Order 2012-10-3

 UNITED STATES OF AMERICA

 DEPARTMENT OF TRANSPORTATION

 OFFICE OF THE SECRETARY

 WASHINGTON, D.C.

Issued by the Department of Transportation

On the Second day of October, 2012

TEM Enterprises d/b/a Xtra Airways

Docket OST 2012-0002

Violations of 49 U.S.C. § 41712 and 

14 CFR Parts 212 and 380

Served October 2, 2012

CONSENT ORDER

This consent order concerns violations of certain consumer protection provisions of the 

Department of Transportation’s Public Charter regulations by TEM Enterprises d/b/a Xtra 

Airways, a direct air carrier for a number of Public Charter programs filed by Southern Sky Air 

& Tours, d/b/a Myrtle Beach Direct Air & Tours (Direct Air). In violation of 14 CFR Parts 212 

and 380, Xtra Airways operated numerous Public Charter flights on behalf of Direct Air without 

first receiving the full charter price for those flights, thereby operating on the basis of a 

prospective payment or credit and it failed to make reasonable efforts to ascertain before 

undertaking Public Charter flights that the charter operator was in compliance with 14 CFR Part 

380. In addition, subsequent to the cessation of Direct Air’s operations and in violation of 14 

CFR Parts 212 and 380, Xtra Airways cancelled charter flights less than ten days before the 

scheduled departure date and failed to return to their points of origin all passengers who 

purchased round-trip transportation on Xtra Airways’ operated Public Charter flights and whom 

Xtra Airways had already transported on their outbound flights. These activities constituted 

unfair and deceptive practices and unfair methods of competition in violation of 

49 U.S.C. § 41712. This order directs Xtra Airways to cease and desist from future violations of 

section 41712 and the aforementioned Federal regulations and assesses the carrier a compromise

civil penalty of $300,000.

Applicable Law

Public Charter operators and direct air carriers must comply with the requirements of 14 CFR 

Parts 212 and 380, which are designed to prevent economic harm to and the stranding of charter 

passengers. Under 14 CFR 380.34(b)(ii), the Public Charter operator’s depository bank must pay 
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to the direct air carrier’s depository bank the funds owed to the direct air carrier no more than 60 

days prior to the flight’s operation. Under 14 CFR 212.3(e) and 380.11, the full charter price 

must be received by the charter carrier prior to the operation of the pertinent flight. Pursuant to 

14 CFR 380.40, “A direct air carrier shall not perform air transportation in connection with such 

a charter unless it has made a reasonable effort to verify that all provisions of this part have been 

complied with.” See also 14 CFR 212.3(d). Moreover, 14 CFR 380.43 prohibits the cancellation 

of charter flights less than ten days before the scheduled departure date and 14 CFR 212.3(f)

charges the direct air carrier with the responsibility of ensuring the return at no additional cost of 

all U.S.-originating, round-trip passengers whom the carrier has transported on their outbound 

leg.

In addition, violations of 14 CFR Parts 212 and 380 also constitute violations of 49 U.S.C. 

§ 41712, which prohibits carriers from engaging in unfair and deceptive practices and unfair 

methods of competition.

Facts and Conclusion

Xtra Airways was the direct air carrier in the Public Charter program covered by Public Charter 

Prospectus 11-183, which involved a large number of flights on a variety of routes between cities 

in the Midwest and Northeast and points in Florida and Myrtle Beach, South Carolina, for the 

period from November 10, 2011, to October 31, 2012. The Public Charter operator was 

Southern Sky Air & Tours, d/b/a Myrtle Beach Direct Air & Tours (Direct Air). 

