. 

Upon retiring, Judy remained active in the 

United Labor Agency serving as Outreach Coordinator, and beginning in 2001 helped register several thousand Cleveland voters 

through the development of the Greater Cleveland Voter Coalition. 

As her illness became more assertive Ms. 

Gallo did not allow her inability to walk, read, 


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