IC Inbox Queue

CONTROLLED//PROPIN//BASIC 

CVB-WI-0102.03 Page 1 of 2 

Issue Date: 07Aug23 

Controlled by: APHIS Center for Veterinary Biologics, 515-337-6100 

Source Document: CVB-SOP-0049, Inspection and Compliance Correspondence (LSRTIS, Mail Log Procedures) 

Background

This work instruction gives guidance and information for the IC Inbox queue process. The IC 

Inbox is a temporary holding place for correspondence awaiting Biologics Compliance Assistant 

(BCA) attention. Mail Log (ML) items sent to the IC Inbox include: 

Outgoing correspondence from Inspection and Compliance (IC) personnel for finalization 

(examples: inspection reports, regulatory letters sent to unassigned firm); and 

Submissions through the NCAH Portal from regulated firms for IC review (examples: 

APHIS Form 2007s, general/product correspondence, Adverse Event Report (AER)). 

A. Access to IC Inbox 1. Go to My Queues

2. Click on IC Inbox tab 

a. This is all ML items that have been sent to the IC Inbox for review or finalization. 

b. Default is set to list Mail Log items numerical by ML number but can be sorted by 

any of the other categories. 

3. Other options 

a. Search function if you know the ML number 

b. Advanced Search (IC) from Search List of Values (LOVs) if you know the info, but 

not the ML number 

B. BCA IC Inbox Responsibilities 

1. BCAs are assigned designated firms (see BCA’s Firm Distribution List). Typically, those 

firms should be self-assigned, unless otherwise noted. 

2. BCAs review incoming correspondence from firm personnel received through the NCAH 

Portal. 

3. BCAs finalize documents that may be sent from Specialists to the IC Inbox in priority 

order of submission type or submission subtypes as listed below and then by date (first 

in-first out) 

a. Regulatory Actions (Compliance correspondence) 

i. Mandated or Voluntary Stop Distribution and Sale 

ii. Hold Release 

iii. Infraction Letter 

iv. Letter of Warning 

v. Letter of Advice 

b. Regulatory Correspondence (Compliance Correspondence) 

i. Rescinding Mandated Stop Sales 

ii. Lifting of a Hold Release Action 

iii. Acknowledging of a firm’s lifting of a Voluntary Stop Sale 

iv. Rescind of a Regulatory Action

c. Inspection reports 

d. General correspondence 
IC Inbox Queue

CONTROLLED//PROPIN//BASIC 

CVB-WI-0102.03 Page 2 of 2 

Issue Date: 07Aug23 

Controlled by: APHIS Center for Veterinary Biologics, 515-337-6100 

i. Process Deviation requests

ii. Preliminary facility drawings

iii. No submission subtype 

e. Personnel (APHIS Form 2007s)

f. Facility Documents *These go into their own Facility Document queue instead of the 

IC Inbox)

g. Administrative Inspection Reviews (AIR)

C. Movement of ML Items from IC Inbox 

1. When a BCA is ready to review or finalize ML items for their assigned firms, or next 

submission in line 

a. Click Self-Assign 

b. This moves the ML item from IC Inbox to the BCA’s Active queue 

2. The BCA determines which process is needed (work is completed on ML after ML has 

been self-assigned, not in the Inbox tab) 

a. Incoming Mail Log Items (not reviewed by a Specialist yet) Review ML item for 

entries accuracy and move forward to the assigned Specialist (see CVB-WI-0100, BCA 

Entry and Review of Incoming Correspondence) 

b. To Finalize a ML item after receiving from a Specialist (see CVB-WI-0101, Biologics Compliance Assistant (BCA) Finalization of Correspondence)