Beginning with all flights departing on or after March 3, 2012, sufficient funds were not 

transferred from Direct Air’s escrow account to Xtra Airways prior to the operation of the 

pertinent flights. Several flights prior to March 3 also involved late payments. Xtra Airways

thus had early notice that Direct Air was not complying with the Department’s Public Charter 

regulations. With such late payments, pursuant to 14 CFR 212.3(d) and 380.40, Xtra Airways

should have undertaken reasonable efforts to verify that Direct Air was operating in compliance 

with Part 380. Rather, Xtra Airways suffered Direct Air’s conduct and, in violation of 14 CFR 

212.3(e) and 380.11, continued to operate flights listed in Public Charter Prospectus 11-183

without requiring from Direct Air payment in full of the total charter price. By March 13, 2012, 

Direct Air owed several hundred thousand dollars to Xtra Airways for flights Xtra Airways had 

completed on Direct Air’s behalf. 

On March 13, 2012, Xtra Airways ceased all flights under the Public Charter program. The 

Office of Aviation Enforcement and Proceedings (Enforcement Office) immediately contacted 

Xtra Airways about this matter. The Enforcement Office reminded Xtra Airways of the carrier’s 

obligations under 14 CFR 380.43 to not cancel charter flights less than ten days before the 

scheduled departure date and under 14 CFR 212.3(f) to return all passengers who had purchased 

round-trip transportation and whom it carried on their outbound journeys. Nevertheless, Xtra 

Airways failed to ensure the return of stranded passengers.

Mitigation

By way of mitigation and explanation, Xtra Airways believes that it did not cancel flights on less 

than 10 days’ notice because Direct Air had already terminated its charter program and notified 
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the public on its website to seek other means of transportation. There were thus, in Xtra 

Airways’ view, no flights left to be cancelled. The carrier maintains that it was prepared to 

return passengers to their points of origin at its own expense, but that it was physically 

impossible to do so because it did not have, and could not obtain, the passenger information 

required by the Transportation Security Administration (TSA) regulations to prepare a manifest 

and issue boarding passes. Xtra Airways states that after Direct Air’s abrupt cancellation of the 

program, the carrier repeatedly sought passenger lists and contact information, but that Direct 

Air and the service provider it used for reservations declined to provide any information.

Xtra Airways further states that while it did operate a number of flights after Direct Air fell 

behind on its payments, Xtra Airways believes that this did not cause any harm to passengers 

because Xtra Airways was prepared to operate return flights at its own expense and would have 

done so but for the lack of the required information. 

Rebuttal and Decision

Xtra Airways’ claim that it did not cancel flights on less than 10 days’ notice because the flights 

in question were cancelled by Direct Air ignores the independent obligations of direct air carriers 

and Public Charter operators. In fact, the Department has consistently found the obligations of 

direct air carriers to be independent of those of charter operators. In the instant case, on March 

2, 2012, Xtra Airways could have complied with the Department’s cancellation rule had it 

cancelled all flights it was to operate on behalf of Direct Air on or after March 13, 2012.

In addition, while the Department appreciates Xtra Airways’ asserted efforts to obtain the 

passenger information necessary to repatriate stranded passengers after the cancellation of 

flights, adherence to the Department’s regulations before the cancellation of flights would have 

avoided the need to make these efforts. Further, Xtra Airways failed to take any reasonable 

steps, e.g. incorporating the transfer of passenger data into its contract with the Public Charter 

operator, to ensure that it would be able to fulfill its regulatory obligation to return stranded 

passengers to their points of origin. 

The Department takes compliance with the Federal aviation statutes and regulations very 

seriously. The Office of Aviation Enforcement and Proceedings (Enforcement Office) has 

carefully considered the information provided by Xtra Airways but continues to believe that 

enforcement action is warranted. The Enforcement Office and Xtra Airways have reached a 

settlement of this matter in order to avoid litigation. Xtra Airways consents to the issuance of an 

order to cease and desist from future violations of 49 U.S.C. § 41712 and 14 CFR Parts 212 and

380 and to the assessment of $300,000 in compromise of potential penalties otherwise due and 

payable pursuant to 49 U.S.C. § 46301.

