Exhibit 10.14


 


RIGHTNOW TECHNOLOGIES, INC. 


INCENTIVE STOCK OPTION AGREEMENT


 


RIGHTNOW
TECHNOLOGIES, INC., a Delaware corporation (the “Company”), acting pursuant to
the 2004 Equity Incentive Plan (the “Plan”), has granted you (the “Option
Holder”) an option to purchase the number of shares of the Company’s common
stock, $0.001 par value (“Common Stock”), listed in the attached Notice of
Grant of Stock Options and Option Agreement (the “Grant Notice”) upon the
following terms and conditions and in all respects subject to the provisions of
the Plan, the terms of which are incorporated by reference.


 


Grant of
Option.  The Company hereby grants the Option Holder,
as of the date set out in the attached Grant Notice, an option (the “Option”)
to purchase from the Company up to the number of shares (the “Shares”) of
Common Stock of the Company listed in the attached Grant Notice at an exercise
price per share (the “Option Exercise Price”) equal to the price set out in the
attached Grant Notice (being at least equal to the fair market value of the
Common Stock on the date of grant), in the amounts, during the periods, and
upon the terms and conditions as set forth in this Agreement and in the
Plan.  The issuance of the shares of
Common Stock upon the exercise of the Option shall be subject to the provisions
set forth in Section 9 hereof.  This
Option is intended to be an incentive stock option within the meaning of Section 422
of the Internal Revenue Code of 1986, as amended (the “Code”).  Unless earlier terminated pursuant to Section 3,
the Option shall terminate at 5:00 p.m. on the date ten years from the
grant of this Option, or at 5:00 p.m. on the date five years from the grant of
this Option if the Option Holder holds greater than ten percent (10%) of the
total combined voting power of all classes of the Company’s stock.


 


The details of
your Option are as follows:


 


1.                                       Vesting
and Time of Exercise


 


(a)                                  The
vested portion of the Option is exercisable in whole or in part (but not as to
any fractional shares) at any time prior to the termination of the Option.  Except as otherwise
provided in this Agreement, the Option shall vest in accordance with the schedule set
out in the attached Grant Notice. 
The right to purchase shares under the Option shall be cumulative, and shares
not purchased in any year may be purchased in subsequent years, subject to the
termination provisions contained elsewhere herein.


 


(b)                                 The
Option Holder understands that to the extent that the aggregate fair market
value (determined at the time the Option was granted) of the shares of Common
Stock with respect to which all incentive stock options within the meaning of Section 422
of the Code are exercisable for the first time by the Option Holder during any
calendar year exceed $100,000, in accordance with Section 422(d) of the
Code, such options shall be treated as options that do not qualify as incentive
stock options.


 


2.                                       Exercise of
Option after Death or Termination of Employment.  The Option shall terminate and may no longer
be exercised if the Option Holder ceases to be employed by the Company or its
affiliates, except that:


 


(a)                                  If
Option Holder’s employment shall be terminated for any reason, voluntary or
involuntary, other than for “Cause”
(as defined in Section 3(e)) or Option Holder’s


 





















 


death or disability (within the
meaning of Section 22(e)(3) of the Code), Option Holder may at any time
before 5:00 p.m. on the date 3 months following such termination exercise the
Option to the extent the Option was exercisable by Option Holder on the date of
the termination of Option Holder’s employment.


 


(b)                                 If
Option Holder’s employment is terminated for Cause, Option Holder may at any
time before 5:00 p.m. on the date 30 days following such termination exercise
the Option to the extent the Option was exercisable by Option Holder on the
date of the termination of Option Holder’s employment.


 


(c)                                  If
Option Holder shall die while the Option is still exercisable according to its
terms or if employment is terminated because Option Holder has become disabled
(within the meaning of Section 22(e)(3) of the Code) while in the employ
of the Company and Option Holder shall not have fully exercised the Option,
such Option may be exercised at any time before 5:00 p.m. on the date 6 months
following Option Holder’s death or date of termination of employment for
disability by Option Holder, personal representatives or administrators or
guardians of Option Holder, as applicable or by any person or persons to whom
the Option is transferred by will or the applicable laws of descent and
distribution, to the extent of the full number of Shares Option Holder was
entitled to purchase under the Option on (i) the earlier of the date of death
or termination of employment or (ii) the date of termination for such
disability, as applicable.


 


(d)                                 Notwithstanding
the above, in no case may the Option be exercised to any extent by anyone after
the termination date of the Option.


