Federal Register / Vol. 88, No. 236 / Monday, December 11, 2023 / Notices 85897 

Standards,’’ requires that all Federal 

Agencies implement customer service 

standards and provide services to the 

public that matches or exceeds the best 

service available in the private sector. 

To accomplish this, Federal Agencies 

are required to survey customers to 

determine the kind and quality of 

services they want and their level of 

satisfaction with existing services. 

The Government Performance and 

Results Act (GPRA) of 2010 also 

requires quarterly performance 

assessments of Government programs 

for purposes of assessing agency 

performance and improvement. One of 

the primary goals of GPRA is to improve 

Federal program effectiveness and 

public accountability by promoting a 

focus on results, service quality, and 

customer satisfaction. 

The Foundations for Evidence-Based 

Policymaking Act of 2018 (‘‘Evidence 

Act’’) supports that data collection and 

analysis are important inputs to be used 

as evidence for prioritizing agency 

efforts to support civic engagement, 

delivering on mission, service, and 

stewardship objectives, and supporting 

decision-making. 

FEMA seeks Office of Management 

and Budget (OMB) approval for a 

generic clearance to collect feedback 

from applicants on service delivery and 

their subsequent disaster recovery. The 

Agency has numerous touchpoints with 

applicants through several specialized 

customer-facing programs. The feedback 

collected from applicants may be 

quantitative or qualitative in nature 

depending on the population of interest, 

specific research questions, and the 

types of required analysis. 

Collection of Information 

Title: Generic Clearance for FEMA’s 

Collection of Feedback on Customer 

Satisfaction and Disaster Recovery. 

Type of Information Collection: New 

information collection. 

OMB Number: 1660–NW171. 

FEMA Forms: Not Applicable. 

Abstract: Federal Agencies are 

required to survey their customers to 

determine the kind and quality of 

services they want and their level of 

satisfaction with those services. In order 

for the Agency to maintain customer 

service standards, there must be 

continuous assessment of service 

delivery throughout all phases of the 

customer journey. The Agency will 

collect, analyze, and interpret 

information gathered from this generic 

clearance to identify strengths and 

weaknesses with program delivery. 

Affected Public: Individuals and 

Households; State, Local or Tribal 

Governments. 

Estimated Number of Respondents: 

389,770. 

Estimated Number of Responses: 

389,770. 

Estimated Total Annual Burden 

Hours: 69,135. 

Estimated Total Annual Respondent 

Cost: $3,015,890. 

Estimated Respondents’ Operation 

and Maintenance Costs: $0. 

Estimated Respondents’ Capital and 

Start-Up Costs: $0. 

Estimated Total Annual Cost to the 

Federal Government: $2,769,361. 

Comments 

Comments may be submitted as 

indicated in the ADDRESSES caption 

above. Comments are solicited to (a) 

evaluate whether the proposed data 

collection is necessary for the proper 

performance of the Agency, including 

whether the information shall have 

practical utility; evaluate the accuracy 

of the Agency’s estimate of the burden 

of the proposed collection of 

information, including the validity of 

the methodology and assumptions used; 

(c) enhance the quality, utility, and 

clarity of the information to be 

collected; and (d) minimize the burden 

of the collection of information on those 

who are to respond, including through 

the use of appropriate automated, 

electronic, mechanical, or other 

technological collection techniques or 

other forms of information technology, 

e.g., permitting electronic submission of 

responses. 

Millicent Brown Wilson, 

Records Management Branch Chief, Office 

of the Chief Administrative Officer, Mission 

Support, Federal Emergency Management 

Agency, Department of Homeland Security. 

[FR Doc. 2023–27123 Filed 12–8–23; 8:45 am] 

BILLING CODE 9111–24–P 

DEPARTMENT OF HOMELAND 

SECURITY 

Federal Emergency Management 

Agency 

[Docket ID: FEMA–2023–0032; OMB No. 

1660–NW170] 

Agency Information Collection 

Activities: Proposed Collection, 

Comment Request; Generic Clearance 

for FEMA’s Standardized Grants 

Performance Reporting 

AGENCY: Federal Emergency 

Management Agency, Department of 

Homeland Security. 

ACTION: 60-Day notice of new collection 

and request for comments. 