This compromise assessment is appropriate considering the nature and extent of the violations 

described herein and serves the public interest. It represents a strong deterrent to future 

noncompliance with the Department’s Public Charter requirements.
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This order is issued under the authority contained in 49 CFR Part 1. 

ACCORDINGLY,

1. Based on the above discussion, we approve this settlement and the provisions of this 

order as being in the public interest;

2. We find that TEM Enterprises d/b/a Xtra Airways violated 14 CFR 212.3(d) and 

380.40 by failing to make reasonable efforts to ascertain before undertaking Public 

Charter flights that the charter operator was in compliance with 14 CFR Part 380;

3. We find that TEM Enterprises d/b/a Xtra Airways violated 14 CFR 212.3(e) and 

380.11 by transporting passengers without having first received from the charter 

operator full payment of the total charter price;

4. We find that TEM Enterprises d/b/a Xtra Airways violated 14 CFR 380.43 by 

cancelling charter flights less than ten days before the scheduled departure date;

5. We find that TEM Enterprises d/b/a Xtra Airways violated 14 CFR 212.3(f) by 

failing to return to his or her point of origin each passenger who purchased roundtrip transportation on its Public Charter flights, and whom TEM Enterprises d/b/a 

Xtra Airways transported on his or her outbound flight;

6. We find that by violating 14 CFR Parts 212 and 380, as described in ordering 

paragraphs 2, 3, 4, and 5, above, TEM Enterprises d/b/a Xtra Airways engaged in 

unfair and deceptive practices and unfair methods of competition in violation of 49 

U.S.C. § 41712; 

7. We order TEM Enterprises d/b/a Xtra Airways and all other entities owned or

controlled by, or under common ownership and control with TEM Enterprises d/b/a 

Xtra Airways and its successors, affiliates, and assignees, to cease and desist from 

future violations of 49 U.S.C. § 41712 and 14 CFR Parts 212 and 380. Failure to 

comply with this cease and desist provision shall subject TEM Enterprises d/b/a Xtra 

Airways and its successors, affiliates, and assignees to further enforcement action;

8. We assess TEM Enterprises d/b/a Xtra Airways $300,000 in lieu of civil penalties 

that might otherwise be assessed for the violations described in ordering paragraphs 

2, 3, 4, 5, and 6, above. Of this penalty amount, $25,000 shall be due and payable 

within thirty (30) days of the date of the issuance of this order; $25,000 shall be due 

and payable within 120 days of the date of the issuance of this order; $25,000 shall 

be due and payable within 210 days of the date of the issuance of this order; $25,000 

shall be due and payable within 300 days of the date of the issuance of this order; 

$25,000 shall be due and payable within 390 days of the date of the issuance of this 

order; and $25,000 shall be due and payable within 480 days of the date of the 

issuance of this order. The remaining portion of the civil penalty amount, $150,000, 

shall become due and payable if, within two years of the date of issuance of this 
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order, TEM Enterprises d/b/a Xtra Airways violates this order’s cease and desist 

provisions or fails to comply with this order’s payment provisions, in which case 

TEM Enterprises d/b/a Xtra Airways may become subject to additional enforcement 

action for violation of the order; and

9. We order TEM Enterprises d/b/a Xtra Airways to pay the penalty through Pay.gov to 

the account of the U.S. Treasury. Payments shall be made in accordance with the 

instructions contained in the Attachment to this order. Failure to pay the compromise 

penalty assessment as ordered will subject TEM Enterprises d/b/a Xtra Airways to 

an assessment of interest, penalty, and collection charges under the Debt Collection 

Act and to possible enforcement action for failure to comply with this order.

This order will become a final order of the Department ten days after its service date unless a 

timely petition for review is filed or the Department takes review on its own initiative.

BY:

SAMUEL PODBERESKY

Assistant General Counsel for

Aviation Enforcement and Proceedings

(SEAL)

An electronic version of this document is available

at www.regulations.gov