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[Federal Register: July 1, 2010 (Volume 75, Number 126)]
[Notices]               
[Page 38088-38089]
From the Federal Register Online via GPO Access [wais.access.gpo.gov]
[DOCID:fr01jy10-56]                         

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DEPARTMENT OF DEFENSE

Office of the Secretary

[Docket ID DoD-2010-OS-0090]

 
Proposed Collection; Comment Request

AGENCY: Defense Finance and Accounting Service, DoD.

ACTION: Notice.

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SUMMARY: In compliance with section 3506(c)(2)(A) of the Paperwork 
Reduction Act of 1995, the Defense Finance and Accounting Service 
proposes to extend a public information collection and seeks public 
comment on the provisions thereof. Comments are invited on: Whether the 
proposed collection of information is necessary for the proper 
performance of the functions of the agency, including whether the 
information shall have practical utility; the accuracy of the agency's 
estimate of the burden of the proposed information collection; ways to 
enhance the quality, utility and clarity of the information to be 
collected; and ways to minimize the burden of the information 
collection on respondents, including through the use of automated 
collection techniques or other forms of information technology.

DATES: Consideration will be given to all comments received by August 
30, 2010.

ADDRESSES: You may submit comments, identified by docket number and 
title, by any of the following methods:
     Federal eRulemaking Portal: http://www.regulations.gov. 
Follow the instructions for submitting comments.
     Mail: Federal Docket Management System Office, 1160 
Defense Pentagon, Washington, DC 20301-1160.
    Instructions: All submissions received must include the agency 
name, docket number and title for this Federal Register document. The 
general policy for comments and other submissions from members of the 
public is to make these submissions available for public

[[Page 38089]]

viewing on the Internet at http://www.regulations.gov as they are 
received without change, including any personal identifiers or contact 
information.

FOR FURTHER INFORMATION CONTACT: To request more information on this 
proposed information collection or to obtain a copy of the proposal and 
associated collection instruments, please write to the Defense Finance 
and Accounting Service, Attn: Lynnette Maldonado, 8899 E. 56th Street, 
Indianapolis, IN 46249; or call Lynnette Maldonado at 317-510-3937.
    Title, Associated Form, and OMB Number: Customer Satisfaction 
Surveys--Generic Clearance; OMB Number 0730-0003.
    Needs and Uses: The information collection requirement is necessary 
to determine the kind and quality of services DFAS customers want and 
expect, as well as their satisfaction with DFAS' existing services.
    Affected Public: Individuals or Households, Businesses or other 
For-profit, Not-for-profit institutions, Federal Government, and State, 
Local or Tribal Governments.
    Annual Burden Hours: Estimated 8,000.
    Number of Respondents: Estimated 230,000.
    Responses per Respondent: 1.
    Average Burden per Response: 2 minutes.
    Frequency: Annually/Transaction based.

SUPPLEMENTARY INFORMATION: 

Summary of Information Collection

    DFAS will conduct a variety of activities including but not 
necessarily limited to customer satisfaction surveys and transaction 
based telephone/Internet interviews. If the customer feedback 
activities were not conducted, DFAS would not only be in violation of 
E.O. 12862, but would also not have the knowledge necessary to provide 
the best service possible and provide unfiltered feedback from the 
customer for process improvement activities. The information collected 
provides information about customer perceptions and can help identify 
agency operations that need quality improvement, provide early 
detection of process or systems problems, and focus attention on areas 
where customer service and functional training or changes in existing 
operations will improve service delivery.

    Dated: June 28, 2010.
Mitchell S. Bryman,
Alternate OSD Federal Register Liaison Officer, Department of Defense.
[FR Doc. 2010-16003 Filed 6-30-10; 8:45 am]
BILLING CODE 5001-06-P
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