SUMMARY: The Federal Emergency 

Management Agency (FEMA), as part of 

its continuing effort to reduce 

paperwork and respondent burden, 

invites the general public to take this 

opportunity to comment on a new 

information collection. In accordance 

with the requirements of the Paperwork 

Reduction Act of 1995, this notice seeks 

comments concerning FEMA’s grants 

performance reporting. 

DATES: Comments must be submitted on 

or before February 9, 2024. 

ADDRESSES: To avoid duplicate 

submissions to the docket, please 

submit comments at 

www.regulations.gov under Docket ID 

FEMA–2023–0032. Follow the 

instructions for submitting comments. 

All submissions received must 

include the agency name and Docket ID. 

Regardless of the method used to 

submitting comments or material, all 

submissions will be posted, without 

change, to the Federal eRulemaking 

Portal at http://www.regulations.gov, 

and will include any personal 

information you provide. Therefore, 

submitting this information makes it 

public. You may wish to read the 

Privacy and Security Notice that is 

available via a link on the homepage of 

www.regulations.gov. 

FOR FURTHER INFORMATION CONTACT: 

Cassandra Henry, Ph.D., CGMS, 

Monitoring and Compliance Branch, 

Risk Management Division, Grant 

Programs Directorate, FEMA, at 202– 

257–2308 or Cassandra.Henry@

fema.dhs.gov. You may contact the 

Information Management Division for 

copies of the proposed collection of 

information at email address: FEMAInformation-Collections-Management@

fema.dhs.gov. 

SUPPLEMENTARY INFORMATION: In 

accordance with the Code of Federal 

Regulations (see 2 CFR 200.301 and 

200.329), Federal awarding agencies 

must measure each recipient’s 

performance to show achievement of 

program goals and objectives, share 

lessons learned, improve program 

outcomes, and foster adoption of 

promising practices. The Foundations 

for Evidence-Based Policy-Making Act 

of 2018 (Pub. L. 115–435) (‘‘Evidence 

Act’’) established processes for the 

Federal Government to modernize and 

increase impacts of reporting activities. 

To achieve these aims, the Federal 

Emergency Management Agency 

(FEMA) is changing its programmatic 

reporting to facilitate better and more 

consistent data collection. FEMA’s 

Grant Programs Directorate (GPD) Risk 

Management Division (RMD) developed 

standard performance reporting 


lotter on DSK11XQN23PROD with NOTICES1
85898 Federal Register / Vol. 88, No. 236 / Monday, December 11, 2023 / Notices 

instruments under this new generic 

collection for use across FEMA’s grant 

programs. These instruments will 

replace the current quarterly 

performance reporting that does not 

have a standard format. 

Grant performance reporting is a 

Federal requirement; standardized 

instruments under this generic 

collection will serve as the minimum 

performance reporting requirement for 

all programs. FEMA grants will collect 

both performance and project 

effectiveness measures via the required 

instruments under this new generic 

collection. Each FEMA grant program 

will collect only relevant, useful data. 

FEMA will utilize a standard framework 

under this generic collection but will 

not require each program to create the 

same end-product. Programs will tailor 

grant performance reporting instruments 

based on the grant’s specific objectives, 

activities, indicators, targets, and 

reporting measures most appropriate for 

each program’s funding objectives. 

Instruments under this generic 

collection are not intended to replace all 

existing information collection 

instruments that are programmatic or 

statutorily specific (i.e., existing grant 

specific reporting). 

Collection of Information 

Title: Generic Clearance for FEMA’s 

Standardized Grants Performance 

Reporting. 

Type of Information Collection: New 

information collection. 

OMB Number: 1660–NW170. 

FEMA Forms: Not Applicable. 

Abstract: Performance reporting is 

required for recipients of Federal 

Emergency Management Agency 

(FEMA) grants. However, the scope and 

detail of previous performance reporting 

varied across different FEMA grant 

programs. FEMA is changing its 

programmatic reporting to facilitate 

better data collection. The instruments 

under this generic collection will satisfy 

the minimum performance reporting 

requirement for all programs while 

introducing a common performance 

reporting framework. Individual grant 

programs will use this framework as a 

starting point and then develop tailored 

program-specific instruments based on 

the program’s objectives, activities, 

indicators, and targets. Each FEMA 

grant program will collect only relevant, 

useful data. Performance data is used by 

FEMA to track recipient progress, 

monitor project execution, evaluate 

program outcomes, and respond to 

requests from Congress. 

Affected Public: State, Local, and 

Tribal Governments; Private Sector. 