 


(e)                                  “Cause” shall mean (i) the willful and
continued failure by Option Holder substantially to perform his or her duties
and obligations (other than any such failure resulting from his or her
incapacity due to physical or mental illness), (ii) Option Holder’s conviction
or plea bargain of any felony or gross misdemeanor involving moral turpitude,
fraud or misappropriation of funds or (iii) the willful engaging by Option
Holder in misconduct which causes substantial injury to the Company or its
affiliates, its other employees or the employees of its affiliates or its
clients or the clients of its affiliates, whether monetarily or otherwise.  For purposes of this paragraph, no action or
failure to act on Option Holder’s part shall be considered “willful” unless
done or omitted to be done, by Option Holder in bad faith and without
reasonable belief that his or her action or omission was in the best interests
of the Company.


 


3.                                       Manner of
Exercise.


 


(a)                                  Subject
to the foregoing, the Option may be exercised in whole or in part from time to
time by serving written notice of exercise on the Company at its principal
office within the Option period.  The
notice shall state the number of Shares as to which the Option is being
exercised and shall be accompanied by payment in full of the Option Exercise
Price for all shares designated in the notice. 
Payment of the exercise price shall be made (i) in cash (including bank
check, personal check or money order payable to the Company), (ii) with the
approval of the Company (which may be given in its sole discretion), by
delivering to the Company for cancellation shares of the Company’s Common Stock
already owned by the Option Holder having a Fair Market Value (as defined in
the Plan) as of the date of exercise equal to the full Option Exercise Price
for all of the Shares being acquired or the portion thereof being paid by
tendering such shares, (iii) with the approval of the Company (which may be
given in its sole discretion) and subject to Section 402 of the
Sarbanes-Oxley Act of 2002 and any rules and regulations promulgated
thereunder, by delivering to the Company the full Option Exercise Price


 


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for all of the Shares being
acquired in a combination of cash and Option Holder’s full recourse liability
promissory note with a principal amount not to exceed eighty percent (80%) of
the exercise price and a term not to exceed five (5) years, which promissory
note shall provide for interest on the unpaid balance thereof which at all
times is not less than the minimum rate required to avoid the imputation of
income, original issue discount or a below-market rate loan pursuant to
Sections 483, 1274 or 7872 of the Code or any successor provisions thereto or
(iv) with the approval of the Company (which may be given in its sole
discretion) and subject to Section 402 of the Sarbanes-Oxley Act of 2002
and any rules and regulations promulgated thereunder, by delivering to the
Company a combination of cash, the Option Holder’s promissory note and shares
of Common Stock with an aggregate Fair Market Value and a principal amount
equal to the Option Exercise Price for all of the Shares being acquired.


 


(b)                                 Upon
receipt of payment for the shares being purchased and such documents referenced
in the preceding sentence, the Company shall, as expeditiously as possible,
deliver to the Option Holder a certificate or certificates for such shares out
of authorized but theretofore unissued shares of its Common Stock or issued
shares which have been reacquired by the Company.  This Option may be exercised only with
respect to full shares and no fractional share of stock shall be issued.


 


4.                                       Assignability.  During the lifetime of the Option Holder, the
Option shall be exercisable only by the Option Holder and shall not be
assignable or transferable by the Option Holder except by will or by the laws
of descent or distribution.  Subject to
the foregoing sentence, the Option shall inure to the benefit of and be binding
upon the successors and assigns of the Option Holder.


 


5.                                       No Right to
Continued Employment; No Rights as a Shareholder.  This Agreement shall not confer on the Option
Holder any right with respect to continuance of employment by the Company, nor
will it interfere in any way with the right of the Company to terminate such
employment at any time.  The Option
Holder will have no rights as a shareholder with respect to any shares covered
by the Option until the issuance of a certificate or certificates to the Option
Holder for the shares.  Except as
otherwise provided in Section 7 hereof, no adjustment shall be made for
dividends or other rights for which the record date is prior to the date of
full payment of the Option Exercise Price for all of the Shares being acquired.


 


6.                                       Capital
Adjustments and Reorganization.  The
number of shares of Common Stock covered by the Option, and the Option Exercise
Price thereof, shall be subject to appropriate proportionate adjustment to
reflect any stock dividend, stock split, share combination, separation,
reorganization, liquidation or the like, of or by the Company.


 


7.                                       Subject to
Plan.  This Option and the grant and
exercise thereof are subject to the terms and conditions of the Plan, but the
terms of the Plan shall not be considered an enlargement of any benefits under
this Agreement.  In addition, this Option
is subject to the rules and regulations promulgated pursuant to the Plan, now
or hereafter in effect.  A copy of the
Plan will be furnished upon request of the Option Holder.