Estimated Number of Respondents: 

6,200. 

Estimated Number of Responses: 

24,800. 

Estimated Total Annual Burden 

Hours: 744,000. 

Estimated Total Annual Respondent 

Cost: $41,753,280. 

Estimated Respondents’ Operation 

and Maintenance Costs: $0. 

Estimated Respondents’ Capital and 

Start-Up Costs: $0. 

Estimated Total Annual Cost to the 

Federal Government: $10,104,456. 

Comments 

Comments may be submitted as 

indicated in the ADDRESSES caption 

above. Comments are solicited to (a) 

evaluate whether the proposed data 

collection is necessary for the proper 

performance of the Agency, including 

whether the information shall have 

practical utility; evaluate the accuracy 

of the Agency’s estimate of the burden 

of the proposed collection of 

information, including the validity of 

the methodology and assumptions used; 

(c) enhance the quality, utility, and 

clarity of the information to be 

collected; and (d) minimize the burden 

of the collection of information on those 

who are to respond, including through 

the use of appropriate automated, 

electronic, mechanical, or other 

technological collection techniques or 

other forms of information technology, 

e.g., permitting electronic submission of 

responses. 

Millicent Brown Wilson, 

Records Management Branch Chief, Office 

of the Chief Administrative Officer, Mission 

Support, Federal Emergency Management 

Agency, Department of Homeland Security. 

[FR Doc. 2023–27122 Filed 12–8–23; 8:45 am] 

BILLING CODE 9111–78–P 

DEPARTMENT OF HOMELAND 

SECURITY 

Federal Emergency Management 

Agency 

[Docket ID: FEMA–2023–0031; OMB No. 

1660–NW157] 

Agency Information Collection 

Activities: Proposed Collection, 

Comment Request; Generic Clearance 

for Hazard Mitigation Assistance 

Programs 

AGENCY: Federal Emergency 

Management Agency, Department of 

Homeland Security. 

ACTION: 60-Day notice of new collection 

and request for comments. 

SUMMARY: The Federal Emergency 

Management Agency (FEMA), as part of 

its continuing effort to reduce 

paperwork and respondent burden, 

invites the general public to take this 

opportunity to comment on a new 

information collection. In accordance 

with the requirements of the Paperwork 

Reduction Act of 1995, this notice seeks 

comments concerning a new generic 

information collection allowing FEMA 

to individually update instruments 

needed to provide financial, nonfinancial, program management, and 

technical assistance for FEMA’s major 

disaster, emergency response, 

emergency recovery, and hazard 

mitigation activities. 

DATES: Comments must be submitted on 

or before February 9, 2024. 

ADDRESSES: To avoid duplicate 

submissions to the docket, please 

submit comments at http://

www.regulations.gov under Docket ID 

FEMA–2023–0031. Follow the 

instructions for submitting comments. 

All submissions received must 

include the Agency name and Docket 

ID. Regardless of the method used to 

submitting comments or material, all 

submissions will be posted, without 

change, to the Federal eRulemaking 

Portal at http://www.regulations.gov, 

and will include any personal 

information you provide. Therefore, 

submitting this information makes it 

public. You may wish to read the 

Privacy and Security Notice that is 

available via a link on the homepage of 

http://www.regulations.gov. 

FOR FURTHER INFORMATION CONTACT: 

Jennie Orenstein, Branch Chief, FEMA’s 

Federal Insurance and Mitigation 

Administration’s Policy, Tools and 

Training Branch, at jennie.gallardy@

fema.dhs.gov or (202) 212–4071. You 

may contact the Information 

Management Division for copies of the 

proposed collection of information at 

email address: FEMA-InformationCollections-Management@fema.dhs.gov. 

SUPPLEMENTARY INFORMATION: The 

Robert T. Stafford Disaster Relief and 

Emergency Assistance Act (Pub. L. 93– 

288, as amended), 42 U.S.C. 5121–5207 

(Stafford Act) provides broad authority 

to FEMA for disaster and emergency 

relief operations, reducing risk to people 

and property from hazards, and related 

activities and operations. The Stafford 

Act authorizes FEMA to provide 

financial and technical assistance to 

assist state, local, territorial, and Tribal 

(SLTT) governments and certain private 

non-profit (PNP) entities with the 

response to and recovery from 

Presidentially declared major disasters 

and emergencies, and the 


lotter on DSK11XQN23PROD with NOTICES1