 


8.                                       Conditions
Precedent to Issuance of Shares. 
Shares shall not be issued pursuant to the exercise of the Option unless
such exercise and the issuance and delivery of the applicable Shares pursuant
thereto shall comply with all relevant provisions of law, including, without
limitation, the Securities Act of 1933, as amended, the Exchange Act of 1934,
as amended, the rules and regulations promulgated thereunder, the requirements
of any applicable Stock Exchange or the Nasdaq National Market and the Delaware
General Corporation Law.  As a condition
to the


 


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exercise of the purchase price relating to the Option, the Company may
require that the person exercising or paying the purchase price represent and
warrant that the Shares are being purchased only for investment and without any
present intention to sell or distribute such Shares if, in the opinion of counsel
for the Company, such a representation and warranty is required by law.


 


9.                                       Tax Matters.


 


(a)                                  If
the Option Holder shall dispose of any of the shares of Common acquired by the
Option Holder pursuant to the exercise of the Option within two years from the
date the Option was granted or within one year after the transfer of any such
shares to the Option Holder upon exercise of the Option, in order to provide
the Company with the opportunity to claim the benefit of any income tax
deduction which may be available to it under the circumstances, the Option
Holder shall promptly notify the Company of the dates of acquisition and
disposition of such shares, the number of shares so disposed of and the
consideration, if any, received for such shares. In order to comply with all
applicable federal or state income tax laws or regulations, the Company may
take such action as it deems appropriate to insure (i) notice to the Company of
any disposition of the Common Stock within the time periods described above and
(ii) that, if necessary, all applicable federal or state payroll, withholding,
income or other taxes are withheld or collected from the Option Holder.


 


(b)                                 In
order to provide the Company with the opportunity to claim the benefit of any
income tax deduction which may be available to it upon the exercise of the
Option when the Option does not qualify as an incentive stock option within the
meaning of Section 422 of the Code and in order to comply with all
applicable federal or state income tax laws or regulations, the Company may
take such action as it deems appropriate to insure that, if necessary, all
applicable federal or state payroll, withholding, income or other taxes are
withheld or collected from the Option Holder. The Option Holder may elect to
satisfy his or her federal and state income tax withholding obligations upon
exercise of this option by (i) having the Company withhold a portion of the
shares of Common Stock otherwise to be delivered upon exercise of such option
having a fair market value equal to the amount of federal and state income tax
required to be withheld upon such exercise, in accordance with such rules as
the Company may from time to time establish, or (ii) delivering to the Company
shares of its Common Stock other than the shares issuable upon exercise of such
option with a fair market value equal to such taxes, in accordance with such
rules.


 


10.                                 Securities Law
Matters.  The Option Holder hereby
represents and agrees that any shares which he or she may acquire pursuant to
the exercise of this Option will be acquired for the Option Holder’s own
account, for long-term investment purposes and not with a view toward the
distribution or sale thereof.  The Option
Holder acknowledges that under the terms of the Plan to which this Agreement is
subject, effectiveness of any exercise herein and the issuance of shares to the
Option Holder upon any such exercise of this option may be delayed in order to
permit the Company to comply at such time with relevant federal and state
securities laws in connection with such issuance.  The Option Holder acknowledges that the
Company is not, and will at no time be, under any obligation to the Option
Holder to register any shares issued upon exercise herein under any federal or
state securities laws and that, consequently: (a) at the time of acquisition
such shares may not be registered under either federal or applicable state
securities laws, (b) the Company will be relying upon the foregoing investment
representation of the Option Holder in agreeing to issue such shares to the
Option Holder, (c) the transferability of such shares may be subject to the
restrictions imposed by all applicable federal and state securities laws on
unregistered shares, and (d) the certificates evidencing such shares may be
imprinted with an appropriate legend setting forth such restrictions on
transferability.


 


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11.                                 Miscellaneous.


 


(a)                                  Governing
Law.  The validity, construction and
effect of the Agreement, and any rules and regulations relating to the
Agreement, shall be determined in accordance with the internal laws, and not
the law of conflicts, of the State of Delaware.


 


(b)                                 Severability.  If any provision of the Agreement is or
becomes or is deemed to be invalid, illegal or unenforceable in any
jurisdiction or would disqualify the Agreement under any law deemed applicable
by the Committee (as defined in the Plan), such provision shall be construed or
deemed amended to conform to applicable laws, or if it cannot be so construed
or deemed amended without, in the determination of the Committee, materially
altering the purpose or intent of the Plan or the Agreement, such provision
shall be stricken as to such jurisdiction or the Agreement, and the remainder
of the Agreement shall remain in full force and effect.


 


(c)                                  No
Trust or Fund Created.  Neither the
Plan nor the Agreement shall create or be construed to create a trust or
separate fund of any kind or a fiduciary relationship between the Company or
its affiliates and Option Holder or any other person.


 


(d)                                 Headings.  Headings are given to the Sections and
subsections of the Agreement solely as a convenience to facilitate
reference.  Such headings shall not be
deemed in any way material or relevant to the construction or interpretation of
the Agreement or any provision thereof.


 


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